Dear Asheesh K., Thank you for your kind words regarding your recent stay at Grand Mercure Bangalore. We are delighted to hear that you and your colleagues enjoyed our service and hospitality. Your feedback motivates our team to keep delivering exceptional experiences. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Ashish K., Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the air conditioning issue and the mosquitoes in your room. We understand how disappointing this must have been and agree that this is not the standard of comfort we aim to provide. We are, however, grateful for your kind words about our team and are pleased to know you appreciated their hospitality during your stay. As an ALL Silver member, your feedback is especially valuable to us. We have shared your comments with our Engineering and Housekeeping teams for immediate corrective action, and we are also reviewing measures to improve room readiness and pest control. Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with the seamless experience you deserve. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Sumanta N., Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret that your experience did not meet your expectations. As an ALL Gold member, your feedback is especially valuable to us, and we are disappointed to learn that aspects of your stay fell short. We appreciate your comments regarding the breakfast variety and have shared them with our Culinary team as we continue to enhance our offerings. We have also noted your feedback about the carpets, room value, and overall experience, and it has been shared with the relevant teams for review as part of our ongoing improvement efforts. We are pleased to know that you found our team, WiFi, and cleanliness satisfactory, and we thank you for acknowledging these aspects of your stay. We truly value your loyalty and hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with a much-improved experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Vinod K. M., Thank you for taking the time to share your feedback following your recent business stay with us. We are delighted to know that you enjoyed our convenient location, spacious and comfortable rooms, and our breakfast offerings. It is wonderful to hear that you found the food tasty and had a pleasant stay with us. As an ALL Classic member, we truly value your loyalty and appreciate your recommendation. We are also grateful for your positive feedback on our team's hospitality and our sustainability initiatives. Thank you once again for choosing Grand Mercure Bangalore. We look forward to welcoming you back for another comfortable and memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Antony D. V. L., Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to know that you had a comfortable stay and that every aspect of your experience—from your booking and arrival to the accommodation, cleanliness, WiFi, and our team's hospitality—met your expectations. As an ALL Classic member, your loyalty and perfect recommendation mean a great deal to us. It is especially rewarding to hear that you would love to come back, and we truly look forward to welcoming you again. Thank you once again for your kind support. We look forward to hosting you at Grand Mercure Bangalore on your next visit. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Abhimanyu B., Thank you for choosing Grand Mercure Bangalore to celebrate such a special milestone, and congratulations on your engagement! We are truly delighted to know that we could make your celebration memorable. It is heartwarming to hear that Avneet and our Decor Team created such a beautiful surprise with the room decoration, complimentary cake, and the suite setup. Your kind words will certainly be shared with them—they will be thrilled to know they played a part in making your day so special. We are also pleased that you enjoyed your welcome experience, room upgrade, in-room dining, bar, breakfast, and the recognition extended to you as an ALL Gold member. Creating memorable moments for our guests is what we strive for every day. Thank you once again for celebrating this wonderful occasion with us. We wish you and your fiancée a lifetime of happiness together and look forward to welcoming you both back to Grand Mercure Bangalore for many more special celebrations. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Maluk M. M. A., Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the maintenance issues you encountered in your Executive Room, including the malfunctioning shower lever, poor bathroom drainage, and the non-functional TV. We understand how disappointing this must have been and agree that this is not the standard we strive to deliver. We also apologize for the condition of the towels and appreciate you bringing this to our attention. Your feedback has been shared with our Engineering and Housekeeping teams for immediate corrective action and closer inspection of our rooms. We are, however, pleased to know that you appreciated our breakfast, WiFi, and the hospitality extended by our team during your stay. As an ALL Classic member, your feedback is especially valuable to us. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with the seamless experience you rightfully expect. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Rajamanikkam A., Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to know that you had A. comfortable and peaceful stay at Grand Mercure Bangalore. It is especially rewarding to hear that you appreciated the cleanliness, spacious accommodation, and the quality of our food. As an ALL Silver member, your loyalty and perfect recommendation mean A. great deal to us. Your kind words are A. wonderful encouragement for our entire team, who strive to create memorable experiences for every guest. Thank you once again for your support. We look forward to welcoming you back to Grand Mercure Bangalore for another exceptional stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Vaibhav M., Thank you for your kind words regarding your recent stay at Grand Mercure Bangalore. We are delighted to hear that you enjoyed our hospitality and found the property to be clean. Your feedback is greatly appreciated. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Theodoros N. S., Thank you for taking the time to share such detailed and constructive feedback following your recent business stay with us. We are pleased to know that you enjoyed our quiet location, clean rooms, the well-equipped gym, and your experience at By The Blue. It is also encouraging to hear that you found the hotel to be good value for money and appreciated the professionalism of our colleagues there. At the same time, we sincerely apologize for the inconsistent breakfast experience at Verandah. Your feedback about delays in service, incomplete table setups, inconsistent attention from our team, and the lack of follow-through on guest requests is well noted. This is not the standard of hospitality we strive to deliver, and we have shared your observations with our Restaurant leadership team to strengthen training, consistency, and service readiness. We also appreciate your comments regarding the check-in experience. As a returning ALL Gold member, we understand the importance of recognizing repeat guests and personalizing interactions rather than following a standard script. Your feedback will help us coach our team to balance thoroughness with a more intuitive and guest-centric approach. Thank you once again for your honest feedback and continued loyalty. We hope to welcome you back to