Mercure Saint Nectaire Spa & Bien-être Hotel 3 stars

2 stars instead of 1 because the regular staff were really nice but this hotel was really disappointing for us. The hotel leads with pictures of the outdoor pool but that was closed for the all of our visit apart from the last few hours. Reading other reviews, the outdoor pool has been unusable due to poor maintenance for a long while. This was the main reason we booked this hotel. I asked for modest compensation of a complementary continental breakfast, this was refused by the manager through her junior staff. To add insult to injury, the restaurant was unavailable due to a private function. Again, advertised a restaurant but not available both nights we were there. This hotel could be much better ..run down feeling, mediocre management.

On arrival we were informed that restaurant not available to guests on one night due to private party. We were not told that all other restaurants within walking distance would also be closed that night so there was no food available to us. If we had been told that before arrival we would have gone elsewhere. 'Heated' swimming pool was cold and so small that even with just 2 of us in there we could not swim properly. When a third person turned up he had to just stand at the end until we finished. Not what I would expect at a 'spa hotel'. Very disappointing.

Spa treatments unavailable. Restaurant and bar closed one night because of seminar group.

Beautiful room , quiet with all commodities for a perfect stay, lovely walks around the hotel, Saint Nectaire is a lovely place where to stay. The diner dishes were delicious, the waiter was charming and efficient. Breakfast was perfect also

Usually staying at 5 star places, I made the mistake to listen to friends who thought we could get to Cognac by staying in an inexpensive place for a night on the way there... I was surprised by the establishment and somewhat shocked by the other guests (tattooed etc.)...