French luxury and local cuisine in the world's most exciting city
Experience refined luxury at Sofitel Queenstown Hotel & Spa. Be captivated by its elegant blend of timeless design and local inspiration, offering a unique sense of style and comfort. Ideally situated in the heart of Queenstown, the hotel features 84 beautifully appointed rooms and suites, two boutique conference venues, the stylish Left Bank Bistro, the intimate Le Petit Salon and Le Salon Rouge, and the acclaimed Jervois Steak House.
Centrally located in Queenstown's vibrant dining and entertainment district, Sofitel Queenstown Hotel & Spa is the perfect base for exploring the town and nearby ski resorts or adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay.
Combine Queenstowns' rugged nature with our luxurious hotel to experience the ultimate New Zealand holiday and get the best of both worlds.
Enter a luxurious alpine haven where elegance meets character. Blending French zest with the unique spirit of Queenstown, your stay promises to be nothing short of exceptional. We look forward to welcoming you.
Fiona Winger, Hotel Management
Hotel extras
Central location in Queenstown’s dining, shopping and adventure district
Sofitel Spa with L’Occitane featuring signature massages and sensory rituals
Elegant rooms and suites with Sofitel MyBed™ and alpine views
Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre
French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.
, Room 2 :
SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.
Room
SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.
Photo out of - SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.
With town views, the Superior Room is appointed with a king Sofitel MyBed, a spacious marble bathroom with under-floor heating, a rain shower, double spa bath, and premium amenities to ensure a relaxing stay. Most also offer a private Juliet balcony.
Most of the accommodation:
Balcony
Max. number of persons
3
Area
From
41 m²
/
441 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.
Photo out of - SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.
With town views, the Superior Room is appointed with two double beds featuring Sofitel MyBed, a spacious marble bathroom with under-floor heating, a rain shower, double spa bath, and premium amenities. Most also offer a private Juliet balcony.
Most of the accommodation:
Terrace
Max. number of persons
3
Area
From
41 m²
/
441 sq ft
Bedding
Double bed(s) x2
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom
Photo out of - SUPERIOR ACCESSIBLE ROOM, 1 King Size Bed, Accessible Bathroom
With town views, the Superior Room is appointed with a king-size Sofitel MyBed, large marble bathroom with under-floor heating, accessible rain shower, double spa bath, and luxurious amenities to ensure a relaxing stay. Most with private Juliette balcony.
Max. number of persons
3
Area
From
40 m²
/
430 sq ft
Accessibility
Accessible room
Bedding
King size bed(s) x1
Food And Beverage
Food And Beverage Facilities
Bottled water
Kettle
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
Photo out of - LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.
With mountain views of The Remarkables, a king Sofitel MyBed, a spacious marble bathroom with under-floor heating, a rain shower, double spa bath, and premium amenities ensure a relaxing stay. Most with private Juliet balcony. Includes Club benefits.
Views:
Mountain view
Most of the accommodation:
Balcony
Max. number of persons
3
Area
From
40 m²
/
430 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Dedicated Sports Channel beIN Sports
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
Flat screen
OLED screen - Organic light-emitting diode
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Turn Down Services
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
JUNIOR SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.
Photo out of - JUNIOR SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.
With mountain views of The Remarkables, this one-bedroom suite has a king Sofitel MyBedTM, a private Juliet balcony, a spacious marble bathroom with under-floor heating, a rain shower, double spa bath, and premium amenities. Includes Club benefits.
Views:
City View or
Mountain view
Most of the accommodation:
Balcony
Max. number of persons
3
Area
From
62 m²
/
667 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.
Photo out of - PRESTIGE SUITE, 1 King Size Bed, Separate Living Room, Remarkables View.
With mountain views of The Remarkables, this large one-bedroom suite has a king Sofitel MyBedTM, private Juliet balcony, luxurious lounge with two sofas, marble bathroom with under-floor heating, rain shower, and double spa bath. Includes Club benefits.
Views:
Mountain view
Most of the accommodation:
Balcony or
Corner Room
Max. number of persons
3
Area
From
88 m²
/
947 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Full-length mirror
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
42'/107 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.
Photo out of - OPERA SUITE, 1 King Size Bed, Living Room, Patio, Outdoor Jacuzzi, Lake View.
