Dear Ms. K., Thank you for taking the time to share your feedback following your stay at Château de Mazan - Handwritten Collection. We are delighted to read that you enjoyed your stay overall, particularly our restaurant, and that our location proved convenient for exploring the region. Your kind words regarding the helpfulness of our team are also greatly appreciated. We regret, however, the inconvenience you experienced regarding parking upon arrival. Your comments about improving communication on parking reservations, as well as the accessibility and signage between the parking area and the hotel, are very valuable and have been shared with the relevant teams. We also appreciate your suggestion regarding a light dining option outside restaurant opening hours. Feedback such as yours helps us identify opportunities to further enhance the guest experience. Thank you once again for your detailed observations and for your loyalty as an ALL Gold member. We hope to have the pleasure of welcoming you back to Provence in the future. Kind regards, Guillaume MALAIZÉ

Dear Mrs E., We would like to sincerely thank you for your excellent rating and your very kind feedback following your stay at Château de Mazan - Handwritten Collection. We are delighted to hear that your weekend with us was a true success and that both the experience offered by our House and the welcome provided by our team met your expectations. We very much look forward to the pleasure of welcoming you back to Provence in the near future. Kind regards, Guillaume MALAIZÉ

Dear Ms. C., Thank you for sharing your feedback following your stay at Château de Mazan - Handwritten Collection. We are very pleased to read that you enjoyed the comfort of your room and appreciated the friendliness and support of our team throughout your visit. We also take good note of your comment regarding breakfast and the overall value perception, and we thank you for sharing your thoughts, which help us continuously improve. We hope to have the pleasure of welcoming you back in Provence in the future. Kind regards, Guillaume MALAIZÉ

Chère Armelle S., Nous vous remercions chaleureusement d’avoir partagé votre retour suite à votre séjour en couple au Château de Mazan - Handwritten Collection. Nous sommes ravis de lire que vous avez apprécié la qualité du service, l’attention de notre équipe ainsi que le confort et la décoration de votre chambre. Votre satisfaction est la plus belle récompense pour nous, et vos compliments seront partagés avec grand plaisir avec l’ensemble de nos collaborateurs. Nous vous remercions également pour votre confiance lors de votre réservation via l’application ALL. Ce sera un réel plaisir de vous accueillir de nouveau au Château de Mazan pour une prochaine parenthèse à deux. Bien cordialement, Guillaume MLAIZÉ

Dear Mr W. We are sincerely sorry to read that your experience did not meet your expectations. Regarding your room, your reservation did correspond to the selected category: a room with a bathtub, located in the château’s annex on the second floor. We do understand that the absence of an elevator may have caused inconvenience, and we truly appreciate your comment as it helps us communicate this information more clearly ahead of our guests’ arrival. We also regret the inconvenience you experienced with the Wi-Fi, air conditioning, and the bathroom facilities. Please rest assured that your remarks have been shared with our teams so that the necessary checks and follow-up can be carried out. We are equally sorry to learn that your breakfast experience was disturbed. What you described does not reflect the level of comfort and hospitality we aim to provide, and we sincerely apologize for this. Thank you again for taking the time to share your comments. Guest feedback is very important to us and helps us continue improving our services. We truly regret that we were not able to provide the experience you had hoped for during your stay as a couple. Kind regards, The Château de Mazan Team

Dear Bartosz, Thank you very much for your kind feedback and for taking the time to share your experience. We are delighted to read that you enjoyed our central location in Mazan, making it easy for you to explore the beautiful region of Provence. We are also very pleased that our team was able to accommodate your change of plans and adjust your reservation accordingly. It is great to know that you appreciated the charm of your room as well as the quality of our restaurant. Your satisfaction is our greatest reward, and your comments have been shared with the entire team as encouragement to continue delivering the same level of service. We truly hope to have the pleasure of welcoming you back again soon to Château de Mazan – Handwritten Collection. Kind regards, The team at Château de Mazan

Dear Mr W. , Thank you very much for sharing your feedback following your stay with us. We are delighted to read that you enjoyed the comfort, cleanliness, and convenient location of our hotel. It is also a pleasure to know that our team contributed positively to your experience through their friendliness and helpfulness. Your kind words are truly appreciated and will be shared with the entire team as encouragement to continue delivering high-quality service. We hope to have the pleasure of welcoming you back again soon to Château de Mazan – Handwritten Collection. Kind regards, The team at Château de Mazan

Dear Mr M. , Thank you very much for taking the time to share your feedback. We are delighted to read that you enjoyed your stay with us, particularly the comfort of your room and the friendliness of our team. Your kind words are truly appreciated. We also thank you for your constructive comment regarding the restaurant service. We are sorry that the level of personalization did not fully meet your expectations. Your feedback has been shared with our restaurant team, as it is very important for us to continuously improve, especially during busy periods. We hope to have the pleasure of welcoming you back again soon to Château de Mazan – Handwritten Collection for an even more seamless experience. Kind regards, The team at Château de Mazan