Grand Mercure Bengaluru at Gopalan Mall 5 stars

Customer review rating (ALL Rating) 4.6/5 1,098 reviews

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Description

Hotel extras

  • Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.

  • Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates

  • 29 apartment styled suites, with state of the art kitchenette and private terrace

  • 8 well equipped meeting spaces to host events for 20-400 guests

  • La Utsav - the all day dining restaurant features the a' la carte menu

Our accommodation(s)

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark, Swamy Vivekananda Road
560093 Bengaluru
India

GPS:12.992607, 77.660589

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

La Utsav

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,098 reviews

Customer review rating 5.0/5

Vinayak G. Business - Confirmed reviews ALL

Very good rooms, very clean linen

Dear Mr. G., Namaskara! It is amazing to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Additionally, our hotel is centrally located, providing easy access to major attractions and essential amenities such as the metro, bus stops, malls, and more. We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future. Best Regards Ram Shetty General Manager

Customer review rating 5.0/5

Venkatesh K. Business - Confirmed reviews ALL

Room comfortable & spacious, staff service is great

Dear Mr. Venkatesh, Namaskara! It is amazing to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Additionally, our hotel is centrally located, providing easy access to major attractions and essential amenities such as the metro, bus stops, malls, and more. We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future. Best Regards Ram Shetty General Manager

Customer review rating 5.0/5

Sandeep K. K. G. Business - Confirmed reviews ALL

Had a very comfortable and pleasant stay in Bangalore. The hospitality was warm and thoughtful, and the staff went out of their way to make the experience special. Small gestures truly made a difference. The rooms were well maintained and the overall service was excellent. Would definitely recommend and look forward to staying again.

Dear Mr. G., Namaskara! It is amazing to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Additionally, our hotel is centrally located, providing easy access to major attractions and essential amenities such as the metro, bus stops, malls, and more. We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future. Best Regards Ram Shetty General Manager

Customer review rating 1.0/5

Akash A. Business - Confirmed reviews ALL

I am loyalty member with a gold status. I had some requests to accomodate our corporate group ( 5 travellers in 5 rooms ) on the same floor. I had communicated to the hotel via email in advance , but no one responded to the email . Later two days before the stay I got a whatsapp message, I responded to the whatsapp message and again no response. On arrival, neither our requests were noted, nor the rooms were ready. I entered the room at 11PM only to find the Air Conditioning not running and the the room at 26 degrees plus! ( I prefer cold rooms which is noted in my Accor preferences ) . I told the staff and there were like since the room was "unoccupied" that's the default temperature and you will have to wait for the Air Conditioning to cool down the room. It took 2 hours before the room came down to a bearable 23 degress and despite being set at 18 degrees , I didn't go down further :( Our restaurant experience was equally bad! We had arrived late due to a delayed flight so directly headed to the restaurant for dinner and order multiple dishes. We specifically told the staff to bring the items as and when they are ready and not sequence by starter / main course etc. I guess that went to a deaf ear and it took them 1 hour to get dal and roti! . My friend who had ordered the same waited for an hour watching the rest of us eat our food ! Absolutely pathetic, my worst Accor experience ever. Even IBIS is 100x better than this, responsive and efficient staff and fast service!

Dear Mr. A., Namaskara! Thank you very much for taking the time to speak with Syed and for sharing your experience so candidly. I am truly sorry that your stay did not begin the way it should have, especially considering your Gold status and the advance communication you had sent regarding your group’s request. I completely understand how disappointing it must have been to not receive responses to your email and WhatsApp messages, and to arrive late at night only to find the room not at the desired temperature and not fully ready as per your preferences. This is certainly not the experience we intend to deliver. I also sincerely regret the delay you faced at the restaurant after a long journey. Waiting for an extended period, particularly after clearly mentioning your service preference, would have been frustrating, and I genuinely empathize with you and your friends. Please be assured that your feedback has been carefully noted and shared with the concerned teams. We are addressing the gaps in our pre-arrival communication, room readiness checks, and service coordination to ensure this is not repeated. Your feedback is extremely valuable to us. We hope you will allow us another opportunity in the future to provide you with the seamless and responsive experience you rightfully expect from us. Best Regards, Ram Shetty General Manager

Customer review rating 5.0/5

Vijay B. G. Business - Confirmed reviews ALL

Nice

Dear Mr. G., Namaskara! It is amazing to know that you had a wonderful experience with us and would like to thank you for the amazing feedback. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Additionally, our hotel is centrally located, providing easy access to major attractions and essential amenities such as the metro, bus stops, malls, and more. We are elated to know that you thoroughly enjoyed the stay and were taken care well by Heartists who shall be delighted to read this review. Thank you once again for choosing us and we all look forward to welcoming you back soon in near future. Best Regards Ram Shetty General Manager

Other web-users rate our hotel

  • 198 reviews 9/10 Location
  • 446 reviews 8.7/10 Room
  • 752 reviews 9.2/10 Service
  • 13 reviews 9/10 WiFi
  • 167 reviews 8.6/10 Cleanliness
  • 166 reviews 8.9/10 Comfort
  • 164 reviews 9.6/10 Vibe
  • 118 reviews 8.3/10 Breakfast

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