Grand Mercure Bangalore 5 stars

Customer review rating (ALL Rating) 4.5/5 1,019 reviews

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Description

Hotel extras

  • Close proximity to major IT, business/financial hubs/districts, green parks & leisure spots.

  • Two premium restaurants, serving global and inspired Indian cuisine respectively.

  • Located amidst lush, peaceful surroundings with effortless connectivity to the city.

  • Pet-friendly stays for a stress-free travel experience.

  • All-suite rooms with kitchenettes, living rooms & select suites with balconies.

Our accommodation(s)

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Room 1

Hotel location

Grand Mercure Bangalore

12th Main Koramangala, 3rd Block
560034 BENGALURU
India

GPS:12.928873, 77.627443

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,019 reviews

Customer review rating 5.0/5

Raza K. Business - Confirmed reviews ALL

Dear Raza K., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you had an excellent business stay and enjoyed our convenient location, well-maintained property, breakfast buffet, and the warm hospitality extended by our team. It is especially heartening to hear that Harsh at the Front Office made a positive impression with his friendly and helpful service. We will be sure to share your appreciation with him. Your kind words are a great motivation for our entire team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back to Grand Mercure Bangalore for another exceptional stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 4.0/5

Pankaj K. A. Business - Confirmed reviews ALL

Dear Pankaj K. A., Thank you for taking the time to share your feedback following your recent business stay with us. We are pleased to know that you had a comfortable stay and appreciated the accommodation, cleanliness, breakfast, and the hospitality extended by our team. It is especially wonderful to hear that our Chef took the time to engage with you and your family and contributed positively to your experience. We sincerely appreciate your feedback regarding the in-room hygiene amenities, particularly the body lotion. We understand your expectation of quality amenities consistent with the overall positioning of the hotel, and your comments have been shared with the concerned team for review. We also appreciate your feedback regarding WiFi connectivity and will continue working towards enhancing the overall guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to Grand Mercure Bangalore for an even more comfortable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 3.5/5

Lee C. L. Business - Confirmed reviews ALL

Dear Lee C. L., Thank you for taking the time to share such detailed and constructive feedback following your recent stay with us. We are pleased to know that you enjoyed the spacious room, the convenience of the kitchen, our excellent breakfast—especially the butter chicken with masala dosa—and the warm and helpful service extended by our team. At the same time, we sincerely apologise for the inconvenience caused by the issues with the electrical sockets, clogged toilet, and door closer. We understand how frustrating it must have been to encounter these concerns immediately upon entering the room, particularly the door issue which resulted in unnecessary noise and disturbance. Your feedback has been shared with our Engineering and Front Office teams to strengthen our pre-arrival room inspection process. We also appreciate your observation regarding the sofa and carpet. This has been shared with our Housekeeping team for necessary attention. Thank you once again for your valuable feedback and recommendation. We hope to welcome you back to Grand Mercure Bangalore and provide you with a more seamless and comfortable experience from the moment you arrive. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 2.5/5

Uvaraj .. Friends - Confirmed reviews ALL

Dear Uvaraj, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you appreciated our location, hospitality, amenities, cleanliness, and overall guest experience. It is encouraging to hear that you found many aspects of the property well appreciated. At the same time, we sincerely apologize for the concerns you experienced regarding the availability of kitchen utensils, outdated in-room infotainment, and your experience with our valet and security teams. Your feedback is valuable, and we have shared it with the concerned departments for review, with a focus on enhancing our service standards and training. We also appreciate your comments regarding WiFi connectivity and will continue working towards improving the overall guest experience. As an ALL Classic member, we truly value your patronage and thank you for your constructive feedback. We hope to welcome you back to Grand Mercure Bangalore and provide you with a much-improved experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Customer review rating 5.0/5

Markus R. Business - Confirmed reviews ALL

Dear Markus R., Thank you for your kind words regarding your recent stay at Grand Mercure Bangalore. We are delighted to hear that you enjoyed your time with us and appreciate your loyalty. We look forward to welcoming you back in the future. Kind Regards, Parag Shah Grand Mercure Bangalore

Other web-users rate our hotel

  • 302 reviews 9.5/10 Location
  • 596 reviews 7.9/10 Room
  • 1,300 reviews 9.4/10 Service
  • 12 reviews 7.7/10 WiFi
  • 598 reviews 9/10 Food
  • 304 reviews 8.4/10 Comfort
  • 210 reviews 7.4/10 Cleanliness
  • 206 reviews 8.8/10 Breakfast

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