Mercure Hotel Potsdam City

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Mercure Hotel Potsdam City 4 stars

Customer review rating (ALL Rating) 3.9/5 146 reviews

ALLSAFE approved hotel

Mercure Hotel Potsdam City
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Description

Hotel extras

We welcome all guests again. During your stay, please observe the national and local regulations on infection protection. In the public areas of the hotel, the wearing of an FFP2 mask is mandatory.

Our accommodation(s)

At our 4-star Mercure Hotel Potsdam City, you can choose from Standard or Privilege Rooms or Junior Suites. All 210 rooms and suites are air conditioned and have WIFI. We look forward to welcoming you and your children: One child under the age of 12 can stay in your room free of charge. Your pet is also welcome to stay (surcharge of EUR 10/night). Take advantage of our leisure service: You can book boat trips and hire bikes at reception.

Hotel location

Mercure Hotel Potsdam City

Lange Bruecke
14467 POTSDAM
Germany

Fax: +49 331 272233

  • S7 BERLIN:  S7 BERLIN POTSDAM ZENTRUM/HBF

  • TRAM 92:  92 AM ALTEN MARKT

  • TRAM 93:  93 AM ALTEN MARKT

  • TRAM 98:  98 AM ALTEN MARKT

  • By plane

    BERLIN BRANDENBURG AIRPORT At 35km / 21.75 miles

  • By plane

    BERLIN SCHOENEFELD At 0km / 21 miles

  • By boat

    CAPUTH At 10km / 6 miles

  • By car

    MICHENDORF At 10km / 6 miles

  • By car

    POTSDAM BABELSBERG At 2km / 1 miles

  • By train

    POTSDAM HAUPTBAHNHOF At 0km / 0 miles

GPS:52.394157, 13.059694

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

OSCAR

Culinary delights await you every day at our restaurant "Oscar" between 6am and 10.30pm. Regional specialties and international dishes are on the menu, and we're happy to serve you on our terrace.

Our guest reviews for
Mercure Hotel Potsdam City

100% genuine reviews from our guests

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ALL Rating  3.9/5  146 reviews

TripAdvisor Rating  3.5/5  191 reviews

Very helpul and polite staff.

Customer review rating 5.0/5

S T. Business - Confirmed reviews ALL

I've stayed in this hotel few times for work related activities in Potsdam. It's located in a convenient area; close to the train station, several restaurants within walking distance. Rooms are comfy and nicely cleaned. Above all, staff at the front desk have always been very helpful and polite.

good experience.

Customer review rating 4.0/5

Fab Business - Confirmed reviews ALL

Nice rooms, clean. Some of the pillows were a bit tired and lumpy; no coffee in the room (!); breakfast is overpriced. In the question below, would I recommend the hotel: would be nice to have an intermediate answer. Was my stay fantastic? No. Was my stay horrible? Absolutely not. The staff were kind and courteous, the rooms were clean, and comfortable. But there were just a couple little touches missing. coffee in the room! had very little interaction with your staff, though my interaction was good with those I encountered. Helpful in providing maps and making recommendations for dinner.

Podstam for a Day

TripAdvisor rating 3.0/5

Malcolm C Business - TripAdvisor review

I have been a long time member of the Accor loyalty programme, achieving Diamond status, I felt particularly let down by what is one of the higher standard brands in the group. Whilst i appreciate the current environment we live in, I felt that they were taking advantage and taking the easy way out. I recently stayed in another Accor hotel, the level of service provided was much more comprehensieve under possibly more restrictive conditions. May status was not recognised at check-in, it all seemed to difficult!

Nice stay near historic sites

TripAdvisor rating 4.0/5

RuudenIne Business - TripAdvisor review

Due to COVID-19 situation is off course different and not as usual, despite this reception was very kind and helpful. I had pre-booked table for the restaurant, but it appeared to be closed when I arrived. This one should have told in advance, I especially looked for hotel with restaurant ! Breakfast offer was limited due to COVID-19, but acceptable. I did not get all advantages because of my seniority with Accor. Nothing negative to say about room and/or bed. Parking spaces for cars is limited, they did find a solution for me, but it is to small

Perfect !

TripAdvisor rating 5.0/5

998j_rgw Business - TripAdvisor review

First time that I visited this hotel. It was a pleasure to be treated and served as a welcome guest. The room was good, the service was kind, the breakfast delicously all the way long! So have a chance and stay here!

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,

Below par Hotel and staff

TripAdvisor rating 3.0/5

CaldeiradaSilva Friends getaway - TripAdvisor review

Mercure in Potsdam is getting older and so is the staff who looks to have some difficulties 8n serving customers. The hotel is located reasonably close to the most important part of the historical city but it's design is rusty. Same applies to staff that for sure did not read the Accor manual

Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager

Great location. Poor service

TripAdvisor rating 2.0/5

vikramcmehta Couples - TripAdvisor review

We really liked the location of the Mercure hotel - closer from public transport and central station. But that was it - other than the location everything else staff behaviour, sleep quality, room amenities was all below expectations. When we checked in - we were asked to wait until 3 PM which is the check in time however, what we were told is that none of the room on all of its 14 floor were available and that they start room service only after 12 PM when guests check out. However, next day - the cleaning staff entered our room without knocking, they just said housekeeping and entered. And the doors are such that you cannot lock them from inside. So not only was this a case of intrusion of privacy but we also felt that we were lied to. During check out, lady at the reception didnt even bother to ask how our stay was she immediately asked us to pay and that was all she was interested in. she didnt even smile/thank nothing. They only have twin beds and no option for double bed. Basic amenities like water kettle and mini bar (all of which you would expect from a hotel like this ) were missing. Room service was pathetic - we had to plead someone to bring a Coke to our room as they said he was the only person on shift and could not leave the counter. Beds so soft you would completely duck inside. Def not going back.

My Stay

TripAdvisor rating 5.0/5

Scenic11549998984 Couples - TripAdvisor review

My stay was just perfect! Service was helpful and always present. The location was so close to everything we wanted to visit! The bar was a great place to have a drink. The room was clean and the shower was easy to use as it had no step. Great hotel!

Great views and location

TripAdvisor rating 4.0/5

Ianvivpat Families - TripAdvisor review

Room with a lovely view and great breakfast .Staff helpful . Only downside was the small bathroom which is almost part of the room and toilet and shower gives little privacy .Great value price that included breakfast

Nice hotel

TripAdvisor rating 4.0/5

FrHn Business - TripAdvisor review

Nice hotel. Good breakfast Clean rooms Located far from castles and city center, but close to public transports with direct bus/tram to "sans souci" Postdam was more interresting than expected. Personnel welcome and helpful.

What a view!!

TripAdvisor rating 5.0/5

Colin B Couples - TripAdvisor review

We were upgraded to a suite on the 15th floor. Great view-great suite. The restaurant is decorated in what we call Art Deco with pictures from the german movies. At this hotel you can pretend you are a star!

Fantastic weekend

TripAdvisor rating 5.0/5

NorthStar50959248529 Families - TripAdvisor review

Hotel as usually nice with delicious breakfast. Near to the beautiful old town. Close to train station. We spent very nice weekend in the city a specially Sansucci Park. Likely we were in the time of Tulipan Weekend .

Beautifully location

TripAdvisor rating 4.0/5

orcc60 Business - TripAdvisor review

Very nice staff, quick check-in. We had dinner at the hotel restaurant. Not so many different dishes but they are at reasonable price and served quickly Well served breakfast buffet. Only issue was the insufficient sound insulation in the bedroom.

Well-functioning city break

TripAdvisor rating 5.0/5

ari146 Couples - TripAdvisor review

Mercure Potsdam City is well located between main railway station and the city centre. The hotel tower offers nice views from most rooms. Breakfast buffet is sumptuous. Hotel staff is attentive and has a good "can-do" attitude which makes you feel as a guest rather than "just" a client. Room was clean and pleasant with a raliable wifi. All in all this was a nice and relaxing experience in every aspect.

Very nice hotel and room with a view

TripAdvisor rating 5.0/5

Guide34499511937 Business - TripAdvisor review

This hotel is at a very short distance to Hauptbahnhof Potsdam (only 5 minutes walking). Tremendous view from my hotelroom at the 16th floor. Also very quiet and no typical 'city noise' during the night. The breakfast was very good: lots of fresh food and great choice. Wifi of very good quality.

Wonderfull !

TripAdvisor rating 5.0/5

236sophie Friends getaway - TripAdvisor review

A perfect 4 nights stay in junior suite with our 8 years old son. At thé 16th floor, fabulous view over Potsdam ! The staff is very professional. Generois breakfast for every taste. I sûre recommend it and go back on any occasion.

Good Hotel for visiting Berlin

TripAdvisor rating 4.0/5

Alan W Solo travel - TripAdvisor review

This was the third time I have stayed at this hotel whilst I visit the Innotrans railway trade exhibition, and I think it was the best. The WiFi which I complained about when I stayed in 2016 is now greatly improved. The refurbishment has been done well, particularly the restaurant where Mercure have had the sense to leave décor as was, whilst renewing seating fabrics and carpets.

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