Mercure Le Havre Centre Bassin du Commerce Hotel 4 stars

First time we've stayed at this Mercure. We had a Privilege room, which was nice. Next time, I will ask for a room overlooking the bassin, because our view was not very exciting. The bar downstairs is cool. We did not have breakfast at the hotel. The room was nice but a) the heating didn't work properly, b) two of the bedside lights didn't work and c) the toilet didn't flush properly. Only c) was fixed during our stay.

Nice 3-star Hotel, well located, lovely staff. The place is in need of refurbishment though.

The rooms are cleaned, quiet & nicely decorated. The bed is very comfortable. Fantastic breakfast & above all, amazing staff.

* internet service inside the room was horrible . * room Service is not acceptable and not maintained . * price compare to the service is a bit high

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Around covid well organized.

It is always a kind of "coming home" when arriving in Mercure Le Havre, friendly staff giving you a welcome back feeling.

Room was cold due to room ventilation and reception couldn’t managed to regulate temperature, gave a heater instead.

Good

Very disappointing for a 4 star hotel. Breakfast had to be picked up in the lobby and was very average for the price asked. COVID does not excuse nor explain the low quality of breakfast. Room was nice, with space but furniture average and my desk was on wheels. Again, the overall quality does not stand up to the requirements of a four star hotel - or maybe the requirements to qualify for a four star hotel have been lowered. Staff was very kind and helpful. Mercure is not was it used to be.

Customer is welcome. Information is fluid about the Covid 19 impact. We have been proposed to use the "room service" for diner & breakfast. Quality is very good and service is at top level. I strongly recommend during the current period.

Not entirely sure as to whom the hotel is meant to appeal. I imagine for families it would be great. Listing points good and not so good: Parking. Just three spaces, not secure just off the road edge. When we arrived the in road parking was full so could be a problem. By early evening there were however lots of spaces. Welcome. Very friendly, check-in quick and fuss free. As we were a couple an additional drink added to my freebie. This was very welcome and unusual. Room. Clean and more than adequate size. Bathroom. Some orange mould on the grouting between the shower tiles. Dinner. Limited menu but food much better than anticipated. My wife's desert poached pear in ginger was excellent. Bar. Wine served in generous good quality glasses. Restaurant glassware adequate but notably not as good quality. All staff helpful and friendly. Would stay again.

We booked a twin room. Room had only 1 chair. Only one bed had a bed side table which was against the wall meaning the other bed had nothing on either side. The room information brochure stated the air condition was adjustable inside each room. This was untrue with the air con being centrally controlled, meaning all rooms were the same temperature. A lower temperature was refused by the duty manager . Room was very very hot and stuffy and we had a very poor night's sleep.

This was my first stay here. I am not a fan of negative comments, however I do feel that there is room for improvement here. Firstly, I did not get the room that I had ordered but I was far too tired from my trip to complain and I did not feel that the staff were engaging enough to speak with. For me the restaurant was my biggest disappointment. I am Celiac, which means that I have an allergy to gluten, and this was difficult to explain to the restaurant. I felt as though this was an inconvenience and they did not seem to understand how this could affect me. I did pick up contamination and I was sick all night after eating there and I did not risk to go back the next night. The rooms were comfortable and the beds were very comfortable and i slept really well. Free parking is limited but there is plenty of paid parking.

The hotel is located in a very convenient position, Perfect room and services for disabled people. Comfortable room, but not easy to adjust air conditioning. Excellent restaurant and good restaurant service.