Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.3/5 352 reviews

Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • A 25-minute walk from the Volksparkstadion (HSV) and the BARCLAYS Arena

  • 1 child under 16 can stay free of charge in the parents’ room.

  • Parking 10 Euro/day in the parking garage subject to availability / Public e-charging on site.

  • Relax in the Volkspark, the VAF sports facility or with a city bike rental

  • Bus lines 2 & 3 stop right in front of the hotel

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  352 reviews

TripAdvisor Rating  4.0/5  879 reviews

Room Management Concerns

Customer review rating 2.5/5

Melody Couples - Confirmed reviews ALL

Dear all, Upon our arrival, we were assigned a room that left much to be desired in terms of cleanliness. Regrettably, the toilet in the initially assigned room was found to be dirty, with blood-stained toilet paper inside. Understandably concerned, we promptly reported the issue to your staff, and we appreciate that they took prompt action by assigning us a better room. This responsiveness was commendable and contributed positively to our overall impression. However, our dissatisfaction continued into the next day. As we returned from our visit to the Hamburg Fish Market (prior to check-out), we were dismayed to find our room door wide open and, to our surprise, the room had not been serviced. This was unexpected and left us with a sense of discomfort and concern for the security of our belongings. I understand that issues can arise in any establishment, and I believe in the importance of addressing such matters constructively. Therefore, I bring these concerns to your attention with the hope that they can be rectified to improve the overall experience for future guests. In conclusion, while we appreciate the swift resolution to the initial room problem, the oversight in room cleaning and security during our stay has left us less than satisfied with our overall experience. We trust that you will take this feedback seriously and consider implementing measures to ensure a consistently high standard of room management. Thank you for your attention to this matter. We look forward to hearing from you and hope for an improved experience in any future visits to your establishment. Sincerely, Mengyu W.

Good stay

Customer review rating 4.5/5

Anne W. Families - Confirmed reviews ALL

Nice and clean room. Good breakfast. Thanks

Dear Anne W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cornelia Spiller Gastgeberin

Great personnel in a run-down hotel

Customer review rating 3.5/5

Janos H. Business - Confirmed reviews ALL

I used to live in this hotel for 50–100 days a year from about 2005 to about 2014, and the place was magnificent then. It is not the same today, although the personnel is wonderful.

Dear Janos, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cornelia Spiller Gastgeberin

Spaciouse room

Customer review rating 4.5/5

Betina Families - Confirmed reviews ALL

Great hotel if you are visiting a sportsevent. The arena is withing walking distance. (2km)

Liebe Betina, vielen Dank für Ihren Aufenthalt in unserem Mercure Hotel Hamburg am Volkspark und das Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Schön, dass Ihnen die sehr gute Lage unseres Hotels gefallen hat. Die Barclay Arena, sowie das HSV-Stadion sind mit einem 25- minütigen Spaziergang gut zu erreichen und stimmt unsere Gäste auf ein wunderbares Eventerlebnis ein, Vorfreude pur 😉 Wir freuen uns auf Ihren nächsten Aufenthalt. Mit besten Grüßen aus der Hansestadt Ihre Gastgeberin Cornelia Spiller

Great stay

Customer review rating 4.5/5

Jacob Couples - Confirmed reviews ALL

Clean hotel Great breakfast Friendly staff Hotel bar

Dear Jacob N., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg am Volkspark. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cornelia Spiller Gastgeberin

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Other web-users rate our hotel

  • 723 reviews 8.8/10 Location
  • 1,233 reviews 5.4/10 Room
  • 937 reviews 8.6/10 Service
  • 21 reviews 9.5/10 WiFi
  • 815 reviews 8/10 Breakfast
  • 633 reviews 4.7/10 Comfort
  • 482 reviews 6.7/10 Cleanliness
  • 264 reviews 4/10 Food

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