Dear Guest, Thank you for taking the time to share your feedback. We are surprised that your review only mentions the deposit, without any mention of the welcome you received or your room during your stay. Please note that the deposit is mandatory upon arrival at our hotel. Regarding its return, should you still be awaiting it, please contact the hotel directly with your booking details so that we can check the status and provide you with the relevant information. Kind regards, Pierre Front Office Assistant Manager

Dear Guest, Thank you very much for your lovely review and for sharing your experience with us. We are delighted to hear that you enjoyed our friendly, family-oriented service, as well as the amenities provided during your stay. Your kind words are a great encouragement to the whole team, and we hope to have the pleasure of welcoming you and your family back to the Novotel Le Havre Centre Gare very soon. Kind regards, Pierre Front Office Assistant Manager

Dear Guest, Thank you very much for your excellent rating and for sharing your experience! We are delighted to hear that you enjoyed your stay, from the check-in experience to the cleanliness of your room and the hospitality of our team. We look forward to welcoming you back to Novotel Le Havre for another excellent stay. Best regards, Pierre, Assistant Front Office Manager

Dear M. R., Thank you so much for this wonderful review and for your continued loyalty to our hotel. It is always a real pleasure to welcome you back to the Novotel Le Havre, and even more so to know that you feel at home with us. Your kind words about the cleanliness, the comfort of our rooms, our breakfast and, above all, our team mean a great deal to us. We look forward to welcoming you back very soon and making your next stay just as enjoyable. Warm regards, Pierre, Front office Assistant manager

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our bar and restaurant service. The situation you describe, particularly being unable to order drinks and feeling that the service was not welcoming, does not reflect the level of hospitality we strive to provide. We understand your frustration and sincerely regret that you ultimately decided to leave the hotel to have dinner elsewhere. Your comments regarding the staffing and service that evening have been noted and will be shared with the relevant team so that we can address these shortcomings. We hope to have the opportunity to welcome you again and provide you with a much more positive experience. Pierre, Assistant Front Office Manager

Dear Emilia, Thank you very much for your excellent rating and for your lovely feedback. We are delighted to hear that you enjoyed the comfort of your room, especially the desk, coffee and tea facilities, and the sofa. We are also pleased that you appreciated the wide choice available at breakfast and, above all, the helpfulness and friendliness of our team. Your kind words are a great encouragement to us. We look forward to welcoming you again on your next visit to Le Havre! Pierre, Assistant Front Office Manager

Dear Guest, Thank you very much for taking the time to share your experience with us and for this wonderful score of 90/100. We are delighted to hear that you enjoyed the comfort of our beds, the quality of the soundproofing, and the peacefulness of your stay. We are also very pleased with your positive feedback regarding the cleanliness, our team, the Wi-Fi, and your check-out experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. Kind regards, Gouzien Britany - Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed the comfort of your room, the cleanliness of our hotel, and the helpfulness of our team. We are, however, sorry that the ongoing roadworks nearby affected your stay. These works are related to the extension of the tramway and are beyond our control. We nevertheless hope that the improvements to the area will soon make the surroundings even more pleasant. We also appreciate your comment regarding the limited selection of beverages and thank you for this suggestion, which will help us consider ways to improve the variety of our offering. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience. Kind regards, Gouzien Britany - Front Office Manager

Dear Guest, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you had an enjoyable family stay and that you appreciated the value for money, our breakfast, and our convenient location, particularly the proximity to the shopping mall. We are, however, sincerely sorry regarding the cleaning underneath the sofa bed. When a sofa bed is used, this area should of course be thoroughly cleaned. We take your comment seriously and will remind our housekeeping team of the importance of paying particular attention to this area when preparing the rooms. Thank you also for your 8/10 recommendation. We hope to have the pleasure of welcoming you and your family back for another stay with us — perhaps for more than one night next time! Warmest regards, Gouzien Britany - Front Office Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are, however, surprised by several points raised in your review, as some of the information mentioned does not reflect our procedures or the services available at our hotel. Regarding the payment and deposit, we would like to clarify that your stay was not prepaid upon arrival. As clearly indicated on our various booking channels, a pre-authorisation is requested at check-in as a security measure, in particular to cover any additional expenses that may be incurred during the stay. This is not an additional charge, and any unused amount is released directly upon departure. If the amount has not yet appeared on your account, we kindly recommend contacting your bank, as the release of the pre-authorisation is then handled by the banking institution. Regarding the restaurant, we are sorry that you felt we were not accommodating enough. However, our menu includes several options that do not contain meat, such as our vegetable wok and salads, and our team is always available to assist guests with their dietary requirements as much as possible. We are also surprised by your comments regarding the breakfast selection. Our buffet offers a wide variety of both sweet and savoury products, including pastries, gluten-free options, cold cuts, various cereals, pancakes, cakes and many other choices. We nevertheless take note of your comments regarding replenishment during your stay. Finally, we would like to clarify that our Wi-Fi is completely free of charge. When connecting, guests simply have the choice between registering or logging into their ALL Accor account, or continuing without an account. Membership is therefore absolutely not required to access the complimentary Wi-Fi. We are, of course, sorry that your overall experience did not meet your expectations, particularly regarding the issues you encountered in your room and the service you received. These points have been noted and will be followed up with the relevant teams. We value our guests' feedback and always strive to provide a transparent and accurate experience. We hope that these clarifications help to explain the procedures and services available at our hotel. Warmest regards, Gouzien Britany – Front Desk Manager

Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Le Havre Centre Gare. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Pierre, Premier de Réception

Dear Guest, Thank you for taking the time to share your feedback following your family stay with us. We are pleased to know that you enjoyed our convenient location and that you were satisfied with the comfort of your accommodation, cleanliness, check-in and check-out experience, and Wi-Fi. We also appreciate your comments regarding our sustainability initiatives. We are glad that you appreciated our efforts to reduce single-use plastic, and we sincerely apologize for the inconvenience you experienced when trying to obtain the water jars. We understand that this should have been easier and more efficiently organized. Your feedback has been shared with our team so that we can improve the availability and service of the water jars. We also take note of your comments regarding the breakfast, value for money, and the overall service provided by our team. Your feedback is valuable to us as we continuously strive to improve our guests' experience. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family again and providing you with an even more satisfying stay. Kind regards, Gouzien Britany - Front Desk Manager

M. L., Un grand merci d'avoir pris le temps de partager votre expérience et pour cette excellente note de 90/100. Nous sommes ravis que notre emplacement, le confort de l'hôtel ainsi que la qualité de notre petit-déjeuner aient contribué à la réussite de votre séjour. C'est également un plaisir de lire que notre équipe de réception a participé à votre satisfaction. Vos compliments leur seront transmis avec grand plaisir. Nous vous remercions également pour votre suggestion concernant notre offre de restauration. Nous proposons un menu différent chaque semaine. Proposer davantage de choix, comme un plat de pâtes, un poke bowl ou un sandwich, est une idée pertinente que nous ne manquerons pas de partager avec notre équipe de restauration afin de continuer à répondre au mieux aux attentes de nos clients. Au plaisir de vous accueillir de nouveau très prochainement au Novotel Le Havre. Bien cordialement, Pierre, Premier de Réception

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that the location and your overall experience did not fully meet your expectations despite being 5-10 minutes away from the hyper center of the city. Your comments have been noted and will be taken into consideration as part of our ongoing commitment to improving the guest experience. We appreciate your feedback and hope to have the opportunity to welcome you again in the future. Kind regards, Pierre, Front Office Manager

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Le Havre Centre Gare. We are delighted to know that you appreciated our convenient location. We also sincerely thank you for your comments regarding our breakfast selection, which have been shared with our team as part of our ongoing commitment to improving our services. While our hotel does not feature a swimming pool, we hope that the comfort of our facilities like the wellness center which includes sauna, hammam and jacuzzi ,as well as the quality of our hospitality contributed to an enjoyable stay. We look forward to welcoming you again on your next visit to Le Havre. Pierre, Premier de Réception

Dear Guest, Thank you very much for your excellent rating and for sharing your experience. We are delighted to hear that you appreciated the friendliness and professionalism of our team, the cleanliness of your room upon arrival, as well as the quality and variety of our breakfast buffet. We are also pleased that our convenient location close to public transport made your stay more comfortable. Your feedback is greatly appreciated and encourages us to continue providing a high-quality experience to our guests. We look forward to welcoming you back to Novotel Le Havre in the future. Kind regards, Pierre, Premier de Réception

Dear Guest, Thank you for taking the time to share your feedback following your stay. We are sorry to hear that your experience at the bar and reception did not meet your expectations. Providing attentive service and ensuring that every guest feels welcomed are among our top priorities, and we regret that you felt disappointed during your visit. We would, however, like to highlight that while our team members are young, they are dedicated, trained, and fully committed to delivering a high level of service to our guests. We strongly believe that age is not a reflection of professionalism or the ability to provide quality hospitality. We are proud of our team’s commitment, enthusiasm, and willingness to go the extra mile every day. Your comments regarding your experience at the bar have nevertheless been shared with the relevant managers so that we can continue to support our teams and maintain the high standards our guests expect. We hope to have the opportunity to welcome you again in the future and allow you to experience the professionalism and dedication of our colleagues under better circumstances. Kind regards, Gouzien Britany - Front Desk Manager