Mercure Hotel Hamburg am Volkspark

Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.4/5 27 reviews

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Hotel extras

  • A 25-minute walk from the Volksparkstadion (HSV) and the BARCLAYS Arena

  • 1 child under 16 can stay free of charge in the parents’ room.

  • Parking for hotel guests in the car park. Public charger before the hotel.

  • Relax in the Volkspark, the VAF sports facility or with a city bike rental

  • Bus lines 2 & 3 stop right in front of the hotel

ALLSAFE approved hotel

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Telephone +49 40 899520

Fax +49 40 89952333

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

For a comfortable stay at the fully air-conditioned 4-star Mercure Hotel Hamburg am Volkspark, we offer 128 Standard Rooms. We also have 12 spacious Privilege Suites available to satisfy greater requirements, which we especially recommend for family stays. One child aged up to 16 years may stay overnight free of charge (including breakfast) in his parents' room. Pets are welcome upon request at a charge of EUR 15/night, depending on availability. All rooms have free WIFI.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  27 reviews

TripAdvisor Rating  4.0/5  869 reviews

nice place with excellent food

TripAdvisor rating 5.0/5

SarahWZ Business - TripAdvisor review

The hotel was quiet and clean, the staff was polite. But the breakfast buffet was suburb and the bar menu was quite good. It is a short walk to DESY. There are not many restaurants nearby, but as I said the hotel food was much better than average. It seemed to have many guests even this last week of November.

Not really a 4-star hotel

TripAdvisor rating 3.0/5

WorldExplorer_1111 Business - TripAdvisor review

The quality of the hotel does not represent a 4-star hotel. The bathroom was kind of dirty. Same issue with curtains. The doors from the room were damaged and unrepaired. I could spot a bunch of small low-cost unprofessional "bricolage" repairs in various places of the bathroom. A side board mounted above the bathtube was leaking when using a shower. The ventilation in the bathroom did not work and it was not posible to open the window completely, which resulted in dense air both in the bathroom and in the room. But the breakfast was good and internet worked quite well.

Dear WorldDiscoverer_1111, thank you for taking the time to write to us after your stay at our hotel, and we deeply regret that the services offered did not meet your expectations. We sincerely apologize for the inconvenience caused. MERCURE brand hotels do their utmost to provide you with the best quality of service during each of your stays. Therefore, your opinion is of the utmost interest to us. Moreover, we can assure you that we will take the necessary measures to improve the quality of the above-mentioned services in a sustainable way. We are glad that you enjoyed our delicious breakfast so much and that we could give you a good start into the day. Thank you again for your comment. We hope to regain your trust at one of your next overnight stays and look forward to welcoming you back soon. With kind regards Your hostess Cornelia Spiller Hotel Director

Accor membership means nothing here

TripAdvisor rating 1.0/5

AtCheshire Business - TripAdvisor review

As a Platinum member we would normally be upgraded to the best available room. On check-in we were told upgraded to a comfort room, however the comfort rooms are meant to be overlooking the inside courtyard and therefore quiet. The room we were allocated was in my opinion a standard room at the front of the hotel, all we can hear is traffic and other doors slamming. As a platinum member we are also supposed to get a welcome gift, when I queried this, the guy on reception checked his list and asked when we made the booking, which was the previous day, he said the list was printed at 08:32 today and we weren't on it. Told he would sort it, on return to the room later in the evening, still no welcome gift in the room. Also on check-in when asked about the upgrade, we were told the privilege rooms were fully booked, yet on the Accor app they were still available to book, despite this he still said we had the best room available. Sorry to say that we will not book this hotel ever again as they have no regard to regular Accor frequent travellers.

Dear AtCheshire, it is with great regret that I read your feedback about our hotel and services. I would like to formally apologize to you. I will review this incident internally in the next few days and send you further feedback and compensation. To do so, please contact us at our hotel address H1659-fo1@accor.com Until then, I remain with kind regards from Hamburg Your hostess Cornelia Spiller Hotel Director

A bit tired in places

TripAdvisor rating 3.0/5

Orpenitin Business - TripAdvisor review

A nice buffet breakfast with a good selection and comfy enough beds. Overall though all feels a little bit tired and the main road next to it is very noisy all the time. Room decor is pretty dated and the towels very very thin. Staff friendly enough

Not my last stay there

TripAdvisor rating 4.0/5

LeTeuton Business - TripAdvisor review

Wasn't my first either. The hotel is well placed (for me, not for Hamburg sightseeing), clean, with comfortable beds and friendly staff. Breakfast too expensive, as is often the case at Mercure. Only criticism: Doors noisy when not closed gently, and cleaning women chatting loudly in the hallway, from one end to the other, when I for once had the time to stay in bed a bit longer.... Mentioned this to the receptionist upon check out, but I don't think he would mention this to management.

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