Novotel Gent Centrum 3 stars

Customer review rating (ALL Rating) 4.2/5 1,253 reviews

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Novotel Gent Centrum - Image 1
Novotel Gent Centrum - Image 2
Novotel Gent Centrum - Image 3
Novotel Gent Centrum - Image 4
Hoogpoort 52, Postadres : Goudenleeuwplein 5, 9000 GENT, Belgium

Description

Hotel extras

  • In the heart of the historical city centre

  • Restaurants, sights and shops within walking distance

  • Hammam, sauna, fitness centre and outdoor pool

  • Delicious breakfast buffet, bar and restaurant

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard family room with sofa bed

Photo out of - Standard family room with sofa bed

Enjoy our standard room with a queen size bed, a bathroom with bath or shower, HD TV, desk, coffee and tea making facilities, AC, safe, fridge, complimentary bottle of water.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
  • 4 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Double bed(s) and 1 x Double sofa bed(s)
See availabilities

Combine work and relaxation in complete serenity. Our Superior room offers modern decor, ergonomics and high tech equipment, including WIFI, complimentary water and safe deposit box. Book a parking space online now and get EUR 10 discount.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Discover our executive room with a queen size bed, a bathroom with bath or shower, HD TV, desk, Wi-Fi, AC and safe. Enjoy added services such as Nespresso machine, bathrobe and slippers, extra amenities and free minibar.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Discover our junior suite with a queen size bed and double sofabed, a bathroom with bath or shower, HD TV, desk, Wi-Fi, AC and safe. Enjoy added services such as Nespresso machine, bathrobe and slippers, extra amenities and free minibar.

  • Views:

    City View

Max. number of persons
4
Area
From 42 m² / 452 sq ft

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Gent Centrum

Hoogpoort 52, Postadres : Goudenleeuwplein 5
9000 GENT
Belgium

GPS:51.054213, 3.723646

Telephone
Fax +32 9 224 32 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 117 rooms
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • French
  • Dutch

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Limousine

  • Limousine Additional charge

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Family

Services for children

  • Indoor playground for children
  • Play area

Well-being

Outdoor Pool

  • Outside
  • On site

Fitness Room + Hammam

  • On site
  • Hammam
  • Sauna room
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 30 EUR 30 EUR Per day

GOURMETBAR

Photo out of - GOURMETBAR

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

Cooking style
International
Capacity
40
Accessibility
Accessible service
9000 Gent, Belgium
Telephone +32 9 224 22 30
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Enjoy a seasonal lunch in our atmospheric bar or terrace when the weather is nice.

At Gourmet Bar we believe in business ànd pleasure and therefore this is the meeting place of Ghent. With his casual atmosphere, GourmetBar is the perfect setting for everyone, for every moment of the day.

Enjoy our rich continental breakfast buffet with fresh products and hot dishes. An extensive range of fresh fruits, cereals, dairy products and a variety of breads ensure a healthy start of the day.

Whether you want a small, intimate gathering or a grand occasion for hundreds, our facilities will accommodate your every need. Let us make your dream come true...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,253 reviews

Customer review rating 4.0/5

Nicole Y. Families - Confirmed reviews ALL

Dear Nicole, We really appreciate your feedback. We are delighted that you appreciated our hotel’s prime spot right in the heart of Ghent, and we are pleased you found our breakfast tasty. Our team takes care to offer local products and a generous spread each morning. That said, we are sorry that the breakfast schedule did not meet your expectations. On weekdays, our buffet runs from 6:30 to 09:30, and on weekends it extends until 10:30. We understand that an early finish can feel limiting, especially during a family trip. Nonetheless, we are glad your overall stay left a positive impression and that our central location allowed you to make the most of your visit. We all hope to have the pleasure of welcoming you again. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Amberlyn H. Families - Confirmed reviews ALL

Dear Amberlyn, Thank you for positively reviewing your visit. We are delighted that you found our hotel well located and that our team made your family stay so wonderful. Our staff takes great pride in making every guest feel at home, and our spot in the heart of Ghent, just 350 metres from St Bavo’s Cathedral, makes it easy to explore the city together. The entire team looks forward to welcoming you back for a future visit. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 1.5/5

