Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.4/5 1,371 reviews

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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,371 reviews

Customer review rating 4.5/5

Surya G. S. Families - Confirmed reviews ALL

Excellent everything except - no points burning allowed for weekend stay - no premier lounge access no alternate for platinum members

Dear Mr. S., Warm Greetings from Mercure Hyderabad KCP! Thank you very much for taking the time to share your valuable feedback with us. We are delighted to hear that you found many aspects of your stay excellent. Your appreciation motivates us to continually strive for excellence in delivering memorable experiences to our guests. However, we sincerely regret the inconvenience caused due to the restrictions on points redemption during weekend stays. We understand how important it is for our loyal members to enjoy the flexibility of redeeming their points at their convenience, including weekends. Please be assured that your feedback regarding this limitation has been noted and will be communicated to the relevant team for review and consideration in our future policies. Additionally, we apologize for the disappointment caused by the unavailability of premier lounge access or any alternative arrangements for our platinum members. We recognize the value of this benefit and the expectations that come with your esteemed membership status. Your comments have been escalated to our team to explore possible enhancements to our services and privileges for our loyal platinum members. We truly appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back soon and provide you with an even more rewarding and seamless experience. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.0/5

Sandeep S. Business - Confirmed reviews ALL

Staff behaviour at the meeting hall was not appropriate.

Dear Mr. S., Warm Greetings from Mercure Hyderabad KCP! Thank you for bringing your concern regarding the staff behavior at the meeting hall to our attention. We sincerely apologize if the conduct of our team did not meet your expectations. At Mercure Hyderabad KCP, we strive to maintain the highest standards of professionalism and courtesy in all guest interactions. Please be assured that your feedback has been shared with the relevant department for immediate review and corrective action. We are committed to ensuring that such incidents do not recur and that every guest experiences respectful and attentive service. We appreciate your understanding and hope to have the opportunity to welcome you back, providing you with the exceptional service you deserve. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.5/5

Narayana R. D. Families - Confirmed reviews ALL

Had a great stay with family, clean room, good b/fast and well located. Courteous staff and property is well maintained. Recommended.

Dear Mr. D., Warm Greetings from Mercure Hyderabad KCP! Thank you for sharing your wonderful feedback. We are delighted to hear that you had a great stay with your family and appreciated the cleanliness of your room, the quality of our breakfast, and our convenient location. It is also gratifying to know that you found our staff courteous and the property well maintained. At Mercure Hyderabad KCP, we strive to create a welcoming and comfortable environment for all our guests, and your recommendation means a lot to us. We look forward to the opportunity to welcome you and your family back for another memorable stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Amrita C. Business - Confirmed reviews ALL

Very good

Dear Mr. C., Warm Greetings from Mercure Hyderabad KCP! Thank you for your positive feedback. We are pleased to hear that you found our hotel very good and well located. Providing a convenient and comfortable stay for our guests is our priority, and your kind words encourage us to continue delivering excellent service. We look forward to welcoming you back soon for another enjoyable stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 3.5/5

Vaibhav M. Business - Confirmed reviews ALL

Pl ask hotel team for any food bill should be settled at the time of billing not at the time you received the food in the room

Dear Mr. M., Warm Greetings from Mercure Hyderabad KCP! Thank you for sharing your valuable feedback with us. We sincerely apologize for any inconvenience caused regarding the billing process for food orders. Please be assured that we have communicated your suggestion to our hotel team, emphasizing that all food bills should be settled at the time of billing rather than at the time the food is delivered to the room. We understand how important a smooth and transparent billing process is to our guests, and we are committed to ensuring that this practice is followed consistently to enhance your overall experience. Thank you once again for bringing this to our attention. We look forward to welcoming you back to Mercure Hyderabad KCP and providing you with an even better stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Other web-users rate our hotel

  • 398 reviews 9.6/10 Location
  • 818 reviews 8.3/10 Room
  • 1,917 reviews 9.1/10 Service
  • 12 reviews 9.3/10 WiFi
  • 364 reviews 8.3/10 Cleanliness
  • 269 reviews 8.9/10 Breakfast
  • 264 reviews 9.4/10 Vibe
  • 217 reviews 7/10 Comfort

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