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Novotel Le Havre Centre Gare Hotel 4 stars

Customer review rating 4.2/5 4,989 reviews

Novotel Le Havre Centre Gare
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+ 21 Services
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Hotel extras

  • Choice of national and international channels as well as beIN Sports

  • Large terrace and tree-lined garden

  • Fitness, Sauna, Steam Room and Jacuzzi

  • Just 2 minutes from the train station and 5 minutes from the city center

  • Secure and paid public parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request (Nearby)
  • Golf practice facilities (Nearby)
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Le Havre Centre Gare

20 cours La Fayette
Quai Colbert
76600
le havre
france

Tel: +33235192323

Fax: (+33)2/35192325

Check-in from 14h00

Check out up to 12h00

  • Triangles des Gares :  Gares

  • LE HAVRE CENTRE CAR FERRIES :  LE HAVRE CENTRE

  • TRAMWAY :  A OU B GARES

  • By plane

    LE HAVRE OCTEVILLE At 5km / 3.11 miles

  • By boat

    CAR FERRIES At 0.5km / 0.31 miles

  • By train

    LE HAVRE At 0.1km / 0.06 miles

GPS :49.491521, 0.125565

Our accommodations

Discover our spacious, modern rooms. Choose between family rooms and twin rooms. The rooms feature tea and coffee making facilities and all have a bathroom with a separate toilet.

Classic Room - 1 single beds and 1 sofa bed 2 persons

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic Room - 1 single beds and 1 sofa bed 1 person

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Upper Room-1 Double Bed

  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Classic Room - 2 single beds and 1 sofa bed 1 person

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft

Executive Room - 1 double bed and 1 sofa bed 2 people

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
Rooms

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Come and enjoy a pleasant moment in our bar - it's the ideal place for a business meeting, drinks with friends or a light lunch. You can also create your own musical ambience with our tablet equipped with the Deezer music streaming app.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 162 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Le Havre Centre Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,989 reviews

tripadvisor

TripAdvisor Rating 3.5/5

865 reviews

Great location!

Customer review rating 4.2/5

Chris B. P. Couples - 17/03/2020 Confirmed reviews ALL

Great staff, helpful and friendly!

Dear Chris B., Ph.D, Thank you for your review of our hotel. The Novotel Le Havre Centre Gare Team is happy that you enjoyed your stay and hopes to welcome you again soon. Kind regards, Christel Bras, General Manager

much better than last time

Customer review rating 4.2/5

C. Business - 13/03/2020 Confirmed reviews ALL

Last time was beginning january and the service was really very poor had to wait more than 15 minutes before someone helped me also in the restaurant no one was there etc...

Dear MrCALLENS, We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Christel Bras, General Manager

Temporary home

Customer review rating 4.2/5

Jacques Couples - 10/03/2020 Confirmed reviews ALL

After moving we had to find a home for a week and we selected NOVOTEL as à base. It served its purposes.

Dear Jacques, Thank you for the great review of our hotel. It is always a pleasure to receive positive feedback and your satisfaction is our best reward! We are really sorry for your first night on ordinary room. We are going to care more attention for the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Bras, General Manager

Good breakfast and the best location

Customer review rating 4.2/5

Ashley Business - 24/02/2020 Confirmed reviews ALL

Nice and responsive people. Charlotte, Alexandria and Yean did a great job on front desk. The location was the best and how can I forget the breakfast that was so yummy.

Dear Ashley, Thank you for your review of our hotel. The Novotel Le Havre Centre Gare Team is happy that you enjoyed your stay and hopes to welcome you again soon ! Kind regards, Christel Bras, General Manager

Good location, adequate rooms, poor gym, awful food

Customer review rating 4.2/5

M. L. Business - 16/02/2020 Confirmed reviews ALL

The hotel is located well, and the executive rooms are a good size, clean and well equipped with good WiFi. The breakfast is adequate, although not catering to international tastes - I would prefer warm plates, crispy bacon, less sloppy scrambled eggs, black pepper and some variety in cereals. The dinners are truly bad though, my boss and I ate there twice last week and will not make that mistake again. In the spirit of trying to help you, I think you really need to re-engineer your kitchen and your waiting staff. I have no idea who is cooking the food (beetroot smoked salmon, entrecote, shrimp starter, butternut soup and Pad Thai is what I recall with a shudder). Really truly the worst food in 20+ places I've eaten in Le Havre. The smoked salmon was so salty as to be inedible, served with limp leaves and a half teaspoon of sauce. The entrecote was of very poor quality, a mass of fat and gristle. The shrimp starter smelt so rank I sent it back untouched, the butternut soup was bland and the Pad Thai was a mass of stodgy noodles with a few small shrimp. My boss was equally unhappy and like I said we will not eat there again. There is no excuse for making such a botch of simple cooking, especially in an international port and in a country famous for its cuisine. The gymnasium is a very big disappointment. It is poorly equipped, has no entertainment systems, is not planned or thought through by anyone with an understanding of exercise, and is not open at reasonable hours. The jacuzzi was broken and the steam room not working, and the only equipment is three cheap machines even though there is a large space and adding in some mats, weights and other inexpensive kit would be very easy. For travelling businessmen a well equipped gym is very important, especially when trying to work off jet lag. And the gym has to be accessible 24/7 not just when staff feel like it. My last comment is about the staff. They are young and attractive, but I think you would be better off getting in some more mature people who have stayed in hotels and who understand what makes for a good experience. People whose eyes rove around looking for customers to help; people who are continually thinking of improvements and who are seeking feedback. My observation (as a crusty old man) is that the young are too self absorbed, too focused on cosmetic adornments, not service oriented, not proactive and not particularly engaged. It's a shame to have such a great location and to spend lots on various cosmetic improvements while neglecting the basic fundamentals of guest experience. The only advantage you have really is that you're better than the Nomad and the other cheap hotels around the station, but that should not make you proud.

