Novotel Johor Bahru City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 1,122 reviews

Novotel Johor Bahru City Centre - Image 1
Novotel Johor Bahru City Centre - Image 2
Novotel Johor Bahru City Centre - Image 3
Novotel Johor Bahru City Centre - Image 4

Description

Hotel extras

  • A quick and effortless getaway from Singapore, only 30 minutes drive.

  • Located in the heart of Johor Bahru, close to key shopping malls and culinary destinations.

  • 6 flexible meeting rooms and 2 spacious ballrooms. All pillarless with AV and LED screens.

  • Ideal base for a fun family weekend as it is just a 20-minute drive from Legoland Malaysia.

  • Start your day or unwind at our elegant and cozy Executive Lounge.

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding x Twin bed(s)

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Suite

Suite Room - 1 double bed

Indulge in this elegant room, where a spacious living area and floor-to-ceiling windows frame sweeping city views. Enjoy the convenience of Executive Lounge access, and a complimentary welcome mini bar, designed to make your stay truly memorable.

Max. number of persons
4
Area
From 53 m² / 570 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TVAdditional charge
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Iron
  • Suite Box
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Novotel Johor Bahru City Centre

Novotel Johor Bahru City Centre., Jalan Pelanduk, Taman Abad
80250 JOHOR BAHRU
Malaysia

GPS:1.48659, 103.76123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 314 rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 10 connecting rooms
  • 314 non-smoking rooms
  • 34 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

3 Bars

Breakfast

  • Buffet

Business

11 Meeting rooms

Business Center

  • Business center with support staff

Well-being

POOL

  • Covered
  • On site

POOL

  • Outside
  • On site

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.23 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

PARK

Additional charge

GPS:1.48659, 103.76123

Parking information

  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.23 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

PARK

Additional charge

GPS:1.48659, 103.76123

Parking information

  • On site
  • Outdoor parking
  • Public
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.23 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

PARK

Additional charge

GPS:1.48659, 103.76123

Parking information

  • On site
  • Enclosed outdoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 3.23 € 15 MYR Per day

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Patrolled parking

Accessibility

  • Accessible parking

Food Exchange

Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.

Cooking style
International
Capacity
150
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Salt-free menu
  • Vegetarian menu

Explore local and international dishes in our all-day restaurant that blends contemporary ambience with warm decor. An open kitchen setup lets you enjoy the culinary action, while ample windows showcase surrounding city views from the 11th floor.

Executive Lounge

Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.

Bar Type
BAR
Capacity
50
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Bar for hotel customers only

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Soft drinks
  • Wine by the glass available

Snacks facilities

  • Hot snacks

Exclusively for Accor Platinum and above members and non-member guests paying for club access. Enjoy a refined breakfast with a stunning view or unwind during the evening cocktail hour.

Pool Bar

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access

Wind down after a long day of work or leisure by the pool. An airy, open space with cosy seating and a relaxing ambience, you can enjoy a selection of well-crafted cocktails, mocktails, and light bites.

Start your day right with our generous breakfast buffet. From fresh pastries and fruits to hot favourites and healthy choices, there’s something for everyone to enjoy before you head out.

Take a refreshing break at our outdoor pool. Whether it is a morning swim, a playful splash with the kids, or a quiet moment to unwind, it is a cozy spot to relax and recharge.

Stay energised during your stay in our fully equipped fitness centre. It has everything from light equipment and barbells to weight and cardio machines.