Spacious and light-filled, this studio-style suite features a king Sofitel MyBed, marble bathroom, double spa bath, plush couch, dining table, electric fireplace, and private terrace with Jacuzzi, with Lake Whakatipu views. Includes Club Lounge benefits.
Views:
Lake View or
Mountain view
Most of the accommodation:
Fireplace
Max. number of persons
3
Area
From
65 m²
/
699 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini Bar
Mini-refrigerator
Nespresso machine
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
55'/140 cm screen
Flat screen
4K-UHD screen - Ultra-high-definition television
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View
Photo out of - PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View
Opulently appointed and self-contained, this one-bedroom suite offers an open-plan kitchen and lounge. Relax in front of the electric fireplace or in the 3-person Jacuzzi on your private terrace overlooking Lake Whakatipu. Enjoy daily Club benefits.
Views:
City View or
Lake View or
Mountain view or
Panorama view or
Patio
Most of the accommodation:
Fireplace
Max. number of persons
3
Area
From
130 m²
/
1399 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini-refrigerator
Nespresso machine
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Wireless internet in your room
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
48'/122 cm screen
Flat screen
LCD screen - Liquid crystal display
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
Working Area
Business Desk
Safe large enough to accommodate a laptop
3 pers. max
130 m²
/
1399 sq ft
Bedding
1 x King size bed(s)
Views:
City View or
Lake View or
Mountain view or
Panorama view or
Patio
PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View
Photo out of - PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View
The ultimate luxury is our top-floor Penthouse. Boasting lake views, a private patio with a 6-person Jacuzzi, large living and dining areas, media room, opulent marble bathroom, king Sofitel MyBedTM, and complimentary breakfast and in-room bar beverages.
Views:
Lake View or
Mountain view
Max. number of persons
3
Area
From
225 m²
/
2421 sq ft
Bedding
King size bed(s) x1
Food And Beverage
Food And Beverage Facilities
Bottled water
Kettle
Mini-refrigerator
Nespresso machine
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Jacuzzi/Whirlpool bath
Make-up/magnifying mirror
Mirror
Slippers
Telephone in bathroom
Towel rack
TV in Bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Voice mail
Tv Facilities
Children's TV Channels
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Bedding Facilities
Newspaper in room
Pillow Menu
Comfort Features
Alarm clock
Blackout Facilities
Brand Magazine
Double Glazing
Hair dryer
Iron
Ironing board and flat-iron
Opening windows
Shoe polisher
Slippers
Electric Facilities
220/240 V AC
Converters/ Voltage adaptors
Room Services
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
Left Bank Bistro invites you to begin your morning at a gentler pace. Relax and savour the moment.
Le Salon Rouge
Photo out of - Le Salon Rouge
Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.
Cooking style
Gourmet
Chef name
Lindsay Bennett
Capacity
40
Accessibility
Accessible service
8 Duke Street, PO Box 1797, 9300 Queenstown, New Zealand
Reminiscent of a prohibition era speakeasies and supper clubs, Le Salon Rouge is a celebration of the senses featuring rich reds and velvet décor throughout complimented by soft candle lighting.
Breakfast
Photo out of - Breakfast
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Left Bank Bistro
Fitness center
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Weight machine
Cardiovascular equipment
TV in the room
Towels available
Sofitel Fit is our 24/7 fitness centre, featuring modern cardio and strength equipment, weights, and mats. Our dedicated Concierge team is always on hand to assist with any requests.
Spa
Photo out of - Spa
Additional charge
Step into Sofitel Spa L'Occitane en Provence, a luxurious haven of rejuvenation inspired by nature. Sofitel Spa with L'Occitane features a range of unique massages, signature Māori healing treatments, private steam suites, and a wood-clad jacuzzi.
Haere Mai and Bienvenue,
It is my pleasure to welcome you to Sofitel Spa with L'Occitane - a serene retreat where French elegance meets the natural beauty of Queenstown.
We invite you to relax, rejuvenate and reconnect.
Suiza Sevilla
Spa Manager
Reception Sofitel Spa with L Occitane, Institute Manager
Step into Sofitel Spa L'Occitane en Provence, a luxurious haven of rejuvenation inspired by nature. Sofitel Spa with L'Occitane features a range of unique massages, signature Māori healing treatments, private steam suites, and a wood-clad jacuzzi.
