Novotel Hyderabad Airport 5 stars

Customer review rating (ALL Rating) 4.4/5 2,256 reviews

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R. Gandhi International Airport, Shamshabad, 500108 HYDERABAD TELANGANA, India

Description

Hotel extras

  • 290 rooms with 70,000 sqft of banqueting space - 2 ballrooms, 3 open lawns, 5 meeting rooms

  • Located near the airport with a resort-like ambiance and at a short drive from the city

  • Multiple recreational activities: swimming pool, spa, sports arena, large gym

  • Varied dining options with multi-cuisine restaurant & bar; poolside/outdoor/indoor seating

  • Ideal for weekend getaways, destination weddings, conferences, day excursions, team outings

Our accommodation(s)

Hotel location

Novotel Hyderabad Airport

R. Gandhi International Airport, Shamshabad
500108 HYDERABAD TELANGANA
India

GPS:17.242199, 78.454657

Telephone
Fax +91 40 6625 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE FOOD EXCHANGE

A signature multi-cuisine restaurant overlooking the pool. It boasts of a pool patio and a European style alfresco, a perfect spot to enjoy a sumptuous meal. The Food Exchange offers a lavish buffet with the Asian, Indian & western live counters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,256 reviews

TripAdvisor Rating  4.7/5  6,672 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Rajeev J. Business - Confirmed reviews ALL

Non functioning A/C. Stayed for 6 hours with no aircon. All I wanted is few hours of sleep. Extremely disappointed. Wash basin was not draining and most of soap dispensers were not working. Extremely disappointed

Dear Rajeev, At the very outset, please accept our heartfelt apologies for the inconvenience you experienced during your recent stay with us at Novotel Hyderabad Airport. We understand how important a comfortable and restful environment is, especially when all you needed was a few hours of uninterrupted sleep. Unfortunately, the non-functioning air conditioning caused significant discomfort, and we deeply regret the experience you had. We are equally concerned to learn that the wash basin was not draining properly and that several soap dispensers were not working. You faced a couple of unexpected disturbances during your stay, which we sincerely regret, and this certainly does not reflect the standards we strive to maintain. Please be assured that your feedback has been shared with the relevant departments so we can urgently review these issues and take corrective action to prevent such lapses in the future. We truly hope to have another opportunity to welcome you back and provide you with a stay that not only meets—but genuinely exceeds—your expectations. Feel Welcome, Novotel Hyderabad Airport.

Customer review rating 1.0/5

Manoj T. Families - Confirmed reviews ALL

During my one-night stay, I encountered two significant issues: 1. At approximately 3AM, I woke up to a strong smell of smoke, which caused concern for my family's safety. Upon checking, I found the corridor filled with smoke and immediately contacted the emergency number. The team assured me they were aware of the situation and that there was no danger, but I was not informed why such work was scheduled so late or why precautions were not taken to avoid disturbing guests. As a result, I was unable to sleep peacefully for the rest of the night. 2. When booking the room, I confirmed that airport pick-up and drop-off were complimentary. I reiterated this requirement during check-in, but was not informed that only the hourly shuttle service is free and other times are chargeable. I only learned of this limitation the next morning when I requested a pick-up, which I found unprofessional. The incident during the night disrupted my rest, and the lack of clarity regarding airport shuttle services added further stress. I did not expect these service gaps from Novotel.

Dear Manoj, At the very outset, please accept our heartfelt apologies for the inconvenience you experienced during your recent stay with us at Novotel Hyderabad Airport. You faced a couple of unexpected disturbances during your stay, which we sincerely regret. In the early hours of the morning, you were understandably alarmed by the presence of smoke in the corridor. Although our team confirmed that there was no immediate danger, we acknowledge that the situation caused unnecessary worry and disrupted your rest. To clarify, no maintenance work was being carried out by the hotel at that time; the smoke resulted from activities in another guest’s room, and our security team was already addressing the matter. We truly regret the concern this caused you and your family. We also deeply regret the miscommunication regarding the airport pick-up and drop-off services. While you had confirmed complimentary transfers during booking and check-in, we should have clearly explained that only the scheduled hourly shuttle service is complimentary, and any transfers outside those timings are chargeable. Not being informed of this in advance was unacceptable, and we understand the inconvenience and stress this created. Please rest assured that your feedback has been shared with the concerned teams, and we are reviewing our internal processes to ensure clearer communication and better guest experience in the future. We sincerely hope to have the opportunity to welcome you back and provide you with the seamless and comfortable stay you rightfully expected from us. Feel Welcome, Novotel Hyderabad Airport.