David H. Families - Confirmed reviews ALL

Dear David, Guest feedback is important to us, and we appreciate you sharing your impressions. We are delighted that our check-in team made such a warm impression on you, and we will make sure your kind words reach them. That said, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret that the overall atmosphere of the building and the condition of certain furnishings left you feeling disappointed. Our hotel occupies a historic building in the heart of Ghent, with medieval walls still visible around the courtyard, which gives it a unique character, though we understand this may not align with everyone’s taste. The upkeep of our facilities is something we take seriously, and we have taken note of your observations. We also acknowledge your remarks regarding the bar area and understand how an empty space can feel uninviting. The availability of in-room amenities is designed with both comfort and environmental care in mind, and our team is always happy to provide extra supplies upon request. Your comments on the booking process and the difficulty you faced when trying to modify your reservation have been noted as well. Nonetheless, our location, only 350 metres from St Bavo’s Cathedral and right in the city centre, remains one of the things our guests appreciate most. We hope you will consider staying with us again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Joshua C. Solo - Confirmed reviews ALL

Dear Joshua, Thank you for choosing us and for sharing your review. We are thrilled that our central location, just steps from St Bavo’s Cathedral and the Belfry, made your stay so convenient. Our team takes great pride in keeping every room spotless, and we are glad yours felt clean and comfortable. We also love hearing that our reception staff left such a positive impression. However, we are truly sorry about the billing issue you encountered. We understand how frustrating a double charge can be, and we are glad Wael kept you informed every step of the way. Rest assured, our team always follows up on such matters until they are fully resolved. Finally, it means a lot to us that you would recommend Novotel Gent Centrum so warmly. Wael will be delighted to hear your kind words. Thank you again; it would be a pleasure to welcome you back. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Susan B. Solo - Confirmed reviews ALL

Dear Susan, We are pleased that you had a pleasant stay with us overall. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our hotel features double glazing and soundproof doors throughout, and our courtyard rooms offer a quieter setting for guests who prefer extra calm. We have also noted your feedback regarding the in-room tea selection and wall finishes, and our team will take these points into consideration. Nonetheless, we hope you were able to appreciate our central location, just 350 metres from St Bavo’s Cathedral, making it easy to explore Ghent’s historic charm. It would be a pleasure to welcome you again. Best regards, Veronique Van Hulle, General Manager

Dear Nicole, We really appreciate your feedback. We are delighted that you appreciated our hotel’s prime spot right in the heart of Ghent, and we are pleased you found our breakfast tasty. Our team takes care to offer local products and a generous spread each morning. That said, we are sorry that the breakfast schedule did not meet your expectations. On weekdays, our buffet runs from 6:30 to 09:30, and on weekends it extends until 10:30. We understand that an early finish can feel limiting, especially during a family trip. Nonetheless, we are glad your overall stay left a positive impression and that our central location allowed you to make the most of your visit. We all hope to have the pleasure of welcoming you again. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Amberlyn H. Families - Confirmed reviews ALL

Wonderful!

Dear Amberlyn, Thank you for positively reviewing your visit. We are delighted that you found our hotel well located and that our team made your family stay so wonderful. Our staff takes great pride in making every guest feel at home, and our spot in the heart of Ghent, just 350 metres from St Bavo’s Cathedral, makes it easy to explore the city together. The entire team looks forward to welcoming you back for a future visit. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 1.5/5

David H. Families - Confirmed reviews ALL

The staff were helpful and friendly, the building is depressing, poorly maintained with rooms that can best be described as tired. Perhaps someone should wonder why the bar remained empty other than a few customers having hurried welcome drinks before going out to eat. The location is excellent but the staff should praised for working in such poor conditions.

Dear David, Guest feedback is important to us, and we appreciate you sharing your impressions. We are delighted that our check-in team made such a warm impression on you, and we will make sure your kind words reach them. That said, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret that the overall atmosphere of the building and the condition of certain furnishings left you feeling disappointed. Our hotel occupies a historic building in the heart of Ghent, with medieval walls still visible around the courtyard, which gives it a unique character, though we understand this may not align with everyone’s taste. The upkeep of our facilities is something we take seriously, and we have taken note of your observations. We also acknowledge your remarks regarding the bar area and understand how an empty space can feel uninviting. The availability of in-room amenities is designed with both comfort and environmental care in mind, and our team is always happy to provide extra supplies upon request. Your comments on the booking process and the difficulty you faced when trying to modify your reservation have been noted as well. Nonetheless, our location, only 350 metres from St Bavo’s Cathedral and right in the city centre, remains one of the things our guests appreciate most. We hope you will consider staying with us again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Joshua C. Solo - Confirmed reviews ALL

