Novotel Mexico City World Trade Center 4 stars

Customer review rating (ALL Rating) 4.5/5 372 reviews

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Novotel Mexico City World Trade Center - Image 1
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Novotel Mexico City World Trade Center - Image 4
AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez, 03100 MEXICO CITY, Mexico

Description

Hotel extras

  • Wake up by the World Trade Center, in one of Mexico City's most vibrant and safest areas.

  • DELIA restaurant and bar, celebrates Mexican food, tasting it is a great experience.

  • Eco Certified Hotel in Green Key. We are committed to sustainable actions.

  • Great ease of access to the best tourist attractions in Mexico City.

  • We are Pet Friendly! (Please check conditions with the hotel)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive room, 1 queen bed, view of the World Trade Center.

Photo out of - Executive room, 1 queen bed, view of the World Trade Center.

Executive room, 1 queen bed, view of the World Trade Center.

  • Views:

    City View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
See availabilities

Discover the Superior Room King: Designed for your rest and well being. Relax in your king size bed, enjoy a freshly brewed coffee and connect with the city from a modern and welcoming space, designed to inspire every moment of your trip.

  • Views:

    City View

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • 21'/53 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

The Superior Room with queen size bed offers 205 sq.ft. of warmth and style. Ideal for relaxing or unwinding, it features a private bathroom with shower, high-speed WiFi and mini-bar. A modern and cozy refuge to enjoy every moment in the city.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Safe large enough to accommodate a laptop
See availabilities

The Superior Room with 2 double size beds is ideal to share with family or friends. Its 226 sq.ft. combine modernity and comfort, with a private bathroom with a shower, WiFi, mini-bar and coffee and tea set. A practical space to live and enjoy together.

  • Views:

    City View

Max. number of persons
4
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

From the 20th floor, the Superior Suite King invites you to experience the city from above. Wake up to unique views, relax in its king size bed, and renew your senses. With modern and comfortable details, every moment becomes unforgettable.

  • Views:

    City View

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Mexico City World Trade Center

AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez
03100 MEXICO CITY
Mexico

GPS:19.3933486, -99.1723636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 106 rooms
  • One room for people with reduced mobility
  • 34 family rooms
  • 2 connecting rooms
  • 106 non-smoking rooms
  • 21 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Pets

Pets allowed Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Well-being

Fitness center

  • On site

Sports and leisure

Gym

  • On site
  • Near the property
  • Indoor parking
  • Public

  • Parking pricing: 8.12 € 160 MXN Per day
  • Parking for a week

Security

  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

DELIA BISTRO

Photo out of - DELIA BISTRO

DELIA Bistró is authentic Mexican: modern dining with its own identity; traditional flavors becoming unique experiences. Cuisine full of history and creativity, in a dynamic, fresh and contemporary style.

Cooking style
Bistro
Chef name
Jose Ramon Castellanos
Capacity
66
Accessibility
Accessible service
AV Insurgentes Sur 710, Col Del Valle Norte, Delegacion Benito Juarez, 03100 Mexico City, Mexico
Telephone +52 55 9262 9047

Menu average price: 16.50 € 325 MXN

Brunch Details

  • brunch platter

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu

DELIA Bistró is authentic Mexican: modern dining with its own identity; traditional flavors becoming unique experiences. Cuisine full of history and creativity, in a dynamic, fresh and contemporary style.

At Delia Bistró, Novotel WTC CDMX, experience a buffet breakfast full of color and flavor: freshly baked bread, local fruits and Mexican delicacies that invite you to discover the magic of Mexico City from the very first morning.

Enjoy a modern fitness center at Novotel equipped with cardio machines, weights, and a stretching area. With natural light and a motivating atmosphere, it's the ideal space to maintain your energy and well being during your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  372 reviews

Customer review rating 2.0/5

Jennifer L. Business - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback with us. Please accept my sincere apologies for the inconveniences you experienced during your stay. I am particularly sorry that the toilet was not functioning properly upon your arrival and that it took until the following day to resolve the issue. I also regret the recurring problems with the cold water and water pressure during the mornings of your stay. More importantly, I apologize for the initial response you received from our Front Desk team. Your concern should have been taken seriously from the beginning, and we should have promptly sent our Maintenance team to inspect the issue rather than suggesting that you were operating the system incorrectly. We are reviewing these incidents with the departments involved to reinforce our response and follow-up procedures and prevent similar situations from occurring in the future. On a positive note, I am very pleased to know that Sergio provided you with pleasant and helpful service during breakfast. I will be sure to share your kind words with him and the rest of our team. Thank you again for bringing these matters to our attention. Your feedback is valuable to us and helps us identify areas where we need to improve. We sincerely hope to have the opportunity to provide you with a much smoother and more comfortable experience on a future visit. Novotel WTC Staff.

Customer review rating 5.0/5

Liliana S. F. Families - Confirmed reviews ALL

Thank you very much for taking the time to share such a wonderful review. We are delighted to know that you enjoyed our beautiful and comfortable hotel, our convenient location, and, above all, the outstanding service provided by our team. It is especially rewarding to hear that you found all of our staff friendly and welcoming. We will be happy to share your kind words with the entire team, as this recognition is a great motivation for everyone. We are also pleased to know that the cleanliness of your room and the way it was presented contributed to making your stay feel comfortable and enjoyable. Maintaining clean, well-presented rooms is one of our priorities, and we are glad this was reflected in your experience. We are happy that our umbrellas were helpful during the rainy weather as well. It is always our pleasure to provide those little details that make our guests' stay more convenient and pleasant. Thank you once again for your kind comments and for choosing us during your visit to Mexico City. We look forward to welcoming you back and providing you with another excellent experience. Novotel WTC Staff.

Customer review rating 3.5/5

Marcos B. Business - Confirmed reviews ALL

Thank you for taking the time to share your honest feedback. We sincerely regret that your recent experience did not meet your expectations, particularly regarding the recognition of your ALL Gold status. We understand your disappointment and agree that your membership should have been identified and acknowledged proactively by our team, without requiring you to mention it yourself. We also regret the way the early check-in request was initially handled and the information provided regarding the additional charge. This is not the level of personalized attention we aim to provide to our loyal ALL members. We have taken note of your feedback and will reinforce with our Front Office team the importance of reviewing and recognizing our guests' loyalty status, as well as ensuring that the benefits and conditions applicable to each member are properly communicated from the beginning. Regarding the size and design of our rooms and bathrooms, we understand that the dimensions may not meet every guest's expectations, particularly in relation to the rate. We appreciate your comments and would like to invite you, on your next visit, to contact our Reservations team prior to your arrival. They will be happy to provide personalized recommendations and guide you toward the room categories and options that may be better suited to your preferences and space requirements. We are especially sorry that this situation led you to give us your lowest rating to date. We truly value your loyalty as an ALL Gold member and hope you will give us another opportunity to provide the attentive, personalized welcome and experience you should have received from the very beginning. Novotel WTC Staff.

Customer review rating 4.0/5

Elvia P. A. C. Families - Confirmed reviews ALL

Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to know that from the moment of your arrival, our Front Desk team made you feel welcome through their friendliness, professionalism, and willingness to assist with your questions. It is also wonderful to hear that you enjoyed the location, as well as the design, cleanliness, and comfort of your room. We truly appreciate your positive comments about how our hotel makes the most of its space. We do, however, regret that the toilet design and the noise you experienced affected your comfort. Your observation is very valuable, and we will share it with our Maintenance and Operations teams so that the installation can be reviewed and any necessary adjustments can be made. Most importantly, thank you for your wonderful recognition of our breakfast team. We are very happy to let you know that the colleague you described is Sergio. We will certainly share your kind words with him. His enthusiasm, positive attitude, and genuine warmth toward our guests are qualities we greatly value, and we are sure he will be delighted to know that his service brought such happiness to your mornings. Thank you once again for recognizing the dedication of our team. We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience. Novotel WTC Staff.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Thank you very much for your kind feedback and for letting us know that you plan to come back again. We are delighted to hear that you had an overall positive experience with us. We sincerely apologize that the shower water on the 8th floor was not hot enough during your stay. We understand how important a comfortable shower is, and we will share your comments with our Maintenance team so they can review the water temperature and ensure the proper operation of the system. We also appreciate your feedback regarding the coffee served at the restaurant. We will review the strength and variety of the options available, as we want to make sure our guests can enjoy a coffee that meets their preferences. Thank you once again for helping us identify these opportunities for improvement. We look forward to welcoming you back and providing an even better experience on your next visit. Novotel WTC Staff.

Thank you for taking the time to share your detailed feedback with us. Please accept my sincere apologies for the inconveniences you experienced during your stay. I am particularly sorry that the toilet was not functioning properly upon your arrival and that it took until the following day to resolve the issue. I also regret the recurring problems with the cold water and water pressure during the mornings of your stay. More importantly, I apologize for the initial response you received from our Front Desk team. Your concern should have been taken seriously from the beginning, and we should have promptly sent our Maintenance team to inspect the issue rather than suggesting that you were operating the system incorrectly. We are reviewing these incidents with the departments involved to reinforce our response and follow-up procedures and prevent similar situations from occurring in the future. On a positive note, I am very pleased to know that Sergio provided you with pleasant and helpful service during breakfast. I will be sure to share your kind words with him and the rest of our team. Thank you again for bringing these matters to our attention. Your feedback is valuable to us and helps us identify areas where we need to improve. We sincerely hope to have the opportunity to provide you with a much smoother and more comfortable experience on a future visit. Novotel WTC Staff.

Customer review rating 5.0/5

Liliana S. F. Families - Confirmed reviews ALL

The hotel is very beautiful, comfortable and the service from the staff was outstanding. I rained a lot in the city, and they even lent me umbrellas, which I really appreciated. The location is great!

Thank you very much for taking the time to share such a wonderful review. We are delighted to know that you enjoyed our beautiful and comfortable hotel, our convenient location, and, above all, the outstanding service provided by our team. It is especially rewarding to hear that you found all of our staff friendly and welcoming. We will be happy to share your kind words with the entire team, as this recognition is a great motivation for everyone. We are also pleased to know that the cleanliness of your room and the way it was presented contributed to making your stay feel comfortable and enjoyable. Maintaining clean, well-presented rooms is one of our priorities, and we are glad this was reflected in your experience. We are happy that our umbrellas were helpful during the rainy weather as well. It is always our pleasure to provide those little details that make our guests' stay more convenient and pleasant. Thank you once again for your kind comments and for choosing us during your visit to Mexico City. We look forward to welcoming you back and providing you with another excellent experience. Novotel WTC Staff.

Customer review rating 3.5/5

Marcos B. Business - Confirmed reviews ALL

It looks like a standard Ibis Style instead of a Novotel, very small rooms and bathroom that does not reflect the price. The hotel did not even look at my accor gold status, and ask for a half day payment in order to to do an early check in (noon), so I had to explain them my status.

Thank you for taking the time to share your honest feedback. We sincerely regret that your recent experience did not meet your expectations, particularly regarding the recognition of your ALL Gold status. We understand your disappointment and agree that your membership should have been identified and acknowledged proactively by our team, without requiring you to mention it yourself. We also regret the way the early check-in request was initially handled and the information provided regarding the additional charge. This is not the level of personalized attention we aim to provide to our loyal ALL members. We have taken note of your feedback and will reinforce with our Front Office team the importance of reviewing and recognizing our guests' loyalty status, as well as ensuring that the benefits and conditions applicable to each member are properly communicated from the beginning. Regarding the size and design of our rooms and bathrooms, we understand that the dimensions may not meet every guest's expectations, particularly in relation to the rate. We appreciate your comments and would like to invite you, on your next visit, to contact our Reservations team prior to your arrival. They will be happy to provide personalized recommendations and guide you toward the room categories and options that may be better suited to your preferences and space requirements. We are especially sorry that this situation led you to give us your lowest rating to date. We truly value your loyalty as an ALL Gold member and hope you will give us another opportunity to provide the attentive, personalized welcome and experience you should have received from the very beginning. Novotel WTC Staff.

Customer review rating 4.0/5

Elvia P. A. C. Families - Confirmed reviews ALL

Since the arrival the friendliness on registration was great, with a smile, supportive, answering questions and doubts, and very professional. The hotel is located near places I wanted to visit this time. The room is pretty well designed , clean, comfortable. What is not really perfect is the toilet design, is a bit uncomfortable, make a bit of not properly installed noise. All the rest was impressive how all worked in that limited space for the hotel. The highly in personnel was during breakfast! I am terrible with names but the guy in breakfast area that is a bit older compared to the rest of the team was a life happiness for itself, contagious with the good treatment, and happy view of life. He deserve an acknowledgment (sorry I forgot his name)

Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are delighted to know that from the moment of your arrival, our Front Desk team made you feel welcome through their friendliness, professionalism, and willingness to assist with your questions. It is also wonderful to hear that you enjoyed the location, as well as the design, cleanliness, and comfort of your room. We truly appreciate your positive comments about how our hotel makes the most of its space. We do, however, regret that the toilet design and the noise you experienced affected your comfort. Your observation is very valuable, and we will share it with our Maintenance and Operations teams so that the installation can be reviewed and any necessary adjustments can be made. Most importantly, thank you for your wonderful recognition of our breakfast team. We are very happy to let you know that the colleague you described is Sergio. We will certainly share your kind words with him. His enthusiasm, positive attitude, and genuine warmth toward our guests are qualities we greatly value, and we are sure he will be delighted to know that his service brought such happiness to your mornings. Thank you once again for recognizing the dedication of our team. We hope to have the pleasure of welcoming you back soon and providing you with another memorable experience. Novotel WTC Staff.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We will come back again. All good just hot water on shower on floor 8 and the coffee oat the restaurant is an opportunity as well, not strong enough and no options rather.

Thank you very much for your kind feedback and for letting us know that you plan to come back again. We are delighted to hear that you had an overall positive experience with us. We sincerely apologize that the shower water on the 8th floor was not hot enough during your stay. We understand how important a comfortable shower is, and we will share your comments with our Maintenance team so they can review the water temperature and ensure the proper operation of the system. We also appreciate your feedback regarding the coffee served at the restaurant. We will review the strength and variety of the options available, as we want to make sure our guests can enjoy a coffee that meets their preferences. Thank you once again for helping us identify these opportunities for improvement. We look forward to welcoming you back and providing an even better experience on your next visit. Novotel WTC Staff.

Customer review rating 3.5/5

Sergio A. F. G. Business - Confirmed reviews ALL

Normal

Thank you for taking the time to share your feedback with us. We are delighted to know that you found our rooms comfortable and that you had an enjoyable stay. We also appreciate your comments regarding our breakfast buffet. Guest feedback is invaluable, and we will share your observations with our culinary team as we continuously look for ways to enhance the variety and overall dining experience. We hope to have the pleasure of welcoming you back soon and providing you with an even better stay. Novotel WTC Staff.

Customer review rating 5.0/5

Enrique T. Business - Confirmed reviews ALL

Clean

Thank you very much for sharing your feedback with us. We are pleased to know that you found our hotel clean and that your overall experience was positive. We sincerely appreciate your trust and loyalty as a Diamond member of ALL – Accor Live Limitless. It is a privilege to welcome our most loyal guests, and we remain committed to providing the quality service and attention to detail that you deserve. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon and continuing to provide you with enjoyable and memorable stays. Equipo Novotel WTC.

Customer review rating 4.0/5

Hector P. S. Solo - Confirmed reviews ALL

Great service, really comfortable, everything great. My only complaint is that the AC was extremely loud.

Thank you very much for taking the time to share your experience with us. We are delighted to know that you had a comfortable stay and that you enjoyed our service, cleanliness, and the overall condition of our facilities. We truly appreciate your positive comments, and we are also grateful for the opportunity to review the areas where we can improve. We sincerely apologize for the inconvenience you experienced with the air conditioning noise and for the difficulties you encountered while trying to complete your reservation online. We understand how frustrating this can be, and we have shared your feedback with the corresponding teams to help us improve these processes. Regarding the water bottle, we appreciate your suggestion. We are always looking for ways to enhance our guests’ comfort and will take your comment into consideration. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Equipo Novotel WTC.

Customer review rating 3.5/5

Alma V. Families - Confirmed reviews ALL

Well located for an overnight stay before leaving the city the morning after. Welcoming staff. Just be aware of the standard suite being extremely small ( we struggled with 2 large suitcases) and the walls are thin ( we heard people chatting in the hall outside our room).

