Novotel Hyderabad Airport Hotel 5 stars

We stayed at Novotel airport Hyderabad for 2 nights, overall the experience was near to satisfactory, however hospitality with respect to food and stay needs a lot of improvement. We are rating this as satisfactory only due to the efforts taken by Mr Nikhil from the restaurant services who was the only person at the property who understood our requirements and was more welcoming than any other staff. Coming to the stay part, the building in which the room was located was far from the reception as well as the restaurant, this was tiredsome at times, further the room was made up in such a way that all the necessary items like towels, napkins etc were for one person inspite of 2 people checking in. Upon highlighting this to the staff, they used to take lot of time to get it delivered. Overall I would say that alot of improvement is required to comfort the stay of the Guest.

After airpor transit closed due to COVID 19, Nova Hotel is the best to stay during the transit for international or domestic travellers. Its convinient & I felt comfortable staying there. The service is awesome!.

The booking was easy and seamless as was the check out. The room was clean and comfortable. However, the room service was inordinately delayed. Response on the phone from the front office was also an issue with 4-5 tries required to get someone to pick up. Also, I made a request for a print of the boarding pass that was not easy to secure with the front office taking a lot of time to respond. I also felt that the charges for airport drop at Rs. 1000/- were exorbitant.

I stayed many times in novotel cairo, it was my 1st stay in hyd. Staff from reception to dinning and room service was exellent. All staffs are polite. Room was very comfortable. At last I want to thanks the all management of the hotel, which I have enjoyed a lot. Once again thankyou very much for your kind cooperation!!

Dear Management, Well maintained and excellent place to stay. I have experienced good time ambience service and significance of a star hotel I would like to visit again ❤️ Thank you Novotel ❤️

It's my 40th birthday! And what a better place to spend time with your family where you enjoy luxury and at the same time be 100% sure of the safety measure given to the covid times. Facility is clean and food is amazing! With all the challanges the hospitality industry is going through, i see you guys are putting all your strengths together to make sure every customer is satisfied to the fullest. Great going! Cheers!

Dear Sir / Madam, I am extremely happy with my recent stay. Starting from the front desk to final billing the staff showed exemplary courtesy and affection. Normally it will be contractual but in this case I felt a genuine desire to keep us all happy. The final icing was the Food. At the buffet dinner Chef Murali had made a ladies finger fry that was yummy. That dinner was like how my mother would cook- homely and tasty. Thanks Murali - you are a gem. Finally the breakfast with pesaratu and ginger chutney followed by ginger tea. Kindly convey to your staff my compliments!!

The stay was very good. Facilities like swimming pool, sports etc were top notch. Had a great time. But the service needs to be improved. Especially FnB takes a lot of time. When we are with kids making us wait for so long is not acceptable.

The reception was well managed. Hotel rooms are well maintained. The service in restaurant is slow May be due to high traffic of customers and short staff. The drinks delivery was slow to the table.

It was a good experience

I should appreciate the way in which The Team Airport Navotel is developed. They could recognize me after 18 months be it security at gate or staff in front desk or waiter in restaurant and personalized the service! Keep up the good work

Stayed for a night over all experience was nice, team was warm and polite. Our check in was smooth and quick . Food was alright at the Square restaurant definitely missed Haldi ( Indian Speciality restaurant) Namrata from the guest services was sweet to check on our well being .

- The property is well mentioned. - Staff seems to be totally overloaded. - The water in the shower is smelling (not what you would expect from such a property) The team explained me that on one side of the property they are having this issue and they offered me a room on the other side. What a joke. No-one is willing to listen to the possible reason for this. As the property has a Selvage treatment plant, water is reused for gardening and to flush the toilets. It happens in India that plumbers (not well educated) connect by mistake the wrong pipe to the Shower. The team is just saying this is not possible. But you can't see it as the pipes are hidden. As this is quite serious, I still recommend to seriously check on this. Open the wall and check. Let me know if I am correct. If not, it would be interesting to understand the real reason for the smell. Greetings from certified plumber.

I stay for more than a month for my business trip. Stay was very comfortable, I like the most is hotel garden area, is best place for relaxing. Food was yummy and of course Mr. Pathak and Vikas Team is excellent. Excellent service by IRD team specially by Ms. Geetha. Thanks to Ms. Neha at front office for your very warm welcome and being so kind. Ajay and Venkata are very kind and always arranged the pick-up and drop on time. Security at entrance will greet with warm welcome! Lastly I would like to say thanks to Mr. Ali for everything and making this long stay very comfortable.

the personal is king and the food is great, rooms are perfect cleaned and very comfortable, what more you need? i personally suggest to try the "grilled salmon steak" and the "grilled tiger prawns" the quality on this two dishes is astonishing