Mercure Le Havre Centre Bassin du Commerce Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,150 reviews

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Mercure Le Havre Centre Bassin du Commerce Hotel - Image 1
Mercure Le Havre Centre Bassin du Commerce Hotel - Image 2
Mercure Le Havre Centre Bassin du Commerce Hotel - Image 3
Mercure Le Havre Centre Bassin du Commerce Hotel - Image 4
Chaussée Georges Pompidou, 76600 LE HAVRE, France

Description

Hotel extras

  • Enjoy our terrace with a view of the Bassin du Commerce

  • Leisure facilities: fitness ctr, XXL foosball table, billiards, board games

  • Brasserie Maison "Happy Dock" at the hotel, open to everyone

  • A cozy bar with exhibitions and concerts

  • Our hotel has been awarded the Green Key certificate

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

Comfort Room with free WIFI, satellite TV, fridge, safe large enough to hold a laptop computer, direct dial telephone. Bathroom with shower, hair dryer.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Experience our enhanced-comfort room that comes with exclusive top of the range Mercure bedding, an iPhone/iPad docking station, Nespresso machine and other little details to create the best environment for work or relaxation.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Pulse Air
See availabilities

Hotel location

Mercure Le Havre Centre Bassin du Commerce Hotel

Chaussée Georges Pompidou
76600 LE HAVRE
France

GPS:49.490106, 0.116696

Telephone
Fax +33 2 35 19 50 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 99 rooms
  • 3 rooms for people with reduced mobility
  • 26 family rooms
  • 4 connecting rooms
  • 99 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Japanese
  • Vietnamese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Football Table
  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Salle de Fitness

  • On site

Sports and leisure

Scuba diving

  • Nearby

Kayaking Additional charge

  • On site

Scuba diving Additional charge

  • On site

Kayaking

  • Nearby

Sailing Additional charge

  • On site

Bike rack facilities

  • Nearby

Boat excursions

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Snorkelling/Scuba diving center Additional charge

  • On site

Sailing

  • Nearby

Bike rack facilities

  • On site

Jet-ski Additional charge

  • On site

Jet-ski

  • Nearby

Boat excursions Additional charge

  • On site
  • On site
  • Indoor parking
  • Private
  • 21 parking spaces
  • Max Limited Height: 1.79 m / 5.9 ft

  • Parking pricing: 12 EUR 12 EUR Per day

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

HAPPY DOCK BRASSERIE MAISON

Photo out of - HAPPY DOCK BRASSERIE MAISON

The restaurant HappyDock invites you to rediscover the pleasures of simple and gourmet cuisine based on carefully selected local products. Come also and enjoy our terrace on sunny days.

Cooking style
French
Chef name
FABRICE CAPELLE
Capacity
46
Accessibility
Accessible service
76600 Le Havre, France
Telephone +33 2 35 19 50 51
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 28 EUR 28 EUR

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Cheque
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless
  • Other

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

The restaurant HappyDock invites you to rediscover the pleasures of simple and gourmet cuisine based on carefully selected local products. Come also and enjoy our terrace on sunny days.

The Happy Dock bar invites you to relax over a cocktail or other drink, every day of the week.

Start your day off right with our range of breakfasts. Enjoy our generous buffet or opt for a more gentle start to the day with an in-room tray. The express option at the bar is great for busy mornings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,150 reviews

Customer review rating 4.0/5

Peter M. Couples - Confirmed reviews ALL

Cher Peter M., Nous vous remercions pour vos commentaires concernant votre séjour à l'Hôtel Mercure Le Havre Centre Bassin du Commerce. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement confortable et bien situé. Cependant, nous prenons note de vos remarques concernant l'accès au parking souterrain et le temps d'attente lors de votre enregistrement. Il est primordial pour nous d'améliorer l'expérience de nos hôtes. Concernant le repas du jour, nous allons réévaluer notre offre afin de garantir une qualité optimale. Nous vous remercions encore pour vos retours précieux. Cordialement, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 1.5/5

Alfred H. Couples - Confirmed reviews ALL

Dear Mr. H., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the challenges you faced, particularly with the reception area and dining experience. Your comments about the food quality and the parking situation have been duly noted. We strive to provide a welcoming environment and a memorable culinary experience, and I regret that we did not meet your expectations during your visit. We appreciate your input as it helps us to improve our services. Thank you for staying with us. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 2.5/5

Ehsan A. Couples - Confirmed reviews ALL

Dear Mr. A., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the late checkout arrangement, as well as the conditions of the food and air conditioning. Your comments are valued, and I appreciate your bringing these matters to our attention. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 1.5/5

Johannes V. T. Business - Confirmed reviews ALL

Dear Mr. V. T., Thank you for sharing your feedback regarding the temperature in your room. I understand that a comfortable sleeping environment is essential, and I regret that your experience did not meet these expectations. Your comments will be taken into account for future improvements. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 3.5/5

Deraman Z. Business - Confirmed reviews ALL

Dear Deraman Z., Thank you for your feedback regarding your stay. I am pleased to hear that you found your room comfortable. We appreciate your suggestions about improving the air conditioning and expanding the breakfast menu, as guest comfort is a priority for us. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Cher Peter M., Nous vous remercions pour vos commentaires concernant votre séjour à l'Hôtel Mercure Le Havre Centre Bassin du Commerce. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement confortable et bien situé. Cependant, nous prenons note de vos remarques concernant l'accès au parking souterrain et le temps d'attente lors de votre enregistrement. Il est primordial pour nous d'améliorer l'expérience de nos hôtes. Concernant le repas du jour, nous allons réévaluer notre offre afin de garantir une qualité optimale. Nous vous remercions encore pour vos retours précieux. Cordialement, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 1.5/5

Alfred H. Couples - Confirmed reviews ALL

Confusion of annempty reception desk which was difficult to find. Dinner was very poor- under ripe tomatoes, tasteless burgher etc. Car park in basement was difficult to access, dark and dank and hard to get out of to the hotel. This Mercure had list it's magic in an attempt to be trendy and post modern.

Dear Mr. H., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the challenges you faced, particularly with the reception area and dining experience. Your comments about the food quality and the parking situation have been duly noted. We strive to provide a welcoming environment and a memorable culinary experience, and I regret that we did not meet your expectations during your visit. We appreciate your input as it helps us to improve our services. Thank you for staying with us. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 2.5/5

Ehsan A. Couples - Confirmed reviews ALL

Had to remind staff that I paid for late checkout, food was uncovered and had lots of flies. Weak aircon.

Dear Mr. A., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with the late checkout arrangement, as well as the conditions of the food and air conditioning. Your comments are valued, and I appreciate your bringing these matters to our attention. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 1.5/5

Johannes V. T. Business - Confirmed reviews ALL

Temperature in room was very hot. Not possible to sleep properly, despite having the climate control on max cooling.

Dear Mr. V. T., Thank you for sharing your feedback regarding the temperature in your room. I understand that a comfortable sleeping environment is essential, and I regret that your experience did not meet these expectations. Your comments will be taken into account for future improvements. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 3.5/5

Deraman Z. Business - Confirmed reviews ALL

Need to add more breakfast menu, to have a many choices

Dear Deraman Z., Thank you for your feedback regarding your stay. I am pleased to hear that you found your room comfortable. We appreciate your suggestions about improving the air conditioning and expanding the breakfast menu, as guest comfort is a priority for us. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 3.0/5

Hugo D. Business - Confirmed reviews ALL

Room looks really old for the price but the breakfast was good.

Dear Hugo D., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and breakfast. However, we regret that the room did not meet your expectations in terms of modernity. Your insights are invaluable as we strive to enhance guest experiences. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 3.5/5

Stephen M. Solo - Confirmed reviews ALL

As I would expect.

Customer review rating 5.0/5

Titanilla M. Business - Confirmed reviews ALL

Very good service, clean room, spotless bathroom. Friendly staff, ready to support and answer any questions. Tasty food on dinner menu, various selection for breakfest. Awesome location in the city center, plenty enough parking space on the street.

Dear Titanilla M., Thank you for your positive feedback. We are delighted to hear that you enjoyed our service, cleanliness, and the dining options we provide. It is rewarding to know that our location and parking facilities met your expectations. We hope to welcome you back soon. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 5.0/5

Marc J. Business - Confirmed reviews ALL

great location, breakfast in expect

Cher Marc J., Nous vous remercions pour votre retour positif concernant votre séjour dans notre établissement. Nous sommes ravis que notre emplacement ainsi que le petit-déjeuner aient répondu à vos attentes. Votre satisfaction est notre priorité. Cordialement, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 3.0/5

Bart D. Couples - Confirmed reviews ALL

Location is top, staff was accommodating, bedding quality was ok and the breakfast quality was excellent. Cleanliness was also generally ok. But hotel is in urgent need of a general refurbishment. Entry, bar and breakfast area are dark and cluttered and unwelcoming. Rooms and especially bathrooms are outdated, e.g. the toilet was placed so low on the floor, it seems it was set for children.

Cher Bart D., Nous vous remercions d'avoir pris le temps de partager vos impressions sur votre séjour. Nous sommes ravis que vous ayez apprécié notre emplacement, la qualité de notre petit-déjeuner ainsi que l'accueil de notre personnel. Cependant, nous prenons note de vos commentaires concernant le besoin de rénovation et l'aménagement de certaines zones de l'hôtel. Votre retour est essentiel pour nous aider à améliorer l'expérience de nos hôtes. Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir un séjour à la hauteur de vos attentes. Cordialement, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 4.5/5

Carl D. Families - Confirmed reviews ALL

Nice stay.great breakfast selection. Unfortunately no maid service unless you request.

Dear Carl D., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our breakfast selection. In regard to our housekeeping policy, we appreciate your understanding of the need to request maid service, which helps us provide a more tailored experience for our guests. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 2.0/5

Titanilla M. Business - Confirmed reviews ALL

Treadmill does not work. Which is a know problem, but no solution, no attempt to repair. Why is it not written anywhere for those customers who are coming here because of the gym. Exercise bike and elliptycal trainer worked but they are useless for a good cardio and running training. I am here again, requested specifically to repair the treadmill, no response. I will not come back ever again for the gym. Room was cold, the thermostat was on max and the temperature was not even 20 degrees in the room. The air circulation system was definitely broken in the room. Bathroom equipment for showering...a 3in1 gel? For real? Destroys and dries out skinand hair. In a 4 star hotel it is a minimum to have proper shower gel, shampoo, soap, and moisturizer SEPARATELY! Also, the floor in the bathroom supercold. Reception was helpful to provide extra heater for the room. Breakfest was very good and various. €12 / night for parking is a joke. Other hotels in LeHavre have cheaper options. Streetparking is risky due to not so wide lanes.

Dear Titanilla M., Thank you for taking the time to share your feedback regarding your recent stay with us. I am sorry to learn that your experience did not meet your expectations on several fronts. Regarding the treadmill, I appreciate your concerns. We strive to maintain our fitness facilities and will take your comments under advisement as we assess the equipment. We requested service for the treadmill; the quote has been signed, and we are awaiting their intervention...Your feedback about the room temperature is also noted; however, we are pleased that our team was able to provide an extra heater to improve your comfort. I understand your disappointment with the bathroom amenities and the temperature of the bathroom floor. We aim to provide quality products and appreciate your input on this matter. As for parking, we continuously review our pricing and appreciate your perspective. It is gratifying to know that you enjoyed our breakfast offerings. We value your comments and will use them to enhance our services. Thank you once again for your feedback, and I hope you will consider giving us another chance in the future. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 2.5/5

Ben W. Business - Confirmed reviews ALL

The room is dated with a smelly scent, either from the carpet or from the AC. There’s no drinking water offered in the room. Luckily it was just a quick night for me.

