ibis Provins 3 stars

Customer review rating (ALL Rating) 4.0/5 174 reviews

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77, Avenue du Général de Gaulle, 77160 PROVINS, France

Description

Hotel extras

  • Free enclosed car park

  • Breakfast available from 4am on request

  • Medieval city 10 minutes away on foot

  • 37.3 miles (60 km) from Marne-la-Vallée and Troyes

  • Bar with terrace

Our accommodation(s)

Hotel location

ibis Provins

77, Avenue du Général de Gaulle
77160 PROVINS
France

GPS:48.557488, 3.281769

Telephone
Fax +33 1 60 67 86 67

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE RESTAURANT

RESTAURANT OPEN MONDAY TO WEDNESDAY FROM 7PM. TO 8:30PM. Possibility to order a meal tray: inquire by calling the hotel reception

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  174 reviews

TripAdvisor Rating  3.5/5  554 reviews

A horror house - I can't call it anything else

TripAdvisor rating 1.0/5

theRealWaver TripAdvisor review

Nous sommes clients d'Accor depuis très longtemps. Ces dernières années, la qualité des hôtels ibis moins chers a parfois sensiblement baissé. Ce qui s'est passé ici à Provins ne nous est jamais arrivé, à nous, les détenteurs de la carte Gold d'Accor (All). Tard dans la soirée, notre réservation n'a pas été acceptée et on nous a proposé une chambre sale où, apparemment, quelqu'un ne s'était levé du lit que récemment. Ensuite, on nous a refusé la confirmation écrite et nous avons été de facto expulsés de la maison. Tout cela s'est passé il y a quatre semaines, et malgré la plainte avec les photos, nous n'avons même pas eu de réponse de la part de la direction de ce trou à rats, et encore moins de remboursement ! We have been Accor customers for a very long time. In recent years, the quality of some of the cheaper ibis hotels has deteriorated noticeably. Something like here in Provins has never happened to us, the holders of the Accor Gold Card (All). Late in the evening, our reservation was not accepted and we were offered a dirty room where someone had obviously only recently gotten out of bed. We were then refused written confirmation and de-facto kicked out of the hotel. The whole thing happened four weeks ago, and despite complaining with the photos, we haven't even heard back from the management of this awful place, let alone a refund! And this is the full story: When we arrived at the ibis in Provins shortly before 22:00 on 2 August, the first thing that surprised us was how lonely the hotel looked. There were only four or five cars in the car park and all the room windows were dark. The woman at reception searched for minutes in the computer, looked at the printout of the room reservation I had brought with me and said that she couldn't find a booking in the system. She then wanted me to forward the email confirmation to the hotel, which I did. Later, a man came along and briefly discussed something with the woman. Finally, the woman gave me a key card to a room on the upper floor. The room was obviously used and not cleaned. The bed looked as if someone had recently got out of bed. There was a cleaning cloth and another textile next to the bed and a used towel on the chair. There was another used bath towels in the bathroom. It goes without saying that we could not stay in a room like this. So we went back to reception. The woman said that the hotel was fully booked (which was impossible from our point of view) and that this dirty room was the only one available. And that we didn't have a room reservation at this hotel anyway. Then the grumpy woman left and only the man stayed, who by the way didn't look like he worked here at all. First I went upstairs and took the photos of the dirty room. Then I repeatedly asked the man if he had any alternatives, but he only replied "no". As an overnight stay in a bed that had just been used by someone else was out of the question, I asked him to at least give me a written confirmation that the hotel could not find my room reservation. The man then wrote "No reservation by " on a piece of paper in French and stamped it with the hotel's stamp. As the man was not recognisable as an ibis employee, I asked him to also write his name and the date. At this point at the latest, he became visibly nervous and refused. No, he won't write the name, the stamp is enough, he said. I said: fine, if you don't give me your name, I'll take a photo of you as proof. Now the man became really unpleasant and asked me loudly to delete the photo. I said: fine, but identify yourself and sign the paper. Then the anonymous man grabbed the paper, tore it up and threw it away. After such an experience, I had no choice but to leave the hotel. From the car I called accor customer service and ibis Melun was recommended to us, where we finally stayed four nights. After returning, I submitted a written complaint with photos. This was forwarded to the hotel management. No response for three weeks!

ENJOYABLE STAY

Customer review rating 5.0/5

Francois Families - Confirmed reviews ALL

FANTASTIC

Peaceful, lovely staff, sunny outdoor seating

Customer review rating 4.5/5

Martine V. Couples - Confirmed reviews ALL

Stayed for 2 nights for a wedding at the start of July. As others have mentioned it has an older feel than other Ibis, but everything was fine. We asked for 2 rooms, one for a person with limited mobility and we got the first room by reception and one a bit further down. Being close to reception and lounge I was worried about the noise so we gave them the room further away (away from carpark and lobby too), apart from people talking at reception or outside our room (short conversations and not at late hours) we didn't hear anything and slept very well, the beds are very comfortable, I was fine with the pillow but my partner would've preferred another one (no extra pillows or blanket in the wardrobe) but he slept just fine. Room was smaller than in an Ibis Style but size was big enough. Wardrobe was the right size for 2 of us for 2 days and we had no problem hanging our wedding outfits (there was no iron in the room and not sure if any available at reception we didn't ask as we didn't need one). The room was warm. Shower was roomy, bodywash/shampoo and handwash were provided (no complimentary toiletries packet). Breakfast served from 6 to 10am, selection of breads, ham, charcuterie, cheese, mini pastries, Madeleines!!!, fruits, yogurts, jams and cereals. 2 coffee machines (the one at the back of the room makes cafe mocha). Staff were very friendly, helpful and polite. One lad spoke English a bit and another not so much but he tried when my partner needed help ( they had a bit of a laugh), the lady at the breakfast was very kind and even waited for a couple who was a bit late at breakfast and she made sure they had food served. Provins medieval town is about 10 min walk away, go out of the hotel, cross over the road, go towards the carpark and keep walking you will pass public toilet and tourist information, the town is behind that. We left our car at the hotel the time for a short visit, it was no problem. If we ever are in the area again, we will stay at the hotel again, clean, big enough room for two, peaceful, quiet, sunny outdoor seating, lovely staff. They might need new English brochures at reception as they were dated 2019 but was fine using it for the town map.

not good.

Customer review rating 1.5/5

Etienne Business - Confirmed reviews ALL

Room 4 is separated with a room by a door. Very noisy. The user was on the phone late in the evening, I couldn't sleep. Not acceptable for more than 100 e per night. This can be accepted in bad hotels for 60 e per night max. Not a good standard. This is insane. I am furious.

Monsieur T., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Provins. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses : Cordialement

Ok for the location and the price

Customer review rating 3.5/5

Dragos D. Business - Confirmed reviews ALL

The toilet brush was missing, the shower was leaking and the welcome drink was not offered, i had to ask for it. Other than that, quiet place, warm room (cold outside) clean and good breakfast. The ladie(s) at the front desk could practice some more smiling.

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Other web-users rate our hotel

  • 82 reviews 8.7/10 Location
  • 211 reviews 4.4/10 Room
  • 142 reviews 7.1/10 Service
  • 7 reviews 9.4/10 WiFi
  • 101 reviews 8/10 Breakfast
  • 72 reviews 4/10 Cleanliness
  • 46 reviews 2.9/10 Food
  • 43 reviews 1.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.