Mercure in Potsdam is getting older and so is the staff who looks to have some difficulties 8n serving customers. The hotel is located reasonably close to the most important part of the historical city but it's design is rusty. Same applies to staff that for sure did not read the Accor manual

We really liked the location of the Mercure hotel - closer from public transport and central station. But that was it - other than the location everything else staff behaviour, sleep quality, room amenities was all below expectations. When we checked in - we were asked to wait until 3 PM which is the check in time however, what we were told is that none of the room on all of its 14 floor were available and that they start room service only after 12 PM when guests check out. However, next day - the cleaning staff entered our room without knocking, they just said housekeeping and entered. And the doors are such that you cannot lock them from inside. So not only was this a case of intrusion of privacy but we also felt that we were lied to. During check out, lady at the reception didnt even bother to ask how our stay was she immediately asked us to pay and that was all she was interested in. she didnt even smile/thank nothing. They only have twin beds and no option for double bed. Basic amenities like water kettle and mini bar (all of which you would expect from a hotel like this ) were missing. Room service was pathetic - we had to plead someone to bring a Coke to our room as they said he was the only person on shift and could not leave the counter. Beds so soft you would completely duck inside. Def not going back.

My stay was just perfect! Service was helpful and always present. The location was so close to everything we wanted to visit! The bar was a great place to have a drink. The room was clean and the shower was easy to use as it had no step. Great hotel!

Room with a lovely view and great breakfast .Staff helpful . Only downside was the small bathroom which is almost part of the room and toilet and shower gives little privacy .Great value price that included breakfast

Nice hotel. Good breakfast Clean rooms Located far from castles and city center, but close to public transports with direct bus/tram to "sans souci" Postdam was more interresting than expected. Personnel welcome and helpful.

We were upgraded to a suite on the 15th floor. Great view-great suite. The restaurant is decorated in what we call Art Deco with pictures from the german movies. At this hotel you can pretend you are a star!

Hotel as usually nice with delicious breakfast. Near to the beautiful old town. Close to train station. We spent very nice weekend in the city a specially Sansucci Park. Likely we were in the time of Tulipan Weekend .

Very nice staff, quick check-in. We had dinner at the hotel restaurant. Not so many different dishes but they are at reasonable price and served quickly Well served breakfast buffet. Only issue was the insufficient sound insulation in the bedroom.

Mercure Potsdam City is well located between main railway station and the city centre. The hotel tower offers nice views from most rooms. Breakfast buffet is sumptuous. Hotel staff is attentive and has a good "can-do" attitude which makes you feel as a guest rather than "just" a client. Room was clean and pleasant with a raliable wifi. All in all this was a nice and relaxing experience in every aspect.

This hotel is at a very short distance to Hauptbahnhof Potsdam (only 5 minutes walking). Tremendous view from my hotelroom at the 16th floor. Also very quiet and no typical 'city noise' during the night. The breakfast was very good: lots of fresh food and great choice. Wifi of very good quality.

A perfect 4 nights stay in junior suite with our 8 years old son. At thé 16th floor, fabulous view over Potsdam ! The staff is very professional. Generois breakfast for every taste. I sûre recommend it and go back on any occasion.

This was the third time I have stayed at this hotel whilst I visit the Innotrans railway trade exhibition, and I think it was the best. The WiFi which I complained about when I stayed in 2016 is now greatly improved. The refurbishment has been done well, particularly the restaurant where Mercure have had the sense to leave décor as was, whilst renewing seating fabrics and carpets.