Boutique hotels with personality for a remarkable travel experience
Inspired by the beauty of precious gems, Gem Forest Hotel Nairobi - MGallery Collection is a sensorial escape wrapped in natural beauty and thoughtful design. Set along the edge of Karura Forest, this 5-star escape blends artful interiors, wellness experiences, and quiet luxury. Unwind in the infinity pool, cocoon yourself in luxurious rooms, and savour culinary craftsmanship across 4 restaurants. At Troy, sweeping city views and vibrant energy set the stage for unforgettable evening.
Tucked in Nairobi's diplomatic district, minutes from Karura Forest and cultural landmarks, Gem Forest is your gateway to Kenya. Whether you're setting off on safari, soaking in the city's creative energy, or here on business - it all begins here. Explore Nairobi's cultural pulse at the Nairobi Gallery, Museum Hill, and the National Museum of Kenya - all just minutes away. Then retreat into serenity with a walk through Karura Forest, one of Africa's largest preserved forest.
Set just minutes from the Karura Forest, Gem Forest is your invitation to Nairobi's vibrant creative pulse and natural wonders. Explore nearby waterfalls, cultural sites or the Nairobi National Park.
Where forest calm meets city sparkle, Gem Forest is an oasis of soft light, golden afternoons, and crafted tastes. A sanctuary of inspired cuisine and serene comfort, where every stay unfolds like a story - a gentle escape in the heart of the city.
Thomas Abraham, Hotel Management
Discover Nairobi's urban sanctuary - Gem Forest, an oasis at the edge of Karura Forest where forest calm meets city sparkle. Savour global cuisines at our vibrant venues: Southern Riviera flavours at Enchanté Bistro, modern Indian at Kahani, and Mediterranean delights at Troy. Unwind by the pool at La Mer or indulge in a wellness journey at Shanta Spa. Every visit is a story unfolding - we look forward to welcoming you.
Hotel extras
Central Location in Nairobi, Kenya
Mesmerizing Views of the Karura Forest & Nairobi
Designer Rooms & Suites with Luxury Amenities
Signature Spa with Wellness Therapies
4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Superior Room, 1 King Bed
, Room 2 :
Superior Room, 2 Single Beds
Room
Superior Room, 1 King Bed
Photo out of - Superior Room, 1 King Bed
Ideal for solo travellers, business guests, and couples seeking a quiet, comfortable stay, step into this serene 30 sqm Superior Room with calming garden views and a plush king bed.
Photo out of - Superior Room, 1 King Bed, Karura Forest View
Wake up to Karura Forest in this 30 sqm Superior Room. Enjoy the king bed, sip coffee, refresh in the walk-in rain shower, and relax in your peaceful forest sanctuary, ideal for solo travellers and couples seeking a calm, nature-inspired escape.
Bask in the tranquillity of our 35 sqm Deluxe Room, featuring a king bed and an exclusive poolside terrace with a hammock, ideal for couples seeking a serene and intimate escape.
Perfect for couples or leisure travellers, this 35 sqm Deluxe Room features a king bed and private balcony. Enjoy coffee or tea, complimentary Wi-Fi, and a modern shower, all in a light-filled space designed for comfort and relaxation.
Photo out of - Gem Suite, 1 King Bed, Karura Forest View
Step into 72 sqm of refined luxury designed for ultimate comfort and serene forest views, ideal for couples, long-stay guests, and travellers seeking a spacious private retreat.
