Grand Mercure Krabi Ao Nang 5 stars

Customer review rating (ALL Rating) 4.4/5 311 reviews

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Description

Hotel extras

  • Nature & Scenic Views

  • Modern Design & Thai Charm

  • Family-Friendly Kids Club

  • Diverse Dining & Rooftop Bar

  • Exclusive Family Suites

Our accommodation(s)

Book this hotel
Room 1

Embrace Southern Thai craftsmanship in this contemporary Twin room, with rain shower, spacious balcony, 55" TV, coffee and tea set, safe and eco-friendly bathroom amenities, designed for an immersive stay that celebrates local heritage.

Max. number of persons
3
Area
From 33 m² / 355 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • 3 pers. max
  • 33 m² / 355 sq ft
  • Bedding 1 x Twin bed(s)

Begin a sensory journey in this King room blending modern décor with authentic Southern Thai touches, featuring rain shower or bathtub, balcony, 55" TV, coffee and tea setup, safe and exquisite eco-friendly amenities for a refined stay.

  • Views:

    Mountain view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Instant hot water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • LaptopAdditional charge
  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV
  • 55'/140 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Complete cleaning
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop

Experience a voyage of discovery in this Twin room with elegant Thai-modern style, featuring rain shower, balcony, 55" TV, coffee and tea setup, in-room safe and eco-friendly amenities for a timeless stay immersed in local traditions.

Max. number of persons
3
Area
From 38 m² / 409 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Indulge in a premium King Plus room featuring a private balcony, rain shower, espresso machine, and 55" TV. Blending contemporary elegance with breathtaking views of Krabi's limestone cliffs, it offers the perfect setting for an unforgettable escape.

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Relax in this generous Twin room with upgraded amenities and balcony with outstanding views. Enjoy a discerning stay that connects you to Southern Thai heritage and immerses you in the richness of local treasures in a cultivated getaway.

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Suite

Executive Suite with 1 king-size bed and 2 single beds, Jacuzzi, terrace

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Hotel location

Grand Mercure Krabi Ao Nang

9-9 Moo 2, Tambon Aonang, Muang Krabi
81180 KRABI
Thailand

GPS:8.0349583, 98.829215

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • KBV Additional charge
  • KRABI INTERNATIONAL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 202 rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 42 connecting rooms
  • 202 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Porter

  • Porter

Catering

3 Restaurants

2 Bars

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years

Well-being

Pool

  • Outside
  • On site

Fitness center

  • On site

Sports and leisure

Kayaking Additional charge

  • On site

Scuba diving Additional charge

  • On site

Scuba diving Additional charge

  • Nearby

Pedal boat Additional charge

  • Nearby

Horseback riding Additional charge

  • Nearby

Glass bottom boat Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • Nearby

Deep sea fishing/Sea fishing Additional charge

  • Nearby

Boat excursions Additional charge

  • On site

Sailing Additional charge

  • On site

Deep sea fishing/Sea fishing Additional charge

  • On site

Boat excursions Additional charge

  • Nearby

Kayaking Additional charge

  • Nearby

Sailing Additional charge

  • Nearby

Horseback riding Additional charge

  • On site

Snorkelling/Scuba diving center Additional charge

  • On site

Pedal boat Additional charge

  • On site

Glass bottom boat Additional charge

  • Nearby
  • On site
  • Indoor parking
  • Private

Security

  • Well-lit parking

Da Vino brings the true essence of Italy to Krabi with handmade pasta, wood-fired pizzas and fine wines. Inspired by family traditions, this charming trattoria blends warmth, authenticity and elegance for memorable evenings full of flavor.

Available from 7:00 to 23:00, our in-room dining offers Thai favourites and international comfort dishes. Crafted with care and quality ingredients, each plate delivers the finest local and global flavours for a private, enriching culinary journey.

Typsy Bar

Currently unavailable

Exceptional closings

  • From to

Other informations

Services

  • Musical Entertainment

Embrace your new locale at Typsy Rooftop Bar, with sweeping vistas of Krabi's iconic cliffs. A stylish hideaway for signature cocktails and social evenings, it's the ideal setting to gather, relax, or just enjoy the view from a fresh perspective.

Relax in our free-form swimming pool with an inviting pool bar nearby, while little ones enjoy safe splashes in the children's pool beside the Kids Club. A sun-kissed retreat that nourishes curiosity, celebrates local joy and offers fun family moments.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  311 reviews

Customer review rating 2.0/5

Vishwajit M. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Afsa H. A. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Prasanth B. N. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Chung H. N. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Shivani B. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Chung H. N. Friends - Confirmed reviews ALL

Satisfying

Customer review rating 3.5/5

Shivani B. Families - Confirmed reviews ALL

The property is nice and the staff is really good. Buffet breakfast was also good. The pool is also great. The only thing that was a problem was room service. You have to ask for any thing in room at least two time. They don't send it in one call.

Customer review rating 0.5/5

Pranav S. Couples - Confirmed reviews ALL

Refused to change cups, provide drinking water; had to call thrice for every small housekeeping thing

Customer review rating 4.5/5

Saranuwat Y. Couples - Confirmed reviews ALL

good service from staff at every function, very comfy room, good location

Customer review rating 0.5/5

Sumit K. Friends - Confirmed reviews ALL

It was the worst stay experience of my lifetime , I stayed in "Sea seekers " Krabi as well at half the price , they were eager to welcome people. Right from arrival to checkout , it was bad and unwelcoming . Rooms, view are not worth the paid price and the worst part is we gave 6-7 clothes for laundry and was charges ~1400 Bhat ( It is highly over priced ) , still not an issue , we packed it as it was given to us with laundry bag . During checkout , we were treated like thieves and bag was opened to take bag the laundry bag . If your laundry bag is so expensive why you use it ? Give it in some disposable one . And man , we are on vacation , do you think we pay 1400 Bhat for laundry and care to take your laundry bag ? It was out of comfort that we packed as it was given . Moreover your receptionists need to have a welcoming faces . If you don't want us ( because of any reason ) cancel our booking or don't take our bookings , why to spoil our trip memory . There are tons of hotels who are welcoming and will be happy to host us .

Customer review rating 5.0/5

Rishabh G. Couples - Confirmed reviews ALL

The stay was amazing- hotel provided us an upgrade for being an ALL member which made the stay even better. Food was good with plentiful options even for vegetarians.

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you enjoyed your stay and appreciated the room upgrade as an ALL member. It is also wonderful to know that you enjoyed our food selection, including the vegetarian options. Your kind comments are a great encouragement to our team, and we truly appreciate your loyalty as an ALL member. We look forward to welcoming you back to Grand Mercure Krabi Ao Nang for another memorable stay. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 1.5/5

Rishav K. S. Couples - Confirmed reviews ALL

As an Accor Loyalty who frequently books direct stays across, I have always held the Accor brand to a very high standard. We chose the Grand Mercure specifically to celebrate a special occasion —a detail we happily shared with the hotel in advance. Unfortunately, a single, incredibly petty gesture at checkout completely ruined what should have been a wonderful stay. While finalizing our departure, the hotel charged me 200 THB because of a missing, simple room amenity: a laundry bag. After paying a premium for a two-night reservation and investing in an Accor membership, being nickel-and-dimed over a laundry bag is absurd. Had it been a valuable or tangible item, I would have gladly taken responsibility, but this felt remarkably cheap from the management side. It showed a complete lack of situational awareness and basic hospitality. When you stay at a highly-rated property, this is the last experience you expect upon leaving. This trivial charge diluted our entire experience and left a bitter taste at the very end of our trip. I will not be returning to this property, nor will I recommend it to friends or family. Loyalty and special occasions clearly do not mean much to the management here.

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share your positive score and feedback following your recent stay at Grand Mercure Krabi Ao Nang. We fully understand your disappointment regarding the missing laundry bag. Regardless of the value of the item, we recognize that the way this situation was handled at checkout did not reflect the level of hospitality, care, and appreciation that we aim to provide, especially to a valued ALL member. We are particularly sorry that this incident overshadowed what had otherwise been an enjoyable stay. Your comments regarding the handling of this matter have been shared with our management team for review, as we take this feedback seriously and will use it as an opportunity to improve our service approach and decision-making in similar situations. We truly value your loyalty to Accor and regret that we did not make you feel sufficiently appreciated during such an important occasion. We understand your disappointment and sincerely hope that, in the future, we may have the opportunity to restore your confidence in Grand Mercure Krabi Ao Nang. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 4.5/5

