Novotel Guwahati GS Road 5 stars

Customer review rating (ALL Rating) 4.1/5 1,132 reviews

Best price
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Novotel Guwahati GS Road - Image 1
Novotel Guwahati GS Road - Image 2
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G S Road, Downtown Dispur, Assam, 781006 GUWAHATI, India

Description

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Centrally located on the Guwahati-Shillong Road

  • Designated Smoking Rooms

Our accommodation(s)

Hotel location

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

Telephone
Fax +91 361 710 4445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,132 reviews

TripAdvisor Rating  4.6/5  1,041 reviews

Certificate of excellence 2025

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TripAdvisor rating 5.0/5

Excursion15692002349 TripAdvisor review

Valentina made our visit special with her warm hospitality and caring nature. She made us feel welcomed and comfortable from start to finish. Her service truly reflects passion and dedication

Customer review rating 2.0/5

Vishal S. Couples - Confirmed reviews ALL

Rooms had strange smell. Very small pool and they closed terrus at 10pm

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent stay booked through the Accor ALL App. We truly appreciate your loyalty as an ALL Classic member and regret to learn that your experience did not meet your expectations. At Novotel, we strive to ensure that every guest leaves with a memorable experience, and it is disappointing to know that we fell short during your visit. Please accept our sincere apologies for the discomfort you experienced due to the unusual smell in your room. This is certainly not the standard we aim to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate investigation and corrective action. We also understand your disappointment regarding the pool size and the early closure of the terrace at 10:00 pm. Your feedback has been noted and will be reviewed with our management team as we continually evaluate our facilities and operating hours to better suit our guests’ needs, particularly for couples seeking a relaxing stay. While we are pleased to know that you found the booking process, arrival, and our team members satisfactory, we regret that other aspects of your stay impacted your overall impression and willingness to recommend us. Your observations regarding accommodation, cleanliness, and breakfast are extremely valuable and will help us focus on areas requiring improvement. We sincerely hope to have the opportunity to welcome you back and restore your confidence in Novotel and Accor by delivering the level of comfort and service you rightfully expect. Should you plan another stay with us, please feel free to contact us directly so we may ensure a more pleasant and seamless experience. Best Regards, Vineet Kumar Mishra General Manager

Customer review rating 4.0/5

Chowdary M. V. Couples - Confirmed reviews ALL

Clean and spacious rooms, very punctual , polite and well behaved staff. Toiletries were inadequate, like soap

Dear Mr. V., Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location, clean and spacious rooms, and the punctual, polite, and well-behaved service provided by our team. At Novotel, we strive to ensure that every guest leaves with a memorable experience, and it is truly rewarding to see that most aspects of your stay met — and exceeded — your expectations. Your perfect scores for check-in, accommodation, breakfast, Wi-Fi, cleanliness, and our team are sincerely appreciated. We are especially grateful for your kind words about our reception and breakfast teams. Your recognition has been shared with them and will certainly motivate them to continue delivering exceptional service. Thank you also for highlighting the point regarding toiletries. We regret that the availability did not fully meet your expectations, and your comment has been noted for review to ensure greater consistency and comfort for our guests going forward. It is wonderful to know that you would recommend Novotel to friends and family, and we truly appreciate your willingness to share your experience with fellow travelers on Google. We look forward to welcoming you again in the near future and providing you with another comfortable and pleasant stay. Best Regards, Vineet Kumar Mishra General Manager

Wonderful Stay with Exceptional Personal Attentions

TripAdvisor rating 5.0/5

AnilSrivastava75 TripAdvisor review

Wonderful Stay with Exceptional Personal Attention – Novotel GS Road, Guwahati I had a very pleasant stay at Novotel GS Road, Guwahati, made truly memorable by the outstanding support from the hotel team. A special mention to Ms. Minakshi Pandy, Room Division Manager, for her excellent and proactive support. When I raised an issue regarding delayed responses from different departments, she stepped in immediately, took personal ownership, and ensured close monitoring until everything was resolved smoothly. This level of leadership and customer focus is highly commendable. The breakfast experience was equally delightful. Ms. Mawii at the breakfast area was outstanding attentive, warm, and genuinely caring. She took care of every request with a smile and ensured the taste buds of guests were well looked after. Her service truly elevated the dining experience. Overall, a comfortable stay with professional service and a strong focus on guest satisfaction. I would definitely recommend Novotel GS Road, Guwahati, and look forward to staying here again.

Dear Mr. Srivastava, Thank you very much for your perfect rating and for taking the time to share such a detailed and thoughtful review of your stay at Novotel GS Road, Guwahati. We are delighted to hear that your stay was not only comfortable but also made truly memorable by the personalised attention from our team. Your special mention of Ms. Minakshi Pandy, our Room Division Manager, is greatly appreciated. We are proud of her proactive approach and dedication to ensuring that any issues are resolved promptly and smoothly. Feedback like yours highlights the level of leadership and guest focus we strive to deliver consistently. We are also thrilled to know that your breakfast experience was enhanced by the attentive and warm service of Ms. Mawii. Providing care and attention with a smile is at the heart of our hospitality, and your recognition of her efforts is deeply valued. At Novotel, we strive to ensure every guest leaves with a memorable experience, and it is rewarding to know that our team’s commitment to professional service and guest satisfaction made a positive impact on your stay. Thank you again for recommending Novotel GS Road, Guwahati. We look forward to welcoming you back for another exceptional stay in the near future. Best Regards, Vineet Kumar Mishra General Manager

Great experience

TripAdvisor rating 5.0/5

Sherpa04151017530 TripAdvisor review

The staff is really hospitable and I loved the experience so far they even give us the complimentary sweet dish would love to come back

Dear Valued Guest, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you had a great experience during your stay with us and that our team’s warm hospitality contributed to making your visit enjoyable and memorable. It is especially rewarding to know that you appreciated the complimentary sweet dish, as we always aim to add thoughtful touches to enhance our guests’ experiences. Your recognition encourages our team to continue delivering attentive, friendly, and personalised service to every guest. At Novotel, we strive to ensure every guest leaves with a memorable experience, and your feedback reassures us that our efforts are making a meaningful impact. Knowing that you would love to come back is the highest compliment we could receive. We truly look forward to welcoming you again soon for another delightful and memorable stay, and to exceeding your expectations once more. Best Regards, Vineet Kumar Mishra General Manager

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Other web-users rate our hotel

  • 376 reviews 9.1/10 Location
  • 943 reviews 8.1/10 Room
  • 2,793 reviews 9.2/10 Service
  • 17 reviews 7.5/10 WiFi
  • 1,086 reviews 9/10 Food
  • 554 reviews 8.5/10 Cleanliness
  • 372 reviews 9.4/10 Vibe
  • 295 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.