Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,775 reviews

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Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
Mercure Hotel Hamburg am Volkspark - Image 3
Mercure Hotel Hamburg am Volkspark - Image 4
Albert Einstein Ring 2, 22761 HAMBURG, Germany

Description

Hotel extras

  • Just a 20-minute walk to Volksparkstadion (HSV) and BARCLAYS Arena

  • Parking E15/day (subject to availability) / e-charging station 50 m away

  • Bus 2, 3, and X3 in front of hotel - Landungsbrücken/Hafencity/Alster/Hauptbahnhof and Altona

  • Modern dining concept // The hotel is Green Key certified for 2026/2027.

  • One child up to age 15 stays free in parents' room

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Telephone
Fax +49 40 89952333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,775 reviews

Customer review rating 1.5/5

Abdel H. D. Business - Confirmed reviews ALL

Check in was ok (no special greetings for ALL members. Check out was nicer and warmer. What’s in between is a series of disappointments: common area carpets torn in many places and stained with very large patch. The room was probably nice in the 90’s. The bathroom has a tube with no easy way to get in and out if you want to shower. The shower hose is too low. No fridge in the room. The tv is smaller than my laptop screen and the remote malfunctioning. The windows are not soundproof at all and the curtains not large enough to cover them. Breakfast was not special, just the basics. Parking is 15€ per nights.

Dear Abdel H. D., Thank you for taking the time to share your concerns regarding your recent stay at Mercure Hotel Hamburg am Volkspark. I am grateful for your feedback, as it is essential for us to understand where we may have fallen short in providing the quality experience we strive for. I regret to hear that your experience did not meet your expectations, particularly in relation to the condition of the common areas and your room. Please be assured that we take such matters seriously, and your comments will be integrated into our ongoing assessments. It is our goal to ensure all guests enjoy a comfortable environment. I also appreciate your remarks about the breakfast offerings and the parking fees. We continuously evaluate our services to enhance guest satisfaction. Your insights will contribute to our efforts in this area. Once again, I thank you for your feedback and hope to have the opportunity to serve you better in the future. Your host, Timo Esslinger

Customer review rating 5.0/5

Waseem U. K. A. Families - Confirmed reviews ALL

Great stay, however a bit outside the city centre. Easy to find parking around. Even hotel too has own paid parking

Dear Waseem U. K. A., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our hotel comfortable and appreciated the tranquility of the location. We also take pride in our parking facilities, ensuring convenience for our guests. Your Host Timo Esslinger

Customer review rating 1.5/5

Jens F. C. Families - Confirmed reviews ALL

We arrived after a long drive. The echarging that was promised on the booking site wasnt there, and charging 15 EUR for parking at the hotels parking lot is not reasonable.

Dear Jens F. C., Thank you for your feedback regarding your recent stay. I regret to learn of the inconvenience you experienced with the echarging facilities and the parking fee. We take guest comments seriously and will consider your input as we continually strive to improve our services. Ihr Gastgeber Timo Esslinger

Customer review rating 5.0/5

Maria G. Solo - Confirmed reviews ALL

I had a pretty good time staying in your hotel. Very friendly staff all the way from reception to house keeping . Keep it up.

Dear Maria G., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found our staff to be friendly and accommodating. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Your host Timo Esslinger

Customer review rating 3.5/5

Annette F. Couples - Confirmed reviews ALL

Vert nice and helpfull personale

Dear Annette F., Thank you for your feedback regarding your recent stay. I am pleased to hear that our staff provided you with helpful service. I appreciate your comments about the beds, as guest comfort is important to us. Your host Timo Esslinger

Other web-users rate our hotel

  • 635 reviews 8.6/10 Location
  • 1,148 reviews 6.1/10 Room
  • 990 reviews 9.1/10 Service
  • 11 reviews 6.9/10 WiFi
  • 724 reviews 8.8/10 Breakfast
  • 612 reviews 5.7/10 Comfort
  • 476 reviews 7.4/10 Cleanliness
  • 272 reviews 2.5/10 Vibe

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