Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.3/5 1,206 reviews

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Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
Mercure Hotel Hamburg am Volkspark - Image 3
Mercure Hotel Hamburg am Volkspark - Image 4
Albert Einstein Ring 2, 22761 HAMBURG, Germany

Description

Hotel extras

  • A 25-minute walk from the Volksparkstadion (HSV) and the BARCLAYS Arena

  • 1 child under 16 can stay free of charge in the parents’ room.

  • Parking E13 Euro per day in the garage, limited availability/EV charging points 100 m away.

  • Relax in the Volkspark, the VAF sports facility or with a city bike rental

  • Bus lines 2 & 3 stop right in front of the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Telephone
Fax +49 40 89952333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,206 reviews

TripAdvisor Rating  4.0/5  883 reviews

Good stay

Customer review rating 4.0/5

Samuel S. Business - Confirmed reviews ALL

Very friendly, all ok. I did have an unpleasant experience, as when I returned to my room at 10.30 it was wide open and the cleaning staff had entered it. I have not checked out yet so that should not have happened.

Dear Samuel, Thank you very much for taking the trouble to rate us. I am very pleased that you felt comfortable with us and had a pleasant time in Hamburg. We will also take your criticism into account and pay attention to it - I am sorry that not everything went perfectly. I have forwarded your feedback accordingly and will be discussed internally. On behalf of the entire team, I would like to thank you for your visit and would be happy to welcome you back. Until then, we wish you a nice time Best regards from Hamburg Your host Timo Esslinger

We are coming back 😊

Customer review rating 4.5/5

Nicole Couples - Confirmed reviews ALL

Friendly staff, clean room, comfortable bed and quiet. Exactly what we needed for the weekend.

Dear Nicole, We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cornelia Spiller Gastgeberin

Customer review rating 4.5/5

A. B. Families - Confirmed reviews ALL

We enjoyed our stay again at the Mercure Hotel apart from a strange smell in our room which I descovered was two take away cartons 1 had chips in and the other a burger they were at the back of the cupboard. Otherwise an enjoyable stay .

Dear A., Thank you very much for taking the trouble to rate us. I am very pleased that you felt comfortable with us and had a pleasant time in Hamburg. We will also take your criticism into account and pay attention to it - I am sorry that not everything went perfectly. I have forwarded your feedback accordingly and will be discussed internally. On behalf of the entire team, I would like to thank you for your visit and would be happy to welcome you back. Until then, we wish you a nice time. Best regards from Hamburg Your hostess Cornelia Spiller

good location

Customer review rating 5.0/5

Ap Business - Confirmed reviews ALL

Friendly stuff; Great breakfast; quick check-in and check-out. Overall, very good service.

Dear Arsen P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cornelia Spiller Gastgeberin

Nice place and stay

Customer review rating 4.0/5

Niels L. Families - Confirmed reviews ALL

A pity that breakfast were shortened because of other guests later. Both we and many og the Riverdance-guests had to rush!!

Dear Niels, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cornelia Spiller Gastgeberin

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Other web-users rate our hotel

  • 734 reviews 8.5/10 Location
  • 1,357 reviews 6/10 Room
  • 1,094 reviews 8.7/10 Service
  • 17 reviews 8.9/10 WiFi
  • 893 reviews 8.3/10 Breakfast
  • 708 reviews 5.4/10 Comfort
  • 559 reviews 7.4/10 Cleanliness
  • 287 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.