Specialising in intimate weddings, Sofitel Queenstown Hotel and Spa blends French romance, the pristine beauty of Queenstown, luxurious accommodation, refined catering and gracious service to create magnifique celebrations.
Lovely welcome and such an easy place to make our base as we enjoyed Queenstown and surrounds.
Customer review rating 4.5/5
Greg C.
Couples
-
Confirmed reviews ALL
Very comfortable in a central location with wonderful staff and good food.
Customer review rating 5.0/5
Penny G.
Couples
-
Confirmed reviews ALL
Thoroughly enjoyed our stay. The room was beautiful and fitted out with everything we needed. Being an Accor Platinum member we loved the extras that this level provided. Loved the afternoon tea with cakes follows by drinks and nibbles.
Customer review rating 5.0/5
Tayla V.
Couples
-
Confirmed reviews ALL
All staff were amazing and helpful, greeting us every time we walked past the lobby and opening the door when needed. Valet parking was efficient. Rooms were amazing. Heated bathroom floors and spa were a highlight. Definitely recommend the stay!
Customer review rating 4.5/5
Michael O.
Couples
-
Confirmed reviews ALL
Friendly, welcoming, professional
Bonjour / Kia Ora Michael,
Thank you for sharing your lovely feedback. We are delighted to hear that our team made you feel welcome through their friendly and professional service. It is also wonderful to know that you enjoyed our central location.
We truly appreciate your kind words and look forward to welcoming you back to Sofitel Queenstown Hotel & Spa.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
Penny G.
Couples
-
Confirmed reviews ALL
Thoroughly enjoyed our stay. The room was beautiful and fitted out with everything we needed. Being an Accor Platinum member we loved the extras that this level provided. Loved the afternoon tea with cakes follows by drinks and nibbles.
Customer review rating 5.0/5
Tayla V.
Couples
-
Confirmed reviews ALL
All staff were amazing and helpful, greeting us every time we walked past the lobby and opening the door when needed. Valet parking was efficient. Rooms were amazing. Heated bathroom floors and spa were a highlight. Definitely recommend the stay!
Customer review rating 4.5/5
Michael O.
Couples
-
Confirmed reviews ALL
Friendly, welcoming, professional
Customer review rating 5.0/5
Tapfumaneyi D. P.
Couples
-
Confirmed reviews ALL
It's not often that everything goes to plan. In this case, everything did. The welcome, the seamless checkin, the amazing opulence of the Opera Suite, the dinner and breakfast. Breathtaking views if the town, mountains and lake - location was perfect.
Bonjour / Kia Ora Tapfumaneyi,
Thank you for sharing such a wonderful review. We are delighted that your stay was everything you hoped for, from the warm welcome and seamless arrival to the elegance of our Opera Suite and the pleasure of dining with us. Queenstown’s breathtaking lake, mountain and township views certainly make for a memorable setting.
A special thank you for recognising Antoine. We will be delighted to share your kind words with him, as we know how much it means to be recognised for creating a memorable dining experience.
It was a pleasure to have you with us at Sofitel Queenstown Hotel & Spa, and we look forward to welcoming you back for another beautiful stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
Jaret J. G.
Couples
-
Confirmed reviews ALL
We enjoyed our stay, the staff were very accomodating from check-in to the restaurants and also the spa. The spa treatments are worth the consideration especially after a day of skiing and hiking.
Customer review rating 4.5/5
Sharon S.
Couples
-
Confirmed reviews ALL
We loved our stay with Sofitel Queenstown. The staff were brilliant and the customer service was very professional and attentive, yet still friendly. The hotel is perfectly located with incredible views from our room. The hotel public decor was beautiful, French luxury.
Our room was perfect except for the very sunken in side of our bed which was covered with a pillow top which did nothing to help “rolling into the ditch” each night.
The other thing I’d mention for improvement is the housekeeping. Each day our room was made up differently. There wasn’t any continuity. Eg. Some days the towels were skipped completely, other days we’d get double.
We had a complimentary full size bottle of sparkling wine in our room on arrival which we decided to save for our anniversary. On the day of our anniversary, it was taken away and replaced with a small (one glass size) bottle. We understood it was probably a gift on our special day but to take away the large bottle and leave a bottle with only enough for one person seemed to miss the mark a little. We left it behind.
Also, we drank the still water every day but it kept getting replaced with sparkling water. I would walk the hallway and take still water from the crates left in the hall. Surely if you can see the still water has been used and the sparkling hasn’t, you would replace them all with still.
On another note, the halls had plastic and hair ties on the ground for multiple days and people’s “finished” items would stay outside the door for a couple of days before being collected. It’s a small thing but in a hotel if this calibre, we expected to halls to be maintained.
Bonjour / Kia Ora Sharon,
Thank you for sharing such thoughtful feedback following your stay with us. It is wonderful to know you enjoyed our location, the views, and the warm, attentive service from our team. I will be sure to share your kind words with Risa for making your booking experience so seamless.
I am, however, sorry that several details fell short of the experience you expected. The comfort of your bed, the inconsistency in housekeeping, and the missed opportunities to personalise your anniversary touches are all important observations. The cleanliness of our corridors and the collection of items left outside guest rooms should also have been better maintained. I appreciate you bringing these matters to our attention, and I will share your feedback with our Housekeeping and leadership teams so we can address these areas.
Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back to Sofitel Queenstown for an even more memorable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
Sai S. W. T.
Families
-
Confirmed reviews ALL
Friendly reception team, good location
Bonjour / Kia Ora Sai,
Thank you for sharing your feedback. We’re pleased to hear you enjoyed our friendly reception team and convenient location. We appreciate your suggestion regarding our breakfast selection and understand that more variety would have enhanced your experience. Your feedback is valuable and will be shared with our team as we continue to improve our offering.
We hope to have the pleasure of welcoming you back to Sofitel Queenstown Hotel & Spa for another comfortable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
Nicola M.
Couples
-
Confirmed reviews ALL
We loved every minute of it. The service was incredible, the hotel is beautiful, our room was very clear and comfortable and the location was perfect.
Bonjour / Kia Ora Nicola,
Thank you for such a wonderful review. We are delighted to know that you loved every minute of your stay and that our hotel, comfortable rooms, and central location all contributed to such a memorable experience.
It is especially lovely to hear your appreciation for our bar and breakfast teams. We will be delighted to share your kind words with them, as recognition like yours means so much to our team.
We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another exceptional stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
Shaowei L.
Couples
-
Confirmed reviews ALL
Room was comfortable and clean
Bonjour / Kia Ora Shaowei,
Thank you for sharing your lovely feedback. We are delighted to hear you enjoyed an excellent stay and found your room comfortable and clean.
It is especially wonderful to know that Danillo contributed to your experience. We will be sure to share your kind recognition with him.
We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
Donald V.
Families
-
Confirmed reviews ALL
They thought of everything. They greeted you as family from the moment you entered. And the location is priceless!
Bonjour / Kia Ora Donald,
Thank you for your wonderful review! It is a pleasure to know that you felt so warmly welcomed and cared for throughout your stay.
We are delighted that you enjoyed our central location and hope to have the pleasure of welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
Deborah K.
Couples
-
Confirmed reviews ALL
Sofitel in Queenstown was perfect if you want a more cozy, boutique type hotel. The customer service is excellent and there were no long lines waiting for breakfast seating. The French restaurant there is really wonderful... good food and service (our waiter Antoine and barista Jen)
made our last evening there special!!
We highly recommend this wonderful hotel!
Bonjour / Kia Ora Deborah,
Thank you for your wonderful review and for recommending Sofitel Queenstown Hotel & Spa. We are delighted to hear that you enjoyed our central location, the warm service from our team, and the relaxed, boutique feel of the hotel.
It is especially lovely to know that Antoine and Jen made your final evening with us so special. I will be sure to share your kind recognition with them and our wider team.
We hope to have the pleasure of welcoming you back to Queenstown for another memorable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
William B.
Couples
-
Confirmed reviews ALL
Everything was great! The lounge & staff were fantastic! Breakfast was amazing!
Bonjour / Kia Ora William,
Thank you for your wonderful 100/100 review! 🥳 It is lovely to hear that you enjoyed your stay, from our breakfast to the lounge experience.
