Château de Mazan - Handwritten Collection 4 stars

Customer review rating (ALL Rating) 4.6/5 21 reviews

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Description

Hotel extras

  • Historic residence, former summer residence of the Marquis de Sade

  • Proximity to Mont Ventoux, Avignon, Isle sur la Sorgue and Gordes

  • Recently renovated château with elegant ambience and upscale facilities

  • Restaurant La Cour du Chateau - bistro cuisine with a taste of Provence

  • Gardens, outdoor pool, petanque court, treatment rooms, private parking

Our accommodation(s)

Hotel location

Château de Mazan - Handwritten Collection

8 place Napoleon
84380 MAZAN
France

GPS:44.056113, 5.127063

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LA COUR DU CHATEAU

In the shade of the mulberry trees or in the dining room, the restaurant La Cour du Château offers modern, sparkling, gourmet bistro cuisine. Enjoy Provence flavors and discover the riches of the terroir.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  21 reviews

Customer review rating 4.5/5

Armelle S. Couples - Confirmed reviews ALL

Excellent service. Attentive personnel. Very modern and well decorated room.

Chère Armelle S., Nous vous remercions chaleureusement d’avoir partagé votre retour suite à votre séjour en couple au Château de Mazan - Handwritten Collection. Nous sommes ravis de lire que vous avez apprécié la qualité du service, l’attention de notre équipe ainsi que le confort et la décoration de votre chambre. Votre satisfaction est la plus belle récompense pour nous, et vos compliments seront partagés avec grand plaisir avec l’ensemble de nos collaborateurs. Nous vous remercions également pour votre confiance lors de votre réservation via l’application ALL. Ce sera un réel plaisir de vous accueillir de nouveau au Château de Mazan pour une prochaine parenthèse à deux. Bien cordialement, Guillaume MLAIZÉ

Customer review rating 2.0/5

Yu C. W. Couples - Confirmed reviews ALL

The hotel does not have an elevator, which should have been mentioned to guests in advance, as it’s not stated on the official website. The facilities are quite dated, and the Wi-Fi was completely unusable. There is no walk-in shower, so taking a bath in the tub was very inconvenient. Additionally, the air conditioning wasn't cooling properly, making the room feel stuffy and have a noticeable odor. The service was just average. While having breakfast, I could hear the kitchen staff arguing very loudly, showing a complete lack of consideration for the guests' dining experience.

Dear Mr W. We are sincerely sorry to read that your experience did not meet your expectations. Regarding your room, your reservation did correspond to the selected category: a room with a bathtub, located in the château’s annex on the second floor. We do understand that the absence of an elevator may have caused inconvenience, and we truly appreciate your comment as it helps us communicate this information more clearly ahead of our guests’ arrival. We also regret the inconvenience you experienced with the Wi-Fi, air conditioning, and the bathroom facilities. Please rest assured that your remarks have been shared with our teams so that the necessary checks and follow-up can be carried out. We are equally sorry to learn that your breakfast experience was disturbed. What you described does not reflect the level of comfort and hospitality we aim to provide, and we sincerely apologize for this. Thank you again for taking the time to share your comments. Guest feedback is very important to us and helps us continue improving our services. We truly regret that we were not able to provide the experience you had hoped for during your stay as a couple. Kind regards, The Château de Mazan Team

Customer review rating 5.0/5

Bartosz K. Couples - Confirmed reviews ALL

Service was great, we booked a non refundable rate and our timelines changed, but hotel was accommodating with simply moving the dates for us. The room itself has that old charm to it, so If you prefer modern you won’t get that here, but we were happy with the room. The food at restaurant was excellent.

Dear Bartosz, Thank you very much for your kind feedback and for taking the time to share your experience. We are delighted to read that you enjoyed our central location in Mazan, making it easy for you to explore the beautiful region of Provence. We are also very pleased that our team was able to accommodate your change of plans and adjust your reservation accordingly. It is great to know that you appreciated the charm of your room as well as the quality of our restaurant. Your satisfaction is our greatest reward, and your comments have been shared with the entire team as encouragement to continue delivering the same level of service. We truly hope to have the pleasure of welcoming you back again soon to Château de Mazan – Handwritten Collection. Kind regards, The team at Château de Mazan

Customer review rating 4.5/5

David W. Friends - Confirmed reviews ALL

Staff are very friendly and helpful

Dear Mr W. , Thank you very much for sharing your feedback following your stay with us. We are delighted to read that you enjoyed the comfort, cleanliness, and convenient location of our hotel. It is also a pleasure to know that our team contributed positively to your experience through their friendliness and helpfulness. Your kind words are truly appreciated and will be shared with the entire team as encouragement to continue delivering high-quality service. We hope to have the pleasure of welcoming you back again soon to Château de Mazan – Handwritten Collection. Kind regards, The team at Château de Mazan

Customer review rating 4.0/5

Paul M. Couples - Confirmed reviews ALL

Fantastic room and lovely hotel with friendly staff.

Dear Mr M. , Thank you very much for taking the time to share your feedback. We are delighted to read that you enjoyed your stay with us, particularly the comfort of your room and the friendliness of our team. Your kind words are truly appreciated. We also thank you for your constructive comment regarding the restaurant service. We are sorry that the level of personalization did not fully meet your expectations. Your feedback has been shared with our restaurant team, as it is very important for us to continuously improve, especially during busy periods. We hope to have the pleasure of welcoming you back again soon to Château de Mazan – Handwritten Collection for an even more seamless experience. Kind regards, The team at Château de Mazan

Other web-users rate our hotel

  • 93 reviews 8.5/10 Location
  • 129 reviews 6.7/10 Room
  • 147 reviews 7.7/10 Service
  • 86 reviews 9.1/10 Vibe
  • 82 reviews 9.1/10 Amenities
  • 64 reviews 7.8/10 Breakfast
  • 26 reviews 5.7/10 Cleanliness
  • 13 reviews 2.7/10 Bar

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