Access:
3 km / 1.86 mi2 hrs
54 min walk / 40 min drive
Page out of
National Museum of Kenya
Museums
Access:
4.4 km / 2.7 mi55 min walk / 15 min drive
Museum Hill
Museums
Access:
5 km / 3.11 mi1 hrs walk / 12 min drive
Fairview Estate Limited
Other attractions
Access:
8 km / 4.97 mi1 hrs
36 min walk / 25 min drive
One off Contemporary Art Gallery
Art and Culture
Access:
8 km / 4.97 mi1 hrs
36 min walk / 25 min drive
Nairobi Gallery
Art and Culture
Access:
9 km / 5.6 mi1 hrs
50 min walk / 25 min drive
Page out of
Karura Forest
Wood/forest
Access:
3.22 km / 2 mi30 min walk / 10 min drive
Giraffe Center
National park
Access:
16.8 km / 10.4 mi3 hrs
30 min walk / 40 min drive
Nairobi National Park
National park
Access:
21.5 km / 13.4 mi4 hrs
30 min walk / 45 min drive
Page out of
The Village Market
Shopping centre/mall
Access:
2.5 km / 1.55 mi30 min walk / 10 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service
105 rooms
One room for people with reduced mobility
11 family rooms
6 connecting rooms
105 non-smoking rooms
9 floors
Languages spoken at the hotel
English
Chinese Mandarin
Reduced mobility Facilities
Laundry / Valet Services
Laundry / Valet Services
Pressing
Dry cleaning / Ironing
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Air Conditioning
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Pets
Pets allowed
Catering
3 Restaurants
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Business
7 Meeting rooms
Family
Services for children
Children''s TV Channels
Well-being
Infinity Pool
Outside
On site
Fitness Center
On site
Sauna room
Sports and leisure
Gym
On site
On site
Indoor parking
Private
105 parking spaces
Parking opened 24/7
Max Limited Height: 2.4 m
/
7.87 ft
Parking for a month
Parking for a week
Services & equipment
Intercom
Stairs
Valet parking
Vehicles
Motorcycle places
Truck parking
Bus parking
Security
Well-lit parking
Parking with security service
Extinguisher
Sprinkler
CO detection in car park
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Smoke extractors in car park
Accessibility
Elevators
Accessible parking
Page 1 out of 2, Restaurant 1 :
KAHANI
, Restaurant 2 :
ENCHANTE BISTRO
KAHANI
Photo out of - KAHANI
Meaning 'story', Kahani is a modern Indian restaurant located on the ground floor. Our menu takes you on a unique culinary journey that reimagines traditional Indian flavours with innovative techniques and presentations.
Meaning 'story', Kahani is a modern Indian restaurant located on the ground floor. Our menu takes you on a unique culinary journey that reimagines traditional Indian flavours with innovative techniques and presentations.
ENCHANTE BISTRO
Photo out of - ENCHANTE BISTRO
Casual Chic European Bistro, located on the 1st floor, is our all-day dining, featuring homemade, sharing style cuisines from South of France, Italian Riviera and Spain.
Casual Chic European Bistro, located on the 1st floor, is our all-day dining, featuring homemade, sharing style cuisines from South of France, Italian Riviera and Spain.
TROY
Photo out of - TROY
Troy Mediterranean brings the warmth of the Mediterranean to Nairobi. Contemporary mezze, handcrafted cocktails and live music pair with sweeping city views, creating a rooftop setting where every sunset becomes a memorable occasion.
Troy Mediterranean brings the warmth of the Mediterranean to Nairobi. Contemporary mezze, handcrafted cocktails and live music pair with sweeping city views, creating a rooftop setting where every sunset becomes a memorable occasion.
LA MER
Photo out of - LA MER
La Mer, located on the 4th floor, has a beautiful lounging pool and bar with signature cocktails and bites
La Mer, located on the 4th floor, has a beautiful lounging pool and bar with signature cocktails and bites
Breakfast
Photo out of - Breakfast
Start the day on a high note with breakfast at Enchanté Bistro with international cuisines and live cooking stations.
Buffet
Start the day on a high note with breakfast at Enchanté Bistro with international cuisines and live cooking stations.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Start the day on a high note with breakfast at Enchanté Bistro with international cuisines and live cooking stations.
Pool
Photo out of - Pool
Dive into luxury at Gem Forest Hotel's inviting pool, surrounded by Karura Forest. A serene escape harmonizing with modern indulgence, it's the perfect oasis for relaxation and refreshment.
