Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,810 reviews

Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
Mercure Hotel Hamburg am Volkspark - Image 3
Mercure Hotel Hamburg am Volkspark - Image 4

Description

Hotel extras

  • Just a 20-minute walk to Volksparkstadion (HSV) and BARCLAYS Arena

  • Parking E15/day (subject to availability) / e-charging station 50 m away

  • Bus 2, 3, and X3 in front of hotel - Landungsbrücken/Hafencity/Alster/Hauptbahnhof and Altona

  • Modern dining concept // The hotel is Green Key certified for 2026/2027.

  • One child up to age 15 stays free in parents' room

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,810 reviews

Customer review rating 3.5/5

Finn B. Couples - Confirmed reviews ALL

Dear Finn B., Thanks for your feedback! I'm glad you liked the parking lot, but I'm sorry to hear what happened with the restaurant. We will consult with the appropriate departments and, if necessary, there will be additional training. Yours sincerely, Ihre Gastgeber vom Mercure Hotel Hamburg am Volkspark

Customer review rating 3.0/5

Erle R. Business - Confirmed reviews ALL

Dear Erle, Thank you for your feedback. I'm glad to hear you enjoyed your time in Hamburg, but I'm truly sorry to learn about the difficulties you experienced with our customer service. It's disappointing that the issues in your room weren’t resolved in a timely manner, especially regarding the desk lamp. We strive to provide prompt service and your experience clearly fell short of that standard. Please know that your comments will be shared with the team to ensure we improve our response times in the future. We appreciate your understanding and hope to welcome you back for a better experience next time. Best regards, Ihre Gastgeber vom Mercure Hotel Hamburg am Volkspark

Customer review rating 3.5/5

Finn J. Friends - Confirmed reviews ALL

Dear Finn J., Thank you for your feedback! I’m glad you enjoyed our location and breakfast. I regret that our service and restaurant didn’t meet your expectations. We’re always looking for ways to improve, and your comments help us do just that. Best regards, Ihre Gastgeber vom Mercure Hotel Hamburg am Volkspark

Customer review rating 1.0/5

Albert R. Business - Confirmed reviews ALL

Dear Albert, I'm truly sorry to hear about the issues you encountered with the air conditioning and the lack of workout facilities. I appreciate your feedback about the breakfast, and I’ll make sure to share your compliments with the team. Thank you for staying with us. Your hosts at Mercure Hotel Hamburg am Volkspark.

Customer review rating 3.0/5

Stefan V. Couples - Confirmed reviews ALL

Dear Stefan, Thank you for sharing your thoughts. I’m sorry to hear that the air conditioning and bathroom didn’t meet your expectations, and that the bed arrangement was not as it should have been. We appreciate your feedback and will consider it for future improvements. Your Mercure Hotel Hamburg am Volkspark

Other web-users rate our hotel

  • 626 reviews 8.7/10 Location
  • 1,123 reviews 5.8/10 Room
  • 965 reviews 9.1/10 Service
  • 12 reviews 6.1/10 WiFi
  • 712 reviews 8.8/10 Breakfast
  • 598 reviews 5.6/10 Comfort
  • 454 reviews 7.6/10 Cleanliness
  • 293 reviews 2.6/10 Vibe

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