Dear Ms. P., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are delighted to know that you found your stay convenient and comfortable, and that our team provided impeccable, quick, and efficient service from check-in to check-out. We are especially pleased that your stay served you well during your participation in the NMDC Hyderabad Marathon, and we appreciate your 9/10 recommendation. We sincerely regret the inconvenience caused by the bird droppings on your car. We understand how disappointing it must have been to find your vehicle in this condition, and we appreciate you bringing this to our attention. We will reinforce our parking-area checks and ensure that appropriate attention is given to vehicles parked overnight, particularly those positioned under trees. Thank you once again for your valuable suggestion. We look forward to welcoming you back to Novotel Hitech City and providing you with an even better experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. G., Thank you for sharing your wonderful feedback and for rating your overall experience 90/100. We are delighted to know that you enjoyed our prime location, breakfast, Wi-Fi, facilities, and, most importantly, the service extended by our team. It is also heartening to know that your experience as an ALL Classic member met your expectations. We sincerely appreciate your feedback regarding the queen-size bed being congested for a family of four. We understand how important comfortable sleeping arrangements are, especially when travelling with family. Your observation is duly noted, and we will certainly keep this in mind when assisting families with their room requirements and recommending the most suitable accommodation options. It is wonderful to see that you also enjoyed our Executive Lounge, pool, fitness centre, and in-room dining, while appreciating our sustainability initiatives. Thank you once again for choosing us and for your continued trust in Accor. We look forward to welcoming you and your family again and providing an even more comfortable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for your wonderful 100/100 review and for sharing such heartfelt feedback about your family stay with us. We are delighted to know that our clean and quiet environment, efficient service, and, most importantly, the genuine warmth of our team made your stay so memorable. Your kind words about seeing "happy faces every time" truly mean a great deal to us, as creating welcoming experiences is at the heart of what we do. We are especially grateful for your recognition of Manikanta, Angel, Anjel, Supramanashwi, Kimi, Chef Prince, Chef Dhiraj, as well as Roopsa, Sakshi, Pavneet, Rabina, and our valet and Front Office teams. We will be delighted to share your appreciation with them—they will be thrilled to know their care and heartfelt hospitality made such a positive impact on your stay. Thank you once again for your deepest gratitude and blessings. We look forward to welcoming you and your family back for another memorable experience soon. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Thank you for your wonderful 100/100 rating and for sharing your positive feedback with us. We are delighted to know that you had a pleasant and comfortable stay and particularly enjoyed our breakfast selection and variety of spreads. It is also wonderful to see that all aspects of your experience, from arrival and accommodation to cleanliness, our Heartists’ service, and departure, met your expectations. Your 10/10 recommendation is truly encouraging and means a great deal to our team. We are grateful for your continued association with ALL – Accor Live Limitless as a Silver member. We look forward to welcoming you back soon and creating another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for your excellent 100/100 rating and for taking the time to share your feedback with us. We are delighted to know that you had a comfortable stay and enjoyed the spacious room, our food offerings, and especially the Gym. It is wonderful to see that you were pleased with every aspect of your experience, from check-in and cleanliness to breakfast, Wi-Fi, and the service provided by our team. Your kind appreciation and 10/10 recommendation mean a great deal to us. We are also pleased that your experience with the ALL Accor loyalty programme added to your overall satisfaction. We look forward to welcoming you back soon for another comfortable and enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. G., Thank you for sharing your valuable feedback and for rating your overall experience 90/100. We are delighted to know that you had a very good and comfortable stay with us. It is wonderful to hear that you appreciated the excellent service from our reception and restaurant teams, as well as our gym and bar facilities. Your kind words about our team are truly encouraging and will be shared with everyone as a source of motivation. We also appreciate your feedback regarding the ease of access and Wi-Fi experience. Your comments are important to us, and we will certainly review these areas to identify opportunities for improvement. As a valued ALL – Accor Live Limitless Gold member, we are especially pleased to know that you had a positive experience with our loyalty programme. Thank you once again for choosing to stay with us for your business trip. We look forward to welcoming you back and making your next stay even more comfortable and seamless. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. D., Thank you for taking the time to share your candid feedback regarding your recent business stay. We sincerely apologise that your experience did not meet the standards you expected from us. We are particularly concerned to hear your comments regarding our team's confidence, courtesy, and level of service. We understand how frustrating it can be when assistance is not provided smoothly, especially during check-in and departure. Your specific feedback regarding the handling of two different cards during check-out has also been noted. Please be assured that your comments have been shared with the concerned departments, and we will place greater focus on training, product knowledge, service etiquette, and operational procedures to ensure our team is better equipped to assist our guests confidently and efficiently. We also appreciate your feedback regarding the accommodation and cleanliness, as well as your comments on our sustainability efforts. Every piece of feedback helps us identify where we need to improve. As a valued ALL Accor member, we regret that we did not deliver the level of experience you should expect from Novotel. We sincerely hope you will give us another opportunity to regain your confidence and provide you with the warm, professional, and seamless service we strive to deliver. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. K., Thank you for taking the time to share such detailed and constructive feedback following your business stay with us. We sincerely regret that your arrival and check-in experience caused you avoidable discomfort and did not reflect the warmth, grace, and courtesy you rightly expect from a global hospitality brand like Novotel. We have taken note of your observations regarding the need for greater regional sensitisation and a more guest-centric approach at the reception. Every guest should feel welcomed, respected, and comfortable rather than as though they are simply completing a procedure. Your comments are valuable, and we will share them with our Front Office leadership team for further coaching and training, with particular focus on communication, empathy, cultural awareness, and creating a more gracious welcome for every guest, irrespective of their booking channel or appearance. We also appreciate your feedback regarding breakfast. We regret that your request for eggs to order was missed despite being recorded. We agree that better coordination between the service team and kitchen is essential, and your observation will be shared with the concerned teams for improvement. At the same time, we are pleased to know that you were satisfied with the cleanliness and check-out experience, and we are grateful for your positive comments about our team. We are especially delighted that Tarun Singh Kanwar made a positive impression through his exceptional guest handling and charming approach. We will certainly ensure that your appreciation reaches him personally. As a valued ALL Accor Classic member, we appreciate your continued trust in our brand. Your feedback provides us with an important opportunity to strengthen our service culture and ensure that every interaction reflects the warmth and hospitality that Novotel stands for. Thank you once again for your candid feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and gracious experience from the moment you arrive. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. C., Thank you for taking the time to share your detailed feedback following your recent business stay. We sincerely apologise that your experience did not meet the standards you expected from us. We are particularly concerned about the condition and functionality of the washroom. We regret that the toilet was positioned at an uncomfortable angle, that the jet spray lacked sufficient pressure, and that visible grime had accumulated in the grooves around the shower and bathtub area. These are important aspects of guest comfort and hygiene, and we understand how disappointing it must have been to encounter these issues during your stay. Your comments have been noted and will be shared with our Engineering and Housekeeping teams for a thorough review. We will reinforce the importance of regular inspection, cleaning of difficult-to-reach areas, and ensuring that all bathroom fixtures are functioning properly before rooms are released for occupancy. We appreciate your positive feedback regarding our team, as well as your ratings for breakfast and the overall service. However, we recognise that the shortcomings in your accommodation significantly affected your experience and your willingness to recommend us. Please accept our sincere apologies for the inconvenience caused. We value your feedback and hope to have the opportunity to provide you with a much more comfortable and satisfactory experience in the future. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. P., Thank you for taking the time to share such detailed and candid feedback following your recent stay. We are truly sorry that this visit did not meet your expectations, particularly as you have clearly enjoyed positive experiences with many of our teams during your previous stays. We sincerely apologise for the unacceptable delay with your room service, where you waited for more than an hour for a single item. We understand how frustrating this can be, and we acknowledge your concern that room service has repeatedly been slow. Your feedback has been taken seriously and will be shared with the Food & Beverage team for immediate review of response times, coordination, and service delivery. We are equally sorry about your housekeeping experience, and the cleanliness concerns you highlighted. Your comments regarding the carpets, bathrooms, and the need for more thorough cleaning have been noted and will be addressed with the housekeeping team. We also regret the connectivity issues you experienced with the Wi-Fi. A reliable internet connection is particularly important for our business travellers, and we apologise that this fell well below expectations during your stay. At the same time, we are genuinely grateful for the appreciation you have expressed for our team members. It is wonderful to know that the Front Office team, including Pavan and the wider team, continues to make you feel welcome, and that you hold our women's team in such high regard. We are also delighted by your kind words for the Food Exchange team and Chef Vinod, especially his salads, as well as F&B Manager Sai, Srikar, and the entire Bar team. We will make sure your compliments are shared with them personally. We also appreciate your 10/10 recommendation of Novotel and the ALL-Accor loyalty programme despite the shortcomings during this particular stay. As a valued gold member, your continued trust means a great deal to us, and we recognise that we need to do better to deliver the consistent experience you expect from us. Please accept our sincere apologies for the inconvenience caused. Your feedback has highlighted several areas requiring attention, and we are committed to addressing them. We hope to have the opportunity to welcome you back and provide you with the seamless, comfortable, and efficient experience you have come to expect from us. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Thank you for taking the time to share your detailed feedback and for rating your overall experience a perfect 100/100. We are delighted to know that you enjoyed your accommodation, cleanliness, breakfast, Wi-Fi, and the service provided by our team. At the same time, we sincerely regret the inconvenience you have repeatedly experienced during check-out and with receiving your invoice. We understand how important a smooth and timely departure is, particularly during a business stay, and we apologise that you have had to follow up on this. We are also concerned to learn about the lack of clarity regarding your ALL Accor membership recognition and that our Front Desk team was unable to provide you with the information you needed. We will share this feedback with the relevant team and reinforce the importance of ensuring that our members receive clear and consistent information throughout their stay. We are grateful for your continued trust in Novotel and ALL Accor, as reflected in your 10/10 recommendation. Your feedback gives us an opportunity to improve the areas that matter most to you. Thank you once again for your valuable comments. We look forward to welcoming you back and ensuring a smoother and more seamless check-out experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. T., Thank you for sharing your feedback and for taking the time to highlight your experience during your recent business stay. We are pleased to know that you were satisfied with our arrival and check-in, breakfast, team service, check-out, Wi-Fi, and our sustainability initiatives. However, we sincerely regret that your room experience has not been consistently comfortable during your last few visits. We particularly understand your concern regarding rooms featuring a bathtub and shower, and we apologise that you have had to repeatedly approach our team to request a more suitable room. We recognise that returning guests should be able to enjoy a comfortable stay without having to continuously follow up on their room preferences. Your feedback regarding room comfort has been noted and will be shared with our Front Office and Rooms Division teams. We will make every effort to better understand and accommodate your preferences for future stays, subject to availability. As a valued ALL Accor Classic member and returning guest, we truly appreciate your continued trust in Novotel. We hope to provide you with a more comfortable and seamless room experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. R., Thank you for taking the time to share your feedback and for rating your overall experience 90/100. We are delighted to hear that you enjoyed your stay and found our team friendly and our hotel to be good value. It is wonderful to know that your experience, from booking and arrival through to your accommodation, breakfast, Wi-Fi, and departure, met your expectations. We also truly appreciate your support as an ALL-Accor member and your 9/10 recommendation. Your positive feedback is a great encouragement to our team. Thank you once again for choosing Novotel. We look forward to welcoming you back for another enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for sharing your feedback and for rating your stay 70/100. We are pleased to know that you had a comfortable and pleasant stay and that our team was