Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.5/5 979 reviews

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12th Main Koramangala, 3rd Block, 560034 BENGALURU, India

Description

Hotel extras

  • All-suite rooms with kitchenettes, living rooms & select suites with balconies.

  • Two premium restaurants, serving global and inspired Indian cuisine respectively.

  • Pet-friendly hotel with pet menu.

  • Spacious suites with comfortable beds.

  • Close proximity to major IT, business/financial hubs/districts, green parks & leisure spots.

Our accommodation(s)

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Hotel location

Grand Mercure Bangalore

12th Main Koramangala, 3rd Block
560034 BENGALURU
India

GPS:12.928873, 77.627443

Telephone
Fax +91 80 4512 1213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  979 reviews

Customer review rating 3.0/5

Kairavi D. Business - Confirmed reviews ALL

The location was good but there were several issues: My booking was for a suite with balcony but at check-in I was told that no rooms with balcony are available. This should be communicated beforehand. Seems very petty that you are trying to sneak a cheaper room and charge a higher price. There were a lot of mosquitoes in the room and as a guest it is ridiculous that I had to deal with them myself. Lastly, the managers at the breakfast buffet need to be attentive to all guests, not just a few select senior guests. I had to repeatedly remind them about my order while they directed all their attention to just ensuring two guests got everything they asked for immediately. As a regular at the Taj, I believe a lot more training is needed for your managerial staff in terms of hospitality and communication.

Customer review rating 1.5/5

Jaison J. Couples - Confirmed reviews ALL

water filter was not working, maintenance team couldnt fix it, Kettle was not working didnt bother to try and fix it., Bathrooms are outdated. Breakfast was poor! should be classified as a 5 star and be allowed to charge 5 star charges

Customer review rating 4.5/5

Ishita S. Families - Confirmed reviews ALL

I was traveling with an infant. The appartment room was very convenient. I could cook for my baby without the additonal hassle, and focus on work as well.

Dear Ishita S., Thank you for your positive feedback regarding your stay at Grand Mercure Bangalore. We are pleased to hear that you found our apartment room convenient for your needs while traveling with your infant. It is our goal to provide a comfortable experience for all our guests. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 4.5/5

Nishtha A. Business - Confirmed reviews ALL

Hotel staff is very polite and attentive.

Dear Nishtha A., Thank you for your kind words regarding your recent stay at Grand Mercure Bangalore. We are delighted to hear that you found your stay comfortable and enjoyed the diverse food options. Your appreciation for our staff's service is also greatly valued. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 5.0/5

Boskee R. S. Families - Confirmed reviews ALL

We had an absolutely wonderful stay at Grand Mercure Koramangala, Bangalore. The hotel offers the perfect blend of comfort, hospitality, and professionalism, making it an excellent choice for both short-term and long-term stays. What truly sets this property apart is its extraordinary customer service. A special thank you to General Manager Parag Shah, Duty Manager Avneet Singh Dhariwal, Assistant Front Office Manager Saumalya Kundu, Head Chef Vilas, F&B Manager Shubham, and the entire team for their warm hospitality and constant attention to detail. Their dedication to guest satisfaction is evident in every interaction. The rooms are extremely comfortable, the food is excellent, and the overall service experience is simply outstanding. Every team member goes the extra mile to ensure guests feel welcomed and valued. Highly recommended for anyone visiting Bangalore and looking for a seamless, comfortable, and memorable stay.

Dear Boskee R. S., Thank you for your generous feedback regarding your recent stay at Grand Mercure Bangalore. We are delighted to learn that you found our hotel to be the perfect blend of comfort, hospitality, and professionalism. It is gratifying to hear that our team members, including General Manager Parag Shah, Duty Manager Avneet Singh Dhariwal, Assistant Front Office Manager Saumalya Kundu, Head Chef Vilas, and F&B Manager Shubham, contributed positively to your experience. Your kind words about the comfort of our rooms, the quality of our food, and the outstanding service provided by our team are sincerely appreciated. At Grand Mercure Bangalore, we strive to ensure that every guest feels welcomed and valued, and it is rewarding to know that we succeeded during your visit. Thank you for recommending our hotel to others. We look forward to welcoming you back in the future for another memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Other web-users rate our hotel

  • 295 reviews 9.4/10 Location
  • 582 reviews 8/10 Room
  • 1,292 reviews 9.4/10 Service
  • 14 reviews 8.1/10 WiFi
  • 592 reviews 9.1/10 Food
  • 200 reviews 7.6/10 Cleanliness
  • 195 reviews 9/10 Breakfast
  • 74 reviews 5.5/10 Value

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