Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.5/5 1,373 reviews

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Mercure Hyderabad KCP - Image 1
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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,373 reviews

Customer review rating 4.5/5

Yash S. Couples - Confirmed reviews ALL

Dear Mr. S., Warm Greetings from Mercure Hyderabad KCP! Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and appreciated our impressive breakfast spread. It is also encouraging to know that the room upgrade met your expectations and that you found the wardrobe and dressing area thoughtfully designed. At Mercure Hyderabad KCP, we continuously strive to enhance our guests' experience by paying attention to both comfort and functionality. Your positive remarks about the wardrobe and dressing area inspire us to keep innovating and improving our facilities. We truly value your patronage and hope to welcome you back soon for another memorable stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 3.5/5

Syed M. Solo - Confirmed reviews ALL

Dear Mr. M., Warm Greetings from Mercure Hyderabad KCP! Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to hear that the linen quality, towel standards, and room cleanliness did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. At Mercure Hyderabad KCP, we strive to maintain the highest standards of hygiene and comfort for our guests. Your comments have been shared with our housekeeping and quality control teams to ensure immediate improvements in these areas. We value your feedback as it helps us enhance our services and provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and deliver a stay that truly reflects our commitment to quality. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.0/5

Veena R. Business - Confirmed reviews ALL

Dear R., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 8 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 1.0/5

Sudheer E. Business - Confirmed reviews ALL

Dear Mr. E., Warm Greetings from Mercure Hyderabad KCP! Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret to hear that your dining experience did not meet your expectations, and we truly appreciate your candid comments as they help us identify areas where we need to improve. We understand your disappointment with the limited variety of food offered during your stay, particularly the repeated serving of Chicken Biryani over three consecutive days. We also regret that the food served was often cold and that the buffet spread was insufficient. Please accept our sincere apologies for any inconvenience this caused. At Mercure Hyderabad KCP, we strive to provide a diverse and high-quality culinary experience to all our guests. Your feedback has been shared with our culinary and service teams to ensure that menu variety is enhanced and that food is served fresh and at the appropriate temperature. Additionally, we are addressing the issue of timely replenishment of buffet items to ensure that our guests always find a well-stocked and appealing spread. We take your comments seriously and are committed to making the necessary improvements to elevate the dining experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved culinary experience that reflects the high standards we aim to uphold. Thank you once again for your valuable feedback. Should you have any further suggestions or require assistance, please do not hesitate to contact us directly. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Anindya C. Business - Confirmed reviews ALL

Dear Ms. C., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Other web-users rate our hotel

  • 410 reviews 9.6/10 Location
  • 831 reviews 8.4/10 Room
  • 1,897 reviews 9.2/10 Service
  • 12 reviews 9.4/10 WiFi
  • 383 reviews 8.4/10 Cleanliness
  • 275 reviews 9.3/10 Vibe
  • 261 reviews 9/10 Breakfast
  • 226 reviews 7.9/10 Amenities

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