Novotel Abidjan Plateau 4 stars

Customer review rating (ALL Rating) 4.1/5 431 reviews

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10 Avenue du General de Gaulle, Plateau, 01 BP 3718, 3718 ABIDJAN, Ivory Coast

Description

Hotel extras

  • Ideally located in the heart of the Plateau business district.

  • Bar and restaurant offering international cuisine, tapas and cocktails.

  • Well-being area with fitness center and outdoor pool

  • Hotel is SAFE HOTELS PREMIUM certified: book with complete peace of mind

  • Near the Palais des Congrès and Abidjan Cathedral

Our accommodation(s)

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Hotel location

Novotel Abidjan Plateau

10 Avenue du General de Gaulle, Plateau, 01 BP 3718
3718 ABIDJAN
Ivory Coast

GPS:5.316425, -4.016372

Telephone
Fax +225 27 20 3 34000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

N'Restaurant

The Côté Lagune restaurant offers a delicious breakfast buffet, as well as a large variety of tasty dishes prepared with top-quality products at lunchtime and dinner.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  431 reviews

Customer review rating 2.0/5

Petr K. Business - Confirmed reviews ALL

This hotel is just OK, nothing more. Everything is very dated and shabby. Cleanliness is passable, but not great. Food is terrible. Staff is not particularly friendly, nor professional. Almost zero English spoken. Wifi is very slow (4-5 MBps) Location in convenient for business.

Dear K., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We take your comments regarding the condition of our facilities, cleanliness, food quality, service and Wi-Fi connection very seriously. We are particularly concerned by your comments about the level of English spoken by our team, as we strive to ensure that all our guests, regardless of their language, receive a professional and welcoming service. Your feedback will be shared with the relevant departments as part of our ongoing improvement efforts. We sincerely hope to have the opportunity to welcome you again and provide you with a much-improved experience. Louise ASSI

Customer review rating 1.5/5

Emokpaire V. B. Business - Confirmed reviews ALL

The Chef frying the eggs was a very rude old man. The waiter forgot I asked for eggs in my day 1. My room was not cleaned even when I called for it to be cleaned. The food options was very basic for a foreign guest.

Dear Guest EMOKPAIRE, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Louise ASSI Front Office Manager en charge de l'Expérience Client

Customer review rating 2.5/5

Shannon G. Business - Confirmed reviews ALL

Good service, but hotel seems old.

Dear SHANNON, Thank you sincerely for taking the time to share your feedback with us. We are delighted to know that you appreciated the service provided by our team. At the same time, we are truly sorry that the overall appearance of the hotel affected your experience. We fully understand your observation and appreciate your honesty. Our property has its own character and history, and we are conscious that certain areas would benefit from refurbishment and renewed attention. We are continuously working on improvements to enhance both the comfort and elegance of our surroundings, while preserving the unique charm and identity of the hotel. Your feedback is extremely valuable to us, and we sincerely appreciate you highlighting both the positive and the areas where we can do better. We very much hope to have the pleasure of welcoming you again and to provide you with an experience that is not only warm and attentive, but also fully in keeping with the standards you expect and deserve. Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

Gilbert Z. Families - Confirmed reviews ALL

The overall experience was fabulous. Will definitely return as soon I return

Dear Gilbert , We very much appreciate your comments regarding your stay at the Novotel Abidjan Plateau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joachim Agnamey Guest Relation Agent

Customer review rating 5.0/5

Jean A. Solo - Confirmed reviews ALL

Excellent sejour

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Abidjan Plateau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Joachim Agnamey Guest Relation Agent

Other web-users rate our hotel

  • 79 reviews 8.9/10 Location
  • 163 reviews 5.9/10 Room
  • 382 reviews 8.7/10 Service
  • 10 reviews 2.8/10 WiFi
  • 201 reviews 7.3/10 Food
  • 130 reviews 7.7/10 Vibe
  • 77 reviews 4.9/10 Cleanliness
  • 73 reviews 7.8/10 Breakfast

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