The first thing to strike me was the amazing location. Literally stones throw away from St Bavos Cathedral and the Belfry of Gent. Couldn't ask for a better location. Room was very clean and tidy. Reception staff amazing (didnt use F&B facilities but im sure the staff are just as great). Special thanks to Wael, there was an issue with my payment on arrival being double charged, but he did all he could and called me with updates after checking out. Will 100% return and recommend to others that this is the hotel to stay at!

Dear Joshua, Thank you for choosing us and for sharing your review. We are thrilled that our central location, just steps from St Bavo’s Cathedral and the Belfry, made your stay so convenient. Our team takes great pride in keeping every room spotless, and we are glad yours felt clean and comfortable. We also love hearing that our reception staff left such a positive impression. However, we are truly sorry about the billing issue you encountered. We understand how frustrating a double charge can be, and we are glad Wael kept you informed every step of the way. Rest assured, our team always follows up on such matters until they are fully resolved. Finally, it means a lot to us that you would recommend Novotel Gent Centrum so warmly. Wael will be delighted to hear your kind words. Thank you again; it would be a pleasure to welcome you back. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Susan B. Solo - Confirmed reviews ALL

I would have liked a better choice of tea bags. There were holes in the walls where a picture had been removed. Noise at night could be eliminated with better double glazing.

Dear Susan, We are pleased that you had a pleasant stay with us overall. However, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our hotel features double glazing and soundproof doors throughout, and our courtyard rooms offer a quieter setting for guests who prefer extra calm. We have also noted your feedback regarding the in-room tea selection and wall finishes, and our team will take these points into consideration. Nonetheless, we hope you were able to appreciate our central location, just 350 metres from St Bavo’s Cathedral, making it easy to explore Ghent’s historic charm. It would be a pleasure to welcome you again. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Debbie F. Couples - Confirmed reviews ALL

This is your 4th year to this hotel. The staff are lovely.

Dear Debbie, Thank you for your positive feedback. We are thrilled that you chose our hotel for the fourth year running. Our team loves welcoming familiar faces, and it means a lot that you find them lovely. We are also glad you enjoyed our central location, right in the heart of Ghent, just steps from St Bavo’s Cathedral. We look forward to welcoming you back for another excellent experience with us. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Mary K. Couples - Confirmed reviews ALL

Really great location ams you have very friendly staff.

Dear Mary, We are delighted that you found our hotel so comfortable and that our team made you feel welcome. That said, we are sorry the internet connection did not meet your expectations. We offer free Wi-Fi throughout the hotel and high-speed internet is available as a paid option for guests who need faster access. We look forward to welcoming you back on a future trip. Best regards, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Chris V. W. Business - Confirmed reviews ALL

Not easy to reach by car, but once you're there it's the pêrfect location to visit Ghent or for a comfortable business stay.

Dear Chris, We are grateful for the time you took to review your recent visit. We are delighted that you found our location so convenient for exploring Ghent and for your business needs. Our team takes real pride in creating a warm and welcoming atmosphere, so it means a lot to know our breakfast colleague made such a positive impression. However, we regret that reaching the hotel by car proved a bit challenging. As you may know, Ghent’s historic centre has a circulation plan in place, and we always recommend sharing your license plate when booking so we can register it in advance. We are also sorry you missed the chance to enjoy your welcome drink. Nonetheless, we are truly grateful that you would recommend both our hotel and the loyalty programme so highly. Our Gourmet Bar team works hard to serve a lavish breakfast, and we are glad that extra effort was reflected in your stay. We look forward to welcoming you back on another occasion in the future. Kind regards, Veronique V. Hulle, General Manager

Customer review rating 2.0/5

William J. P. Families - Confirmed reviews ALL

Hotel a bit tired. Air con non-op - staff were aware but we weren't told in advance. Fridge non-op.

Customer review rating 3.0/5

Marijke V. Families - Confirmed reviews ALL

Great location in the city centre, very friendly staff. Amenities were good. The interior is somewhat outdated, both in style and quality. I could overlook this, but lumpy pillows was the limit for my partner. Having a family room available was a very convenient experience, however.

Dear Marijke, Thank you very much for your feedback. We are delighted that our city centre location proved so convenient for your family trip and that you enjoyed the amenities we offer. It is also wonderful to hear that our team made you feel welcome throughout your stay. We are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments regarding the bedroom furnishings and the comfort of the bedding have been noted, and we regret any inconvenience this caused your partner. Similarly, we appreciate you drawing our attention to the maintenance detail in the bathroom; our team is always available to address such matters right away. Nonetheless, we are pleased that the family room arrangement worked well for you and that you found our loyalty programme rates to be of great value. The ease of our online check-in is something we take pride in, and it is lovely to know it made your arrival smoother. We hope to see you again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 3.5/5

Markus N. Business - Confirmed reviews ALL

Really good breakfast, room with enough space, gym has only one device for lifting, no dumbells nothing, sauna is only 70°C, no air conditioning in the room. Best location in Gent. Would not recommend due to missing air conditioning in the room.

Dear Markus, Thank you for taking the time to share your thoughts with us. We are delighted that you found our hotel well located, right in the heart of Ghent just steps from St Bavo’s Cathedral. It is also gratifying to know that your loyalty to ALL Accor resonates so positively with you. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret any inconvenience you experienced with the connection during your visit. High-speed internet is available as an option, and our reception team is always at hand to assist with such matters. We also acknowledge your observations about the décor, which retains some charming medieval elements woven into the building’s architecture. Nonetheless, we are pleased that your overall stay left a favourable impression. Our central courtyard with its outdoor pool offers a tranquil retreat, and we trust you were able to enjoy some of the local specialities at our Gourmet Bar. We look forward to seeing you again in the future. Best regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Emily B. Couples - Confirmed reviews ALL

Very friendly and helpful staff

Dear Emily, Thank you for taking the time to share your thoughts. We are thrilled that you found our staff so friendly and helpful throughout your stay. It is wonderful to know our team made you feel welcome and well looked after. We are also delighted that our location in the heart of Ghent suited your couple trip so perfectly, with St Bavo’s Cathedral just a short stroll away. The entire team looks forward to seeing you again in the future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Richard J. D. Couples - Confirmed reviews ALL

Had a good two nights stay. While the rooms are a bit dated, they were ok. The difficulty finding the car park needs some work. The hotel address dosent show any details and we spend almost 40 mins going round in circles trying to find the entry. Please make the parking instructions clearer.

Dear Richard J., Thank you for your valuable feedback. We are delighted that you enjoyed your two-night stay with us and found our location right in the heart of Ghent so convenient. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. Our rooms do have a traditional style that some guests find a touch dated, and we understand your feelings. We also regret the trouble you had finding our car park. Our hotel is situated within Ghent’s circulation plan, so guests need to register their licence plate in advance to access the area smoothly. For future reference, we always recommend booking a parking space through our own website, and our reception team is happy to provide clear directions and the exit token you need. Nonetheless, we are glad that overall you had a good experience and that you chose to book through the ALL App. We value your loyalty as a Classic member. We would love to have you return in the future. Kindest regards, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Andrew R. Couples - Confirmed reviews ALL

A superb hotel with friendly helpful staff

Dear Andrew, We really appreciate this positive review of your recent visit. We are thrilled that you found our hotel superb and our team so friendly and helpful. It means a lot to us that your stay as a couple left you with such a positive impression, and we are delighted you felt well looked after throughout your visit. The entire team hope we can welcome you back again soon! Best wishes, Veronique Van Hulle, General Manager

Customer review rating 5.0/5

Ediri S. Business - Confirmed reviews ALL

I especially liked the service and attention from the staff/receptionist who made me feel comfortable after a long day of travelling by train (and train delays). Thanks to Mrs Serda and my upgraded room, all the stress was forgotten. Well done Novotel, and the very Attentive and Helpful Staff! Keep up the Excellent job! :-)

Dear Ediri, Thank you for positively reviewing your visit. We are delighted that our location in the heart of Ghent made your arrival easier after a long day of travel delays. It is wonderful to hear that Mrs Serda welcomed you with such care and attention, helping you settle into a comfortable, upgraded room. Our team takes great pride in making every guest feel at ease, and your words mean a lot to us. We are particularly glad that our housekeeping met your needs, especially since you usually request a dust-free environment. Knowing you did not need your inhaler is the best compliment we could receive. Our hotel works hard to maintain anti-allergic carpets and thorough daily cleaning, so reading that you felt the difference truly motivates us. Thank you again; we look forward to welcoming you back soon. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Deryck D. Friends - Confirmed reviews ALL

Good location and breakfast was very good.

