Dear Kylie, Thank you for your kind feedback regarding your regular stays at Novotel Wellington. We are delighted to hear that you find our rooms spacious and clean, and that our staff has consistently provided helpful service. It is wonderful to know you enjoy our breakfast offerings as well. Best regards, Novotel Wellington

Dear Anna, Thank you for sharing your feedback regarding your check-in experience. We appreciate your comments, as we strive to ensure all our guests feel comfortable and secure. We will take your input into consideration as we continuously seek to improve our services. Your comfort is our priority and we hope to welcome you back to Novotel Wellington in the future. Thai Le Front Office Manager Novotel Wellington

Dear Joseph, Thank you for sharing your feedback. We sincerely apologise for the disappointing experience you had during your stay at Novotel Wellington. We are particularly concerned to hear that broken bathroom tiles caused an injury to your foot and that the shower was not functioning properly. This is certainly not the standard of accommodation we strive to provide. We also regret that noise in the hallway disturbed your stay and affected your overall comfort. Please be assured that your comments are taken seriously and will be shared with our team for follow-up and attention. Thank you again for bringing these matters to our attention. We sincerely apologise for the inconvenience and disappointment caused. Kind regards, Thai Le Front office manager

Dear Richard , Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. I sincerely apologize that your experience did not meet your expectations, particularly concerning the condition of the room and the overall maintenance. It is disappointing to hear that the room did not reflect the high standards we aim to uphold for our guests. I appreciate your recognition of our convenient location and the services offered at the Caucus restaurant. However, it is concerning to learn about the issues you encountered with cleanliness and the amenities provided. Cleanliness is a top priority for us, and we strive to ensure that all rooms are maintained to a high standard. Your comments regarding the lack of soap and the condition of the bathroom facilities are noted, and I will share this feedback with our housekeeping and maintenance teams to address these concerns. I am also sorry to hear about your interaction with our front desk representative. It is our goal to provide attentive and efficient service, and I regret that you felt this was lacking during your visit. Your observations will help us improve our training processes to ensure that all guests receive the level of service we are committed to providing. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and to provide you with an improved experience. Thai Le Front Office Manager Novotel Wellington

Dear Calzada , Thank you for taking the time to share your positive experience at Novotel Wellington. We are delighted to hear that you found our hotel clean, comfortable, and easily accessible, as well as appreciating the warm and cozy atmosphere we strive to provide. Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable stay. Thai Le Front Office Manager Novotel Wellington

Dear Dianne, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable, clean, and our staff friendly. Your positive feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, Novotel Wellington

Dear Michelle, Thank you for taking the time to share your positive experience at Novotel Wellington. We are delighted to hear that you found your room comfortable and enjoyed both dinner and breakfast at our restaurant. Your kind words about our cleanliness and food quality are greatly appreciated, and they motivate us to continue delivering exceptional service to all our guests. Best regards, Thai Le Front Office Manager Novotel Wellington

Dear Michael, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and felt well cared for by our staff. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards, Novotel Wellington

Dear Greg, Thank you for your kind words regarding your recent stay at Novotel Wellington. We are delighted to hear that you enjoyed our venue and found it a great base for exploring the city. We look forward to welcoming you back in the future. Best regards, Novotel Wellington

Dear Susan, Thank you for your kind feedback regarding your recent stay at Novotel Wellington. We are delighted to hear that you appreciated our location and the service provided by our staff. We sincerely apologize for the inconvenience caused by the noise from the elevators. Your comfort is important to us, and we will certainly take your comments into consideration for future improvements. Thai Le Front Office Manager Novotel Wellington

Dear Nigel, Thank you for taking the time to share your feedback following your recent stay at Novotel Wellington. We are pleased to hear that you found your room clean and well presented, and that our team made a positive impression. We will be sure to pass on your kind comments to the team member who assisted you at check-in. We sincerely apologise for the noise you experienced during your stay. Unfortunately, this was due to roadworks being carried out by the City Council, which was beyond our control. We appreciate your patience and understanding while these works are underway. Thank you also for your valuable feedback regarding our breakfast selection and Wi-Fi speed. Your comments are important to us as we continually look for ways to improve our guests' experience. We appreciate your support as an ALL Accor member and hope to have the pleasure of welcoming you back to Novotel Wellington for a more enjoyable stay in the future. Kind regards, Thai Le Front Office Manager Novotel Wellington

Dear Hayley, Thank you for your feedback. We are pleased to hear that our hotel met your requirements and that you enjoyed our outstanding breakfast. Your comments regarding cosmetic imperfections will be noted for future improvements. We look forward to welcoming you back soon. Best regards, Novotel Wellington

Dear Carolyn, Thank you for taking the time to share your positive experience at Novotel Wellington. We are delighted to hear that you found your stay comfortable and our location convenient for your activities in the city. Our team strives to provide courteous and professional service, and it is rewarding to know their efforts made a positive impact on your visit. Thai Le Front Office Manager Novotel Wellington

Dear James, Thank you for taking the time to share your experience at Novotel Wellington. I am delighted to hear that our front desk team provided you with excellent service during your stay. It is always our goal to ensure that check-in is smooth and efficient, allowing our guests to focus on what truly matters. I am particularly pleased to learn that our staff successfully assisted with the arrangement for your daughter's surprise. We understand how important it is to maintain the element of surprise, and it is gratifying to know that we were able to contribute to such a special moment for your family. Your kind words will surely motivate our team to continue delivering exceptional service. Thank you once again for your feedback. We look forward to welcoming you back to Novotel Wellington in the future. Thai Le Front Office Manager Novotel Wellington

Dear Alan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated the smooth check-in process and found our beds comfortable. However, I understand your concerns regarding the bathroom facilities and the breakfast options available. Your suggestions for a remodel and an expanded selection of vegan items will be taken into consideration as we continually strive to enhance our guest experience. I sincerely apologize for the mix-up with your coffee order. We take food safety very seriously and will review our service practices to ensure they align with our food handling policies. Thank you for bringing this to our attention, and I appreciate your understanding in this matter. We value your insights and hope to welcome you back for an even better experience in the future. Best regards, Novotel Wellington

Dear Komal K., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyable. Best regards, Leigh Frame General manager Novotel Wellington

Dear SidhartH, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Wellington. I appreciate your comments, as they assist us in improving our services and facilities. I am pleased to hear that you found your room satisfactory. However, I sincerely apologize for the issues you encountered with cleanliness during your visit. It is our goal to maintain high standards in all areas, including room maintenance and kitchenware. I understand that the cracked bathroom sink and the burnt iron did not meet your expectations, and I assure you that we take such matters seriously. Your observations regarding the minibar and tea restocking have also been noted, as we strive to provide a fully stocked experience for our guests. I am particularly concerned to hear about your experience with the plates from our kitchen. Cleanliness is of utmost importance in our dining services, and I will ensure that your feedback will be addressed with our team to reinforce our quality control measures. We appreciate your patience and understanding as we work to enhance the overall experience for all our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Thai Le Front Office Manager Novotel Wellington

Dear Rae, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our central location, well-maintained rooms, and found our staff to be friendly and helpful. Your kind words motivate us to continue providing excellent service. Best regards, Novotel Wellington

Dear David, Thank you for your positive feedback. We are delighted to know that you had a very good experience at Novotel Wellington. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Wellington