Gem Forest Hotel Nairobi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 414 reviews

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Description

Hotel extras

  • Central Location in Nairobi, Kenya

  • Mesmerizing Views of the Karura Forest & Nairobi

  • Designer Rooms & Suites with Luxury Amenities

  • Signature Spa with Wellness Therapies

  • 4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool

Our accommodation(s)

Hotel location

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, 1250
00621 Nairobi
Kenya

GPS:-1.23515, 36.80542

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  414 reviews

Customer review rating 5.0/5

Daniel V. Business - Confirmed reviews ALL

Hotel was very clean, staff were extremely friendly and helpful. Restaurants on site were always providing exceptional service and staff went above and beyond to provide top notch service.

Dear Daniel, Thank you for taking the time to share such a wonderful review following your recent business stay at Gem Forest Hotel Nairobi – MGallery Collection. We are truly delighted to know that you enjoyed our convenient location, the cleanliness of the hotel, and the exceptional service provided by our team. It is especially rewarding to hear that our restaurant colleagues and all our staff went above and beyond to make your stay memorable. Your recognition of their friendliness and dedication is greatly appreciated, and we will be sure to share your kind compliments with the entire team. We are also pleased that our sustainability initiatives resonated with you and contributed positively to your overall experience. Thank you once again for your loyalty as an ALL – Accor Live Limitless Classic member and for recommending us so highly. We look forward to welcoming you back to Gem Forest Hotel Nairobi for another exceptional stay in the near future. Warm regards, Robert Munialo, Front Office Manager Gem Forest Hotel Nairobi – MGallery Collection

Customer review rating 5.0/5

Stephanie D. Business - Confirmed reviews ALL

A beautiful setting and amazing rooms

Dear Stephanie, Thank you, for your lovely feedback on Gem Forest Hotel Nairobi - MGallery Collection. We’re delighted to hear you enjoyed the beautiful setting and our amazing rooms. Your kind words are truly appreciated, and we look forward to welcoming you back again soon! Magically Yours, Alice Achieng Gest Experience Curator

Customer review rating 4.5/5

Babita B. Business - Confirmed reviews ALL

It was pleasant, the rooms were clean and well maintained.

Dear Babita, Thank you, for your kind feedback on Gem Forest Hotel Nairobi - MGallery Collection. We’re pleased to hear you had a comfortable and pleasant stay, and that you found the rooms clean and well maintained. Your feedback is truly appreciated, and we look forward to welcoming you back again soon! Magically Yours, Alice Achieng Guest Experience Curator

Customer review rating 5.0/5

Vincent O. Business - Confirmed reviews ALL

Excellent customer service

Dear Vincent, Thank you, for your positive feedback on Gem Forest Hotel Nairobi - MGallery Collection. We’re delighted to hear you had a comfortable stay and experienced excellent customer service. Your kind words are greatly appreciated, and we look forward to welcoming you back again soon! Magically Yours, Alice Achieng Guest Experience Curator

Customer review rating 5.0/5

Joel P. Business - Confirmed reviews ALL

People were welcoming taking care of us, that was a pleasant stay

Dear Joel, Thank you, for your kind feedback on Gem Forest Hotel Nairobi - MGallery Collection. We’re delighted to hear you enjoyed the spacious and comfortable room, as well as the warm and welcoming service from our team. It’s wonderful to know you had such a pleasant stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon! Magically Yours, Alice Achieng Guest Experience Curator

Other web-users rate our hotel

  • 107 reviews 9.5/10 Location
  • 239 reviews 9.1/10 Room
  • 469 reviews 9.4/10 Service
  • 5 reviews 9.3/10 WiFi
  • 199 reviews 9.9/10 Vibe
  • 114 reviews 9.5/10 Amenities
  • 72 reviews 9/10 Cleanliness
  • 63 reviews 9.7/10 Wellness Area

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