Mercure Roma Centro St. John 4 stars

Customer review rating (ALL Rating) 3.6/5 131 reviews

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Description

Hotel extras

  • Deluxe Family room with 1 double bed and 1 sofa bed or 3 separate beds

  • All non-smoking rooms with safe, fridge bar, flat screen TV, WIFI, kettle

  • Possibility to request all the supplies at the reception, open 24-7

  • All rooms are carpet-free, but feature parquet flooring

  • Central location, Esquilino district: very close to Colosseum and Termini.

Our accommodation(s)

Hotel location

Mercure Roma Centro St. John

Via Matteo Boairdo 30
00185 ROME
Italy

GPS:41.889074, 12.505024

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR HOTEL SAINT JOHN

The Mercure Saint John Rome offers all guests a lounge bar where you can relax with a rich selection of national and international cocktails, drinks by the glass, hot or cold dishes and coffees

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  131 reviews

Customer review rating 3.0/5

Erik V. Business - Confirmed reviews ALL

Not really 4 star in my view.

Dear Erik V., Thank you for your feedback regarding your recent stay. We appreciate your recognition of our location. However, we regret that our accommodations did not meet your expectations for a four-star experience. Your insights are valuable to us as we strive for continuous improvements. Best Regards, Mercure Roma Centro St. John

Customer review rating 3.0/5

Joselle A. F. Couples - Confirmed reviews ALL

Location was ideal. Things to improve on would be to add more ammeninties such as toiletries, steamer in room. Hotel is categorized as a 4 star which should have added ammenities in room. Cleanliness in the bathroom can be improved.

Customer review rating 2.5/5

Dmytro V. Couples - Confirmed reviews ALL

The hotel has a good location. The room was quite small — I would estimate around 14 sqm — although it was reasonably well insulated from noise. The minibar was empty, with only one bottle of water provided. What we found most confusing was the absence of proper glasses. Instead, there were two paper cups near the kettle and two more in the bathroom for toothbrushes. When we asked whether it was possible to get regular glasses, we were told this was not possible for safety reasons. I have never seen a 4-star hotel with such an approach. The bathroom was of average size, but the shower cabin was very narrow. I have a relatively slim build, so it was manageable for me, but I believe larger guests may find it uncomfortable to shower there. Towels are used enough and should be replaced with new ones. In addition, the shower holder did not properly hold the shower head and kept spinning. Under the sink, I noticed something that looked like a blood stain or splash! The bed and pillows were comfortable. The furniture was quite worn and could use replacement. One electrical socket was also not working. It was impossible to switch off the air conditioning fully. It would stop for a short time, then resume after about a minute. On a positive note, we received complimentary beverages on reception when checking in, which was a nice touch.

Dear Dmytro V., Thank you for sharing your experience at Mercure Roma Centro St. John. We appreciate your feedback and are glad to hear that you found our location convenient and enjoyed the comfort of the bed and pillows. We regret to learn that certain aspects of your stay did not meet your expectations. We understand that room size and amenities play a significant role in guest satisfaction. Your comments regarding the minibar and the absence of glassware are noted, and we apologize for any confusion caused. We strive to maintain safety standards while providing the best possible service. Additionally, we appreciate your observations about the bathroom facilities and the overall condition of the furniture. We will take your feedback into consideration as we continuously work to enhance our guest experience. Rest assured, cleanliness and maintenance are priorities for us, and we will address the concerns you raised. Once again, thank you for your insights. We hope to have the opportunity to welcome you back in the future for an improved experience. Best Regards, Mercure Roma Centro St. John

Customer review rating 4.5/5

Richard H. Business - Confirmed reviews ALL

Room was clean and quiet

Customer review rating 0.5/5

Nicolas B. Couples - Confirmed reviews ALL

Our return flight was canceled and thus we had to leave one day earlier. The hotel refused to refund me the points for the 2nd night night (that we didn't use)

Other web-users rate our hotel

  • 338 reviews 9.2/10 Location
  • 412 reviews 4.9/10 Room
  • 352 reviews 7.8/10 Service
  • 5 reviews 7.7/10 WiFi
  • 235 reviews 4.1/10 Comfort
  • 195 reviews 7.2/10 Breakfast
  • 182 reviews 4.9/10 Cleanliness
  • 83 reviews 5.8/10 Vibe

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