Novotel Clermont Ferrand 4 stars

Customer review rating (ALL Rating) 4.7/5 2,133 reviews

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Novotel Clermont Ferrand - Image 1
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32-34 rue Georges Besse, Le Brezet, 63100 CLERMONT FERRAND, France

Description

Hotel extras

  • Our restaurant offers daily homemade specials prepared with fresh, seasonal ingredients.

  • Play areas and a range of activities for children

  • 8 meeting rooms renovated in 2019, with video conferencing, ClickShare, and fiber-optic WIFI.

  • Pool, solarium, jacuzzis, hammam and fitness center. Petanque + Ping-Pong.

  • Hotel rooms fully renovated in 2021, featuring fiber-optic WIFI and Chromecast on the TV.

Our accommodation(s)

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Room 1

Hotel location

Novotel Clermont Ferrand

32-34 rue Georges Besse, Le Brezet
63100 CLERMONT FERRAND
France

GPS:45.786567, 3.14186

Telephone
Fax +33 4 73 41 14 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ERNEST

The Novotel Brézet restaurant captivates with its menu by a chef who is creative, passionate and dedicated to using high-quality, local and seasonal ingredients.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,133 reviews

Customer review rating 4.0/5

Christopher W. Families - Confirmed reviews ALL

Monsieur W., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Clermont Ferrand. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Simon Assistant chef de réception

Customer review rating 4.0/5

Olga W. Families - Confirmed reviews ALL

Chère Madame W., Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié le calme de l’hôtel, ainsi que la piscine et le parking à votre disposition. Nous sommes également heureux que la proximité des restaurants et l’aire de jeux pour enfants aient contribué à rendre votre séjour agréable. Au plaisir de vous accueillir à nouveau pour une prochaine pause reposante ! Bien chaleureusement, Mélodie SCHMITT Cheffe de Réception

Customer review rating 3.0/5

Pieter P. Families - Confirmed reviews ALL

Dear Mr P., Thank you for taking the time to share your feedback. We are sorry to hear that your dining experience did not meet your expectations. We take comments regarding the quality and presentation of our dishes seriously, and your remarks about the children’s burger and the Caesar salad will be shared with our kitchen team for review. That said, while we fully respect constructive criticism and understand that you may have been disappointed, we would kindly point out that some of the language used in your review is unnecessarily harsh and disrespectful towards our team. We believe that feedback can be expressed firmly while still remaining courteous towards the people working hard to serve our guests. We are pleased, however, that you found our team friendly, and we hope that you will give us another opportunity to provide you with a dining experience more in line with your expectations. Best Regards, Mélodie SCHMITT Front Office Manager

Customer review rating 5.0/5

Elizabeth R. Couples - Confirmed reviews ALL

Dear Ms R., Thank you very much for your wonderful feedback! We are delighted to hear that you had a comfortable stay with us and, above all, that you were pleasantly surprised by the quality and service in our restaurant. Your comparison with some of the best restaurants you have experienced in France is an incredible compliment to our restaurant team. We will be sure to share your kind words with them, as this kind of feedback is a great source of motivation. We hope to have the pleasure of welcoming you again, perhaps for a longer stay next time, and to delight you once again with our hospitality and cuisine. Warm regards, Mélodie SCHMITT Front Office Manager

Customer review rating 3.5/5

Alex T. Families - Confirmed reviews ALL

Dear Mr T., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and facilities of the hotel, as well as our swimming pool after a long journey. It is also great to know that you enjoyed our outdoor areas, the choice of wines and drinks, and the breakfast selection. We are pleased that you found your room well equipped and our team helpful. We are, however, sorry to hear that the sofa bed was particularly creaky and caused some discomfort. We will certainly share your comment with our maintenance team so that this can be checked. Thank you again for your kind review and for highlighting both the positive aspects of your stay and the area where we can improve. We hope to have the pleasure of welcoming you and your family again on your next journey. Kind regards, Mélodie SCHMITT Front Office Manager

Other web-users rate our hotel

  • 396 reviews 9.1/10 Location
  • 716 reviews 7.8/10 Room
  • 988 reviews 9/10 Service
  • 6 reviews 8.5/10 WiFi
  • 530 reviews 7.2/10 Food
  • 324 reviews 8.4/10 Breakfast
  • 249 reviews 7.9/10 Cleanliness
  • 246 reviews 8.6/10 Amenities

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