Mount Lofty House - MGallery 5 stars

Customer review rating 4.5/5 3,865 reviews
Mount Lofty House - MGallery
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Hotel extras

  • Only 15 minutes from Adelaide CBD in the heart of the Adelaide Hills

  • Luxurious Stables Day Spa

  • Experience one of the state's top dining experiences at Hardy's Verandah Restaurant.

  • Discover the 165 year history of Mt. Lofty House and our beautiful grounds.

  • Breathtaking views over the Piccadilly Valley.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • ADELAIDEPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Massage
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Tennis
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mount Lofty House - MGallery

1 Mawson Drive
5152
crafers
australia

Tel: +61883396777

Fax: (+61)8/83395656

Contact email

Check-in from 14h00

Check out up to 11h00

  • SUMMIT RD.. :  STA/TRANSIT BUS FRANKLIN STREET

  • SUMMIT RD. :  CITY LINE ADELAIDE STATION

  • By plane

    ADELAIDE At 25km / 15.53 miles - Shuttle paying

  • By train

    ADELAIDE RAILWAY STATION At 20km / 12.5 miles

GPS :-34.986628, 138.70944

Our accommodations

Classic King

  • Max. number of persons: 2
  • Area: From 25

Superior Garden Room

  • Max. number of persons: 3
  • Area: From 35
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Piccadilly Valley View

  • Max. number of persons: 3
  • Area: From 36
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Executive Suite

  • Max. number of persons: 2
  • Area: From 44
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

HARDY'S VERANDAH RESTAURANT

Type of cuisine: Regional

Built in 1852 for Arthur Hardy, the house was his summer residence, but it also became a venue for the most lavish parties. Today, the space has been transformed into SA's top restaurants true to the house's tradition of refinement, elegance and opulence.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ARTHUR WATERHOUSE LOUNGE

Photo non contractuelle / Strictly non binding

Delight in world-class cocktails, an extensive wine list (named best listing of South Australian Wines in Australia by Gourmet Traveller Wine this year), and casual dining in a beautiful New York styled cocktail bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 104

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mount Lofty House - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,865 reviews

tripadvisor

TripAdvisor Rating 5.0/5

363 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Stay

Customer review rating 4.5/5

Pj Couples - 29/03/2020 Confirmed reviews ALL

The night into restaurants closed but accommodation still open. The staff and management could not do enough to make our stay superb. Well done and good luck for the future.

Dear Paul & Heather S., We very much appreciate your comments regarding your stay at the Mount Lofty House - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesse Kornoff

Lovely experience

Customer review rating 4.5/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

Very welcoming and personal and we were looked after very well.

Dear John & Renata, We very much appreciate your comments regarding your stay at the Mount Lofty House - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jesse Kornoff

going back to an elegant time

Customer review rating 4.5/5

S B. Couples - 24/03/2020 Confirmed reviews ALL

We found everything at Mount Lofty house charming. The accommodation was clean and most comfortable, delicious meals at both restaurants, and staff were welcoming and lovely.

Dear Sondra, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager
Customer review rating 4.5/5

Anonymous Friends - 24/03/2020 Confirmed reviews ALL

Loved the new rooms - escarpment suites. Views were beautiful and facilities first class.

Dear Matt & Ros, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

The most amazing getaway

Customer review rating 4.5/5

Tiffany N. Solo - 23/03/2020 Confirmed reviews ALL

Very well looked after by the staff. The place was very comfortable and very relaxing. Amazing food drinks and views. Spoilt at the dayspa. This place has everything. I Will be returning. Thankyou

Dear Tiffany, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Peaceful ambience

Customer review rating 4.5/5

Casey L. Couples - 22/03/2020 Confirmed reviews ALL

Rested and pampered

Dear Casey & Pitcheen, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Amazing Experience! Outstanding Staff, Incredible Food & Fabulous Views

Customer review rating 4.5/5

Jodi V. &. K. E. Business - 22/03/2020 Confirmed reviews ALL

What an incredible experience! We were there for business and some site seeing - which unfortunately was during the Coronavirus pandemic - however, the staff couldn't have been more incredible. Everyone was so wonderful - bar staff, servers, front desk, hosts, spa, housekeeping, maintenance, chefs - ALL amazing. Huge thank you to Max and the entire team!! Well done y'all - we can't wait to come back!

Dear Jodi, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

We had a wonderful get away and your attention to detail was outstanding.

Customer review rating 4.5/5

Kerrie Couples - 20/03/2020 Confirmed reviews ALL

I can not fault the experience or service we received. The pamper package was incredible and I will continue to recommended it to colleagues and friends. I hope at this difficult time people continue to visit you. Albert and I wanted to pass on some helpful feedback to help your business in regards to infection control given the current climate. I have had to "corona proof" the dental practice I work in and Albert his Laboratories for the University of SA. Can we suggest that you place your hand sanitisers at the entrance of all shared areas. eg restaurant reception, check in reception desk (after signing forms and bills), Lifts etc. It is important to offer this where handwashing is unable to take place. Prop open main doors to shared areas to allow natural air flow as well as eliminating guests touching same door handles etc. Remove items from rooms and shared areas which can not be sanitised like magazines. (unless disgarding after use) Perhaps offer to serve people at the continental breakfast rather than they help them selves or remove buffet style eating all together for now. I know you will not want your beautiful hotel looking like a hospital but rather hope guests will appreciate your dedication to keeping them safe. Offering in room dining packages may be a useful tool for promotion given people may stop dining out soon. So many people have had to cancel travel arrangements OS and I hope they look locally at this time. This is meant in no way to critisize your hotel but to share our knowledge of cross contamination and where the hotspots are. I would like to congratulate you on your incredible staff, you all did a wonderful job and we had an amazing experience. We will be back. Please pass on our compliments to the chef as our meal was next level and the birthday cake at the end was unexpected and appreciated. Well done to you all and thank you for the amazing experience and for going the extra mile. Exception!!! Kerrie and Albert

Dear Albert & Kerrie, We very much appreciate your comments regarding your stay at the Mount Lofty House and thank you for your advice on how we can help manage cross-contamination in this crazy time! I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Delightful!

Customer review rating 4.5/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

Wonderful! Amazing views from every angle. Beautiful setting, very clean and spacious, lovely service and food was delicious.

Dear Lucy, We very much appreciate your comments regarding your stay here at Mt Lofty House - it is always a pleasure to receive positive feedback. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager
Customer review rating 4.5/5

Ross Couples - 19/03/2020 Confirmed reviews ALL

The setting of the House was wonderful with far reaching views, and yet it was accessible to all roads to tour the hills and get back to the airport. A beautifully appointed room, very comfortable bed and pillows, and two arm chairs positioned to enjoy the view through our window. The dining and breakfasts were delicious.

Dear Ross & Sophia, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

It provided us with the type of relaxed stay we were looking for.

Customer review rating 4.5/5

Garrett D. Couples - 16/03/2020 Confirmed reviews ALL

Enjoyable, however being selfish I would have liked a small gym area and better swimming facilities

Dear Garrett & Margot, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback provides us a great opportunity to continually improve our product offering and as such we take it very seriously. Please be assured that we have taken your comments into consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Jesse Kornoff General Manager

Stay was excellent.

Customer review rating 4.5/5

Carrie C. Couples - 16/03/2020 Confirmed reviews ALL

The service was great but a little disappointed in the Piccadilly Garden Room with no patio to sit and a huge air conditioning unit. I wouldn't book this room again.

Dear Carrie & Graeme, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Roxanne Li Front Office Manager

Friendly knowledgeable and helpful staff and the best chocolate chip cookies

Customer review rating 4.5/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

A wonderful weekend, we stayed for my sons wedding and were totally spoilt. The staff helped relieve the stress from wedding landing and couldn’t be more helpful. Wonderful food and extremely comfortable beds couldn’t have asked for a better experience. Thank you thank you thank you

Dear Thea & Kevin, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Roxanne Li Front Office Manager

A Perfect weekend

Customer review rating 4.5/5

Jessica D. /. D. P. Couples - 15/03/2020 Confirmed reviews ALL

Such a lovely and romantic weekend stay at Mount Lofty House! The rooms were so comfortable and relaxing and there were so many small touches that made it extra special and elevate it above other accommodation, such as the sparking wine and cookies let in our room, good selection of teas and tea pot etc. The HVR was one of the best dining experiences I’ve had.

Dear Jessica, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Roxanne Li Front Office Manager

Relaxed, not too formal.

Customer review rating 4.5/5

Liliana S. Couples - 13/03/2020 Confirmed reviews ALL

Nice to get away for a few days, and we thoroughly enjoyed our stay. . Package was good value for the one night. As I had booked for 2 nights, I asked if there was a special package for the second night, which I was informed there was not and paid the full price with no special package for the second night. On check out I asked if I could have used the second night also as the special package and was informed I could have had the same package on both nights. I was disappointed that I was not given this option when I booked as I would have definitely taken up the special package for both nights.

Dear Liliana & Antimo, Thank you for taking the time to tell us about your experience at the Mount Lofty House. I truly appreciate your kind words, and will pass the positive feedback on to my team. At Mount Lofty House, we strive to provide an amazing experience for every customer and I am sorry that we have let you down in this instance. Your feedback provides us a great opportunity to continually improve our product offering and as such we take it very seriously. Please be assured that we have taken your comments into consideration, and will aim to rectify the issue and prevent this future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the future. Sincerely, Roxanne Li Front Desk Manager

Fabulous

Customer review rating 4.5/5

Donna S. Couples - 12/03/2020 Confirmed reviews ALL

Lovely property, superb service, love the “select your wine” cellar and HVR was delicious Loved our stay

Dear Donna, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Roxanne Li Front Desk Manager

Beautiful environment both within the hotel and outisde in the gardens

Customer review rating 4.5/5

Fiona W. Families - 11/03/2020 Confirmed reviews ALL

We really enjoyed staying at Mount Lofty House. The staff were very welcoming and the hotel has fantastic places to sit and relax as part of your stay. The room services meals and breakfast were excellent and we liked all the special touches such as the bottle of bubbly in the room and the cookies. We were also very grateful to the chef making us some dinner after we arrived late due to our flight being delayed. We were visiting our daughter who is staying at a Uni College so it was lovely she could join us for breakfast and we could all relax together. Our room (30) was lovely but I did find it hard not being able to open a window and the bathroom was small. We will book a larger room next time. My only criticism was at breakfast on the Saturday morning as the staff seemed stressed and therefore not very attentive. They left dirty dishes on the table and it took a while to order. Maybe it was a busy morning but when you decide to stay at a luxury hotel you do expect better service. Overall we had a wonderful stay and will stay at Mount Lofty each time we visit Adelaide over the next few years. Thank you.

Dear Eugene & Fiona, Thank you for taking the time to tell us about your experience at the Mount Lofty House. I truly appreciate your kind words, and will pass the positive feedback on to my team. At Mount Lofty House, we strive to provide an amazing experience for every customer and I am sorry that we have let you down in this instance. Your feedback provides us a great opportunity to continually improve our product offering and as such we take it very seriously. Please be assured that we have taken your comments into consideration, and will aim to rectify the issue and prevent this future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the future. Sincerely, Roxanne Li Front Desk Manager

Great stay

Customer review rating 4.5/5

William S. Families - 11/03/2020 Confirmed reviews ALL

Beautiful property with excellent staff and facilities. Absolutely recommend it to anyone wanting a relaxing experience in a quality location. The views are amazing.

Dear William, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Roxanne Li Front Office Manager

“Luxury stay”

Customer review rating 4.5/5

Ingrid Couples - 11/03/2020 Confirmed reviews ALL

We had an amazing experience at Mt Lofty House. We were made to feel very welcome on arrival to enjoying an informative tour of the premises. A special dining experience including a cellar visit prior to dinner. Beautifuly appointed rooms and the best breakfast buffet I have seen in a longtime. Truly wonderful stay.

Dear Ingrid & Drew, We very much appreciate your comments regarding your stay at the Mount Lofty House. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with our team. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel relies on our online reputation and word of mouth to drive the ongoing success of our business. Both myself and the team would be very grateful for any feedback you would like to leave on Trip Advisor by clicking on this link. https://www.tripadvisor.com.au/Hotel_Review-g10…-d256970-Reviews-Mount_Lofty_House_MGallery_Collection-Crafers_Adelaide_Hills_Greater_Adelaide_South_Au.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the last. Kind Regards, Roxanne Li Front Office Manager

a lovely luxurious relaxing stay

Customer review rating 4.5/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Great room, lovely food and appreciated personal touches such as the wine on arrival; cookies and spa items in room; chocolates and port left by the bed. Receptionist at check in was helpful. Dinner service was attentive and discrete. The only flaw was service at breakfast. Duty manager seemed flustered and under pressure although the dining room was only half full. A suggestion to improve would be to smile upon greeting guests; explain the coffee options and come back within 5 minutes to take the order.

Dear Marylyn, Thank you for taking the time to tell us about your experience at the Mount Lofty House. I truly appreciate your kind words, and will pass the positive feedback on to my team. At Mount Lofty House, we strive to provide an amazing experience for every customer and I am sorry that we have let you down in this instance. Your feedback provides us a great opportunity to continually improve our product offering and as such we take it very seriously. Please be assured that we have taken your comments into consideration, and will aim to rectify the issue and prevent this future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the future. Sincerely, Jesse Kornoff General Manager
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