Celebrate your dream wedding at Novotel Johor Bahru City Centre, with elegant ballrooms, versatile venues, and modern facilities. From grand banquets to intimate gatherings, our team ensures every detail is taken care of for your special day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,122 reviews

Customer review rating 5.0/5

Weepeng W. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Loh G. W. V. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Teck H. T. Friends - Confirmed reviews ALL

Customer review rating 3.0/5

Kai H. L. T. Families - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We are pleased to hear that you found our location convenient and enjoyed a comfortable stay. However, we regret to learn about your experience with the check-in and check-out process, particularly as an ALL Accor Plus Explorer member. We strive to provide our members with the best possible service, and it is concerning that you encountered delays. Please know that your feedback regarding our front counter service will be taken into consideration for future improvements. We appreciate your insights and hope to provide you with a more seamless experience on your next visit. Best regards, Novotel Johor Bahru City Centre

Customer review rating 5.0/5

Benny C. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Loh G. W. V. Couples - Confirmed reviews ALL

The room is very clean and modern. We love the purified water tap that is located in the toilet. Easy to access to wash and fill the kettle for boiling. Also it is environmental friendly. The water tasted with a hint of sweet after taste. Breakfast pricing is reasonable and the eating area is spacious. Good professional customer service from this hotel. Check in and out is efficient.

Customer review rating 3.5/5

Teck H. T. Friends - Confirmed reviews ALL

Breakfast was disappointed.

Customer review rating 3.0/5

Kai H. L. T. Families - Confirmed reviews ALL

All good except no one is there for priority check in for Accor plus priority members. Ended up having to join a super long Q for both check in and check out cos of cash deposit. Also no free upgrade of rooms nor late check out despite being entitled to it for Accor priority members. Quite disappointed with front counter service. Got chilled by check out counter lady when I do not have my cash deposit receipt with me during in check out when no one told me to keep the receipt in the first place.

Dear guest, Thank you for sharing your feedback regarding your recent stay at Novotel Johor Bahru City Centre. We are pleased to hear that you found our location convenient and enjoyed a comfortable stay. However, we regret to learn about your experience with the check-in and check-out process, particularly as an ALL Accor Plus Explorer member. We strive to provide our members with the best possible service, and it is concerning that you encountered delays. Please know that your feedback regarding our front counter service will be taken into consideration for future improvements. We appreciate your insights and hope to provide you with a more seamless experience on your next visit. Best regards, Novotel Johor Bahru City Centre

Customer review rating 5.0/5

Benny C. Couples - Confirmed reviews ALL

Staff are friendly and services are good.

Customer review rating 4.5/5

King W. C. Families - Confirmed reviews ALL

From the first step into the hotel lobby, a strong sense of hospitality covered us as a warm welcome. Potter, counter receptionist are all very customer-centric, very friendly and provides suggestions to meet our needs.

Customer review rating 2.0/5

Ow A. Families - Confirmed reviews ALL

During our stay, we experienced very slow elevator service, with wait times reaching up to 4–5 minutes on several occasions. ​ Most disappointing, however, was being repeatedly contacted regarding checkout despite having a confirmed 1:00 PM late checkout. We received two calls—one at approximately 12:30 PM and another at 12:45 PM—asking when we would be leaving. ​ This created an unwelcoming atmosphere and left us feeling rushed and hurried out before our agreed checkout time had even reached.

Dear guest, Thank you for your feedback regarding your recent stay. We sincerely apologise for the inconvenience you experienced with the elevator service and Front Office services. We understand that timely communication is essential. Your comments are valuable, and we will take them into consideration as we strive to enhance our guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Lee H. Y. Couples - Confirmed reviews ALL

Room is clean and happy with the layout. Well suited for leisure travellers. Love that there is a couch to laze on. Front desk staff is pleasant. Location is right beside KSL with lots of food option around the hotel.

Dear guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness of your room, the layout, and our convenient location. Your kind words about our front desk staff are greatly appreciated, and we hope to welcome you back soon. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Grace C. Couples - Confirmed reviews ALL

Overall ok. Front desk staff are a little dis organised

Dear guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location. However, we acknowledge your concerns about the organisation of our front desk staff and will strive to enhance our service quality in that area. We hope to welcome you back for a more seamless experience. Best regards, Novotel Johor Bahru City Centre