Thank you for taking the time to share your detailed feedback regarding your recent stay. We are pleased to know that you found our location convenient for your travel plans and that our team made you feel welcome. Your kind words about our staff are truly appreciated and will be shared with the team. We also sincerely appreciate your constructive comments. We regret that the room size was not as comfortable as you expected, especially when accommodating larger luggage, and we apologize for the inconvenience caused by the lack of sufficient towels, the noise from the hallway, and the incident with the bed frame. Your observations have been shared with our Housekeeping, Maintenance, and Operations teams, as they provide valuable insight into areas where we can continue improving both comfort and safety for our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable and enjoyable stay. Novotel WTC Staff.

Customer review rating 4.5/5

Laurent H. Families - Confirmed reviews ALL

Well designed hotel with just 6 rooms per floor. Good bed but the curtains could block out a bit more light.

Thank you for taking the time to share your feedback and for your kind comments about your stay. We are delighted to know that you enjoyed our hotel's modern design and found your room comfortable, especially the bed. It is always rewarding to hear that our guests appreciate the atmosphere and comfort we strive to provide. We also appreciate your suggestion regarding the blackout curtains. Your feedback has been shared with our team, as we are always looking for ways to improve our guests' comfort and overall experience. Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit and providing you with another enjoyable stay. Novotel WTC Staff.

Customer review rating 3.5/5

Laura W. Families - Confirmed reviews ALL

The location is great, the service is good, everybody is welcoming and nice, BUT the towels are beyond horrible, they are old, thin, and they will only leave us one or two (hand and body); we needed to request more all the time. They didn't look clean at all. Just because of the towels, I will never stay here again.

Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our location and that our team's service made you feel welcome throughout your stay. Your kind words about our staff are truly appreciated. At the same time, we sincerely apologize for the inconvenience you experienced with the towels. We regret that their condition and the limited quantity provided did not meet your expectations or our own service standards. Please rest assured that we have shared your comments with our Housekeeping team, as maintaining high-quality linens and ensuring our guests have everything they need are priorities for us. We are truly sorry that this aspect of your stay left such a negative impression. We appreciate your honest feedback, as it helps us identify opportunities to improve the experience we provide to all our guests. Novotel WTC Staff.

Customer review rating 4.5/5

Humna N. Couples - Confirmed reviews ALL

Lovely experience. Room well stocked with amenities. The staff were very friendly and helpful, and the hotel was conveniently located close to transportation.

Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to know that you had such a lovely experience and that you found your room well-equipped with the amenities needed for a comfortable stay. It is especially rewarding to hear your kind words about our team. Providing friendly and attentive service is at the heart of what we do, and your recognition will be shared with our staff as great encouragement. We are also pleased that our convenient location near public transportation contributed to an enjoyable visit. We truly appreciate your preference and look forward to welcoming you back on your next trip. Novotel WTC Staff.

Customer review rating 1.5/5

Hazael M. Couples - Confirmed reviews ALL

The hotel has a major bath towel supply problem. On my first day, the staff scrambled for an hour to get me a couple of towels. They were not able to change the towels daily during my stay. Staff admitted there is an issue with the towels for the entire property.

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the availability and replacement of bath towels during your stay. We understand how important this aspect is to our guests' comfort, and we regret that we were unable to provide the level of service you expected and deserve. Please accept our apologies for the delay in delivering towels upon your arrival and for not being able to replenish them daily as intended. Your comments have been shared with the appropriate teams, as we continuously work to improve our operational processes and ensure a more consistent experience for all our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, providing you with a much more satisfactory stay. Novotel WTC Staff.

Customer review rating 4.0/5

Alberto T. O. Business - Confirmed reviews ALL

I had read somewhere about the noise of the doors, and I found out it was true. I thought the neighbors were slamming on purpose, but that I cannot tell for certain. Still, just the doors. I did point to a couple of other small things at the front desk, so maybe they will take care. I send a few items for laundry and they didn't come back until I was about to check out. Probably because it was over the weekend, but I wish I had clear information prior to that. I don't mention any of this as a complain, but rather as a comment to study and maybe take care for in the future.

