Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 8,723 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled City Skyline views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

Experience three unique dining concepts at The Ternary in one vibrant space – Asian Kitchen, Grill Kitchen, and Wine Bar – blending bold flavours, live cooking, and relaxed social dining in Darling Harbour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  8,723 reviews

Customer review rating 2.0/5

Vivienne B. Business - Confirmed reviews ALL

Double room, whilst being quite spacious, had no view to speak of, being on the western side. Black mould around bathtub. Toilet roll holder had an attempted repair that was not successful.

Thank you for taking the time to share your feedback. I am sorry to hear that aspects of your stay did not meet expectations. In particular, I apologise for the condition of the bathroom and the mould around the bathtub, as well as the issue with the toilet roll holder. These are certainly not the standards we aim to maintain, and I will be sharing your comments with our housekeeping and maintenance teams so these items can be addressed. I’m also sorry for the inconvenience regarding the room readiness notification. You should have received a call once the rooms were ready, and I apologise that this did not happen, requiring you to return to reception to follow up. Thank you again for bringing these matters to our attention. We appreciate your feedback as it helps us identify areas where we need to improve. Kind regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Customer review rating 2.5/5

Leearna M. Families - Confirmed reviews ALL

House keeping was spotty at best and didn’t even happen one day. The fridge in the room didn’t get cold at all! I didn’t realise how inconveniently located it is especially now with all the construction.

Thank you for taking the time to share your feedback. I am sorry to hear that housekeeping service was inconsistent during your stay and that your room was missed on one of the days. This is certainly not the standard we aim to provide, and I apologise for the inconvenience this caused. I also appreciate your comments regarding the surrounding construction and location. While the development in the area is outside of the hotel’s control, we understand it can impact the overall guest experience. Thank you again for bringing these matters to our attention. Your feedback is important and helps us identify where improvements are needed. Kind regards, Veronika Hojdarova Operations Manager Novotel Sydney on Darling Harbour

Customer review rating 3.5/5

Jenipher G. Couples - Confirmed reviews ALL

To share feedback regarding my recent stay at Novotel Darling Harbour. This is not the first time I have stayed at this property, and I have always had positive experiences in the past. In fact, during this visit we were welcomed warmly at reception and even received an upgrade. The room was fantastic, very clean, spacious, and with an incredible city view. The check-in experience was excellent and truly appreciated. However, unfortunately my experience the following morning at breakfast was very disappointing and overshadowed what had otherwise been a pleasant stay. When we arrived at breakfast, the first team member assisting us was unsure how to enter my Heartist card into the system and asked a colleague for assistance. The colleague who approached us, whose name was Monse, interacted with us in a very abrupt and dismissive manner. She requested my Heartist number, which I provided, and then asked for my ID. I explained that I had left my ID in the room as I had not expected to need it for breakfast. During previous stays, including when I stayed at this property in October with my family and also last week at Novotel Perth, I had not been asked to present my ID when using my Heartist benefit at the breakfast, which is why I had not brought it with me. I completely understand that procedures may vary between properties and that showing ID may be required. I have absolutely no issue complying with such procedures. However, my Heartist card and ID had already been requested and verified at check-in, so I assumed that information would already be reflected in the reservation. When I tried to explain this, I offered alternatives so that I would not need to return to my room. I asked if I could show a photo of my ID on my phone, which she eventually accepted. After looking at it, she stated that the name did not match my reservation and refused to apply the discount. I attempted to clarify that she was reading my name incorrectly, at which point she began speaking to me in Spanish and told me that I was being rude, when in reality I was simply trying to explain the situation. What was most disappointing was not the policy itself, but the way the situation was handled. There was no attempt to offer solutions, no empathy toward the guest, and the tone throughout the interaction felt confrontational and dismissive. As a Heartist myself, I truly believe in the service culture and values that Accor promotes. For this reason, the interaction was particularly surprising and disappointing. This is not the kind of treatment that an employee of the company expects when staying within the brand and trying to use the benefits provided through the Heartist program. Unfortunately, the attitude displayed during this interaction made me feel as though my Heartist benefit was being questioned or invalidated, which was quite uncomfortable. It was honestly shocking to feel almost as though I was being accused of dishonesty simply for attempting to use my employee discount for breakfast. I am sharing this feedback because I believe strongly in the values of our company and in maintaining the high service standards that guests, and colleagues, expect when staying at an Accor property. I hope this can be addressed internally so that future guests and Heartists do not have a similar experience and treatment.

Customer review rating 3.5/5

Wayne W. Families - Confirmed reviews ALL

The Hotel is not too bad but bathroom is very dated, swimming pool is a mess and its not on darling harbour, but a block away.

Greetings Wayne, Thank you for your feedback regarding your recent stay. We appreciate your comments about the bathroom and pool facilities, which are important to us. We look forward to welcoming you back to the Novotel Sydney Darling Harbour and if there's anything we can do to make it special please let us know! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Customer review rating 3.5/5

Darryn G. Solo - Confirmed reviews ALL

Comfortable room and clean. Booked a room with a view but didn't receive. Then on looking there really isn't a view as there is a new high rise building being built directly in front so don't book a room with a view for extra $$ as you will not get a view. Location was a distance away from everything but the trains are easy to use and there is a stop out the front of the Novotel. Supermarkets are close by so you can fill your mini fridge with drinks and snacks. Room service was quick and tasteful. Very expensive for the what the room entailed it is a very basic room nothing fancy but clean. The shower was awful with the shower head looking to be very old. The towels smelt like they had been washed with food? Maybe tea towels or cloths from the kitchen.

Greetings Darryn, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room comfortable and clean, and that you appreciated the quick service of our room service team! However, I regret to learn that your experience did not fully meet your expectations. Your comments regarding the view and the ongoing construction have been noted. Additionally, I am sorry to hear about the issues you faced with the shower and the towels. Cleanliness and maintenance are top priorities for us, and your observations will be shared with our housekeeping team for further evaluation. I shall be passing back your comments regarding your loyalty not being considered during your stay as we strive to provide members with value when staying at the Novotel. Thank you again for your review and if there's anything we can do to provide a superior stay please let us know! Warm Regards, Andrew Austen Guest Experience Manager Novotel Sydney on Darling Harbour

Other web-users rate our hotel

  • 3,597 reviews 9.2/10 Location
  • 5,279 reviews 6.4/10 Room
  • 4,876 reviews 8.3/10 Service
  • 100 reviews 4.2/10 WiFi
  • 1,816 reviews 5.9/10 Cleanliness
  • 1,614 reviews 7.7/10 Food
  • 1,539 reviews 8.2/10 Breakfast
  • 273 reviews 2/10 Pool

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