Novotel Guwahati GS Road 5 stars

Customer review rating (ALL Rating) 4.1/5 1,130 reviews

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Novotel Guwahati GS Road - Image 1
Novotel Guwahati GS Road - Image 2
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Novotel Guwahati GS Road - Image 4
G S Road, Downtown Dispur, Assam, 781006 GUWAHATI, India

Description

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Centrally located on the Guwahati-Shillong Road

  • Designated Smoking Rooms

Our accommodation(s)

Hotel location

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

Telephone
Fax +91 361 710 4445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,130 reviews

TripAdvisor Rating  4.6/5  1,042 reviews

Certificate of excellence 2025

Great hospitality and great staff.

TripAdvisor rating 5.0/5

Adventure04386313414 TripAdvisor review

Staff was very helpfull and sweet. Food was great too and in room dining service was super fast. Great stay. Wishing them all success.

Loved the hospitality of front desk

TripAdvisor rating 5.0/5

Freedom57339185288 TripAdvisor review

The stay was very good specially the hospitality of Front office Ms. Priya. She was very helpful and kind. Very smooth check-in checkout.

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TripAdvisor rating 5.0/5

Excursion15692002349 TripAdvisor review

Valentina made our visit special with her warm hospitality and caring nature. She made us feel welcomed and comfortable from start to finish. Her service truly reflects passion and dedication

Dear Valued Guest, Thank you for sharing such lovely feedback. We are delighted to hear that Valentina made your stay at Novotel Guwahati truly special with her warm hospitality and caring nature. It’s always our goal to make every guest feel welcomed and comfortable, and we are thrilled that Valentina’s dedication and passion created a memorable experience for you from start to finish. Your kind words will be shared with Valentina, and we know they will mean a lot to her. Guests like you inspire our team to continue delivering exceptional service with genuine care. We look forward to welcoming you back soon for another enjoyable and memorable stay. Best Regards, Vineet Kumar Mishra General Manager

Customer review rating 3.5/5

Muniya P. Friends - Confirmed reviews ALL

I had a very pleasant and comfortable stay at Novotel, where the room was well-maintained, clean, and spacious, making it easy to relax after a long day. The staff were consistently friendly, polite, and helpful, always ready to assist with a smile, which made the experience even better. Overall, the quality of service was excellent, and everything from check-in to check-out was smooth and well-managed, leaving me completely satisfied with my stay.

Dear Ms. P., Thank you very much for sharing your thoughtful and detailed feedback following your recent stay with us. We are delighted to know that you had a pleasant and comfortable experience at Novotel and that our clean, spacious rooms and smooth check-in process contributed positively to your visit. At Novotel, we strive to ensure that every guest leaves with a memorable experience, and it is truly encouraging to learn that our friendly service and overall hospitality made your stay enjoyable. It is especially rewarding to read your kind words about our team. Your appreciation of their friendliness, politeness, and helpful attitude truly means a lot to us. We are also pleased to hear your special mention of our housekeeping manager. Your recognition of her kindness and professionalism, along with the thoughtful complimentary gesture, has been shared with her and the team—it will certainly motivate them to continue delivering heartfelt service. At the same time, we sincerely appreciate your constructive feedback. We apologise for the inconvenience you experienced during check-out, particularly regarding the delayed assistance with luggage despite contacting reception. Your comments have been shared with our team to ensure that support is more readily available, especially for guests travelling with heavy or multiple bags. We have also noted your feedback regarding WiFi speed and will review this with our technical team to further enhance guest comfort and connectivity. Thank you once again for choosing Novotel and for recommending our brand. We truly value your loyalty as an ALL Classic member and look forward to welcoming you back for another memorable stay. Best Regards, Vineet Kumar Mishra General Manager

Customer review rating 0.5/5

Oscar M. Families - Confirmed reviews ALL

I think the staff don’t talk to each other. Have no respect for your time. Have no idea how to burn vouchers or points. Location is pretty far off from tourist centres.

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise that your experience did not meet your expectations, and we deeply regret the inconvenience you faced, particularly as an ALL Platinum member. We are very concerned about the issues you highlighted regarding check-in, voucher redemption, and billing. Waiting at reception and still being charged incorrectly is unacceptable, and we understand how frustrating this must have been, especially during what was meant to be a routine one-night stay. We also apologise for the lack of recognition, missed welcome amenities, and concierge service during your visit. Your feedback regarding staff coordination, communication, and knowledge of loyalty programme benefits has been shared with our management team. We are taking immediate steps to reinforce staff training, improve internal communication, and ensure our team is fully equipped to assist Platinum members with vouchers, points, and other ALL benefits. While we are glad that you were satisfied with your room upgrade, cleanliness, and WiFi, we acknowledge that these positives do not compensate for the service shortcomings you experienced. Your feedback is invaluable in helping us improve, and we are committed to making the necessary changes to prevent similar experiences in the future. We truly value your loyalty to Accor, and we would appreciate the opportunity to restore your confidence in our brand. Our management team would be happy to connect with you directly to address the billing issue and discuss how we can make amends for the inconvenience caused. Thank you again for your candid feedback. It is through honest reviews like yours that we are able to improve our service and ensure a better experience for our guests. Best Regards, Vineet Kumar M. General Manager

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Other web-users rate our hotel

  • 376 reviews 9.1/10 Location
  • 943 reviews 8.1/10 Room
  • 2,793 reviews 9.2/10 Service
  • 17 reviews 7.5/10 WiFi
  • 1,086 reviews 9/10 Food
  • 554 reviews 8.5/10 Cleanliness
  • 372 reviews 9.4/10 Vibe
  • 295 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.