Dear Mr. Kejriwal S., Thank you for your continued trust in Mercure Hyderabad KCP and for taking the time to bring this concern to our attention. Please accept my sincere apologies for the repeated inconvenience caused by the mosquito issue, particularly around the porch area. I fully understand your concern, especially considering the comfort and well-being of both our guests and team members. Please be assured that we are taking your feedback seriously. We will work closely with the concerned teams and strengthen our pest control measures to address this issue effectively. We are committed to taking the necessary corrective actions, and I assure you that you will see visible improvements in this regard. Thank you for your patience and for giving us the opportunity to improve. We truly value your continued association with us as an ALL Silver member and look forward to providing you with a much-improved experience on your next visit. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. C D. R., Thank you for sharing your wonderful feedback following your recent business stay at Mercure Hyderabad KCP. We are delighted to know that you had a comfortable experience and appreciated the warm hospitality of our team, the smooth check-in and express check-out services, and particularly our local cuisine. It is equally encouraging to know that our efforts towards cleanliness, bathroom hygiene, and sustainable practices met your expectations. Your appreciation, especially for our team, is truly motivating and will be shared with our Heartists. Thank you for your continued trust in Mercure Hyderabad KCP and for being a valued ALL Classic member. We look forward to welcoming you back and making your next visit equally memorable. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Eshan D., Thank you for sharing your valuable feedback following your recent business stay at Mercure Hyderabad KCP. We are pleased to know that you enjoyed the spacious, clean and comfortable accommodation and appreciated the service extended by our team. However, please accept our sincere apologies for the inconvenience caused by the non-functional in-room locker. We understand that this facility is important for the safety and convenience of our guests, and we regret that it did not meet your expectations. Your feedback has been taken seriously and shared with our concerned team to ensure the issue is addressed. Thank you for your understanding and for being a valued ALL Gold member. We truly appreciate your continued trust and look forward to welcoming you back for an even more seamless and comfortable experience. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. David M. C., Thank you for taking the time to share your feedback. While I am pleased to know that you appreciated our hotel, the hospitality of our team, and the service extended by Pravalika at the restaurant, I sincerely regret the inconvenience and disappointment you experienced regarding your requested two-night stay. I completely understand your concern about being informed that availability was limited to one night, only to notice rooms available the following day. Please accept my apologies for the confusion and the impression this may have created. We will review the reservation and room inventory records for the dates concerned to understand what led to this situation and strengthen our communication and room availability coordination to avoid similar experiences. Your feedback is valuable in helping us identify areas where we need to improve. Thank you for your understanding and for being a valued ALL Classic member. We sincerely hope to have another opportunity to welcome you back and provide you with a seamless experience throughout your stay. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Sanku J. K., Thank you for sharing such a lovely review. We are delighted to know that your stay at Mercure Hyderabad KCP provided you and your family with a relaxing escape during your home renovation. It is wonderful to hear that you returned home to a beautifully painted house after a refreshing break with us! Your special appreciation for Shubham and Manisha from our Front Office team is truly valued. I will personally share your kind words with them, as recognition like yours is a wonderful motivation for our team. Thank you for your continued trust in us and for your loyalty as an ALL Gold member. We look forward to welcoming you and your family back whenever you need another relaxing getaway. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Salman M. M., Thank you for sharing such wonderful feedback and for your continued preference for Mercure Hyderabad KCP. It is truly rewarding to know that you and your family had a comfortable stay and that our location, room quality, and service continue to make us your preferred hotel in Hyderabad. Your kind recommendation means a great deal to us. I am particularly pleased to see Dixsha receiving special recognition for arranging your suite room upgrade and making your stay even more memorable. I will personally share your appreciation with her, as such recognition is a wonderful motivation for our Heartists. As a valued ALL Gold member, we sincerely appreciate your loyalty and continued association with Accor. It is always our endeavour to make every visit special through thoughtful gestures and personalised hospitality. We look forward to welcoming you and your family back for many more memorable stays. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Satyanarayana V., Thank you for your continued trust and for sharing such a wonderful review. It is truly rewarding to know that your recent three-night family stay was relaxing and that you continue to feel at home whenever you visit Mercure Hyderabad KCP. Your kind words about our friendly team mean a great deal to us. Knowing that we have become your preferred home away from home is the greatest compliment we could receive. We sincerely appreciate your recommendation and your continued loyalty as an ALL Platinum member. We look forward to welcoming you and your family back soon and making every visit just as comfortable and memorable. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Armand, Thank you for taking the time to share your detailed feedback regarding your stay from 19 to 23 October. I would like to sincerely apologise for the disappointing experience you and your partner encountered at Mercure Hyderabad KCP. I am particularly concerned to learn that, despite bringing the cleanliness issue in Room 1001 to our attention through the Booking.com app, our response did not result in the immediate assistance you reasonably expected. Simply assuring you that the concern would be communicated to our Housekeeping team was not sufficient. We should have taken ownership of the matter and arranged for our team to attend to your room promptly. Please accept my sincere apologies for this lapse in service. I also regret your disappointment with the Pad Thai preparation. We understand that guests expect dishes to be prepared according to the specified recipe and their expectations, and we are sorry that we fell short on this occasion. Your feedback highlights areas where we need to improve, particularly in complaint handling, room cleanliness, and food preparation. I will personally bring these concerns to the attention of the respective department heads to ensure they receive the attention they deserve. As an ALL Classic member, your trust in our brand is important to us, and I regret that we did not deliver the experience you should have received. I sincerely hope you will give us another opportunity to restore your confidence in Mercure Hyderabad KCP. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Shreyas R., Thank you for taking the time to share your detailed feedback following your business stay at Mercure Hyderabad KCP. We are delighted to know that you found our hotel comfortable and appreciated the friendliness, helpfulness, and professionalism of our team. As an ALL Gold member, your continued trust and loyalty are especially valued. We are pleased that you felt well recognised during your stay and enjoyed the welcome amenity. At the same time, I sincerely regret that certain aspects did not meet your expectations. Please accept my apologies for the slower Wi-Fi connection, your experience with the welcome drink, and the concerns regarding the preparation of our à la carte dishes. We understand the importance of reliable connectivity and meals prepared according to guest preferences, particularly during a business stay. Your observations will be shared with our IT and Culinary teams for review and improvement. We truly appreciate your recommendation and the opportunity to learn from your feedback. We look forward to welcoming you back and providing an even more seamless experience on your next visit. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Vineet K., Please accept my heartfelt apologies for the unpleasant experience you had during your stay at Mercure Hyderabad KCP. I sincerely regret that we could not deliver the comfortable and enjoyable experience you rightfully expected from us. I am particularly concerned about your feedback regarding finding a stone in the food. Please accept my sincere apologies for this serious lapse. Food safety and quality are paramount to us, and we assure you that your feedback will receive immediate attention, with necessary corrective measures taken to prevent such occurrences in the future. Regarding the construction noise, I completely understand how disruptive it must have been. I would like to clarify, with regret, that the construction activity is taking place on the neighbouring property and is not within our premises. Unfortunately, this activity is beyond our direct control. Nevertheless, I genuinely apologies for the disturbance it caused and the impact it had on your comfort. Mr. K., I deeply regret that these shortcomings affected your overall impression of our hotel. Please accept my sincere apologies once again. We truly value your feedback and hope you will give us another opportunity to regain your confidence and provide you with the pleasant experience you deserve. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. B., Thank you for sharing such wonderful feedback following your four-night family stay at Mercure Hyderabad KCP. We are delighted to know that you had an excellent experience and particularly appreciated our convenient location and the hospitality extended by our team. It is equally rewarding to see that your experience across the room, cleanliness, breakfast, Wi-Fi, and overall service met your expectations. Your generous recommendation and appreciation mean a great deal to us. I will personally share your feedback with our Heartists, as recognition like yours encourages us to continue delivering memorable experiences to our guests. We look forward to welcoming you and your family back to Mercure Hyderabad KCP on your next visit to Hyderabad. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Narasimham P., Thank you for sharing your lovely feedback. It is always heartening to know that our guests leave with happy memories, and I am delighted to learn that you had a comfortable and pleasant stay with us at Mercure Hyderabad KCP. I am especially pleased that you appreciated the warmth and courtesy of our team. Your kind words for Mr. Nagendra are truly meaningful, and I will personally share your appreciation with him. It is the genuine care and personal attention of our Heartists that make a guest’s experience special. As a valued ALL Gold member, your continued trust means a great deal to us. We look forward to welcoming you back and making your next visit just as comfortable and memorable. Please consider Mercure Hyderabad KCP your home whenever you are in Hyderabad. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Subhan N., Thank you for choosing Mercure Hyderabad KCP to be a part of your family’s special occasion. It was our pleasure to host you, and I am delighted to know that you had a wonderful stay and felt well looked after by our team. Your kind words for Roy and Amit are truly heartening. I will personally share your appreciation with them, as such recognition makes a real difference to our Heartists. We understand how meaningful family occasions are, and I am glad our team could make your stay even more special. Thank you for your continued trust in ALL Accor as a valued Platinum member. We look forward to welcoming you and your family back and creating many more beautiful memories together. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Gokulavasan E., Thank you for sharing your valuable feedback following your recent family stay at Mercure Hyderabad KCP. Please accept my sincere apologies for the inconvenience caused by the unresolved plumbing issue despite repeated reminders, as well as the lack of advance communication regarding the dinner and breakfast exclusions. We understand how important timely information and prompt resolution are to planning a comfortable stay, and we regret falling short of your expectations. My colleague, Roy, has spoken with you over the call. Thank you for taking the time to share the detailed feedback and elaborate on your concerns. We truly appreciate the opportunity to understand your experience better. Please be assured that your feedback will be addressed with the concerned teams to help prevent such shortcomings in the future. As a valued Gold member of ALL, your trust is important to us. We sincerely regret the inconvenience and assure you that we will make every effort to provide you and your family with a much more seamless and wonderful experience on your next visit. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Yashwanth N., Thank you for sharing your valuable feedback following your recent family stay at Mercure Hyderabad KCP. We are delighted to know that you appreciated our convenient location, proximity to the metro, breakfast selection, and the helpfulness of our team. It is especially rewarding to learn that Bishot made a positive impression with his proactive and attentive service. Your appreciation will certainly be shared with him and the team. At the same time, please accept my sincere apologies for the room floor cleanliness not meeting your expectations. While we are pleased that we could accommodate your early check-in, this should never compromise our housekeeping standards. We have taken note of your feedback and will continue to focus on maintaining the highest standards of cleanliness and guest convenience. As a valued Classic member of ALL, we appreciate your trust in Mercure and look forward to welcoming you and your family back for an even more comfortable and memorable stay. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Nandu, Thank you for choosing Mercure Hyderabad KCP and taking the time to share your feedback. I am delighted that you appreciated our location and the hospitality of our team. However, I sincerely regret that the bathroom fittings did not meet your expectations. Please accept my personal apologies for this shortcoming. Your comfort is important to us, and I will ensure your feedback is brought to the attention of our team for necessary action. We truly value your trust and look forward to welcoming you back for a more comfortable and memorable stay. Please consider Mercure Hyderabad KCP your home whenever you visit Hyderabad. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Dhanush P. K. P. N., Thank you for sharing your feedback following your recent stay at Mercure Hyderabad KCP. Please accept my sincere apologies for the shortcomings you experienced during your visit. I regret that the check-in process was not seamless and that our team failed to adequately explain the hotel facilities, breakfast timings, and restaurant location, causing you inconvenience. We also regret the incorrect calorie information displayed for the fresh juices and the unsatisfactory Wi-Fi connectivity. These lapses do not reflect the standards of hospitality we strive to uphold. Your feedback has highlighted important areas where we need to improve, and I assure you that it will be addressed with the concerned teams to prevent similar experiences in the future. As a valued Gold member of ALL, your trust is important to us, and I sincerely regret that we fell short of your expectations. I hope you will give us another opportunity to restore your confidence and provide you with the attentive, seamless experience you deserve. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Dear Mr. Soma R., Thank you for sharing your wonderful feedback following your family stay at Mercure Hyderabad KCP. We are delighted to know that you enjoyed the cleanliness and comfort of our rooms, our convenient city-centre location, and the variety of our buffet spread. It is especially rewarding to know that our Heartists made a positive impression through their courteous and attentive service. Your appreciation is a great source of motivation for our team as we continue striving to deliver memorable experiences with genuine warmth and care. Thank you for choosing Mercure Hyderabad KCP. We look forward to welcoming you and your family back for another comfortable and delightful stay. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP