Mercure Bridgwater Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,017 reviews

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Mercure Bridgwater Hotel - Image 1
Mercure Bridgwater Hotel - Image 2
Mercure Bridgwater Hotel - Image 3
Mercure Bridgwater Hotel - Image 4
56 66 Eastover, TA6 5AR BRIDGWATER, United Kingdom

Description

Hotel extras

  • On site parking available (bookings not required, chargeable £10 per night)

  • On-site Marco Pierre White Steakhouse restaurant

  • Two meeting rooms which accommodate up to 40 people

  • Pets welcome in our Superior King and Twin Rooms only, £15 per pet, per night.

  • Electric car charging available 4 x 22w chargers and 1 x 50w charger

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with kingsize bed

Photo out of - Superior Room with kingsize bed

Superior room with king size bed features triple glazed windows, black out, work desk and chair, laptop safe, mini fridge, refreshment tray, Wi-Fi, and SMART TV. En suite with dual head rainfall shower. Perfect for business or leisure travel.

  • Views:

    City View

Max. number of persons
3
Area
From 9 m² / 96 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 9 m² / 96 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
See availabilities

Superior room with two single beds features triple glazed windows, black out, work desk and chair, laptop safe, mini fridge, refreshment tray, Wi-Fi, and SMART TV. En suite with dual head rainfall shower. Perfect for business or leisure travel.

  • Views:

    City View

Max. number of persons
2
Area
From 11 m² / 118 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Our finest rooms, in addition to the standard facilities incl. Wi-Fi rooms offer extras such as espresso machines, mini fridge with complimentary soft beverage selection and enhanced toiletries, slippers and bathrobes.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, audible and visual alarms with vibrating fire alarms on request.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Superior room with king size bed features triple glazed windows, black out, work desk and chair, laptop safe, mini fridge, refreshment tray, Wi-Fi, and SMART TV. En suite with dual head rainfall shower. Perfect for business or leisure travel.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 10 m² / 107 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Free movies/video
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Bridgwater Hotel

56 66 Eastover
TA6 5AR BRIDGWATER
United Kingdom

GPS:51.128882, -2.997712

Telephone
Fax +44000000
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 119 rooms
  • 6 rooms for people with reduced mobility
  • 4 connecting rooms
  • 119 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s TV Channels

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height:

  • Parking pricing: 11.80 € 10 GBP Per day

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

MARCO PIERRE WHITE STEAKHOUSE

Photo out of - MARCO PIERRE WHITE STEAKHOUSE

Dine in style at Marco Pierre White Steakhouse Bar & Grill, Bridgwater. Enjoy expertly cooked steaks, fresh local produce, and a welcoming atmosphere-perfect for business lunches, casual dining, or special occasions with friends and family.

Cooking style
International
Capacity
104
Accessibility
Accessible service
56 66 Eastover, TA6 5AR Bridgwater, United Kingdom
Telephone +44 1278 239679
Menu PDF
Cocktail menu PDF
Find out more and book

Exceptional closings

  • From to

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Dine in style at Marco Pierre White Steakhouse Bar & Grill, Bridgwater. Enjoy expertly cooked steaks, fresh local produce, and a welcoming atmosphere-perfect for business lunches, casual dining, or special occasions with friends and family.

Book

Our contemporary Bar is open all day offering everything from coffee to cocktails in a relaxed comfortable setting. If you're looking for somewhere to catch up with colleagues or for a night out with friends Bridgwater's premier bar is what you're after.

Wake up to a delicious breakfast at Mercure Bridgwater. Enjoy a variety of hot and cold options, freshly prepared using quality ingredients. Perfect for energizing business mornings or a leisurely start to your Somerset getaway.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,017 reviews

Customer review rating 2.5/5

Stevemr C. Business - Confirmed reviews ALL

Dear Steve C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the room and food; however, we regret that the service did not meet your expectations, thankfully the IT issues at the root of the delays has been rectified. Your comments regarding the seating will be duly noted for consideration when the furniture is changed. Sincerely, Damian Kaye General Manager

Customer review rating 3.5/5

John L. Couples - Confirmed reviews ALL

Dear John L., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you found your stay comfortable and enjoyed the local area. However, I apologise for the delays you experienced in our restaurant. We strive to provide attentive service to all our guests, and it appears we fell short during your visit. Your kind words about our front desk team are appreciated, and I will ensure your comments are shared with them. We value your input as it helps us improve our services. Sincerely, Damian Kaye General Manager

Customer review rating 5.0/5

Darrenmr K. Business - Confirmed reviews ALL

Dear Darren K., Thank you for your feedback regarding your recent stay. I appreciate your understanding of the wait times for food and room service which can occur when both the restaurant and room service are busy at the same time. Sincerely Damian Kaye General Manager

Customer review rating 2.0/5

David C. Couples - Confirmed reviews ALL

Dear David c., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the room lovely, but I apologise for your experience with our bar manager and restaurant availability, although we had a large group in we had plenty of early and late tables so I will investigate why you were not offered these at time. Your comments will be reviewed with the team as we continuously strive to improve our guest experience. Sincerely, Damian Kaye General Manager

Customer review rating 4.0/5

Lyn A. Friends - Confirmed reviews ALL

Dear Lyn A., Thank you for your feedback. We are pleased to hear that you enjoy staying with us. We appreciate your comments regarding the cleanliness not being to our normal high standards which we will feedback to the team to ensure our standards are maintained. Sincerely Damian Kaye General Manager

Dear Steve C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the room and food; however, we regret that the service did not meet your expectations, thankfully the IT issues at the root of the delays has been rectified. Your comments regarding the seating will be duly noted for consideration when the furniture is changed. Sincerely, Damian Kaye General Manager

Customer review rating 3.5/5

John L. Couples - Confirmed reviews ALL

Booked through Secrets Escape and had a great stay. Convenient for exploring the local area and the West Somerset Rail experience. Delays experienced in the restaurant on the Sunday when the team seemed to focus on large groups of contractors rather than couples. Longer delays in waiting for menus and dessert experience. Front desk staff very professional and nothing was too much trouble for them.

Dear John L., Thank you for your feedback regarding your recent stay with us. I am pleased to hear that you found your stay comfortable and enjoyed the local area. However, I apologise for the delays you experienced in our restaurant. We strive to provide attentive service to all our guests, and it appears we fell short during your visit. Your kind words about our front desk team are appreciated, and I will ensure your comments are shared with them. We value your input as it helps us improve our services. Sincerely, Damian Kaye General Manager

Customer review rating 5.0/5

Darrenmr K. Business - Confirmed reviews ALL

Had some long waits for food and room service. Which I can completely understand. I think the hotel is a little understaffed at times as I had to wait a long time for food. Staff were great and helpful nonetheless.

Dear Darren K., Thank you for your feedback regarding your recent stay. I appreciate your understanding of the wait times for food and room service which can occur when both the restaurant and room service are busy at the same time. Sincerely Damian Kaye General Manager

Customer review rating 2.0/5

David C. Couples - Confirmed reviews ALL

Room was lovely, but really grumpy bar manager, no tables available in restaurant could offer no alternative and seemed totally disinterested. We won’t bother with this hotel again.

Dear David c., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the room lovely, but I apologise for your experience with our bar manager and restaurant availability, although we had a large group in we had plenty of early and late tables so I will investigate why you were not offered these at time. Your comments will be reviewed with the team as we continuously strive to improve our guest experience. Sincerely, Damian Kaye General Manager

Customer review rating 4.0/5

Lyn A. Friends - Confirmed reviews ALL

I often stay at this hotel it's great apart from having to pay £10 to park per night and this time round it could have been a little cleaner.

Dear Lyn A., Thank you for your feedback. We are pleased to hear that you enjoy staying with us. We appreciate your comments regarding the cleanliness not being to our normal high standards which we will feedback to the team to ensure our standards are maintained. Sincerely Damian Kaye General Manager

Customer review rating 0.5/5

Brian H. Business - Confirmed reviews ALL

rooms 124, 224, 324 and 424 back onto a lift motor room that is loud all night and very warm. Added to that the window is like a letterbox at around 300mm deep by 1500mm long and this is at the ceiling height. The rainscreen cladding outside is metal and the rain bouncing off and then down onto the metal tables placed directly below the room number 24 makes for what can only be described as torture. I had little to no sleep for the two nights I was there.

Dear Brian H., Thank you for sharing your feedback regarding your recent stay at Mercure Bridgwater Hotel. I sincerely apologise for the discomfort you experienced due to noise levels and the room conditions. We strive to maintain a high standard of comfort and quality, and I regret that we did not meet those expectations during your visit. I have asked maintenance to investigate the noise your heard in 124 as the lift motor room is located on the 4th floor and certainly can't be heard on the first so there may be another issue we need to investigate. Thank you once again for your feedback, and I hope you will consider giving us another opportunity to serve you better in the future. Sincerely Damian Kaye General Manager

Customer review rating 4.5/5

Bridget R. Couples - Confirmed reviews ALL

Evening meal ,overnight stay and breakfast.

Dear Bridget r., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your anniversary celebration, including the evening meal and breakfast. We look forward to welcoming you back in the future. Sincerely, Damian Kaye General Manager

Customer review rating 4.5/5

Margaret L. Families - Confirmed reviews ALL

Great staff

Dear Margaret L., Thank you for your kind words regarding your comfortable stay and our dedicated staff. We are delighted to hear that you enjoyed your experience at Mercure Bridgwater Hotel. Your feedback is invaluable to us. Sincerely Damian Kaye General Manager

Customer review rating 4.5/5

Lesley C. Friends - Confirmed reviews ALL

We have stayed here several times the beds/pillows are really comfortable this time however the breakfast beans/mushrooms/tomato were cold or Luke warm every morning . We did tell the breakfast staff but they just said nobody else had complained

Dear Lesley C., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found the room comfortable. However, I regret to learn about the temperature of the breakfast items. Your comments will be reviewed with the team to ensure a better experience for future visits. Sincerely, Damian Kaye General Manager

Customer review rating 3.0/5

Keith W. Couples - Confirmed reviews ALL

When coming for breakfast I don't expect to spend time looking for clean glasses and cups. I also don't expect to have to find clean plates so I can eat without fear of food poisoning.

Dear Keith W., Thank you for your feedback regarding your recent breakfast experience. I sincerely apologise for the inconvenience you faced with the cleanliness of our dining ware. We strive to maintain high standards and will take your comments into account to improve our services. Sincerely Damian Kaye General Manager

Customer review rating 4.0/5

Anne L. Couples - Confirmed reviews ALL

We stay at the Mercure Bridgwater fairly regularly and always find the rooms clean and comfortable. The reception staff were welcoming and professional, especially Nicolete, who was incredibly helpful, cheerful and a real credit to the hotel. The food was very good too and beautifully presented, although service was quite slow at times and we waited around 30 minutes for dessert. Overall, another enjoyable stay and we’ll happily return.

Dear Anne L., Thank you for taking the time to share your positive experience at the Mercure Bridgwater Hotel. We are delighted to hear that you found our rooms to be clean and comfortable, and that our reception team, particularly Nicoletta, made a positive impression with their welcoming service. We appreciate your feedback regarding the dessert service and are sorry for the delay you experienced. We look forward to welcoming you back for another enjoyable stay. Sincerely, Damian Kaye General Manager

Customer review rating 4.5/5

Miles H. Couples - Confirmed reviews ALL

We had a lovely 4 day stay and enjoyed good service and comfy bed. The hotel provided everything we wanted.

Dear Miles H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our service and found your room and beds comfortable. It is always our goal to provide everything our guests need for a pleasant experience. Sincerely, Damian Kaye General Manager

Customer review rating 4.5/5

Andrew J. Couples - Confirmed reviews ALL

Comfortable hotel and good value for money. Breakfast unfortunately was poor in terms of service and quality of food however dinner was good.

Dear Andrew J., Thank you for taking the time to share your experience. We are pleased to hear you found value in your stay and enjoyed dinner. However, we regret that the breakfast service did not meet your expectations. We appreciate your feedback and will consider it for future improvements. Sincerely, Damian Kaye General Manager

Customer review rating 4.0/5

Dawn J. Couples - Confirmed reviews ALL

Superior room was excellent. Fast WiFi and air con. Very clean and the best shower I have had in a hotel. Base not slippery, hand rails and places to put things including hand towel. Rainwater type and normal handle. Multiple pump soaps, body wash, shampoo and conditioner rather than one for all. The pumps are difficult but everywhere uses them. My request for a quiet room was noted and followed. Booking communications excellent. Booked via Secret Escapes and all promised services were honoured. Reception and other staff friendly and welcoming. Location was in town and modern. I am a coeliac and had pre warned restaurant for dinner and breakfast. Seemed short staffed at peak times. Two coffee machines went down to one and caused issues. Breakfast had a choice of 4 gluten free cereals and various milks, which is the first time I have seen that. Gluten free sausages, beans, mushrooms, eggs supplied plus gluten free sliced toast. Second morning we had almost finished when the toast arrived though. Cereals, fruitx5, ham x2, cheeses, fancy bread, crumpets, bagels, yoghurt (good spread for most).Previous reviews mentioned gluten free muffin etc but I asked but was unavailable. Excellent fixed menu for dinner but some confusion as to what was gluten free. Official file info did not accommodate adjustments eg removing croutons. Information I was verbally told was not the same as the file. I think the file info was incorrect. About GF 3/4 choices for starter, GF 4 choices for main and GF 3 choices for dessert. They did label the food with a allergy stick. It would have been nice to have gf, gfa on the menu (but they did not have any of the symbols on there eg VG). For gluten free eating I have stayed at far worst hotels than this but also some better ones . Surprisingly good overall.

Dear Dawn J., Thank you for taking the time to share your experience at Mercure Bridgwater Hotel. We are pleased to hear that you found your superior room to be excellent, and that our facilities met your expectations, particularly the cleanliness and comfort. It is also gratifying to know that our booking communications and the attentiveness of our staff contributed positively to your stay. We appreciate your feedback regarding the gluten-free options available during your meals. We strive to provide accurate information for our guests with dietary restrictions so will investigate if you believe the files were out of date as the menu has only just been updated so this shouldn't be the case. Your observations about the labeling and communication of gluten-free choices are noted, and will be reviewed as we continually aim to improve our service and we will ask MPW if there is a way of including the adaptations in the matrix. We apologise for any inconsistencies you experienced regarding the availability of gluten-free items. Thank you once again for your insights. We look forward to welcoming you back in the future. Sincerely, Damian Kaye General Manager

Customer review rating 5.0/5

Michelle B. Families - Confirmed reviews ALL

Our family had a very enjoyable, comfortable stay at the Mercure Hotel Bridgwater. Our rooms were tastefully decorated as was the bathroom. The bathroom radiator was on which made for a cosy experience. We loved the breakfast the following morning, great selection, attentive and friendly staff.

Dear Michelle B., Thank you for your kind feedback regarding your recent stay at Mercure Bridgwater Hotel. We are delighted to hear that you found your accommodations comfortable and appreciated the tasteful décor, as well as the attentive service from our staff. It is great to know that you enjoyed our breakfast offerings. Your compliments will certainly motivate our team to continue providing excellent service. Sincerely, Damian Kaye General Manager

Customer review rating 5.0/5

Sonia S. Couples - Confirmed reviews ALL

Fantastic place to stay in the Bridgewater area. Great staff and restaurant.

