Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,153 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,153 reviews

Customer review rating 5.0/5

Alexander C. Families - Confirmed reviews ALL

The staff were warm, friendly, and always happy to help, which made us feel very welcome from check-in to check-out. We also enjoyed the hotel facilities and appreciated the overall relaxing atmosphere.

Dear Mr. C., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you had such an enjoyable experience and that our team made you feel welcome throughout your stay. Your kind words about their warmth and service are truly appreciated, and I will be sure to share this with the team. It’s also great to know you were able to enjoy our facilities and the overall relaxing atmosphere of the hotel—this is exactly the experience we aim to create for our guests. We sincerely appreciate your continued loyalty as an ALL Platinum member and are pleased to know your stay met your expectations in every aspect. Thank you again for your support, and we look forward to welcoming you and your family back to Novotel Darwin CBD in the near future. Kind regards, Rio

Customer review rating 4.5/5

Paul D. J. Business - Confirmed reviews ALL

Well located on the esplanade. Musty smell in atrium. Room very spacious and comfortable Limited tea, coffee and milk. NO replenishment - important for me as I had a large amount of work to do in the room.😳 Bathroom air conditioning does not work - grill severely occluded by dust. May pose fire risk😱. The room door does not close smoothly. Breakfast well catered with good selection and excellent personal service. Helpful and very polite reception, restaurant and cleaning staff.

Dear Mr. D. J., Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear that you enjoyed our location, spacious accommodation, breakfast offering, and the service provided by our team. Your kind words in recognising our staff are truly appreciated and will be shared with them. At the same time, I have carefully noted the concerns you raised. The musty odour in the atrium, the lack of replenishment of in-room amenities, and the maintenance items in your room—including the bathroom ventilation, door operation, and air grille condition—are not in line with the standards we aim to deliver. In particular, your comment regarding the ventilation grille has been escalated to our maintenance team for immediate inspection and action. We have also taken note of your feedback regarding WiFi performance and security, as well as the limited availability of hot beverages in the evening. These are areas we are actively reviewing to improve the overall guest experience, especially for our business travellers. Additionally, I regret that your ALL Platinum recognition did not fully meet expectations, particularly regarding the welcome amenity and drink. This is an area we will reinforce with the team to ensure consistency. We appreciate your valuable feedback, as it helps us identify where we need to improve. Should your travels bring you back to Darwin, I would welcome the opportunity to personally oversee your stay to ensure a much smoother experience. Thank you again for your review. Kind regards, Rio

Customer review rating 5.0/5

Paul N. Couples - Confirmed reviews ALL

We had a week long stay which was most enjoyable. The staff were excellent, the views were tremendous and the hotel was convenient to the Darwin CBD and waterfront precinct

Dear Mr. N., Thank you for taking the time to share such a wonderful review following your recent stay with us. It’s truly a pleasure to read that you had an enjoyable week with us and that you appreciated our location, views, and overall comfort of the hotel. Your kind words about our team mean a great deal, and I will be sure to personally share your recognition with Anna and the wider team. We are especially grateful for your continued loyalty as an ALL Platinum member over the past 28 years. It’s fantastic to know you felt well recognised during your stay and that your upgrade, welcome amenities, and overall experience met—and exceeded—your expectations. Thank you again for your generous feedback and recommendation. We look forward to welcoming you back to Novotel Darwin CBD for another memorable stay. Kind regards, Rio

Customer review rating 0.5/5

Samantha C. Families - Confirmed reviews ALL

Room not ready, having to collect our bags and take to room, hotel lift with rubbish in it and extremely dirty. Furniture in room broken, the smell of toilet almost unbearable, dirty stained towels, mould growing in bathroom, wearing shoes in room as floor was very dirty. Overall definitely not a 4 star stay

Dear Ms, C., Thank you for taking the time to share your feedback following your recent stay with us. I’m disappointed to read about your experience, particularly regarding the condition of the room, cleanliness concerns, and overall arrival experience. This is not the standard we aim to deliver, and your comments have been taken seriously and shared with the relevant teams for immediate review and follow-up. We are actively addressing the issues raised, especially around housekeeping standards, room maintenance, and presentation of our public areas, to ensure these are improved moving forward. As an ALL Gold member, your experience should have been far better, and it’s clear we fell short on this occasion. Should you consider staying with us again, I would welcome the opportunity to personally look after your booking and ensure a much smoother experience. Please feel free to reach out to me directly at the hotel. Thank you again for your feedback. Kind regards, Rio

Customer review rating 5.0/5

Bruce D. G. Couples - Confirmed reviews ALL

All good

Hi Bruce, Thank you for taking the time to share your feedback and for your perfect rating. We’re delighted to hear you enjoyed your stay and that you were pleased with the convenient location and your room overlooking the Esplanade and ocean. We look forward to welcoming you back again to Novotel Darwin CBD in the future. Kind regards, Hendry

Other web-users rate our hotel

  • 381 reviews 9.5/10 Location
  • 703 reviews 4.9/10 Room
  • 694 reviews 8.6/10 Service
  • 9 reviews 0/10 WiFi
  • 291 reviews 5.3/10 Comfort
  • 287 reviews 3.1/10 Cleanliness
  • 140 reviews 5.6/10 Breakfast
  • 72 reviews 4/10 Pool

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