A special thank you for recognising our bar team! I will be sure to share your kind words with them, as it is always rewarding to know their efforts have made such a positive impression.
We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another fantastic stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 4.5/5
James A. F.
Couples
-
Confirmed reviews ALL
From the moment we entered the hotel to our departure, we felt very special. From reception to the bar, restaurants and house-keeping we were superbly looked after. Friendly greetings with nothing being too much trouble. A. really fantastic stay.
Bonjour / Kia Ora James,
Thank you for your wonderful feedback. It is such A. pleasure to know that you felt special and well looked after from the moment you arrived until your departure.
Your kind words mean A. great deal to our entire team. I will be delighted to share your feedback with our wider team as recognition of their efforts.
We hope to have the pleasure of welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 3.0/5
Michael M.
Solo
-
Confirmed reviews ALL
The location of the hotel is ideal. Very central and with a short walk to a multitude of restaurants, the waterfront and shopping. I was in room 320 which had the unfortunate location of being right next to a door which guests could leave through but couldn't re-enter via. The problem was that whenever someone left the door would bang probably because they had no way to close it softly as there was no door handle on the other side. On my first night the air conditioning was very loud due to a loose fan but was fixed the next day. The television had to be fixed twice - poor connections to an ancient Sky box. The staff were great - friendly and helpful. The room was comfortable. Probably best to avoid 320, though, unless you want an early wake up call that sounds like a door slamming.
Bonjour / Kia Ora Michael,
Thank you for sharing your feedback. While I’m pleased to hear you enjoyed our central location, comfortable room and the friendly service from our team, I’m sorry that several maintenance issues affected your stay.
The repeated noise from the door, the air conditioning and the television are certainly not the experience we want our guests to have. Although the air conditioning was attended to, I appreciate that the disruption, particularly overnight, impacted your comfort. Your comments have been shared with the relevant team for further attention.
I also appreciate your feedback on our breakfast selection and value for money, and we will take this into consideration as we continue to improve our guest experience.
Thank you again for your constructive feedback. I hope we will have the opportunity to welcome you back for a more seamless and enjoyable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 4.5/5
Michael H.
Couples
-
Confirmed reviews ALL
Loved the room with heated bathroom floor and heated towel rack.
Bathroom night lights stayed on all night. Called maintenance but he said they Should be motion activated.
HVAC stayed on 33° C maintenance call & the said there was an issue. They gave us a fan. Pretty uncomfortable for one night. We weren’t offered a different room. Fortunately it was fixed the next night.
Bonjour / Kia Ora Michael,
Thank you for sharing your feedback. We’re pleased you enjoyed our central location and the comfort of the heated bathroom floors and towel rails. However, I’m sorry that the bathroom nightlights and HVAC issues affected your comfort, particularly with the room reaching such an uncomfortable temperature. While I’m glad the issue was resolved the following night, we should have done more to ensure your comfort, including exploring alternative accommodation. Please accept my sincere apologies, and thank you for bringing this to our attention.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 3.0/5
Leisa W.
Families
-
Confirmed reviews ALL
Stay was ok, but as a diamond accor I would have expected a little more from the Sofitel brand.
Lounge benefit wasn't great, no room upgrade (or mention of an amenity to replace it).. raised it with staff who used the excuse of no rooms with two beds (yet when I mentioned the suites they conceded there was), breakfast was plain and the TV's were old and were not connected TVs.. a pretty basic item for a luxury hotel in my opinion.
In a spa suite, some bath salts wouldn't have gone astray.
The good? The location was great, my favourite thing about Sofitel's is how centrally they are located. The beds were comfortable and room dark.
Bonjour / Kia Ora Leisa,
Thank you for sharing your feedback. I’m sorry that your stay fell short of the experience you expected from Sofitel, particularly as a valued ALL Diamond member. We appreciate your loyalty, and I regret that the room upgrade options and alternative benefits were not clearly discussed with you.
Your comments regarding the breakfast selection, toaster, television functionality and the missing finishing touches in your Spa Suite have also been noted. We understand that it is the finer details that help define a luxury experience, and we have shared your feedback with the relevant teams for review.
