Novotel Vijayawada Varun Hotel 5 stars

My experience of stay at this hotel was extremely bad and I have my reasons for the same. 1. I had room with breakfast booked, as my plan was to leave before the breakfast starts, I requested the check-in staff if they could swap the breakfast buffet to a dinner buffet on the day of check-in. My request was politely declined, directly replying"Sir, its not possible to do that". I requested to speak top the manager as to was a practical request and the hotel did not have to go out of its way to do it. Giving the benefit of doubt to the hotel on may be the dinner buffet being priced higher than the breakfast buffet, I even requested to pay for the difference amount, which I thought was very generous. Ultimately, a request which could have been dealt with common sense was declined. 2. I had a morning flight at the day of check out. I had requested for packed breakfast to go. But the hotel staff only packed the breakfast for 1 person when the room was actually booked for 2 people. Again lack of sincerity. 3. I am an Accor Silver member and had used 2000 reward points at the time of making the booking. But the check out Staffords were not accepting and wanted me to charge full amount even after I had booked directly through the hotel's app. Te lady requested me to forward my reservation email to one of your iofficial ID but the ID was incorrect and the mail did not go through, twice. At this moment it was getting frustrating as I was running late for my flight.I showed the points balance in my Accor app and finally the staff had to take picture of my reservation details to take it up with their senior. I would say this to the hotel, to have its systems in place and when offering to use reward points the same needs to be communicated to the Hotel staff on ground so that the guest does not have to go on explaining the reservation details. The property is nice but the hospitality and basic common sense is lacking in the staff.

Nice, clean and hygienic hotel. If they make check in process smoother for business travellers, it would be great

property is Awesome, however, the floors had visible dirt, so as the room. Dusty & the toilet had a layer of dirt on the tiles which means they were not cleaned (wall). Breakfast is breadth taking and the staff were friendly in the restaurant, also packed my lunch & snack, as I was driving 700 KM onward to reach Bangalore. had an unpleasant experience at the front desk, I guess I was judged by the way I was dressed. hospitality may be something they need to get better at.

Extremely satisfied with the front desk ( ms. Karishma), ambience, rooms, and mostly the pool and the bar on the roof with amazing views of the city. Parking services valet are of great help. Buffet breakfast is good

You can't find a hotel safer than novotel , Rooms were sanitized and very clean. COVID SAFETY PRECAUTIONS were at its best. Staff is very courteous and food was great. Terrace pool and walking bay were highlight.

Very good location , your food exchange is really great and professional stall particularly at the food exchange

Good comfortable stay and nice hospitality by all the staff who were very helpful

Fantastic experience staying here for a business related trip Ambience at the roof top is very nice Highly recommended for any sort of trip Front desk staff Ms. Karishma was helpful in proving the relevant info

Well located, exceptional service, nice ambiance and very courteous staff.

Ambience, cleanliness and freshness

Excellent customer satisfaction of star Novotel Varun Hotel in hospitality in Vijayawada of Andhra Pradesh state, India at affordable price.

Very happy for family and couples for enjoying

Nice and calm atmosphere

Great Hotel, Great Experience, Great Service, Great Food... They took care of all special requests.

Spacious, clean and hygiene rooms. They took extra care to sanitise rooms before locked for visitors. Food is good and spread is large. Rooftop pool is designed for all age and levels. Huge parking space. All in all the best place to be in while in Vijayawada.