Dear Mr. J., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your valuable feedback and for rating your overall experience a perfect 100/100. We are delighted to know that you had a comfortable and pleasant stay and that our team members were able to assist you with all your requests. We sincerely appreciate your kind words of appreciation for our team, particularly the colleague who assisted you during your stay. We will certainly share your recognition with the team. At the same time, we regret that the cleanliness of your accommodation did not fully meet your expectations. Your feedback has been noted and shared with our housekeeping team to reinforce our standards and ensure greater attention to detail. We also appreciate your suggestions regarding ease of access and Wi-Fi connectivity. Your feedback will help us identify opportunities to further enhance our guest experience. Thank you once again for your encouragement and appreciation. We look forward to welcoming you back for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. H., Thank you for sharing your wonderful feedback and for choosing to stay with us during your week-long group visit. We are delighted to know that you felt warmly welcomed and enjoyed the hospitality, friendly service, cleanliness, restaurant offerings, and seamless WiFi connectivity throughout your stay. Your appreciation of our team's efforts is truly encouraging. A special mention to Betsy for her dedicated efforts in maintaining the cleanliness of your room and ensuring fresh bottles of water were replenished. We will be delighted to share your kind words with her as recognition of her excellent service. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back for another memorable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. M., Thank you for sharing your valuable feedback and for choosing Novotel Hyderabad Convention Centre for your stay. We are delighted to know that you had a comfortable experience and appreciated the hospitality of our team, our convenient location, and the services provided throughout your visit. A special thank you for acknowledging Debashruti for arranging the room upgrade. We will be pleased to share your kind appreciation with her as recognition of her thoughtful gesture and commitment to guest satisfaction. Your encouraging feedback is a great motivation for our team to continue delivering exceptional hospitality and memorable experiences. We look forward to welcoming you back for another wonderful stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. Y., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you had a comfortable and enjoyable stay with us during your conference visit. It is heartening to know that you appreciated our accommodation, cleanliness, team service and overall experience. We are particularly pleased that our sustainability initiatives, especially our efforts towards replacing single-use plastics with sustainable alternatives, made a positive impression on you. We have also taken note of your feedback regarding the breakfast selection and sustainable food initiatives. The same will be shared with our Food & Beverage team for further review and improvement. Thank you once again for your kind words and for recommending us with a score of 9/10. Your appreciation motivates our team to consistently deliver memorable guest experiences. We look forward to welcoming you back soon! Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. D., Thank you for sharing your feedback with us. Please accept our sincere apologies for the disappointing experience you encountered during your stay. We deeply regret the inconvenience caused by the miscommunication regarding your transportation arrangements and the lack of coordination between our team members. Upon internal review, we noted that our Concierge team had communicated with your husband regarding the railway station drop-off and shared the relevant information with him. However, we would appreciate the opportunity to understand the matter further from your perspective and clarify any concerns you may have experienced. We are particularly concerned to learn that your transportation bookings were not properly recorded despite multiple confirmations and that you experienced difficulty reaching our Concierge team. This is certainly not the level of service and hospitality we strive to provide. We also regret that your interactions with our Front Office team left you feeling that our focus was primarily on financial transactions rather than your comfort and satisfaction. Please be assured that your feedback has been taken seriously and will be shared with the concerned department heads for a thorough review and necessary corrective action. We sincerely value your feedback, as it helps us identify areas where we need to improve and strengthen our service delivery. We hope to have the opportunity to restore your confidence in our hospitality and provide you with a much-improved experience on your next visit. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. P., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Hyderabad Convention Centre. Please accept our sincere apologies that your overall experience did not meet your expectations. We regret the disappointment caused by your early check-in experience and the service interactions with our team. Upon internal investigation, we noted that the early check-in was facilitated at 10:38 AM. However, we regret that the overall experience did not meet your expectations and that the process may not have been communicated or handled to your satisfaction. We also acknowledge your feedback regarding our team's behaviour, which is certainly not reflective of the hospitality standards we strive to uphold. Your comments have been shared with the concerned departments to review the early check-in process and reinforce our commitment to delivering courteous, attentive, and guest-centric service. We truly appreciate your valuable feedback and hope to have another opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. I., Greetings from Novotel Hyderabad Convention Centre. Thank you for taking the time to share your feedback. We are deeply concerned to learn about your experience and sincerely apologise for the inconvenience and distress caused during your stay. We regret the inconvenience caused by the electrical sockets in your room, which you reported to be faulty and causing electric shocks. We understand how unsettling this experience must have been, particularly when you had to move to your colleague’s room due to the concern. Please be assured that guest safety is our utmost priority. Upon conducting an investigation, we did not identify any faulty power sockets in the room. However, we understand the seriousness of the concern raised and would appreciate the opportunity to connect with you personally to better understand the issue. We also made attempts to reach you but, unfortunately, were unable to establish contact. Additionally, we sincerely apologise for the inconvenience caused by the hand wash not being replenished proactively and for the room upgrade or alternative arrangements not meeting your expectations following your complaint. We regret that the resolution provided did not leave you feeling adequately assisted or reassured. Your feedback has been shared with the concerned departments for further review and to reinforce the importance of prompt complaint resolution, proactive guest assistance, and attention to detail. We truly regret that your experience did not reflect the standards of hospitality we strive to deliver. We would welcome the opportunity to speak with you personally, understand your concerns in greater detail, and work towards restoring your confidence in our services. Thank you for bringing this matter to our attention. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your valuable feedback. We are delighted to know that you had a comfortable stay with your family and that your overall experience was a pleasant one. We sincerely appreciate your continued association with ALL Accor as a valued Platinum member. Your trust and recommendation mean a great deal to us. We have also taken note of your ratings regarding cleanliness and Wi-Fi connectivity. Your feedback has been shared with the respective teams for review and necessary improvement, as we continuously strive to enhance our guest experience. We look forward to welcoming you and your family back for another memorable stay with us. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. G., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your stay, particularly concerning the flickering washroom lights, clogged washbasin and the water-related issue on the second day. We completely understand your disappointment, especially when it comes to the basic comfort and maintenance of your room. Your feedback has been taken seriously and shared with our Engineering and Housekeeping teams. We have reinforced the importance of conducting thorough room inspections prior to every guest arrival to ensure that all facilities are in proper working condition and such lapses are avoided in the future. We truly regret that we fell short of your expectations and hope you will give us another opportunity to provide you with the comfortable and seamless experience you deserve. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. W., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to speak with us and share your valuable feedback. Please accept our sincere apologies for the shortcomings you experienced during your stay. We regret that the hot water availability in your room did not meet your expectations, particularly when you wished to take a shower late at night. We also apologise for the lack of proactive luggage assistance upon your arrival, as well as the delay you experienced with your beverage order at the restaurant. We are equally concerned to learn about your observations regarding the taste and quality of the food and the ripeness of the fruits served. Your comparison with ibis Bengaluru is well understood, and we acknowledge that consistency in food quality and service standards is an important expectation across our properties. Please be assured that your feedback has been shared with the respective department heads for review and necessary corrective action. We will be reinforcing our service standards, strengthening our quality checks and ensuring greater attention to detail across all guest touchpoints. We truly value your feedback, as it helps us identify areas where we need to improve. We sincerely regret that we could not deliver the seamless experience you rightfully expected and hope to have another opportunity to welcome you back and restore your confidence in our services. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. B., Greetings from Novotel Hyderabad Convention Centre! Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience caused during your stay. We understand your disappointment regarding the non-functioning music channel on your television, especially as you had brought the concern to our attention multiple times. Upon investigating the matter, we found that the issue was due to a server-related problem at the cable operator's end, which, as we understand, was communicated to you by our team. However, we sincerely regret that the issue remained unresolved during your stay and that we could not provide you with a satisfactory alternative or timely closure. Your feedback has been taken seriously and shared with the concerned teams to strengthen our follow-up and communication processes, ensuring that guest concerns are addressed more effectively. We truly value your feedback and hope you will give us another opportunity to serve you better and restore your confidence in our hospitality. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. K., Greetings of the day! Thank you for sharing your wonderful feedback and for rating your experience at Novotel Hyderabad Convention Centre a perfect 100/100. We are delighted to know that you had an excellent and comfortable stay with us. It is truly encouraging to know that you appreciated our accommodation, cleanliness, breakfast selection, and the hospitality of our team. Your generous recommendation and appreciation mean a great deal to us. We have also taken note of your feedback regarding the Wi-Fi connection speed. Your suggestion is valuable, and we will share it with the concerned team for review and improvement. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. R., Greetings of the day! Thank you for sharing your valuable feedback following your stay at Novotel Hyderabad Convention Centre. We are pleased to know that you had a comfortable stay and appreciated our convenient location. However, we regret that certain aspects of your experience, including the check-in process, breakfast selection, and our team’s service, did not fully meet your expectations. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us, and we will share your observations with the respective teams to identify areas for improvement and enhance our guest experience. We truly appreciate your support as an ALL-Accor member and look forward to welcoming you back for an even more seamless and memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ambrish V., Thank you for your wonderful feedback. We are delighted to know that you experienced excellent hospitality during your stay. Your kind words encourage our team to continue delivering exceptional service. We look forward to welcoming you back soon. Warm Regards, Naina Kumari, Guest Relations Executive, Novotel Hyderabad Convention Center

Dear Mr. M., Greetings of the day! Thank you for sharing your valuable feedback following your family stay at Novotel Hyderabad Convention Centre. We are pleased to know that you had a good overall experience and appreciated our services and facilities. However, we sincerely regret the discomfort you experienced due to the bed sliding and affecting your sleep quality. Please accept our apologies for the inconvenience caused. Your comfort is our priority, and we will share this feedback with the concerned team to look into the matter and take the necessary corrective measures. We truly value your continued trust in us as an ALL-Accor Platinum member and appreciate your recommendation. We look forward to welcoming you and your family back for a more comfortable and memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. Bandari, Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for rating your overall experience a perfect 100/100. We are delighted to know that you had a comfortable and satisfying family stay with us. It is a pleasure to know that you appreciated our team's hospitality, the smooth booking experience, the cleanliness, accommodation, and breakfast selection. Your kind words and recommendation mean a great deal to us and serve as a great motivation for our team. We sincerely appreciate your loyalty as an ALL Accor member and look forward to welcoming you and your family back for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had a comfortable and enjoyable stay with us. It is heartening to hear that you appreciated the friendliness of our team, the cleanliness and comfort of our well-appointed rooms, and our delightful buffet breakfast. Your special mention of Chef Vinod is greatly appreciated, and we will be sure to share your kind words with him and the culinary team. Your encouragement inspires us to continue delivering warm hospitality and exceptional guest experiences. We look forward to welcoming you back to Novotel Hyderabad Convention Centre for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. S., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing such wonderful feedback and for awarding us a perfect score. We are delighted to know that your first stay with us was so pleasant and memorable. It is a pleasure to hear that you enjoyed our breakfast buffet, the beautiful views, the relaxing ambience, and the warm hospitality of our team. Your kind appreciation of our team member who served you so professionally will certainly be shared with the team as a source of encouragement. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Novotel Hyderabad Convention Centre for many more memorable experiences. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Greetings from Novotel Hyderabad Convention Centre! Thank you for sharing your wonderful feedback and for recommending us. We are delighted to know that you and your family had a comfortable and memorable stay with us. It is a pleasure to learn that you enjoyed the food, found your room clean and comfortable, and appreciated the warm hospitality of our team. We sincerely appreciate you bringing the condition of the bicycles to our attention. Please accept our apologies for the inconvenience caused to your daughter. Your feedback has been noted and will be shared with the concerned team to ensure that the bicycles are regularly inspected, properly maintained, and have adequately inflated tyres, allowing our younger guests to enjoy this activity safely. Thank you once again for your valuable suggestion and for choosing Novotel Hyderabad Convention Centre for your family stay. We look forward to welcoming you and your family back for another wonderful experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre