Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.4/5 1,268 reviews

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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,268 reviews

TripAdvisor Rating  4.8/5  1,745 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Kirtida U. Business - Confirmed reviews ALL

Well located and very comfortable indeed

Dear Mr. U., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP.

Customer review rating 1.0/5

Saurabh M. Business - Confirmed reviews ALL

The room which I was checked in had issues with ceiling light. I called reception to change my room but they insisted that they we replace the bulb which got repaired Secondly the cleaning was not done and the reason that they gave was The room was busy and it was not as I was out entire day and only entered the room at night Highly disappointed with experience in Mercure hotel

Dear Mr. M., Warm Greetings from Mercure Hyderabad KCP! Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the inconveniences you experienced, and I appreciate the opportunity to address your concerns in detail. Firstly, I understand that the ceiling light in your room was not functioning properly upon your arrival. This is certainly not the standard of comfort and quality we aim to provide our guests. While I appreciate the efforts of our maintenance team to replace the bulb, it is evident that the lighting issue persisted, which impacted your overall experience. We will review our maintenance procedures to ensure that such issues are addressed promptly and thoroughly in the future, preventing similar inconveniences for our guests. Secondly, I regret to hear that the cleaning service in your room was not up to expectations. Our team strives to maintain high standards of cleanliness and hygiene, and it is disappointing to learn that this was not your experience. The explanation provided—that the room was busy and thus not cleaned because you were out all day—is unacceptable, as guest comfort and satisfaction should always be prioritized regardless of occupancy levels. We recognize that a clean and well-maintained environment is fundamental to a positive stay, and I will ensure that our housekeeping procedures are reviewed and improved to prevent such oversights going forward. Please accept my sincere apologies for these shortcomings. Your feedback is invaluable in helping us enhance our services. If you decide to stay with us again, I would be grateful for the opportunity to personally ensure that your experience is seamless and enjoyable. Kindly reach out to me directly so I can assist with any future reservations or special requests. Thank you once again for your honest feedback. We are committed to making continuous improvements and hope to welcome you back soon. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 3.5/5

Hood H. Y. A. Solo - Confirmed reviews ALL

The employees are cooperative within the limits of their authority.

Dear Mr. A., Warm Greetings from Mercure Hyderabad KCP! Thank you for sharing your feedback. I'm glad to hear that you found the employees to be cooperative and that your overall stay was positive. It’s always encouraging to know that our team members are providing helpful and friendly service, which contributes significantly to a pleasant experience for our guests. We continuously strive to maintain a welcoming and accommodating environment, and your acknowledgment affirms that our efforts are on the right track. If there are any specific aspects you particularly appreciated or areas where we can improve further, please feel free to share. We look forward to welcoming you back and ensuring your next stay is even more enjoyable. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Sujit K. H. Couples - Confirmed reviews ALL

I stayed at Mercure Hyderabad and had a very pleasant experience. The location is excellent, making it easy to get around the city. The staff were warm, polite, and helpful, which really adds to the comfort of the stay. One of the highlights is the rooftop open bar — a great place to unwind in the evening with a nice view and good ambience. The food was consistently good, both in taste and quality. Overall, it’s a solid choice for both business and leisure stays, offering comfort, good service, and a great location. I would definitely recommend it.

Dear Mr. H., Thank you for sharing your feedback regarding your stay at Mercure Hyderabad. It’s wonderful to hear that your experience was predominantly positive and that the hotel met your expectations in several key areas. I appreciate your mention of the hotel's strategic location, which evidently made it convenient for you to explore and navigate around the city. A well-placed hotel can significantly enhance the overall experience, and it’s great to know that this was a highlight for you. The hospitality of the staff seems to have left a lasting impression. Warmth, politeness, and helpfulness from the team are vital components of excellent service, and it’s encouraging to hear that they contributed positively to your comfort during your stay. Attentive and friendly staff can truly elevate the guest experience, and your recognition of their efforts is well-deserved. The rooftop open bar sounds like a fantastic feature, providing a relaxing space to unwind while enjoying scenic views and a pleasant ambiance. Such amenities can add a special touch to a stay, making evenings memorable and enjoyable. It’s also heartening to learn that the food offerings were consistently of good quality and taste. Good dining experiences are often a significant part of a guest’s overall satisfaction, and it’s great to know that the culinary services met your expectations. While your overall experience seems to have been very positive, I noticed you mentioned it was a "horrible experience" at the beginning of your message. If there were specific issues or aspects that did not meet your expectations, I would appreciate more details so that the hotel management can address them and improve future guest experiences. Thank you once again for recommending Mercure Hyderabad. Your detailed feedback highlights the strengths of the hotel and will certainly help other travelers in making informed decisions. We hope to welcome you back soon and ensure every aspect of your stay exceeds expectations. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.5/5

Krishna M. P. Families - Confirmed reviews ALL

This was my 15th stay at the hotel (thanks for reception team for reminding this), I had a wonderful stay and the overall experience was excellent. The rooms were comfortable and the service was top-notch. Special thanks to Amit from the restaurant for his great hospitality. Also, Manisha from the reception team was extremely helpful and professional. The staff always goes the extra mile to make guests feel valued. I highly recommend this hotel for both business and leisure stays.

Dear Krishna M. P., Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear that your 15th stay with us was memorable and that your overall experience was excellent. It’s always a pleasure to welcome repeat guests, and we sincerely appreciate your loyalty and trust in our hotel. We’re thrilled to know that you found the rooms comfortable and that our service met your expectations. Our team strives to provide top-notch hospitality, so it’s rewarding to hear that our efforts made your stay enjoyable. Special thanks for highlighting Amit’s hospitality at the restaurant; we will be sure to pass along your kind words to him. It’s always our aim to ensure our guests feel welcomed and well-cared for, and Amit’s dedication clearly made a positive impression. Additionally, we appreciate your recognition of Manisha’s professionalism and helpfulness at the reception. Our staff members like her are committed to going the extra mile to ensure our guests feel valued and well-supported. Your acknowledgment motivates us to maintain and elevate our standards of service. Your recommendation means a lot to us, and we are grateful for your trust in our hotel for both business and leisure stays. We look forward to welcoming you back on your next visit and continuing to provide you with exceptional experiences. Thank you once again for your kind words and support Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

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Other web-users rate our hotel

  • 403 reviews 9.8/10 Location
  • 786 reviews 8.2/10 Room
  • 1,847 reviews 9.4/10 Service
  • 15 reviews 8.5/10 WiFi
  • 667 reviews 8.5/10 Food
  • 346 reviews 8.1/10 Cleanliness
  • 270 reviews 8.8/10 Breakfast
  • 248 reviews 9.3/10 Vibe

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