Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.8/5 357 reviews

6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options @ Cayenne restaurant and IQ Bar

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Out of the box room experiences with our uniquely designed Nature Nest & Nizami Darbar rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone +91 40 6788 8888

Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our accommodation(s)

Enjoy a spacious and comfortable stay with modern business and leisure amenities alongside scenic views of the city or Hussain Sagar lake.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  357 reviews

TripAdvisor Rating  4.5/5  996 reviews

Superb

TripAdvisor rating 5.0/5

Pranith1298 TripAdvisor review

It's a home away from i visited this in September and it was unforgettable experience for me the hotel staff was so courteous and helpful in every way possible.the person in the hotel staff i meet chandu really helpful.The rooms are spacious,the bathrooms wear neat and clean. Coming to food quality,it was superb and delicious.there Chef santhosh was fantabulous tq🥰😍🤗.

Dear Mr. Pranith, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day We truly value your appreciation for the warm hospitality extended by our courteous team especially Chef Santhosh and Chandu. Your kind compliments serve as a source of inspiration for all of us. Our entire team awaits your return and will ensure best of services at all times. Sincerely, Parag Shah, General Manager Mercure Hyderabad KCP

Good service

TripAdvisor rating 5.0/5

Ahmed A TripAdvisor review

Stay is good so far Staff are quite friendly Food is good the chicken 65 is very nice. bar is good they have a 3 for 2 happy hour which is fantastic. Vishnu was very good and kind for the house keeping.

Dear Guest, Greetings from Mercure Hyderabad KCP! Thank you for taking the time to review on TripAdvisor. Our ultimate endeavour is to ensure our guests feel at home whenever they choose to stay with us with best in class amenities and personalized intuitive service. I am pleased to read that your stay was enhanced by the service provided to you by Team and I will certainly pass on your compliments to them. Your kind words towards the property and the services we offer are delightful and we look forward to serving you again with many more memories to cherish. Sincerely, Parag Shah, General Manager Mercure Hyderabad KCP

Accesible Location, Courteous Staff

Customer review rating 4.5/5

Sarat K. K. Families - Confirmed reviews ALL

The duty manager is very responsible in taking care of the guests. We are happy for the overall experience

Dear K Sarat K., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team and the Duty Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parag Shah, General Manager Mercure Hyderabad KCP

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Wash basin choked, no response from house keeping, ac temp control not working etc.

Dear Anup M., Thank you for taking the time to tell us about your experience at the Mercure Hyderabad KCP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Parag Shah, General Manager Mercure Hyderabad KCP

Ok

Customer review rating 3.0/5

Rivya Business - Confirmed reviews ALL

When we think of Mercure and having stayed at different mercure hotels in the world, we expect a class. This was somewhere missing. The bed was wrinkly, and there were hair from previous guests which showed that the same bedsheet was used. I had ordered pasta as there was nothing great in the all day dining menu, and the pasta was so sweet that it felt I was having dessert instead of dinner. While my room got changed, it was the same thing which was seen in the other room. Bed linen are either not washed and ironed properly or are reused. A lot needs to be done.

Dear Rivya S., Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Parag Shah, General Manager Mercure Hyderabad KCP

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Other web-users rate our hotel

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  • 13 reviews 8.2/10 WiFi
  • 589 reviews 8.1/10 Food
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