ibis Ulm City 2 stars

Customer review rating (ALL Rating) 4.1/5 845 reviews

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ibis Ulm City - Image 1
ibis Ulm City - Image 2
ibis Ulm City - Image 3
ibis Ulm City - Image 4
Neutorstrasse 12, 89073 ULM, Germany

Description

Hotel extras

  • 24/7 free Wi-Fi

  • 600 m from Ulm station. Tram stop Theater is reachable in 2 min. on foot.

  • Parking garage with a 1.90 meter height limit for E14.00 per night

  • Non-smoking hotel

  • Green Key certified

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 2 single beds

Photo out of - Standard Room with 2 single beds

Our room with two single beds has everything you need for a comfortable stay. The modern, functionally furnished room offers two comfortable single beds with high-quality mattresses to ensure a restful sleep.

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Hotel location

ibis Ulm City

Neutorstrasse 12
89073 ULM
Germany

GPS:48.401819, 9.987249

Telephone
Fax +49 731 9647123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 85 rooms
  • 85 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • On site
  • Indoor parking
  • Private
  • 35 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.9 m / 1.9 ft

  • Parking pricing: 14.00 € 14 EUR Per day

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking

Accessibility

  • Elevators

BAR

Non contractual photo

Other informations

Services

  • Bar for hotel customers only

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  845 reviews

Customer review rating 3.5/5

Nicholas T. Friends - Confirmed reviews ALL

Dear Nicholas T., Thank you for your feedback regarding your stay. We are pleased to hear that you found our location convenient. We continuously strive to enhance the comfort of our rooms and appreciate your input on this matter. Sinan Kapamaz Interim General Manager

Customer review rating 3.0/5

Thorsten S. Business - Confirmed reviews ALL

Dear Thorsten S., Thank you for sharing your feedback. We appreciate your comments regarding the need for renovations and staff experience. Your insights are valuable, and we will take them into consideration as we continuously strive to improve our services and facilities. Sinan Kapamaz Interim General Manager

Customer review rating 2.5/5

Ruud V. V. Families - Confirmed reviews ALL

Dear Ruud v. V., Thank you for taking the time to share your experience regarding your recent stay. We appreciate your positive comments about our friendly staff and the quality of our breakfast offerings. However, I am disheartened to learn that the condition of your room did not meet your expectations. We acknowledge that certain areas of our hotel may appear dated, and your feedback regarding the door difficulty and the unpleasant odor in the bathroom is duly noted. Our housekeeping team is typically vigilant in maintaining cleanliness, so I regret that we fell short during your visit. We value your input as it helps us to enhance the experience for our guests. Your observations will be shared with the appropriate departments for consideration. We hope to have the opportunity to welcome you back in the future for a more pleasant experience. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Ronelle A. Business - Confirmed reviews ALL

Dear Ronelle A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and clean. However, we appreciate your comments about the water leakage issue, and we will take this into consideration as we continuously strive to improve our services. Sinan Kapamaz Interim General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Dear Nicholas T., Thank you for your feedback regarding your stay. We are pleased to hear that you found our location convenient. We continuously strive to enhance the comfort of our rooms and appreciate your input on this matter. Sinan Kapamaz Interim General Manager

Customer review rating 3.0/5

Thorsten S. Business - Confirmed reviews ALL

Wasn’t what I am used to when I stay at ibis needs renovation and different, more experienced staff

Dear Thorsten S., Thank you for sharing your feedback. We appreciate your comments regarding the need for renovations and staff experience. Your insights are valuable, and we will take them into consideration as we continuously strive to improve our services and facilities. Sinan Kapamaz Interim General Manager

Customer review rating 2.5/5

Ruud V. V. Families - Confirmed reviews ALL

We booked this hotel as a stopover on our return journey. The lobby looks fine, and the staff are friendly enough. The room and hallways look very dated. Our room door was hard to open; you had to give it a good push before it would budge. The room had a chemical smell. It was very small, and the bed was positioned almost right up against the wall. The bathroom was very small. There was a foul odor coming from the shower, though the water did get nice and hot. The breakfast, however, is excellent. There is a variety of yogurts, bread rolls, cold cuts, and fruit, and you can make your own waffles.

Dear Ruud v. V., Thank you for taking the time to share your experience regarding your recent stay. We appreciate your positive comments about our friendly staff and the quality of our breakfast offerings. However, I am disheartened to learn that the condition of your room did not meet your expectations. We acknowledge that certain areas of our hotel may appear dated, and your feedback regarding the door difficulty and the unpleasant odor in the bathroom is duly noted. Our housekeeping team is typically vigilant in maintaining cleanliness, so I regret that we fell short during your visit. We value your input as it helps us to enhance the experience for our guests. Your observations will be shared with the appropriate departments for consideration. We hope to have the opportunity to welcome you back in the future for a more pleasant experience. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Ronelle A. Business - Confirmed reviews ALL

Room was clean with a functioning aircon. Also, every day a new set of towels were provided - perhaps to compensate for the water leakage coming out of shower cabin during use, therefore towels were used to dry the floor.

