Mercure Hyderabad KCP 4 stars

Customer review rating (ALL Rating) 4.5/5 1,373 reviews

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Mercure Hyderabad KCP - Image 1
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6 3 551, Banjara Hills Main Road,, Banjara Hills, 500082 HYDERABAD, India

Description

Hotel extras

  • 45 min drive from airport, & 5 min walk from Irrum Manzil metro station

  • Spacious & locally inspired rooms offering natural light with scenic city & lake views

  • Award winning wine and dine options at Cayenne restaurant.

  • Fitness centre overlooking the world's tallest Gautam Buddha monolith & Hussain Sagar lake

  • Best SPA therapy in town with Somara Wellness

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Hyderabad KCP

6 3 551, Banjara Hills Main Road,, Banjara Hills
500082 HYDERABAD
India

GPS:17.417679, 78.456631

Telephone
Fax +91 40 6788 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAYENNE

The all-day dining restaurant offers international and regional specialities with a choice of a la carte as well as wide spread of buffet menu serving hot and delectable dishes round the clock.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,373 reviews

Customer review rating 4.5/5

Soonil B. Business - Confirmed reviews ALL

Dear Mr. B., Warm Greetings from Mercure Hyderabad KCP! Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your room comfortable and that you had the opportunity to use our gym facilities. We also appreciate your honest comments regarding the food. We understand that taste preferences vary, and we will certainly share your feedback with our culinary team to review the spice levels and ensure a more balanced dining experience for our guests. Your insights are valuable in helping us improve, and we hope to have the pleasure of welcoming you back for an even better stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Madhusudan K. Families - Confirmed reviews ALL

Dear Mr. K., Warm greetings from Mercure Hyderabad KCP! Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are genuinely delighted to hear that your experience was nothing short of exceptional. Achieving a perfect 10 out of 10 rating is truly rewarding and motivates our entire team to continue providing outstanding service and memorable experiences for our guests. We sincerely appreciate your recognition of our efforts, and your positive feedback serves as a great encouragement for us to maintain and enhance the quality of our services. It was a pleasure hosting you, and we look forward to welcoming you back in the future for another exceptional experience. Thank you once again for choosing us and for your wonderful review. Should you have any further suggestions or requests, please do not hesitate to reach out. Your satisfaction is our top priority. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.5/5

Kaveriappakuttap K. Business - Confirmed reviews ALL

Dear Mr. K., Warm Greetings from Mercure Hyderabad KCP! Thank you very much for sharing your wonderful feedback about your stay with us. We are thrilled to hear that you found our hotel accessible and comfortable, and that the 11th floor with its stunning view left such a positive impression on you. It is always our aim to provide memorable experiences, and your appreciation truly motivates our team. I am especially pleased to know that our Manager was helpful in resolving the delay with your room booking. We believe in delivering personalized and prompt service, and it is gratifying to hear that this was reflected during your stay. Your kind mention of our rooftop restaurant and its simplicity, cleanliness, and energy-saving approach is also much appreciated. We strive to maintain a clean and eco-friendly environment for our guests, and your recognition encourages us to continue these efforts. Thank you once again for your thoughtful comments. We look forward to welcoming you back to Mercure Hyderabad KCP for another enjoyable and comfortable stay. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 5.0/5

Subhani N. Families - Confirmed reviews ALL

Dear Mr. N., Warm Greetings from Mercure Hyderabad KCP! Thank you very much for sharing your detailed feedback about your recent stay with us. We truly appreciate your kind words about the exceptional assistance and professionalism of Mr. Roy. It is heartening to know that his dedication contributed significantly to making your stay memorable and enjoyable. We also appreciate your honest comments regarding the food quality and the air conditioning. Please accept our sincere apologies for any discomfort these issues may have caused during your stay. Your feedback is invaluable as it helps us identify areas where we need to improve to enhance our guests’ overall experience. Rest assured, we will look into these concerns with utmost priority to ensure that future guests enjoy both comfort and quality in every aspect of their stay. It is wonderful to hear that despite these challenges, your family preferred our hotel over many 5-star properties and appreciated the hospitality we offer. Your encouragement motivates us to maintain and elevate our standards of service and hospitality. Thank you once again for your thoughtful feedback and for choosing Mercure Hyderabad KCP. We look forward to welcoming you and your family back soon, with an even better experience. Warm Regards, Amandeep Singh General Manager Mercure Hyderabad KCP

Customer review rating 4.0/5

Ajveer S. Business - Confirmed reviews ALL

Dear Mr. S., Warm Greetings from Mercure Hyderabad KCP! Thank you very much for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to hear that your experience with our room service did not meet your expectations, especially concerning your request for meals to be served in your room. At Mercure Hyderabad KCP, we strive to provide personalized and attentive service to all our guests, and it is disappointing to learn that our team was not as forthcoming or accommodating as you deserved. We understand your preference for frugal eating and your wish to have meals served in your room. Our policy regarding room catering charges is designed to maintain transparency and consistency; however, we recognize that this may have caused inconvenience and confusion in your case. Please accept our apologies for any discomfort or misunderstanding this situation may have caused. We truly value your perspective and will take your comments seriously to review our communication and service approach with our staff. Our goal is always to ensure that every guest feels valued and that their individual needs are met with empathy and flexibility. We hope you will give us another opportunity in the future to provide you with the seamless and thoughtful hospitality that Mercure Hyderabad KCP is known for. Should you choose to stay with us again, please do not hesitate to reach out to me directly so I can personally ensure your experience is exceptional. Warm Regards, Amandeep S. General Manager Mercure Hyderabad KCP

Other web-users rate our hotel

  • 398 reviews 9.6/10 Location
  • 820 reviews 8.4/10 Room
  • 1,870 reviews 9.2/10 Service
  • 13 reviews 9.5/10 WiFi
  • 377 reviews 8.4/10 Cleanliness
  • 264 reviews 9.3/10 Vibe
  • 255 reviews 9/10 Breakfast
  • 216 reviews 7.9/10 Amenities

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