Novotel Brussels Airport 3 stars

Customer review rating (ALL Rating) 4.3/5 2,012 reviews

Best price
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Novotel Brussels Airport - Image 1
Novotel Brussels Airport - Image 2
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Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 24hours Check-in ,check-out and 24hours reception team available for you and your security

  • Free Shuttle from 6am(4am in summer) until 10.45pm every 30 minutes. Only 5 minutes travel.

  • Spacious and soundproof rooms with separated toilet from bathroom , maximum 4 persons per room

  • Delicious breakfast buffet, bar (with beers , wine and cocktails)and restaurant open every day

  • Meeting rooms up to 140m2 , daylight, parking facilities and fitness center recently renewed

Our accommodation(s)

Hotel location

Novotel Brussels Airport

Da Vincilaan 25, Bedrijvenzone Diegem Vuurberg
1831 DIEGEM
Belgium

GPS:50.8931, 4.4616

Telephone
Fax +32 2 721 39 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOODSQUARE

You are welcome to have a drink or a meal in our bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,012 reviews

Customer review rating 4.0/5

Darryl D. Couples - Confirmed reviews ALL

everything operational was fine except the shower door did not close (so either no shower or flood the room)

Dear Darryl, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. This is certainly not the level of comfort we aim to provide. We would like to inform you that the issue has now been fully resolved. We hope to have the pleasure of welcoming you again and providing you with a much better experience. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 3.5/5

Thomas R. Business - Confirmed reviews ALL

Pleasant stay, great people at the bar. But didn't receive an invoice after payment, even after reminding staff.

Dear Thomas, Thank you for your kind feedback regarding your stay and for your nice comment about our bar team — we truly appreciate it. We are sorry for the inconvenience concerning your invoice. Please note that your reservation was made through an agency and the room was already paid via this third party. Therefore, the invoice for the accommodation must be requested directly from them. Regarding the city tax, this has been sent to you by the hotel. Thank you for your understanding, and we hope to have the pleasure of welcoming you again in the future. Kind regards, Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Haibin S. Solo - Confirmed reviews ALL

As an Accor Platinum member, Novotel has always been my favorite hotel brand. I arrived at the hotel much earlier than check-in due to personal reasons. I would especially like to thank the Chinese-speaking Asian lady who was on night duty that day at the front desk. She was highly professional, warm, kind-hearted and friendly. She is among the best front desk staff I have ever met. Her wonderful service really touched me. The hotel is very comfortable. It only takes a 3-minute bus ride to the airport. I'm fully satisfied with my stay and highly recommend this hotel.

Dear Haibin, Thank you very much for your wonderful feedback and for being a loyal Accor Platinum member. We are thrilled to hear that you enjoyed your stay and that our night shift colleague made such a positive impression on you. We will be sure to share your kind words with her — recognition like yours truly motivates our team. We are also pleased that you found the hotel comfortable and convenient for your airport transfer. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit. Warm regards, Your Novotel Brussels Airport Team

Customer review rating 5.0/5

Teresa S. Couples - Confirmed reviews ALL

Clean room, very comfortable bed, helpful staff

Dear Teresa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Brussels Airport Team

Customer review rating 4.0/5

Renato M. Families - Confirmed reviews ALL

I wrote to tell that we forgot our babys sleeping bag in the room but i got no answer

Dear Renato, Thank you very much for your kind rating and for sharing your experience. We are sorry to hear about the difficulty you encountered when trying to reach us regarding your baby’s sleeping bag. Please note that we did respond to your message by email, and we hope that you have since received our reply and that the situation has been resolved. If this is not the case, please do not hesitate to contact us again directly — we will be more than happy to assist you further. Thank you once again for your positive feedback, and we hope to have the pleasure of welcoming you back soon. Kind regards, Your Novotel Brussels Airport Team

Other web-users rate our hotel

  • 1,341 reviews 9/10 Location
  • 1,296 reviews 7.5/10 Room
  • 1,451 reviews 8.5/10 Service
  • 14 reviews 8.4/10 WiFi
  • 573 reviews 7/10 Value
  • 548 reviews 7.8/10 Cleanliness
  • 501 reviews 5.2/10 Food
  • 429 reviews 7.3/10 Breakfast

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