Dear Florence, Thank you for taking the time to share your feedback following your stay with us. We are truly delighted to welcome you back for a second visit and to hear that you enjoyed your experience just as much this time. Your continued preference for Mövenpick Queenstown means a lot to us, and we would love to welcome you back again. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Dear Marilyn, Thank you for sharing your feedback. It's lovely to hear that you had a comfortable stay and enjoyed your time with us. I'm also pleased that you found the room, cleanliness and check-in experience to your liking. Thank you for your feedback on breakfast as well. We appreciate your comments and will keep them in mind as we continue to improve our offering. We hope to have the pleasure of welcoming you and your partner back to Mövenpick Queenstown. Kind regards, Gurjant Singh Assistant Manager

Dear Amir, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had such a wonderful experience. It is especially lovely to hear that our team made your children feel so welcome. They were a pleasure to have with us! Your kind words mean a lot to us, and I will definitely share them with the team. We look forward to welcoming you and your family back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Dear Zahraa, Thank you for sharing your feedback. I’m pleased to hear that you enjoyed our convenient location, the comfort of your room and, of course, the beautiful view during your stay. I’m genuinely sorry, however, for the disappointment regarding the barista coffee included with breakfast. I understand how frustrating it must have been to receive different information over the phone before making your booking. We will review this with our team to ensure clearer and more accurate information is provided to future guests. I’m also very concerned to hear about the unpleasant smell in the lift throughout your stay. This is certainly not the experience we want anyone to have, and I apologies that it affected your time with us. I have shared your comments with our housekeeping and maintenance teams so this can be investigated and addressed promptly. Thank you again for bringing these matters to our attention. We truly appreciate your feedback and hope to have another opportunity to welcome you and provide a much more enjoyable experience. Warm regards, Gurjant Singh Assistant Manager Mövenpick Hotel Queenstown

Dear Akim, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had such a lovely stay. Your positive feedback means a lot to our team, and we look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Dear Alice, We very much appreciate your comments regarding your stay at the Mövenpick Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Fenclova Duty Manager

Dear Ann, Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our beautiful views, convenient location, friendly team, and well-priced meals. However, I’m sorry that the Wi-Fi interruptions on both evenings affected your experience, and that the hot water issue on your first morning caused frustration. I completely understand your point that being advised in advance would have made the situation easier, and I apologies that the guidance you received did not provide the reassurance or assistance you expected. Your comments are valuable to us, and I will share them with our team so we can look more closely at these issues and improve the experience for our guests. We truly appreciate your loyalty as an ALL Accor member and your recommendation of our hotel despite these inconveniences. Ann, we hope to have the pleasure of welcoming you back to Queenstown for a more comfortable and seamless stay, with the wonderful experience you deserve. Warm regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Dear Judy, Thank you for taking the time to share such honest feedback about your stay with us. I’m glad that the beautiful lake view brought a memorable moment to your morning and that our team made you feel welcome and supported. I’m genuinely sorry, however, that your first impressions of the hotel were disappointing. I can understand how unsettling it must have been to see a different hotel name while checking your booking on the way to us. We appreciate you highlighting the confusion caused by the name change, and we recognize the importance of keeping our information consistent across all platforms so our guests can arrive with confidence. I’m also sorry that the room itself did not feel as fresh or inviting as it should have. Your comments about the stale bathroom smell and the neutral décor are well noted. A clean, fresh-smelling room is a basic expectation, regardless of the view, and I apologies that we fell short in this respect. Your suggestion to bring more character and warmth into our rooms is appreciated, particularly for guests whose rooms do not overlook the lake. Judy, thank you for sharing both the positives and the areas where we need to do better. Feedback like yours helps us look beyond the view and focus on the details that shape the entire guest experience. We hope to have another opportunity to welcome you back and provide a stay that feels more comfortable, refreshing, and memorable from the moment you arrive. Warm regards, Gurjant Singh Assistant Manager Movenpick Queenstown

Dear Nassim, Thank you for choosing Mercure Queenstown Resort for your family’s eight-night stay. We’re so pleased to hear that you enjoyed your time with us and that our friendly team made you feel welcome throughout your visit. It’s also wonderful to know that you found the hotel clean and our team always ready to help. I’m sorry, however, that our breakfast buffet did not meet your expectations. With an eight-night stay, having a good variety of options each morning is especially important, and I appreciate you bringing this to our attention. Your feedback will be shared with our team as we continue to look at ways to improve our breakfast offering and make it a more enjoyable start to the day. As a valued ALL Accor Gold member, we truly appreciate your loyalty and the opportunity to host you and your family. Thank you for your kind words and constructive feedback, which help us make meaningful improvements. We hope to welcome you and your family back to Queenstown for another lovely stay, with an even better breakfast experience next time. Warm regards, Assistant Manager Movenpick Queenstown

Dear Tania and S., Thank you for taking the time to share your feedback following your stay with us. We are delighted to welcome you back for your third visit and truly appreciate your continued loyalty. Your kind words mean a lot to us, and I will definitely share them with the team. We look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Dear Nicholas, Thank you for your lovely review. We are delighted to hear you enjoyed your stay and found our team welcoming. We also appreciate your feedback as it helps us identify areas for improvement. We look forward to welcoming you back to Mövenpick Queenstown. Warm regards, The Mövenpick Queenstown Team

Dear Shaowei, Thank you for your lovely feedback. We’re delighted you enjoyed your stay and the friendly service from our team. We’ll be sure to share your kind words with Ariadna. We also appreciate your feedback regarding the Wi-Fi, elevator, and steak, which helps us improve our guest experience. Thank you for your loyalty as an ALL Platinum member. We look forward to welcoming you back to Mövenpick Queenstown soon. Kind regards, Lucie Fenclova Duty Manager Mövenpick Queenstown

Dear Jeremy, Thank you for your feedback. We’re pleased you enjoyed the views and had a comfortable stay, and we appreciate your kind comments about our team. We’re sorry for the frustration caused by the parking charge and repeated warning notices, particularly after you had registered your vehicle at check-in. We understand how important it is for parking arrangements and charges to be clearly communicated. We also appreciate your comments about the housekeeping trolleys in the hallways and will share this with our team to help keep these areas tidy. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a smoother experience on your next visit. Warm regards, Gurjant Singh Assistant Manager The Mövenpick Team

Dear Seokhwan, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your stay and appreciated the cleanliness and service. It is wonderful to know that you would like to visit us again, and we look forward to welcoming you back to Mövenpick Queenstown. Sincerely, Micaela Gamboa Duty Manager Mövenpick Queenstown

Writing Dear Warren, Thank you for taking the time to share your feedback. I’m genuinely sorry that your stay with us didn’t live up to your expectations, especially as you were celebrating your 34th wedding anniversary. I can understand your disappointment. You had hoped for a little extra recognition for such a special occasion, and it’s unfortunate that we missed the opportunity to make it more memorable. I’m also sorry about the cheese platter, particularly that nothing was done to put things right when you raised the issue with our team. Your comments about the cocktails, the loud television, the stained carpets and the pillows are also disappointing to read. These details matter, and I appreciate you taking the time to point them out. While I’m glad you found our team friendly and enjoyed your dinner, I know this doesn’t make up for the aspects of your stay that fell short. Warren, we should have done better, and I’m sorry we didn’t give you and your wife the experience you were hoping for. Thank you for your honest feedback; it gives us a chance to learn and improve. Kind regards, Gurjant Singh Assistant Manager Mövenpick Queenstown