Overall good experience in five star property

Our stay at your hotel fell far short of expectations, especially given the price point. We checked in at midnight on October 7th, and the issues began immediately. Arrival & Valet: There was no valet staff present at around 8pm to 9pm so I had to find parking and park the car myself. Front Desk & Service Requests: During check-in, we requested plates and cutlery to eat in our room. The front desk assured us they would send them up, but nothing arrived. We had to call guest service ourselves while our food got cold. Additionally, we had to call guest service twice just to get the minibar filled. Housekeeping Neglect: When housekeeping cleaned the room, they removed empty water bottles without restocking fresh ones. They also took away our used towels and replaced them with only one towel for two guests. Facilities & Amenities: The Wi-Fi was extremely slow and practically unusable throughout our stay. Overall, the room quality does not match the premium price charged, and the lack of basic coordination across service teams made the stay frustrating. I would not recommend staying here until management improves staff accountability and basic guest services.

AC in the can be improved

Very beautiful property and nice staff they treat us well with there warmth smile thanks veda for ypur speek check in

Chef Prabath ,Anjali & Raghu sevice was excellent

Ms.Anjali is caring when we are having food breakfast lunch and dinner with polite and hospitality with smile service is also good. Mr Satya and Mr. Dhanush Thanks All team Team member Raghu, Vignesh, Rehena, Yarraiah, Chef Das, Chef pravat they are all caring in food exchange

While the general hotel staff and junior employees are good—especially the check-in manager, Lalit, who was incredibly helpful, attentive, and welcoming—the restaurant service is terrible. The kitchen and senior staff are awful, standing around idle, lacking basic manners, and frequently getting orders wrong. Most concerning is their unacceptable bias and colonial mindset; they completely ignore regular guests and only offer attentiveness when serving foreigners. Lalit and the junior team deserve praise, but the senior restaurant staff need urgent retraining in basic etiquette and equal treatment

Anjali.. is good she service is nice and hospitality

Satisfied with the property as such.

Dear Novotel Vijayawada Management Team, I would like to express my sincere appreciation for the positive experience during my recent stay at Novotel Vijayawada. I am particularly happy to see that the feedback I shared earlier was taken seriously and that the team made a genuine effort to address my concerns. It is encouraging to see such a positive response from the management and staff. 1. Special Appreciation for Joseph gaaru and Lalith gaaru During my earlier interactions, I was exploring the ALL Accor+ subscription but unfortunately did not receive sufficient clarity about its benefits and enrollment process to make an informed decision. However, following my feedback, Joseph gaaru and Lalith gaaru took the time to explain the benefits of ALL Accor+ in detail and guide me on how to enroll. I truly appreciate their responsiveness, professionalism, and willingness to help. The reception and guidance I received from both of them during this visit were excellent. I sincerely hope this level of attention and customer engagement continues in my future stays as well. 2. A Long-Standing Guest Relationship I have stayed at Novotel Vijayawada more than 50–70 times since 2024, with stays typically lasting one, two, or three days or sometimes longer. These visits have been booked through third-party travel websites, either by me or by my wife. Given the frequency of my visits, I now realize that we might have benefited from better discounts, privileges, and other membership benefits had we received the right information about ALL Accor+ earlier. Although I regret not having this clarity sooner, I am happy that the team has now provided the appropriate guidance and helped me better understand the available benefits. I look forward to making more informed choices for my future bookings and continuing my association with Novotel Vijayawada. 3. Restaurant Benefits and Coordination Joseph gaaru also mentioned that he would connect with the restaurant team to help address the gaps I had highlighted earlier. I appreciate his initiative and willingness to coordinate with the relevant team. During my earlier stays, I frequently selected meal-inclusive options, particularly lunch and dinner. However, during my recent experiences, I felt that I was not able to enjoy the restaurant benefits to the same extent as before. I would appreciate it if the team could review this aspect and ensure that eligible restaurant benefits, dining privileges, and available membership offers are clearly communicated and consistently extended to guests. This would further enhance the overall guest experience. 4. A Suggestion to Promote ALL Accor+ Enrollment I would also like to share one practical suggestion that could potentially help Novotel Vijayawada increase awareness and enrollment for ALL Accor+. Similar to the QR codes already provided in guest rooms for accessing the in-dining menu or making payments, the hotel could consider placing an additional QR code in each room specifically for ALL Accor+ membership. The QR code could direct guests to a dedicated page explaining the subscription benefits, applicable discounts, dining privileges, eligibility criteria, and enrollment process. Many guests, especially frequent visitors like me, may be unaware of the benefits they could enjoy. Providing this information directly in guest rooms would make it convenient for them to explore the membership and enroll if interested. I believe this simple initiative could improve guest awareness, enhance loyalty, and create additional opportunities for the hotel to attract and retain repeat customers. Closing Appreciation Once again, I would like to thank the Novotel Vijayawada management and the entire team for responding positively to my earlier feedback. My special thanks go to Joseph gaaru and Lalith gaaru for their support, clear communication, and efforts to improve my experience. As someone who has been staying at Novotel Vijayawada regularly since 2024, I genuinely value this relationship. It is reassuring to see that guest feedback can lead to meaningful improvements, and I hope to continue enjoying the same level of hospitality, responsiveness, and care in all my future visits. Thank you once again for listening, responding, and making the effort to improve. Warm regards, A Valued Returning Guest

Unsatisfactory as basic amenities like drinking bottled water took 30 minutes to be delivered to my room after making multiple calls to house keeping that at 7.30 am in the morning.