Doyeop K. Couples - Confirmed reviews ALL

Everything was great. I had personal problem. But may helped me so that i could solve it. I really moved to it. It made our travel. Thank you

Customer review rating 5.0/5

Nikoloz B. Couples - Confirmed reviews ALL

Everything was perfect ! Employees are same as last time very positive extremely polite loved it . Pre arrival call/email is not happening which again I don’t mind but for front office it will be much easier to plan their operations and avoid situations similar to mine I called in advance and particularly asked for room on higher floor but on arrival was still on D101 which I stayed before and loved it but this time wanted to have some privacy just need to iron out communication. Welcome drink was nice upon arrival, Escorting to the room was such different level floor property was very nice , HK was really good day and turndown, Breakfast really nice comparing to different Accor hotels we stayed in Thailand, New bar that was recently opened was really nice but empty unfortunately Di vino first time we dinned there in April was alright nothing special we decided to have another dinner this time same feeling like prices are above average in Krabi but food it self is below average if you ask me . I haven’t seen Italian restaurant that is full in Krabi at least maybe international cosine would have been better fit for such hotel. Gym - new equipment that was added is nice very helpful I would add some few things in the second room that had only stretching machine. Overall was top looking forward coming back to check your new spa as well !

Customer review rating 5.0/5

Ruma S. Families - Confirmed reviews ALL

Wonderful experience

Customer review rating 5.0/5

David L. Couples - Confirmed reviews ALL

Short holiday stay on this Thai adventure. Glad i picked this hotel, Staff couldn't do enough to be of assistance.

Customer review rating 5.0/5

Zhou Y. Solo - Confirmed reviews ALL

staff are friendly, kind and helpful

Customer review rating 5.0/5

Jojin C. Y. Friends - Confirmed reviews ALL

We have an amazing short stay, staff are very accommodating and they're so kind we have an amazing pool view

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a wonderful review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to hear that you had an amazing stay and enjoyed the beautiful pool view. It is especially heartwarming to know that our team’s kindness and accommodating service made your stay even more enjoyable. Your kind words will certainly be shared with our team as encouragement to continue providing warm and attentive service to all our guests. We look forward to welcoming you back to Grand Mercure Krabi Ao Nang for another memorable stay. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 3.5/5

Denis C. Couples - Confirmed reviews ALL

**Liked** * Brand-new hotel * Spacious room with a large, very comfortable bed * Nice buffet breakfast * Great view from the Premier Room * Friendly and helpful reception and bell team **Disliked** * Room access is not very straightforward, requiring two elevators and a fairly long walk through the hotel * Many circulation areas have extremely slippery flooring when wet, making it quite dangerous to walk between the elevators when it rains * Covered parking is very tight and limited in size * No EV charging station available

Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a review following your recent stay at Grand Mercure Krabi Ao Nang. We are delighted to know that you enjoyed our brand-new hotel, spacious and comfortable room, buffet breakfast, and the beautiful view from your Premier Room. We are also pleased to hear that our Reception and Bell teams provided you with friendly and helpful service. We sincerely apologize for the inconvenience caused by the room access and the long walking distance between elevators. We also appreciate your feedback regarding the slippery flooring, limited covered parking, and the availability of EV charging facilities. Your comments are very valuable, and we have shared them with the relevant teams for further review and improvement, particularly regarding guest safety during rainy weather. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to Grand Mercure Krabi Ao Nang and provide you with an even more comfortable experience. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Customer review rating 5.0/5

