Mercure Hyderabad KCP

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Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.8/5 218 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options @ Cayenne restaurant and IQ Bar

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Out of the box room experiences with our uniquely designed Nature Nest & Nizami Darbar rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

Telephone +91 40 6788 8888

Fax +91 40 6788 8999

Contact email

  • MGM TSRTC:  TELENGANA STATE MGM BUS DEPOT

  • By plane

    RAJIV GANDHI INTL. AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    BEGUMPET At 3km / 1.86 miles

GPS:17.417679, 78.456631

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our accommodation(s)

Enjoy a spacious and comfortable stay with modern business and leisure amenities alongside scenic views of the city or Hussain Sagar lake.

Our guest reviews

Our guest reviews for
Mercure Hyderabad KCP

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  218 reviews

TripAdvisor Rating  4.5/5  808 reviews

Certificate of excellence 2022

Hospitality, location, service GOOD.

Customer review rating 4.5/5

G V. S. K. Families - Confirmed reviews ALL

Homely stay. Cordial staff. Hygienic place.

Dear G Satya K., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Memorable Stay

Customer review rating 5.0/5

Dr.j. S. Solo - Confirmed reviews ALL

I was upgraded to Deluxe Room.It was more spacious than the room I stayed during my last long stay. Took. service from Somara Spa on a regular basis.Reception and Dining were very cooperative.

Dear S. J., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Best

Customer review rating 5.0/5

Dr A. B. Couples - Confirmed reviews ALL

Staff is so humble and polite, they mind their own business, hotel is very clean and at best location, if u reach hotel early u can easily Checkin without any questions.. I had best experience there even I don’t know Telugu but staff was very cooperative soo it helped me a lot

Dear Ashish B., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Well located tasty breakfast wonderful rooms

Customer review rating 4.5/5

Anjali Friends - Confirmed reviews ALL

The hotel is really well located and the rooms were super neat. The reception staff was very courteous and the breakfast was very tasty with a lot of options.

Dear Anjali N., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Excellent CENTRAL location, VERY NEAR TO ALL BASIC REQUIREMENTS...

Customer review rating 5.0/5

Satyanarayana E. Families - Confirmed reviews ALL

It was a very comfortable and pleasant stay... It was nice to see smiling faces on every executive irrespective of their designations in extending a cheerful helping hand to me, perhaps may be I am a loyal platinum card member and 70+ Except SWIMMING POOL, this hotel equals the standards of a 5 star hotel... The room maintenance, a/c, toiletries are of good qualities... The following impressed me very much.... Mr Abhishek ( Front office ), Mr Purander & chef. Mr Ganesh took excellent care of me during dining, Ms Srusti evinced keen interest in knowing advises for betterment in overall services, and Ms Kutty presented a decent welcome cake on the day of my arrival... Mr. Chirag, though I did not see him, was a very helping in nature in customer's service... Guys, I owe you a lot for the selfless service to me during 2 days stay in HYDERABAD... Above all, my special praise to the mentor, the General Manager, who gives them excellent guidance to maintain best relations with guests...

Dear Satyanarayana e., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Good

Customer review rating 5.0/5

Sudhir P. Business - Confirmed reviews ALL

As always I have comming here from 6 year's I feel very good . ,.........................................................,....

Dear Sudhir p. G., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Hospitality Redefined

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

The hospitality from the check in to check out was exceptional everything was working like a well oiled machine with heartfelt hospitality. Thanks for the amazing experience and memories !! Special mention to Arnak & Chirag and front office team for making it special.

Dear Rohit P., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day We truly value your appreciation for the warm hospitality extended by our courteous team especially Chirag and Arnak. Your kind compliments serve as a source of inspiration for all of us. Our entire team awaits your return and will ensure best of services at all times. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

A pleasant and comfortable stay. Duty Manager Abhishek was excellent.

Customer review rating 5.0/5

Suhrid Families - Confirmed reviews ALL

We have stayed for 3 nights for an wedding function and our stay was very pleasant. Staffs were very helpful and always welcoming. The check in was smooth and the services were high level. Duty Manager Abhishek was very helpful and asset for the hotel. He had guided us for our 1 day tour at Hyderabad. Shristi, Jayant were also helpful. Planning to visit soon.

Dear Kanak J., Greetings from Mercure Hyderabad KCP! We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will indeed serve as an encouragement to all of our team members as we strive to continuously improve the quality of our product & services. It has indeed been a privilege to have you stay with us and I am most delighted to observe that Abhishek, Shrishti and Jayant was able to create a memorable experience for you during your stay. Thank you again for sharing your experience, and we hope to be your hosts soon in the near future. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Good Stay

Customer review rating 4.5/5

Dinesh S. Solo - Confirmed reviews ALL

Need to improve on Breakfast varities

Dear Dinesh S., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I apologies that your experience did not exceed the expectations. Please be rest assured that we are taking the appropriate measures to address this concern and the same is being given highest priority. Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Well located, outstanding staff support and awesome experience

Customer review rating 5.0/5

Samiul A. Families - Confirmed reviews ALL

This property has a great location, clean rooms, fantastic food but the thing that makes this such a good place to stay are the staff. All the staffs were very helpful and generous listening and solving to any issues. I travelled with my parents for their medical treatment and stayed for 10 days and we truly had an exceptional experience staying at this place.

Dear Samiul A. Parvez, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

EXCELLENT STAY

Customer review rating 5.0/5

Upendra S. Families - Confirmed reviews ALL

WARM WELCOME BY MERCURE STAFF. DUTY MANAGER WAS VERY CO OPERATIVE.

Dear Upendra G S., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Amazing Stay !

Customer review rating 5.0/5

R. C. Families - Confirmed reviews ALL

Its not the hotel but the passionate employees that make the brand reputation count. It was a short trip and everyone from reception to room dining to restaurant, have been so accommodating. Special mention to Abhisekh, Chirag , Srikant ,Keerthi, Armaan , Sreedar , the list goes on and on and on !! Thanks a lot and will definitely recommend

Dear C. R., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Great Stay

Customer review rating 5.0/5

Boppana K. K. Families - Confirmed reviews ALL

It was awesome experience. The location is near to most of the tourist spots . Our kids enjoyed the view of the room looking towards Lake . The early sunset from the room and the metro train . The staff and the service was good . Overall it was a great 3 days stay .

Dear Boppana Kiran K., We are delighted to know that you enjoyed your visit with us at Mercure Hyderabad KCP. We hold our staff to the highest standards and expect them to surpass guest’s expectation. I will pass on your kind compliments to our team members and it will surely motivate them to attain greater heights of success. We greatly value your patronage and look forward to the pleasure of welcoming you soon with bespoke attention & care. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Hotel is well located for my purpose, well connected and overall had a great stay.

Customer review rating 4.5/5

V. B. Business - Confirmed reviews ALL

Well located with nearby malls, metro station. Well appointed rooms and a Very comfortable stay. Breakfast covered most tastes with live stations for eggs and Dosa.

Dear B. V., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Personalised service

Customer review rating 4.5/5

Yogi Business - Confirmed reviews ALL

I would like to highlight the role played by Mr Arnab Kundu, who was the differentiating factor, in this stay.

Dear Yogendra B., We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day We truly value your appreciation for the warm hospitality extended by our courteous team especially Arnak. Your kind compliments serve as a source of inspiration for all of us. Our entire team awaits your return and will ensure best of services at all times. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Comfortable stay

TripAdvisor rating 4.0/5

velarasu TripAdvisor review

The stay at the hotel was comfortable. The check inn was delayed due to MR Gunjan. He is the reason for for 4 star rating instead of a 5 star. I had the scanned soft copies of the id’s with me. He kept insisting for the original id’s. I have checked in at other Accor brand hotels in india. The all accept soft copies. Only after a superior intervened did he accept my scanned id’s. His way of handling a check in was not at all acceptable as Mercure is an Accor group hotel