Grand Mercure Bangalore and provide you with a much more consistent and seamless experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear M. Z. M. A. K., Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to know that you had an amazing experience and enjoyed our ambience, accommodation, cleanliness, breakfast, and the hospitality extended by our team. It is especially heartening to hear that our colleague at the breakfast restaurant made you feel so warmly welcomed and took great care of you. We will be sure to share your appreciation with the team. At the same time, we sincerely apologize for your experience with the chicken panini sandwich. Your feedback regarding the freshness of the chicken has been shared with our Culinary team for immediate review, as food quality is something we take very seriously. As an ALL Classic member, your continued trust and recommendation mean a great deal to us. We look forward to welcoming you back to Grand Mercure Bangalore for another memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Judith B., Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret that your stay did not fully meet your expectations. We are especially sorry to learn that you found the mattress uncomfortable and experienced inconsistencies with our room service, including missing fresh water and amenities on multiple days. This is certainly not the standard of service we strive to deliver, and we apologize for the inconvenience caused. We are, however, pleased to know that you appreciated our breakfast, WiFi connectivity, and the support extended by our team during your stay. Your feedback has been shared with our Housekeeping and Operations teams to strengthen our room servicing process and ensure greater consistency for all our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with a much-improved experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Lauren E. L. D. T., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We are pleased to know that you found the hotel clean and appreciated the warm hospitality extended by our restaurant team and doormen. Your kind words for our housekeeping team are truly encouraging, and we will be delighted to share your appreciation with them. At the same time, we sincerely apologize for the inconvenience caused by the loud noise from the air vents in your room. We understand how disruptive this must have been, especially during the night, and have shared your feedback with our Engineering team for immediate inspection and corrective action. We also regret the lack of communication regarding your dinner inclusion being buffet-only, as well as the confusion during your early morning check-out despite your bill being settled the previous evening. This is certainly not the seamless experience we aim to provide, and we will review our communication and billing processes with the concerned teams. We appreciate your comments on the breakfast variety and will share them with our Culinary team as we continue to enhance our offerings for guests staying over multiple days. As an ALL Classic member, your feedback is especially valuable to us. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with a much quieter and more seamless stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Hari P. S., Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret that your experience was not as pleasant as we would have liked. Please accept our apologies for the inconvenience caused by the leaky taps in your room and the breakfast service that did not meet your expectations. Your feedback has been shared with our Engineering and Restaurant teams for immediate review and corrective action. We also appreciate your comments regarding the security checkpoint for cabs. While these measures are in place to ensure the safety of our guests, we understand the importance of a smooth arrival experience and will review the process to improve efficiency. As an ALL Classic member, your feedback is especially valuable to us. We truly appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a much-improved experience on your next visit. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Renganathan T., Thank you for your wonderful feedback and for sharing your experience with us. We are truly delighted to know that you had a comfortable stay and felt valued as an ALL Gold member. It is especially rewarding to hear that the warm welcome, room upgrade, personalized attention to your needs, and late check-out made your stay memorable. We are also pleased that you enjoyed the user-friendly ALL App experience, along with your time at Verandah for lunch and the bar. Your kind words are a great encouragement to our team, and we remain committed to making every stay special for our valued ALL members. We look forward to welcoming you and your partner back to Grand Mercure Bangalore for another memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Vimalraj K., Thank you for your positive feedback. We are pleased to hear that our reception staff provided you with excellent support during your stay. Your kind words will certainly be shared with the team, as they strive to create a welcoming experience for all our guests. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Fan W., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you enjoyed our daily breakfast and appreciated the wide variety of delicious options available. It is equally rewarding to hear that our friendly team made your stay even more enjoyable with their warm hospitality. As an ALL Classic member, your appreciation and recommendation mean a great deal to us and motivate us to continue delivering memorable experiences. We look forward to welcoming you back to Grand Mercure Bangalore on your next visit. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Anshina J., Thank you for taking the time to share your detailed feedback following your recent business stay with us. We sincerely regret that your experience did not meet your expectations. We are especially sorry to learn about the condition of the room, including the loose switch sockets, the air conditioning issue on your first night, the curtains not being properly set, and the maintenance concerns you encountered. We also apologize for the inconvenience caused by the power interruptions, particularly as they impacted your work during your stay. At the same time, we are truly grateful for your kind words about our team. It is heartening to know that you found our colleagues helpful, kind, and always willing to assist. We will be sure to share your appreciation with the entire team, as it will mean a great deal to them. As an ALL Classic member, your feedback is extremely valuable to us. We have shared your comments with our Engineering and Operations teams for immediate review and corrective action to improve the condition of our rooms and guest experience. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with a significantly improved stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Karthik S., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had a great experience with us and found Grand Mercure Bangalore to be an ideal place for business meetings. It is equally rewarding to hear that you appreciated our accommodation, cleanliness, and overall hospitality. As an ALL Classic member, your recommendation and continued trust mean a great deal to us. Your kind words encourage our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back to Grand Mercure Bangalore for another successful business stay. Kind Regards, Parag Shah Grand Mercure Bangalore