Dear Ms. B., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your feedback. While we are pleased to know that you enjoyed the food, we sincerely regret the several inconveniences you experienced during your stay. Please accept our sincere apologies for the door lock issue, the delays in luggage assistance, and the difficulty you faced in reaching our Reception and In-Room Dining teams. These are certainly not the standards of service we strive to uphold, and we understand how frustrating these experiences must have been. We also regret the confusion surrounding your room payment and the subsequent communication after your departure. We understand the importance of a seamless and transparent payment process, and we are sorry for the inconvenience caused. Please be assured that your feedback has been taken seriously and will be shared with the respective teams for review and necessary corrective action. We truly value your comments, as they help us identify areas where we need to improve. We sincerely regret that we fell short of your expectations and hope you will give us another opportunity to provide you with the comfortable and seamless experience you deserve. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for taking the time to share your valuable feedback and for rating your overall experience a wonderful 100/100. We are delighted to know that you had a comfortable stay and that your experience across our accommodation, cleanliness, breakfast, Wi-Fi, and service was consistently excellent. It is especially gratifying to hear that your stays at Novotel are always pleasant and that you would highly recommend us and the ALL – Accor Live Limitless programme. We also appreciate you bringing the quality of our tea bags to our attention. Your feedback is important to us, and we will certainly share this with the concerned team for review and improvement. Thank you once again for your continued loyalty and for choosing Novotel Hyderabad Convention Centre. We look forward to welcoming you back and making your next stay equally enjoyable. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback. We are pleased to know that, overall, you had a comfortable stay and appreciated the assistance and hospitality extended by our teams at the bar, dining areas, and breakfast counter. However, we sincerely apologize for the inconvenience caused by the temporary power interruption, the unavailability of your preferred queen-size bed, and the delay in room service. We understand that these aspects affected your experience, and we regret that we could not meet all your expectations. Your feedback has been shared with the concerned teams for review and improvement. We truly appreciate your understanding and kind words about our team's service. We look forward to welcoming you back and providing you with a smoother and more comfortable experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location, particularly the proximity to the convention centre. However, we sincerely apologize for the condition of the washbasin and bathtub in your room. We understand that the upkeep of bathroom facilities is an essential part of a comfortable stay, and we regret that these aspects did not meet your expectations. Your feedback has been shared with our concerned team for review and necessary attention. We value your observations as they help us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. L., Thank you for your exceptional 100/100 rating and for taking the time to share such heartfelt feedback about your stay with us. It is truly wonderful to know that from the moment you arrived, you felt cared for and that our team went above and beyond to ensure you were comfortable and well looked after. Your kind words are incredibly encouraging for all of us. We are especially touched by your appreciation of the Manager’s thoughtful gesture when she noticed that you were unwell. Arranging medication and a special Indian tea for your cold was simply our way of ensuring you felt cared for during your stay, and we are delighted that this personal touch made a difference to you. At the same time, please accept our sincere apologies regarding the shower drainage issue. We are particularly concerned that, despite being reported during your stay, the matter was not resolved. This is certainly not the level of responsiveness we expect from our team. Your feedback has been shared with our Engineering and Housekeeping teams for immediate attention and follow-up. We are also delighted to know that you enjoyed our in-room dining, fitness centre, Wi-Fi, and overall cleanliness, and that you would recommend us with a 10/10 rating. It was a pleasure having you with us, and we sincerely hope to welcome you back to Novotel Hyderabad Convention Centre on your next visit. We look forward to making your next stay equally memorable, with an even more seamless experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for your wonderful feedback and for sharing such kind words about your experience with us. It is truly heartening to know that you and your family had a delightful and relaxing stay with us. We are especially pleased to hear that you enjoyed the property and the dining experience at Food Exchange. Your generous appreciation of our team, and particularly the mention of the efforts made to ensure a comfortable and warm stay, means a great deal to all of us. We are also delighted that the special arrangement planned for your little one was delivered as expected. Creating memorable moments for our guests, especially families, is something we take great pride in. We sincerely appreciate your continued trust as an ALL – Accor Live Limitless Gold member and are grateful for your excellent ratings across the various aspects of your stay. Your feedback regarding the welcome amenity and room upgrade has also been noted, and we will certainly take this into consideration as we continue to enhance our guest recognition experience. It was a pleasure having you and your family with us, and we look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointing experience during your stay. We understand that, considering the rate paid for your room, you were expecting a more pleasant view and a higher level of comfort. We regret that the room view did not meet your expectations and that the broken bathtub glass cover was