Novotel Le Havre Centre Gare Hotel 4 stars

Bad service. Hidden prices (i.e. parking). We made a reservation for two people, but by mistake the reservation was made for one person only. We called immediately the hotel to notify them that the reservation is for two people and asked whether this would change the price. The person who answered said in principle no change in price. When we made the check-in, they made us pay for another breakfast saying that the reservation is for one person only. We don't recommend this hotel at all.

Nice rooms, well located, friendly staff, good safety precautions. I only regret that all lights on each balcony remain switch on during hours : it doesn't bring anything (only nice visual looking from outside?) but this is not environmental friendly....

The hotel has been very well renovated. Good safety measures for the COVID-19.

Additional people getting in elevator and ‚reception‘ said nothing. breakfast as a usual buffetused without gloves

Personel was very friendly but circumstances were difficult. No decent breakfast. No service on the room. Low quality/price rate. But we were glad we could leave on vacation.

Thanks to Novotel staff & safe stay experience where sanitizers, masks, pre-ordered breakfast were taken care off providing a safe stay experience..

Main entrance on street side was neglected, untidy, poor first impression. Cracked mirror in elevator, broken push button for floor selection in elevator, are we in Africa?? Overall maintenance of common spaces below average for a recent hotel. Care about details was missing in this hotel. The COVID mini-breakfast at 12 EUR was a rip off. This should be provided for free as the bag hardly contained anything.

to my surprise there was 1 day that the room was not cleaned and the bed was also not done !

Great staff, helpful and friendly!

Last time was beginning january and the service was really very poor had to wait more than 15 minutes before someone helped me also in the restaurant no one was there etc...

After moving we had to find a home for a week and we selected NOVOTEL as à base. It served its purposes.

Nice and responsive people. Charlotte, Alexandria and Yean did a great job on front desk. The location was the best and how can I forget the breakfast that was so yummy.

The hotel is located well, and the executive rooms are a good size, clean and well equipped with good WiFi. The breakfast is adequate, although not catering to international tastes - I would prefer warm plates, crispy bacon, less sloppy scrambled eggs, black pepper and some variety in cereals. The dinners are truly bad though, my boss and I ate there twice last week and will not make that mistake again. In the spirit of trying to help you, I think you really need to re-engineer your kitchen and your waiting staff. I have no idea who is cooking the food (beetroot smoked salmon, entrecote, shrimp starter, butternut soup and Pad Thai is what I recall with a shudder). Really truly the worst food in 20+ places I've eaten in Le Havre. The smoked salmon was so salty as to be inedible, served with limp leaves and a half teaspoon of sauce. The entrecote was of very poor quality, a mass of fat and gristle. The shrimp starter smelt so rank I sent it back untouched, the butternut soup was bland and the Pad Thai was a mass of stodgy noodles with a few small shrimp. My boss was equally unhappy and like I said we will not eat there again. There is no excuse for making such a botch of simple cooking, especially in an international port and in a country famous for its cuisine. The gymnasium is a very big disappointment. It is poorly equipped, has no entertainment systems, is not planned or thought through by anyone with an understanding of exercise, and is not open at reasonable hours. The jacuzzi was broken and the steam room not working, and the only equipment is three cheap machines even though there is a large space and adding in some mats, weights and other inexpensive kit would be very easy. For travelling businessmen a well equipped gym is very important, especially when trying to work off jet lag. And the gym has to be accessible 24/7 not just when staff feel like it. My last comment is about the staff. They are young and attractive, but I think you would be better off getting in some more mature people who have stayed in hotels and who understand what makes for a good experience. People whose eyes rove around looking for customers to help; people who are continually thinking of improvements and who are seeking feedback. My observation (as a crusty old man) is that the young are too self absorbed, too focused on cosmetic adornments, not service oriented, not proactive and not particularly engaged. It's a shame to have such a great location and to spend lots on various cosmetic improvements while neglecting the basic fundamentals of guest experience. The only advantage you have really is that you're better than the Nomad and the other cheap hotels around the station, but that should not make you proud.

really calm hotel

We were not aware of the renovation that is going on at level 6. There is no mention about this renovation upon making reservation. Due to Health reason (dust), we had to move to another hotel and check out earlier from the original reservation. The hotel staff was not considerate and mentioned that we had non refundable reservation so the last night cannot be refunded. This is really dissatisfying