Cher Ben W., Nous vous remercions pour votre retour d'expérience. Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes en raison de l'odeur dans votre chambre et du manque d'eau potable. Vos commentaires sont précieux pour nous. Cordialement, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 5.0/5

Eric L. N. R. Families - Confirmed reviews ALL

Perfect location, staff very friendly and helpful. Will stay again! Recommended!!

Dear Eric L. N. R., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location and found our staff to be friendly and helpful. Your recommendation means a great deal to us, and we look forward to welcoming you back on your next visit. Best regards, Valérie ROY Directrice

Customer review rating 4.5/5

Ortwin C. Business - Confirmed reviews ALL

Located at the city centre water basin, this hotel has a striking interior that on one hand looks as a rarity shop and on the other hand is a hotel that serves you well. Nowhere in the lobby or the breakfast room can you find the same chair or table. Bar and reception are integrated and there are several play tables. Still, it is not that disturbing that you get lost. The rooms are relatively easy-going compared to the rest of the hotel. Sufficiently spacious and a good bed and shower. Breakfast is also good and again alternative - you can bake your own eggs. Staff is young but knows what to do. Only comment: small and slow elevator cabins.

Dear Ortwin C., Thank you for your positive feedback regarding your recent stay at Hôtel Mercure Le Havre Centre Bassin du Commerce. We are delighted to hear that you found our hotel both striking and well-serviced. It is gratifying to know that you appreciated the unique design elements and the spaciousness of your room, as well as the quality of breakfast we offer, including the opportunity to bake your own eggs. We acknowledge your comments regarding the elevator service. While we strive to create an enjoyable experience for our guests, we understand that efficiency is important, and we appreciate your understanding in this matter. Your compliments about our young staff members and their attentiveness will be shared with the team, as it is always encouraging to receive such recognition. Thank you once again for your kind words, and we hope to welcome you back in the future. Best regards, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 5.0/5

Chantal M. Couples - Confirmed reviews ALL

excellente

Chère Chantal M., Nous vous remercions pour votre commentaire élogieux. Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement et que notre emplacement ait contribué à votre satisfaction. Cordialement, Hôtel Mercure Le Havre Centre Bassin du Commerce

Customer review rating 5.0/5

Paul S. Couples - Confirmed reviews ALL

We enjoyed our dinner and overnight stay and breakfast before our cruise. The front desk had ordered a taxi for the two of us with luggage. About 12 other guests were also waiting at the curb for there previously ordered taxis when the hotel chef came out to say if the taxi didn’t show up (which happens!) he would take us in his personal vehicle. He did, in fact, take two carloads of guests & luggage before a van stopped for the remaining guests. We truly appreciated his help and hospitality getting us to the port. Thank you!

Dear PAUL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Manager

Customer review rating 0.5/5

Utsav A. Business - Confirmed reviews ALL

Small room, very basic amenities, no proper shower, iron box also not available. For 190 euro per night it is a shit hotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Valérie ROY Manager

Customer review rating 4.5/5

Marwan K. Families - Confirmed reviews ALL

The location is excellent and the rooms are in excellent shape and large. The hotel has everything you need to explore Le Havre, Normandy and also Deauville, Honfleur and the surroundings. It is also very well priced.

Dear Marwan K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Manager

Customer review rating 3.0/5

Ohad G. Couples - Confirmed reviews ALL

Your AC system is a bad joke. It really isn’t cooling anything and it’s not adjustable. I had to sleep with an open window as the room was too hot to sleep in. The entire room is not in a 4 stars standard. No proper work desk, towels are small. For example, I stayed at a 3 stars ibis styles the day before and the room was the same size with bigger towels and the same bed. It wouldn’t hurt to add a coffee machine too.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie ROY Manager

Other web-users rate our hotel

  • 371 reviews 8/10 Location
  • 646 reviews 6.9/10 Room
  • 602 reviews 9/10 Service
  • 351 reviews 8.5/10 Breakfast
  • 185 reviews 5.6/10 Vibe
  • 181 reviews 6.2/10 Cleanliness
  • 149 reviews 4/10 Amenities
  • 35 reviews 8.9/10 Pool

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