Customer review rating 3.5/5

Rajesh G. I. Business - Confirmed reviews ALL

Good and comfortable stay. I was surprised the hotel doesn't have shoe polish provision and they provide just the mit and also hotel do not give pen to use as they don't have. Rest everything was good.

Dear Rajesh, At the very outset, please accept our heartfelt apologies for the inconveniences you experienced during your recent stay with us at Novotel Hyderabad Airport. We are delighted to hear that overall you had a good and comfortable stay with us. However, we sincerely regret that certain amenities were not available to you. We understand your surprise regarding the unavailability of shoe polish and the limited provision of mitts, as well as the absence of a pen for your use. We truly value such feedback, as it helps us identify areas where we can enhance our guests’ experience. Please be assured that your comments have been shared with the respective departments, and we are evaluating ways to ensure such gaps do not occur in the future. We are committed to making continuous improvements so that every aspect of our service meets the highest standards. We genuinely hope to have another opportunity to welcome you back to Novotel Hyderabad Airport, and to provide you with a stay that not only meets but exceeds your expectations. Once again, please accept our sincere apologies and our gratitude for taking the time to share your feedback. Feel Welcome, Novotel Hyderabad Airport.

Customer review rating 4.5/5

Stuart C. H. Business - Confirmed reviews ALL

Brilliant. Exactly as expected

Dear Stuart, Thank you for taking the time to provide feedback on your stay experience. We’re thrilled to hear about your positive experience and greatly appreciate your feedback, which help us continually improve and exceed our guest’s expectations. We take great pride in creating a welcoming and comfortable environment, and we’re happy to know you felt well cared. Your review motivates us to continue striving for excellence in hospitality. We truly value your support. Thank you again for your feedback — your satisfaction is our priority, and we are grateful for the opportunity to serve you. Feel Welcome, Sukhbir Singh.

Customer review rating 4.5/5

Subha S. R. Y. Families - Confirmed reviews ALL

Pleasant reception staff , helpful , cheerful

Dear Subha, Thank you so much for sharing your wonderful feedback. We’re truly delighted to know that you felt homely the moment you arrived, and that our reception team—especially our female receptionist who warmly recognised you—made you feel welcomed and valued. We’re glad you appreciated the team’s ability to communicate in multiple languages, including Assamese and Telugu, and that their assistance was quick, clear, and easy to follow. We are also happy to know that our convenient location made your travels easier. Creating a cheerful, helpful, and peaceful environment for our guests is something we take immense pride in, and it’s truly rewarding to hear that these efforts contributed to your comfort and relaxation. Your satisfaction is our highest priority, and knowing that you had a comfortable, memorable, and smoothly supported stay means the world to us. Feedback like yours inspires us to keep improving and continue delivering an experience that feels warm and welcoming from the moment you step in. Thank you once again for choosing us. We look forward to welcoming you and your family back for another refreshing and heartwarming stay in the near future. Feel Welcome, Sukhbir Singh.

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Other web-users rate our hotel

  • 981 reviews 9.5/10 Location
  • 1,446 reviews 8.7/10 Room
  • 4,035 reviews 9.4/10 Service
  • 16 reviews 8.8/10 WiFi
  • 1,452 reviews 8.9/10 Food
  • 773 reviews 9.3/10 Cleanliness
  • 726 reviews 9.2/10 Amenities
  • 294 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.