Novotel Johor Bahru City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 1,338 reviews

Novotel Johor Bahru City Centre - Image 1
Novotel Johor Bahru City Centre - Image 2
Novotel Johor Bahru City Centre - Image 3
Novotel Johor Bahru City Centre - Image 4

Description

Hotel extras

  • A quick and effortless getaway from Singapore, only 30 minutes drive.

  • Located in the heart of Johor Bahru, close to key shopping malls and culinary destinations.

  • 6 flexible meeting rooms and 2 spacious ballrooms. All pillarless with AV and LED screens.

  • Ideal base for a fun family weekend as it is just a 20-minute drive from Legoland Malaysia.

  • Start your day or unwind at our elegant and cozy Executive Lounge.

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding x

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Suite

Suite Room - 1 double bed

Indulge in this elegant room, where a spacious living area and floor-to-ceiling windows frame sweeping city views. Enjoy the convenience of Executive Lounge access, and a complimentary welcome mini bar, designed to make your stay truly memorable.

Max. number of persons
4
Area
From 53 m² / 570 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Novotel Johor Bahru City Centre

Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad
80250 JOHOR BAHRU
Malaysia

GPS:1.48659, 103.76123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 314 rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 10 connecting rooms
  • 314 non-smoking rooms
  • 34 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

3 Bars

Breakfast

  • Buffet

Business

11 Meeting rooms

Business Center

  • Business center with support staff

Well-being

POOL

  • Covered
  • On site

POOL

  • Outside
  • On site

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.31 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

PARK

Additional charge

GPS:1.48659, 103.76123

Parking information

  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.31 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

PARK

Additional charge

GPS:1.48659, 103.76123

Parking information

  • On site
  • Outdoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.31 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

PARK

Additional charge

GPS:1.48659, 103.76123

Parking information

  • On site
  • Enclosed outdoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.31 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

Accessibility

  • Accessible parking

Food Exchange

Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.

Cooking style
International
Capacity
150
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Salt-free menu
  • Vegetarian menu

Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.

Executive Lounge

Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.

Bar Type
BAR
Capacity
50
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Bar for hotel customers only

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks
  • Wine by the glass available

Snacks facilities

  • Hot snacks

Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.

Pool Bar

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access

Wind down after a long day of work or leisure by the pool. An airy, open space with cosy seating and a relaxing ambience, you can enjoy a selection of well-crafted cocktails, mocktails, and light bites.

Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, there’s something for everyone to enjoy before you head out.

Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.

Stay energised during your stay in our fully equipped fitness centre. It has everything from light equipment and barbells to weight and cardio machines.

Celebrate your dream wedding at Novotel Johor Bahru City Centre, with elegant ballrooms, versatile venues, and modern facilities. From grand banquets to intimate gatherings, our team ensures every detail is taken care of for your special day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,338 reviews

Customer review rating 3.5/5

Kah J. R. G. Couples - Confirmed reviews ALL

Customer review rating 1.5/5

Weiqi C. Couples - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We appreciate your positive remarks about our location and room size. However, it is disheartening to learn that your experience did not meet your expectations. We take cleanliness and maintenance very seriously, and your comments regarding the condition of the bathroom have been noted. We will ensure that our housekeeping team is made aware of these concerns to uphold our standards. We apologise for the inconvenience you faced with the lift service and the issue with your room card. We understand how frustrating this can be and appreciate your patience during these events. Your feedback regarding our breakfast setup will also be taken into consideration as we continually strive to improve our offerings. Thank you once again for your valuable input, and we hope to have the opportunity to serve you better in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Amy S. L. T. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Cindy T. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Titus C. Couples - Confirmed reviews ALL

Dear guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location and rooms comfortable. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you back in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 3.5/5

Kah J. R. G. Couples - Confirmed reviews ALL

I am happy with the room cleaningness. The only problem I had experienced was no one pick up my call when I tried to call the various department during my stay with the Hotel. For example Like reception, housekeeping and operator. I am not sure whether they are due to shortage of front end workers and housekeeping workers.

Customer review rating 1.5/5

Weiqi C. Couples - Confirmed reviews ALL

I was quite disappointed with my recent stay at Novotel Johor Bahru City Centre. I had seen many positive reviews and was looking forward to my stay, so it was surprising that the experience fell short of expectations. Pros - good location - decent room size Cons - bad upkeep/maintenance for such a new hotel; - toilet is dirty with lots of orangey/mold in the grout lines - even toilet bowl area (dry area) grout lines has noticeable dirt - long waiting time for lift - room card was cut off even before my check out timing. Had to go back down to reception with the slow lift to reset the room card. Card failed again. Went back to recept again to reset the card….. - breakfast setup was not appetizing. Can be improved.

Dear guest, Thank you for sharing your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We appreciate your positive remarks about our location and room size. However, it is disheartening to learn that your experience did not meet your expectations. We take cleanliness and maintenance very seriously, and your comments regarding the condition of the bathroom have been noted. We will ensure that our housekeeping team is made aware of these concerns to uphold our standards. We apologise for the inconvenience you faced with the lift service and the issue with your room card. We understand how frustrating this can be and appreciate your patience during these events. Your feedback regarding our breakfast setup will also be taken into consideration as we continually strive to improve our offerings. Thank you once again for your valuable input, and we hope to have the opportunity to serve you better in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Amy S. L. T. Couples - Confirmed reviews ALL

Clean and friendly staff.

Customer review rating 3.0/5

Cindy T. Families - Confirmed reviews ALL

Toilet tiles in between the white silicone came out and nearly cut my son feet. Breakfast should improve more. Nasi lemark is good.

