Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,469 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,469 reviews

TripAdvisor Rating  4.0/5  2,937 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Yermukhan M. Solo - Confirmed reviews ALL

I booked on the website from 5-7 Dec - 2nights- and should have received around 735 loyalty points. I explicitly wrote to the hotel that I will be arriving not on 5th but on 6th morning around 9 am. The reason I'm bookng 5th is because i wanted to come and sleep. Hotel responded to my email and acknowledge it. On the 6th, when i landed at 7 am, i received SMS that hotel has charged 1 night and cancelled the booking (I'm fine with charging, i know how it works). When i arrived to the hotel at 9 am , turns out my booking was cancelled. I explained situation to the concierge and he reinstated the booking. But because he reinstated it , now it counted as 1 night stand and in the app i saw that i will receive 435 loyalty points. I was supposed to become Silver member with those 2 nights and could've gotten upgrade or compliment on reaching new level, but because of this cancellation now it was not enough. I know how your system works, i stayed within accor network before and even when i'm checking in the morning, never ever my booking was cancelled or i lost nights/ points. Please review this situation, I'm happy to give more details. Give me my 2 nights and 735 loyalty points.

Dear Yermukhan, Thank you for your feedback concerning your stay with us. We regret the issues with your loyalty points and check-in process. We are reviewing our systems to improve ALL member experiences and one of our colleague will be in touch with you shortly. We hope you enjoyed Amsterdam’s attractions via our nearby metro. Thank you again. We look forward to welcoming you back soon. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Naghmeh N. Couples - Confirmed reviews ALL

My stay at this hotel was absolutely wonderful! The room was very clean and comfortable, and everything went exactly as expected. The staff were incredibly polite, friendly, and helpful, with a very professional attitude. The breakfast was varied and delicious, and the overall atmosphere of the hotel was calm and pleasant. I truly had an excellent stay and would definitely choose this hotel again.

Dear Naghmeh, Many thanks for sharing your review. We are thrilled to hear you had such an excellent stay at Mercure Amsterdam City. It’s wonderful that you found your room clean and comfortable, and that our team’s professionalism and friendliness made your visit memorable. We take pride in providing varied breakfast options and maintaining a calming atmosphere for all our guests to enjoy. We truly appreciate your loyalty as a Classic member and your kind mention of Vivian’s service. Your recommendation means the world to us! We look forward to welcoming you back for another memorable stay in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Misty L. Business - Confirmed reviews ALL

The hotel offered clean and comfortable rooms, excellent amenities, and a very accommodating staff. The location was convenient, making it easy to go around. Overall, a smooth and pleasant experience—I would definitely recommend it.

Dear Misty L., Many thanks for sharing your review. We’re glad our accommodations met your expectations and appreciate your shoutout to Joris. Our central location makes exploring Amsterdam easy for all guests. We look forward to seeing you again soon, Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 5.0/5

Emmalyn C. Couples - Confirmed reviews ALL

The staff were excellent. Free room upgrade when you become a member. Our room with a view (14th floor) was perfect. Beautiful decor throughout the hotel. Short walking distance to the metro. Snack shop on onsite so appreciated late at night. Will definitely come again

Dear Emmalyn, We appreciate your kind review of your recent stay with us. We’re glad you loved your upgraded room with city views and found our staff welcoming. Our metro access and 24-hour snack shop add to the convenience, while the modern decor enhances your stay. We look forward to welcoming you back on a future occasion. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Customer review rating 3.5/5

Zeynep G. Business - Confirmed reviews ALL

The hotel has a good location, the staff was helpful. We booked two rooms for 4 nights. In one of the rooms we had heating problem. We had to change rooms for the remaining 2 nights. The breakfast had a good variety of food selection. Overall it was satisfactory.

Dear Zeynep, We are grateful for the time you took to review your recent stay. We’re pleased you found our location convenient and appreciated our team’s assistance during your visit. That said, we regret the technical difficulty experienced with your initial room’s climate control. Our maintenance team is available around the clock to address such rare equipment issues immediately. Finally, we’re glad our breakfast offerings met your needs and hope our central position allowed easy exploration of Amsterdam’s business districts during your trip. We hope to have the opportunity to welcome you back on a future occasion. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,525 reviews 7.5/10 Location
  • 2,144 reviews 7.4/10 Room
  • 1,863 reviews 8.5/10 Service
  • 41 reviews 7.4/10 WiFi
  • 969 reviews 6.7/10 Cleanliness
  • 944 reviews 8.4/10 Breakfast
  • 510 reviews 4.6/10 Value
  • 461 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.