Dear Mr. Naveen, Thank you for your wonderful feedback and for sharing such heartfelt words about your experience at Novotel Hyderabad Convention Centre. We are truly pleased to know that our team could make your stay more comfortable, especially when you were unwell. Your appreciation of the extended checkout and turmeric milk means a great deal to us. We firmly believe that genuine hospitality lies in understanding our guests' needs and going the extra mile to ensure their well-being. Your kind words are a wonderful encouragement to our team, and we will certainly share your appreciation with them. We are delighted to have made a positive difference during your stay and look forward to welcoming you back for another memorable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for sharing such a wonderful and detailed review. We are delighted to know that your longest stay with us was made memorable by the hospitality, care, and personal attention extended by our team. It is truly heartening to hear your appreciation for our housekeeping team and Anil, the Restaurant team and Sandeep, the breakfast Chef, and the Duty Manager. Your kind recognition will certainly be shared with them as encouragement for their continued dedication to creating exceptional guest experiences. We are also pleased to know that you were satisfied with your accommodation, cleanliness, breakfast, and overall services. At the same time, we sincerely acknowledge your feedback regarding the check-in experience and your request for a room with a better view. We regret that this required additional persuasion, particularly during your extended stay. Your feedback will be shared with the Front Office team to ensure that long-stay guests’ preferences are understood and addressed more proactively. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and continued trust in our hotel. Thank you for recommending us with a 10/10 rating. We look forward to welcoming you back and making your next stay even more comfortable and memorable. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for sharing your feedback and for rating your overall experience 80/100. We are delighted to know that you enjoyed our comfortable rooms, food service, cleanliness, and breakfast selection. We are especially pleased to hear your appreciation for Anup Adhikary. We will be happy to share your kind words with him as recognition of his contribution to your stay. We have also noted your feedback regarding Wi-Fi connection speed and will look into opportunities for improvement. Thank you for your valuable feedback. We look forward to welcoming you back to Novotel Hyderabad HICC for an even more enjoyable stay. Warm regards, Bhumika Nayyar Guest Relations Manager Novotel Hyderabad Convention Centre

Dear Mr. K., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score of 100/100, along with an excellent recommendation rating of 10/10. We are delighted to know that you enjoyed your stay with us and were fully satisfied with our services, accommodation, cleanliness, breakfast, and the hospitality extended by our team. Your kind words about the cleanliness and dining experiences, especially lunch, are truly appreciated. As a valued ALL Accor Classic member, we are pleased to know that you felt recognised and enjoyed the benefits of our loyalty programme. Your appreciation of our sustainability initiatives is also very encouraging. Thank you once again for choosing Novotel Hyderabad Convention Centre. We look forward to welcoming you and your loved ones back for another memorable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. O., Greetings of the day! Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very nice stay and felt well taken care of throughout your visit. It is truly encouraging to hear your appreciation for our professional and engaged team. We are grateful for your special mention of our IT, Catering, Management, and Front Office teams, and we will certainly share your kind words with them as a motivation to continue delivering exceptional service. We are pleased that you enjoyed our gym and pool facilities. We have also noted your valuable feedback regarding the Wi-Fi connectivity, speed, and ease of access, along with your observations about the breakfast selection. The same has been shared with the concerned teams for review and improvement. Thank you once again for choosing Novotel Hyderabad Convention Centre and for your continued association as an ALL-Accor member. We look forward to welcoming you back for another memorable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. Z., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had a very good stay and that our team made your experience truly memorable. It is especially encouraging to know that you were pleased with our accommodation, breakfast, cleanliness, Wi-Fi, and the overall service extended by our team. Your kind words and perfect ratings are a great source of motivation for all of us. As a valued ALL – Accor Live Limitless member, we sincerely appreciate your recommendation and continued trust in us. We look forward to welcoming you back to Novotel Hyderabad Convention Centre and creating many more memorable experiences for you. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. N., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a comfortable stay and appreciated our convenient location, supportive team, and the room service extended to you, even during the late evening. It is heartening to see your positive ratings across accommodation, cleanliness, breakfast, check-in, and our team. Your kind appreciation is a great encouragement to all of us. We have also taken note of your feedback regarding Wi-Fi connectivity in the lobby and the difficulty experienced while connecting your laptop. We sincerely regret the inconvenience caused. Please note that we do have alternate Wi-Fi connectivity options available for our guests, and our team would be happy to assist with the same whenever required in your next trip. As a valued ALL – Accor Live Limitless member, we truly appreciate your 9/10 recommendation and look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. A., Thank you for your wonderful feedback and for rating your overall experience 9/10. It was our absolute pleasure to welcome you to Novotel Hyderabad during the 27th CII National Award for Excellence in Energy Management 2026. We are delighted to know that you enjoyed a comfortable stay and appreciated our delicious food, seamless arrangements, prompt service, and the warm hospitality extended by our team. Your kind words about our professionalism and commitment to excellence are truly encouraging. We are especially pleased to know that our Registration Desk team member contributed positively to your experience. Your appreciation will certainly be shared with the team as recognition such as this motivates us to continue delivering heartfelt and attentive service. Thank you once again for choosing Novotel Hyderabad and for being a valued ALL – Accor Live Limitless member. We look forward to welcoming you back and creating many more memorable experiences. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. Gupta, Thank you for your wonderful feedback and for awarding us a perfect 100/100 rating. We are thrilled to know that you had an amazing and comfortable stay with us. It is particularly gratifying to see that you were completely satisfied with your accommodation, cleanliness, breakfast, Wi-Fi, and the service provided by our team, as well as your arrival and departure experience. Your perfect scores and 10/10 recommendation are a great source of encouragement for our entire team. We truly appreciate your support as an ALL-Accor Classic member. We look forward to welcoming you back for another amazing stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. E., Greetings of the day! Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated the services provided by our team. It is heartening to know that you were satisfied with the overall experience, including the accommodation, cleanliness, breakfast, and the warm service provided by our Housekeeping team. Your kind words will certainly be shared with them as a source of encouragement. We have also noted your valuable suggestion regarding the room temperature settings. Your feedback has been shared with our Engineering team for review and necessary action to ensure a more comfortable experience for our guests. Thank you once again for your appreciation and for your continued trust in Novotel Hyderabad Convention Centre. We look forward to welcoming you back for another exceptional stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. M., Thank you for your wonderful feedback and for giving us a perfect overall rating. We are delighted to know that you had an excellent experience with us and were fully satisfied with your accommodation, cleanliness, breakfast, Wi-Fi, and the service provided by our team. Your perfect scores across all areas are truly encouraging and mean a great deal to us. We are especially grateful for your 10/10 recommendation and your continued support as an ALL-Accor Classic member. Feedback like yours motivates our entire team to continue delivering memorable stays. We look forward to welcoming you back on your next business visit and making your experience just as enjoyable. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. P., Thank you for taking the time to share your feedback and for giving us a perfect overall rating. We are pleased to know that you had a comfortable stay and were fully satisfied with our team, accommodation, cleanliness, arrival and departure experience, and booking process. We truly appreciate your 10/10 recommendation. We also value your ratings for breakfast and Wi-Fi. Your feedback helps us identify areas where we can further improve and enhance the overall guest experience. Thank you for choosing to stay with us and for your support as an ALL-Accor Classic member. We look forward to welcoming you back and making your next stay even more comfortable and enjoyable. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. J., Thank you for sharing your detailed feedback and for rating your overall experience highly. We are delighted to hear that you found your stay comfortable, our rooms well maintained, and our facilities suited to your needs. It is especially pleasing to know that our team went out of their way to assist you and ensure you had everything required for a pleasant stay. We also appreciate your excellent feedback regarding our breakfast selection. We sincerely regret the inconvenience caused by the frequent Wi-Fi disconnections, particularly during your video calls. We understand how important a stable internet connection is, especially for business travellers, and have shared your feedback with the concerned team for attention and improvement. Thank you for your valuable feedback and for recommending us. We look forward to welcoming you back and providing an even more seamless experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. K., Thank you for your fantastic feedback and for giving us a perfect 100/100 rating! We are delighted to know that you enjoyed our food, comfortable rooms, and the warm service provided by our team. It is wonderful to hear that you also appreciated our convenient location and had a seamless experience throughout your stay. Your 10/10 recommendation and appreciation mean a great deal to us and serve as wonderful motivation for the entire team. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for another exceptional stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Thank you for taking the time to share your feedback with us and for rating your overall experience 80/100. We are pleased to know that you had a good overall experience and were satisfied with our breakfast, team, and other aspects of your stay. However, we sincerely apologize for the inconvenience caused by the cleanliness of the room and the repeated key-card issue. As discussed with you over the telephone, we regret that half-eaten fruit and candy were found in the room. This clearly indicates a lapse in our room inspection and clearance process, and we have taken note of your concern with the concerned housekeeping team to ensure that such oversights are not repeated. We also understand how inconvenient it must have been to return to the reception repeatedly because of the key card getting deactivated. We regret the inconvenience caused and have shared the concern with the Front Office team for appropriate review and corrective action. We truly appreciate you taking the time to speak with us and share your concerns. Your feedback helps us identify areas where we need to improve and deliver a more seamless experience to our guests. We look forward to welcoming you back and providing you with a cleaner, more comfortable, and hassle-free stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. B., Thank you for taking the time to share such wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed the cleanliness and comfort of your room, our bedding, in-room dining, and the peaceful atmosphere that allowed you to have a restful night's sleep. It is especially encouraging to hear that our team was helpful and attentive throughout your stay. Your perfect scores and kind words are a great source of motivation for our entire team. We truly appreciate your recommendation and look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your feedback with us. We are deeply disappointed to learn that your stay did not meet your expectations, and we sincerely apologize for the inconvenience and dissatisfaction you experienced. We understand from your ratings that several aspects of your stay, particularly the accommodation, cleanliness, service extended by our team, and departure experience, fell short of the standards we strive to maintain. Please be assured that we take your feedback seriously and will be reviewing these concerns with the respective departments to identify areas for improvement. As a valued ALL – Accor Live Limitless member, your experience is important to us. We would be grateful if you could share more details about the specific challenges you encountered, allowing us to investigate them thoroughly and take appropriate corrective measures. We sincerely hope you will give us an opportunity to restore your confidence in our hotel and provide you with the experience you deserve. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. B., Thank you for taking the time to share your detailed feedback and for rating your overall experience 80/100. We are pleased to know that you found our team kind and attentive, and that you were satisfied with the cleanliness, breakfast selection, Wi-Fi, and overall service. We also truly appreciate your loyalty as an ALL-Accor Classic member. We sincerely apologize for the humidity and the associated smell in your room, as well as the delay in receiving your coffee on the first day. Your comments have been shared with the concerned teams so that we can address these areas and improve our service. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back and providing you with an even more comfortable and seamless experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre