Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.4/5 1,385 reviews

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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,385 reviews

Customer review rating 4.0/5

Farhad S. Business - Confirmed reviews ALL

Stay was excellent but need more staff in the restaurant

Dear Mr. Farhad S., Thank you for taking the time to share your detailed feedback regarding your recent business stay at Mercure Hyderabad KCP and for your continued loyalty as an ALL Accor Platinum member. We are delighted to know that you had an excellent stay overall and that you were satisfied with your room, cleanliness, check-in experience, Wi-Fi, and the efficiency of our arrival and departure services. It is also very encouraging to learn that you would strongly recommend us, as well as the ALL Accor loyalty programme, which we greatly value. At the same time, we sincerely appreciate your constructive feedback regarding the restaurant service and breakfast experience. Please accept our apologies for any inconvenience caused due to staffing levels during your visit. Your comments have been shared with the concerned department heads, and we are actively reviewing our staffing and service processes to ensure smoother and more attentive service during peak hours. Feedback such as yours is extremely valuable as it helps us identify areas where we can further improve while maintaining the standards you expect from us as a loyal Platinum guest. We are committed to ensuring a more seamless dining experience on your future visits. We truly appreciate your trust and continued support, and we look forward to welcoming you back soon for an even more refined and comfortable stay. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Chirag P. Couples - Confirmed reviews ALL

Thanks Manisha, mimo , roy shubhnan and dhiraj

Dear Mr. Chirag P., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect rating. We are delighted to know that you had an enjoyable stay at Mercure Hyderabad KCP and that our team's warm hospitality made your experience special. Your kind words and appreciation for Manisha, Mimo, Roy, Shubham, and Dhiraj mean a lot to us. We will certainly share your recognition with them, as it serves as great motivation for our colleagues to continue delivering exceptional service. Creating memorable moments through genuine care and personalized attention is what we strive for every day, and we are pleased that our team was able to make your stay a pleasant one. Thank you once again for your trust, recommendation, and for being a valued ALL Classic member. We look forward to welcoming you back to Mercure Hyderabad KCP and creating another memorable experience for you. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Sumanta M. Friends - Confirmed reviews ALL

I had an amazing stay at Mercure Hyderabad KCP. Right from check-in, the entire team made me feel welcome. A big thanks to Aman (GM) for the warm hospitality and the surprise suite upgrade. Really appreciate the gesture. Suraj was equally helpful throughout the stay and made sure everything went smoothly. The food deserves a special mention. Honestly, I don't think I had a single dish that I didn't like. Every meal was full of flavour and perfectly cooked. Whoever is leading the kitchen is doing a fantastic job... the chef genuinely deserves a raise! Also, thanks to Sai from the restaurant team for taking such good care of us every time we dined. The room was spotless, service was quick, and every staff member greeted us with a smile. It's the small things that make a stay memorable, and this team gets those things right. Will definitely be back whenever I'm in Hyderabad. Keep up the great work!

Dear Mr. Sumanta M., Thank you for your exceptional review and for awarding us a perfect score. We are truly honored by your thoughtful feedback and delighted to know that your stay at Mercure Hyderabad KCP was such a memorable experience. It is wonderful to hear that you felt warmly welcomed from the moment you arrived and that you enjoyed every aspect of your stay. Your appreciation for our accommodations, service, dining experiences, and overall hospitality means a great deal to the entire team. We are especially grateful for your recognition of Suraj, Sai, and our culinary team. Your kind words will certainly be shared with them and will serve as tremendous encouragement. On a personal note, I am sincerely humbled by your generous comments about my involvement and leadership. Creating a culture where both guests and team members feel valued is something we are deeply passionate about, and it is incredibly rewarding to know that this was reflected in your experience. Your remarks are among the highest compliments we could receive. Thank you once again for your trust, loyalty as an ALL member, and heartfelt recommendation. It was a pleasure hosting you, and we look forward to welcoming you back to Mercure Hyderabad KCP whenever your travels bring you to Hyderabad. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.5/5

Jason R. Families - Confirmed reviews ALL

It was a weekend stay at Mercure Hyderabad with my family and we were very impressed with the service & polite staff.

Dear Mr. Jason R., Thank you for taking the time to share your feedback regarding your recent family stay at Mercure Hyderabad KCP. We are delighted to know that you had a cozy and enjoyable experience with us and that our excellent location, attentive service, and courteous team members left a positive impression on you and your family. Your kind words are truly appreciated and will be shared with our entire team. It is also gratifying to learn that you enjoyed a seamless booking experience through ALL.com and that our arrival, check-in, and departure services met your expectations. As a valued ALL – Accor Live Limitless Silver member, your feedback is especially meaningful to us. We are pleased that you found our accommodation, breakfast offerings, cleanliness standards, WiFi services, and sustainability initiatives satisfactory. Your recommendation of both Mercure and the ALL loyalty program is a compliment we greatly value. Thank you once again for choosing Mercure Hyderabad KCP. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 3.0/5

Shrenik K. Business - Confirmed reviews ALL

Overall decent stay. However there are no room upgrades which has been until now even being Gold member. I have stayed in this hotel 2 nights in a month since last 6 months but there has not been upgrade even once. Additionally, there are no welcome benefits or deserts given in room to make you feel valuable as Gold member. Hospitality is seen on how you treat members and it’s not about small deserts but how you treat and welcome them especially being frequent guests.

Dear Mr. Shrenik K., Thank you for sharing your valuable feedback with us and for your continued loyalty as an ALL Gold member. We truly appreciate your frequent visits to Mercure Hyderabad KCP over the past months and sincerely regret that we could not provide the room upgrade and welcome amenities you were expecting during your stays. We understand that recognition is an important part of the guest experience, and it is not only about the benefits but also about making our valued guests feel genuinely welcomed and appreciated. Your feedback has been personally noted, and my colleague Biswajit Roy has already connected with you to discuss your experience. We appreciate your openness in sharing your expectations, as it helps us identify areas where we can further improve and deliver a more personalized level of hospitality. Please be assured that we will make every effort to ensure your future visits are more thoughtful, personalized, and memorable. We look forward to welcoming you back and providing you with the warm recognition and experience you deserve. Warm regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Other web-users rate our hotel

  • 408 reviews 9.7/10 Location
  • 840 reviews 8.4/10 Room
  • 1,919 reviews 9.2/10 Service
  • 13 reviews 9.5/10 WiFi
  • 377 reviews 8.5/10 Cleanliness
  • 273 reviews 9.3/10 Vibe
  • 268 reviews 8.9/10 Breakfast
  • 217 reviews 7.4/10 Comfort

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