Pullman Phuket Arcadia Naithon Beach 5 stars

Customer review rating (ALL Rating) 4.7/5 2,509 reviews

Best price
guarantee
Pullman Phuket Arcadia Naithon Beach - Image 1
Pullman Phuket Arcadia Naithon Beach - Image 2
Pullman Phuket Arcadia Naithon Beach - Image 3
Pullman Phuket Arcadia Naithon Beach - Image 4
22/2 Moo 4 Naithon Beach, Amphur Talang, 83110 PHUKET, Thailand

Description

Hotel extras

  • Fun hotel organised activities and more

  • Free flow unique beverage experience with MyGlass Package

  • Direct access to the Naithon beach

  • 277 rooms with luxury ocean pool villas

  • Just a 15-minute drive from the Airport, your vacation starts sooner.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Phuket Arcadia Naithon Beach

22/2 Moo 4 Naithon Beach, Amphur Talang
83110 PHUKET
Thailand

GPS:8.062978, 98.276642

Telephone
Fax +66 76 303 270

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,509 reviews

Customer review rating 5.0/5

Carolyn E. H. Couples - Confirmed reviews ALL

Everything about this place is fabulous. The location, the huge infinity pool, the view to the beautiful beach and to the ocean from both the pool and our room, the absolutely delicious, fresh breakfast, AND the delightful and very helpful staff including Punch, Bee and Nueng. On our arrival we met Albert, the hotel manager, a very attentive and charming man. He upgraded our room to the ocean view due to our gold Accor membership. What a lovely surprise. Staying here was such a delight. Thank you very much.

Dear Carolyn E. H., WOW indeed! Thank you so much for your amazing review — your words truly made our day. We are delighted to hear that you enjoyed every aspect of your stay, from the infinity pool and ocean views to the breakfast and the attentive service of our team. I will personally share your kind mentions with Punch, Bee, Nueng, and Albert — they will be so happy to know their efforts made your stay special. It was a real pleasure welcoming you, and we’re thrilled that the room upgrade added a lovely surprise to your visit. We can’t wait to welcome you back for another fabulous stay and more unforgettable memories here at Pullman Phuket Arcadia Naithon Beach. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 4.5/5

Philippe M. B. M. G. Couples - Confirmed reviews ALL

Located above one of the most preserved beaches in Phuket, the hotel is offering a very relaxing environment with distributed buildings within the hill. Facilities and equipments are making the stay enjoyable. The staff teams are very careful and supportive in all areas as well as in restaurants

Dear G., Thank you very much for taking the time to share your thoughtful feedback following your stay at Pullman Phuket Arcadia Naithon Beach. We are delighted to hear that you enjoyed our tranquil hillside setting, the preserved beach, and the relaxing environment we strive to create for our guests. It is wonderful to know that our facilities and the attentive service of our team, including in the restaurants, contributed positively to your experience. Your kind words are truly appreciated and will be shared with the team—they will be motivated to continue delivering exceptional care. We also value your constructive feedback. Suggestions such as additional equipment for drying swimsuits and improvements in housekeeping processes have been noted, and we are reviewing them to enhance comfort and convenience for our guests. Regarding sustainability, we appreciate your recognition of our current efforts and take note of your recommendations for electric shuttles and water fountains to further reduce single-use bottles—initiatives we are actively exploring. Your insights are invaluable in helping us maintain and improve the high standards our guests expect. We look forward to welcoming you back soon, so you can once again enjoy a serene and sustainable escape with us. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 5.0/5

Steven D. R. Couples - Confirmed reviews ALL

Just returned from this glorious hotel. Thank you for the best holiday ever and thank you to the wonderful staff for looking after me so well after having a fall your care and concern was incredible.

Dear Mr. R., Wow — what a joy it was to read your review! I’m so glad to hear that your stay with us was “above and beyond expectations,” especially after your fall. I can imagine how reassuring it must have been to feel cared for so attentively, and I’m thrilled that our team could make you feel comfortable and looked after. Your kind words about the room arrangements, the flannel bunny and elephant, and especially “Leem” on buggy duty really made my day. I will be sure to share your compliments with him and the entire team — it will mean a lot to know that their efforts made such a difference in your holiday. Thank you for taking the time to share your experience. Guests like you are what make our work so rewarding, and we hope to welcome you back for another memorable stay whenever you choose to return to Phuket. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 0.5/5

Hoi T. K. W. Families - Confirmed reviews ALL

I recently spent $590 USD for one night at this hotel, primarily due to its close proximity to the airport. However, the price is exorbitant for the standard of accommodation provided. Upon arrival, we checked out the pool, which was disappointingly dirty. There was a significant amount of a black substance at the bottom—nothing I could identify as natural debris. Additionally, it was clear that many guests had just come from the beach, as the pool was filled with sand. To make matters worse, I noticed some tourists swimming in their underwear, and there seemed to be no staff present to address these concerns. I attempted to reach out to the reception via phone for some amenities, but unfortunately, no one answered. I resorted to using their app to make my requests, which took multiple attempts and two hours before my needs were finally addressed. The hotel itself is quite large, and travel between areas is only possible via shared buggies. I’ve never experienced such a setup at a hotel charging this rate. Overall, I would not recommend staying here, and I certainly won't be returning.

Dear Hoi T. K. W., Thank you for taking the time to share your feelings so openly during your stay. I have read your review several times and truly understand how disappointed you must have felt, particularly as you chose to stay with us for convenience before your flight and during the Chinese New Year celebrations, when rates reflect the high seasonal demand. For your information, the main pool is cleaned and serviced twice daily early each morning and again at night as it is extremely popular throughout the day and continuous usage makes thorough servicing at that time impractical. That said, even during periods of high occupancy, the pool should always present well. I have personally asked our Engineering and Pool team to review procedures to ensure standards remain consistently high, especially during peak periods. Regarding swimwear attire, we have carefully reviewed CCTV footage from the timeframe of your visit. We fully agree that appropriate swimwear standards are essential for hygiene and guest comfort, and we are strict in enforcing this policy. For this reason, your comments surprised me hence viewing the CCTV footage. After reviewing the footage, we are pleased to share we were unable to find evidence of guests swimming in non-swim attire. Nevertheless, we will continue reinforcing supervision to ensure standards are upheld at all times. I am very concerned to learn about the difficulty you experienced contacting Reception and the delay in fulfilling your request. Even during high occupancy, responsiveness and clear communication are essential. A two-hour wait, particularly when you were attempting to reach us through the app, would understandably feel frustrating and disappointing. This is certainly not the level of service we aim to deliver. I fully respect that this experience has affected your impression and your intention to return. While I cannot change what has passed, I would genuinely welcome the opportunity to replace your current memory with a more positive one in the future. I would be pleased to personally extend a complimentary night should you consider giving us another opportunity, and you are most welcome to contact me directly to arrange this. Festive celebrations brings energy and vibrancy to the resort, but it should never come at the expense of the guest experience. It is truly appreciated, and it helps us on our Journey to create a resort “Guest Love”. We do hope we may have the opportunity to welcome you back in the future. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Customer review rating 4.0/5

Damien E. H. P. Families - Confirmed reviews ALL

We had a nice stay at Pullman Naithon beach. Staff was very nice, location is good. Reason for not being rated a 10 is some minor things in the room, which you don't expect to have when you pay 450 USD a night: one plug was not working properly, another one was pulling out from the wall. Also the hair dryer was basic and not functioning properly. Otherwise nice room.

Dear Damien E. H. P. , Thank you for taking the time to share your thoughts following your stay with us at Pullman Phuket Arcadia Naithon Beach. We are glad to hear that you enjoyed the location, the rooms, and the service from our team. I do apologize for the minor inconveniences you experienced in your room — the electrical plugs and the hair dryer not functioning as expected. Your comfort and convenience are very important to us, and I have shared your feedback with our Engineering and Housekeeping teams so that these issues are addressed promptly and do not affect future stays. It’s wonderful to know that, despite these small hiccups, you still had a nice experience overall. We truly appreciate your honest feedback as it helps us improve the small details that make a big difference. We hope to have the pleasure of welcoming you back soon, and to provide a flawless experience that reflects the standard we strive to deliver. With warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Other web-users rate our hotel

  • 1,128 reviews 8.5/10 Location
  • 1,624 reviews 8.5/10 Room
  • 2,134 reviews 8.8/10 Service
  • 16 reviews 9.1/10 WiFi
  • 939 reviews 9.5/10 Breakfast
  • 793 reviews 8.3/10 Amenities
  • 661 reviews 8.9/10 Vibe
  • 615 reviews 8.1/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Phuket