Pleasant stay home stay Accor Novotel Vijayawada for me

Beds & wash room equipment are worn out. Need to make them remake or changed

I stayed at Novotel Vijayawada Varun from 3 October to 4 October 2026 with my family. We had booked 3 rooms for 6 adults and 1 child, and the total amount paid was approximately ₹41,365. The property itself is good, and there are certainly some positives. I particularly liked the breakfast spread, which was very good with a good variety of options. The swimming pool was the highlight of our stay—our family enjoyed it throughout the stay and it was probably the best part of the property. Unfortunately, the experience with the front-office/reception team was extremely disappointing, to the extent that I would not consider booking this property again. Disappointing arrival and check-in experience: As soon as I met the reception team, I specifically asked if a guest coordinator could be assigned to assist and take care of us during our stay. Surprisingly, the reception team appeared to be unaware of this concept, and unfortunately, no guest coordinator was assigned to us. We had already informed the hotel about our arrival time and reached the hotel at around 3:30 PM on 3 October. However, we were told that our rooms were not ready and were made to wait for around 30 minutes. We had booked 3 rooms for 6 adults and 1 child, but instead of providing the rooms as booked, we were offered one double-bed apartment and one single-bed room, which caused further inconvenience to our family. What was even more uncomfortable was the behaviour of the person standing near the lifts. He questioned us about the number of people in our group and asked whether so many people could fit into two rooms, even though I clearly explained that we were 7 people and had booked 3 rooms. We had already completed our booking process, and the hotel had accepted the reservation. Therefore, repeatedly questioning us about the number of guests after our arrival was unnecessary and made us feel very uncomfortable. Serious concern regarding room/floor safety: We then proceeded to our rooms because we had other plans for the day. Our rooms were on the 9th floor, and I was particularly concerned about the safety arrangements. The floor/open areas appeared to have no adequate safety nets or protective measures, which was extremely concerning as we were travelling with a young child. Throughout our stay, we had to be extra cautious and constantly watch our child because of this concern. For a reputed 5-star property, I expected much better attention to guest safety. Having a young child with us made this particularly concerning and affected our comfort throughout the stay. Access card issue and further questioning: There was another incident that made the experience even worse. The access card for one of our rooms was not working, so I called reception from another room and informed them about the issue. Instead of simply resolving the access-card problem, the receptionist again asked how many people were in our group and said that the person near the lift had reported that there were 10 people with us. I was also told that someone would be sent to check the number of people in our rooms. This was extremely uncomfortable and felt as though we were being treated with suspicion despite having a valid booking for 3 rooms for 6 adults and 1 child. The hotel had already accepted our booking, completed check-in and even provided welcome drinks. If there was any concern regarding the number of guests, it should have been clarified professionally during the booking or check-in process—not repeatedly questioned after we had entered our rooms. ₹41,365 spent, but the experience was disappointing: After spending approximately ₹41,365 for three rooms, the way our family was treated was extremely disappointing. When a guest pays this amount at a reputed 5-star hotel, we expect a basic level of hospitality, respect, trust and professional guest handling. The issue is not simply about the money spent. It is about whether the overall experience matches the standard expected from a reputed 5-star hotel. Comparison with other reputed hotels: I have stayed at several reputed hotels, including Sheraton Grand, Accord Hotels and IHG properties, and my experience with the hospitality and guest handling at those hotels has generally been excellent. I have never experienced this level of questioning, discomfort or dissatisfaction during my stays at those properties. Because of those experiences, I had a reasonable expectation that Novotel, being a reputed 5-star property, would provide a similar level of professional hospitality and guest experience. Unfortunately, this stay was nowhere close to that expectation. Overall experience: The property itself has good facilities, and I genuinely enjoyed the breakfast and swimming pool. However, the front-office experience, repeated questioning about our group size, lack of proper guest coordination, delayed room readiness and safety concerns completely overshadowed the positives. I travelled with my family expecting a comfortable and relaxing vacation, but unfortunately, the way we were handled made us uncomfortable throughout the stay. For management'S. attention: I hope the hotel reviews the guest-handling process, especially the behaviour and communication of the front-office team and the staff monitoring the lift area. Guests should feel welcomed and respected—not questioned repeatedly or made to feel that they are under suspicion despite having a valid booking. My rating based on the overall experience: ⭐ Breakfast: Excellent ⭐ Swimming pool: Excellent and our favourite part of the stay ⭐ Property: Good ❌ Check-in experience: Very disappointing ❌ Front-office staff behaviour: Unprofessional and uncomfortable ❌ Guest coordination: Not provided despite specifically requesting it ❌ Guest handling: Needs significant improvement ❌ Safety arrangements: A major concern for families travelling with young children ❌ Overall hospitality: Far below what I expected from a 5-star property Unfortunately, based on this experience, I will not book Novotel Vijayawada Varun again, despite enjoying the breakfast and swimming pool.

Service is good and Ms . Anjali and Mr Satya service is nice and very hospitality with beautiful smile she care all guest god bless you both off us. Chef Pravat and Das Chef both are also taking care of our friends they are making good food and delicious chef Aman is making excellent salad I love it and Good See you soon All staff are polite and hospitality Vignesh ,Yarriah ,Prem thank you. Novotel Vijayawada Varun

comfortable stay; food is fine; if you are looking for improvement opportunities: the entrance (portico) is choked sometimes and our car has to wait on the ramp awaiting vacant space in portico. This can be alleviated if your staff there are very alert and direct the cars efficiently (eg: ensure that both lanes are not blocked by stopped cars )

The hotel was defiling the brand. No smart TV, very bad rooms and very poor internet connection

Have been staying at Varun for last 5 years. One chronic issue is the poor maintenance in rooms. The closet door never get closed ever. Most of the times the soap dispenser doesn’t work. TV doesn’t work mostly. Yesterday the reading light was not working.

very good