Customer review rating 2.0/5

Choo M. O. Friends - Confirmed reviews ALL

Pros: Excellent location, smooth check-in/check-out. Also, despite being told otherwise by staff, the rooms do have USB ports. Cons: Cleanliness: Our first room had many small flies (a recurring issue mentioned in other reviews), forcing us to request a room change. Service: Communication was incredibly disorganized. I was promised a callback in 5 minutes but never got one. When I called back, a different staff member knew nothing about my request. After a third call and mixed messages about room availability, we went downstairs to store our bags, only to find out from the receptionist that the new room was already ready. The second room was much better, but we chose this hotel for its brand name and higher price tag. The disappointing cleanliness and front-desk communication did not match the premium price.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our location and the smooth check-in and check-out process. However, we sincerely regret to hear about the issues you encountered and the challenges with our service. We take guest feedback seriously, particularly regarding room conditions and staff coordination. It is concerning to learn that your initial room did not meet our standards and that the communication from our team did not align with our expectations for service excellence. Your experience does not reflect the high standards we strive to maintain. Please know that we will review your comments carefully to improve our processes and ensure a more seamless experience for all our guests in the future. Thank you once again for your valuable feedback, and we hope you will consider staying with us again. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Agnes L. Families - Confirmed reviews ALL

Love the clean room with good view. The white fluffy towels and the comfortable beds. Like that filtered water is provided on the tap. Didnt like the toothpaste provided. One of the two toothbrush packets came with the toothpaste packet that was already opened/torned. Luckily the other packet provided was okay.

Dear guest, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed the cleanliness and comfort of your room, as well as the amenities provided. We apologise for the inconvenience caused by the used amenity and appreciate your understanding. Your comments will be taken into consideration as we continuously strive to improve our services. We hope to welcome you back for a more seamless experience. Best regards, Novotel Johor Bahru City Centre

Customer review rating 3.5/5

Naomi S. Couples - Confirmed reviews ALL

A few pointers for hotel to note: 1.Air-con is loud even though fan speed at lowest. 2. Sewer smell in bathroom 3. Grab transport only can pin drop-off and not pick-up at Hotel lobby. Default pick-up pin in the app is lobby at Space Residency. 4. Basic utensils like teaspoons not available, no cup provided for tooth brushing.

Dear guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the tasteful decor and value for money. However, we regret that you encountered issues with certain amenities and services. Your insights are valuable as they help us enhance our guest experience. Thank you once again for your review and hope to welcome you back for a more seamless stay. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Xin W. A. Families - Confirmed reviews ALL

Good location (next to KSL), superb service (especially the recetionist and servers at the morning buffet who went above and beyond for all their guests, 1 of them was Ali), clean and comfortable room (I booked 2 rooms, both were upgraded and as a platinum member, mine was upgraded to a suite, which is a very nice gesture that I truly appreciate it alot)

Dear guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, the cleanliness and comfort of your rooms, and the exceptional service provided by our Heartists, particularly Ali. It is always our pleasure to recognise our valued ALL Accor Platinum members with special upgrades, and we are thrilled that this gesture contributed to your enjoyable experience. We look forward to welcoming you back for your next stay in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 3.5/5

Gloria L. Families - Confirmed reviews ALL

We loved the stay, especially the aircon! It’s a new property so the air conditioning was superb. Everything was great except the lift - it was ridiculously slow though there were 3 units.

Dear guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and the air-conditioning. However, we apologise for the inconvenience caused by the lift service. Your comments are appreciated and will be taken into consideration for future improvements. We hope to provide you a more seamless experience in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.5/5

Virginia G. H. O. Couples - Confirmed reviews ALL

2nd stay at Novotel City Johor. We stayed previously in July 2026 and had a wonderful experience. This time, we have 7 nights in Singapore after arriving from Japan and decided to spend two nights in Johor. Upon arrival, we head to L36(?) to check in. Executive lounge Manager Izure is one of the most thoughtful ladies we have met. She remembers that my hubby doesn’t eat seafood from our first stay and asked if she can organize fried rice for him for dinner. She also offered an extra card for us to slot in the electric pocket (the one where you have to use one of your key card to trigger the electricity in the room). We were thoroughly impressed by her client centric service. Our room was ready when we arrived and we were upgraded to a suite (thank you very much and we are aware it’s subject to availability). Izura make everything so seamless, she is one of the best Accor executive lounge managers we have encountered. We also noticed the lounge food and breakfast on L11 has gone up next level. There was very nicely cooked large prawns on our first night at the executive lounge. The breakfast spread in L11 is more than previously. The tey tarik remains my favorite drink. The hotel is still very clean and so are our room ( nice unblocked views). We like how close it is to KSL shopping centre (so we can get our massages here). It is also close to our fav chicken rice restaurant (Pine Chicken Rice). The conceige team is ever so helpful. One area for improvement would be housekeeping. The house keeping came at 5 pm to clean our room. Which is really late. We left our room deliberately after breakfast and returned about 4pm thinking that’s when our room would be cleaned. But it wasn’t and we decided to skip cleaning as we prefer to stay in our room. Overall, it is an excellent stay and we definitely would love to stay again! PS: platinum member

Dear guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at Novotel Johor Bahru City Centre and appreciated our customer-centric service. It is wonderful to know that our Executive Lounge Manager, Ms Izura, made such a positive impression and catered to your needs. Your kind words regarding her service are greatly valued. We are pleased that you found our location convenient and enjoyed the enhanced offerings in our Executive Lounge and breakfast. Your feedback regarding the timing of housekeeping is noted, and we recognise the importance of timely service to our guests. We appreciate your understanding and will take your comments into consideration for future improvements. It was a pleasure hosting you on your second stay with us, and we look forward to welcoming you back for another excellent stay in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 3.5/5

Lay H. A. Families - Confirmed reviews ALL

Excellent location, 5 minutes walk from KSL mall. Breakfast served - good spread and fresh. Good customer service.

Dear guest, Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location, breakfast, and customer service. However, we regret that your experience did not fully meet your expectations. Your insights are invaluable as we strive to improve. We hope you will visit us again in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 4.0/5

Kenner Y. Couples - Confirmed reviews ALL

Great location, besides KSL Mall and lots of food options around. Good and nice rooms, though pillows a bit too soft.

Dear guest, Thank you for your positive feedback regarding our location and the quality of our rooms. We appreciate your comments about the pillows and will take them into consideration as we continuously strive to improve our guests' experience. We hope to welcome you back for a more seamless stay. Best regards, Novotel Johor Bahru City Centre

Customer review rating 2.5/5

Gerald K. Couples - Confirmed reviews ALL

I was assigned to room 3306. Room toilet flush was a little faulty and water kept coming out. And as it was a connecting room, it was very noisy due to sound coming from neighbouring rooms. Hopefully i do not get assigned to similar rooms like these again.

Dear guest, Thank you for your feedback regarding your recent stay. We regret to hear that your room did not meet your expectations due to the toilet issue and noise disturbances. Your comments are valuable, and we appreciate your input as we strive to enhance our guest experience. We hope you will visit us again for a more seamless stay. Best regards, Novotel Johor Bahru City Centre

Customer review rating 5.0/5

Airi A. Couples - Confirmed reviews ALL

Very nice room and location

Dear guest, Thank you for your kind words regarding the comfort of your room and our prime location. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback. We look forward to your next visit in the future. Best regards, Novotel Johor Bahru City Centre

Customer review rating 0.5/5

Lay L. J. N. Families - Confirmed reviews ALL

I had an accident in the hotel , I slip on a paddle of water outside my room lift landing . I am unable to walk , sit or get out of bed by myself . The .hotel didn't not acknowledge my report of incident .

Dear guest, We are deeply sorry to hear about your recent experience at our hotel. Your safety is our utmost priority, and it is concerning to learn about the incident you encountered. We take such matters seriously, and while we cannot comment on individual cases, we assure you that we strive to maintain a safe environment for all our guests. Thank you for your feedback, and we hope for your swift recovery. Best regards, Novotel Johor Bahru City Centre

Other web-users rate our hotel

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  • 473 reviews 9.4/10 Vibe
  • 418 reviews 5.8/10 Comfort
  • 173 reviews 4.6/10 Breakfast

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