Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,594 reviews

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Mercure Amsterdam City Hotel - Image 1
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Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • A 4-star Amsterdam hotel with on-site parking & bike rentals

  • Restaurant with a terrace overlooking the Amstel River

  • Wellness facilities with infrared sauna, steambath and gym

  • Spacious, stylish rooms, some with kitchenettes or river views

  • Under 20 mins from Schiphol Airport & close to 2 metro stops

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

Regional produce and local cuisine take centre stage in our restaurant, where the tree-lined terrace sits right along the canal. Inside, scenes of Amsterdam townhouses offer a sense of place, and creative lighting and mismatched mirrors draw the eye.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,594 reviews

Customer review rating 5.0/5

Marc M. Couples - Confirmed reviews ALL

Very good experience.

Dear Marc, Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience at Mercure Amsterdam City. It’s wonderful to know our ALL loyalty program met your expectations as a Gold member. Your perfect recommendation scores for both our hotel and the program truly motivate our team to keep delivering memorable stays. We hope to welcome you back soon. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Rachel C. Families - Confirmed reviews ALL

Zion provided excellent service at check in. He helped with early check in, was friendly and provided local recommendations. Thank you. The room was clean and comfortable. Great value and close to public transport. We would stay again due to the great service received.

Dear Rachel, Thank you for letting us know your impressions. We’re so glad Zion’s your check-in experience memorable and that our central location added ease to your travels. Your satisfaction is the best reward for our efforts. Thank you for highlighting the comfort of your room and the value you felt during your stay. These elements are at the heart of what we want every guest to enjoy. We look forward to welcoming you back. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Mauricio A. M. Families - Confirmed reviews ALL

I normally stay at Mercures worldwide but was pleasantly surprised by this one since the staff was super kind, the installations were new, cool and spacious, the room was big and comfortable and the service was impeccable. From check-in to check out, my loyalty status was recognized (something hard these days in any chain) and benefits applied without having to ask or struggle. The exclusive breakfast corner is a nice touch and the small Amsterdam gifts also. We will be back for sure!

Dear Mauricio, Please accept our sincere thanks for this kind feedback. We are grateful for your enthusiastic feedback. Our staff takes great pride in delivering personalized service to loyal guests like you. The recognition of your Gold status and smooth benefit application reflects our commitment to valued members. While we could not offer a room upgrade this time, we are happy to hear our spacious accommodations still provided comfort. Many guests enjoy the modern design and river views from our upper floors. Your appreciation for the local gifts and breakfast experience brightens our day. These thoughtful details are designed to make every stay feel special. The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Jonna L. Friends - Confirmed reviews ALL

Uncomfortable bed, no privacy bathroom and dirty carpet. Staff was really nice

Dear Jonna, Thank you very much for your feedback. We’re glad our team made a positive impression and will share your kind words with them. We appreciate your input on the sliding door and carpet cleanliness and will review these to improve. We’re also working on enhancing connectivity for a better stay. We look forward to the pleasure of seeing you again in the future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Rana Y. A. Solo - Confirmed reviews ALL

Nice experience..the location was perfect but Air conditioning was hot during all stays

Dear Rana, Thank you for taking the time to share your feedback. We are pleased to hear you found our standards of cleanliness to your satisfaction during your stay. That said, we sincerely regret the challenges you faced with the room temperature and assistance for your belongings. Our team is always available at reception to address such needs immediately, and we appreciate you bringing this to our attention. Nonetheless, it’s wonderful you appreciated our prime location near key attractions and transport links, making exploration effortless. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Other web-users rate our hotel

  • 1,419 reviews 7.5/10 Location
  • 2,005 reviews 7.5/10 Room
  • 1,827 reviews 8.7/10 Service
  • 37 reviews 6.3/10 WiFi
  • 923 reviews 7/10 Cleanliness
  • 867 reviews 8.4/10 Breakfast
  • 478 reviews 4.4/10 Value
  • 425 reviews 9.3/10 Vibe

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