Dear Ronelle A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and clean. However, we appreciate your comments about the water leakage issue, and we will take this into consideration as we continuously strive to improve our services. Sinan Kapamaz Interim General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Rooms were clean, breakfast was good. Air conditioning in one room didn't seem to work as well as the other.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Very small room, old fashioned but clean. Can hear people talk in the rooms around. Bathroom door was destroyed and hat no handle and lock, but hole instead, couldn't be closed. No intent by reception to do anything about it. No toilet paper in room, had to be collected from reception. Small bathroom, shower door doesn't close, so all floor flooded. Overall very basic and hostel from 80s like experience, not worthy of the pretty Ulm. Would definitely not recommend, will destroy the otherwise beautiful impression of the city.

Customer review rating 1.5/5

Alexander S. F. Business - Confirmed reviews ALL

Long wait time during check in and check out, despite having all information added in the app. Required to state address (both private and business) during check in every single time. Also had to send reminder to receive invoice every time. Frustrating!

Dear Alexander S. F., Thank you for your feedback regarding your recent experience at ibis Ulm City. I sincerely apologize for the inconvenience you encountered during check-in and check-out. We appreciate your comments on our procedures and will take them into consideration as we strive to improve our service. Sinan Kapamaz Interim General Manager

Customer review rating 3.5/5

Stine N. H. Business - Confirmed reviews ALL

A good double room for me and my friend. The bathroom was a bit outdated (not as modern as the rest of the room or hotel) but otherwise good. We would have liked a mini fridge in our room to keep our bottles chill. Our booking included breakfast which was very nice and simple, we enjoyed it. On our last day we received a packed breakfast because of our early check out, and that was also good and generous. The hotel location is very good, almost completely in the city center, and very close to Ulm Hauptbahnhof, the trams and buses. The staff was overall welcoming and helpful.

Dear Stine N. H., Thank you for taking the time to share your experience at ibis Ulm City. We are pleased to hear that you found our location convenient and enjoyed both your accommodations and breakfast offerings. It is always encouraging to know that our staff made a positive impression during your stay. We appreciate your feedback regarding the bathroom facilities and the absence of a mini fridge in your room. While we strive to maintain a modern atmosphere throughout our hotel, we acknowledge that certain areas may require updates. Your comments will be taken into consideration as we continue to enhance our services. We are glad you enjoyed the packed breakfast on your last day and that it met your needs. Thank you once again for your valuable insights, and we hope to welcome you back in the future for an even better experience. Sinan Kapamaz Interim General Manager

Customer review rating 2.0/5

Ana W. Families - Confirmed reviews ALL

I stayed in Ibis Ulm City for 3 weeks. The room was satisfactory, but I was disappointed by the overall experience. The average rate I paid was almost €100 per night, which is quite expensive for an Ibis hotel. I later found that the price was significantly lower when booking through ALL Accor. Considering the length of my stay, I expected the hotel to offer a more competitive rate or at least consider a price adjustment, but they did not. Communication was also difficult because most of the staff did not speak English. One staff member treated me in an accusatory manner, which made me feel very uncomfortable. I was told this was because of a previous experience, but I don't think that justified the way I was treated. I asked several times to speak with the manager, but my requests were not accommodated. I also submitted a written complaint and requested a price adjustment due to my three-week stay, but I never received any response. Unfortunately, the lack of customer service and communication overshadowed what was otherwise a satisfactory room. I would not choose to stay here again.

Customer review rating 4.0/5

Gur Y. Business - Confirmed reviews ALL

Standard Ibis property. Met expectations. Except front desk staff not friendly at all. Checking in & out felt like a bother, like an interruption to apparently more important matters.

Dear Gur Y., Thank you for your feedback regarding your recent stay. It is our aim to provide all guests with a warm and welcoming atmosphere. Your comments about the front desk staff will be reviewed as we constantly strive to improve our service. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Cristina B. Business - Confirmed reviews ALL

The hotel is well located, 5 minutes away from the train station, but in a quiet area, and maxim 10 min away of the center of the city. Very good and reach breakfast with good coffee (for me it's very important), clean rooms and nice staff

Dear Cristina B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our convenient location, comfortable accommodations, and breakfast offerings. It is always rewarding to know that our staff contributed to your pleasant experience. Sinan Kapamaz Interim General Manager

Customer review rating 3.0/5

Thomas R. Families - Confirmed reviews ALL

Staff was very friendly. Unfortunately the room was not clean. Stains on the duvet, and on bedsheets. Instead of a handtowel, a floor towel was used. Bathtowels were fine. Mirror on the bathroom door was broken, desk was full of stains. A real pity, we stayed here a few years back, and everything was fine. But this time, just disappointing.

