Dear Guillermo, Thank you for sharing such a valuable review. We are glad you found the hotel comfortable and well situated. We deeply regret that the street works and the lack of advance notice affected your visit so negatively, along with the room proportions and the internet speed. The construction was a city-led project, and we are sorry for the inconvenience it caused during your time with us. Nonetheless, your recognition of our central location remains truly valued. We all hope we have the pleasure of seeing you again. Best regards, Cindy Cornelis, General Manager

Dear Monique, We appreciate you bringing your concerns to our attention. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We understand your feeling that the rate did not align with the experience, and we regret that the nearby street disruption impacted your comfort. While outside works are temporary and beyond our reach, our reception team is here to assist with quieter room options and earplugs on request. Our hotel offers a central location in the heart of Ghent with excellent public transport links right at our doorstep. We certainly hope that we can welcome you back again. Best regards, Cindy Cornelis, General Manager

Dear Marina, Many thanks for sharing your review. We are delighted that you had a positive experience with us and found our location so convenient during your stay. The entire team looks forward to welcoming you back in the future. Best wishes, Patriek Deruddere, General Manager

Dear Asako, We appreciate you bringing your concerns to our attention. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Although our air conditioning system is regularly maintained, we regret that you noticed an unpleasant odour during your visit. Our team is always available at the front desk to address such concerns on the spot, and we would have been happy to assist you right away. We also acknowledge your comment about the noise levels. Because our hotel sits in the vibrant heart of Ghent, sounds from the street can occasionally be heard. For future stays, we can gladly arrange a room at the back of the building, which tends to be quieter. We hope to see you again in the future. Kind regards, Cindy Cornelis, General Manager

Dear Lesley, Thank you very much for your kind feedback. We are delighted that you had a positive experience with us and that our staff made a good impression on you. It is also great to know that you appreciated our central location and enjoyed our all-you-can-eat breakfast buffet. We also hope to welcome you back on many more occasions. Best wishes, Patriek Deruddere, General Manager

Dear Sara, We really appreciate your feedback. We are delighted that our breakfast buffet was to your liking and that our reception team made a warm impression on you. It is also pleasing to know that your room suited your needs as a solo traveller and that the bed provided you with a comfortable night’s rest. However we are sorry that the cleaning service was not up to level, and will discuss this with our team. It would be a pleasure to welcome you again. Best regards, Cindy Cornelis, General Manager

Dear Chris, We are delighted that our breakfast team member made a positive impression on you with his attentive and helpful service. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. Your comments about the condition of your accommodation have been carefully noted, and we regret the shortcomings you encountered. Our front desk team is available around the clock to assist with any concerns, and we encourage our guests to let us know during their stay so we can make things right on the spot. We also understand the frustration that can arise when booking through loyalty channels. Our ALL members enjoy a 10% discount and earn points when booking directly, though we appreciate the process may have felt cumbersome to you. We hope to welcome you back soon. Best wishes, Cindy Cornelis, General Manager

Dear Anthony, We thank you for taking the time to provide us with your feedback. We are pleased that you enjoyed the hospitality at our bar and found our team to be welcoming. The consistent standards you mention are very important to us and we are glad that our efforts made your stay comfortable. However, we are sorry for the inconvenience caused by the ongoing works in the neighborhood and the changes to public transport, which unfortunately are beyond our control. Our team always does its best to accommodate guests when faced with such external circumstances. Nonetheless, your remarks about our attention to cleanliness, seamless check-in and check-out, reliable WiFi and value for money mean a great deal to us. Commitment to sustainability is also a key priority at our property, so it is gratifying to see this recognized in your review. We hope to welcome you back. Best wishes, Patriek Deruddere, General Manager

Dear Bart, We appreciate your candid feedback; thank you. We are delighted that you found our breakfast buffet of good quality and enjoyed the wide selection on offer. Your kind words about our reception team mean a great deal to us, and we are pleased that the proactive email about the car park closure helped you plan your arrival smoothly. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that the compact layout of our rooms can feel limiting, especially for families, and we regret that this affected your comfort. While we do not have larger standard rooms, our triple rooms offer noticeably more space and are also designed for guests with reduced mobility. We also note your thoughts on the overall value, and your feedback helps us reflect on how we can better meet the needs of our guests. Nonetheless, it is a pleasure to know that your reservation process on all.com felt smooth and clearly presented, and that your loyalty as a Silver member is appreciated. We hope to have the occasion to welcome you back in the near future. Kind regards, Cindy Cornelis, General Manager

Dear Laura, Thank you for taking the time to review your recent stay. We are delighted to hear that your stay was enjoyable overall and that you enjoyed our location. It is also great that you enjoyed our breakfast buffet and found our team helpful throughout your business trip. However, we are sorry that some aspects did not meet your expectations. We regret that you found the shower a little snug; our bathrooms are compact by design, though we do offer more spacious rooms for guests with reduced mobility should you wish to enquire next time. Our front desk team is always happy to provide extra pillows or blankets to improve your sleeping comfort as well. Nonetheless, we are thrilled that you appreciated the cleanliness of our hotel and found the room size decent for your needs. We hope to have the opportunity to welcome you again. Kind regards, Patriek Deruddere, General Manager

