ibis Ulm City 2 stars

Customer review rating (ALL Rating) 4.1/5 865 reviews

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Description

Hotel extras

  • 24/7 free Wi-Fi

  • 600 m from Ulm station. Tram stop Theater is reachable in 2 min. on foot.

  • Parking garage with a 1.90 meter height limit for E14.00 per night

  • Non-smoking hotel

  • Green Key certified

Our accommodation(s)

Hotel location

ibis Ulm City

Neutorstrasse 12
89073 ULM
Germany

GPS:48.401819, 9.987249

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  865 reviews

Customer review rating 5.0/5

Bruno B. Business - Confirmed reviews ALL

great staff very efficient, smiling, from reception to cleaning member and breakfast !!! the whole team was great !!!

Dear Bruno B., Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that our team provided you with an efficient and pleasant experience from reception through to breakfast. Your kind words will surely motivate our staff to continue delivering exceptional service. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Tim R. Couples - Confirmed reviews ALL

Typical Ibis. Basic but decent room and excellent buffet breakfast. Good place for a stopover.

Dear Tim R., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our location, room quality, and especially our buffet breakfast. We look forward to welcoming you back for another stopover in the future. Sinan Kapamaz Interim General Manager

Customer review rating 0.5/5

Catherine H. Business - Confirmed reviews ALL

One of the worst ibis I have stayed at, extremely loud and out dated. The night staff were slow, rude and had no clue about anything ... extremely disappointed

Dear Catherine H., Thank you for sharing your concerns regarding your recent stay. I regret that your experience with our night staff did not meet your expectations, and I appreciate your feedback about the noise and facilities. Your comments will be taken into account as we strive to improve our service. Sinan Kapamaz Interim General Manager

Customer review rating 2.5/5

Ena T. Business - Confirmed reviews ALL

The rooms are okay, but not cleaned. I have seen human hair everywhere, stains on the bed sheets, toilet not cleaned at all, mold in the shower. There is an option to leave the sign on the bed if you want to have your bed sheets changed, and I left the sing on the bed, but my bed sheets were not changed. The cleaning service is not doing much in my opinion. The breakfast was quite okay.

Dear Ena T., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and breakfast offerings. However, it is concerning to learn that the cleanliness of your room did not meet your expectations. We take such matters seriously, as maintaining high hygiene standards is a priority for us. Additionally, I apologize for the oversight regarding your bed sheets. Your comments will be reviewed with our housekeeping team to ensure we are delivering the quality of service our guests deserve. Thank you once again for your valuable input. Sinan Kapamaz Interim General Manager

Customer review rating 4.5/5

Frederic R. Business - Confirmed reviews ALL

very friendly staff, well located, clean and good breakfast

Dear Frederic R., Thank you for your kind words regarding your recent stay at ibis Ulm City. We are delighted to hear that you enjoyed our friendly staff, convenient location, cleanliness, and breakfast offerings. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Sinan Kapamaz Interim General Manager

Other web-users rate our hotel

  • 479 reviews 9/10 Location
  • 576 reviews 4.5/10 Room
  • 443 reviews 8.7/10 Service
  • 20 reviews 5.8/10 WiFi
  • 280 reviews 8.1/10 Breakfast
  • 280 reviews 3.4/10 Comfort
  • 274 reviews 4.6/10 Cleanliness
  • 143 reviews 2.7/10 Vibe

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