Grand Mercure Bandung Setiabudi 5 stars

Customer review rating (ALL Rating) 4.6/5 669 reviews

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Description

Hotel extras

  • Large and warm, sparkling swimming pool

  • Lagoon rooms with direct access to swimming pool

  • 15 minutes driving to Lembang area

  • Best Bandung city view at Kepler Sky Lounge

  • Chinese fine dining at Jing Paradise

Our accommodation(s)

Hotel location

Grand Mercure Bandung Setiabudi

Jl Dr Setiabudi No 269 275
40154 BANDUNG
Indonesia

GPS:-6.85478, 107.595374

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  669 reviews

Customer review rating 3.5/5

Tanu M. R. Families - Confirmed reviews ALL

actually my last booking is not good because we got room quite far from the lift and also the tv still old tv not smart tv, so cant watch netflix, if im not mistaken room 736 my last booking QDJSCGNQ, so we ask reception other room which have smart tv. but not available.. the only chance offered was to move to junior sweet, + upgrade voucher and also additional chgs,

Dear Mr. Tanu M. R., Thank you for sharing your feedback regarding your recent stay in room 736. We sincerely apologize for the inconvenience caused by the room location and the TV not meeting your expectations. We understand how important modern amenities like a smart TV are for our guests. We appreciate that you discussed this with our reception team. As mentioned, the option to move to a junior suite with an upgrade voucher was offered, and we regret that additional charges were required. Please know that we take your comments seriously and will review how we can provide better room options in the future. Once again, we are thankful for your feedback, it is only through your feedback that we can identify ways to improve our service that we provide. I truly hope you will give us the opportunity to welcome you back again. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.0/5

K. K. Couples - Confirmed reviews ALL

1. Location bit out of town to the direction of Lembang. Bit far from eatery and food. 2. Clean and comfortable room. Bed was a bit too stiff. 3. Breakfast was sumptuous and quite delicious. Good coffee and proper croissants. 4. Unfortunately, the temperature of the shower was inconsistent, either too cold, or too hot. 5. The gem it the heated pool. So nice to swim.

Dear Mr. K., Thank you for taking the time to share your feedback with us. We are glad to hear that you found your room clean and comfortable, enjoyed the breakfast offerings, and had a pleasant experience in our heated pool. We apologize for the inconvenience you experienced with the shower temperature. Your comments have been shared with our engineering team to ensure this issue is addressed promptly. We also appreciate your feedback regarding the location and bed firmness, which helps us improve our guest experience further. We hope to welcome you back soon for an even more enjoyable stay. Yours sincerely, Engkun Kurnia General Manager

Customer review rating 4.5/5

B. B. Business - Confirmed reviews ALL

Comfortable stay with grup, nice ambience, great service

Dear Ms/Mrs. B., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 5.0/5

Stella D. Families - Confirmed reviews ALL

Always happy to stay in here . With all facility and warm pool .. love 💕

Dear Ms/Mrs. Stella D., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Customer review rating 4.5/5

Ihsan M. Solo - Confirmed reviews ALL

One of the best mercure ive ever stayed. Very comfortable and great hospitality

Dear Mr. Ihsam M., Thank you for sharing your wonderful review. Hope it will not be too long before we get a chance to welcoming you back for another wonderful staycation at Grand Mercure Bandung Setiabudi. Best regards, Engkun Kurnia General Manager

Other web-users rate our hotel

  • 174 reviews 8/10 Location
  • 818 reviews 9/10 Room
  • 1,174 reviews 9.5/10 Service
  • 12 reviews 8.4/10 WiFi
  • 918 reviews 9.3/10 Food
  • 497 reviews 9.1/10 Breakfast
  • 491 reviews 9.1/10 Amenities
  • 438 reviews 9.6/10 Cleanliness

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