Hotel Am Konzerthaus Vienna MGallery 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,995 reviews

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Description

Hotel extras

  • Enjoy your time in our newly renovated rooms.

  • We are sustainably certified by the EU Ecolabel and Austrian Ecolabel.

  • Discover fine dining in the 4-chef hats / 1-Michelin star Restaurant Apron.

  • Free mineral water, WIFI, coffee and tea in the rooms.

  • Concierge and porter service, as well as on-site underground parking.

Our accommodation(s)

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Room 1

Hotel location

Hotel Am Konzerthaus Vienna MGallery

Am Heumarkt 35-37
1030 VIENNA
Austria

GPS:48.199693, 16.377311

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

APRON

With one Michelin star and four Gault Millau toques, APRON enchants with modern interpretations of Austrian cuisine. Reservation is required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,995 reviews

TripAdvisor Rating  4.5/5  281 reviews

Certificate of excellence 2024

Very Enjoyable Stay

Customer review rating 5.0/5

Lydia Couples - Confirmed reviews ALL

Dear Mrs. L., Thank you so much for your wonderful feedback about your stay at Hotel Am Konzerthaus – MGallery Vienna! We are truly delighted to hear that your first trip to Vienna was such a memorable experience and that we had the privilege of being part of it. Your kind words about our staff's dedication, the thoughtful design of our rooms, and our convenient yet peaceful location mean the world to us. It’s heartwarming to know that our team’s efforts to make your New Year’s Eve special were appreciated and helped create lasting memories. Hearing that you found our hotel a perfect blend of luxury, warmth, and Viennese charm is incredibly rewarding. We are so grateful for your recommendation and are already looking forward to welcoming you back on your next visit to Vienna. Please don’t hesitate to reach out if there’s anything we can do to make your future stays even more extraordinary. Warm regards, Victoria - Front Office Agent Hotel Am Konzerthaus

Great location near to gallery and St Charles' Church which is an iconic building.

Customer review rating 4.0/5

Phil Friends - Confirmed reviews ALL

Dear Mr. J., thank you for your detailed and thoughtful review. We’re thrilled to hear that you enjoyed the easy check-in process, appreciated our helpful and welcoming staff, and found your room beautiful and clean. It’s great to know that you loved our breakfast buffet with options for various tastes, including vegetarians, and enjoyed the barista coffee and fruit juices. We also appreciate your feedback regarding our evening drinks and food pricing, and we're happy that you found plenty of dining options nearby. Thank you for recommending us. We hope to have the pleasure of welcoming you back soon! Sincerely, Katarina Panacz Front Office Agent

Good location and excellent facilities, but, with an extremely poor attitude and irresponsible staffing…

Customer review rating 1.0/5

V Families - Confirmed reviews ALL

Dear Mr.V., Thank you for taking the time to share your experience. I am deeply sorry to hear about the numerous issues you encountered during your stay and sincerely regret that we did not meet the standards you rightfully expect and deserve. Please accept my apologies for the confusion and inconvenience caused at check-in regarding your debit card and the additional fee. I understand how frustrating this must have been and I am sorry that your concerns were not resolved promptly. I am also very sorry that our service fell short both in handling your luggage and providing consistent support throughout your stay. Regarding the oversight with your laundry as well as the lack of replenishment for basic amenities I can assure you that this does not reflect the level of care and attention we strive to offer our guests. Please accept my sincere apologies for the inconvenience. Your experience is far from the service we aim to deliver. Please be assured that your feedback has been shared with the relevant teams to address the issues and implement measures to prevent such occurrences in the future. It would mean a great deal to us if you would allow us the opportunity to restore your trust. Should you consider staying with us again we will commit to ensuring that your experience is seamless and enjoyable. Once again, I apologize for the disappointments you faced and thank you for bringing them to our attention. Kind regards, Apostolos Tsiantis Quality & Sustainability Manager

The transfer at the airport never arrived

Customer review rating 3.5/5

Valentina Couples - Confirmed reviews ALL

Dear Mrs. G., I would like to thank you for choosing to stay with us again and for your loyalty as an ALL Accor member. I am pleased to hear that several aspects of your stay were to your satisfaction! However, I am truly sorry for the inconvenience you faced upon your arrival. The delay in arranging your transfer and the lack of follow-up do not reflect the standards of service we strive to deliver. Please rest assured that this matter has been shared with the relevant teams to prevent such incidents in the future. Additionally, I regret that your welcome drink was overlooked. This should have been part of your experience as a valued member and I apologize for this oversight. We greatly value your feedback, and I hope we will have the opportunity to provide you with a much-improved experience in the future. Best regards, Apostolos Tsiantis Quality & Sustainability Manager

Impeccable!

TripAdvisor rating 5.0/5

Carlos L Couples - TripAdvisor review

Dear Carlos, Thank you for your glowing review! We’re thrilled to hear that your visit to Vienna was such a memorable experience and that our hotel played a special role in making it even more enjoyable. Vienna truly is a magnificent city, and we’re delighted that you had the opportunity to immerse yourself in its rich culture, art, and history. Your compliments on our impeccable service, perfect location, and clean, spacious rooms mean so much to us. We’re also glad you enjoyed dining in our restaurant—it’s wonderful to know we met your expectations. We sincerely appreciate your kind words about our team, and we’ll be sure to share your feedback with them. It would be our pleasure to welcome you back on your next visit to Vienna. Thank you once again for your thoughtful review! Warm regards, Victoria - Front Office Agent Hotel Am Konzerthaus

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Other web-users rate our hotel

  • 1,197 reviews 9.5/10 Location
  • 1,333 reviews 8.1/10 Room
  • 1,440 reviews 9.2/10 Service
  • 21 reviews 7.6/10 WiFi
  • 926 reviews 9.2/10 Breakfast
  • 428 reviews 8.3/10 Cleanliness
  • 367 reviews 9.2/10 Vibe

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