Dear Guest, Thank you for your wonderful feedback! We’re delighted you enjoyed our beautiful location, comfortable rooms, and attentive service. We look forward to welcoming you back soon! Sincerely, Kamalkhan Albina Guest Relations Supervisor of Novotel Living & Ibis Almaty Jetisu

Dear Masooma, Thank you for your kind review and for choosing ibis Almaty Jetisu. We are pleased to hear that you had a comfortable stay and appreciated our convenient location, as well as the prompt and attentive service from our reception team. We are especially glad that our English-speaking receptionists made your stay more convenient. We look forward to welcoming you again on your next visit to Almaty! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Guest, Thank you for sharing such detailed feedback about your stay. We are pleased to know that you enjoyed the comfortable beds, spacious room, convenient central location, and attentive service of our Front Desk team. Regarding the keycard, we would like to clarify that, as part of our eco-friendly policy, our Housekeeping team removes keycards left in the energy-saving card holder during room cleaning. We apologize for any inconvenience this M. have caused. Thank you once again for your valuable comments. We look forward to welcoming you back for another comfortable stay. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Olena S., Thank you for sharing such a positive review following your stay at ibis Almaty Jetisu. It is very rewarding to see that the central location, nearby shopping areas, and surrounding cafés and amenities contributed to a comfortable and convenient experience. Your kind note about the value for money is also highly appreciated. We look forward to welcoming you again on your next visit to Almaty. Sincerely, Kamalkhan Albina Guest Relations Supervisor ibis & Novotel Living Almaty Jetisu

Dear Hansa W., Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the quality of our service. We also value your comments regarding the mattress and the need for additional hooks in the bathroom. Your suggestions are important to us, and we will certainly review these points to enhance guest comfort. We hope to have the opportunity to welcome you again and provide an even better experience. Kind regards, Albina Kamalkhan Guest Relations Supervisor ibis Almaty Jetisu

Dear Maksim E., Thank you very much for your wonderful review and perfect score! We are delighted to know that you enjoyed our clean and beautiful rooms, convenient location, and the friendliness of our team. Your kind words mean a lot to us. We look forward to welcoming you again! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Tivin T., Thank you for your kind review and high rating! We’re glad to hear that you enjoyed our convenient location, clean rooms, and found the check-in process easy. It’s also wonderful to know that our team made a positive impression. We look forward to welcoming you again! Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Manvir S., Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the parking process and the lack of clear information, which caused the delay at the exit. We will work on improving communication and making everything more smooth and efficient for our guests. Regarding your request for cutlery, please note that our restaurant policy does not provide cutlery separately. However, we truly apologize if this was communicated in a rude manner — this is not the level of service we aim to deliver. We appreciate your understanding and are glad that our receptionist was able to assist you. Thank you once again for your comments. We will do our best to improve and provide a better experience in the future. Sincerely, Kamalkhan Albina Guest Relations Supervisor of ibis and Novotel Living Almaty Jetisu.

Dear Roland M., We very much appreciate your comments regarding your stay at the ibis Almaty Jetisu. I will share your feedback with our team to help us further improve our service. At the same time, please accept our sincere apologies for the oversight regarding the welcome drink, which was not provided during your stay. This does not reflect our usual standards, and we truly regret the inconvenience caused. I am confident that your feedback will serve as an encouragement to all of our staff as we strive to continuously enhance the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant. Sincerely, Zhumadilov Birzhan Front Office Manager

Dear Mr. Wan-ju L., Thank you very much for taking the time to share your feedback following your stay at ibis Almaty Jetisu. We are delighted to know that you enjoyed our convenient location and found your bed comfortable. It is also wonderful to hear that our housekeeping team made a positive impression by maintaining your room to a high standard. Your kind words are truly appreciated and will be shared with the team as recognition of their efforts. We sincerely appreciate your recommendation and look forward to welcoming you back to ibis Almaty Jetisu on your next visit to Almaty. Kind regards, Kamalkhan Albina Guest Relations Supervisor of Novotel Living & ibis Almaty Jetisu

