Novotel Le Havre Centre Gare 4 stars

Customer review rating (ALL Rating) 4.5/5 1,285 reviews

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20 cours La Fayette, Quai Colbert, 76600 LE HAVRE, France

Description

Hotel extras

  • A 2-minute walk from the train station and 5 minutes to the downtown area

  • Bright and spacious rooms

  • Fully air-conditioned hotel with high-speed fiber WIFI

  • New dining concept

  • Fitness space open to our guests

Our accommodation(s)

Hotel location

Novotel Le Havre Centre Gare

20 cours La Fayette, Quai Colbert
76600 LE HAVRE
France

GPS:49.491521, 0.125565

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LE RESTAURANT

Enjoy simple, tasty and friendly cuisine. Catering available at any time to satisfy your tastes. Enjoy a pleasant moment in the restaurant, at the bar or on our terrace overlooking our Japanese garden.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,285 reviews

Customer review rating 2.5/5

Theodore A. Couples - Confirmed reviews ALL

The front desk staff were professional, friendly & helpful; however the breakfast staff not so much. The location was close to the cruise terminal and shopping at the docks. The local restaurants were lacking, and in some instances, not hygienic or safe to eat. The sink and shower water finally warmed after running 15-20 minutes.

Cher Monsieur, Nous vous remercions d’avoir pris le temps de partager votre retour d’expérience suite à votre séjour. Nous sommes heureux d’apprendre que vous avez apprécié notre emplacement à proximité du terminal de croisière, la qualité de notre petit-déjeuner ainsi que l’accueil et l’assistance apportés par notre équipe de réception. Nous regrettons toutefois que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes. Nous sommes sincèrement désolés pour l’impression laissée par l’ambiance de l’établissement, le confort et l’aménagement de votre chambre, ainsi que pour le délai anormalement long d’arrivée de l’eau chaude. Soyez assuré que vos remarques ont été transmises aux équipes concernées afin qu’elles puissent être examinées avec la plus grande attention. Nous sommes également navrés d’apprendre que le service au petit-déjeuner n’a pas reflété le niveau d’accueil et de convivialité que nous souhaitons offrir à chacun de nos clients. Ce point fera l’objet d’un rappel auprès de nos équipes afin d’améliorer l’expérience de nos futurs visiteurs. Nous vous remercions pour vos commentaires constructifs, qui nous aident à progresser, et espérons avoir l’opportunité de vous accueillir à nouveau afin de vous offrir une expérience pleinement satisfaisante. Bien à vous. Gouzien Britany - Cheffe de Réception

Customer review rating 4.5/5

Marina S. Couples - Confirmed reviews ALL

Brief visit but enjoyable. Thanks to the dedicated & very helpful receptionist

Dear Marina, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay, even if it was a brief one. Your kind words about our dedicated and helpful reception team have been shared and are greatly appreciated. We hope to have the pleasure of welcoming you back to Novotel very soon for another enjoyable experience. Kind regards, Pierre, Premier de Réception

Customer review rating 5.0/5

Nicole F. Couples - Confirmed reviews ALL

We had a fabulous two night stay and we brought our dog. The hotel is incredibly dog free which we loved.

Dear Nicole, We are glad that you enjoyed your stay with us and were delighted to welcome you and your dog :) We would love to welcome you again if you come to visit Le Havre again in the future ! Kind Regards, Pierre DESPLANQUES, Premier de Réception

Customer review rating 4.0/5

Ann Couples - Confirmed reviews ALL

Staff helpful, the room was spacious with good shower room and separate toilet. Nice to have shampoo, conditioner and body cream. Good location with parking opposite. I would have scored higher but I don’t like that an extra €50 euros per person per night deposit is taken on top of the hotel charge. I wouldn’t mind if it was refunded on checkout but instead you have to wait for it to come back into your account. I’m still waiting for mine. All Accor must make loads in interest having everyone’s deposits sat in their bank. I really like Novotel but not sure I will stay at Novotel again because of this practice.

Thank you for taking the time to share your feedback. We are delighted to read that you appreciated our helpful staff, the spacious room, the bathroom amenities, and our convenient location. We understand your concerns regarding the €50 per person per night pre-authorization. Please allow us to clarify that this is a standard procedure designed to facilitate the billing of any extras that may be charged to the room during the stay. It is not a payment collected by the hotel, but a temporary authorization held by your bank. Once check-out is completed and no additional charges are applied, the pre-authorization is automatically released. The time required for the funds to reappear in your account depends entirely on your bank's processing times, which can vary from one institution to another. We appreciate your comments and regret that this procedure affected your overall impression of your stay. We sincerely hope to have the opportunity to welcome you again and provide you with an even better experience. Best regards, Gouzien Britany - Front Desk Manager

Customer review rating 4.5/5

Sidney M. Couples - Confirmed reviews ALL

Clean, comfortable basic room. Hotel. staff were very helpful and accommodating. Breakfast was too crowded to be comfortable or worth the cost.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you enjoyed your stay overall and appreciated the cleanliness and comfort of your room, as well as the helpfulness and attentiveness of our team. Your kind comments will be shared with our staff, who will be pleased to know they contributed positively to your experience. We are, however, sorry to hear that your breakfast experience did not meet your expectations. We understand that a crowded breakfast area and long waiting times for coffee can impact comfort and overall satisfaction. Please accept our apologies for this inconvenience. Your comments have been noted and will be reviewed carefully as we continue working to improve the breakfast experience for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Gouzien Britany - Cheffe de Réception

Other web-users rate our hotel

  • 382 reviews 8.4/10 Location
  • 587 reviews 7.5/10 Room
  • 619 reviews 8.8/10 Service
  • 11 reviews 7.1/10 WiFi
  • 321 reviews 7.3/10 Breakfast
  • 243 reviews 7.3/10 Cleanliness
  • 183 reviews 5/10 Food
  • 16 reviews 3.1/10 Wellness Area

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