Novotel Clermont Ferrand

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Novotel Clermont Ferrand 4 stars

Customer review rating (ALL Rating) 4.4/5 2,247 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Restaurant with fresh seasonal products; homemade dishes on menu board.

  • Play area and numerous activities for children

  • 8 meeting rooms renovated in 2019, video conference, ClickShare, fiber WiFi

  • Pool, solarium, Jacuzzis, hammam and fitness center. Petanque/Ping-Pong.

  • Hotel rooms renovated in 2021 with fiber WiFi and Chromecast with TV.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Clermont Ferrand

32-34 rue Georges Besse, Le Brezet
63100 CLERMONT FERRAND
France

Telephone +33 4 73 41 14 14

Fax +33 4 73 41 14 00

Contact email

  • By plane

    AULNAT At 1km / 0 miles - Shuttle paying

  • By helicopter

    CLERMONT-FERRAND AUVERGNE AULNAT At 1km / 0 miles

  • By helicopter

    ISSOIRE AVIATION At 30km / 18 miles

  • By car

    LE BREZET-AULMAT N°16 At 0km / 0 miles

  • By train

    GARE DE CLERMONT FERRAND At 4km / 2 miles

GPS:45.786567, 3.14186

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE RESTAURANT NOVOTEL CAFE

Chef provides cuisine with fresh, seasonal and local products. Wine, beer and cheese from Auvergne. Restaurant opens onto the terrace and pool. Summer terrace service. Daily homemade dishes, set menus

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The hotel's 133 rooms are fully furnished, allowing families and businesspeople to enjoy the best welcome: WIFI (free), minibar, courtesy tray with tea/coffee, safe, flat screen TV, air conditioning, etc.

Our guest reviews

Our guest reviews for
Novotel Clermont Ferrand

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,247 reviews

TripAdvisor Rating  4.0/5  1,594 reviews

Certificate of excellence 2022

Excellent location. Very comfortable.

Customer review rating 4.0/5

Rodney C. Couples - Confirmed reviews ALL

Despite the extensive refurbishment underway and unavailable lobby and terrace areas, for which we were told in advance, our stay was very good. Staff worked well under difficult conditions and we're friendly and helpful. Our room was excellent and dining facilities good. Food also very good. Full marks and thanks to the staff.

Exceptional Hotel Manager

Customer review rating 5.0/5

Paris Couples - Confirmed reviews ALL

The Hotel Manager was welcoming and immediately resolved the few teething issues we had on arrival, during the reception renovation. After a long journey, we appreciated his professionalism in ensuring a comfortable stay for us. The new rooms with luxury bathrooms are fabulous ! Ultra comfy bed with crisp linen. The meal that evening was delicious and good value. The staff went out of their way to accommodate requests. I was particularly impressed with the Sommelier. The local wines were very good. Overall a luxurious stay. The Hotel Manager’s work ethic is evident throughout the hotel. The level of service is exceptional. Thank you !

Dear LAURENT C., We very much appreciate your comments regarding your stay at the Novotel Clermont-Ferrand. It is always a pleasure to receive positive feedback. I will share your comments with our receptionist. I am sure that this feedback will serve as an encouragement to our young receptionnist as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Très Cordialement, Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

Hotel In Renovation. Stinky air. Ugly restaurant

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

As above - plastic and cheaply served and decorated restaurant - hotel was being renovated and I only was notified after I paid - air was stuffy with work dust even on Saturday - well located - hope everything gets better after the renovation including food and restaurant experience - ok room - very nice personnel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

people at the desk unfriendly and unprofesional.

Everything good except no wi-fi!

Customer review rating 4.0/5

Kris Couples - Confirmed reviews ALL

Convenient location off highway with free parking. Hotel is being renovated and our room looked almost brand new. Nice decor. Buffet breakfast was great. Only issue was no wi-fi available and no one notified us. We did receive an email a day or two before letting us know about the renovations and that some areas were closed, but nothing about there being no wi-if. When we checked in we were not told anything either. Only after settling in our room and trying to figure it out did we have to call reception to then be told, it is not available. No aplology no nothing. That was not good service at all.

Good stay globally

Customer review rating 4.0/5

Julien Business - Confirmed reviews ALL

The room is nice and confortable. The hotel is a bit messy with the work undergoing at the ground level. The food is good at the restaurant but could be varying more from day to day.

Dear JULIEN S., Thank you for your comments regarding your stay at the Novotel Clermont-Ferrand. Indeed our hotel is currently undergoing renovation of the hall, the bar and the restaurant but we will be happy to show you our beautiful hotel at the end of the work. We take note of your remark concerning the towels, we will not hesitate to inform our housekeeper. Best regards Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

Customer review rating 4.0/5

Van D. Business - Confirmed reviews ALL

Corteous our regular rooms in repair nuisance

Hotel in course of renovation

Customer review rating 3.5/5

Ken S. Solo - Confirmed reviews ALL

Renovation is an inconvenience and limits facilities whilst it is taking place. The end result might be desirable, but I don't understand why they didn't get these works done during the period that they were forced to close in 2020 due to the pandemic The restaurant, bar and breakfast area has been moved into one of the conference rooms. The restaurant is expensive mainly because they do not make available any "open" wines, available in pichers of 250cl or 500cl. You either have to buy a 750cl bottle or order the wine by the glass, inwhich case you pay a disproportionate price. The food selection was also rather limited. It's probably better and cheaper to use an outside restaurant. However, I will say that the service was good and the staff were attentive. The rooms have been refurbished and the new style is very nice. Bathrooms and showers have been upgraded. This hotel will be much better when they have finished the refurbishment, including the reception area, lounge, bar and restaurant. If the restaurant has outside tables in summer, it should be very pleasant. They also no longer have any engish TV news channels. They do however have a facility called Chromcast, which allows you to use Google Chrome on your smartphone and project the picture onto the hotel TV. However, this assumes that the service you want to watch is free or that you have a subscrption. I decided that setting it up could be time consuming. It also requires that you type the web address on your smartphone, unless you have the icons or app already loaded.