not identified and rectified before your arrival. This is certainly not the standard of upkeep we strive to maintain. We are equally concerned to hear about your experience at our garden restaurant. The presence of a rat in the dining area is unacceptable, and we sincerely apologize for the discomfort this must have caused. Your concern has been shared with our concerned teams for immediate review of our pest-control measures and hygiene protocols. We also regret the delay in serving your food. Furthermore, we apologize for the shortcomings during your arrival, including the lack of assistance with your luggage and the Wi-Fi login details not being communicated to you. These are basic elements of our service, and we clearly fell short of our standards. As an ALL – Accor Live Limitless member, we particularly value your patronage and regret that this stay did not reflect the experience we would want for our loyal guests. Your feedback regarding the overall service, accommodation, Wi-Fi connectivity, and restaurant experience has been shared with the respective department heads for corrective action. We truly appreciate your candid feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to restore your confidence in Novotel Hyderabad Convention Centre and provide you with the comfortable and seamless experience you rightly expected. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. K., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you had a pleasant stay and appreciated the professionalism and cooperation of our team, along with the cleanliness of your room. Your kind words and recommendation mean a great deal to us and serve as a motivation for our entire team to continue delivering exceptional hospitality. We also sincerely appreciate your continued trust in the ALL-Accor loyalty programme. We look forward to welcoming you back to Novotel Hyderabad Convention Centre and creating many more memorable experiences for you. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed the complimentary platter in your room and that this thoughtful gesture added a special touch to your stay. It is heartening to know that you had an excellent experience with us, particularly with your accommodation, cleanliness, check-in and check-out. Your kind words and appreciation are a great source of motivation for our team. We sincerely value your feedback and look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Greetings from Novotel Hyderabad Convention Centre. Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the disappointing experience during your stay, which fell short of the standards you rightfully expected from us. We are truly sorry for the inconvenience caused by the leaking hand jet, unclean washroom faucets, and the disturbance from ongoing maintenance activities. We understand that these shortcomings, particularly in terms of room upkeep, cleanliness, and quality control, impacted your overall experience and did not reflect the level of hospitality we strive to deliver. Please be assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate attention and to reinforce our maintenance and quality inspection procedures. We are also reviewing the coordination of maintenance activities to minimise any disturbance to our guests. We sincerely regret that we could not provide you with a comfortable and seamless stay. We value your feedback as an opportunity to improve and hope you will give us another chance to restore your confidence in our services and provide you with the experience you originally anticipated. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Thank you for taking the time to share your detailed feedback and for rating your overall experience 90/100. We are delighted to know that you found your stay comfortable and functional and, in particular, appreciated the great service provided by our team. We sincerely regret the inconvenience caused by the discrepancy in your booking confirmation regarding the bed configuration and breakfast inclusion. While we are pleased that the matter was rectified after your clarification, we understand that such inconsistencies can cause unnecessary inconvenience and frustration. Your feedback has been noted, and we will review the booking process to help ensure greater accuracy and ease in the future. We also appreciate your feedback regarding ease of access and Wi-Fi, and these observations will be shared with the relevant teams for further improvement. Thank you for your continued association with ALL – Accor Live Limitless as a Classic member and for your recommendation score of 8/10. We truly value your feedback and look forward to welcoming you back to Novotel Hyderabad Convention Centre for an even smoother experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for your outstanding feedback and for rating your experience with us 100/100. We are delighted to know that you enjoyed the service levels throughout your stay and that every aspect of your experience—from the arrival and accommodation to breakfast, cleanliness, Wi-Fi, and our team—met your expectations. It is especially rewarding to know that you would recommend Novotel Hyderabad Convention Centre and the ALL-Accor loyalty programme to your friends and family. Your appreciation means a great deal to our entire team and serves as wonderful encouragement to continue delivering warm and attentive hospitality. We look forward to welcoming you back for another excellent stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the distress and concern caused by seeing rodents in the garden area during your stay. We fully understand your concern, particularly regarding the proximity of the garden to the guest rooms and the importance of maintaining a clean, hygienic, and well-maintained environment throughout the property. We appreciate you bringing the matter to the attention of our team and sharing the video with our colleagues and Chef. Your observation has been taken seriously and has been escalated to the concerned teams for immediate inspection of the garden and surrounding areas, along with the necessary pest-control and preventive measures. We also regret that your experience with our team, Wi-Fi connectivity, and departure process did not meet your expectations. Your feedback on these aspects has been noted and shared with the respective departments for review and improvement. We are pleased to know that you were satisfied with your accommodation, cleanliness, and breakfast. Nevertheless, we recognize that the concern regarding the garden significantly affected your overall experience, and we sincerely regret the inconvenience caused. Thank you once again for bringing this important matter to our attention. We hope to have the opportunity to welcome you again and demonstrate the improvements made. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. P., Thank you for taking the time to share such detailed feedback about your recent stay with us. We are delighted to know that you had a pleasant stay and that you appreciated the hospitality, courtesy, and professionalism of our team. It is especially encouraging to know that Tarun, Angel Albert, Ayushee, and Rahul made a positive difference to your experience. We will be happy to share your kind words with them. We have also taken note of your feedback regarding the MX portal, particularly the inconsistency in pricing and the limited flexibility to select rooms and services during the booking process. We sincerely regret any inconvenience this may have caused and will share your observations with the concerned team for further review. Your comments regarding the washrooms for Executive stays are equally valuable. We have noted the concern and will bring it to the attention of our relevant teams for necessary attention and improvement. Thank you once again for your constructive feedback and for your continued trust in Accor. We truly value your loyalty and look forward to welcoming you back for an even more comfortable and seamless stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. S., Thank you for taking the time to share your detailed feedback following your recent business stay at Novotel Hyderabad Convention Centre. Please accept our sincere apologies for the inconvenience caused by the shower not functioning properly during your stay. We understand that a basic facility such as the shower should always be in proper working condition, and we regret that this impacted your overall experience. As discussed with you at the time of your check-out, we have taken note of the concern and have shared the same with our Engineering team for inspection and necessary corrective action. We also apologize for the inconvenience caused by having to follow up twice for your booking confirmation after completing the payment. We understand that timely confirmation is important and regret that this required additional effort from your end. We have also noted your feedback regarding the Wi-Fi connection speed and have shared the same with the concerned team for review and improvement. We appreciate your feedback on the cleanliness, breakfast, arrival and departure experience, and our team. Your observations are valuable in helping us identify areas where we can further improve our service delivery. Thank you once again for bringing these matters to our attention and for taking the time to discuss the shower concern with us at the time of departure. We hope to have the opportunity to welcome you again and provide you with a smoother and more comfortable experience that reflects the standards you expect from Novotel and Accor. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Hyderabad Convention Centre. We sincerely regret that your experience was affected by the service and interactions you encountered, particularly during your arrival and check-in. We understand how important a warm welcome, courteous communication, and attentive handling of requests are to the overall guest experience, and we are disappointed that we did not meet your expectations in this regard. At the same time, we are grateful for your positive feedback regarding our breakfast, Wi-Fi, cleanliness, and overall team ratings. We are especially pleased that Angel, Abhi, and Sandeep made a positive impression during your stay. Your appreciation will certainly be shared with them. Your comments regarding service interactions and check-in have been taken seriously and will be shared with the concerned teams for review and appropriate corrective action. We remain committed to ensuring that every guest receives the professional, attentive, and welcoming service expected from Novotel. We value your association with ALL – Accor Live Limitless and appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you again and provide you with a more consistent and positive experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. P., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are pleased to know that you enjoyed the overall ambience and had a comfortable stay. However, we sincerely regret that our service during dinner, breakfast and room service did not meet your expectations. We also acknowledge your concerns regarding room cleanliness, Wi-Fi connectivity and the availability of our team during peak dining hours. Your comments are valuable, and we have shared them with the respective departments for review and corrective action. We will be placing particular focus on staffing and service attentiveness during peak meal periods, room service response, housekeeping standards and improving the ease and speed of our Wi-Fi connection. We are grateful for your continued association with the ALL – Accor Live Limitless programme and truly appreciate your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more satisfying experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. C., Thank you for taking the time to share your feedback with us. We are delighted to know that you had a comfortable stay and that you enjoyed our food and overall hospitality. We also truly appreciate your positive ratings for your accommodation, cleanliness, arrival and check-in experience. We have noted your suggestions regarding the internet access and the availability of laptop Wi-Fi in the rooms. We also acknowledge your feedback regarding the difficulty in getting taxis from the hotel. Your comments are valuable and have been shared with the concerned teams for further improvement. Thank you once again for your kind feedback and for recommending us. We look forward to welcoming you back and providing you with an even more seamless experience on your next visit. Warm regards, Muskan Niroula Guest Relations Novotel Hyderabad Convention Centre