Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.4/5 1,339 reviews

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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,339 reviews

Customer review rating 5.0/5

Jasmine F. Business - Confirmed reviews ALL

It was just for a single night but it was comfortable , nice quite place, lots of helpful places around and very clean. Check in was quick and reception was kind and helpful. Thank you again.

Dear Jasmine , Warm Greetings from Mercure Hyderabad KCP! Thank you very much for taking the time to share your experience with us. We sincerely appreciate your kind words and are delighted to hear that your brief stay was comfortable and enjoyable. It’s wonderful to know that you found our hotel to be a quiet and clean sanctuary, providing a peaceful retreat during your visit. We are especially pleased to hear that our check-in process was seamless and that our reception staff was helpful and welcoming. Our team strives to provide prompt and courteous service to ensure our guests feel valued and well taken care of from the moment they arrive. It’s also encouraging to learn that you appreciated the convenience of our location with many helpful places around, making your stay more convenient and enjoyable. Your positive feedback truly motivates us to maintain and enhance our standards of hospitality. Thank you once again for choosing Mercure Hyderabad KCP for your brief stay. We would be delighted to welcome you back in the future and provide you with an even more memorable experience. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.5/5

Sunil N. Business - Confirmed reviews ALL

As always comfortable, good staff , housekeeping needs to be better. Great breakfast options ...including momos and halva 😊

Dear Mr. N., Warm Greetings from Mercure Hyderabad KCP! Thank you very much for taking the time to share your feedback with us. We truly value your input as it helps us to continually improve our services and guest experience. We are delighted to hear that you found your stay comfortable and appreciated the efforts of our staff. Providing a warm and welcoming environment is our top priority, and your kind words motivate us to maintain and enhance our standards of service. We are also pleased to know that you enjoyed our breakfast offerings, especially the momos and halva, as we strive to provide a variety of delicious options to cater to diverse tastes. However, we sincerely apologize for any inconvenience caused by our housekeeping services. Your feedback regarding this area is very important, and we will address it with our housekeeping team to ensure that cleanliness and overall service meet your expectations during your future visits. We are committed to providing an impeccable level of service and will take necessary steps to improve in this aspect. Once again, thank you for your valuable feedback. We look forward to welcoming you back soon and providing you with an even better experience. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.0/5

Vikram P. Families - Confirmed reviews ALL

Me and my son had a food poisoning after we had a dinner. Entire night we were throwing up. We informed to the management and they did good care of us. Manager came and meet us personally to take responsibility.

Dear Mr. Vikram, Warm Greetings from Mercure Hyderabad KCP! Thank you very much for taking the time to share your feedback. I am deeply sorry to learn about the unfortunate incident you experienced following your dinner with us. Please accept my sincere apologies for the discomfort and inconvenience caused during that night. Your health and well-being are our top priorities, and I am glad to hear that our team responded promptly and took good care of you during this difficult time. It is heartening to know that our management team, especially the manager, personally visited you to take responsibility and ensure you received the necessary attention and support. We consider guest feedback an invaluable part of our continuous improvement process, and your comments will help us to review and enhance our food safety protocols to prevent such incidents in the future. We truly appreciate your understanding and patience in this matter. It is our genuine hope that you and your son have recovered fully. Should you consider staying with us again, please rest assured that we will do everything possible to provide you with a safe and comfortable experience. Thank you once again for your feedback and trust. We look forward to welcoming you back under better circumstances and serving you with our best hospitality. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Deepanshi S. Business - Confirmed reviews ALL

Love the food and vibe

Dear Ms. Deepanshi , Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP.

Customer review rating 5.0/5

Vaibhav J. Couples - Confirmed reviews ALL

It was great. Everyone was very helpful and accommodating. Amandeep and team are doing a tremendous job.

Dear Mr. J., Warm Greetings from Mercure Hyderabad KCP! Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that your experience with us was enjoyable and that our team members, especially my team, and I, were able to make your stay comfortable and memorable. At Mercure Hyderabad KCP, we strive to provide our guests with exceptional service and a welcoming environment, and it is incredibly rewarding to know that we succeeded in meeting your expectations. Your kind words motivate us to continue our efforts in delivering the highest standards of hospitality. Please know that your appreciation will be shared with Amandeep and the entire team, as it serves as a great encouragement for us all to maintain and elevate our service quality. We look forward to welcoming you back soon and providing you with another outstanding experience. Warm regards, Amandeep Singh General Manager

Other web-users rate our hotel

  • 402 reviews 9.7/10 Location
  • 803 reviews 8.1/10 Room
  • 1,923 reviews 9.2/10 Service
  • 14 reviews 8.7/10 WiFi
  • 347 reviews 7.9/10 Cleanliness
  • 275 reviews 9/10 Breakfast
  • 210 reviews 7.8/10 Amenities
  • 26 reviews 7.7/10 Wellness Area

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