Mercure Hotel Hamburg am Volkspark 4 stars

We felt welcome at the reception, and the room was simply wonderful: wide and furbished with every possible kind of facility: slippers and bathrobe included. Very good service at the restaurant, the dinner delicious and not expensive

We needed a hotel that was good and not too expensive for one night near Hamburg - and Mercure am Volkspark delivered just that. Really good rooms, friendly staff, good breakfast and a nice bar for a night cab - everything in classic Mercure quality. You know what you get - and it is very good quality. Only one very small potential improvement - the schnitzel was to the small side. Otherwise the restaurant was great too.

Having stayed in several hotels in the Hamburg area I can say this is certainly the nicest we have used. The staff are very polite and friendly and the hotel is very clean. We only used the restaurant for breakfast but this was of a high standard.

No understanding of the receptionists for basic requirements; I was waked up at arrival day just because they needed again the already given credit card data; I had to pay 10€/day extra for the second person in the room because I forgot to do it at the first time of booking (even being an Accor member); even if the hotel was not completely booked at our arrival time we didn't received a room for an earlier check-in, even if we required it as we arrived after an 8 hours exhausting trip. Hotel is not bad but the attitude of some receptionists is unacceptable and ruined the stay!

The Barclaycard Arena can be reached by foot. The Hotel is nice, clean and calm. We did not order Breakfast because it is too expensive. The city center needs to be reached by car. There are not many options for lunch/dinner arround the Hotel.

Key issues: lift waiting time extremely long. No fridge/freezers in rooms, not even ice machines on any floors. Gym and pool out of order for “years” now. Breakfast far too expensive at €18.

* Severe problems sorting out the invoice.* Prices are not transparent. When I came back, I learned that my college (Asbjørn Busk) had paid less for a single room from Sunday September 30th to Monday October 1st - and I am member of the Accor club and should have the best prices..* Glass door in the shower was defect and resulted in a flooded floor.* Breakfast table was short of quite a lot of items already at 9 o'clock .

Stayed here several times due to location. Rooms need a fridge/freezer and/or ice machines on each floor. Shower in bath should be better as water is sprayed everywhere and the floors are flooded. Elevator far too slow when calling to other than ground floor/reception taking sometime more than 2 minutes to arrive at first floor - off peak times. Breakfast ridiculously expensive at €18 and then there is often a queue for coffee. Meal menu very limited. Stairs not easy to find.

We chose this hotel as parking was free and it was not far from the City Centre. Very friendly and helpful staff and good quality rooms. Had an excellent restaurant at fair prices. Would stay here again.

Since leisure offers like sauna and pool are our basic requirements when choosing a hotel, I would have expected to be informed at the time of our booking that those features are NOT available. An additional service included the possibility to be provided with an iron and an iron board. When asking for it, it took 1 hour to only get the response that no irons and iron boards were available. No other solution was provided. Very dissatisfying if one has to attend a very formal meeting with a shirt which is crumbled.... The housekeeping entering the room at 09.00 am on a Sunday, TWICE! Very rigid NON-out-of-the-box thinking of staff which prevents a satisfying customer experience. For an internationally operating hotel chain an absolute no-go to remain competitive.

We stayed for a long weekend at the Mercure Hotel in Hamburg by the Volkspark. Very well located, easy to access highways and easy to get to the center and stil out of the party area. Parking below in the garage was a big plus. Breakfast was very good. Very nice staff. The only thing we could complain about would be the sleeping sofa that folds out. Not very comfortable and we had to take turns due to how hard it was. That we have seen better at other hotels. Overall a very good experience and we would surely come back, next time we stay in Hamburg.

The hotel was easy to find and the room was very nice and clean. Unfortunate the breakfast was to expensive, so we didn't order that.

It was a nice experience, I always choose this hotel when travelling on a business trip. It is really close to work.

this place can be improved significantly. it is not a good idea to take your family of two adults and one child.. the room sizes are small.. as a gold member i was not upgraded but i was provided with a lettter that states as a gold member you are eligible for n upgrade..

I requested for a room with two single beds, and even though at the beginning it looked impossible, the hotel surprised me with meeting my earlier request. I was also checked in earlier that the standard hours. The meals for a dinner in the restaurant were also great!