Dear Mr H., Thank you for taking the time to tell us about your experience at Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience to every customer; therefore your feedback is very important to us. I feel sorry that you didn’t enjoy the food in our resturant, know that your point of view is very important to us and we really want to improve day after day. I am a bit surprised that you did not like the pad thai and the shrimps with Jack Daniel’s sauce cause they are two of our bestsellers and they are usually very appreciated by our customers since they are fresh and homemade. However thank you for sharing your opinion and for letting us know that we need to keep improving some of our recipes. I wish to see you back in our restaurant to soon prove you that we can be so much better. We are currently experiencing a breakdown in our Wellness Area. Breakdowns are beyond our control. We had to order a spare part which had to be individually manufactured - as soon as we will receive it early March we will be able to install it and put our facilities back in order. We once again apologize for the inconvenience caused and thank you for your suggestions on how we could improve the gym and make it more accessible to international travelers. Please be assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Once again my most felt thank you for the time and effort you put into your very detailed and Sincerely, Christel Bras ,General Manager

good

Customer review rating 4.2/5

David Business - 30/12/2019 Confirmed reviews ALL

really calm hotel

Dear David, We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christel Bras, General Manager

Renovation noise and dust

Customer review rating 4.2/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

We were not aware of the renovation that is going on at level 6. There is no mention about this renovation upon making reservation. Due to Health reason (dust), we had to move to another hotel and check out earlier from the original reservation. The hotel staff was not considerate and mentioned that we had non refundable reservation so the last night cannot be refunded. This is really dissatisfying

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The renovations are inside the rooms of the 6th floor so I am sorry it disturbed you from your room on the second floor. The renovations started on November and it is the first time, we have complaints that it has consequences on other floors so we will be very careful from now on. We would be happy to welcome you again after our rénovations and offer you an upgrade in one of our brand new Exectuive rooms. Sincerely, Christel Bras, General Manager
Customer review rating 4.2/5

Anonymous Friends - 22/12/2019 Confirmed reviews ALL

Excellent

Chère Anne Sabine, Nous vous remercions pour l'excellent avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt ! Veuillez agréer, Madame, nos salutations distinguées. Christel Bras, Directrice
Customer review rating 4.2/5

Albrecht Business - 13/12/2019 Confirmed reviews ALL

Improving; Staff 10, accomodation (room) 5

Dear Albrecht, Thank you for taking your time to write to us following your stay in our hotel. We are aware that some rooms are aging. We have recently renovated two test rooms and our work has been validated and will start at the end of this year. In the next three years, all of our bedrooms and bathrooms will be renovated. I hope we will have the pleasure of seeing you again soon at the Novotel Le Havre Center Gare. Sincerely, Christel Bras, General Manager

Clean, efficient & friendly

Customer review rating 4.2/5

M R. Solo - 09/12/2019 Confirmed reviews ALL

Very positive, a pleasant experience in Le Havre

Dear MARTIN R., We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Christel Bras, General Manager

Good hotel but not great

Customer review rating 4.2/5

Arvin Business - 22/11/2019 Confirmed reviews ALL

Stayed here for 5 nights. All fairness fairly ok hotel but not the best novotel I stayed in. Choice for vegetarians ( breakfast)is quite limited. Not all staff speaks English. And rooms smell dingy and are quite noisy as they are poorly isolated. I could people talking and shouting as it was coming from your own room.

Dear Arvin, We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. Our hotel doesn't have its own car park. We offer two solutions, a small exterior car park and access to the public underground car park called Parc des Gares, located just behind our hotel. It has videosurveilliance. I am very surprised that your room was noisy as we usually have compliments about the isolation as our guests are often surprised not to hear the noise from the road when you have a room with view on the little harbor in front of the hotel. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Christel Bras, General Manager

Service is getting worse every time I visit, this was my last one, not going to stay at this loaction anymore

Customer review rating 4.2/5

Tjeerd P. Business - 07/11/2019 Confirmed reviews ALL

Although partly renovated, elevators are not working and the place looks and feel disorganized and messy. Staff shortage to serve reception and bar area, the little staff available is jumping around in circles without any direction or management oversight. Food during dinner time was absolutely below standard both product quality wise and preparation. Seems the decision was made to maximize profit on short term, leading to loosing loyal guests.

Dear Tjeerd P., Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team did not decrease. We still are as many as we used to be and even more. I am sorry that the lift was out of order. It was momentary during the check of the technician. You understand that for security reasons, techniciens regularly intervene to check that the elevators are OK. Sometimes one of them may happen to be outof order for two days when we need to order a replacement piece and expect the delivery. Unfortunately this is beyond our control. We are currently renovating our rooms now that the common areas are done. I hope you will give us another chance and that this time we will offer you entire satisfaction. Sincerely, Christel Bras, General Manager

Basic comfort guaranteed

Customer review rating 4.2/5

Anonymous Business - 10/10/2019 Confirmed reviews ALL

Nice hotel but rather cold atmosphere

Dear Sir, The Novotel team thanks you for taking the time to give us your impressions further to your stay in our hotel. We are surprised that you felt the atmosphere was cold, because our hotel has been recently renovated and now, the lobby is warmer and we also removed the barriere of the reception desk to to personnalize your arrival. I hope we will welcome you again. Sincerely, Christel Bras, General Manager

Disorganized and distressed.

Customer review rating 4.2/5

Joseph C. Friends - 05/10/2019 Confirmed reviews ALL

Upon check in, elevator not working and had to carry suitcase to second floor room. That evening tried calling desk because the room was so warm. Phone not working. Went to front desk and was told someone would be up as soon as possible. Forty five minutes later as I was preparing to go back downstairs someone from the front desk came to the room. I was told air conditioning system was shut off for the season, I requested a fan and was told there were none. The phone was tested and found to be out of order. I asked to be transferred to another room but was told none were available. The next morning when we went to breakfast (we paid extra to have this included) we found there was nothing available short of some jams, bananas and cheese because there were approximately 30-40 French policeman having breakfast. As quickly as any food was put out it was gone. I have great respect and admiration for the police so I was very happy to forgoe breakfast. At the very least I would like to be reimbursed for breakfast.

Dear JOSEPH C., Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. When you came, the weather was not so good and some guests complained because they were cold, this is why we cut the air-conditioning that was replaced by heating. In our hotel, we can't have both, it's either one of the two. I am sorry about your phone in the room that was out of order. The group of policemen you saw arrived last minute, due to the big fire in a factory in Rouen. We will proceed to the refund of your breakfasts. Can you please come back to us and give us your credit card details so that we can refund you? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Bras, General Manager

OK

Customer review rating 4.2/5

Anonymous Couples - 28/09/2019 Confirmed reviews ALL

OK but facilities were tired and cleanliness was not great. Would not stay with you again.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our hotel has been recently renovated and I am sorry that you did not like the facilities in our hotel. Can you be more specific as to which facilities you mean so that we understand what happened? We will also soon make rooms rénovations so I hope that you will give us another chance and that you will be fully satisfied next time you stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Bras, General Manager

uneventful

Customer review rating 4.2/5

Peter Business - 20/09/2019 Confirmed reviews ALL

Nothing special, nothing to draw me back. Ribs were half cold in restaurant

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christel Bras, General Manager

Very nice, but lot of things to improve

Customer review rating 4.2/5

Traveller Solo - 20/09/2019 Confirmed reviews ALL

I am used to stay at this hotel many times. This time in particular I was quite disappointed with breakfast. Long queue to the coffee machine, scrambled eggs were not there, there also were no glasses available. As soon as you have bit too many people at the same time at breakfast the whole organization is ruined. Also why to pick up a fork somewhere instead having it on a table? That is just another walk, which might be good, unless you are in a hurry. And for the business hotel like that people are in a hurry in the morning. Out of two coffee machines one can always be broken, and I would not wait for 3-4 people in the front.

Dear Traveller, Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your remarks with the breakfast team and we will take the necessary measures to remedy to the situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Bras, General Manager

Nice

Customer review rating 4.2/5

Famurewa O. Business - 14/09/2019 Confirmed reviews ALL

I had a pleasant and enjoyable stay at the hotel. The staff were very friendly, courteous, and always eager to help. Clean room and environment.

Dear Famurewa O., We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christel Bras, General Manager

We had a very brief but positive experience

Customer review rating 4.2/5

Howard M. Couples - 11/09/2019 Confirmed reviews ALL

Your staff was friendly and attentive to our questions and requests

Dear Howard M., Thank you for the great review of our hotel. It is always a pleasure to receive positive feedback and your satisfaction is our best reward! Looking forward to welcoming you again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager

Mr

Customer review rating 4.2/5

Malcolm J. Couples - 09/09/2019 Confirmed reviews ALL

Very confortable

Dear Malcolm J., Thank you for taking the time to give us a review further to your stay in our hotel. I am glad that you appreciated your stay and your satisfaction is our best reward! I hope we will welcome you again soon at the Novotel Le Havre Centre Gare. Sincerely, Christel Bras, General Manager
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