We felt welcome at the reception, and the room was simply wonderful: wide and furbished with every possible kind of facility: slippers and bathrobe included. Very good service at the restaurant, the dinner delicious and not expensive

We needed a hotel that was good and not too expensive for one night near Hamburg - and Mercure am Volkspark delivered just that. Really good rooms, friendly staff, good breakfast and a nice bar for a night cab - everything in classic Mercure quality. You know what you get - and it is very good quality. Only one very small potential improvement - the schnitzel was to the small side. Otherwise the restaurant was great too.

Having stayed in several hotels in the Hamburg area I can say this is certainly the nicest we have used. The staff are very polite and friendly and the hotel is very clean. We only used the restaurant for breakfast but this was of a high standard.

No understanding of the receptionists for basic requirements; I was waked up at arrival day just because they needed again the already given credit card data; I had to pay 10€/day extra for the second person in the room because I forgot to do it at the first time of booking (even being an Accor member); even if the hotel was not completely booked at our arrival time we didn't received a room for an earlier check-in, even if we required it as we arrived after an 8 hours exhausting trip. Hotel is not bad but the attitude of some receptionists is unacceptable and ruined the stay!

The Barclaycard Arena can be reached by foot. The Hotel is nice, clean and calm. We did not order Breakfast because it is too expensive. The city center needs to be reached by car. There are not many options for lunch/dinner arround the Hotel.

* Severe problems sorting out the invoice.* Prices are not transparent. When I came back, I learned that my college (Asbjørn Busk) had paid less for a single room from Sunday September 30th to Monday October 1st - and I am member of the Accor club and should have the best prices..* Glass door in the shower was defect and resulted in a flooded floor.* Breakfast table was short of quite a lot of items already at 9 o'clock .

We chose this hotel as parking was free and it was not far from the City Centre. Very friendly and helpful staff and good quality rooms. Had an excellent restaurant at fair prices. Would stay here again.

We stayed for a long weekend at the Mercure Hotel in Hamburg by the Volkspark. Very well located, easy to access highways and easy to get to the center and stil out of the party area. Parking below in the garage was a big plus. Breakfast was very good. Very nice staff. The only thing we could complain about would be the sleeping sofa that folds out. Not very comfortable and we had to take turns due to how hard it was. That we have seen better at other hotels. Overall a very good experience and we would surely come back, next time we stay in Hamburg.

this place can be improved significantly. it is not a good idea to take your family of two adults and one child.. the room sizes are small.. as a gold member i was not upgraded but i was provided with a lettter that states as a gold member you are eligible for n upgrade..

I requested for a room with two single beds, and even though at the beginning it looked impossible, the hotel surprised me with meeting my earlier request. I was also checked in earlier that the standard hours. The meals for a dinner in the restaurant were also great!

We have stayed twice at this hotel and been very sagisfird both times. The staff is friendly and the food in the restsurant excellent noth for breakfast and dinner. It is very easy to park direct outside the entrance or in the underground garage.

Booked one night for the Stones concert. Not a lot of choice for 3 adults at this time and expensive due to the concert I assume. Room was spacious but only 2 cups for 3 people and could have been more pillows available. Was particularly surprised that the 'fluffy bath robe' was completely threadbare. Not suitable for a four star hotel at all. Also I asked twice when booking and by email for advice on how to get to the hotel and to the concert but got no reply at all. Location not central but on good bus route.

I stayed here for one month. In comparison to similar hotels at equivalent price level, I would say this hotel is very well appointed with many good features. The room is spatious. The bath is large and well planned. The hotel staff are willing to accommodate and find ways to meet your cular requests. The restaurant is quite good. I dined there several nights. The waiting staff are also very professional. I rate this hotel very favorably.

Hotel with free parking. Rooms and service are good. Inhouse pool is under construction and wifi network access (also for premium package 6 Euro/day) with no or very poor / limited connectivity. And if you are traveling with three teenagers (like we did) these are very important criterias.

We have stayed at this Mercure at least 3 times. The location is a bit from the center, instead there is a free garage. The rooms are large (at least compared to Ibis) and the desk staff are very friendly. The hotel is an excellent place for a overnight stay on the way further north.