Mercure Hotel Potsdam City 4 stars

Customer review rating (ALL Rating) 4.0/5 359 reviews

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Hotel location

Mercure Hotel Potsdam City

Lange Bruecke

GPS:52.394157, 13.059694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Culinary delights await you every day at our restaurant "Oscar" between 6am and 10.30pm. Regional specialties and international dishes are on the menu, and we're happy to serve you on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  359 reviews

TripAdvisor Rating  3.5/5  207 reviews

Thank you very much

Customer review rating 5.0/5

Misaki Solo - Confirmed reviews ALL

Everything was great. I had a stress-free nice stay in Potsdam thanks to the hospitality of Mercure Potsdam City.

Dear MIsakI, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

Staff rude and facilities poor

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

The bathroom arrangement means there is little privacy and you can’t switch the light on without flooding the room with light. I had two negative interactions with the same member of staff. Although I had received an email from mercure acknowledging cancellation of a booking the receptionist was insistent I had booked two rooms even though I showed the email I was made to feel I was in the wrong.. On the day before checkout I asked another receptionist if I could arrange a later checkout. This was agreed with a charge of 30 euros. When I returned on the day of checkout I was locked out and the receptionist on duty denied ( same guy as my first day)that this would have been agreed. We were very tired after rowing all day and had to get ready to leave for our flight. After a very circular conversation where I made it clear I wasn’t backing down he reluctantly enabled access and I paid the agreed 30 euros Toilet arrangement a problem., I ended up going down to the communal toilet downstairs to get some privacy As noted previously spoiled by one member of staff

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We took their rating as an opportunity to evaluate it with our reception staff. We would like to apologize again for the many errors. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Hotel manager

Modern hotel in a good location

Customer review rating 4.0/5

Caroline T. Friends - Confirmed reviews ALL

The hotel is very well located for visiting Potsdam, just a short walk from the main station and the Dutch quarter with its many restaurants and bars. The rooms are rather small, bathrooms are tiny, no tea/coffee in the rooms thought the staff provided us with a kettle on request. The breakfast buffet is excellent, definitely the best feature of the hotel, and the staff were friendly and helpful. Comfortable beds, small room, very little hanging space for clothes. Bathroom tiny. Modern, rather lacking in character Fantastic breakfast. Did not try the main restaurant but the menu looked good. Rather slow, dropped out several times

Dear Caroline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team

Pleasant stay, great location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Perfect location overlooking the water, walking distance to the station, Dutch Quarter & San Sossi Park. Terrace was very pleasant, but drinks options very limited as the bar did not open during our stay. The open plan nature of the bathroom was not great when sharing with a friend rather than a partner!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Team


TripAdvisor rating 3.0/5

OlaandKen Business - TripAdvisor review

On the face of it, the hotel looks nice but it's showing it's age with a tired look. Check in was quick and room was nicely sized but the safe didn't work and the reception was not very keen to help. I asked if I costore my valuables in the office safe but it took a bit of persuasion before they would let me. Room had great air conditioning and was quiet. Breakfast was god with plenty of choice.

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Other web-users rate our hotel

  • 932 reviews 8.6/10 Location
  • 1,118 reviews 5.1/10 Room
  • 777 reviews 8.3/10 Service
  • 17 reviews 8.2/10 WiFi
  • 704 reviews 8.8/10 Breakfast
  • 579 reviews 2.5/10 Comfort
  • 327 reviews 6.2/10 Cleanliness
  • 226 reviews 4.8/10 Food

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