Dear Guest, Thank you for taking the time to share your valuable feedback for your recent stay with us at Mercure Hyderabad KCP! . Our Guest's satisfaction is paramount for us and your feedback is honestly not reflective of the usually high standards of service that we pride ourselves for. We sincerely regret the inconvenience caused to you during the stay. Please be assured that immediate remedial measures have been introduced to ensure that such instances are never repeated in future. We request you to kindly accept our earnest apologies for the unpleasant experience and it is our hope that you will give us another opportunity to welcome you back for better experiences. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

The best place to stay

TripAdvisor rating 5.0/5

sagarbhimjiyani TripAdvisor review

Perfect Location , Impeccable Service, Best Ambience . We were given an early check-in(3 hours early). Staff is very helpful, Front desk is very attentive. Rooms were spacious and superr clean. Has all necessary amenities, and the best part is the location - 5 min walking from Irrum Manzil Metro Station

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hyderabad KCP!! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback as it serves as a source of inspiration for all of us. We hope to see you again soon for another pleasant journey with us. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

Excellent stay. But price should be lowered or points earned should be higher

TripAdvisor rating 5.0/5

Kk20212022 TripAdvisor review

Quality is superb. Prime location. Comfort of stay is very good and rooms are very clean. Food at Cayene is worst and too costly. I stayed at Accor in Paris for 30 days yet i hold only silver membership. Either the room price should be lowered or the points we get should be higher. Loyalty program is bad. Because we have taj deccan just few meters away. I can pay a little more to get a 5 star hotel. So, mercure should lower their price else we can easily get taj deccan using some offer and prefer it over mercure.

Dear Guest, Namaste from Mercure Hyderabad KCP!! Thank you for your feedback regarding your visit to Mercure Hyderabad KCP, Hyderabad. May I apologize for not meeting some of your expectations during your stay. We are sorry you did not enjoy the food. We continuously upgrade and refresh our menus and buffet offering at our restaurants to try and ensure that customers enjoy their experience. We have re-briefed our staff to follow predefined procedures and be timely in attending to guest requests. We assure you of a better experience when you visit us next. Sincerely, Soumitra Pahari, General Manager, Mercure Hyderabad KCP.

Nice Place

TripAdvisor rating 4.0/5

amarsbiradar TripAdvisor review

Very nice place to stay. Good ambience and service. Staff was cordial. Location is the best part. But no lift to parking space. If one takes the vehicle to underground parking, carrying luggage through steps for two floors is horrible experience. Vallet and security doesn’t even care unless asked for help.

Dear Guest, Namaste from Mercure Hyderabad KCP!! We extend our sincere gratitude to you for providing us with your genuine feedback. We remain ever so cautious and caring to offer our esteemed guests an experience they will remember forever. However, I hope we get a chance to repair your opinion through our service in the future. Please feel free to connect with us before your next stay or visit on h8824-fo1@accor.com. Once again I apologize for the shortcomings in service you faced. Regards Soumitra Pahari Hotel Manager Mercure Hyderabad KCP

Excellent Service

TripAdvisor rating 5.0/5

bhadrasuman Business - TripAdvisor review

Excellent service by all the staffs from house keeping to Front desk. Rooms are very clean and breakfast served as complimentary has wide variety of choices. The Hotel is centrally located in the city and gives ease to communicate.

Dear Guest, Greetings from Mercure Hyderabad KCP!! We are extremely happy to read your review and thank you for taking the time to do so. Our team is delighted to read your positive feedback on the hospitality extended by our associates. We are so glad, that we were able to provide you with a comfortable and enjoyable experience. Your comments have been shared with our associates, and they have asked me to thank you, for your kind words of praise. We value your patronage and enormously appreciate your enduring confidence and trust in us. Thank you again, and we look forward to seeing you on your next visit to Mercure Hyderabad KCP. Sincerely, Soumitra Pahari, General Manager Mercure Hyderabad KCP

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