Gem Forest Hotel Nairobi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 410 reviews

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Description

Hotel extras

  • Central Location in Nairobi, Kenya

  • Mesmerizing Views of the Karura Forest & Nairobi

  • Designer Rooms & Suites with Luxury Amenities

  • Signature Spa with Wellness Therapies

  • 4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool

Our accommodation(s)

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Room 1

Hotel location

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, 1250
00621 Nairobi
Kenya

GPS:-1.23515, 36.80542

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  410 reviews

Customer review rating 5.0/5

Joel P. Business - Confirmed reviews ALL

Dear Joel, Thank you, for your kind feedback on Gem Forest Hotel Nairobi - MGallery Collection. We’re delighted to hear you enjoyed the spacious and comfortable room, as well as the warm and welcoming service from our team. It’s wonderful to know you had such a pleasant stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon! Magically Yours, Alice Achieng Guest Experience Curator

Customer review rating 5.0/5

Aisha L. Couples - Confirmed reviews ALL

Dear Aisha, Thank you, for your amazing feedback on Gem Forest Hotel Nairobi - MGallery Collection. We’re thrilled to hear that you loved every bit of your stay and appreciated the beauty of our new hotel. It’s also wonderful to know you enjoyed the breakfast. Your kind words truly motivate our team to keep delivering exceptional experiences. We look forward to welcoming you back for another memorable stay soon! Magically Yours, Alice Achieng Guest Experience Curator

Customer review rating 5.0/5

Joyce W. Families - Confirmed reviews ALL

Dear Ms. W., Thank you for taking the time to share your excellent review following your recent family stay at Gem Forest Hotel Nairobi – MGallery Collection. We are delighted to know that your experience was awesome from the moment you arrived until your departure. Receiving perfect scores across all aspects of your stay is truly rewarding and reflects the commitment of our team to delivering exceptional hospitality at every touchpoint. Your kind feedback regarding our reception team, accommodation, cleanliness, breakfast offering, and overall service is greatly appreciated. It is particularly encouraging to know that you found great value in your stay and enjoyed the experience as an ALL – Accor Live Limitless member. Thank you for your recommendation of both our hotel and the ALL loyalty programme. We are honored to have earned your trust and look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Robert Munialo, Front Office Manager Gem Forest Hotel Nairobi – MGallery Collection

Customer review rating 5.0/5

Dhlamini Z. Business - Confirmed reviews ALL

Dear Ms. Dhlamini, Thank you for sharing such a wonderful review of your recent stay at Gem Forest Hotel Nairobi – MGallery Collection. We are truly delighted to learn that your experience exceeded expectations and that every aspect of your stay left such a positive impression. Your kind words about our property, facilities, food, and service mean a great deal to us. It is especially rewarding to hear your recognition of Luke and Rebecca, our reception team, the restaurant staff, and our talented culinary team. We will be sure to share your compliments with them, as feedback like yours serves as a great source of motivation and encouragement. Providing warm, personalized hospitality is at the heart of what we do, and knowing that you felt welcomed, cared for, and valued throughout your stay is the highest compliment we could receive. We are also deeply grateful for your willingness to recommend us and send future guests our way. Thank you once again for choosing Gem Forest Hotel Nairobi. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Robert Munialo, Front Office Manager Gem Forest Hotel Nairobi – MGallery Collection

Customer review rating 4.0/5

Charles M. Business - Confirmed reviews ALL

Dear Charles, Thank you for taking the time to share your feedback following your recent stay at Gem Forest Hotel Nairobi – MGallery Collection. We are pleased to know that you enjoyed a comfortable stay and appreciated the great customer care provided by our team. Your positive ratings for our check-in experience, accommodation, cleanliness, WiFi, value for money, and overall service are greatly appreciated. A special thank you for recognizing Maina for his contribution to your satisfaction. We will be delighted to share your kind words with him and the rest of the team, as such recognition is always encouraging. We also appreciate your feedback regarding our sustainability efforts and your observation about the lighting throughout the property. Guest insights such as yours are valuable as we continuously review ways to balance guest comfort, safety, and environmental responsibility. Thank you once again for choosing Gem Forest Hotel Nairobi. We are honored by your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Robert Munialo, Front Office Manager Gem Forest Hotel Nairobi – MGallery Collection

Other web-users rate our hotel

  • 107 reviews 9.5/10 Location
  • 239 reviews 9.1/10 Room
  • 469 reviews 9.4/10 Service
  • 5 reviews 9.3/10 WiFi
  • 199 reviews 9.9/10 Vibe
  • 114 reviews 9.5/10 Amenities
  • 72 reviews 9/10 Cleanliness
  • 63 reviews 9.7/10 Wellness Area

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