Swissôtel Nankai Osaka 5 stars

Customer review rating (ALL Rating) 4.6/5 6,635 reviews

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5 1 60 Namba Chuo ku, 542 0076 OSAKA, Japan

Description

Hotel extras

  • Directly above Nankai's Namba station, walking distance to Dotonbori, Shinsaibashi & Kuromon

  • Five restaurants, three bars and café offering local specialties and international fare

  • One floor dedicated to wellness with gym, 3-lane indoor pool, spa, Japanese sauna & bath

  • Grand Ballroom divisible into 4 spaces, 17 function rooms including 4 Sky Banquet rooms

  • Dedicated floor for Weddings with 3 Chapels, Photo Studio, Bridal Dress Boutique & Salon

Our accommodation(s)

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Hotel location

Swissôtel Nankai Osaka

5 1 60 Namba Chuo ku
542 0076 OSAKA
Japan

GPS:34.664095, 135.501397

Telephone
Fax +81 6-6648-0331

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  6,635 reviews

Customer review rating 4.5/5

Nadita C. F. Couples - Confirmed reviews ALL

I love everything here. The location is fantastic, although if you're not familiar with the area, the Google maps might make it difficult to find your way around the first time. Overall, it was a truly fantastic stay in Osaka. The room was excellent, the lounge was great too with a wide selection of alcohol and good food. There was also a wonderful view from the lounge. You should absolutely try dining in their restaurant at night. The atmosphere was fantastic, with a great view and live music. One suggestion I have is that the breakfast could be improved. I think you can improve the variety and there was quite minimal protein provided, but I love the tamago and rice! I have trouble using the coffee machine, so they should provide mini instructions. However, the location is extremely convenient, being only a three-minute walk from the Nankai station heading towards Kansai Airport.

Dear valued guest, Thank you for sharing your experience at Swissôtel Nankai Osaka. We are delighted to hear that you enjoyed our fantastic location, excellent rooms, and the vibrant atmosphere of our lounge and restaurant. It is wonderful to know that you appreciated the views and live music during your dining experience. We also value your constructive feedback regarding breakfast. Your suggestions on enhancing the variety and protein options will be taken into consideration as we continuously strive to improve our offerings. Additionally, we understand that user-friendly instructions for the coffee machine would enhance guest experience, and we will explore ways to provide better guidance. We hope to welcome you back for another memorable stay in the future. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Customer review rating 5.0/5

Gee J. G. T. Families - Confirmed reviews ALL

Had a wonderful 3 nights. Will definitely stay here again in my next visit.

Dear valued guest, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our location convenient and enjoyed a comfortable experience. We look forward to welcoming you back on your next visit. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Customer review rating 4.0/5

Sze W. Y. Solo - Confirmed reviews ALL

Overall experience is very good. Silentness is deducted due to can hear neighbourhood closing the door and frequently ambulance sound at midnight.

Dear valued guest, Thank you for your kind words regarding our staff and location. We appreciate your feedback about the noise disturbances. We constantly strive to enhance guest experiences and will take your comments into consideration as we work on improvements. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Customer review rating 4.0/5

Timothy S. T. Business - Confirmed reviews ALL

I only have a few issues with our stay. The location is wonderful, the lunch food choices were great, most of the staff were helpful, there was a 7/11 nearby, the free water being put in the refrigerator was very thoughtful idea! The few issues: 1.) The hotel air-conditioning does not match the thickness of the blanket. The blanket suits colder rooms and the air-conditioning does not cool the room good enough. The blanket is too thick! I have probably stayed in this hotel for more than 5 times since 2018 and this issue has always been the same. Whenever I sleep in this hotel, I have one of my legs out of the blanket to balance the heat and the cold. 2.) The buffet upstairs have foreign employees who don't respond immediately to customers calling them. The platters of roast beef were empty for a while and when they were called by my father to refill the plates, I think it took him 5 times before he was able to get their attention. This was the first time this ever happened. They were talking quite a lot in the kitchen and since I could understand their language, they seemed to be not talking about anything work-related. 3.) Ceiling is slightly thin but not too thin. If someone jumps on the bed or floor on the room above your room, you will hear a loud sound on your ceiling. 4.) I miss the European bell boy. He was nice. :( 5.) The pillows are too thick for me but that's just a personal preference.

Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Nankai Osaka. We appreciate your continued patronage and are pleased to hear that you enjoyed the comfort, location, and accessibility of our hotel, along with the thoughtful amenities we provide. We acknowledge your concerns regarding the air-conditioning and blanket thickness. We strive to create a comfortable environment for all our guests, and your input is valuable as we continually seek to enhance our services. Additionally, we will address your observations about the buffet service to ensure that our staff is attentive to the needs of our guests. We take pride in our team and will reinforce the importance of prompt service. Your comments about the noise levels and pillow preferences are also noted, and we appreciate your understanding. We are always looking for ways to improve the comfort of our accommodations. Thank you for your kind words about our staff, and we hope to see you again soon. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Customer review rating 4.0/5

Andrew P. R. Business - Confirmed reviews ALL

was great service, nice people but why didnt they accept my ACCOR points. I own my company and we used travel agent to book, but please use my points. 308103 1 …G9 W

Dear valued guest, Thank you for your kind words regarding our service and staff. I apologize for any confusion regarding the use of ACCOR points; our policy requires direct bookings for points redemption. We appreciate your understanding and hope to welcome you back soon. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Other web-users rate our hotel

  • 4,692 reviews 9.7/10 Location
  • 3,829 reviews 7.7/10 Room
  • 3,599 reviews 8.6/10 Service
  • 57 reviews 6.4/10 WiFi
  • 1,158 reviews 8.3/10 Breakfast
  • 1,153 reviews 6.3/10 Vibe
  • 1,046 reviews 8/10 Cleanliness
  • 499 reviews 6.3/10 Value

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