Mercure Hyderabad KCP 4 stars

It was a pleasure staying at this property. Staff was kind and helpful. The rooms are nicely done and very comfortable to stay in. They offered a complimentary welcome drink. Buffet Breakfast was awesome. As an Accor member, I did not carry my membership card, but the F&B Manager Mr.Sampath Kumar G, helped me and advise me to show the email and the Membership no, and it was done. The manager was very helpful he was welcoming all the guest and their needs with love and smiling face, God bless him. Reception staff very co-operative and informative regarding explaining the hotel stay, services etc. Buffet Dinner on Valentines was well spread with lovely music in the background, with different heart shape cakes, yummy starters, soups, main course and of course the kindness of Mr. Sampath the Manager.

We stayed here for 3 days in February. Were very happy with the rooms, food and service. We will stay in other All properties if they are present in the places we visit. All in all, a pleasant stay. Good luck.

I am staying since past few months very regularly in Mercure Hyderabad KCP. The property has positive energy and vibration apart from its great central location, nice ventilation in the entire building, awesome interiors and well designed restaurant spaces and guest rooms and mainly well behaved staff in all the departments. The Genarel Manager , MR. Soumathra Pahari and Front office Staff Sairam, Adithya, Avilispa, Ananya, Ashish and everyone is very nice people always receive the guests with warm welcome and quick disposal with minimal check in time . They are very well focused and well behaved. The restaurant staff Priya, Purandhar, Manas and Shiva are very hard working and well behaved. The Chef MR. Arun is a wonderful person with right attitude and great ability to convince the guests with his quick action and right explanation on the complaints. The taste of food is very nice and only one complaint I have is that there is slightly more salt is present in most of the dishes . The kind of dining napkins are not Upto the mark. It can be replaced with the cloth napkins . The security people are very attentive and well behaved. Xavier and other staff are very sincere and hardworking. The house keeping staff also are very sincere and the rooms are well maintained. I wish each and every one of the staff members and managers all the very best in their respective career and have a great time working at Mercure Hyderabad KCP. One can stay with peace of mind in this property.

I had a very comfortable and enjoyable stay at the hotel. The rooms are very well-maintained with a cozy and clean interior. The staff is very polite and hospitable. Overall, the ambience is pleasing.

Enjoyed my stay at Mercure. Good food, Comfortable stay, Good staff,

This is dr.bharat.we stayed for 5nights. It was not good gave me experience of 2star hotel. Service was not good and late Bedsheets with holes. Food was not upto the mark(heating cold food and serving it unboiled rice) We took non smoking room but everyday morning bathroom is full of smoking smell wen we called them they said may be due to problem in some vents.

Mercure is located very well, near to airport flyover, Banjara hills shopping area. Hotel staff are very well trained. Overall nice cozy hotel.

Compliments to your excellent staff service by Mr Sai Kumar. He has been most kind and exercised great patience and acted most responsibly. All these overwhelmed other hotel's shortcomings. You have a great and valuable staff in your team.

Its well located, connecting all important points in the city & to the USA consulate.

1) AC didn't cool the room on 1st night, room was warm 2) After room cleanup on 2nd day, there was no water in room and cleaning was not upto mark 3) dinner - many items were a repeat, few times food was not properly cooked

Am very happy with the overall experience and service levels from this property are great. Mr. Sai Kumar, Mr. Gopal in particular are very polite and helpful.

Staff are very pleasant people. Only disadvantage is that the hotel doesn't have a swimming pool. Overall experience was satisfactory.

Good hospitality

i requested for early check in, which the front desk manager tried her level best to get me the room 2 hrs before standard check in time, food is bit pricy but accor plus membership was a good rescue, room view was not that great though requested for city view but could not get it as hotel was sold out & was not a big matter of concern,surely gonna stay again in future visits.

As my company provided reservation but when i enquired about my check-in but they said that my name is not there and unable to check-in. The email which was sent from your end is in spam so immediately i wrote an email and got an auto reply that - Action will be taken in 2 hrs but nothing happend till now.