Customer review rating 5.0/5

Titus C. Couples - Confirmed reviews ALL

As good as always good location comfortable rooms

Dear guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location and rooms comfortable. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you back in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Patrick K. H. H. Business - Confirmed reviews ALL

On a business travel and it’s a new and perfect hotel for business and also for family.

Dear guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel to be ideal for both business and family travel, as well as appreciating our location and facilities. We look forward to your next visit soon. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Kee P. K. N. Business - Confirmed reviews ALL

Club Lounge service was impeccable especially Ms Yura who just joined the hotel recently. She has elevated the service tremendously.

Dear guest, Thank you for your kind words regarding your stay and for highlighting the exceptional service provided by Ms. Yura. We are delighted to hear that the Lounge at 34 met your expectations and that you felt well cared for during your visit. We look forward to welcoming you back for your next stay. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Eric O. Solo - Confirmed reviews ALL

I had a very comfortable and enjoyable stay. The room was clean and well maintained, and the facilities were great. The location was very convenient, and the staff were friendly, helpful and provided excellent service throughout my stay. I would happily stay here again.

Dear guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and our staff attentive. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit. Best regards, Novotel Johor Bahru City Centre

Customer review rating 5.0/5

Simon T. Business - Confirmed reviews ALL

It was a smooth check in and all staff was well mannered and was good

Dear guest, Thank you for your kind words regarding our location and the smooth check-in experience. We are pleased to hear that our Heartists met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to your next visit soon. Best regards, Novotel Johor Bahru City Centre

Customer review rating 3.0/5

Pek J. Families - Confirmed reviews ALL

Late check in time, breakfast not gd enough.

Dear guest, Thank you for your feedback regarding your recent stay with us. We appreciate your comments about our location. However, we regret that the check-in time and breakfast did not meet your expectations. Your insights will be shared with our team for future improvements. We hope to welcome you back for a more seamless experience. Best regards, Novotel Johor Bahru City Centre

Customer review rating 0.5/5

Tan Y. C. Business - Confirmed reviews ALL

Wrong email sent I didn’t stay here

Dear guest, Thank you for your feedback. We apologise for any inconvenience caused by the incorrect email communication. We will inform Accor loyalty team that this is an erroneous email. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Janice C. Friends - Confirmed reviews ALL

It was a great stay and very clean place. The uncle who was working in the lobby is friendly and helpful.

Dear guest, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort and cleanliness of our hotel. We appreciate your kind words about our staff, particularly the lobby attendant, who strives to provide excellent service. Best regards, Novotel Johor Bahru City Centre

Customer review rating 3.0/5

Jade T. Families - Confirmed reviews ALL

As a long time Accor patron, I was disappointed that one of the rooms was not available at check-in and I had to wait to collect my key at a later time. The staff did make up for it with a later checkout time the next day though.

Dear guest, Thank you for sharing your experience. We appreciate your kind words regarding our location and cleanliness. We are grateful for your patience as our team prepared your rooms for check-in. We strive to ensure a seamless experience for our guests, and we value your feedback as a returning ALL Accor Gold member. We are pleased that our staff were able to offer a later checkout as a gesture of goodwill. We look forward to welcoming you back for an improved experience soon. Best regards, Novotel Johor Bahru City Centre

Customer review rating 2.5/5

Zagers T. Business - Confirmed reviews ALL

Clean and comfortable rooms. Good Food. Only remark is that rooms need to be fully paid on arrival which leaves no room for changes afterwards. I wanted to cancel 2 nights which was not possible due to the policy

Dear guest, Thank you for your feedback regarding your recent stay. We appreciate your compliments on our clean rooms and good food. We understand your concerns regarding our payment policy, which requires full payment upon arrival, and we apologise for any inconvenience this may have caused. We hope to welcome you back for another comfortable stay in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Stefanie L. Friends - Confirmed reviews ALL

Very nice and cosy area . Hotel rooms is great !

Dear guest, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found the area comfortable and the hotel rooms to your liking. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Casey C. Friends - Confirmed reviews ALL

Second time staying here. Staff was very friendly and room was clean!

Dear guest, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found our location convenient, enjoyed the comfort of your room, and appreciated our friendly staff. We look forward to welcoming you back for another visit. Best regards, Novotel Johor Bahru City Centre

Customer review rating 5.0/5

Hsuet Y. C. Families - Confirmed reviews ALL

2min walk to KSL and shops all around. Fantastic staff

Dear guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location and found our staff to be fantastic. We look forward to welcoming you back in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Lee K. G. K. Couples - Confirmed reviews ALL

As a Accor founding member, Novotel is my preferred stay in JB since it was launched last year. Have seen some improvements but more can be done. E.g. car park is now congested and difficult to get a lot. The welcome platter is not served. No mention of room upgrading, whether possible or not. Hair remains in toilet is still visible. Flush button faulty. Customer focus may be slacking: it doesn't cost anything to ask a if one needs a car park validation or an extended checkout time. Nearly every hotel has shortcomings, but if nobody looks at them, the customers will.

Dear guest, Thank you for your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We appreciate your loyalty as an ALL Accor Gold member and are pleased to hear that you find our location convenient. We acknowledge your concerns regarding the car park and bathroom. Please be assured that we take cleanliness seriously, and we will address these points with our housekeeping team. Additionally, we apologise for the oversight regarding the welcome platter and the room upgrade inquiry. Your feedback about customer focus is valuable, and we will strive to enhance our communication with guests about available services. Thank you again for your insights, and we hope to welcome you back soon. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Natasha N. S. Families - Confirmed reviews ALL

The receptionist was very nice and helpful.

Dear guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and our staff helpful. Your appreciation motivates our team to continue delivering excellent service. We look forward to welcoming you back in the future. Best regards, Novotel Johor Bahru City Centre.

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