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Mercure Le Havre Centre Bassin du Commerce Hotel 4 stars

Customer review rating 4.2/5 3,712 reviews

ALLSAFE approved hotel

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Mercure Le Havre Centre Bassin du Commerce Hotel
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+ 22 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Room Service: On-site prepared meals

  • Fitness center and relaxation area (with foosball and pool table)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • GolfPaying
  • Beach and water sportsPaying
  • Bike rack facilities
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Le Havre Centre Bassin du Commerce Hotel

Chaussée Georges Pompidou
76600 le havre
france

Tel: +33235195050

Fax: (+33)2/35195099

Check-in from 12h00

Check out up to 12h00

  • By plane

    DEAUVILLE At 28km / 17.4 miles

  • By plane

    LE HAVRE OCTEVILLE At 8km / 4.97 miles

  • By plane

    PARIS ORLY At 200km / 124.28 miles

  • By plane

    ROISSY CDG At 200km / 124.29 miles

  • By plane

    ROUEN BOOS At 85km / 52.82 miles

  • By boat

    P&O PORTSMOUTH FRANCE At 1km / 0.63 miles

  • By helicopter

    LE HAVRE OCTEVILLE At 10km / 6.25 miles

  • By train

    LE HAVRE At 1km / 0.63 miles

GPS :49.490106, 0.116696

Our accommodation(s)

There are 3 types of rooms: the Elegance Room is perfect for 1 or 2 guests, the Junior Suite (517 sq. ft.) is ideal for families and the Privilege Room (517 sq. ft.) for couples or families enjoys a magnificent view of the Bassin du Commerce.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

HappyDock

Type of cuisine: French

The Sur les Quais restaurant and the Sextant bar are open for lunch and dinner and serve gourmet seasonal cuisine. Enjoy our terrace when the weather turns warm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HappyDock

Non contractual photo

Bar open every day during the week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 200 m²

  • Maximum capacity: 134 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Le Havre Centre Bassin du Commerce Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,712 reviews

tripadvisor

TripAdvisor Rating 4.0/5

755 reviews

Bof

Customer review rating 2.5/5

Anonymous Couples - 17/02/2021 Confirmed reviews ALL

Bof

Nice site, I recommend

TripAdvisor rating 5.0/5

yvesarnaud40 Business - 10/01/2021 TripAdvisor review

Customer is welcome. Information is fluid about the Covid 19 impact. We have been proposed to use the "room service" for diner & breakfast. Quality is very good and service is at top level. I strongly recommend during the current period.

Nice stay despite the COVID-19 associated constraints

Customer review rating 3.5/5

Anonymous Business - 21/12/2020 Confirmed reviews ALL

4 main reproaches : a) the carpet was spotted on my arrival in the bedroom b) I've found the price of the meal booked to be eaten in my room quite expensive c) no bottle of water in the fridge d) no coffee or tea bag offered in the room. Necessity to ask these devices to the reception

Good Stay

Customer review rating 4.0/5

Anonymous Business - 16/12/2020 Confirmed reviews ALL

Despite of the Covid restrictions, the hotel managed to limit the inconvenients due to the situation. Food quality was acceptable

Dear RENAUD O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Well located ans good stay

Customer review rating 4.5/5

Olivier J. Business - 04/12/2020 Confirmed reviews ALL

Very good hotel, wll located an very nice staff

Dear OLIVIER j., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Good Stay

Customer review rating 4.5/5

Mark Business - 03/12/2020 Confirmed reviews ALL

A good stay again

Dear MARK W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Well located but TERRIBLE stay!

Customer review rating 0.5/5

Yoann Business - 20/11/2020 Confirmed reviews ALL

Collecting food in paper bag is NOT a room service!! 15 euros for a meal in plastic box! What a SCAM! With corona absurd rules, this stay easy looks like a stay in a room in Sovietic Union. Almost paid 120 euros/night for missing toilet papers, cleaning service every two days! A SCAM! Remember this absurd time for later to realize how much this period was so ridiculous! I really not appreciated it AT ALL!!!

