Novotel Hyderabad Airport 5 stars

Customer review rating (ALL Rating) 4.4/5 2,268 reviews

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Novotel Hyderabad Airport - Image 1
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R. Gandhi International Airport, Shamshabad, 500108 HYDERABAD TELANGANA, India

Description

Hotel extras

  • 290 rooms with 20,000 sqft of banqueting space - 2 ballrooms, 1 open lawn, 5 meeting rooms

  • Located near the airport with a resort-like ambiance and at a short drive from the city

  • Multiple recreational activities: swimming pool, spa, sports arena, large gym

  • Varied dining options with multi-cuisine restaurant & bar; poolside/outdoor/indoor seating

  • Ideal for weekend getaways, destination weddings, conferences, day excursions, team outings

Our accommodation(s)

Hotel location

Novotel Hyderabad Airport

R. Gandhi International Airport, Shamshabad
500108 HYDERABAD TELANGANA
India

GPS:17.242199, 78.454657

Telephone
Fax +91 40 6625 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE FOOD EXCHANGE

A signature multi-cuisine restaurant overlooking the pool. It boasts of a pool patio and a European style alfresco, a perfect spot to enjoy a sumptuous meal. The Food Exchange offers a lavish buffet with the Asian, Indian & western live counters.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,268 reviews

Customer review rating 1.0/5

Anil A. Families - Confirmed reviews ALL

Very poor experience with your staff, had to call many times from the room for water and basic items, for which they made me wait for more than 30mins and later i had to visit yhe front desk at ground floor from my room and raised a request for drinking water bottles. Even then they promised to send it in 5 mins which did not happen. Very frustrating service from a brand like this. The irony is when i visited the reception there were couple of staff which were least bothered to respond and were reacting as if this is a very small issue. While having my breakfast the next morning Mr. Kumar Duty manager had come in person and met at the dining area and took up the responsibility for not letting this happen again. This was a little satisfying as he responded kindly and was a real polite. After the breakfast i went back to my room and I rang from my room telephone again for some coffee and towel change and for some water. Again they did not respond. Finally i had to call again and when they picked up my call i told them to connect me to Mr.kumar, the duty manager, then he responded and things started sorting out. I must say staff like him makes the customer stay peaceful. He himself came to my room to deliver the required items which was very kind and generous and no other staff bothered. The ground staff Ms. Khushbu and the team ( dont remember the names ) should improve on customer services. I am a premium Bonvoy customer, this was my first stay at accor, and i must say i had the worst experience.

Dear Anil , At the very outset, please accept our heartfelt apologies for the inconvenience you experienced during your recent stay with us at Novotel Hyderabad Airport. We deeply regret that your experience did not meet the high standards of service and hospitality that we strive to deliver to all our guests. Please be assured that this is not reflective of our usual operations, and we sincerely apologize for any discomfort or frustration caused during your visit. Your valuable feedback has been carefully noted and shared with the relevant departments. We are taking this matter seriously. At Novotel Hyderabad Airport, guest satisfaction is of utmost importance to us, and it is always our goal to provide a comfortable and hassle-free stay. We truly regret that we fell short on this occasion. We genuinely hope you will give us another opportunity to welcome you back and restore your confidence in our services with a much-improved experience. Feel Welcome, Novotel Hyderabad Airport

Customer review rating 0.5/5

Rajender J. Couples - Confirmed reviews ALL

I am not satisfied with stay as AC was not working well complained 3 times but of no use at last i had to use table fan for sleep it was my very bad experience with Novotel.It was my special day as completed 25years of my marriage but its my bad day I thought of having good memories on my Anniversary with my wife as i heard Novotel Airport property was very good. But other than Stay everything was superb start from food Hospitality staff. Please see that this kind of nightmare should not happen with other guests for more details u can ask your Reception about my complain. Thanking you M Rajender kumar 98…

Dear Rajender , At the very outset, please accept our heartfelt apologies for the inconvenience you experienced during your recent stay with us at Novotel Hyderabad Airport. We deeply regret that your experience did not meet the high standards of service and hospitality that we strive to deliver to all our guests. Please be assured that this is not reflective of our usual operations, and we sincerely apologize for any discomfort or frustration caused during your visit. Your valuable feedback has been carefully noted and shared with the relevant departments. We are taking this matter seriously. At Novotel Hyderabad Airport, guest satisfaction is of utmost importance to us, and it is always our goal to provide a comfortable and hassle-free stay. We truly regret that we fell short on this occasion. We genuinely hope you will give us another opportunity to welcome you back and restore your confidence in our services with a much-improved experience. Feel Welcome, Novotel Hyderabad Airport

Customer review rating 4.5/5

P S. P. Business - Confirmed reviews ALL

nice

Dear P S. P., Thank you so much for your kind feedback. We’re truly glad to hear that your stay met your expectations and that you had an enjoyable time. It’S. wonderful to know you were able to relax and unwind in the peaceful environment of our property. Creating a clean, calm, and welcoming space for our guests is something we take great pride in, and it’S. always rewarding to hear that these efforts made a difference in your experience. Your satisfaction is our top priority, and knowing that we could provide a comfortable and memorable stay means the world to us. We are constantly striving to enhance our services, and feedback like yours encourages us to keep improving. Thank you once again for choosing us. We hope to have the pleasure of welcoming you and your back for another refreshing stay in the near future Feel Welcome, Sukhbir Singh.

Customer review rating 5.0/5

Sriniketh A. Families - Confirmed reviews ALL

Excellent customer service

Dear Sriniketh, Thank you so much for your kind feedback. We’re truly glad to hear that your stay met your expectations and that you had an enjoyable time. It’s wonderful to know you were able to relax and unwind in the peaceful environment of our property. Creating a clean, calm, and welcoming space for our guests is something we take great pride in, and it’s always rewarding to hear that these efforts made a difference in your experience. Your satisfaction is our top priority, and knowing that we could provide a comfortable and memorable stay means the world to us. We are constantly striving to enhance our services, and feedback like yours encourages us to keep improving. Thank you once again for choosing us. We hope to have the pleasure of welcoming you and your back for another refreshing stay in the near future Feel Welcome, Sukhbir Singh.

Customer review rating 5.0/5

Vrijesh K. Families - Confirmed reviews ALL

Overall, the stay was very relaxing with family enjoying the pool, food and the gym facilities. The kids enjoyed the PS5 and those quick games along with playing lawn tennis and football.

Dear Vrijesh , Thank you so much for your kind feedback. We’re truly glad to hear that your stay met your expectations and that you had an enjoyable time. It’s wonderful to know you were able to relax and unwind in the peaceful environment of our property. Creating a clean, calm, and welcoming space for our guests is something we take great pride in, and it’s always rewarding to hear that these efforts made a difference in your experience. Your satisfaction is our top priority, and knowing that we could provide a comfortable and memorable stay means the world to us. We are constantly striving to enhance our services, and feedback like yours encourages us to keep improving. Thank you once again for choosing us. We hope to have the pleasure of welcoming you and your back for another refreshing stay in the near future Feel Welcome, Sukhbir Singh.

Other web-users rate our hotel

  • 971 reviews 9.5/10 Location
  • 1,358 reviews 8.4/10 Room
  • 3,993 reviews 9.4/10 Service
  • 16 reviews 8.3/10 WiFi
  • 1,388 reviews 8.9/10 Food
  • 734 reviews 8.9/10 Cleanliness
  • 705 reviews 9.2/10 Amenities
  • 353 reviews 8.8/10 Breakfast

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