Infinity Pool
Relax by the sparkling pool at Gem Forest Nairobi Hotel - MGallery Collection. Set amidst lush greenery, the infinity pool features sun loungers, umbrellas and a poolside bar with mesmerizing views of the Karura Forest.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Heated Pool
Overflowing pool
Chlorure treatment
At your disposal
Shower
Lifeguard
Access & Security
Lifeguard
Dimension
Pool Depth Min:
1.2 m /
3.94 ft
Pool Depth Max:
1.2 m /
3.94 ft
Dive into luxury at Gem Forest Hotel's inviting pool, surrounded by Karura Forest. A serene escape harmonizing with modern indulgence, it's the perfect oasis for relaxation and refreshment.
Fitness center
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
Towels available
Wellness services and equipments
Sauna room
Stay active and energized during your stay with our well-equipped fitness center. Our state-of-the-art facilities and expert trainers will help you maintain your fitness routine while away from home.
Shanta Spa
Photo out of - Shanta Spa
Additional charge
Shanta Spa at Gem Forest Hotel Nairobi is a tranquil sanctuary inspired by gems and nature, offering personalised wellness experiences, facials, massages, nail services and signature treatments
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Spa Treatment
At your disposal
Towels available
Access & security
Reduced mobility Facilities
Wheelchair access
Shanta Spa at Gem Forest Hotel Nairobi is a tranquil sanctuary inspired by gems and nature, offering personalised wellness experiences, facials, massages, nail services and signature treatments
It was a nice calm and quiet stay
polite employees
Dear W. Waddah A.,
Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel comfortable and enjoyed the calm atmosphere, as well as the service provided by our team.
Goodbye and best wishes,
Catherine Kirimi.
Front Office Manager
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Aina O.
Friends
-
Confirmed reviews ALL
Love everything I got to experience, simply amazing
Dear Aina O.,
Thank you for your wonderful feedback. We are delighted to hear that you had an amazing stay and enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
Best Regards,
Catherine Kirimi
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
B. B.
Business
-
Confirmed reviews ALL
I stayed for 3 nights, and all the hotel staff were very kind
Dear B.,
Thank you for your kind feedback regarding your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that you found our staff to be accommodating and that your experience was comfortable. We look forward to welcoming you back in the future.
Best regards,
Catherine Kirimi.
Front office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
W. W. M.
Couples
-
Confirmed reviews ALL
Amazing service from the minute we arrived.
From the gate to the reception, the room, views and the swimming pool was really nice.
Dear W. Wanjiru M.,
Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our service, the room, views, and amenities. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience.
Best regards,
Catherine Kirimi
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.0/5
L. T. L. V.
Business
-
Confirmed reviews ALL
It was amazing
Dear L. T. L. V.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyed our services. We appreciate your kind words and look forward to welcoming you back in the future.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Dear W. Waddah A.,
Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our hotel comfortable and enjoyed the calm atmosphere, as well as the service provided by our team.
Goodbye and best wishes,
Catherine Kirimi.
Front Office Manager
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Aina O.
Friends
-
Confirmed reviews ALL
Love everything I got to experience, simply amazing
Dear Aina O.,
Thank you for your wonderful feedback. We are delighted to hear that you had an amazing stay and enjoyed your experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
Best Regards,
Catherine Kirimi
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
B. B.
Business
-
Confirmed reviews ALL
I stayed for 3 nights, and all the hotel staff were very kind
Dear B.,
Thank you for your kind feedback regarding your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that you found our staff to be accommodating and that your experience was comfortable. We look forward to welcoming you back in the future.
Best regards,
Catherine Kirimi.
Front office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
W. W. M.
Couples
-
Confirmed reviews ALL
Amazing service from the minute we arrived.
From the gate to the reception, the room, views and the swimming pool was really nice.
Dear W. Wanjiru M.,
Thank you for your kind words regarding your stay with us. We are delighted to hear that you enjoyed our service, the room, views, and amenities. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience.
Best regards,
Catherine Kirimi
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.0/5
L. T. L. V.
Business
-
Confirmed reviews ALL
It was amazing
Dear L. T. L. V.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyed our services. We appreciate your kind words and look forward to welcoming you back in the future.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
Mads G.
Families
-
Confirmed reviews ALL
Came for a family staycation, kids didn´t want to leave ;-)
Dear Mads G.,
Thank you for your wonderful feedback. We are delighted to hear that you and your family enjoyed your stay and that our hotel met your needs for both business and leisure.We look forward to welcoming you back for another memorable experience.
