Mercure Hotel Hamburg am Volkspark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,836 reviews

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Mercure Hotel Hamburg am Volkspark - Image 1
Mercure Hotel Hamburg am Volkspark - Image 2
Mercure Hotel Hamburg am Volkspark - Image 3
Mercure Hotel Hamburg am Volkspark - Image 4
Albert Einstein Ring 2, 22761 HAMBURG, Germany

Description

Hotel extras

  • We look forward to welcoming you to our restaurant & ARENA hotel bar

  • Just a 20-minute walk to Volksparkstadion (HSV) and BARCLAYS Arena

  • Parking E15/day (subject to availability) / e-charging station 50 m away

  • One child up to age 15 stays free in parents' room

  • Bus 2, 3, & X3 in front of the hotel (Landungsbrücken/Alster/Hauptbahnhof & Altona/Hafencity)

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2
22761 HAMBURG
Germany

GPS:53.574836, 9.889451

Telephone
Fax +49 40 89952333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,836 reviews

Customer review rating 4.5/5

Niti K. Families - Confirmed reviews ALL

Well Located near a bus stop and comfortable room.

Sehr geehrte Frau K., vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie die Lage unseres Hotels sowie den Komfort Ihrer Unterkunft geschätzt haben. Wir hoffen, Sie bald wieder bei uns willkommen zu heißen. Ihr Gastgeber Timo Esslinger

Customer review rating 4.0/5

Joaquim R. Families - Confirmed reviews ALL

Nice location if you want to visit events in Volkspark. A standard hotel with a nice sortings at breakfast. However, the evening menu lacked food for the masses. The beds were a bit hard though, which made it difficult to get a comfy sleep. The walls/doors was a bit thin so the outer sounds penetrated a lot.

Dear Joaquim R., Thank you for your positive feedback regarding the location of our hotel and the breakfast offerings. I appreciate your comments about the evening menu, as well as your observations regarding the beds and sound insulation. We continually strive to enhance our guests' experiences and will take your input into consideration moving forward. Best regards, Ihr Gastgeber Timo Esslinger

Customer review rating 2.5/5

Cagdas D. Business - Confirmed reviews ALL

Room temperature was extreamly cold and sidewalks never cleaned all 3 days. Was always icy

Dear Cagdas D., Thank you very much for sharing your feedback about your recent stay. I apologize for the inconvenience you experienced due to the room temperature and the condition of the walkways. Your concerns are important to us, and we will make sure they are properly addressed. We would be very happy to welcome you back to Hamburg for your next stay with us. Your host, Timo Esslinger

Customer review rating 5.0/5

Asterija R. Families - Confirmed reviews ALL

The hotel is well-located and close to reach Barclay Arena even on foot. The room was neat and spacious. Beds were comfortable. The staff was welcoming and hospitable.

Dear Asterija R., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our location convenient, and that you enjoyed the comfort of your room and the hospitality of our staff. Your host, Timo Esslinger

Customer review rating 3.0/5

Harmanjot K. Business - Confirmed reviews ALL

1) The windows were not sound proof. The sound of cars on the street was very disturbing. 2) I have already sent twice an email asking for an invoice, but so far have not heard anything back. It has been almost a week now.

Dear Harmanjot K., Thank you very much for your feedback on your recent stay. I sincerely apologize for the inconvenience caused by noise disturbances and the delay in receiving your invoice. I have forwarded the matter to my colleague, who will take care of it. If it does not work out, please feel free to contact us again. We appreciate your comments and will take them into consideration to improve the experience of our guests. Your host Timo Esslinger

Other web-users rate our hotel

  • 667 reviews 8.6/10 Location
  • 1,220 reviews 6/10 Room
  • 1,052 reviews 9/10 Service
  • 14 reviews 8.5/10 WiFi
  • 777 reviews 8.6/10 Breakfast
  • 514 reviews 7.2/10 Cleanliness
  • 276 reviews 2.5/10 Vibe
  • 266 reviews 5.1/10 Food

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