Thank you very much for taking the time to share such thoughtful and detailed feedback about your stay with us. We truly appreciate your comments regarding the door noise, laundry service timing, room temperature comfort, and waste separation practices. Feedback like yours helps us identify opportunities for improvement and better understand our guests' experiences. We will certainly review these points with the appropriate teams to determine how we can enhance both our communication and overall guest comfort. We are especially grateful for your kind words about our staff. It is wonderful to know that their friendliness, patience, and willingness to help made a positive impression on your stay. We will be delighted to share your compliments with the team, as recognition like this is a great source of motivation for them. Thank you as well for presenting your observations in such a constructive manner. We value guests who help us grow through their insights and suggestions. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Novotel WTC Staff.

Customer review rating 4.5/5

Raul M. L. Couples - Confirmed reviews ALL

Kind staff, comfortable room, good breakfast, nice location. Only detail with the room is that the door from the shower could not be closed properly.

Thank you very much for sharing your feedback with us. We are pleased to know that you enjoyed our kind staff, comfortable room, good breakfast, and convenient location. We also appreciate you bringing the issue with the shower door to our attention. Your comments are very helpful, as they allow us to review these details and continue improving our facilities for our guests. We hope to have the pleasure of welcoming you again on your next visit. Novotel WTC Staff.

Customer review rating 5.0/5

Marseille A. Solo - Confirmed reviews ALL

Located right next to the bus stop. Staff was friendly and welcoming. Room was comfortable and clean. Had a great time. Food and drinks are good too!

Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed our convenient location, as well as the friendliness and welcoming service from our team. It is also wonderful to hear that you found your room comfortable and clean, and that you had a great time during your stay. We are pleased that you also enjoyed the food and drinks offered at the hotel. We truly appreciate your kind comments and look forward to welcoming you back on your next visit. Novotel WTC Staff.

Customer review rating 4.0/5

Camila M. Business - Confirmed reviews ALL

Very nice room, well located and comfortable.

Thank you very much for taking the time to share your feedback. We are pleased to know that you found the room comfortable, well located, and that our staff contributed positively to your stay. At the same time, we sincerely apologize for the inconveniences you experienced during your visit. The situation you mentioned regarding the missing toilet paper during room cleaning is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention so we can reinforce these details with our housekeeping team. We also regret the inconvenience related to accessing drinking water. Your comments are very valuable to us, as they help us evaluate how we can improve the experience for our guests while continuing our sustainability efforts. We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide you with an even better stay. Novotel WTC Staff.

Customer review rating 4.0/5

Delwin W. Business - Confirmed reviews ALL

Well located and comfortable stay

Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed our convenient location and had a comfortable stay. We would also like to sincerely thank you for being a valued member of the ALL – Accor Live Limitless loyalty program. Your loyalty means a great deal to us, and it is always a pleasure to welcome our members. We truly appreciate your comments and look forward to welcoming you back on your next visit. Novotel WTC Staff.

Customer review rating 5.0/5

Sayan D. C. Families - Confirmed reviews ALL

All the staff were friendly and solved all my questions

Thank you very much for sharing your comments with us. We are delighted to know that our team was friendly and able to assist you with all your questions during your stay, and that you appreciated our convenient location. We would also like to thank you for being a valued member of the ALL – Accor Live Limitless loyalty program. Your loyalty is truly appreciated, and it is always a pleasure to welcome our members. We look forward to welcoming you back on your next visit. Novotel WTC staff.

Customer review rating 4.5/5

Rob D. Couples - Confirmed reviews ALL

Located in a good area with easy public transport outside the front door. Good restaurants close by. Staff were friendly and efficient.

Thank you very much for taking the time to share your feedback and for your rating. We are delighted to know that you enjoyed our convenient location, as well as the easy access to public transportation and nearby restaurants. It is also wonderful to hear that our staff provided you with friendly and efficient service during your stay. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back on your next visit. Novotel WTC Staff.

Other web-users rate our hotel

  • 399 reviews 9.4/10 Location
  • 533 reviews 6/10 Room
  • 794 reviews 9.2/10 Service
  • 11 reviews 4.8/10 WiFi
  • 265 reviews 3.4/10 Comfort
  • 260 reviews 8.9/10 Food
  • 220 reviews 9.1/10 Breakfast
  • 203 reviews 6.8/10 Cleanliness

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