Mercure Tokyu Stay Osaka Namba 4 stars

We chose to stay at Mercure Tokyu Stay Osaka Namba after staying at the Swissotel Nankai Osaka five months earlier. What stood out to us immediately was the location. It is very accessible to tourist spots, especially Shinsaibashi Shopping Street. We could shop, bring our purchases back to the hotel, and then head out again to explore and eat. Among the Accor hotels in Osaka, I think this is the best choice for anyone who wants to be close to the main shopping area. It is about a ten minute walk to Shinsaibashi Station and around twelve minutes to Namba Station, which is convenient for catching the subway to Kansai Airport. We booked Privilege Queen with Washing Machine room and requested a higher floor with a nice city view, and they gave us Room 1804. The room was spacious and well equipped. It had a washing machine with a dryer, a small refrigerator with a top freezer, a microwave, and an induction cooker with a pot. It felt like having the amenities of an Airbnb while enjoying the service of a four star hotel. The view was partially blocked, but we could still see the famous Don Quijote Ferris Wheel from our window. As an Accor Diamond Member, I was pleasantly surprised to receive a welcome gift of Osaka-born Sakuma candy, which was a thoughtful local touch. At check-in, they informed us that housekeeping is available only during specific hours. If you want your room cleaned, you need to arrange it within that time frame. I believe they do not have in-house housekeeping staff at all hours, but they can still provide fresh towels and amenities upon request, which was very convenient. There were a few small things we noticed. The toilet seat in our room was not heated. I am not sure if it was broken or if that is the standard in the hotel, but it still had all the features of a Japanese toilet. The pillows were not as fluffy as we prefer, and the lighting in the room felt a little dark in the evenings. That might be the design style of Mercure hotels in Japan. For breakfast at Centre M, we stayed only two nights, so we had limited experience. The coffee options seemed to be limited to drip coffee. They had an espresso machine behind the bar, but I did not ask if a cappuccino or café latte was included. The dining area is relatively small for the number of guests it can accommodate. We did not experience a wait during our stay, but I imagine it could get busy during peak hours. The hotel also has a billiards table and a public lounge area where you can relax. Overall, we feel we have found our second home in Osaka. Considering the price, location, and amenities, I highly recommend Mercure Tokyu Stay Osaka Namba to anyone visiting the city. For Accor members deciding between Swissotel and Mercure, I suggest choosing Mercure if you will be out of the hotel most of the time and are budget-conscious. If you prefer a hotel with spa facilities, a heated indoor pool, a wider breakfast selection, a private lounge, and a more spacious room with an unobstructed view of Osaka, and are willing to pay more, choose the Swissotel.

Location, location, location!! Such a fabulous hotel located at a stone's throw from all dotonbori and close to all the main attractions of this vibrant city. The rooms are modern, spacious and comfortable! The staff is super nice, and they even welcomed my daughter with her very own children's welcome kit which made her stay memorable. The courtyard and accessibility to the hotel is fantastic with lots of eating joings and kobinis around.

Stayed: 2 nights | 2 rooms | Family trip We stayed at Mercure Tokyu Stay Hotel Namba for two nights with our family. Overall, the experience was decent, but with some notable drawbacks. Pros: Excellent location, just a minute away from the main street and Dotonbori – very convenient for sightseeing and dining. The staff were polite and friendly, always greeting us with a smile. There is a washing machine in the room, which is a convenient feature for families or longer stays. Cons: The rooms were extremely dark – even during the daytime it was hard to see properly. This, combined with the small size, made them feel cramped and not very comfortable. There was no wardrobe or drawers to unpack our luggage, which made organizing our things quite difficult during our stay. Towels were rough and not pleasant to use. The fitness room was poorly equipped – there were no towels available, and the selection of equipment was very limited. We didn’t take breakfast, so I can’t comment on that. One day, we forgot to mark the sign requesting room cleaning. When we returned around 3:30 PM, we were told it was too late for housekeeping. They gave us fresh towels and water, but didn’t send them to the room – I had to collect them myself. Although the washing machine in the room is a nice feature, the wash and dry cycle took over 5 hours, and the clothes still weren’t dry. I had to run an additional drying cycle of 2 hours to finish the job. In summary, it was an okay stay, mainly thanks to the location and staff, but the rooms and facilities need significant improvement.

The hotel is low key but suited our needs perfectly. We stayed in A. corner deluxe twin room a. had plenty of space, with one of the best bathrooms we’ve had. The washing machine in the room was excellent, especially after hours of walking around in very hot a. humid conditions. The staff were very polite a. helpful in all areas. The bed was very comfortable, lifts were fast a. quiet a. the perfect location. The downside was that the room has low level off white lighting so not great for applying makeup. Whilst it was bright during the day with the blinds up, the bathroom a. full length mirror were not near the windows. Would definitely stay there again.

This hotel may look chic and modern but its the opposite of what you would want in a hotel. The hallways are dark, lit by two watt LED pin lights every five feet or so. The elevators are dark. Rooms with dark interiors and dark furnitures makes it look like a cave. With all lights turned on, its still dark. I literally have to wait till daylight to look for things in my luggage or use my phone flashlight. To apply makeup, you need to sit by the window. Bathroom is dark. I can only rationalize the dark interiors as to a cost-cutting scheme. To minimize electricity costs and so dirt cant be seen. Rooms are actually very dirty if you shine your flashlight on it. So are the tiny lobby tables. Be sure to look at the foot of these tables. Cakes of dust. Lobby floor near the bar full of litter. No one actually cleans. They hide behind the dark interiors to mask the dirt! No amount of closeness to Dotonburi can make up for the lack of cleanliness for someone in the hospitality business. Staying here makes my skin itchy by just being here.