Dear Mr. R., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and our staff friendly. However, I regret that the cleanliness of your room did not meet your expectations, and I appreciate your comments regarding the state of the linens and the bathroom amenities. Your observations will be taken into account as we strive to enhance our guest experience. We value your loyalty and hope to have the opportunity to welcome you back for an improved stay in the future. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Claus-eckhard K. Business - Confirmed reviews ALL

Very friendly and efficient reception staff, room spotless.

Dear Claus-Eckhard K., Thank you for your kind words regarding our friendly reception staff and the cleanliness of your room. We are pleased to hear that you had a satisfying experience at our hotel. Best regards, Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Anton A. Business - Confirmed reviews ALL

The hotel is located quite centrally. The décor of the room was a litte dated, although the room was extremely clean. The air conditioning performed flawlessly in a +34C heatwave. The breakfast was good.

Dear Anton A., Thank you for your positive feedback regarding your recent stay at our hotel. We are pleased to hear that you enjoyed the cleanliness of your room and the quality of our breakfast. Your comments on the decor are appreciated, as we constantly strive to enhance our guests' experience. Sinan Kapamaz Interim General Manager

Customer review rating 2.0/5

Ville S. Families - Confirmed reviews ALL

It's a centrally located hotel, but the traffic is quite loud in the rooms. The hotel has seen better days, like the vegetables at the breakfast as well. My room had a faulty window that increased the traffic noise coming in, but luckily I was able to fix it myself.

Dear Ville S., Thank you for your feedback regarding your recent stay. We appreciate your comments about the central location of our hotel. However, we regret that the noise from traffic and the condition of the breakfast offerings did not meet your expectations. We are continuously striving to improve our facilities and services, and your feedback is invaluable in this process. Sincerely, Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Stephen B. Couples - Confirmed reviews ALL

We were pleasantly surprised by the hotel. The staff on reception met us with a smile and were friendly and helpful. Our room was clean and the bed was very comfortable, infact we nearly overslept the next day ! The online check-in saved us time when we arrived at the hotel and is a plus point. The hotel is perfectly located for all the sights and despite being on a main road was very quiet. We will definitely be booking again very soon.

Sehr geehrter Herr B., ich danke Ihnen herzlich für Ihre positive Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns sehr zu hören, dass Sie von unserem freundlichen Personal begrüßt wurden und dass Ihr Zimmer sauber und ruhig gelegen war. Ihre Anerkennung für den bequemen Schlaf und den reibungslosen Online-Check-in wissen wir sehr zu schätzen. Es ist schön zu erfahren, dass die Lage unseres Hotels Ihren Erwartungen entsprochen hat und Sie die Sehenswürdigkeiten in der Umgebung genießen konnten. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Chris J. Couples - Confirmed reviews ALL

Top hotel

Geachte heer J., Hartelijk dank voor uw positieve beoordeling. Wij waarderen het zeer dat u al jaren bij ons verblijft en dat u ons hotel als top beschouwt. Wij kijken ernaar uit u in de toekomst weer te verwelkomen. Sinan Kapamaz Interim General Manager

Customer review rating 5.0/5

Andrea V. Couples - Confirmed reviews ALL

Short stay to break a journey. Very friendly staff, super helpful. We like the bar in the evenings, the hotel is very close to the station and also to the town center.

Dear Andrea V., Thank you for your positive feedback regarding your recent stay at ibis Ulm City. We are delighted to hear that you appreciated our prime location, friendly staff, and evening bar. Your kind words motivate us to continue providing excellent service. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Gareth J. Friends - Confirmed reviews ALL

I staid five nights in the Ibis Ulm City hotel and I thoroughly enjoyed my stay. The hotel was clean and quiet, breakfast was excellent and the location of the hotel was close to the station and the city centre.

Dear Gareth J., Thank you for your positive feedback regarding your recent stay at ibis Ulm City. We are delighted to hear that you enjoyed the cleanliness, breakfast, and convenient location of our hotel. Your kind words motivate us to maintain our high standards. Sinan Kapamaz Interim General Manager

Customer review rating 5.0/5

Bruno B. Business - Confirmed reviews ALL

great staff very efficient, smiling, from reception to cleaning member and breakfast !!! the whole team was great !!!

Dear Bruno B., Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that our team provided you with an efficient and pleasant experience from reception through to breakfast. Your kind words will surely motivate our staff to continue delivering exceptional service. Sinan Kapamaz Interim General Manager

Other web-users rate our hotel

  • 440 reviews 8.9/10 Location
  • 550 reviews 4.6/10 Room
  • 409 reviews 8.8/10 Service
  • 19 reviews 4.4/10 WiFi
  • 272 reviews 8.6/10 Breakfast
  • 269 reviews 3.6/10 Comfort
  • 253 reviews 5.3/10 Cleanliness
  • 143 reviews 2.9/10 Vibe

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