Mincharat H. Solo - Confirmed reviews ALL

I recently stayed at the Grand Mercure Krabi Ao Nang this past week, and I am thoroughly impressed with the overall experience, making it a property I will certainly return to and recommend to others. My stay began with a wonderful welcome and a clear orientation from Khun View, which set a high standard for hospitality. Although my room in the innermost building required navigating a slightly complex path through connecting elevators, it offered complete privacy and a stunning balcony view of the Ao Nang mountains, complete with morning mist on both days. The housekeeping team did an exceptional job preparing the room, paying close attention to detail with the bed setup and ensuring all amenities were fully provided. Dining was a great pleasure, starting with the pleasant atmosphere and satisfying variety at Chill Kitchen, followed by the fantastic evening ambiance and top-tier drinks at Tipsy Bar. I would like to express my sincere gratitude to the entire F&B team, including Khun Tukka, Khun Guide, Khun Sar, Khun Nicha, Khun Hana, and the talented bartender, as well as the Front Office team, consisting of Khun Tawan, Khun Nuri, Khun Zoya, Khun Koi, Khun Tun, and Khun Mu, who provided consistently polite and helpful service throughout my stay. Once again, I would like to thank Khun View for overseeing my visit and ensuring a seamless experience. I am deeply appreciative of the exceptional service provided by everyone and look forward to visiting again in the future.

Customer review rating 5.0/5

Khin W. Couples - Confirmed reviews ALL

I like everything about this hotel 🫶❤️

Customer review rating 5.0/5

Chitipat K. Couples - Confirmed reviews ALL

We was truly impressed with our stay and it has become one of our memorable stays, especially for such a special occasion. The experience was thoughtfully taken care of even before my arrival. The operator was very attentive and willing to listen to and accommodate my special requests for a surprise birthday celebration. Upon arrival, I was warmly welcomed and well taken care of by the Front Office and Bell team. The thoughtful birthday cake and room decorations were also a wonderful touch that made the special occasion even more meaningful and memorable. I would, however, like to share a few suggestions regarding general cleanliness and room amenities, as I believe these areas could be further improved. Visible dust and dirt could be noticed around the legs of the tables in the lobby during check-in. There was also a significant amount of dust accumulated on the air-conditioning filter in the bedroom. In addition, some amenities in the lobby’s shared bathroom were not fully prepared despite the area having been reserved in advance. The shower gel was running low and was not sufficient for two guests, and there was no conditioner available in a bottle ready for use. I hope this feedback will be helpful in maintaining and further enhancing the overall guest experience. Despite these observations, I sincerely appreciated the warm service and thoughtful touches throughout our stay, which made my birthday celebration truly special.

Customer review rating 5.0/5

Divyang M. Couples - Confirmed reviews ALL

Amazing ! Very comfortable All the amenities very clean

Customer review rating 2.5/5

Ali A. S. A. Families - Confirmed reviews ALL

Excellent new property with spacious rooms, a great breakfast spread, and wonderful staff. Unfortunately, Room 407 had a persistent sewage smell affecting both connecting rooms. The biggest disappointment was management already knew about the problem yet continued assigning these rooms to guests, moving them only after complaints. After tolerating it for two nights, I was shifted to a perfect room, but received only a negligible discount about 400 baht total. A great hotel let down by poor known issue.

Sawasdee Kha! Dear Valued Guest, Thank you very much for your loyalty and for taking the time to share such a w review following your recent stay at Grand Mercure Krabi Ao Nang. We are pleased to hear that you enjoyed our new property, spacious rooms, breakfast selection, and the warm service provided by our team. However, we sincerely apologize for the persistent sewage odor experienced in Room 407 and the inconvenience this caused you and your accompanying guest over the two nights. We fully understand your disappointment, particularly regarding the time taken to resolve the issue. This is certainly not the level of experience we aim to provide, and we regret that the room condition affected what should have been an enjoyable stay. Please be assured that your feedback has been shared with our Engineering and Management teams for immediate review and corrective action. We will also reinforce our room inspection and escalation procedures to ensure that known issues are properly addressed before rooms are assigned to our guests. We are also sorry that the resolution and compensation provided did not meet your expectations. We truly value your feedback, as it helps us identify where we need to improve. Thank you again for recognizing the positive aspects of our hotel despite this disappointing experience. We sincerely hope you will give us another opportunity to provide you with the comfortable and seamless stay you originally expected. Best regards, Ms. Supaporn Srichay Guest Experience Manager

Other web-users rate our hotel

  • 164 reviews 8.8/10 Location
  • 331 reviews 7.5/10 Room
  • 437 reviews 8.6/10 Service
  • 197 reviews 9.3/10 Vibe
  • 153 reviews 8.8/10 Breakfast
  • 139 reviews 6.6/10 Cleanliness
  • 108 reviews 7.9/10 Food
  • 21 reviews 9/10 Bar

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