Excellent hospitality especially by the Manager Mr Uday Prakash

Overall dissatisfied. Property is good but service is bad.

But I didn’t received points …. My membership number is 30…9595 8

Staff were extremely well behaved, tried to accommodate every request and profusely apologized when any mistake has happened. Property was slightly disappointing. In Room 324 the door for the bathroom was not functioning and also to my shock i saw a cockroach roaming around. Surely can't expect that from Novotel. Your staff immediately upgraded me to a better room but end of the day we all believe in getting things first time right. However, we were overwhelmed with your staff behavior which is why i will still rate my stay as satisfactory or better than that Thank you Your Sincerely Ravishanker J.

Property was good. But the quality of service was not upto the mark. No proper response for the calls that was made from the room.

The property is used for variety of things. The guest has to compete in everything including elevators. At any point of time there is a commotion in the lobby. The front desk and house keeping requires huge grooming, sense of urgency and responsibility. The Entrance and alighting and exit exercises are very torturous. The time to get in and get out on to a fast lane is mercy. To under stand the billing requires special skills. If it is Novotel specialty I have no clue . If I pay 1 bill, I would remember 1 bill. It need not be reclassified in to several heads and sub heads. The phone registered on the website no one answers. The best person I remember is Mr. Jeetu, resturant and beverage manager. He attended us with a smile every time. The Lenin specially towels needs a 5 times higher quality & maintenance. The air-conditioner control is the worst. It can not be regulated. Very disappointed. My experience in BKC/ Aero City are matchless. Varun Novotel is not up to the Mark. The front desk did not even bother to register my request to settle my bills up front and just take the bill in the morning. The Gentleman in the night shift said pleas inform 1/2 hour before morning shift people will keep it ready and payment also can be made morning only. The quality of south Indian Filter coffee is absent. Can this ever happen at Vijayawada? The service, hospitality, taste everything is down the road. Please take this constructively. I will visit again soon.

The property is a land mark for vijayawada. But the staff commitment levels were not up to accor standards. Definitely few of the guys in restaurant and house keeping needs quality training.

Stay was good, comfortable

Many times I called for room service in 3 days stay but ko one taken the call.

It was disappointing this time due to inefficiency at the front desk. inadequate information was given to me by Karishma

I have stayed in the hotel for one night , it was pleasant stay and room hygiene was maintained well

I have seen irresponsibility

Room and the property is nice but way too crowded in the dining area and no safety protocols. Dinner buffet and breakfast seemed very chaotic. No hostess was available, servers were too busy or preoccupied. Service can be improved. Only one front desk person seemed knowledgeable the other couldn't understand what was being asked. Overall staff need more training otherwise decent place to stay.

Room service was worst and charged very high

Committed with Accor that’s Why Staying Frequently here as I love road trips . But consecutively in a span of 2 Month faced bad experiences. Which Communicated to Duty Managers and It’s Some how resolved but the Million Dollar Question is Why Management of Novotel Varuna Vijayawada appointed Such illiterate Staffs which damaging the reputation of the property and Accor as well .