Novotel Hyderabad Airport Hotel 5 stars

I would like to express my thanks and appreciation for the service and care I received at Novotel Shamshabad on 11th december, 2019. Your staff did not disappoint me especially Manav Uppal, Toofan and Sindhura in assisting with my requirements. I want to point out a few points specifically - The catering was excellent, the chefs did a tremendous job with cooking all the dishes in the buffet. The wait staff were polite, attentive and helpful in their service. Everyone in the family and friends complimented after the event. I will definitely recommend holding events at Novotel Shamshabad to all my friends and colleagues as i had a fabulous experience here. Thank you.

Great location, above average quality and value for money. Airport shuttle service is good. General room quality is average for this price range. Food is 2X expensive and average. Front desk staff is good but lack that welcoming charm.

Good news to become great. Check in is always painful. They never recognise you or welcome you back. The pool area is also not maintained. The place is always full due to proximity to airport and they must redo the same. It's not been upgraded since it opened.

Stayed for one night at NHA after 5 years, overall good experience. Service by team at receptions and Square restaurant team of Harshal was good. Satisfactory experience.

The hotel is beautiful and very comfortable. The rooms are clean and comfy, all the stuff really do their best to be friendly and useful. The hotel is located very close to the airport, shuttles are very convenient. I enjoyed my stay and very recommend this hotel!

The rooms here are very tired and dated- in much need of refurbishment- and in parts dangerous (the desk in each room has degraded so much that it gives splinters when touched) Staff (reception) are not attentive enough for a Novotel. The culture of the place had drones significantly from when the hotel first opened and I last visited. In particular, I found one of the duty managers to be rude, disrespectful and almost offensive. Ratika, the duty manager while I stayed was utterly awful in her management and should not be allowed to wear a Novotel badge. Food in the restaurant was ok and service there was always good. Gym staff are non existent and equipment is filthy. Overall there just enough care here and the experience was not up to the standard expected

Myself & my wife were looked after very well,We stayed at Executive Suite which was very comfortable,had balcony facing pool & had a very scenic view. At the time of Check-in & Out,we were looked after by Ms Babhita,who was very polite & courteous.Mr Ali Mirza,assistant front office manager personally took interest to make us comfortable. We had Breakfast & Dinner at the Multi Cuisine restaurant,food was very good both times,Buffet breakfast had a vast Multi Cuisine.Overall it was a Memorable stay.

I think it says everyting, when I write that this is the 14th visit to the Novotel Hyderabad Airport Hotel. I visit with a group of international colleagues and am pleased to say that the all-round service, hospitality and customer service remains first class.

I have stayed here a number of times when in Hyderabad. The hotel is modern, clean & the staff are so welcoming & friendly. The restaurant has a good selection of dishes to suit most tastes including cooking fresh items at breakfast & dinner. Love it & will be back.

Outside looks new and grand but interior wise was a whack. The only thing good is the gym which is big and spacious. Paid USD$150 is really not worth the money. Would have chosen another hotel if not the only one

Staying away from home should be good for completing official assignments perfectly. Though you stay in hotel, if you feel that you are at home, nothing like it

The stay was okay but since the airport transfer was not arranged by your hotel in spite of sending the flight details and personally confirming this with the concierge and front desk on the day arrival as well, it was NOT done. On checking with the Novotel drivers at the airport they said no car for you Sir. After a couple of calls to your hotel, I had to hop into a car which was booked for someone else. Since we had booked 10 rooms and banquet as well, we expected better service. One of my other colleagues Abhay also informed me that his car was also missing and he had to ask a few drivers and finally got his driver chatting away instead of holding the placard for the guest. Chef Shekhar & Amit were extremely professional and my team had delicious dinner at Haldi PDR.

Awesome

Comfortable stay, the entire team makes the entire experience seamless and hassle free!!

Poor / Bad air-conditioning, dirty rooms and poor quality mattresses.