Novotel Guwahati GS Road 5 stars

Customer review rating (ALL Rating) 4.1/5 1,138 reviews

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Novotel Guwahati GS Road - Image 1
Novotel Guwahati GS Road - Image 2
Novotel Guwahati GS Road - Image 3
Novotel Guwahati GS Road - Image 4
G S Road, Downtown Dispur, Assam, 781006 GUWAHATI, India

Description

Hotel extras

  • 84 Superior Rooms, 26 Executive Rooms & 8 Suites

  • Multifarious dining options & meeting venues offering varied range of cuisines

  • Eccentric roof-top infinity swimming pool, Spa & 24/7 Fitness Centre

  • Centrally located on the Guwahati-Shillong Road

  • Designated Smoking Rooms

Our accommodation(s)

Hotel location

Novotel Guwahati GS Road

G S Road, Downtown Dispur, Assam
781006 GUWAHATI
India

GPS:26.138921, 91.798386

Telephone
Fax +91 361 710 4445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,138 reviews

TripAdvisor Rating  4.6/5  1,032 reviews

Certificate of excellence 2025

I had a wonderful stay at novotel guwahati fir 4 Days . The experience was excellent, with special mention to the cleani

TripAdvisor rating 5.0/5

Venture05259370572 TripAdvisor review

I had a wonderful stay at novotel guwahati fir 4 Days . The experience was excellent, with special mention to the cleaning at the room .the staff were Verry helpful specially Mr Happy kumar he was very helpful and making my stay even more enjoyable. And also team from housekeeping team because. The room was chen and hygiene could replacenish toiletries and towels more frequently. While the room was clean. They dud an outstanding job of keemy room clean and tidy .The overall environment was peaceful and maintained.

Dear Valued Guest, Thank you for your perfect rating and for sharing such wonderful feedback about your 4-day stay at Novotel Guwahati. We are truly delighted to know that your experience was excellent and that you enjoyed a peaceful and well-maintained environment throughout your visit. We sincerely appreciate your kind words about the cleanliness of the room and the efforts of our housekeeping team in maintaining hygiene and promptly replenishing toiletries and towels. A special thank you for recognizing Happy for his helpfulness and dedication—your appreciation will surely motivate him and the entire team. At Novotel, we strive to ensure every guest leaves with a memorable experience, and it is rewarding to know that we could make your stay comfortable and enjoyable. We look forward to welcoming you back again for another pleasant stay. Best Regards, Vineet Kumar Mishra General Manager

One of the great hospitality sectors of Novotel Guwahati is .Check in,Check out is very smooth. The front desk staff was very h

TripAdvisor rating 5.0/5

Relax25058381375 TripAdvisor review

We are coming from Australia. When we went to check in it was really great hospitality from the Front desk people. They are very creative and probation. Especially from the Front desk Mr DHRUBA. He is the only one to Help us because for me this is the new city . Dhruba booked tickets for kamakhya Darshana. He booked a car,and everything... We will visit soon.

Dear Ms. Niki, Warm greetings from Novotel Guwahati, and thank you for taking the time to share such a detailed and wonderful review of your stay with us. We are thrilled to hear that your experience, from check-in to check-out, was smooth and enjoyable. It is especially gratifying to know that our Front Desk team made you feel welcomed and well cared for, even though it was your first visit to Guwahati. Your kind words about Mr. Dhruba are greatly appreciated—his dedication in assisting you with local guidance, booking tickets for Kamakhya Darshan, arranging transportation, and ensuring everything went seamlessly truly reflects the high standards of service we strive to deliver. He will be delighted to know that his efforts made your visit more comfortable and memorable. At Novotel, we take pride in providing personalized, attentive service to each guest and ensuring that every stay is a memorable one. Knowing that we were able to make your trip from Australia so smooth and enjoyable is extremely rewarding for our entire team. We look forward to welcoming you back soon and providing you with another exceptional and seamless experience in Guwahati. Best Regards, Vineet Kumar Mishra General Manager

Customer review rating 1.5/5

Warwick A. Business - Confirmed reviews ALL

the check in was confused the check out was more confused the staff made errors and then laughed about it the billing did not match the booking the restaurant wished to charge for breakfast when it was included the elevator did not work the serving staff forgot the coffee order and the whole hotel ran out of diet coke

Dear Mr. A., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Guwahati GS Road. We are truly sorry to learn that your experience fell far short of the high standards we aim to provide and the expectations you have as a valued ALL Platinum member. We sincerely apologize for the multiple issues you encountered: Check-in and check-out confusion and billing discrepancies, which understandably caused frustration. Restaurant and in-room dining lapses, including missed coffee and breakfast orders, and the incorrect attempt to charge for an included breakfast. Elevator malfunction and other operational shortcomings during your stay. Staff behavior, including errors and unprofessional conduct, which is unacceptable. Cleanliness issues, as well as the absence of expected welcome amenities and drinks. Stock unavailability, such as Diet Coke, which further affected your experience. Please rest assured that your feedback has been escalated to our management and operations teams. We are taking immediate corrective actions to address service gaps, improve staff training, and ensure operational consistency so that such lapses do not recur. We deeply regret that your stay was impacted on multiple fronts, and we understand how disappointing this must have been. Your comments are invaluable in helping us identify areas that require urgent attention, and we are committed to making significant improvements. At Novotel, we strive to ensure that every guest leaves with a comfortable and memorable experience. While we regret we did not achieve this during your stay, we hope to have the opportunity to restore your confidence in our service on a future visit. Please feel free to reach out to us directly if you would like to discuss your experience further—we would welcome the opportunity to make amends. Best Regards, Vineet Kumar Mishra General Manager

Customer review rating 1.0/5

Murugathithan S. Business - Confirmed reviews ALL

From check-in to exit, we faced problems. Anything you order in restaurant is never delivered. All two days we faced huge issue.

Dear Mr. S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Guwahati GS Road. We are deeply sorry to hear that your experience fell far below the standards you rightly expected from us, and we sincerely apologize for the inconvenience caused throughout your stay. We regret that your check-in was delayed and that your requests were not acknowledged, despite providing supporting call logs. This is certainly not the level of service we aim to deliver. Additionally, we are extremely concerned about your experience in the restaurant, where your orders were delayed or not delivered, and staff appeared inattentive. Please rest assured that your feedback regarding staff responsiveness, customer service, and restaurant operations has been escalated to the management team for immediate review. We are already taking steps to ensure proper staffing, training, and process improvements so that such issues do not recur. While we are glad to note that you found the cleanliness of the accommodation satisfactory, we understand that the repeated issues with service, delays, and unfulfilled orders overshadowed your overall experience. We are truly sorry for the frustration this caused and the negative impression it created. As a valued ALL Accor Silver member, your satisfaction is extremely important to us. We sincerely hope you will allow us another opportunity to provide the quality service, attentiveness, and seamless experience that Novotel is known for. We appreciate your honest feedback, as it highlights areas that require urgent attention and improvement. Should you wish to discuss your experience further, please do not hesitate to reach out to us directly—we would welcome the opportunity to address your concerns personally. Best Regards, Vineet Kumar Mishra General Manager

Stay at Novotel Guwahati

TripAdvisor rating 5.0/5

Varun1285 TripAdvisor review

Good Stay. Everything was comfortable and well organised. The staff was courteous and prompt. Will prefer to stay here again.

Dear Valued Guest, Warm greetings from Novotel Guwahati, and thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable and well-organized stay and that our team’s courteous and prompt service contributed to a positive experience. Your kind words are truly appreciated and will be shared with our staff, as they are a great source of motivation. At Novotel, we strive to ensure that every guest leaves with a memorable experience, and we are pleased that your stay reflected this commitment. We look forward to welcoming you back soon for another enjoyable stay. Best Regards, Vineet Kumar Mishra General Manager

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Other web-users rate our hotel

  • 378 reviews 9.1/10 Location
  • 934 reviews 8/10 Room
  • 2,788 reviews 9.2/10 Service
  • 17 reviews 7.5/10 WiFi
  • 1,091 reviews 9/10 Food
  • 538 reviews 8.3/10 Cleanliness
  • 373 reviews 9.3/10 Vibe
  • 296 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.