Well located but more in particular the care to stay safe and healthy in this difficult period of corona

Customer review rating 4.5/5

Frank Business - 19/11/2020 Confirmed reviews ALL

It all felt safe from the moment you enter the hotel until the moment you leave, all is well organised with full focus on avoiding contamination due to covid

Dear FRANK D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

All good

Customer review rating 4.5/5

Rloyer Business - 31/10/2020 Confirmed reviews ALL

Pleasant

Dear ROBERT L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

nice room and copius breakfast

Customer review rating 4.5/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

one negative point : I do not understand why due COVID-19 constraints the welcome bottle of water and coffee/tea items have been removed.

Dear P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Perfect stay. Very nice and large privilege room. Excellent staff

Customer review rating 5.0/5

Asm14 Couples - 18/10/2020 Confirmed reviews ALL

Perfect stay. Very nice and large privilege room. Excellent staff very much caring

Dear JEAN-MARC V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Good stay

Customer review rating 4.5/5

L Couples - 03/10/2020 Confirmed reviews ALL

Nice location and rooms, and a decent bed!

Dear MINNE D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Disappointing surprises

Customer review rating 1.5/5

Luc B. Couples - 18/09/2020 Confirmed reviews ALL

Hi, A few bad surprise made this stay a little disappointing related to what we expected. First of all, the hotel says it has parking included but when we arrived we had to pay 11€ for the night of parking. That's a cheap blow right away. Then we discovered our room which was Ok. The bathroom wasn't really clean however and the toilet seat was very low. Another disappointment was finding our bad wasn't a double bed but two twin beds stuck together. We weren't happy at all about that one, that's close to false advertising once again. Finally we took the breakfast included but the scrambled eggs were disgusting (how is this even possible, we thought ?) And the sausages and beacon were cold. Overall, we still had a good night but those frustrating things really should not happen in a 4* hotel. I will not recommend this stay unfortunately.

Sympatic staff and well located hotel

Customer review rating 4.5/5

Olivier Business - 17/09/2020 Confirmed reviews ALL

After many business trip in Le Havre , the staf is giving me a warm welcome. My stays start to feel like a second home.

Dear OLIVIER R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

very average

Customer review rating 2.5/5

D. Business - 14/09/2020 Confirmed reviews ALL

very hot room , poor AC efficiency , sandy / dirty garage floor, bread and croissant at breakfast = 'home made' frozen industrial stuff... in the land of the 'french bread'... One single coffee machine at breakfast... ! you'd better not be in a hurry ...

Dear PHILIPPE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Great stay

Customer review rating 5.0/5

Ivelina Business - 03/09/2020 Confirmed reviews ALL

Great location, friendly staff, nice quality of the room, loved the Nuxe products,

Dear IVELINA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Excellent service

Customer review rating 5.0/5

B. Families - 05/08/2020 Confirmed reviews ALL

Great location, very helpful personnel, clean room, good breakfast ...

Okayish

Customer review rating 2.0/5

Varun Couples - 27/07/2020 Confirmed reviews ALL

The second day i had train at 8pm. I had 1 luggage bag with me which i wanted to keep at hotel till my train after i checkout. I have always done this in every hotel of the world. The receptionist refused to keep them. Nor she helped me out to give any option where i could keep it. I went to a hotel near Gare and luckily they kept it out of goodwill only a d took no charge.

Dear VARUN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Het COVID -19-protocol voor gezondheidsbescherming dat door ons bedrijf is opgesteld, staat ons niet toe uw bagage te bewaren voor uw eigen gezondheid en die van ons. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Comfortable stay in a well located hotel

Customer review rating 4.5/5

Frank Business - 17/07/2020 Confirmed reviews ALL

All was good, rules related to COVID19 were well respected and indicated.

Dear FRANK D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Good stay

Customer review rating 4.0/5

Ald Couples - 08/03/2020 Confirmed reviews ALL

Well located, nice welcomed by staff, room quiet and clean, breakfast gourmand.

Dear ALEXANDRE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

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