Mercure Hotel Potsdam City 4 stars 
Customer review rating 4.1/5 
1,106 reviews
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Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
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Hotel location
Mercure Hotel Potsdam City
Lange Bruecke
14467 potsdam
germany
Check-in from 15h00
Check out up to 12h00
Our accommodation(s)
At our 4-star Mercure Hotel Potsdam City, you can choose from Standard or Privilege Rooms or Junior Suites. All 210 rooms and suites are air conditioned and have WIFI. We look forward to welcoming you and your children: One child under the age of 12 can stay in your room free of charge. Your pet is also welcome to stay (surcharge of EUR 10/night). Take advantage of our leisure service: You can book boat trips and hire bikes at reception.
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Our meeting rooms
Number of meeting rooms: 20
Maximum size: 200 m²
Maximum capacity: 200 people
Maximum banquet capacity: 105 people
TripAdvisor Rating
166 reviews
Podstam for a Day
TripAdvisor rating 3.0/5 
Malcolm C Business - 07/10/2020 TripAdvisor review
I have been a long time member of the Accor loyalty programme, achieving Diamond status, I felt particularly let down by what is one of the higher standard brands in the group. Whilst i appreciate the current environment we live in, I felt that they were taking advantage and taking the easy way out. I recently stayed in another Accor hotel, the level of service provided was much more comprehensieve under possibly more restrictive conditions. May status was not recognised at check-in, it all seemed to difficult!
Nice stay near historic sites
TripAdvisor rating 4.0/5 
RuudenIne Business - 18/09/2020 TripAdvisor review
Due to COVID-19 situation is off course different and not as usual, despite this reception was very kind and helpful. I had pre-booked table for the restaurant, but it appeared to be closed when I arrived. This one should have told in advance, I especially looked for hotel with restaurant ! Breakfast offer was limited due to COVID-19, but acceptable. I did not get all advantages because of my seniority with Accor. Nothing negative to say about room and/or bed. Parking spaces for cars is limited, they did find a solution for me, but it is to small
Perfect !
TripAdvisor rating 5.0/5 
998j_rgw Business - 01/02/2020 TripAdvisor review
First time that I visited this hotel. It was a pleasure to be treated and served as a welcome guest. The room was good, the service was kind, the breakfast delicously all the way long! So have a chance and stay here!
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,
Below par Hotel and staff
TripAdvisor rating 3.0/5 CaldeiradaSilva Friends getaway - 05/01/2020 TripAdvisor review
Mercure in Potsdam is getting older and so is the staff who looks to have some difficulties 8n serving customers. The hotel is located reasonably close to the most important part of the historical city but it's design is rusty. Same applies to staff that for sure did not read the Accor manual
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager
Great location. Poor service
TripAdvisor rating 2.0/5 
vikramcmehta Couples - 18/12/2019 TripAdvisor review
We really liked the location of the Mercure hotel - closer from public transport and central station. But that was it - other than the location everything else staff behaviour, sleep quality, room amenities was all below expectations. When we checked in - we were asked to wait until 3 PM which is the check in time however, what we were told is that none of the room on all of its 14 floor were available and that they start room service only after 12 PM when guests check out. However, next day - the cleaning staff entered our room without knocking, they just said housekeeping and entered. And the doors are such that you cannot lock them from inside. So not only was this a case of intrusion of privacy but we also felt that we were lied to. During check out, lady at the reception didnt even bother to ask how our stay was she immediately asked us to pay and that was all she was interested in. she didnt even smile/thank nothing. They only have twin beds and no option for double bed. Basic amenities like water kettle and mini bar (all of which you would expect from a hotel like this ) were missing. Room service was pathetic - we had to plead someone to bring a Coke to our room as they said he was the only person on shift and could not leave the counter. Beds so soft you would completely duck inside. Def not going back.
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