Mercure Hotel Potsdam City 4 stars

Customer review rating (ALL Rating) 3.9/5 117 reviews

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Lange Bruecke, 14467 POTSDAM, Germany

Description

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Hotel location

Mercure Hotel Potsdam City

Lange Bruecke
14467 POTSDAM
Germany

GPS:52.394157, 13.059694

Telephone
Fax +49 331 272233

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

OSCAR

Culinary delights await you every day at our restaurant Oscar between 6am and 10.30pm. Regional specialties and international dishes are on the menu, and we are happy to serve you on our terrace.

Our guest reviews

Our guest reviews

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ALL Rating  3.9/5  117 reviews

TripAdvisor Rating  3.6/5  228 reviews

Great hotel in the center of Potsdam

TripAdvisor rating 5.0/5

GeorgeD12345 Couples - TripAdvisor review

We enjoyed a 3-night stay at the Mercure hotel in Potsdam. Some highlights during our stay: *very clean room with large tv *very friendly staff *great breakfast *serving robot in breakfast area

Central location but falls short on expectations

TripAdvisor rating 3.0/5

markaD8873VR TripAdvisor review

If you are looking for a hotel that is centrally placed in Postdam close to all the historical sites, a short walk to the railway station (which has a direct train connection with the airport), with the possibility of having a room with a nice view, then this is a decent place to stay and don't read on. A few issues you may wish to be aware of: - I booked a superior room. It is "compact". Or if there are two guests, "intimate" - if you book a double bed, don't expect to get one. Reception said to me that it only means two single beds/mattresses pushed together. - sound-proofing is terrible both to the outside world and inside. You get to hear doors to guest rooms slamming shut all hours of the day and night. Even cleaning staff shouting down the corridor at each other. I am on the 15th floor and you can hear street noise (cars, trams) quite clearly. I will give the hotel a "pass" for the temporary fun fair adjacent to the hotel which is open until late in the night. EAR PLUGS a must. - no fitness centre...need to walk to main station - cafe only open limited hours - no in-room kettle and limited room to set up an iron (you have to order an iron) Bottom line- would I stay here again? the negatives by far outweigh the positives.

Excellent!

Customer review rating 5.0/5

Vinayak S. Business - Confirmed reviews ALL

Herr Philip Klaus was most helpful and patient with all queries also going out of his way to make me feel comfortable. The room was very clean , appropriately furnished and the breakfast buffet was amazing and affordbake and staff were also very attentive. Loved my stay here and the warm recepton plus the strategic location mean will reprat my stay here. Thank yoi very much Team Mecure.

Dear Vinayak S., We are delighted to hear about your excellent experience at our hotel! It is wonderful to know that Herr Philipp Claus provided exceptional service, and you enjoyed the cleanliness of the room, the breakfast buffet, and the attentive staff. Your kind words motivate us to continue delivering top-notch service. We look forward to welcoming you back for another enjoyable stay at Mercure Hotel Potsdam City. Warm regards, Mercure Hotel Potsdam City Team

A fine hotel that could do better

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

First, the very positive: Breakfast was excellent in all its aspects. Location is everything and the Mercure is ideally located. Some of the staff were very helpful on check-in and thereafter. Not ideal: too much noise and vibration coming from the ventilation system in the room. Suggestion: to indicate how it could be turned off. Not good: We were told that we had to request for our room to be cleaned - that we understood - but the front desk said to us we had to request one day in advance which is indicated nowhere, nor were we informed during our arrival. Not good at all: the night power cut during four hours was infomed by way of an A4 sheet on the table of our room, which we did not notice coming back late to the hotel that evening. We feel the hotel management should have taken other steps to better inform its customers. The front desk manager did propose a temporary solution to access electicity when we called at 23:30. The next morning breakfast was welcomed - it was very good. We also understand that for the price paid, services have limitation. See above Toilet and bathroom felt claustrophobic. One person was handicapped (legs) and had trouble using the toilet. Breakfast food and service were of high quality. Coffee did not match food quality. Was okay but not strong

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our excellent breakfast and appreciated the ideal location of Mercure Hotel Potsdam City. Your comments regarding the noise from the ventilation system in the room and the housekeeping request process have been duly noted. We apologize for any inconvenience caused and will address these issues internally. Regarding the power cut, we regret the inconvenience you experienced and will review our communication methods to ensure better guest awareness in such situations. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. Warm regards, Mercure Hotel Potsdam City

Good experience

Customer review rating 4.0/5

Axe Business - Confirmed reviews ALL

Everything was fine, the breakfast and room good, the bathroom a bit small and the building a bit old though

Dear Axe, thank you for sharing your experience with us. We are glad to hear that you enjoyed our breakfast and room. We appreciate your feedback on the bathroom size and building age. Your comments will help us improve. Best regards, Mercure Hotel Potsdam City

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Other web-users rate our hotel

  • 829 reviews 8.9/10 Location
  • 909 reviews 5.2/10 Room
  • 600 reviews 7.9/10 Service
  • 8 reviews 8/10 WiFi
  • 601 reviews 8.7/10 Breakfast
  • 460 reviews 2.9/10 Comfort
  • 273 reviews 5.9/10 Cleanliness
  • 158 reviews 6.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.