Best regards,
Catherine Kirimi
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
Ravichandran V.
Business
-
Confirmed reviews ALL
Overall the stay was good and hotel staffs were good. At times there was a delay in getting water bottle refiling etc. Otherwise, all okay
Dear Ravichandran V.,
Thank you for your positive feedback regarding your stay. We appreciate your recognition of our staff's efforts. We acknowledge the concerns about the timely replenishment of water bottles and will consider this in our ongoing service evaluations.
Goodbye and best regards,
Catherine Kirimi.
Front office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Luai M. S. F.
Business
-
Confirmed reviews ALL
The hotel was comfy and relaxing, the breakfast option are good
My feedback will be on the toilet seat was small for my size (i know im big but still) , and the room AC is keeping the room cool but i wanted it to be cold but the minimum degree to keep the room was 23 C°
Dear Luai M. S. F.,
Thank you for sharing your experience at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that you found your stay to be warm and peaceful, and that you enjoyed our breakfast options. Your feedback regarding the toilet seat size and air conditioning settings has been noted. We understand the importance of comfort during your stay and appreciate your insights.
We look forward to welcoming you back in the future.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 0.5/5
Lorraine M.
Solo
-
Confirmed reviews ALL
An Extremely Disappointing Experience – Never Again
Terrible experience from the moment I arrived.
From the check-in process to the overall customer service, the entire experience was nothing short of disappointing. There was absolutely no guidance, no communication, and no effort to make a guest feel welcome. I literally had to walk from the reception to the check-in counter myself just to ask whether that was where I was supposed to check in. At an establishment of this calibre, surely basic guest assistance should not be too much to expect.
And then there was TROY. What an absolute disappointment!
I had made a reservation for one at the terrace, intending to celebrate my engagement over a lovely dinner. Instead, I was met with an attitude from the lady at reception that made me feel as though she was doing me a personal favour by acknowledging my reservation. The reception experience was unwelcoming, dismissive, and frankly unacceptable. If this is the standard of hospitality at Troy, then some serious customer service training and reassignment of guest-facing responsibilities are long overdue.
What should have been a beautiful and memorable evening celebrating a significant milestone in my life turned into an experience I would rather forget. I eventually left and took my celebration to La Villa, where I could actually enjoy the occasion.
I am well travelled and have experienced hospitality across different establishments and countries, but I can confidently say this ranks as the worst experience I have ever had.
What makes this even more disappointing is that I had genuinely been considering extending my stay by an additional three days, subject to availability. However, after this experience, I had absolutely no desire to spend another shilling at your establishment. I checked out, and I have no intention of returning.
And I must raise something else that left me deeply uncomfortable. Does this establishment value all paying guests equally, including ordinary Kenyan guests? Because the treatment I received certainly did not make me feel valued, respected, or welcome. I cannot speak to the intentions behind the behavior, but I can certainly speak to how it made me feel. If certain guests are not considered worthy of basic courtesy and hospitality, perhaps that should be made clear from the outset.
A reservation is not a request for a favor. It is a commitment between a guest and an establishment, and it deserves to be honored with professionalism, courtesy, and respect.
I was not asking for special treatment, complimentary services, or preferential attention. I was simply expecting the basic standard of hospitality that every paying guest deserves.
You lost more than a dinner reservation that evening. You lost a potential repeat customer, an additional three-night stay, and any possibility of a positive recommendation.
Hospitality is not simply about beautiful interiors, impressive branding, or premium prices. It is about how you make people feel. And unfortunately, your establishment made me feel entirely unwelcome.
NEVER AGAIN.
Dear Lorraine M.,
Thank you for sharing your feedback regarding your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. I sincerely apologize for the shortcomings you experienced during your visit, particularly in the areas of customer service and staff interactions. It is concerning to hear that your expectations were not met and that your engagement celebration did not unfold as you had hoped.
We take guest feedback very seriously, as it is essential in identifying areas for improvement. Your comments regarding the check-in process and the reception experience have been duly noted, and I assure you they will be discussed with our team for further evaluation. Every guest deserves to feel welcomed and valued, and it is regrettable that this was not your experience.
