Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.5/5 1,384 reviews

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Mercure Hyderabad KCP - Image 1
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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,384 reviews

Customer review rating 5.0/5

Anindya C. Business - Confirmed reviews ALL

Dear Ms. C., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 0.5/5

Hemanth A. Families - Confirmed reviews ALL

Dear Mr. A., Warm Greetings from Mercure Hyderabad KCP! Thank you for sharing your feedback regarding your recent stay with us. I sincerely regret to hear about the unpleasant experience you had with our parking valet service. It is certainly not the level of professionalism and guest care we strive to maintain at Mercure Hyderabad KCP. I understand how inconvenient and disappointing it must have been to be asked to retrieve your car yourself, especially during the rain, and to be directed to park far from the lobby entrance. Please accept my sincerest apologies for this unacceptable behavior. Your comfort and convenience are our top priorities, and it is clear we fell short in this instance. I want to assure you that your comments have been taken very seriously. We are addressing this issue with our valet team to ensure that such incidents do not recur. We are committed to providing courteous, efficient, and professional service to all our guests at all times. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the seamless and pleasant experience you deserve. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Subeer K. Families - Confirmed reviews ALL

Dear Mr. K., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 3.5/5

Cyrus M. Families - Confirmed reviews ALL

Dear Mr. M., Warm Greetings from Mercure Hyderabad KCP! Thank you for sharing your valuable feedback regarding your recent stay. We sincerely apologize for the challenges you experienced with the shower floor drainage and the presence of mould, which certainly do not meet the standards expected from the Mercure brand. Your comments have been noted, and we will take immediate action to address these maintenance issues to ensure a better experience for our future guests. Regarding the air conditioning temperature lock, we appreciate your suggestion to advertise this feature during booking. We understand how important room temperature comfort is, especially when sharing the room with others, and we will review how best to communicate this information clearly to our guests. We are glad to hear that Mimo at the front desk was of assistance during your stay. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an improved and more comfortable stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Varun P. Business - Confirmed reviews ALL

Dear Mr. P., Warm Greetings from Mercure Hyderabad KCP! Thank you for sharing your wonderful feedback about your recent stay with us. We are thrilled to hear that you had an amazing experience and enjoyed the delicious food, thanks to Head Chef Shreedhar Punna and his dedicated team. It is also heartening to know that Uzmal at the reception provided warm and helpful service, and that our team managed everything flawlessly to ensure your comfort. We appreciate your kind words about our efforts to look after our guests and your recognition of our eco-friendly initiatives such as glass water bottles and avoiding polythene bags. Regarding the bathroom cleanliness and minor repairs needed, thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused and will take immediate steps to address these issues to enhance our guests' experience. Thank you once again for your valuable feedback and for choosing Mercure Hyderabad KCP. We look forward to welcoming you back for another exceptional stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Other web-users rate our hotel

  • 410 reviews 9.6/10 Location
  • 831 reviews 8.4/10 Room
  • 1,897 reviews 9.2/10 Service
  • 12 reviews 9.4/10 WiFi
  • 383 reviews 8.4/10 Cleanliness
  • 275 reviews 9.3/10 Vibe
  • 261 reviews 9/10 Breakfast
  • 226 reviews 7.9/10 Amenities

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