We also apologise for the inconvenience of having to complete the check-in process twice. Thank you for acknowledging our central location and the comfort of our beds. We appreciate your honest feedback and hope to have the opportunity to provide you with a more memorable Sofitel experience in the future.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 4.0/5
Austin S. J.
Couples
-
Confirmed reviews ALL
Overall it was a good stay. Great location. Most (not all) staff were professional and friendly. Decent breakfast and dinner. Offerings in the club lounge was poor.
On the 2nd day, our room was not cleaned all day until we reported to the front desk at 7:30 pm. (Despite the green "clean sign" at the door was turned ON when we left the room in the morning) but staff just ignored it all day. When we returned to the room that night, our room was done so poorly. Some (specially female) housekeepers were noisy chatting to each other but so unfriendly to the guests. We tried to say hi a couple of times, not only they didn't acknowledge, they miserably looked away.
We used the public washroom in the lobby once and found it so dirty. The bin was full of garbage, and on the floor too. Looked like it didn't get checked or cleaned all day.
Bonjour / Kia Ora Austin,
Thank you for sharing your feedback following your stay with us. While I am pleased to hear you enjoyed our central location, dining experiences and the service provided by Jane, Antoine and Jaypee. I am genuinely sorry that other aspects of your stay fell short of expectations.
The delays and poor standard of room servicing, along with the condition of our lobby washroom, are concerning and certainly not the level of cleanliness and care we strive to provide. I also regret that some of our housekeeping interactions left you feeling unwelcome. Your comments have been shared with our Housekeeping leadership team for follow-up and improvement.
I appreciate your feedback regarding our lounge offerings and overall service experience as well. Thank you for bringing these matters to our attention, as they help us identify where we need to do better.
We hope to have the opportunity to welcome you back to Sofitel Queenstown Hotel & Spa and provide you with a more consistent and memorable experience.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 4.0/5
Rebecca J.
Couples
-
Confirmed reviews ALL
We really enjoyed our stay. Staff were very friendly and the rooms were nice and comfortable. Our only issues was that there was quite of bit of street noise particularly in the early hours of the morning with party goers coming home and on one morning there must have been some construction.
Bonjour / Kia Ora Rebecca,
Thank you for sharing your feedback following your stay with us. We are delighted to hear that you enjoyed our central location, comfortable rooms and the warm service from our team. It is also wonderful to know that you found your room spotless.
However, we are sorry that street noise and the early morning construction disturbed your rest. We understand how important a peaceful night's sleep is and appreciate you bringing this to our attention.
We hope to have the pleasure of welcoming you back to Sofitel Queenstown Hotel & Spa for an even more enjoyable stay.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Customer review rating 5.0/5
David L.
Couples
-
Confirmed reviews ALL
The staff were very welcoming and helpful. The large room, with a great bathroom, was a wonderful experience. The heated bathroom floor was very nice.
Bonjour / Kia Ora David,
Thank you for your lovely review. We are delighted to hear you enjoyed our spacious rooms, beautiful bathrooms and the little comfort of our heated bathroom floors. It is wonderful to know our team made you feel so welcome and well looked after throughout your stay.
We look forward to welcoming you back to Sofitel Queenstown Hotel & Spa for another memorable experience.
Kind regards,
Pradnya Lohate
Front Office Manager
Sofitel Queenstown Hotel and Spa
Web-users rating
Other web-users rate our hotel
451 reviews9.5/10Location
581 reviews7/10Room
712 reviews8.5/10Service
9 reviews1.9/10WiFi
272 reviews5.4/10Comfort
198 reviews7.7/10Vibe
174 reviews7.6/10Breakfast
109 reviews5.7/10Cleanliness
163 reviews9.4/10Location
235 reviews7.4/10Room
291 reviews8.9/10Service
95 reviews5.6/10Comfort
61 reviews8/10Breakfast
34 reviews5.5/10Cleanliness
30 reviews7.6/10Bar
60 reviews9.6/10Location
89 reviews5.9/10Room
126 reviews7.7/10Service
44 reviews5.3/10Comfort
35 reviews7.2/10Vibe
33 reviews7.3/10Breakfast
23 reviews5.9/10Cleanliness
23 reviews5.8/10Amenities
16 reviews9.6/10Location
24 reviews6.2/10Room
32 reviews8.5/10Service
6 reviews5/10Comfort
5 reviews7/10Bar
5 reviews9.6/10Location
16 reviews6.7/10Room
16 reviews8.8/10Service
7 reviews5.1/10Comfort
Powered by
Frequently asked questions
The Sofitel Queenstown Hotel and Spa is located at 8 Duke Street, PO Box 1797, 9300 Queenstown, New Zealand. Centrally situated in the heart of the city, we are just a 2-minute walk from the shores of Lake Wakatipu and 15 minutes from the airport. Nearby attractions include the Skyline Luge and the vibrant dining district, all easily accessible from our alpine haven.
Sofitel Queenstown Hotel and Spa offers a variety of elegant accommodations including:
Superior Room with 1 King Size Bed or 2 Double Beds
Superior Accessible Room with 1 King Size Bed
Luxury Room with 1 King Bed and Remarkables views
Junior, Prestige, and Opera Suites with King beds
Penthouse No 5 and No 10 with private Jacuzzis and lake views
At Sofitel Queenstown Hotel and Spa, we offer a range of premium services:
Free Wi-Fi and high-speed internet
Valet parking for an additional fee
Buffet breakfast for an additional fee
Air conditioning and 48-inch LCD TVs
Wheelchair accessibility and elevator
Sofitel Spa with L'Occitane and Sofitel Fit center
Left Bank Bistro and Le Salon Rouge
Concierge, porter, and laundry services
Two meeting rooms and wedding facilities
Sofitel Queenstown Hotel and Spa features the Left Bank Bistro, offering French bistro cuisine and a brunch buffet from 11:00 AM to 1:30 PM. Le Salon Rouge provides a gourmet experience in a speakeasy-style setting with a focus on cocktails and local wines. We also offer a daily breakfast buffet starting at 6:30 AM, 24-hour room service, and children's menus.
At Sofitel Queenstown Hotel and Spa, check-in is available from 02:00 PM, and we kindly ask that you check out by 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel Queenstown Hotel and Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel Queenstown Hotel and Spa using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Sofitel Queenstown Hotel and Spa, pets are not allowed.
Yes, Sofitel Queenstown Hotel and Spa features two boutique meeting rooms with a maximum capacity of 90 seats. The largest room spans 95 m², and we provide high-speed Wi-Fi to support your business needs. Our dedicated team is available to help organize your professional events.
Sofitel Queenstown Hotel and Spa specializes in intimate weddings and celebrations, blending French romance with the beauty of Queenstown. Our dedicated InspiredWeddings Planner can custom design your event, utilizing our refined catering and luxurious accommodation. We offer two boutique conference venues that can accommodate up to 90 guests for various events.
Sofitel Queenstown Hotel and Spa is a wheelchair-accessible hotel featuring an elevator to all floors and a dedicated Superior Accessible Room. This room includes an accessible rain shower and under-floor heating. We also offer accessible services in our restaurants and Spa, along with accessible parking options.
Yes, Sofitel Queenstown Hotel and Spa allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Sofitel Queenstown Hotel and Spa, you can enjoy a short walk to several local attractions:
The Mall shopping centre - 1 minute
Sky City Casino - 4 minutes
Queenstown Cinema and Queenstown Casino - 2 minutes
Lake Wakatipu - 2 minutes
Queenstown Gardens - 15 minutes
Sofitel Spa with L'Occitane at Sofitel Queenstown Hotel and Spa is a luxurious haven offering signature Maori healing treatments and unique massages. Our facilities include private steam suites, a wood-clad jacuzzi, and an infrared room for total rejuvenation. Guests can also enjoy premium L'Occitane products and sensory rituals in this serene retreat.
For business travellers, Sofitel Queenstown Hotel and Spa provides two meeting rooms with a maximum capacity of 90 seats and high-speed Wi-Fi throughout the property. Each room is equipped with a business desk and a safe large enough for a laptop. We also offer a buffet breakfast starting from 6:30 AM to ensure a productive start to your day.
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
Our other establishments nearby
Page 1 out of 2, Our other establishments nearby 1 :, Our other establishments nearby 2 :, Our other establishments nearby 3 :, Our other establishments nearby 4 :
