Mercure Hotel Potsdam City 4 stars

Customer review rating (ALL Rating) 4.0/5 336 reviews

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Hotel location

Mercure Hotel Potsdam City

Lange Bruecke
14467 POTSDAM
Germany

GPS:52.394157, 13.059694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OSCAR

Culinary delights await you every day at our restaurant Oscar between 6am and 10.30pm. Regional specialties and international dishes are on the menu, and we're happy to serve you on our terrace.

Our guest reviews

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ALL Rating  4.0/5  336 reviews

TripAdvisor Rating  3.5/5  210 reviews

Excellent!

Customer review rating 5.0/5

Vinayak S. Business - Confirmed reviews ALL

Herr Philip Klaus was most helpful and patient with all queries also going out of his way to make me feel comfortable. The room was very clean , appropriately furnished and the breakfast buffet was amazing and affordbake and staff were also very attentive. Loved my stay here and the warm recepton plus the strategic location mean will reprat my stay here. Thank yoi very much Team Mecure.

Dear Vinayak S., We are delighted to hear about your excellent experience at our hotel! It is wonderful to know that Herr Philipp Claus provided exceptional service, and you enjoyed the cleanliness of the room, the breakfast buffet, and the attentive staff. Your kind words motivate us to continue delivering top-notch service. We look forward to welcoming you back for another enjoyable stay at Mercure Hotel Potsdam City. Warm regards, Mercure Hotel Potsdam City Team

A fine hotel that could do better

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

First, the very positive: Breakfast was excellent in all its aspects. Location is everything and the Mercure is ideally located. Some of the staff were very helpful on check-in and thereafter. Not ideal: too much noise and vibration coming from the ventilation system in the room. Suggestion: to indicate how it could be turned off. Not good: We were told that we had to request for our room to be cleaned - that we understood - but the front desk said to us we had to request one day in advance which is indicated nowhere, nor were we informed during our arrival. Not good at all: the night power cut during four hours was infomed by way of an A4 sheet on the table of our room, which we did not notice coming back late to the hotel that evening. We feel the hotel management should have taken other steps to better inform its customers. The front desk manager did propose a temporary solution to access electicity when we called at 23:30. The next morning breakfast was welcomed - it was very good. We also understand that for the price paid, services have limitation. See above Toilet and bathroom felt claustrophobic. One person was handicapped (legs) and had trouble using the toilet. Breakfast food and service were of high quality. Coffee did not match food quality. Was okay but not strong

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our excellent breakfast and appreciated the ideal location of Mercure Hotel Potsdam City. Your comments regarding the noise from the ventilation system in the room and the housekeeping request process have been duly noted. We apologize for any inconvenience caused and will address these issues internally. Regarding the power cut, we regret the inconvenience you experienced and will review our communication methods to ensure better guest awareness in such situations. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. Warm regards, Mercure Hotel Potsdam City

Good experience

Customer review rating 4.0/5

Axe Business - Confirmed reviews ALL

Everything was fine, the breakfast and room good, the bathroom a bit small and the building a bit old though

Dear Axe, thank you for sharing your experience with us. We are glad to hear that you enjoyed our breakfast and room. We appreciate your feedback on the bathroom size and building age. Your comments will help us improve. Best regards, Mercure Hotel Potsdam City

Silvester in Potsdam

Customer review rating 5.0/5

Andreas Solo - Confirmed reviews ALL

Für mich als Alleinreisender ist die Größe völlig ausreichend. Ich hatte ein (kostenpflichtiges) Upgrade auf ein Zimmer in der 14. Etage. Da war der Blick über die Stadt fantastisch, Danke dafür. Ich kann nur das Frühstück bewerten und da war für jeden was dabei. Es gab zwar jeden Morgen die gleichen Produkte, aber das war so vielseitig, dass man für Abwechslung selbst sorgen konnte. Es wurde ständig nachgefüllt. Kleines Manko: Ich hätte mir ein Kännchen Filterkaffee gewünscht, so dass das Anstehen am Automaten (für mich) wegfällt. Übrigens war der Service sehr aufmerksam so dass ständig abgeräumt wurde. Auch wurde auf die Möglichkeit Eierspeisen frisch zuzubereiten hingewiesen.

Thank you very much

Customer review rating 5.0/5

Misaki Solo - Confirmed reviews ALL

Everything was great. I had a stress-free nice stay in Potsdam thanks to the hospitality of Mercure Potsdam City.

Dear MIsakI, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

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Other web-users rate our hotel

  • 928 reviews 8.7/10 Location
  • 1,107 reviews 5.1/10 Room
  • 744 reviews 8.3/10 Service
  • 13 reviews 8.5/10 WiFi
  • 690 reviews 8.7/10 Breakfast
  • 562 reviews 2.4/10 Comfort
  • 331 reviews 6.3/10 Cleanliness
  • 213 reviews 5.9/10 Food

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