Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.4/5 1,318 reviews

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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,318 reviews

Customer review rating 3.5/5

Chaitanya V. V. Business - Confirmed reviews ALL

Staying is quite good, and the ambiance is also very nice

Dear Mr. Chaitanya, Warm Greetings from Mercure Hyderabad KCP! Thank you for taking the time to share your detailed feedback. We sincerely appreciate your kind words regarding the ambiance of our property and your overall stay experience. It is always our goal to provide a comfortable and welcoming environment for our valued guests. However, I am genuinely sorry to hear about the inconvenience you faced regarding the room cleaning service on your checkout day. Your comments highlight an important aspect of our service standards, and I regret that our response did not meet your expectations. Our intention is always to accommodate our guests' needs to the best of our ability, and I apologize for the oversight in this instance. In your case, the staff's response was not aligned with the level of service we strive to provide, especially regarding the cleanliness and comfort of our guests, even during checkout hours. We recognize that guests may have varying plans on their departure day, and it is customary in the hospitality industry to ensure that the room remains clean and well-maintained until the very last moment of your stay, regardless of the scheduled checkout time. Your feedback has been shared with our team to reinforce the importance of flexibility and proactive service in such situations. Please rest assured that your comments have been taken seriously, and we will review our procedures with the relevant departments to ensure that such situations are handled more efficiently and sympathetically in the future. We are committed to continuously improving our service standards and making sure every guest's experience is seamless and memorable. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the near future and provide you with an even better experience. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Chandrasekhar A. Solo - Confirmed reviews ALL

Good

Dear Mr. A., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP.

Customer review rating 5.0/5

N V. S. K. Solo - Confirmed reviews ALL

Caring and supportive staff. Excellent stay

Dear Mr. K., Warm Greetings from Mercure Hyderabad KCP! Thank you so much for sharing your wonderful feedback. We are delighted to hear that you had an excellent stay with us and that our staff made a positive impact on your experience. Our team takes great pride in providing caring, attentive, and supportive service to ensure our guests feel valued and comfortable throughout their stay. Your kind words motivate us to continue delivering the highest standards of hospitality. We truly appreciate your trust and look forward to welcoming you back in the near future. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Sham K. Couples - Confirmed reviews ALL

Overall excellent

Dear Mr. K., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP.

Customer review rating 5.0/5

Ailton D. Solo - Confirmed reviews ALL

Very pleasant experience, but above all the sympathy of the employees, especially the reception and restaurant Team, namely: U.D, Ruthi, Nuresha, Pritamjit, Mimmi, Pankaj, Rajas, Sumit

Dear Mr. D., Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that your experience with us was very pleasant. It is especially heartening to know that the warmth and sympathy demonstrated by our staff, particularly the reception and restaurant teams, left a positive impression on you. Our team members take great pride in providing attentive and compassionate service, and your kind words serve as a great motivation for us to continue upholding these standards. We believe that genuine empathy and personalized attention are key to creating memorable experiences for our guests, and we are thrilled to hear that their efforts resonated with you. Your feedback not only encourages our team to maintain their high level of service but also inspires us to always go the extra mile in ensuring our guests feel valued and cared for. We look forward to welcoming you back soon and providing you with another exceptional experience. Thank you once again for your heartfelt appreciation. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Other web-users rate our hotel

  • 405 reviews 9.8/10 Location
  • 802 reviews 8.2/10 Room
  • 1,913 reviews 9.3/10 Service
  • 14 reviews 8.2/10 WiFi
  • 347 reviews 8.2/10 Cleanliness
  • 272 reviews 8.9/10 Breakfast
  • 254 reviews 9/10 Vibe
  • 27 reviews 7.8/10 Wellness Area

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