Please know that we are committed to delivering a high standard of hospitality, and your insights will help us enhance our service quality moving forward. We appreciate your thoughts on this matter and hope you may consider giving us another chance in the future.
Kind regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Nelwin F.
Business
-
Confirmed reviews ALL
The location was good. Food options were good. Most of all the staff - extremely polite and helpful. They made me feel at home.
Dear Nelwin F.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, dining options, and the hospitality of our staff. Your satisfaction is our priority, and we look forward to welcoming you back soon.
Goodbye,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.0/5
J. K. J. V.
Business
-
Confirmed reviews ALL
Over all good , the big issue no specific Indian food in breakfast and lunch ..
and no hand spray available in bathrooms.
Room service is very bad , the response from room service is too lazy .
Dear J. K. J. V.,
Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about your overall experience. However, I regret to learn that we fell short in offering specific Indian food options during breakfast and lunch, as well as in our room service response and bathroom amenities. Your comments are valuable, and we will take them into consideration as we continually strive to enhance our services.
Thank you once again for sharing your thoughts.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
J. S. J.
Couples
-
Confirmed reviews ALL
I absolutely loved my staycation at Gems Forest. ❤️
There are so many good things I could say that I definitely can’t fit everything here, but here are my top 5:
1. The noise is ZERO! 🤯
I honestly don’t know how they managed to build a hotel this quiet. 😂 It’s like a fully noise-cancelled hotel.
You can literally see cars outside, but you can’t hear the hooting, traffic or the usual road noise. For me, this was EVERYTHING. I slept like a baby! 😴
2. The aesthetics + cleanliness ✨
The hotel is extremely beautiful. The finishing, the interiors, everything is just WOW.
And it’s not just beautiful. It is CLEAN. The restaurants, bathrooms, rooms, spa… everything was consistently spotless.
3. The spa 😍👏
Aah! Amazing.
As a resident, I enjoyed complimentary access to the sauna and steam room, and the facility itself is beautiful and super clean.
Definitely one of my favourite parts of the stay.
4. The service ❤️
The staff were amazing, right from the top.
The director personally went out of his way to assist me when I needed storage for breast milk I had pumped and needed to keep frozen. That meant so much to me.
And it wasn’t just him. Every staff member I interacted with was welcoming, helpful and genuinely pleasant.
5. The food 🍽️
Fresh and tasty!
The breakfast buffet had a good spread with a nice variety, but what I appreciated most was that the food was fresh and actually tasted good.
We also had dinner at the buffet on one of the nights and it was really good.
My only small issue was the variety considering the price of KSh 4,500. I think at that price point, I would expect a little more to choose from.
But overall, the food was still amazing.
Overall: 9.5/10 ⭐️
The 0.5 deduction is purely because I think the KSh 4,500 dinner buffet could offer more variety.
Other than that, I genuinely loved my stay.
I highly recommend Gems Forest, and God willing, I’ll definitely be back. ❤️
Dear J. S. J.,
Thank you very much for sharing your delightful experience at Gem Forest Hotel Nairobi - MGallery Collection. We are thrilled to learn that you enjoyed your staycation and appreciated the serenity, aesthetics, and cleanliness of our hotel. It is encouraging to know that the comfort and quiet ambiance contributed to a restful experience for you.
We are also pleased that our spa facilities met your expectations and that our team, including our director, provided you with the assistance you needed. Your kind words about our staff’s commitment to service are truly appreciated and will be shared with the entire team.
Regarding your feedback on the dinner buffet variety, we value your input as it helps us improve our offerings. We continuously strive to enhance our guests' dining experiences and will consider your suggestion moving forward.
Thank you once again for your high recommendation and for the opportunity to host you. We look forward to welcoming you back in the future.
Best regards,
Catherine Kirimi.
Front Office Manager
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
Mphatso M. K.
Business
-
Confirmed reviews ALL
Struggled to switch off the lights on day one but got help on day 2. Beautiful rooms and great environment. nice breakfast.
Dear Mphatso M. K.,
Thank you for your positive feedback. We are pleased to hear that you enjoyed our beautiful rooms, environment, and breakfast. We appreciate your patience regarding the lighting issue and are happy that our team was able to assist you. We hope to welcome you back soon.
Best regards,
Catherine Kirimi
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
Sylvie U.
Business
-
Confirmed reviews ALL
I had a wonderful stay at your hotel. The staff were welcoming, understanding, well-mannered, spoke kindly to guests, and responded promptly to requests from guests. I enjoyed their services. I must say they know their job and are well-behaved towards guests. Personally, I did not observe any signs of disrespect from any staff. I must appreciate the fact that they wore beautiful smiles each time they attended to guests. If I have another opportunity, I will still visit your hotel and recommend it to colleagues. I even made a video, which I will post on my social media page. The services were great, and the food was well prepared. Thank you
Dear Sylvie U.,
Thank you for taking the time to share your experience at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that you had a comfortable stay and that our staff made a positive impression on you. It is gratifying to know that their welcoming attitude and attentiveness contributed to your enjoyment.
We take pride in providing excellent service and ensuring that our guests feel appreciated and well cared for. Your kind words regarding the professionalism of our team and the quality of our food are greatly appreciated. We are also excited to hear that you plan to recommend us to your colleagues and share your experience on social media.
Thank you once again for your feedback. We look forward to welcoming you back in the future.
Kind regards,
Catherine Kirimi.Front Office Manager
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
Kohima T.
Business
-
Confirmed reviews ALL
Good food, cordial staff, comfortable rooms.
Dear Kohima T.,
Thank you for your kind feedback. We are thrilled to hear that you enjoyed your stay, appreciated our food, and found our staff cordial. Your satisfaction is our priority, and we look forward to welcoming you back soon.
Best regards,
Fredrick Rugut,
Duty Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.0/5
Joyce A. N.
Business
-
Confirmed reviews ALL
We were well treated with everyone, but some foods were spoilt in the second day of our stay.eg.Ugali....and coated Irish potato..
Dear Valued Guest,
Thank you for your positive feedback regarding our team's hospitality. I appreciate your comments about the food quality during your stay, and I will ensure that your observations are considered for our continuous improvement.
Goodbye,
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Marion G.
Solo
-
Confirmed reviews ALL
I asked for a surprise decor, the team went above and beyond. The room was beautiful, the staff was professional. It was an excellent experience all around.
Dear Marion G.,
Thank you for your kind words regarding your recent stay. We are delighted to hear that our team's efforts to create a surprise decor for you exceeded your expectations. Your positive feedback motivates us to continue delivering exceptional experiences.
Goodbye and best wishes,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Dr. D. R. M.
Business
-
Confirmed reviews ALL
I recently had the pleasure of staying here and I can honestly say it was one of the best hospitality experiences I’ve ever had. From the moment I arrived, the level of service was truly top tier. Every single member of the staff was warm, welcoming and genuinely kind, making sure I felt comfortable throughout my stay. The property is impeccably clean and the food was simply delicious. I also felt completely safe and secure the entire time.
What stood out the most, though, was the atmosphere. It didn't just feel like a hotel stay; it genuinely felt like I was right at home.
I can't wait to come back!
Dear Dr. D. R. M.,
Thank you for taking the time to share your wonderful experience at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that you found our service to be top tier and that our staff made you feel welcomed and comfortable throughout your stay.
It is gratifying to know that you appreciated the cleanliness of our property and the quality of our food. We strive to provide a safe and secure environment for all our guests, and we are pleased that you felt this during your visit. Your kind words about the atmosphere being like a home away from home truly resonate with our mission to create memorable experiences for our guests.
We eagerly await your return and look forward to welcoming you back to Gem Forest Hotel Nairobi - MGallery Collection.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
R. R. R.
Business
-
Confirmed reviews ALL
The stay was excellent. Staff were accomodating and friendly. Amenities matched my needs.
Dear R. Reshmi R.,
Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that our accommodating staff and amenities met your expectations. It is our aim to provide excellent service to all our guests.
Goodbye and best wishes,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
W. E. D. W. E. A.
Business
-
Confirmed reviews ALL
Services were excellent
Dear D. W.,
Thank you for your positive feedback. We are delighted to hear that you found our services excellent and your stay comfortable. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience.
