Novotel Hyderabad Convention Centre 5 stars

Dear Mr. Sudhale, Thank you for taking the time to share your wonderful feedback and for awarding us a perfect 100/100 rating. We are delighted to know that you had a very comfortable stay and that your overall experience was excellent. It is especially rewarding to see your perfect ratings across all aspects of your stay, including the booking experience, arrival and check-in, accommodation, cleanliness, breakfast, our team, and check-out. Your 10/10 recommendation is truly appreciated and serves as a great encouragement to our entire team. Thank you once again for choosing Novotel Hyderabad Convention Centre. We look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. K., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are delighted to know that you had a comfortable stay during your business trip and that you particularly enjoyed our breakfast spread. It is wonderful to hear that you found our team friendly and focused on delivering a positive guest experience, and that our restaurant team made a great impression on you. Your perfect 100/100 ratings for breakfast, our team, and check-out are truly appreciated. As a valued ALL Silver member, we also sincerely appreciate your continued loyalty and your recommendation of the ALL – Accor Live Limitless programme. We have noted your ratings for accommodation, cleanliness, and sustainability. Your feedback is valuable to us as we continuously look for opportunities to further enhance the guest experience. Thank you once again for choosing Novotel Hyderabad Convention Centre. We look forward to welcoming you back and making your next stay even more memorable. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. E., Thank you for taking the time to share your detailed feedback and for rating your overall experience 90/100. We are pleased to know that you had a comfortable stay and enjoyed the variety of food options available at the hotel. It is particularly encouraging to see your perfect 100/100 ratings for arrival and check-in, accommodation, our team, and check-out. As a valued ALL Classic member, we also sincerely appreciate your continued loyalty and your 10/10 recommendation of the ALL – Accor Live Limitless programme. At the same time, we sincerely regret that the cleanliness of your bathroom did not meet the standards you expected. Please accept our apologies for the inconvenience caused. Your specific feedback regarding the toilet not being cleaned properly has been shared with our housekeeping team for immediate review and corrective action. We also appreciate your feedback regarding the distance and travel time from the airport. While the hotel's location is fixed, we understand that the journey time can be a consideration for business travellers, and we appreciate you highlighting this. We are also concerned to note your 60/100 booking experience and would value the opportunity to understand what could have been better. If you could kindly let us know a convenient time to connect, we would be happy to speak with you and understand your experience in greater detail. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even more seamless experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. R., Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found your stay comfortable and were satisfied with our accommodation, cleanliness, check-in, and overall service. We are also grateful for your kind appreciation of Srishti. It is wonderful to know that her attentive and empathetic approach made a positive difference to your experience, and we will certainly share your recognition with her. However, we are deeply concerned to learn about your experience after having breakfast and your report that both you and your friend experienced symptoms of food poisoning. Guest health and safety are of paramount importance to us, and we take such feedback extremely seriously. Please be assured that we are treating this matter with the utmost priority and will thoroughly review the relevant food preparation, storage, hygiene, and service processes to understand what may have contributed to your experience. While our hotel consistently adheres to established food safety, hygiene, and quality protocols, we take your feedback regarding your experience very seriously. We understand the concern this may have caused and will ensure that the matter is thoroughly reviewed with the relevant teams. We sincerely regret the distress and inconvenience this caused during your stay. Your feedback is extremely important in helping us strengthen our food safety and quality standards. We hope to have the opportunity to welcome you again and provide you with the comfortable and reassuring experience you rightly expect from us. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. Z., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are pleased to know that you appreciated our convenient location near the HIPLEX halls, cleanliness, quiet ambience, and service provided by our team. We are glad that these aspects contributed positively to your business stay. We also appreciate your candid feedback regarding the pricing of our food and beverage offerings and your breakfast experience, which you rated 50/100. We understand that value for money is an important part of the overall guest experience, and your comments will be shared with our Food & Beverage team for review and consideration. Your feedback regarding the arrival, accommodation, Wi-Fi, and departure experience is also duly noted, and we will continue working towards improving these touchpoints. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable and value-driven experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre