Mercure Saint Nectaire Spa & Bien-être Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,475 reviews

Best price
guarantee
Mercure Saint Nectaire Spa & Bien-être Hotel - Image 1
Mercure Saint Nectaire Spa & Bien-être Hotel - Image 2
Mercure Saint Nectaire Spa & Bien-être Hotel - Image 3
Mercure Saint Nectaire Spa & Bien-être Hotel - Image 4
26 avenue du Dr Roux, 63710 Saint Nectaire, France

Description

Hotel extras

Gym, outdoor swimming pool (open until 10/15), a 1.5 acre (6000 m²) park, 6 naturally-lit, air-conditioned, and fully equipped meeting facilities (120 pers.), and free car park. This Mercure hotel hosts more than 50 national seminars every year.

Our accommodation(s)

Hotel location

Mercure Saint Nectaire Spa & Bien-être Hotel

26 avenue du Dr Roux
63710 Saint Nectaire
France

GPS:45.579166, 2.996494

Telephone
Fax +33 4 73 88 57 02

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE JARDIN ROMAIN

This restaurant has 2 large rooms in a bright traditional style, with large bay windows, 23-ft (7-meter) ceilings and wood floor. Sophisticated menu, as well as local and children's menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,475 reviews

TripAdvisor Rating  3.5/5  533 reviews

Bad hotel management

TripAdvisor rating 1.0/5

Peter C TripAdvisor review

Don't be fooled by the pictures of the pool this is the rear of the hotel. The road side faces a long time derelict possibly an hotel. The approach from the car park to the entrance of the hotel is along a fairly busy road, the ground floor windows are obviously never cleaned, dirty and covered in cobwebs. Our room was roadside facing the derelict building. With the windows open the noise from passing trucks was horrendous, with them shut the room was stuffy. No air conditioning. We asked to have dinner on our first night the menu had about 5 entrees and 5 main my wife asked for the tomato salad but was told there were no tomatoes, in France in August? She then asked for the truite again no truite, I ordered a bottle of red and they brought a bottle of rosé. We didn't eat there again . Two minutes away a fantastic restaurant Les Baladins but you need to reserve. Possibly the worst hotel we have ever stayed in.bad .

Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Nectaire - Spa & Bien-Être. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Front Desk

It was a nice long week end

Customer review rating 3.5/5

Vincent Families - Confirmed reviews ALL

Spent 3 nights as a family with 2 kids, rooms are fine, pools, ping pong table are great. The gym could be cleaner …

Dear VINCENT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Nectaire - Spa & Bien-Être. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very tired hotel

Customer review rating 1.5/5

Richard Couples - Confirmed reviews ALL

We booked our stay based in the stunning photos on the website as an over night stay on the way to Spain, however, on arrival we were greeted with a hotel that was well passed its best, thread bare carpets everywhere, poor decor, we very quickly realised we had been catfished! Although staff were good and there was nothing wrong with the hotel it certainly isn’t as advertised! 3 stars apparently, I can only assume this is an old rating…. Very disappointing overall

Dear RICHARD C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Nectaire - Spa & Bien-Être. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hotel needs some attention

Customer review rating 3.0/5

Stephen H. Couples - Confirmed reviews ALL

Hotel seems run run down and neglected. Old building with un attractive soulless internal decoration. Poor maintenance of outside areas. Very average food at dinner. Staff over worked but tried hard. Breakfast very good.

Dear STEPHEN H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Nectaire - Spa & Bien-Être. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located but not the experience you would expect.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Friendly staff but overall experience was spoiled by some surprising service choices. 1. At arrival I was informed that the restaurant was 100% booked. They said they should have called me to offer reservation but as my phone number was ''from another country'' they were not able to do so (so you can only serve French customers correctly? My phone number is from Belgium not from Nicaragua). As it was Monday evening, I had to take my car and drive to the next village to get dinner. 2. No welcome drink offered despite Golden Accor status. 3. When coming back in the hotel on day 2 at 6PM, I found my room like I left it in the morning (No clean towels/No bed made ... nobody had even checked).

Dear JORGEN M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Nectaire - Spa & Bien-Être. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 277 reviews 7.6/10 Location
  • 886 reviews 4.9/10 Room
  • 890 reviews 7.4/10 Service
  • 510 reviews 4.5/10 Comfort
  • 482 reviews 8.7/10 Breakfast
  • 385 reviews 5.2/10 Vibe
  • 269 reviews 6.4/10 Wellness Area
  • 256 reviews 3.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Saint Nectaire

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.