Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to know that you enjoyed our brand-new hotel, spacious and comfortable room, buffet breakfast, and the beautiful view from your Premier Room. We are also pleased to hear that our Reception and Bell teams provided you with friendly and helpful service. We sincerely apologize for the inconvenience caused by the room access and the long walking distance between elevators. We also appreciate your feedback regarding the slippery flooring, limited covered parking, and the availability of EV charging facilities. Your comments are very valuable, and we have shared them with the relevant teams for further review and improvement, particularly regarding guest safety during rainy weather. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to Grand Mercure Krabi Ao Nang and provide you with an even more comfortable experience. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a w review following your recent stay at Grand Mercure Krabi Ao Nang. We are pleased to hear that you enjoyed our new property, spacious rooms, breakfast selection, and the warm service provided by our team. However, we sincerely apologize for the persistent sewage odor experienced in Room 407 and the inconvenience this caused you and your accompanying guest over the two nights. We fully understand your disappointment, particularly regarding the time taken to resolve the issue. This is certainly not the level of experience we aim to provide, and we regret that the room condition affected what should have been an enjoyable stay. Please be assured that your feedback has been shared with our Engineering and Management teams for immediate review and corrective action. We will also reinforce our room inspection and escalation procedures to ensure that known issues are properly addressed before rooms are assigned to our guests. We are also sorry that the resolution and compensation provided did not meet your expectations. We truly value your feedback, as it helps us identify where we need to improve. Thank you again for recognizing the positive aspects of our hotel despite this disappointing experience. We sincerely hope you will give us another opportunity to provide you with the comfortable and seamless stay you originally expected. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you enjoyed the warm and welcoming service from our team, our new facilities, prompt room service, and the quality of our food. Your positive comments are greatly appreciated and will certainly be shared with our team. We also sincerely appreciate your suggestions for improvement. As we continue to develop our operations following our soft launch, we understand how important clear and accurate communication is, particularly regarding restaurant and bar operating hours. We are reviewing our communication channels and procedures to ensure that guests receive the most up-to-date information. Your comments regarding additional floor mats, shower water pressure and temperature have also been noted and shared with the relevant departments for further review and improvement. Regarding the phone located next to the elevator, we would like to clarify that this phone is provided for elevator emergency purposes and is not intended for requesting buggy service. We apologize if this was not clearly communicated during your stay. We truly value your patience and understanding during this early stage of our hotel’s operation. Feedback such as yours is extremely helpful in allowing us to improve our services and create a more seamless experience for our guests. We hope to have the pleasure of welcoming you back to Grand Mercure Krabi Ao Nang and providing you with an even better experience in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you enjoyed our friendly and kind-hearted team, as well as our breakfast selection. We are also pleased that you appreciated our relatively new facilities and had an overall good experience with us. Your kind comments are greatly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Grand Mercure Krabi Ao Nang for another enjoyable stay. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are pleased to know that the quality of our hotel met your expectations. However, we sincerely apologize for the inconvenience you experienced with the location of your room and the difficulty accessing the lobby. As our resort is built across a hillside, some areas may require additional walking, and we understand how this can affect the overall convenience of the stay. Regarding the room not being serviced on your first day, please accept our sincere apologies. This is certainly not the level of service we aim to provide, and we will reinforce our housekeeping communication and room servicing procedures with the team. Thank you again for bringing these matters to our attention. Your feedback is valuable in helping us improve our guest experience. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable stay. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you had a comfortable and enjoyable stay with us. It is especially heartwarming to know that Ms. Nina from our Reservations Department was able to assist with arranging the connecting rooms and the birthday decorations for your friend, helping to make your celebration even more special. Your kind recognition of Nina’s attention to detail, prompt assistance, and willingness to accommodate your requests will certainly be shared with her and the entire team. Feedback like yours is a great encouragement to our colleagues and inspires us to continue creating memorable experiences for our guests. We truly appreciate your choosing Grand Mercure Krabi Ao Nang and look forward to welcoming you and your friends back again in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. We are particularly concerned to hear your comments regarding the cleanliness and overall condition of the hotel, as well as the service you received from our team. We understand how disappointing this can be, especially when staying at a newly built hotel. Please be assured that your feedback has been taken seriously and will be shared with our Housekeeping, Engineering, and Front Office teams for immediate review and improvement. We will also continue to reinforce our service standards and guest engagement with our colleagues. We truly appreciate your honest feedback, as it helps us identify areas where we need to improve. We hope you will give us another opportunity to provide you with the level of service and experience you rightfully expect from Grand Mercure Krabi Ao Nang. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Sawasdee Kha! Dear Values Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you were impressed by the hospitality and service provided by our team. Your appreciation means a great deal to us, and we are grateful to know that our colleagues helped make your stay a memorable and enjoyable experience. We will certainly share your kind words with the entire team as a wonderful encouragement to continue delivering genuine and attentive hospitality to our guests. Thank you once again for choosing Grand Mercure Krabi Ao Nang. We sincerely look forward to welcoming you back for another exceptional stay in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are pleased to hear that you enjoyed our swimming pool and appreciated the natural shade provided by the surrounding trees, creating a comfortable atmosphere for relaxation. At the same time, we sincerely apologize for the inconvenience caused by the longer elevator waiting time in the morning and the congestion at the breakfast entrance, particularly during the peak hours between 9:00 and 10:00 AM. We fully understand how this can affect the comfort and convenience of your stay. Your comments are very valuable to us, and we will share them with the relevant departments for further review and consideration of possible improvements, especially during peak breakfast periods. Thank you once again for your constructive feedback and for choosing Grand Mercure Krabi Ao Nang. We hope to have the opportunity to welcome you back and provide you with an even more comfortable experience in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you appreciated our convenient location and experienced our team as welcoming, attentive, and responsive throughout your stay. Providing warm and genuine hospitality while responding promptly to our guests’ needs is something we value greatly. Your kind comments are sincerely appreciated and will be shared with our team as an encouragement to continue delivering excellent service. Thank you once again for choosing Grand Mercure Krabi Ao Nang. We look forward to welcoming you back for another enjoyable and memorable stay. Best regards, Ms. Supaporn Srichay Grand Mercure Krabi Ao Nang

Sawasdee Kha! Dear Valued guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are truly delighted to know that your experience at Grand Mercure Krabi Ao Nang exceeded your expectations. It is wonderful to hear that you enjoyed our location, beautiful views, infrastructure, room interiors, and the quality of amenities provided. We are especially pleased that you found the overall experience luxurious and worthy of a rating beyond 10! Your kind recognition of our team and service means a great deal to us. We are also deeply grateful for your recommendation to your family and friends and for your continued trust in Accor Hospitality. Knowing that we have gained a loyal guest is one of the greatest compliments our team could receive. Thank you once again for your generous support and for choosing Grand Mercure Krabi Ao Nang. We sincerely look forward to welcoming you and your loved ones back for many more memorable stays with us. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, excellent service, and the variety offered at our breakfast. It is especially rewarding to know that our team made a positive impression on you, and we truly appreciate your special mention of Chris from our Front Office team. We will certainly share your kind recognition with Chris and the entire team. We are also pleased that you found our complimentary shuttle service convenient for travelling between the hotel and Ao Nang Beach. Your kind feedback is a great encouragement for us to continue providing thoughtful and attentive service to our guests. Thank you once again for choosing Grand Mercure Krabi Ao Nang. We sincerely hope to have the pleasure of welcoming you back for another enjoyable and memorable stay in the future. Best regards, Ms. Supaporn Srichay Guest Experience Manager Grand Mercure Krabi Ao Nang