Mercure Hotel Potsdam City 4 stars

Everything was great. I had a stress-free nice stay in Potsdam thanks to the hospitality of Mercure Potsdam City.

The bathroom arrangement means there is little privacy and you can’t switch the light on without flooding the room with light. I had two negative interactions with the same member of staff. Although I had received an email from mercure acknowledging cancellation of a booking the receptionist was insistent I had booked two rooms even though I showed the email I was made to feel I was in the wrong.. On the day before checkout I asked another receptionist if I could arrange a later checkout. This was agreed with a charge of 30 euros. When I returned on the day of checkout I was locked out and the receptionist on duty denied ( same guy as my first day)that this would have been agreed. We were very tired after rowing all day and had to get ready to leave for our flight. After a very circular conversation where I made it clear I wasn’t backing down he reluctantly enabled access and I paid the agreed 30 euros Toilet arrangement a problem., I ended up going down to the communal toilet downstairs to get some privacy As noted previously spoiled by one member of staff

The hotel is very well located for visiting Potsdam, just a short walk from the main station and the Dutch quarter with its many restaurants and bars. The rooms are rather small, bathrooms are tiny, no tea/coffee in the rooms thought the staff provided us with a kettle on request. The breakfast buffet is excellent, definitely the best feature of the hotel, and the staff were friendly and helpful. Comfortable beds, small room, very little hanging space for clothes. Bathroom tiny. Modern, rather lacking in character Fantastic breakfast. Did not try the main restaurant but the menu looked good. Rather slow, dropped out several times

Perfect location overlooking the water, walking distance to the station, Dutch Quarter & San Sossi Park. Terrace was very pleasant, but drinks options very limited as the bar did not open during our stay. The open plan nature of the bathroom was not great when sharing with a friend rather than a partner!

On the face of it, the hotel looks nice but it's showing it's age with a tired look. Check in was quick and room was nicely sized but the safe didn't work and the reception was not very keen to help. I asked if I costore my valuables in the office safe but it took a bit of persuasion before they would let me. Room had great air conditioning and was quiet. Breakfast was god with plenty of choice.