Novotel Hyderabad Convention Centre 5 stars

Dear Mr. N., Thank you for taking the time to share your feedback with us. While we are pleased to know that you had an overall good stay, we are truly disappointed to learn that our service standards did not meet your expectations. Please accept our sincere apologies for the lack of warmth and hospitality during your check-in experience. We fully agree that the arrival experience sets the tone for a guest's stay, and it is concerning to hear that you did not feel welcomed. Your comments regarding the team's body language and attentiveness have been shared with the Front Office leadership team for immediate review and coaching. We are equally sorry to learn about your experience during breakfast. The lack of proactive service, including table setup, timely assistance, and clearance of used plates, is certainly not reflective of the standards we strive to uphold. Your feedback has been shared with our Food & Beverage team to reinforce the importance of attentiveness and guest engagement at all times. We appreciate that you had already shared your concerns during check-out and are grateful that you took the time to highlight them again. Constructive feedback such as yours helps us identify areas for improvement and enhance the guest experience. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the warm hospitality and service excellence that you rightfully expect from us. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you found our hotel beautiful. However, we sincerely regret the inconvenience caused by the room allocation during your stay. We understand how important a comfortable sleeping arrangement is, especially when traveling with children, and we apologize that your room preference could not be accommodated as expected. Please be assured that your comments have been shared with the concerned team for review. We continuously strive to provide a seamless guest experience and will make every effort to better accommodate your preferences during future stays, subject to availability. We truly value your feedback and look forward to welcoming you and your family back for a more comfortable and enjoyable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. R., Thank you for sharing your wonderful feedback. We are delighted to know that you had a very comfortable stay and that our team's professionalism contributed positively to your experience. Your kind words are truly encouraging and serve as great motivation for our staff to continue delivering exceptional hospitality. We sincerely appreciate your support and look forward to welcoming you back for another memorable stay in the near future. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. G., Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our convenient location and enjoyed your overall stay. We also appreciate your comments regarding the booking experience and pricing. We regret that the booking process and the value perception of our bar offerings did not fully meet your expectations. Your feedback has been noted and will be shared with the concerned teams for review as we continuously strive to enhance our guest experience and ensure greater value for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the numerous shortcomings you experienced during your stay. We are deeply concerned to learn about the unpleasant odor in your room, which significantly impacted your comfort. Please accept our sincere apologies for the inconvenience caused. Your comments regarding the carpet and the effectiveness of the corrective measures taken have been shared with our Housekeeping and Maintenance teams for immediate investigation and action. We also regret the confusion regarding your dinner inclusions and understand your disappointment if the package benefits were not communicated clearly. Additionally, we apologize for the inconvenience caused during the check-in process and the lack of coordination regarding your reservation details. This is certainly not the seamless experience we strive to provide our guests. While we are pleased to know that you found the breakfast satisfactory, we understand that it did not fully meet your expectations. Your feedback will be shared with the relevant teams as part of our ongoing efforts to improve. Please be assured that your concerns have been taken seriously and will be reviewed with the respective departments to prevent similar occurrences in the future. We value your patronage and hope you will give us another opportunity to restore your confidence in our services. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre