Novotel Hyderabad Airport 5 stars

Customer review rating (ALL Rating) 4.4/5 2,261 reviews

Best price
guarantee
Novotel Hyderabad Airport - Image 1
Novotel Hyderabad Airport - Image 2
Novotel Hyderabad Airport - Image 3
Novotel Hyderabad Airport - Image 4
R. Gandhi International Airport, Shamshabad, 500108 HYDERABAD TELANGANA, India

Description

Hotel extras

  • 290 rooms with 20,000 sqft of banqueting space - 2 ballrooms, 1 open lawn, 5 meeting rooms

  • Located near the airport with a resort-like ambiance and at a short drive from the city

  • Multiple recreational activities: swimming pool, spa, sports arena, large gym

  • Varied dining options with multi-cuisine restaurant & bar; poolside/outdoor/indoor seating

  • Ideal for weekend getaways, destination weddings, conferences, day excursions, team outings

Our accommodation(s)

Hotel location

Novotel Hyderabad Airport

R. Gandhi International Airport, Shamshabad
500108 HYDERABAD TELANGANA
India

GPS:17.242199, 78.454657

Telephone
Fax +91 40 6625 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE FOOD EXCHANGE

A signature multi-cuisine restaurant overlooking the pool. It boasts of a pool patio and a European style alfresco, a perfect spot to enjoy a sumptuous meal. The Food Exchange offers a lavish buffet with the Asian, Indian & western live counters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,261 reviews

Customer review rating 2.0/5

Amanda C. Friends - Confirmed reviews ALL

Having travelled to many hotels in india and experienced world-class customer service our group of 11 was very disappointed with this hotel. We had to look for the pool person to get towels- pool was cold & dirty. We had a very early morning flight but the slow customer service & incorrect food delivery delayed us by 1.5 hours. The food & drinks were not good. On checkin we were told our rooms weren't ready but we could pay to upgrade - when we pointed out the rest of our group were checked in for no additional charge we were told we were mistaken and wouldnt be charged 🙄

Dear Amanda, At the outset, please accept our sincere and heartfelt apologies for the experience you and your group encountered during your stay with us at Novotel Hyderabad Airport. It is extremely disappointing to learn that your visit did not reflect the level of hospitality and efficiency that we are committed to delivering to all our guests. When travelers who have experienced renowned hospitality across many destinations choose to stay with us, it is our responsibility to ensure their expectations are met with the highest standards of service. Regrettably, on this occasion, we clearly fell short. Your concerns regarding the upkeep of the pool area, delays in service, inaccuracies with the food delivery, and the overall dining experience are deeply concerning. Additionally, the confusion surrounding the room readiness and upgrade discussion at the time of arrival is certainly not the impression we aim to create for our guests. Please be assured that these matters have been shared with the respective department leaders for immediate review and corrective action. Please be assured that feedback such as yours is taken very seriously and will be used to strengthen our training, service coordination, and operational standards across departments to prevent such occurrences in the future. We truly value you taking the time to bring this to our attention. Should your travels bring you back to Hyderabad, we would sincerely appreciate another opportunity to welcome you again and demonstrate the level of hospitality we are truly capable of delivering. Feel Welcome, Novotel Hyderabad Airport.

Customer review rating 0.5/5

Zenobia V. H. Couples - Confirmed reviews ALL

Please get in contact with me. I have tried everything to get hold of you with no success.

Dear Zenobia, Please accept our sincerest apologies for the difficulty you experienced while trying to get in contact with us. We deeply regret that despite your repeated attempts, you were unable to reach our team. This is certainly not the level of responsiveness and service we strive to provide. Your concern is extremely important to us, and we truly regret any frustration or inconvenience this situation may have caused. Kindly be assured that we are looking into this matter with utmost seriousness to understand what went wrong and to ensure such an experience is not repeated. We would greatly appreciate the opportunity to connect with you and assist you further. Please feel free to share a convenient time or contact details, and we will ensure that someone from our team reaches out to you immediately. Once again, please accept our sincere apologies, and we truly value your patience and understanding. Feel Welcome, Novotel Hyderabad Airport.

Customer review rating 0.5/5

Rajiv S. Couples - Confirmed reviews ALL

Reception was the only saving grace. Else everything in the hotel is very horrible service. No customer centricity and no training provided to staff at GP bar and other outlets. Terrible service will never recommend the hotel.

Dear Rajiv, At the outset, please accept our most sincere apologies for the disappointing experience you encountered during your stay with us at Novotel Hyderabad Airport. It is extremely concerning to learn that several aspects of our service did not meet the standards we are committed to delivering. Feedback such as yours is taken very seriously, as it clearly indicates that we fell short of the level of hospitality and attentiveness our guests rightfully expect. Please be assured that this is not the experience we strive to provide. Your comments regarding the service, as well as the lack of attentiveness you observed, have been shared with the concerned department heads. Immediate steps are being taken to review our service procedures and reinforce training to ensure our teams deliver a far more guest-focused and professional experience moving forward. While we truly appreciate your kind acknowledgment of our reception team, it is disappointing that the rest of your stay did not reflect the same standard. We deeply regret the inconvenience and frustration this may have caused you. We value your feedback as it helps us identify areas where we must improve. Should you consider visiting us again, it would be our privilege to personally oversee your stay and ensure a far better and seamless experience. Feel Welcome, Novotel Hyderabad Airport.

Customer review rating 0.5/5

Chrisan D. S. Business - Confirmed reviews ALL

The staff and very rude and laid back. They lack back hospitality etiquette.

Dear Guest, At the onset, please accept our most sincere and heartfelt apologies for the experience you had during your recent stay with us at Novotel Hyderabad Airport. The level of service you described is certainly not reflective of the standards of hospitality and attention to detail that we strictly strive to maintain for all our valued guests. We deeply regret that your stay did not meet the expectations that one rightfully associates with our brand. At Novotel Hyderabad Airport, our commitment is to deliver a comfortable, seamless, and memorable experience, and it is extremely disappointing for us to learn that we fell short of the service standards we proudly uphold. Please be assured that your feedback has been taken with the utmost seriousness and has been immediately shared with the concerned departments for a thorough review and corrective action. Such instances are not taken lightly, and we are reinforcing our service standards to ensure that this does not recur in the future. Once again, we extend our deepest apologies for the inconvenience and disappointment caused. We truly value your feedback as it allows us to improve and uphold the high standards we promise to our guests. We sincerely hope you will give us another opportunity to restore your confidence in our hospitality and provide you with the exceptional experience you deserve. Feel Welcome, Novotel Hyderabad Airport.

Customer review rating 5.0/5

Rajbir S. Business - Confirmed reviews ALL

very good

Dear Rajbir, Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear about your positive experience and greatly appreciate your insights, which help us continually improve and exceed our guests’ expectations. Your special mention of Kartik & Mayank truly means a lot. We’re so glad their efforts helped make your stay memorable. Recognition like yours motivates our team to continue delivering exceptional service and care to every guest. We take great pride in creating a welcoming and comfortable environment, and we are delighted to know you felt well cared for. Your kind words inspire us to continue striving for excellence in hospitality. We truly value your support. Thank you once again for your feedback — your satisfaction is our top priority, and we are grateful for the opportunity to serve you. Feel Welcome, Sukhbir S.

Other web-users rate our hotel

  • 990 reviews 9.6/10 Location
  • 1,405 reviews 8.6/10 Room
  • 4,007 reviews 9.4/10 Service
  • 15 reviews 9.2/10 WiFi
  • 1,369 reviews 9.1/10 Food
  • 935 reviews 9.6/10 Vibe
  • 755 reviews 9.2/10 Cleanliness
  • 723 reviews 9/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Hyderabad