Dear Selim S., Thank you very much for your wonderful feedback and for your excellent rating. We are delighted to hear that your stay exceeded expectations and that you found great value for money. It is especially pleasing to know that you enjoyed the breakfast, room size, and workspace. Your kind words mean a lot to us, and we look forward to welcoming you again in the near future. Sincerely, Kamalkhan Albina Front Office Supervisor ibis and Novotel Living Almaty Jetisu

Dear Timo W., Thank you very much for your continued trust and for sharing your kind feedback. We are truly delighted to know that you had another enjoyable stay with us. It is especially rewarding to hear your positive comments about our team — your recognition of their helpfulness means a lot to us. We look forward to welcoming you back again soon. Sincerely, Kamalkhan Albina Front Office Supervisor ibis and Novotel Living Almaty Jetisu

Dear Gloria E. M. V., Thank you very much for your continued trust and for sharing your detailed feedback. We are delighted to hear that you appreciate our location, comfortable rooms, and the friendliness and helpfulness of our team. At the same time, we sincerely thank you for your comments regarding the breakfast. We regret to hear that it did not meet your expectations during your most recent stay. Your feedback is very important to us, and we will share it with our culinary team to review and improve the quality and taste. We truly value your loyalty over the years and look forward to welcoming you again and providing you with an even better experience. Sincerely, Kamalkhan Albina Front Office Supervisor ibis and Novotel Living Almaty Jetisu

Dear Farid a. k., Thank you very much for your wonderful feedback and for your continued trust in ibis Almaty Jetisu. We are truly delighted to know that our hotel feels like a “home away from home” for you — this is the highest compliment we could receive. It is especially rewarding to hear your kind words about our team. We will be sure to share your appreciation with Tamina and Anton — they will be very pleased to know they made your stay even more enjoyable. We look forward to welcoming you back again very soon. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Sabia Y., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay, especially the clean and comfortable room and the beautiful mountain view from the large window. It is wonderful to know that these details made your experience more enjoyable. We also appreciate your comment regarding the socket placement. Your feedback is very valuable to us, and we will certainly take it into consideration as part of our ongoing improvements. We truly hope to welcome you back again soon for another pleasant and comfortable stay! Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.

Dear Ramadhan B. O. , Thank you very much for sharing such a detailed and thoughtful review of your recent stay at ibis Almaty Jetisu. We are delighted to learn that you enjoyed your six-night stay and appreciated our convenient location, comfortable rooms, cleanliness, and the service provided by our team. It is especially rewarding to know that you found the hotel to be a relaxing and welcoming place after your days exploring Almaty. We are also grateful for your recognition of our sustainability initiatives. At ibis Almaty Jetisu, we are committed to reducing our environmental impact and promoting responsible hospitality practices. It is wonderful to hear that these efforts enhanced your experience and resonated with your values as a traveler. Your kind words about the value, comfort, cleanliness, and environmental responsibility we strive to provide are truly appreciated and will be shared with our entire team. Thank you once again for choosing ibis Almaty Jetisu. We look forward to welcoming you back on your next visit to Almaty. Sincerely, Karolina Kashkovarova Guest relations manager of Ibis and Novotel Living Almaty Jetisu.

Dear Chynara, Thank you for your wonderful feedback and for giving us a perfect score. We are delighted to hear that you had a comfortable stay with us and that Assel made a positive impression during your visit. We will be sure to share your kind words with her, as recognition from our guests is a great motivation for our team. Thank you for choosing ibis Almaty Jetisu. We look forward to welcoming you back again soon. Sincerely, Karolina Kashkovarova Guest relations manager of Ibis and Novotel Living Almaty Jetisu.

Dear Samet A., Thank you for your perfect rating and kind words. We truly appreciate you taking the time to share your experience. Your special thanks to Anton mean a lot to us, and we will be sure to pass on your recognition to him. It is always encouraging for our team to receive such positive feedback. We look forward to welcoming you again in the near future. Sincerely, Karolina Kashkovarova Guest relations manager of ibis and Novotel Living Almaty Jetisu.