Dear Nigel, Thank you for your valuable feedback. We are delighted to hear that your stay was enjoyable overall and found our team cheerful. However, we sincerely apologize that some aspects did not meet your expectations. We regret that the WiFi did not work well for you in the public areas. Finally, we are glad that you appreciated our central location, close to the city centre and the university. We hope to provide you with a more enjoyable stay in the future. Kind regards, Patriek Deruddere, General Manager

Dear Emily, We really appreciate your feedback. We are sincerely sorry that your experience did not match what you had hoped for. Every room comes with two pillows and our Sweet Bed by ibis bedding, and our front desk team can always supply additional ones on request. We are sorry this was not communicated to you during your stay. While our rooms range from 14m² to 17m² across 134 recently renovated spaces, we have four larger triple rooms that may offer a more spacious feel on a future visit. We hope that we may be able to welcome you back. Best wishes, Cindy Cornelis, General Manager

Dear R., Thank you for taking the time to review your recent stay. We are delighted to hear that your stay was enjoyable overall. However we are sincerely sorry that some aspects did not meet your expectations. We understand that the ongoing works nearby made your mornings less enjoyable and affected your comfort when walking around. Our hotel is indeed located right in the city centre, which sometimes brings temporary disruptions. We regret that the information about our parking facilities reached you too late and that accessing the hotel proved difficult. Our team is always available to help with luggage and to recommend the nearest public parking at Savaanstraat when our own 38-space car park is full. Finally, we are pleased that you found our hotel well situated and that you rated your overall experience so positively. We do hope to have the opportunity to welcome you back in the future. Best regards, Patriek Deruddere, General Manager

Dear Danilo, We appreciate your candid feedback; thank you. We are delighted you had a memorable experience with us. It is also wonderful to know that you loved our food and appreciated our central location in the heart of Ghent, close to everything the city has to offer. Finally, we are happy that our Sweet Bed by ibis gave you a great night’s rest and that you received a warm welcome from our team. We all look forward to welcoming you back in the future! Best regards, Patriek Deruddere, General Manager

Dear Cornelis, We appreciate you letting us know about your recent visit. We are delighted to hear that your stay was enjoyable overall. However, we are sincerely sorry that reaching the hotel was more difficult than expected. We always encourage our team to share any local information that might affect your arrival, and we regret this was not communicated to you in time. Finally, we are glad you found our location convenient for your trip with friends. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Patriek Deruddere, General Manager

Dear Manuela, Thank you very much for your feedback. We are delighted that you appreciated our breakfast and the hotel’s location. Even so, we are sincerely sorry that your stay fell short in other respects. The size of our rooms and bathrooms can feel limiting, and we regret that the value and cleanliness did not meet your expectations. Nonetheless, our central setting offers unbeatable convenience for exploring Ghent. We hope to see you again in the future. Best wishes, Cindy Cornelis, General Manager

Beste Arie, Bedankt voor uw review. We zijn blij dat u een fijn verblijf bij ons heeft gehad. Het doet ons goed dat u de vriendelijkheid van ons team heeft gewaardeerd en dat het ontbijt in de smaak viel. We hanteren strikte schoonmaakprotocollen en nemen uw feedback ter harte om onze procedures te optimaliseren. Ons team staat altijd klaar om direct te assisteren wanneer er onvolkomenheden worden gemeld. Ons hotel ligt bovendien midden in het centrum van Gent, op loopafstand van het Gravensteen en de Sint-Baafskathedraal. Wij hopen dat u daar ten volle van heeft kunnen genieten. Graag verwelkomen we u in de toekomst opnieuw. Met vriendelijke groeten, Patriek Deruddere, General Manager

Dear Klaus, Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We appreciate that you value the ALL loyalty programme and would recommend it to fellow travellers. However, we are truly sorry to hear that several elements of your stay fell short of your expectations. The reception should always be a welcoming point of contact, and we regret that you felt a lack of attention during your check-in. Our team aims to offer consistent, caring service to every guest, and we are disappointed to learn that this was not your impression. Your comments about transparency and the room you received have been noted. The hotel renovation was completed in early 2021, and we make every effort to allocate the best available rooms at the time of arrival. For future visits, the front desk is always happy to explore alternative rooms or quieter options at the back of the building upon request. Nonetheless, your feedback helps us sharpen our guest experience, and we value the time you took to share it with us. Kind regards, Cindy Cornelis, General Manager

Dear Prashant, We thank you for taking the time to provide us with your feedback. We are delighted to hear that your stay was enjoyable overall and that our team made you feel welcome with their friendly service. However, we are sorry that your arrival was affected by the road works near the hotel. We understand how the temporary smell at the entrance and the detour to the parking could cause frustration, and we regret the inconvenience this brought to your visit. Finally, we are glad that you found our location convenient for your family trip. We look forward to seeing you again in the future. Best regards, Patriek Deruddere, General Manager