Dear Deryck, Thank you for positively reviewing your visit. We are delighted that you appreciated our central location, right in the heart of Ghent and just steps from St Bavo’s Cathedral. Our team is also glad you enjoyed the lavish breakfast with its bread display and local products. It is wonderful to know it started your day on a high note. The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 4.5/5

Maricel M. Couples - Confirmed reviews ALL

Great location in the heart of the city centre. The staff were lovely and welcoming, especially Martha, who made our check-in easy. The room was a good size for a couple, with a comfortable bed, and we particularly enjoyed the complimentary use of the spa. The hotel does need some refurbishment, as the hallways had an unpleasant smell and some stains need attention.

Dear Maricel, Thank you for taking the time to review your recent stay. We are delighted that you enjoyed our superb location in the heart of Ghent, and that Martha made your check-in so smooth and welcoming. We are also glad the room felt spacious and comfortable for you as a couple, and that you took full advantage of the complimentary spa during your visit. That said, we are sorry for the shortcomings you noticed with the hallway and carpet. Our team works hard to maintain high cleaning standards, and we regret that this aspect fell short on your stay. Nonetheless, it is wonderful that your time with us left such a positive impression overall. Our team takes great pride in making every guest feel at home, and knowing you would recommend us to others means a lot. We hope you will give us another opportunity to deliver an improved experience on your next stay. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

David E. Couples - Confirmed reviews ALL

This is a well located hotel for sightseeing in Gent. The staff were helpful and friendly. The hotel room was basic but clean. Although the bed sheet had small holes. I wouldn’t expect that at the price point for the room.

Dear David, Thank you for taking the time to share your thoughts with us. We are delighted that you found our hotel so well located for exploring Ghent and that our team made you feel welcome with their friendly, helpful approach. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that you found the room rather basic and that the bed linen was not in perfect condition. Our housekeeping team works hard to maintain high standards, and we would have appreciated the chance to address this during your stay. We also note your thoughts on the overall value. Nonetheless, we are pleased that you enjoyed a clean and comfortable room overall and that your booking process was straightforward. We hope to have the occasion to welcome you back in the near future. Kind regards, Veronique Van Hulle, General Manager

Customer review rating 2.5/5

Victoria H. Couples - Confirmed reviews ALL

Good location Stains on carpet and on shower and basin Weight machine in gym was out of order Good housekeeping Poor signage for the gym, had to walk through an past sales offices which felt like it was not an area for guests

Dear Victoria, Thank you for taking the time to share your opinion with us. We are delighted that you appreciated the attentive housekeeping and the convenient city-centre location. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. The shortcomings you noticed in the room and bathroom are unusual, and our team is always on hand to resolve such matters promptly. We also regret that the fitness area was not fully up to standard and that the access route felt less welcoming. Nonetheless, it is a pleasure that our central spot, just steps from St Bavo’s Cathedral, suited your plans so well. We hope we may have the pleasure of welcoming you back in the future. Best wishes, Veronique Van Hulle, General Manager

Customer review rating 4.0/5

Janice D. Families - Confirmed reviews ALL

Disappointed that we were not able to use the swimming pool because it was dirty.

Dear Janice, We are delighted that the night receptionist made a positive impression during your family trip. That said, we are truly sorry that you were unable to enjoy the swimming pool. Our team checks the pool area daily, and we regret that it did not meet the standard you rightfully expected on this occasion. Nonetheless, we are glad you found our hotel well located, right in the heart of Ghent and only a short walk from St Bavo’s Cathedral. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Veronique Van Hulle, General Manager

Other web-users rate our hotel

  • 1,643 reviews 8.8/10 Location
  • 1,570 reviews 5.2/10 Room
  • 1,379 reviews 8.3/10 Service
  • 14 reviews 6.5/10 WiFi
  • 770 reviews 4/10 Comfort
  • 659 reviews 7.8/10 Breakfast
  • 558 reviews 4.6/10 Cleanliness
  • 465 reviews 3.8/10 Vibe

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