Dear Geoffrey B., Thank you for your positive feedback regarding your stay. We are pleased to hear that you found our accommodations comfortable and efficient. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Damian Kaye General Manager

Dear Lee C., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and atmosphere met your needs for a work stay, and that you found the beds comfortable. We look forward to welcoming you back. Sincerely, Damian Kaye General Manager

Dear Celia R., Thank you for your feedback. We are pleased to hear that you found our hotel pleasant, with helpful staff and comfortable rooms. We understand that the surrounding area may not have met your expectations but hope that you found the hotel a good base from which to explore the wider somerset area and hope that you will reconsider staying again in the future to explore further. Sincerely Damian Kaye General Manager

Dear Liz S., Thank you for sharing your feedback regarding your recent stay. I apologise for the experience you had with our bar service, the Night team take over when the bar is quiet which is why the shutters were down but I trust the team provided you with the drinks requested. Regarding the Shiraz, we do have large glasses of red wine for £11 and aim to offer a selection of wine by the glass to cater for as many tastes as possible, the prices themselves are set by the central MPW team so I will feedback your comments so they can be considered next time teh menu is updated. We offer flexible room servicing so I apologise if your request for servicing was not correctly passed on to the Housekeeping team. Thank you again for your comments which will be taken into account as we continuously aim to enhance our services. Sincerely, Damian Kaye General Manager

Dear Phil R., Thank you for your feedback. We are pleased to hear that you found the room to be quiet and that your stay met your needs. Your feedback is valuable to us, and we appreciate your comments. Sincerely Damian Kaye General Manager

Dear Alison N., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bridgwater Hotel. I was truly sorry to learn about your experience and the inconveniences you faced during your visit. I understand that the smell of cannabis smoke was obviously an issue however as we were unable to ascertain which room was smoking on the balcony the morning after there was not very much we could do to guarantee it wouldn't happen on a future night so I regret the actions of another guests detracted from your stay. I apologise if there was a misunderstanding when you spoke to reception initially, the intention was to look at our availability while you ate breakfast and then offer you some room alternatives. As you know we offered two alternative (upgraded) balcony rooms, on different elevations of the hotel, along with an upgraded room without a balcony however these alternatives were declined which is why we belatedly agreed to refund the remaining nights of your booking. Sorry if this wasn't how you understood the situation, rest assured we spoke to the team last week to ensure they are clear in how they describe the options available. Thank you once again for your comments, and I hope you might consider giving us another opportunity to serve you better in the future. Sincerely Damian Kaye General Manager

Dear Karen C., I regret to learn of your disappointment regarding the extra pillows you requested, unfortunately the team member that made the request made a slight mistake which meant the message didn't reach housekeeping for which I apologise - hopefully the team were able to bring these to the room in a timely manner once the issue was reported. I apologise that one of the small panes of the window has a broken exterior sheet of glass, rest assured it's completely safe while we await the production of a replacement unit. Your feedback is invaluable as we strive to improve our services and we have already reviewed the process to ensure requests are less likely to be inputted incorrectly in the future. Sincerely, Damian Kaye General Manager

Dear Phillip C., Thank you for your kind words regarding your most recent stay. We are delighted to hear that you found our staff welcoming and enjoyed the comfort of our rooms and the dining options available during your visits. We look forward to welcoming you back on your next visit to teh area. Sincerely, Damian Kaye General Manager

Dear Nicola B., Thank you for your kind words regarding your recent stay at Mercure Bridgwater Hotel. We are delighted to hear that you found our location convenient and our staff helpful. We look forward to welcoming you back in the future. Sincerely, Damian Kaye General Manager

Dear Julia S. H., Thank you for your kind feedback regarding your recent stay at Mercure Bridgwater Hotel. We are pleased to hear that you enjoyed the comfort of your bed, shower, and the attentiveness of our staff. However, I regret to learn about your experience with the Eaton Mess. Please be assured that we take feedback seriously, and we will address the matter with our kitchen team to ensure all dishes meet our quality standards. Your insights are invaluable in helping us enhance our guest experience so thank you for bringing this lapse in supervision of a new team member to our attention. Sincerely, Damian Kaye General Manager

Dear Darren W., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you continue to enjoy the comfortable rooms and find our dining options appealing. We look forward to welcoming you back for another exceptional experience. Sincerely, Damian Kaye General Manager

Dear Michaela S., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our parking facilities, warm reception, and room quality. Your positive comments motivate us to continue providing exceptional service to our guests. Sincerely, Damian Kaye General Manager

Dear Mark H., Thank you for taking the time to share your feedback. I regret that your experience with room cleanliness and restaurant service and will be sure this is fed back to the teams concerned. I'm sorry if you were unable to control the AC in your room, I have asked maintenance to monitor this as it may be an intermittent issue we need to investigate further as it seems to be working today so I apologise this wasn't the case during your visit. Sincerely, Damian Kaye General Manager

Dear Lisa E., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the cleanliness issues you encountered with both the bedding and towels. We strive to maintain high standards in our rooms, and it is disappointing to learn that we fell short in this regard during your visit. Your experience with our reception staff is also concerning; effective communication is crucial, and I regret that you did not receive the assistance you expected. It is our policy to ensure that all rooms are thoroughly cleaned and inspected prior to guest arrivals, and I appreciate you bringing these matters to our attention. Please rest assured that your comments will be reviewed with our team to enhance our service and cleanliness standards. Thank you again for your feedback, and I hope to have the opportunity to welcome you back for a more positive experience in the future. Sincerely Damian Kaye General Manager

Dear Craig C., Thank you for taking the time to share your feedback regarding your recent experience at the MPW Restaurant. I regret to hear that the service did not meet your expectations, particularly in terms of staff attentiveness and hospitality. Your comments regarding the delay in taking drink orders and the oversight with your pint and son’s juice have been noted. We strive to ensure our staff are well-trained and attentive, and I appreciate you bringing this to our attention. I also understand your concerns about the quality of the beverages and the overall dining experience. While we aim to provide a high standard of food and service, I regret that we fell short during your visit. Your feedback regarding the value of the meal and the specials we offer is valuable and will be taken into consideration as we continuously seek to improve. Thank you again for your insights. We hope to have the opportunity to better serve you in the future. Sincerely, Damian Kaye General Manager

Dear Stephanie W., Thank you for your positive feedback regarding your stay. We are delighted to hear that you found our rooms comfortable and clean, as well as enjoying the breakfast options. We appreciate your comments on the parking situation and are sorry that the temporary works to repair the ceiling made accessing the car park more difficult than normal. Sincerely, Damian Kaye General Manager

Dear Richard I., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our rooms comfortable and our staff attentive. It is always our goal to provide a welcoming environment for our guests. Sincerely, Damian Kaye General Manager

Dear Philip W., Thank you for taking the time to share your positive experience at Mercure Bridgwater Hotel. We are delighted to hear that you enjoyed the quality of your room, the delicious evening meal, and the friendly professionalism of our staff. Your compliments regarding our service and the cleanliness of the rooms are greatly appreciated. I'm sorry that the breakfast buffet wasn't as hot as it should have been and will address this with the team as they should be regularly replacing the hot items to ensure they retain temperature and quality. It is good to know that the on-site parking was convenient for you, and we would be pleased to welcome you back on your next visit to the area. Sincerely, Damian Kaye General Manager

Dear Jeremy M., Thank you for your feedback regarding your recent stay. We appreciate your comments about our location and are sorry to hear that you found the room condition did not meet your expectations. Your insights are valuable as we continuously strive to enhance our guests' experiences. Sincerely Damian Kaye General Manager