Pullman Adelaide 5 stars

Customer review rating (ALL Rating) 4.5/5 3,566 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Indoor Swimming Pool, Spa, Sauna, and Fitness Centre.

  • Concierge, valet, accessible rooms, and free Wi-Fi available.

  • Newly refurbished Suites have views over Hindmarsh Square and Adelaide Hills.

  • Conference Floor located on the top floor with views over the Adelaide Hills.

  • CBD location-a short walk from shopping, dining, the National Wine Centre, and more.

Our accommodation(s)

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Hotel location

Pullman Adelaide

16 Hindmarsh Square
5000 ADELAIDE
Australia

GPS:-34.9233, 138.6065

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SALT RESTAURANT

Salt Restaurant is located on level 1 of the hotel, overlooking Hindmarsh Square. Open for breakfast and dinner 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,566 reviews

TripAdvisor Rating  4.5/5  2,359 reviews

Certificate of excellence 2023

Always a lovely stay at Pullman Adelaide

Customer review rating 5.0/5

Michelle R. Couples - Confirmed reviews ALL

Guest services, restaurant, food and amenities all fantastic

Dear Michelle, We very much appreciate your comments regarding your stay at the Pullman Adelaide. Thank you for your ongoing loyalty to Accor as a Platinum Member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Pfitzner Rooms Division Manager Pullman Adelaide

Friendly staff, clean and well located hotel.

Customer review rating 4.0/5

Julia B. Business - Confirmed reviews ALL

Overall a good stay and the bar staff at our function were lovely and very helpful. My only feedback with the drinks function we organised at the bar (AACP) was that instead of having glasses lined up and bottles or someone going round serving drinks, we had to ask our guests what they wanted to drink and go to the bar to order. This was difficult and very time consuming and clunky. It would have been better to have people serving drinks. We were left with a large amount not used on the bar bill which we had to use after significant negotiation as dinner in the dining room. It would have been much better for a non profit organisation such as ours if this could have been reimbursed.

Dear Julia B., We very much appreciate your comments regarding your stay & function at the Pullman Adelaide It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your feedback about the bar service, from our communication with AACP, only canape service was requested with beverages on consumption from the bar. This meant no tray service for drinks. Please reach out to our Food & Beverage Manager, or your Conference & Events Executive should this not have been correct Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelsea Hopper Executive Assistant Manager

Standard hotel

Customer review rating 3.0/5

Tracy Business - Confirmed reviews ALL

I only stayed one night for work purposes. I arrived at 6pm and checked out at 815am the following day. The room was large and the bed comfy. The bathroom was clean and the amenities full. The drains smelled a bit when you turned the taps on not sure if this was from not being used or another issue. We had the breakfast, next time I'll go out instead. The coffee wasn't good and the butter tasted funky. Other than that it was your average hotel buffet breakfast. The hotel let me know leave my bag there all day. While I didn't use the pool or gym both looked inviting and clean.

Dear Tracy, Thank you for choosing to stay at Pullman Adelaide and for taking the time to share your feedback with us. We appreciate your overall positive impression of our hotel however apologise that breakfast was below your expectations. We appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best regards, Emily Pfitzner Pullman Adelaide

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The concierge was very helpful and provided good ideas for attractions. The reception was also very friendly and efficient.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Pullman Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to hear that the cleanliness of your bathroom did not meet your expectations. We take your feedback seriously and will address this matter with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to the highest standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Pfitzner Rooms Division Manager Pullman Adelaide

Perfect for the family

Customer review rating 5.0/5

L &. E. B. Families - Confirmed reviews ALL

Excellent service, beautiful rooms. We had the opportunity to have adjoining rooms which is perfect for our family of 5. Great location, walking distance to Rundle Mall was great!

Dear Emma, We very much appreciate your comments regarding your stay at the Pullman Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Pfitzner Rooms Division Manager Pullman Adelaide

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Other web-users rate our hotel

  • 1,275 reviews 9.3/10 Location
  • 1,892 reviews 7.7/10 Room
  • 2,405 reviews 8.9/10 Service
  • 25 reviews 5.7/10 WiFi
  • 661 reviews 7.2/10 Cleanliness
  • 474 reviews 7.6/10 Breakfast
  • 320 reviews 8.4/10 Vibe
  • 212 reviews 6.3/10 Wellness Area

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