Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,512 reviews

Best price
guarantee
Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,512 reviews

Customer review rating 3.5/5

Suna S. Families - Confirmed reviews ALL

Cafe - We waited for an hour for our order. Cleaning- they just fixed the bad and put new towels, the rest was remaining the same. It was really horrible service which I've seen in my life. I also told the reception about this. Kids activities and the opportunities are nice, we really enjoyed with kids. So the only kids activities can make me stay there again.

Dear Suna S., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you and your children enjoyed the kids' activities available at the resort. However, I apologize for the delays you experienced at the café and the cleaning service in your room. We strive to maintain a high standard of service, and your comments will be taken into consideration as we continuously work to improve our guest experience. Your input is invaluable to us, and we hope to welcome you back in the future. Warm Regards, Michelle Taylor General Manager

Customer review rating 2.0/5

Patrick M. Families - Confirmed reviews ALL

The wording on the booking system needs to be clearer, i paid $361 for 1 night for two adults and a 7 year old, the booking said the child sleeps for free and i indicated on my filters that we needed two beds, arrived to the room and there was one king bed and a sofa bed that wasn’t made up! I rang to reception and told that it would be an extra $50 to get the bed made up!!! the man that answered the phone was extremely condescending to the point I needed to hang up the phone on him, I’m a paying customer and was spoken to like a child! The parking indicated that it was $15 a night yet I got charged $25! The rainbow slide for the kids was a free for all, the water in the pond was disgusting! We won’t be back

Dear Patrick M., Thank you for taking the time to share your experience at Fairmont Resort Blue Mountains. I sincerely regret to learn about the concerns you encountered during your stay, particularly regarding the room arrangements and the interactions with our staff. I apologize for any confusion regarding the bed configuration and the additional charge for making up the sofa bed. We strive to provide clear information in our booking system and will review this to enhance clarity for our guests. Regarding your experience with our team, we value all feedback and will address your concerns to ensure our service aligns with our commitment to guest satisfaction. We appreciate your comments and hope you will reconsider visiting us in the future, as we continuously aim to enhance our guest experience. Warm Regards, Michelle

Customer review rating 4.0/5

G P. P. Families - Confirmed reviews ALL

The Easter activities were very generous and the kids loved them. The fact that there was no Accor discount for meals plus a surcharge I thought was rather rude. We couldn’t get the air conditioning in our room warm enough and the tap over the sink splashed everywhere. The food on offer in the family meal areas was very ordinary but we enjoyed the atmosphere and our meals in Embers. Apart from those small things we had a lovely weekend.

Dear Mr P., Thank you very much for taking the time to share your feedback following your recent family stay with us at Fairmont Resort Blue Mountains. We are delighted to hear that you and your family enjoyed the Easter activities and that they were such a highlight for the children. It is also wonderful to know that the atmosphere and service at Embers made a positive impression, and we appreciate your kind words about our team — they will certainly be shared. We are sincerely sorry for any disappointment caused by the absence of an ALL Accor Explorer dining discount during your stay, as well as the public holiday surcharge. Please allow us to clarify that public holidays fall under Accor’s standard “blackout dates”, during which member dining benefits do not apply across Accor properties. These dates are published on the official Accor website for transparency. That said, we fully understand how this may have been frustrating, and we apologise for the inconvenience it caused. Thank you also for bringing to our attention the issues with the room temperature and the splashback from the bathroom tap. Your comments have been shared with our maintenance team to ensure these matters are addressed. We also appreciate your feedback regarding the family dining options, which has been passed on to our culinary team for review. Despite these concerns, we are very pleased to hear that you still enjoyed a lovely weekend overall and that many aspects of your stay, including service, cleanliness, breakfast, and check‑in, met or exceeded expectations. We value your loyalty as both an ALL Accor Gold member and an Accor Vacation Club member, and we truly appreciate you choosing to stay with us. We hope to have the opportunity to welcome you and your family back again in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Radhika R. Families - Confirmed reviews ALL

visited with a 5mo old, 2 yr old and 2yr old pup- there's so much to do here we didn't have to leave the resort at all the whole long weekend. Clean rooms. Lots of kids entertainment. 2yo is on the short side so he missed out on train rids ,rainbow slides, boat etc. but will definitely be back once they are older . Still had plenty to do with young kids. Pup had so much space to walk around too. Clean room. Great to have a courtyard for pet. Staff so accomodating of pet -we managed to have breakfast etc. in hallway/lounges etc. just outside the restaurant.

Dear Radhika R., Thank you for taking the time to share your experience at Fairmont Resort Blue Mountains - MGallery Collection. We are delighted to hear that you and your family, including your puppy, had a wonderful long weekend at our resort. It is gratifying to know that you found our facilities to be accommodating for young children and pets alike. We appreciate your positive remarks regarding the cleanliness of your room and the variety of entertainment options available for families. It is our goal to provide an enjoyable environment for guests of all ages. We understand that some activities may have limitations for younger guests, but we are pleased to learn that there was still much for your family to enjoy. We look forward to welcoming you back in the future when your children are older, as we are confident they will find even more to love. Thank you once again for your kind feedback. Warm Regards, Michelle Taylor General Manager

Customer review rating 2.5/5

Ifrat I. Families - Confirmed reviews ALL

Understaffed during holiday period - resort was very popular over the break period however it did not seem like the there was adequate staffing arranged to suit, particularly in the restaurants.

Dear Ifrat I., Thank you for your feedback regarding your recent stay. We acknowledge that high occupancy during peak periods can pose staffing challenges. Your comments will be reviewed as we continually strive to enhance guest experiences, especially in our dining venues. Warm Regards, Michelle Taylor General Manager

Other web-users rate our hotel

  • 1,391 reviews 8.2/10 Location
  • 2,691 reviews 5.8/10 Room
  • 2,787 reviews 7.5/10 Service
  • 24 reviews 3.8/10 WiFi
  • 1,537 reviews 4.9/10 Food
  • 1,007 reviews 5.6/10 Comfort
  • 896 reviews 3.5/10 Cleanliness
  • 679 reviews 6.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura