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Mercure Le Havre Centre Bassin du Commerce Hotel 4 stars

Customer review rating 4.2/5 3,972 reviews

ALLSAFE approved hotel

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Mercure Le Havre Centre Bassin du Commerce Hotel
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+ 8 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Cuisine made from local and seasonal products

  • Fitness center and relaxation area (with foosball and pool table)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf Paying
  • Beach and water sports Paying
  • Bike rack facilities
Business services
  • 6 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Le Havre Centre Bassin du Commerce Hotel

Chaussée Georges Pompidou
76600 le havre
france

Tel: +33235195050

Fax: (+33)2/35195099

Check-in from 12h00

Check out up to 12h00

  • By plane

    DEAUVILLE At 28km / 17.4 miles

  • By plane

    LE HAVRE OCTEVILLE At 8km / 4.97 miles

  • By plane

    PARIS ORLY At 200km / 124.28 miles

  • By plane

    ROISSY CDG At 200km / 124.29 miles

  • By plane

    ROUEN BOOS At 85km / 52.82 miles

  • By boat

    P&O PORTSMOUTH FRANCE At 1km / 0.63 miles

  • By helicopter

    LE HAVRE OCTEVILLE At 10km / 6.25 miles

  • By train

    LE HAVRE At 1km / 0.63 miles

GPS :49.490106, 0.116696

Our accommodation(s)

Combine work and relaxation in complete serenity. Our privilege rooms combine modern décor and ergonomics, and all feature the new Exclusive Mercure bedding.

Our restaurants and bars

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Happy Dock Brasserie Maison

The restaurant "HappyDock" invites you to rediscover the pleasures of simple and gourmet cuisine based on carefully selected local products. Come also and enjoy our terrace on sunny days.

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HappyDock

The Happy Dock bar invites you to relax over a cocktail or other drink, every day of the week.

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 200

  • Maximum capacity: 134 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Le Havre Centre Bassin du Commerce Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,972 reviews

tripadvisor

TripAdvisor Rating 4.0/5

767 reviews

Great Breakfast

Customer review rating 4.5/5

Carsten Business - 16/07/2021 Confirmed reviews ALL

Rooms a bit oldfashioned but clean and functional.

Dear CARSTEN H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

God stay

Customer review rating 4.0/5

B. L. Business - 14/07/2021 Confirmed reviews ALL

Reception could speak english.

Dear l. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice
Customer review rating 4.5/5

Manfred Couples - 07/07/2021 Confirmed reviews ALL

All good, nothing to complaine about.

Dear MANFRED H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

The quality and culinary talent of the chef at dinner was poor.

Customer review rating 0.5/5

Sanjeev K. Business - 02/07/2021 Confirmed reviews ALL

Breakfast is restricted to a cold option only. The hotel has a fully equipped and manned kitchen. Yet no eggs to order were available at breakfast. The dinner on the 2nd night was a disaster. Ordered the ribs after the steward recommended them. They were smelling and definitely not barbecued. One bite and I knew that if I ate this possibly expired dish. I would be sick.

Dear SANJEEV K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Trip

Customer review rating 4.5/5

Anom Business - 20/06/2021 Confirmed reviews ALL

A very comfortable stay as usual. No problems and very friendly staff.

Dear MARK W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

well located but not comfortable enough for a 4 star hotel - service was very poor and the windows were not clean

Customer review rating 1.0/5

G. Couples - 14/06/2021 Confirmed reviews ALL

- Service extremely poor (especially the restaurant) - No comfort and windows very dirty, no equipement ... - The staff at reception should be trained to welcome people (no customer care if you compare with service in Africa or in India)

Dear PASCALE G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Very good stay

Customer review rating 5.0/5

Emile Business - 14/06/2021 Confirmed reviews ALL

Very good stay despite of the pandemic situation

Dear RENAUD O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

good stay

Customer review rating 5.0/5

Paul Business - 07/06/2021 Confirmed reviews ALL

good experience

Dear PAUL D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Adequate

Customer review rating 3.0/5

Anonymous Families - 28/04/2021 Confirmed reviews ALL

A one night stay to see family. The room was clean but extremely hot. The shower was not working correctly. Meal and beverage options were unsatisfactory. Staff were pleasant and helpful.

Dear Joanna Z., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice
Customer review rating 5.0/5

Anonymous Couples - 26/04/2021 Confirmed reviews ALL

Excellent

Dear CAROLINE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Not worth 4 stars

TripAdvisor rating 3.0/5

lefranclux Business - 06/04/2021 TripAdvisor review

Very disappointing for a 4 star hotel. Breakfast had to be picked up in the lobby and was very average for the price asked. COVID does not excuse nor explain the low quality of breakfast. Room was nice, with space but furniture average and my desk was on wheels. Again, the overall quality does not stand up to the requirements of a four star hotel - or maybe the requirements to qualify for a four star hotel have been lowered. Staff was very kind and helpful. Mercure is not was it used to be.

Dear guest, Thank you for taking the time to share your feeling regarding your stay with us. We are sorry to read that it did not reach your expectations, especially for breakfast. Be sure that our guest's satisfaction is our first priority. However, we are delighted that you enjoyed the room and the staff friendliness. We hope to have the opportunity to welcome you again. Sincerely, Clara - Front Office Department.

Nice stay

Customer review rating 3.5/5

Anonymous Business - 23/03/2021 Confirmed reviews ALL

A pleasant experience, where the personnel were very nice. A bit disappointed with the breakfast, but understand it is Covid times.

Dear TAGE VALDEMAR G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Good as usual

Customer review rating 4.5/5

Hobert Business - 19/03/2021 Confirmed reviews ALL

See above

Nice site, I recommend

TripAdvisor rating 5.0/5

yvesarnaud40 Business - 10/01/2021 TripAdvisor review

Customer is welcome. Information is fluid about the Covid 19 impact. We have been proposed to use the "room service" for diner & breakfast. Quality is very good and service is at top level. I strongly recommend during the current period.

Dear guest, We would like to thank you for this such positive comment about your stay with us! It is a real pleasure to read that you would recommend our establishment and that you found it qualitative. We hope to see you again soon. Sincerely, Clara - Service Réception

Good though bit unusual

TripAdvisor rating 4.0/5

JMMfromSurrey 22/01/2020 TripAdvisor review

Not entirely sure as to whom the hotel is meant to appeal. I imagine for families it would be great. Listing points good and not so good: Parking. Just three spaces, not secure just off the road edge. When we arrived the in road parking was full so could be a problem. By early evening there were however lots of spaces. Welcome. Very friendly, check-in quick and fuss free. As we were a couple an additional drink added to my freebie. This was very welcome and unusual. Room. Clean and more than adequate size. Bathroom. Some orange mould on the grouting between the shower tiles. Dinner. Limited menu but food much better than anticipated. My wife's desert poached pear in ginger was excellent. Bar. Wine served in generous good quality glasses. Restaurant glassware adequate but notably not as good quality. All staff helpful and friendly. Would stay again.

Good afternoon, Thank you for your feedback after your stay in our hotel. We inform you that we have underground car park for 11 euros per night. We have taken note of your comments regarding the bathroom and glassware from the restaurant. We hope welcoming you for a next stay in Le Havre. Best regards, Laëtitia Salaün - Front Office Manager

Very Disappointing

TripAdvisor rating 2.0/5

dggrg Couples - 04/09/2019 TripAdvisor review

We booked a twin room. Room had only 1 chair. Only one bed had a bed side table which was against the wall meaning the other bed had nothing on either side. The room information brochure stated the air condition was adjustable inside each room. This was untrue with the air con being centrally controlled, meaning all rooms were the same temperature. A lower temperature was refused by the duty manager . Room was very very hot and stuffy and we had a very poor night's sleep.

Good morning, Thank you for your feedback after your stay in Mercure Le Havre. Indeed, we have air conditionning centrally controlled. Please accept our apologies for the inconvenience. I wish you a very nice day. Best regards, Laëtitia Salaün - Front Office Manager

Average

TripAdvisor rating 3.0/5

stephanievanderh2019 Business - 22/08/2019 TripAdvisor review

This was my first stay here. I am not a fan of negative comments, however I do feel that there is room for improvement here. Firstly, I did not get the room that I had ordered but I was far too tired from my trip to complain and I did not feel that the staff were engaging enough to speak with. For me the restaurant was my biggest disappointment. I am Celiac, which means that I have an allergy to gluten, and this was difficult to explain to the restaurant. I felt as though this was an inconvenience and they did not seem to understand how this could affect me. I did pick up contamination and I was sick all night after eating there and I did not risk to go back the next night. The rooms were comfortable and the beds were very comfortable and i slept really well. Free parking is limited but there is plenty of paid parking.

Good morning, Thank you for your reply after your stay in Mercure Le Havre. Sorry for the trouble at the restaurant. I send your remark to the service concerned so that it does not happen again. Please accept our apologies. Best regards, Laëtitia Salaün - Front Office Manager

Accessible holiday

TripAdvisor rating 5.0/5

claudiocX1782OU Family - 07/08/2018 TripAdvisor review

The hotel is located in a very convenient position, Perfect room and services for disabled people. Comfortable room, but not easy to adjust air conditioning. Excellent restaurant and good restaurant service.

Enjoyable family stay

TripAdvisor rating 5.0/5

villes409 Family - 16/07/2017 TripAdvisor review

We had an excellent 6 day stay in the beginning of July 2017. The hotel lobby was under construction and restaurant was placed to a meeting room area. Still - this did not bother at all. The staff was kindest and most helpful, breakfast was good, beds were comfortable and even restaurant food was - against all expectations - tasty. The hotel is not 5-star shining luxury, but extremely well worth of money.

Dear guest, Thank you for taking the time to share your opinion on Tripadvisor. We are delighted to know that you had a pleasant stay in our establishment and hope to have the pleasure of welcoming you again soon. Best regards, Laëtitia Salaün Front Office Manager

nice hotel

TripAdvisor rating 4.0/5

Pierre C Business - 11/07/2015 TripAdvisor review

the hotel have a correct balance between price and advantages. Good breakfast and good parking place. The service it's everytime at the level of the expectations. It will be a place for my next business travel

Dear Guest, thank you very much for your nice comment. We are happy to read that our service meets your expectations. It is always a pleasure to welcome you in our establishment. See you soon. Best regards. Claire THOMAS Front Offioe Manager

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