Best regards,
Catherine Kirimi
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Web-users rating
Other web-users rate our hotel
144 reviews9.6/10Location
319 reviews8.6/10Room
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143 reviews9.4/10Amenities
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Frequently asked questions
Gem Forest Hotel Nairobi - MGallery Collection is located on Limuru Road in the diplomatic district, at the edge of Karura Forest. We are approximately 3 km from Uhuru Highway and offer on-site indoor parking. You can reach several attractions on foot, including:
The Village Market - 30 minutes
Karura Forest - 30 minutes
National Museum of Kenya - 55 minutes
Gem Forest Hotel Nairobi - MGallery Collection offers various accommodations including Superior Rooms with 1 King Bed or 2 Single Beds and Deluxe Rooms with 1 King Bed. For more luxury, we provide the Junior Suite, Gem Suite, and Emerald Forest Suite, all featuring 1 King Bed. We offer options with city or Karura Forest views, as well as family rooms and business-friendly spaces.
Gem Forest Hotel Nairobi - MGallery Collection provides high speed Wi-Fi, on-site parking, and a breakfast buffet for an additional fee. Our amenities include:
Family rooms, business desks, and wheelchair accessibility
Air conditioning, satellite TV, and a heated infinity pool
Shanta Spa and fitness center for an additional fee
Kahani, Enchanté Bistro, Troy, and La Mer restaurants and bars
Concierge and seven meeting rooms
Gem Forest Hotel Nairobi - MGallery Collection offers dining at Kahani (Indian), Enchanté Bistro (European), Troy (Mediterranean rooftop), and La Mer (pool bar). Opening hours:
Troy: 04:00 PM-12:00 AM (weekdays), 12:00 PM-12:00 AM (weekends)
We provide a breakfast buffet for an additional fee, room service, and children's, halal, gluten-free, and vegetarian menus.
At Gem Forest Hotel Nairobi - MGallery Collection, check-in is from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Gem Forest Hotel Nairobi - MGallery Collection regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Gem Forest Hotel Nairobi - MGallery Collection using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Gem Forest Hotel Nairobi - MGallery Collection, pets are not allowed.
Gem Forest Hotel Nairobi - MGallery Collection features seven meeting rooms for your business needs. Our largest space covers 162 sqm and can accommodate up to 160 guests in a theater-style seating arrangement.
Gem Forest Hotel Nairobi - MGallery Collection can host your events with seven meeting rooms and a banquet capacity for up to 112 guests. Our largest space offers 162 sqm of flexible area, suitable for various gatherings and celebrations.
Gem Forest Hotel Nairobi - MGallery Collection is a wheelchair-accessible hotel featuring one room for people with reduced mobility and accessible bathrooms. We provide elevators and accessible parking spaces for your convenience. Our restaurants and Shanta Spa also offer accessible service, and you may contact us to personalize your stay.
Yes, Gem Forest Hotel Nairobi - MGallery Collection allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Gem Forest Hotel Nairobi - MGallery Collection, you can reach several local attractions on foot:
The Village Market - 30 minutes
Karura Forest - 30 minutes
National Museum of Kenya - 55 minutes
Shanta Spa at Gem Forest Hotel Nairobi - MGallery Collection offers heritage-inspired therapies and professional massage treatments. Our wellness facilities include a sauna room and a heated infinity pool for your relaxation. These services are available for an additional fee.
Gem Forest Hotel Nairobi - MGallery Collection features Troy, a Mediterranean mezze and rooftop bar on the 8th floor. It offers mesmerizing views of the Nairobi skyline and Karura Forest. Troy is open Monday to Thursday from 04:00 PM to 12:00 AM, and from 12:00 PM to 12:00 AM from Friday to Sunday.
Business travellers at Gem Forest Hotel Nairobi - MGallery Collection can utilize seven meeting rooms and high speed Wi-Fi. Our rooms are equipped with a business desk, and breakfast is served at Enchanté Bistro (06:30 AM-10:30 AM weekdays, 07:00 AM-11:00 AM weekends) for an additional fee.
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