supportive and understanding. We appreciate your feedback regarding the smoking arrangements. We understand the inconvenience this may cause; however, our smoking policy and designated smoking areas are part of our commitment to maintaining a healthier environment and supporting our sustainability initiatives. We appreciate your understanding that smoking is restricted to designated areas to ensure the comfort and well-being of all our guests. Thank you for your positive ratings for our cleanliness, breakfast, pool, service, and ALL membership recognition. We truly value your feedback and hope to welcome you back for another enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for sharing your feedback and for giving us a wonderful overall rating of 100/100. We are delighted to hear that you enjoyed our hotel, breakfast, dining, facilities, and the service provided by our team. We are also pleased to know that you felt well recognized as an ALL Accor member and appreciated our sustainability initiatives. We sincerely appreciate your comments regarding finding the hotel at night and the size of the bathroom. We understand how important clear visibility and comfortable facilities are, and your feedback will be shared with the relevant team for consideration and improvement. Thank you once again for recommending us and for choosing Novotel. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated the service from our team, as reflected in your 100/100 rating, and that you were satisfied with the cleanliness, check-in, and check-out experience. However, we sincerely apologize that our food offerings did not meet your expectations. We particularly understand your concern about the limited variety during your four-day stay, with the same live counters and similar selections at breakfast and dinner. We appreciate you highlighting this, and your feedback will be shared with our culinary team as we work to improve variety and introduce more engaging options for guests staying with us for several days. We also note your comments regarding ease of access and will take these into consideration as part of our ongoing efforts to improve the overall guest experience. Thank you for your continued loyalty as an ALL-Accor Gold member and for recognizing our sustainability efforts. We hope to have the opportunity to provide you with a much more satisfying dining experience on your next stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Thank you very much for your wonderful feedback and for giving us a perfect 100/100 rating! We are delighted to know that you had such a super experience with us and that you enjoyed every aspect of your stay, from the booking process and check-in to the accommodation, breakfast, dining, facilities, and service provided by our team. It is especially rewarding to hear that you felt well recognized as an ALL-Accor member and appreciated our sustainability initiatives. Your kind words are a great encouragement to the entire team. Thank you again for recommending us so highly. We look forward to welcoming you back to Novotel for another excellent stay soon! Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. G., Thank you for your wonderful 100/100 review and for describing Novotel Hyderabad as “Pure Heaven in Hyderabad”! We are truly delighted to know that your family stay was such a memorable and enjoyable experience. It is heartening to hear that you appreciated the warmth and attentiveness of our team, the cleanliness and comfort of our rooms, and our family-friendly facilities. We are especially pleased that the swimming pools, open spaces, and children’s activities helped make your stay relaxing and enjoyable for the whole family. Your generous appreciation of our culinary offerings, from the breakfast and live counters to the Indian, pan-Asian and Hyderabadi specialties, is a great encouragement to our culinary team. We are equally grateful for your recognition of our sustainability initiatives and the positive ratings for our pool, fitness centre, Executive Lounge, and dining experiences. Thank you for recommending us with a perfect 10/10 and for choosing Novotel Hyderabad for your family getaway. We look forward to welcoming you and your family back soon for another exceptional stay! Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Thank you for your wonderful feedback and for rating your overall experience 90/100. We are delighted to know that you found your room very comfortable and appreciated the attentive and accommodating service provided by our team. We are especially pleased that we could assist with your late check-out and make your preparations for your overnight flight more convenient. Your 10/10 recommendation is a great compliment and means a lot to us. Thank you as well for highlighting the shower glass. We sincerely appreciate you bringing this to our attention, and we will reinforce our housekeeping checks to ensure this detail receives the attention it deserves. We are also glad you enjoyed our breakfast and had a smooth arrival and departure experience. Your feedback regarding value for money is noted, and we will continue striving to ensure that the overall experience reflects excellent value. Thank you for your loyalty as an ALL-Accor member. We look forward to welcoming you back on your next visit. Warm Regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre