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Mercure Le Havre Centre Bassin du Commerce Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 4,345 reviews

ALLSAFE approved hotel

Mercure Le Havre Centre Bassin du Commerce Hotel
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+ 16 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Cuisine made from local and seasonal products

  • Fitness center and relaxation area (with foosball and pool table)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Le Havre Centre Bassin du Commerce Hotel

Chaussée Georges Pompidou
76600 le havre
france

Tel: +33235195050

Fax: (+33)2/35195099

Check-in from 12h00

Check out up to 12h00

  • By plane

    DEAUVILLE At 28km / 17.4 miles

  • By plane

    LE HAVRE OCTEVILLE At 8km / 4.97 miles

  • By plane

    PARIS ORLY At 200km / 124.28 miles

  • By plane

    ROISSY CDG At 200km / 124.29 miles

  • By plane

    ROUEN BOOS At 85km / 52.82 miles

  • By boat

    P&O PORTSMOUTH FRANCE At 1km / 0.63 miles

  • By helicopter

    LE HAVRE OCTEVILLE At 10km / 6.25 miles

  • By train

    LE HAVRE At 1km / 0.63 miles

GPS :49.490106, 0.116696

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 99 rooms
    • 3 rooms for people with reduced mobility
    • 26 family rooms
    • 4 connecting rooms
    • 99 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Well-being
  • Salle de Fitness
    • On site

Our accommodation(s)

Combine work and relaxation in complete serenity. Our privilege rooms combine modern décor and ergonomics, and all feature the new Exclusive Mercure bedding.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 200

  • Maximum capacity: 134 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Le Havre Centre Bassin du Commerce Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,345 reviews

TripAdvisor Rating 4.0/5

802 reviews

very nice

Customer review rating 5.0/5

Anonymous Business - 23/11/2021 Confirmed reviews ALL

One point to improve - would be good to have the invoice printed

Dear FREDERIC FRANCOIS H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Well organized, good restaurant

Customer review rating 4.0/5

Bernard Business - 23/11/2021 Confirmed reviews ALL

Comfortable room. A better table to work can be appreciated.

Dear BERNARD V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Very good hotel staff !

Customer review rating 4.0/5

Baptiste Business - 21/11/2021 Confirmed reviews ALL

Hotel staff there is always very nice, hotel very clean etc. Only issue on this time, my air dryer was not working .

Dear BAPTISTE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice
Customer review rating 5.0/5

Anonymous Business - 20/11/2021 Confirmed reviews ALL

Very helpful and friendly staff

Dear ANDREW L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Good Stay

Customer review rating 4.5/5

Leo Business - 26/10/2021 Confirmed reviews ALL

Good as always.

Dear MARK W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Nice location, nice room

Customer review rating 4.0/5

Adam Couples - 25/10/2021 Confirmed reviews ALL

First time we've stayed at this Mercure. We had a Privilege room, which was nice. Next time, I will ask for a room overlooking the bassin, because our view was not very exciting. The bar downstairs is cool. We did not have breakfast at the hotel. The room was nice but a) the heating didn't work properly, b) two of the bedside lights didn't work and c) the toilet didn't flush properly. Only c) was fixed during our stay.

Dear ADAM S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Nice 3-star hotel

Customer review rating 3.0/5

Bruce Families - 13/10/2021 Confirmed reviews ALL

Nice 3-star Hotel, well located, lovely staff. The place is in need of refurbishment though.

Dear BRUCE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Good stay

Customer review rating 5.0/5

Maria A. Business - 08/09/2021 Confirmed reviews ALL

The rooms are cleaned, quiet & nicely decorated. The bed is very comfortable. Fantastic breakfast & above all, amazing staff.

Dear MARIA O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

overall Service was not up to level

Customer review rating 1.5/5

Mohamed A. Business - 02/09/2021 Confirmed reviews ALL

* internet service inside the room was horrible . * room Service is not acceptable and not maintained . * price compare to the service is a bit high

Dear MOHAMED A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Enjoyable stay

Customer review rating 4.0/5

Basile H. Business - 31/08/2021 Confirmed reviews ALL

.

Dear BASILE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Fine stay

Customer review rating 4.0/5

Rob Business - 28/08/2021 Confirmed reviews ALL

Around covid well organized.

Dear ROBERTUS W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Good stay after a long time

Customer review rating 4.5/5

Frank Business - 26/08/2021 Confirmed reviews ALL

It is always a kind of "coming home" when arriving in Mercure Le Havre, friendly staff giving you a welcome back feeling.

Dear FRANK D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Room doesn’t meet 4* standards

Customer review rating 3.0/5

Anonymous Couples - 25/08/2021 Confirmed reviews ALL

Room was cold due to room ventilation and reception couldn’t managed to regulate temperature, gave a heater instead.

Dear TAHA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Always pleasant

Customer review rating 4.5/5

Bob Business - 20/08/2021 Confirmed reviews ALL

Good

Dear ROBERT L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Not worth 4 stars

TripAdvisor rating 3.0/5

lefranclux Business - 06/04/2021 TripAdvisor review

Very disappointing for a 4 star hotel. Breakfast had to be picked up in the lobby and was very average for the price asked. COVID does not excuse nor explain the low quality of breakfast. Room was nice, with space but furniture average and my desk was on wheels. Again, the overall quality does not stand up to the requirements of a four star hotel - or maybe the requirements to qualify for a four star hotel have been lowered. Staff was very kind and helpful. Mercure is not was it used to be.

Dear guest, Thank you for taking the time to share your feeling regarding your stay with us. We are sorry to read that it did not reach your expectations, especially for breakfast. Be sure that our guest's satisfaction is our first priority. However, we are delighted that you enjoyed the room and the staff friendliness. We hope to have the opportunity to welcome you again. Sincerely, Clara - Front Office Department.

Nice site, I recommend

TripAdvisor rating 5.0/5

yvesarnaud40 Business - 10/01/2021 TripAdvisor review

Customer is welcome. Information is fluid about the Covid 19 impact. We have been proposed to use the "room service" for diner & breakfast. Quality is very good and service is at top level. I strongly recommend during the current period.

Dear guest, We would like to thank you for this such positive comment about your stay with us! It is a real pleasure to read that you would recommend our establishment and that you found it qualitative. We hope to see you again soon. Sincerely, Clara - Service Réception

Good though bit unusual

TripAdvisor rating 4.0/5

JMMfromSurrey 22/01/2020 TripAdvisor review

Not entirely sure as to whom the hotel is meant to appeal. I imagine for families it would be great. Listing points good and not so good: Parking. Just three spaces, not secure just off the road edge. When we arrived the in road parking was full so could be a problem. By early evening there were however lots of spaces. Welcome. Very friendly, check-in quick and fuss free. As we were a couple an additional drink added to my freebie. This was very welcome and unusual. Room. Clean and more than adequate size. Bathroom. Some orange mould on the grouting between the shower tiles. Dinner. Limited menu but food much better than anticipated. My wife's desert poached pear in ginger was excellent. Bar. Wine served in generous good quality glasses. Restaurant glassware adequate but notably not as good quality. All staff helpful and friendly. Would stay again.

Good afternoon, Thank you for your feedback after your stay in our hotel. We inform you that we have underground car park for 11 euros per night. We have taken note of your comments regarding the bathroom and glassware from the restaurant. We hope welcoming you for a next stay in Le Havre. Best regards, Laëtitia Salaün - Front Office Manager

Very Disappointing

TripAdvisor rating 2.0/5

dggrg Couples - 04/09/2019 TripAdvisor review

We booked a twin room. Room had only 1 chair. Only one bed had a bed side table which was against the wall meaning the other bed had nothing on either side. The room information brochure stated the air condition was adjustable inside each room. This was untrue with the air con being centrally controlled, meaning all rooms were the same temperature. A lower temperature was refused by the duty manager . Room was very very hot and stuffy and we had a very poor night's sleep.

Good morning, Thank you for your feedback after your stay in Mercure Le Havre. Indeed, we have air conditionning centrally controlled. Please accept our apologies for the inconvenience. I wish you a very nice day. Best regards, Laëtitia Salaün - Front Office Manager

Average

TripAdvisor rating 3.0/5

stephanievanderh2019 Business - 22/08/2019 TripAdvisor review

This was my first stay here. I am not a fan of negative comments, however I do feel that there is room for improvement here. Firstly, I did not get the room that I had ordered but I was far too tired from my trip to complain and I did not feel that the staff were engaging enough to speak with. For me the restaurant was my biggest disappointment. I am Celiac, which means that I have an allergy to gluten, and this was difficult to explain to the restaurant. I felt as though this was an inconvenience and they did not seem to understand how this could affect me. I did pick up contamination and I was sick all night after eating there and I did not risk to go back the next night. The rooms were comfortable and the beds were very comfortable and i slept really well. Free parking is limited but there is plenty of paid parking.

Good morning, Thank you for your reply after your stay in Mercure Le Havre. Sorry for the trouble at the restaurant. I send your remark to the service concerned so that it does not happen again. Please accept our apologies. Best regards, Laëtitia Salaün - Front Office Manager

Accessible holiday

TripAdvisor rating 5.0/5

claudiocX1782OU Family - 07/08/2018 TripAdvisor review

The hotel is located in a very convenient position, Perfect room and services for disabled people. Comfortable room, but not easy to adjust air conditioning. Excellent restaurant and good restaurant service.

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