Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,180 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Room 1

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,180 reviews

Customer review rating 4.0/5

Pauline E. Business - Confirmed reviews ALL

Dear Ms. E., Thank you for taking the time to share your feedback following your stay at Novotel Darwin CBD. We are delighted to hear that you enjoyed our central location and the great views, and particularly pleased that our team was able to assist you promptly when you wished to change rooms. Your kind words about the helpfulness of our staff are greatly appreciated and will be shared with the team. It is also wonderful to see that you rated our cleanliness, team service, check-in, and check-out experiences so highly. As an ALL Gold member, your feedback is especially valuable to us. Thank you again for choosing to stay with us. We look forward to welcoming you back to Novotel Darwin CBD on your next visit to Darwin. Kind regards, Rio

Customer review rating 0.5/5

John M. Solo - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your feedback following your stay at Novotel Darwin CBD. I am very sorry to learn that your experience fell well below expectations. The issues you encountered, including the lift outages, cleanliness concerns, unreliable WiFi, maintenance defects in your room, lack of pool towels, unattended bar service, and your breakfast experience are certainly not reflective of the standard we aim to provide. I understand how frustrating it must have been to deal with ongoing lift disruptions, particularly when both lifts were unavailable and guests were required to use the stairs. We appreciate your concern for fellow guests and acknowledge the inconvenience this caused throughout your stay. Your comments regarding the condition of the room, maintenance issues, and service attentiveness have been shared with the relevant department leaders for immediate review and corrective action. We are also investigating the WiFi issues you experienced to ensure a more reliable service for our guests. Thank you for bringing these matters to our attention. While we cannot change your experience, your feedback is invaluable in helping us identify where improvements are needed. We hope to have the opportunity to restore your confidence in the future. Kind regards, Rio

Customer review rating 1.0/5

Michael S. Families - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent family stay with us. I am very sorry to read that your experience did not meet your expectations and that you encountered so many issues with the apartment. The condition of the balcony, the maintenance concerns you highlighted, including the non-functioning stovetop, leaking sink, lack of power points in the second bedroom, and the mould in the bathroom, are certainly not the standard we aim to provide. I also sincerely apologise for the inconvenience caused by the lift issues and the WiFi performance during your stay. Your comments regarding the overall condition of the property and the need for refurbishment have been noted and shared with our management and maintenance teams for review and follow-up. While I am disappointed that we fell short in several areas. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention, as they help us identify areas where improvements are needed. We hope you will consider giving us another opportunity in the future to provide you with a significantly better experience. Kind regards, Rio

Customer review rating 4.0/5

Patrick T. Solo - Confirmed reviews ALL

Dear Mr. T., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. I am delighted to hear that you enjoyed your Harbour View room and our beautiful location on the Esplanade. It is particularly pleasing to know that Danielle made such a positive first impression on arrival and that both Danielle and Yang contributed to your stay. I will be sure to share your kind recognition with them. I also appreciate your understanding regarding the refurbishment works and the temporary lift outage during your visit. While these improvements are aimed at enhancing the guest experience, I understand the inconvenience they can sometimes cause. Thank you also for bringing to our attention the issues you encountered in your room, including the window coating and the cleanliness concerns. In addition, I apologise that a member of our Housekeeping team attempted to access your room prior to your departure. We understand how frustrating this would have been and will reinforce our procedures to help prevent similar occurrences in the future. We are grateful for your loyalty as an ALL Gold member and Accor Vacation Club member, and we sincerely appreciate your recommendation. Thank you again for your balanced feedback, which helps us continue improving our guest experience. We look forward to welcoming you back to Novotel Darwin CBD on your next visit to Darwin. Warm regards, Rio

Customer review rating 2.5/5

Hearn H. Business - Confirmed reviews ALL

Dear Ms. Hearn, Thank you for taking the time to share your feedback following your recent business stay with us. I am sorry to learn that several aspects of your stay did not meet your expectations. Your comments regarding the shower size, bathroom condition, mould on the shower curtain, lack of ventilation, and concerns about the lifts are certainly disappointing to read. I also sincerely apologise for the cleanliness issue you encountered with the towel, as this is not reflective of the standards we strive to maintain. Please be assured that your feedback regarding the lift condition and accessibility of the fire stairs has been taken seriously and has been shared with the relevant teams for review. We understand how important it is for our guests to feel safe and comfortable throughout their stay. While I regret the shortcomings you experienced, I am pleased to hear that our friendly team members and the lobby environment helped make your stay more positive, and that you enjoyed the breakfast offering. Thank you again for your honest observations. Guest feedback such as yours helps us identify areas where improvements are needed, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Rio

Other web-users rate our hotel

  • 371 reviews 9.5/10 Location
  • 729 reviews 4.8/10 Room
  • 697 reviews 8.5/10 Service
  • 7 reviews 4.1/10 WiFi
  • 307 reviews 3.1/10 Cleanliness
  • 291 reviews 5.6/10 Comfort
  • 249 reviews 5/10 Amenities
  • 150 reviews 6.2/10 Breakfast

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