Good Hotel but too much construction work

Customer review rating 3.5/5

Paul H. Couples - Confirmed reviews ALL

Construction was a pain

correct

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

RAS

Monsieur L., Nous sommes ravis que votre séjour dans notre Novotel de Clermont-Ferrand ait répondu à toutes vos attentes. Bien cordialement Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

Fabulous staff

Customer review rating 5.0/5

Steve M. Couples - Confirmed reviews ALL

I have to say the staff are excellent both receptionist and waitresses were excellent ,it’s a very good hotel close to the motorway,it’s currently under renovation however don’t worry it’s fine

Dear STEVE M., We very much appreciate your comments regarding your stay at the Novotel Clermont-Ferrand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

Same, very good experience

Customer review rating 4.5/5

Dragos D. Business - Confirmed reviews ALL

Nothing to add since my last review that was very good. Friendly stuff, good food, comfortable rooms. Thank you!

nice stay

Customer review rating 4.0/5

Piet M. Business - Confirmed reviews ALL

stop for business

Dear PIET M., We very much appreciate your comments regarding your stay at the Novotel Clermont-Ferrand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Très Cordialement, Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

Everything well organized and cleab

Customer review rating 4.5/5

Massimo Families - Confirmed reviews ALL

Everything ok: fast check-in and check-out, clean room, friendly and professional team. COVID rules clear and always respected. Congratulations

Dear MASSIMO C., We very much appreciate your comments regarding your stay at the Novotel Clermont-Ferrand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Très Cordialement, Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

Modern hotel, clean, well maintained. Very polite, attentive staff.

Customer review rating 4.0/5

Michael Business - Confirmed reviews ALL

I enjoyed the stay. The desk reserved a taxi for me at 7:00 am, and the receptionist at the restaurant was also very helpful.

Dear MICHAEL M., We very much appreciate your comments regarding your stay at the Novotel Clermont-Ferrand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Très Cordialement, Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

great hotel

TripAdvisor rating 5.0/5

yachtpaintinspector Business - TripAdvisor review

Everything about my stay here was great. I would say the bar is slightly overpriced but that's all. Food was fine in the restaurant, staff were very friendly and the quality of the room I thought was great, good beds and quiet

Dear Customer, We are happy to read that your entire stay in our Clermont-Ferrand Novotel met your expectations from the reception, then at the bar, through the restaurant during your dinner and finally the comfort and design of your room. Regards

Novotel Clermont-Ferrand

TripAdvisor rating 4.0/5

marinecarlier Families - TripAdvisor review

The hotel is very nice and quiet. The bedroom was very comfortable. The dinner at the restaurant was really not good ! The breakfast is verry good but you have to make an effort for the dinner in the evening. It is so sad...

A perfect Oasis at the Meridien !

TripAdvisor rating 4.0/5

Curious631704 Families - TripAdvisor review

On our way to the south of France we chose after a good Novotel experience in Paris, this hotel. It is situated allmost directly at the highway but when you're there, you only notice the beautiful garden and the swimming pool. A perfect hideaway, the kids and us loved it. ++ friendly staf, good breakfast and enough (secured) parking space, also for our folding trailer. - alltough diner/wine was good, menu card could go more 'local' French.

Beste Curious, Bedankt voor je reactie achtergelaten op TripAdvisor. Uw tevredenheid is onze prioriteit. Ik zal niet aarzelen om het met mijn team te delen. Heel hartelijk

Very nice as usual....

TripAdvisor rating 4.0/5

Hansgerd M Couples - TripAdvisor review

We stop and stay at the Novotel 3 to 4 times a year when travelling from the Paris region to the South of France and vice versa. Always nicely received, rooms and beds are good, breakfast is always with a variety of choices, the outside sitting area with the park invites for a nice rest, my wife enjoys the swimming pool, we can only recommend this hotel.

Dear guest, It is with great pleasure that I read your comment that you left on Trip Advisor following your stay at the Novotel Clermont-Ferrand. The quality of our services is our priority. Your satisfaction is our reward. I will not hesitate to share it with my team because it is a real source of motivation for them. Thank you again for your loyalty and see you soon!

Novotel C F

TripAdvisor rating 5.0/5

peter l Couples - TripAdvisor review

Nice hotel good service great food stopped one night on way to ardeche very handy for motorway secure parking and efficient booking in by polite receptionist who was a fluent English speaker nice bar area and outside seating area

Dear Peter, Thank you for taking the time to write your 5 star comment! We attach great importance to the welcome and quality of our services. I would not hesitate to be part of my team. You will always be welcome at Novotel Clermont Ferrand. See you soon. Very warmly,

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