Dear Sonia S., Thank you for your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff and restaurant to be exceptional. Your satisfaction is our priority, and we look forward to welcoming you back soon. Sincerely Damian Kaye General Manager

Customer review rating 5.0/5

Natalie C. Families - Confirmed reviews ALL

We had a lovely stay here. We had a dinner, breakfast deal and couldn't fault anything. From the time we arrived we were greeted by a lovely receptionist who booked us in. Our room was spacious and big and not noisy. Our meal that night was also very good and the breakfast in the morning was great. From the staff behind the bar to the restaurant staff were all polite and helpful. Would definitely head back here if ever in the area again - thanks for a lovely stay.

Dear Natalie C., Thank you for your kind words regarding your recent stay at Mercure Bridgwater Hotel. We are delighted to hear that you enjoyed our dinner and breakfast deal, along with the spaciousness and tranquility of your room. It is gratifying to know that our team made a positive impression with their polite and helpful service. Your feedback is invaluable, and we look forward to welcoming you back in the future for another lovely stay. Sincerely Damian Kaye General Manager

Customer review rating 5.0/5

Damian K. Business - Confirmed reviews ALL

very expensive also

Dear Damian K., Thank you for your positive feedback regarding your recent stay at Mercure Bridgwater Hotel. We are pleased to hear that you found the rooms clean. We understand that pricing can be a consideration and we strive to provide a high level of service and value for money in a changing market. Sincerely Damian Kaye General Manager

Customer review rating 5.0/5

Liam H. Friends - Confirmed reviews ALL

Really nice hotel located close to the town. Staff seemed very friendly despite dealing with a rude customer who didn't understand my disability. Staff were kind and offered a room upgrade as I was a member.

Dear Liam H., Thank you for your positive feedback regarding your recent stay at Mercure Bridgwater Hotel. We are pleased to hear that you appreciated our staff's friendliness and that they were able to assist you during your visit. Your support as a ALL member is highly valued, and we look forward to welcoming you back. Sincerely Damian Kaye General Manager

Customer review rating 2.0/5

Brian S. Couples - Confirmed reviews ALL

Given a disabled room on arrival. I am not disabled and 6ft 6ins. Not registered with card on arrival. Could not book evening meal to room. Room very clean but conditioner and body lotion container’s empty in bath room. Privilege room but no kettle in room as specified in room facilities. Excellent room service menu but no phone extension to order. Ridiculous price difference in wine prices. Just over £7 for 125m in room same wine in restaurant and same size over £11.00 in restaurant.

Dear Brian, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologise for the inconveniences you experienced during your visit, particularly concerning the accommodations provided to you. It is our priority to ensure that all guests have a comfortable and enjoyable experience, and I regret that we did not meet your expectations in this instance. Please rest assured the beds are the same size and the accessible rooms are actually bigger just with the addition of the chrome handles in the bathroom and additional alarm features. I appreciate your comments about the amenities in your room, we don't have a separate kettle as the coffee machines have a separate boiling water function in addition to the pod coffee function. Sorry two of the toiletries were not refilled prior to your arrival, these details are important, and I will ensure that they are reviewed with our housekeeping team. Regarding your meal service, I understand your frustration about the lack of communication related to room service ordering. We aim to provide clear information so will improve this when the menu is reprinted next. The apparent disparity in prices of the wine is due to the Room Service menu listing just the 175ml and 250ml options whereas the MPW drinks lists the cheaper 125ml price. Thank you once again for your valuable insights. Your feedback is essential in helping us enhance our services moving forwards. Sincerely, Damian Kaye General Manager

Other web-users rate our hotel

  • 324 reviews 7.8/10 Location
  • 765 reviews 8.1/10 Room
  • 719 reviews 8.4/10 Service
  • 10 reviews 9.2/10 WiFi
  • 356 reviews 7.2/10 Cleanliness
  • 286 reviews 6.9/10 Breakfast
  • 6 reviews 1.2/10 Wellness Area

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