Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.4/5 1,294 reviews

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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,294 reviews

Customer review rating 0.5/5

Sravankumar P. N. Families - Confirmed reviews ALL

I have informed 2 days back about my arrival and I asked for room upgrade from Deluxe to Suite rooms but team not able to arrange. As a gold customer I have expected that and I also informed I will staying for only 2 hours besides all this they have greeted that my room upgraded to deluxe(it was actually deluxe, how well they treat customer priorities?) Moreover team in reception not aware how to burn all Accor points. They took enough of my time, my stay is 2hours they took 30mins for check out, not acceptable.

Customer review rating 4.5/5

Vinayak K. Families - Confirmed reviews ALL

It was good short family vacation. Staff was helpful and made stay pleasant.

Dear Mr. K., Thank you so much for sharing your feedback. I'm delighted to hear that you enjoyed your short family vacation and that the staff was able to make your stay pleasant. We always strive to provide our guests with a warm and welcoming environment, and it's wonderful to know that our team was helpful during your visit. Your positive words motivate us to continue delivering exceptional service. We look forward to welcoming you and your family again in the future for another enjoyable experience. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.5/5

Paul D. Couples - Confirmed reviews ALL

Very nice hotel with very attentive staff especially at breakfast

Dear Mr. Paul , Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated our hotel's amenities, especially our attentive breakfast staff. We take great pride in providing warm and personalized service to ensure our guests start their day on a positive note. However, we sincerely apologize for the less than satisfactory experiences during your arrival and at the bar. Your comments are very valuable to us, as they highlight areas where we need to improve. We are committed to enhancing our check-in process to make it more seamless and welcoming, and we will review our bar service to ensure it meets the high standards we set for our guest experience. Your feedback gives us an opportunity to better our services, and we truly appreciate your honesty. We hope to have the pleasure of welcoming you back in the future, so we can demonstrate the improvements we are making. Please feel free to reach out to us directly at su…, we would be more than happy to assist you and ensure a truly memorable stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.5/5

Rajiv G. Families - Confirmed reviews ALL

Staff very accommodative

Dear Mr. Rajiv , Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 09 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP.

Customer review rating 3.0/5

Sasidharreddy T. Business - Confirmed reviews ALL

Issues identified during my stay at Mercure Hyderabad KCP: • Initially, I was not provided with soaps, a comb, or loafers. Later, soaps and a comb were given, but loafers were still missing. • I noticed mosquitoes in the room. • The quality of the ironing board was very poor. • It would have been better if cutlery and a small knife had been provided to help cut fruits. • Breakfast was good.

Dear Mr.T., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Hyderabad KCP. We genuinely appreciate your insights, as they help us identify areas where we can improve and enhance our guests' experience. Firstly, I sincerely apologize for the initial oversight regarding the toiletries, comb, and loafers. Our team strives to ensure that all essential amenities are provided promptly, and I regret that we fell short in this instance. We have addressed this internally to prevent similar oversights in the future, and I appreciate your patience and understanding. Regarding the mosquitoes in your room, I am truly sorry for the discomfort caused. We take cleanliness and pest control very seriously, and I will ensure that our housekeeping and maintenance teams are reminded to regularly inspect and treat rooms to maintain a mosquito-free environment. Your comfort and well-being are our top priorities. Concerning the quality of the ironing board, I apologize for the inconvenience. We understand the importance of functional and sturdy amenities, especially for our business travelers. We will review our equipment and replace any items that do not meet our standards to ensure a better experience for our future guests. Your suggestion about providing cutlery and a small knife for fruit cutting is very valuable. We always aim to cater to our guests' needs, and I will pass this suggestion to our culinary team to consider adding such amenities, especially for guests who prefer to enjoy fresh fruits during their stay. On a positive note, I am pleased to hear that you enjoyed our breakfast offerings. We are delighted that you found it to be of good quality, and we will continue to maintain and improve our breakfast service to ensure all our guests have a satisfying start to their day. Once again, thank you for your constructive feedback. We are committed to making continuous improvements and hope to welcome you back soon, providing you with a stay that exceeds your expectations. Please feel free to reach out to us directly if you plan to visit us again at su… we would be happy to assist personally. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Other web-users rate our hotel

  • 403 reviews 9.8/10 Location
  • 797 reviews 8.3/10 Room
  • 1,880 reviews 9.4/10 Service
  • 14 reviews 8.4/10 WiFi
  • 659 reviews 8.5/10 Food
  • 344 reviews 8.2/10 Cleanliness
  • 265 reviews 8.8/10 Breakfast
  • 210 reviews 7.9/10 Amenities

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