Novotel Vijayawada Varun Hotel 5 stars

The room had bare minimum facilities and I had to call the help desk thrice to get any additional amenities. Room service was very slow. High tea was finished by 5:30pm whereas the official time was till 6:30pm. The lifts to the car parking was dingy and passage extremely smelly. Bathroom had leaky faucets and didn't have proper doors.

Great customer support and a wonderful stay experience!!

It is very good. Need to improve a little on House Keeping as they receive the call and forget to deliver the water bottles. They need to note down the requests and serve them without forgetting. Also the coordination between House Keeping and Front Desk is lacking as first room we got in not cleaned. Then they have upgraded to Studio Room which i liked it as a courtesy.

Nice

It was a very good experience. The stay was very comfortable. The hotel staff right from the checking in, to check out were extremely good. The food was great, and great service in their resturants. One their resturants staff Ms Pratiksha was too efficient and gave superb service. Overall everything was Great, except for the housekeeping, which lacked their ability to give services to the standards of Novotel hotels. This particular property of Novotel needs improvement in that sector. But one can overlook that keeping in mind the unprecedent situation of pendamic we are in. Rest all was Excellent. Thankyou

Was a pleasant stay, service guys were awesome in their job!( round the cloack, I have ordered food at night 1.30)

Poor ventilation and non adjustable ACs

We stayed 3 days in this property in a suite room . Rooms were great with good cleanliness, the food at the food exchange was ok but should be improved on quality, taste , variety. The dessert section was pathetic not even a single dessert was up to the mark. Chef Vinay and Sai Krishna tried a lot to fulfill our requirements , Thankful to them. The Major upset was a Holi bash where 300-400 people got together on top floor and were all using the same elevator of the inhouse guests , flaunting all the COVID Norms, which is absolutely not acceptable, we thought NOVOTEL would be safer but we experienced otherwise.

We had booked a suite room with 3 occupancy. First thing, the master bathroom door was not getting locked. So I’ve reported it at the front desk who sent a maintenance guy to the room. The maintenance guy was not able to fix the issues! There was a third bed that was brought into the room at night that was practically unsleepable since it was rock hard. Maybe the mattress was put on the opposite side. Other minor issues include : 1. All the complimentary items including toiletries were provided for 2 people, although the room has been booked for 3 occupancy. 2. Single keycard provided for 3 occupancy room. 3. One of th mu m BVB e elevators wasn’t functional. It was particularly frustrating since there was a terrace party happening that night.9a 4. The thermostat in the hall was not setting to room to the set temperature. The overall experience was on par with a 3 star hotel. With regards to positives, the room service was great and the buffet was excellent. The ambience was good too.

It was a wonderful stay and apt place for business discussions. Food suits everyone. I specifically would like to mention about breakfast and the pleasant welcome by the crew, especially Ms. Neha.

Good one,.. But,need to be some more luxurious,look into providing proper television for the customers,for this high price.

It's an excellent hotel in Vijayawada city with all the amenities available on house. I loved the terrace pool and bar. Very well maintained, neat and clean property.

.

Incorrect Billing details

had very comfortable stay. Courteous staff, excellent and very nicely maintained rooms.