Novotel Le Havre Centre Gare Hotel 4 stars

Nothing special, nothing to draw me back. Ribs were half cold in restaurant

I am used to stay at this hotel many times. This time in particular I was quite disappointed with breakfast. Long queue to the coffee machine, scrambled eggs were not there, there also were no glasses available. As soon as you have bit too many people at the same time at breakfast the whole organization is ruined. Also why to pick up a fork somewhere instead having it on a table? That is just another walk, which might be good, unless you are in a hurry. And for the business hotel like that people are in a hurry in the morning. Out of two coffee machines one can always be broken, and I would not wait for 3-4 people in the front.

I had a pleasant and enjoyable stay at the hotel. The staff were very friendly, courteous, and always eager to help. Clean room and environment.

Your staff was friendly and attentive to our questions and requests

Very confortable

at booking stage: could not get it in the correct name (after several reminders from my secretary) at reception stage: the "modern" way of check in is simply taking too much time and itteration steps, never understand why a counter had to disappear; if you have now a large group in front of you and you better come back at a later stage because checkin will take forever. room: curtains with scars, seats with spots, keeping a room in a decent shape is important upon check out: invoice not in the right address which was asked upon check in, also check out process takes long if you need a physical invoice to carry with you You get a 6 because I am a member, but I cannot recommend Novotel Le Havre at the moment to others

Normally there is a welcome voucher for Accor members, but not in Le Havre. Cleanliness of room could be improved. Some Plug sockets defect. Breakfast is not Novotel level. Private parking is good but no reservation is possible.

I was overall satisfied

airco not functioning well nor the little refrigerator. for the rest it was OK

Confortable in general. The executive room was quite nice, well isolated, and the bed very confortable.

Honestly I believe you need to spend less time on recruiting the young and self-consciously funky and rather focus on process improvements and getting multi-skilled staff. There were annoying and massive bottlenecks at check in; too many Novotel people wandering around but not empowered to help. The rooms have wallowy cheap foam mattresses and too many hard pillows, only one bath towel and no way to dry it in time for the next shower. And the breakfast buffet is not thought through at all - cold plates, cutlery in 3 different locations, awkward layout of foods, sloppy scrambled eggs and limp bacon in a pool of water, queues at the 2 small coffee machines. It's one of those hotels which says "We're in a great location so we don't have to worry about anything else". I managed to squeeze in a quick and unsatisfactory breakfast between hordes of Italian and Chinese tourists decanted off buses and then checked out, not intending to return. Especially when I note that all the many months of inconvenient improvements in the lobby have only gestated a meaningless, anonymous and unused "business area" with uncomfortable bar stools and blonde wood desks. That tells me that the thinking is being done by someone with a man bun and not with hotel experience.

Wholly Good. Reception is very simple and give me uniqe experience.

Staff is very professional and supportive. Room was perfect.

Booked a room with double and 2 single beds, after queueing to check in was given a room with 2 doubles. After queueing again was told nothing could be done as the hotel was full. 1 hour later a different room was magically found.

All the hotel employees were real people - welcoming and accommodating to ensure a pleasant stay.