Dear Mr. R., Greetings from Novotel Hyderabad Convention Centre. Thank you for sharing your feedback with us. We sincerely regret the inconvenience caused and understand your disappointment at not being able to access your room earlier, especially when you had an important conference to attend. We would like to respectfully clarify that our standard check-in time is 14:00 hours (2:00 PM). While we always make every effort to provide rooms before the standard check-in time, early check-in is subject to availability and the readiness of the rooms. On the day of your arrival, the hotel was operating at full occupancy, and the rooms were not available for an earlier check-in. We understand that this situation affected your conference schedule, and we sincerely apologise for the inconvenience. We value your time and understand your expectations, particularly when travelling for business. Please be assured that our team always strives to accommodate guests' requests wherever possible, subject to availability. Your feedback has been noted and shared with the concerned team for review, as we continuously work towards improving our guest experience. We regret that we could not meet your expectations on this occasion and hope you will give us another opportunity to provide you with a more comfortable and seamless stay. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for sharing your feedback. We truly value your loyalty as an Accor Plus Explorer member and sincerely regret that your experience regarding the room pricing did not meet your expectations. Please be assured that our room rates are dynamic and may vary depending on availability and prevailing demand. As a gesture of appreciation for your loyalty, we upgraded your accommodation to a Suite Room. Our Duty Manager also had the pleasure of meeting you upon arrival and explaining the room pricing details to you in person. Additionally, we have extended complimentary breakfast to you as a gesture of goodwill and to further enhance your stay with us. We sincerely appreciate your continued trust in Accor and hope that the room upgrade and added benefits helped make your experience more enjoyable. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for a more memorable stay. Warm regards, Muskan Niroula Guest Relations Team Novotel Hyderabad Convention Centre

Dear Felix B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and our staff friendly. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre

Dear Ms. H., Greetings from Novotel Hyderabad Convention Centre! Thank you for your wonderful feedback and perfect ratings. We are delighted to know that you enjoyed our delicious food, beautiful gardens, and attentive service. Your appreciation means a lot to our team and motivates us to continue creating memorable experiences for our guests. We look forward to welcoming you back for another exceptional stay with us! Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had a fantastic experience with our team, especially our Guest Services colleagues. Your kind words are a great source of motivation for our entire team and encourage us to continue delivering exceptional and personalized guest experiences. We truly appreciate your trust and loyalty as an ALL Accor Classic member and look forward to welcoming you back for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback. We are delighted to know that you appreciated our convenient location and the friendliness of our team. It is wonderful to learn that you had a comfortable stay and were satisfied with our services. Your kind words are truly encouraging and motivate us to continue delivering warm hospitality and memorable experiences to our guests. We sincerely appreciate your loyalty as an ALL-Accor Classic member and look forward to welcoming you back for another pleasant and enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. L., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback and for rating us 90/100. We are delighted to know that you had a comfortable stay and appreciated our well-appointed rooms, dining options, pool, fitness centre, and the proactive communication from our team. We are especially pleased to know that Rimi made a positive contribution to your experience by coordinating your bookings and ensuring a seamless stay. Your kind appreciation will certainly be shared with her. At the same time, we regret the inconvenience caused by the Wi-Fi connectivity when moving around the hotel premises. We appreciate you bringing this to our attention, and your feedback will be shared with the concerned team for review and improvement. Thank you for your continued trust in Novotel Hyderabad Convention Centre. We look forward to welcoming you back and providing you with another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback. We are delighted to know that you enjoyed our spacious property and appreciated the comfort of your room, the quality of our service, and the breakfast experience. We understand that your short visit did not allow you much time to explore the property, and we hope to have the pleasure of welcoming you back for a longer stay. We also appreciate your feedback regarding Wi-Fi connectivity and ease of access. Please be assured that your observations will be shared with the concerned teams for review and improvement. Thank you for choosing Novotel Hyderabad Convention Centre. We look forward to welcoming you back and providing you with an even more seamless and memorable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you had a lovely stay and found our team attentive, courteous, and helpful throughout your visit. Your kind words are a great source of motivation for our entire team, and we are truly grateful for your appreciation. Thank you for choosing Novotel Hyderabad Convention Centre. We look forward to welcoming you back for many more memorable stays. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. B., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback and for rating your overall experience so highly. We are pleased to know that you had a very good stay and appreciated our accommodation, cleanliness, and the service provided by our team. At the same time, we sincerely regret that certain aspects of your experience did not meet your expectations. We appreciate your feedback regarding the limited breakfast selection during the event and will share your comments with the concerned team for review. We also apologize for the inconvenience caused by the automatic deactivation of your room key at noon, which resulted in an unnecessary delay during your departure. We understand the importance of a smooth and hassle-free check-out, particularly when you have other commitments, and will bring this concern to the attention of the relevant team. Your observations regarding Wi-Fi accessibility and our sustainability initiatives are equally valued. Thank you for helping us identify areas where we can improve. We look forward to welcoming you back and providing you with a more seamless and enjoyable experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. B., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your feedback. While we are pleased to know that you enjoyed the food, we sincerely regret the several inconveniences you experienced during your stay. Please accept our sincere apologies for the door lock issue, the delays in luggage assistance, and the difficulty you faced in reaching our Reception and In-Room Dining teams. These are certainly not the standards of service we strive to uphold, and we understand how frustrating these experiences must have been. We also regret the confusion surrounding your room payment and the subsequent communication after your departure. We understand the importance of a seamless and transparent payment process, and we are sorry for the inconvenience caused. Please be assured that your feedback has been taken seriously and will be shared with the respective teams for review and necessary corrective action. We truly value your comments, as they help us identify areas where we need to improve. We sincerely regret that we fell short of your expectations and hope you will give us another opportunity to provide you with the comfortable and seamless experience you deserve. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for taking the time to share your valuable feedback and for rating your overall experience a wonderful 100/100. We are delighted to know that you had a comfortable stay and that your experience across our accommodation, cleanliness, breakfast, Wi-Fi, and service was consistently excellent. It is especially gratifying to hear that your stays at Novotel are always pleasant and that you would highly recommend us and the ALL – Accor Live Limitless programme. We also appreciate you bringing the quality of our tea bags to our attention. Your feedback is important to us, and we will certainly share this with the concerned team for review and improvement. Thank you once again for your continued loyalty and for choosing Novotel Hyderabad Convention Centre. We look forward to welcoming you back and making your next stay equally enjoyable. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback. We are pleased to know that, overall, you had a comfortable stay and appreciated the assistance and hospitality extended by our teams at the bar, dining areas, and breakfast counter. However, we sincerely apologize for the inconvenience caused by the temporary power interruption, the unavailability of your preferred queen-size bed, and the delay in room service. We understand that these aspects affected your experience, and we regret that we could not meet all your expectations. Your feedback has been shared with the concerned teams for review and improvement. We truly appreciate your understanding and kind words about our team's service. We look forward to welcoming you back and providing you with a smoother and more comfortable experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location, particularly the proximity to the convention centre. However, we sincerely apologize for the condition of the washbasin and bathtub in your room. We understand that the upkeep of bathroom facilities is an essential part of a comfortable stay, and we regret that these aspects did not meet your expectations. Your feedback has been shared with our concerned team for review and necessary attention. We value your observations as they help us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. L., Thank you for your exceptional 100/100 rating and for taking the time to share such heartfelt feedback about your stay with us. It is truly wonderful to know that from the moment you arrived, you felt cared for and that our team went above and beyond to ensure you were comfortable and well looked after. Your kind words are incredibly encouraging for all of us. We are especially touched by your appreciation of the Manager’s thoughtful gesture when she noticed that you were unwell. Arranging medication and a special Indian tea for your cold was simply our way of ensuring you felt cared for during your stay, and we are delighted that this personal touch made a difference to you. At the same time, please accept our sincere apologies regarding the shower drainage issue. We are particularly concerned that, despite being reported during your stay, the matter was not resolved. This is certainly not the level of responsiveness we expect from our team. Your feedback has been shared with our Engineering and Housekeeping teams for immediate attention and follow-up. We are also delighted to know that you enjoyed our in-room dining, fitness centre, Wi-Fi, and overall cleanliness, and that you would recommend us with a 10/10 rating. It was a pleasure having you with us, and we sincerely hope to welcome you back to Novotel Hyderabad Convention Centre on your next visit. We look forward to making your next stay equally memorable, with an even more seamless experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for your wonderful feedback and for sharing such kind words about your experience with us. It is truly heartening to know that you and your family had a delightful and relaxing stay with us. We are especially pleased to hear that you enjoyed the property and the dining experience at Food Exchange. Your generous appreciation of our team, and particularly the mention of the efforts made to ensure a comfortable and warm stay, means a great deal to all of us. We are also delighted that the special arrangement planned for your little one was delivered as expected. Creating memorable moments for our guests, especially families, is something we take great pride in. We sincerely appreciate your continued trust as an ALL – Accor Live Limitless Gold member and are grateful for your excellent ratings across the various aspects of your stay. Your feedback regarding the welcome amenity and room upgrade has also been noted, and we will certainly take this into consideration as we continue to enhance our guest recognition experience. It was a pleasure having you and your family with us, and we look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointing experience during your stay. We understand that, considering the rate paid for your room, you were expecting a more pleasant view and a higher level of comfort. We regret that the room view did not meet your expectations and that the broken bathtub glass cover was not identified and rectified before your arrival. This is certainly not the standard of upkeep we strive to maintain. We are equally concerned to hear about your experience at our garden restaurant. The presence of a rat in the dining area is unacceptable, and we sincerely apologize for the discomfort this must have caused. Your concern has been shared with our concerned teams for immediate review of our pest-control measures and hygiene protocols. We also regret the delay in serving your food. Furthermore, we apologize for the shortcomings during your arrival, including the lack of assistance with your luggage and the Wi-Fi login details not being communicated to you. These are basic elements of our service, and we clearly fell short of our standards. As an ALL – Accor Live Limitless member, we particularly value your patronage and regret that this stay did not reflect the experience we would want for our loyal guests. Your feedback regarding the overall service, accommodation, Wi-Fi connectivity, and restaurant experience has been shared with the respective department heads for corrective action. We truly appreciate your candid feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to restore your confidence in Novotel Hyderabad Convention Centre and provide you with the comfortable and seamless experience you rightly expected. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. K., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you had a pleasant stay and appreciated the professionalism and cooperation of our team, along with the cleanliness of your room. Your kind words and recommendation mean a great deal to us and serve as a motivation for our entire team to continue delivering exceptional hospitality. We also sincerely appreciate your continued trust in the ALL-Accor loyalty programme. We look forward to welcoming you back to Novotel Hyderabad Convention Centre and creating many more memorable experiences for you. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed the complimentary platter in your room and that this thoughtful gesture added a special touch to your stay. It is heartening to know that you had an excellent experience with us, particularly with your accommodation, cleanliness, check-in and check-out. Your kind words and appreciation are a great source of motivation for our team. We sincerely value your feedback and look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre