Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,162 reviews

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Novotel Darwin CBD - Image 1
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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,162 reviews

Customer review rating 4.5/5

Richard P. Couples - Confirmed reviews ALL

Dear Mr P., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that you enjoyed a seamless experience with us and appreciated our convenient location. It is particularly pleasing to know that your booking, check-in, accommodation, cleanliness, WiFi, and departure experience all met your expectations. We also appreciate your support of our sustainability initiatives and thank you for participating in our towel reuse program. Small actions like these help us reduce our environmental impact while maintaining a comfortable experience for our guests. As a valued ALL Gold member and Accor Vacation Club member, your loyalty and continued support mean a great deal to us. We are grateful for your recommendation and your positive comments regarding your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Novotel Darwin CBD on your next visit to Darwin. Warm regards, Rio

Customer review rating 0.5/5

Glen R. W. Business - Confirmed reviews ALL

Dear Mr W., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. While I am pleased to read that you found our team fantastic and that your arrival and departure experiences were positive, I am very sorry that the condition of the hotel, your room, bed, television, and cleanliness did not meet your expectations. We understand your frustration and appreciate your candid comments regarding the age and presentation of our facilities. Our team works hard to provide excellent service, and I will be sure to share your kind recognition with them. At the same time, your feedback regarding the accommodation itself has been noted and will be shared with our leadership team as we continue to review opportunities for refurbishment and improvement. We sincerely regret that your stay did not provide the level of comfort you expected as a valued ALL member and Accor Vacation Club member, and that this has impacted your willingness to recommend both our hotel and the loyalty programme. Thank you again for your honest feedback. We appreciate the opportunity to learn from your experience and hope we may have the chance to welcome you back in the future and provide a significantly improved stay. Kind regards, Rio

Customer review rating 5.0/5

Jane B. Families - Confirmed reviews ALL

Dear Ms B., Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that you and your family had a fantastic stay with us. It is particularly rewarding to know that you enjoyed our accommodation, convenient location, and service, and that these aspects combined to make your experience so memorable. We greatly appreciate your kind comments regarding the cleanliness of the hotel and your perfect ratings across all areas of your stay. It is also wonderful to hear that our breakfast offering met your expectations and that our team contributed positively to your visit. Thank you for recognising the team member who welcomed you at check-in. While we are not certain who assisted you, we will be sure to share your feedback with our Front Office team. Positive comments such as yours are a great source of motivation for all of us. As a valued ALL Classic member, we sincerely appreciate your loyalty and your recommendation to family and friends. Your support means a great deal to our team. We look forward to welcoming you back to Novotel Darwin CBD for another brilliant stay in the future. Warm regards, Rio

Customer review rating 4.0/5

John C. Couples - Confirmed reviews ALL

Dear Mr C., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are pleased to hear that you found our hotel comfortable and appreciated our convenient location. We also thank you for your honest comments regarding the areas where we fell short of your expectations. We sincerely apologise that aspects of your accommodation, housekeeping service, and breakfast experience did not meet the standards you expected. Your observations regarding the condition of the carpets and room presentation have been noted, and we appreciate your feedback as we continue to invest in maintaining and improving our facilities. We are especially disappointed to learn that your breakfast experience was not satisfactory. The quality and variety of our breakfast offering are important parts of the guest experience, and we regret that the cooked selections did not meet your expectations. Your comments regarding the omelette request have been shared with our Food & Beverage team for review. We also appreciate your feedback regarding the WiFi connection speed and understand the importance of reliable internet access during a stay. As a valued ALL Classic member and Accor Vacation Club member, your loyalty is greatly appreciated. Thank you for bringing these matters to our attention and for helping us identify opportunities to improve. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards, Rio

Customer review rating 4.5/5

Benjamin H. Solo - Confirmed reviews ALL

Dear Mr H., Thank you for taking the time to share your feedback following your recent stay at Novotel Darwin CBD. We are delighted to hear that you had a comfortable and enjoyable stay with us. It's wonderful to know that you appreciated the spacious room, enjoyed the meals, and found our atrium to be a relaxing space for both breakfast and an evening drink. We are also pleased that our team made a positive impression through their courteous and helpful service. Thank you also for your constructive feedback regarding the lifts. We appreciate you bringing this to our attention, and your comments have been shared with our Maintenance team for review as we continually work to improve our facilities and guest experience. As a valued ALL Classic member, we are grateful for your loyalty and for recommending us to your family and friends. Your encouraging feedback means a great deal to our team. We look forward to welcoming you back to Novotel Darwin CBD on your next visit to Darwin. Warm regards, Rio

Other web-users rate our hotel

  • 371 reviews 9.5/10 Location
  • 729 reviews 4.9/10 Room
  • 698 reviews 8.5/10 Service
  • 7 reviews 4.1/10 WiFi
  • 307 reviews 3.1/10 Cleanliness
  • 287 reviews 5.5/10 Comfort
  • 245 reviews 5.1/10 Amenities
  • 152 reviews 6.3/10 Breakfast

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