Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 9,032 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  9,032 reviews

TripAdvisor Rating  3.9/5  5,791 reviews

Customer review rating 3.5/5

Don H. Couples - Confirmed reviews ALL

Staff seem to be a bit defensive when asked for assistance food options seem to be to dry and salty with mostly chilli- thirst promoting. Your staff member Jay who was on reception 6 Jan was excellent and very helpful

Greetings Don, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the food options and have noted your concerns regarding their flavor profile. Additionally, I am glad to hear that Jay provided you with excellent service at reception. We strive to ensure our staff are approachable, and I will be sure to convey your comments to our team. Lastly, I do apologise that your interactions with the staff gave the impression of defensiveness as we traditionally pride ourselves on our excellent service so I shall pass back your comments to the staff so that we may improve. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 5.0/5

Megan S. Business - Confirmed reviews ALL

I attended for a work conference and everything from the rooms to the meals was fantastic. The staff were very helpful and addressed our requests quickly without fuss.

Greetings Megan, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed the accommodations and meals, and that our staff met your needs efficiently! Your feedback is greatly appreciated and motivates us to continue providing excellent service. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 3.5/5

Derrick L. Families - Confirmed reviews ALL

Very well located, loved the ease of travel around sydney. The room's get a bit too warm in the evenings while waiting for the air-con to cool the rooms. Parking was an issue with Novotel and Ibis parking always full and I had to park in Wilson. No issues with Wilson but the Novotel staff did not explain how to properly claim back cheaper parking and I ended up paying twice to Novotel and Wilson for the same parking. Also Novotel told me to relocate parking to an available slot that was not existent which wasted my money and time.

Greetings Derrick, Thank you for sharing your experience at Novotel Sydney on Darling Harbour. We appreciate your positive feedback regarding our location, which indeed offers convenient access to various attractions in Sydney. I sincerely apologize for the discomfort you experienced with the room temperature and for the parking situation you encountered. It is our priority to ensure our guests are well-informed about the parking options available and the payment process. I regret that this was not clearly communicated during your stay, leading to inconvenience. Your feedback regarding the parking instructions has been duly noted and will be addressed with the team to enhance our guest services in the future. Thank you for your earnest review as feedback such as yours allows us to improve our services and most importantly the guest experience here at the Novotel Sydney Darling Harbour. Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 5.0/5

Jody B. Families - Confirmed reviews ALL

We absolutely loved our stay. The room was so clean and comfortable. We also loved the convenience of being able to have our meals right there at the motel. All of our meals were so good.

Greetings Jody, Thank you for your kind words regarding your recent stay. We are thrilled to hear that you enjoyed the cleanliness and comfort of your room, as well as the convenience of dining at our hotel. Thank you again for your glowing review and we look forward to seeing you in the future! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 4.0/5

Vanessa K. Families - Confirmed reviews ALL

Hotel was well located and nicely appointed. There were some issues with one of our rooms not being ready and we had to chase that up a few times. We also had trouble making a dinner reservation at the Ternary, we made it with reception but the restaurant didn’t have a record of the booking.

Greetings Vanessa, Thank you for your feedback regarding your recent stay. I am pleased to hear that you appreciated our location and the hotel's amenities! However, I do apologise that between repeatedly returning to reception and departments not coordinating to lock in your restaurant booking the hotel did not provide the traditional Novotel guest experience! I've passed this feedback to the team as we traditionally aim to make both of these experiences painless as possible so thank you for letting us know. Should you find yourself back at the Novotel Darling Harbour, please let us know if there's anything we can do to enhance your stay! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

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Other web-users rate our hotel

  • 3,728 reviews 9.2/10 Location
  • 5,461 reviews 6.5/10 Room
  • 5,088 reviews 8.3/10 Service
  • 141 reviews 4.6/10 WiFi
  • 1,874 reviews 6/10 Cleanliness
  • 1,709 reviews 7.7/10 Food
  • 1,603 reviews 8.2/10 Breakfast
  • 503 reviews 8.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.