Made a last minute booking and came to the hotel from Novotel around 10:30pm. Was given a room from 11 floor to 9th floor around 11pm by Thran, who assured me the room would be quiet. There was a connecting door and I heard noises from the supposedly empty room so I called Thran to check it. A few minutes later, after I already undressed, a male housekeeper entered my room without even knocking. I was half naked (bra off) at that point. I requested a change in the room and was given a room without a connecting door on level 16. One star given to the duty manager who didn’t charge me for the night stay and offered me a complimentary ride to the airport. But because I didn’t feel safe at this hotel, I decided to book a last minute flight to Phu Quoc and paid for a Hilton hotel there. Hence, I would like a refund for the two nights at this hotel that I didn’t stay due to the security issue.

Hotel is great for people that want to relax and be away from the main areas. We got upgraded to the suite which was fantastic. Staff was very nice and helpful.

My stay at The Morning Glow – Handwritten Collection was quite pleasant, and most things were good. However, there were a few points that I found disappointing, especially considering the hotel’s 5-star positioning. 1. **Accor Platinum room upgrade:** One of the key benefits of Accor Platinum membership is a room upgrade, subject to availability. Unfortunately, no upgrade was offered, even though I had sent an email in advance to remind the hotel about my Platinum status. 2. **Breakfast for Platinum members:** I was also disappointed that there was no complimentary champagne offered at breakfast for Platinum members. 3. **Room amenities:** The room was comfortable, but several amenities and essential items were missing. For a hotel positioned as a 5-star property, I expected the room to be better equipped and more complete. Overall, the hotel has a lot of potential, but I hope these points can be improved to better meet the standards expected from a 5-star hotel and the benefits promised to Accor Platinum members.

Ok

Service is not really good

This new hotel is well located in a beautiful coastal road, Nha trang North. We stayed in an ocean view room with the spectacular view of sun rise. The staff is very attentive and helpful.

Pre arranged early breakfast set (leaving hotel before 6 am) was unsatisfactory. Requested sandwich and got 2 slices of plain white bread. Hot coffee was served cold. Ate late dinner at Hansen restaurant which specialises in Cantonese dim sum. Dim sum were good although an item in our order was overlooked. Service recovery was made. Breakfast dim sum nothing like the ala carte serving. Average breakfast all in all. Hardware of hotel was good , with it being new . Staff are helpful and usually there's a senior staff around who could converse in English. Cleanliness was good, although the missus found 2 strands of hair on the sofa. The toothpaste were expired . Bath robe provided are excellent Independent laundry shop within 100 m from hotel which will wash and deliver your clothes back within the day.

Excellent experience

Had a great stay . Good and comfortable rooms . Very efficient and warm hospitality

Quiet area, good for relaxation but beach a bit iffy as no sand.

I have already sent a detailed email to the hotel after my stay

The staff at reception is terrible. So bad

The most impressive part of my stay was the excellent condition of the furniture, the clean room and bathroom, and the comfortable bed. The sea was just across the road, which was convenient. For me, it was obvious that the hotel's concept was primarily aimed at Chinese tourists; Western food options were very limited. Although the staff were nice and welcoming, their English skills could be improved.

We stayed for two nights starting July 30th, and had dinner at HANSEN ADD on both evenings. The restaurant served excellent food, and the service staff was wonderful. Located right in front of the beach, it offered a beautiful view of the moonlight reflecting on the ocean, allowing us to have a fantastic time. Thank you so much to all the staff. We hope to visit again in the future and have another wonderful time.

I wanted to enjoy my stay at this hotel. It is a brand-new, budget-friendly Accor property with great physical potential. Unfortunately, the service and maintenance fall drastically short of international 5-star expectations. I originally sent a detailed breakdown of these issues privately to the hotel team hoping for a constructive dialogue, but they completely ignored my communication, offering no response, no apology, and no compensation. Here is what you can expect if you book a stay: The Positives Modern Facilities: The physical property is fresh, brand-new, and in very good condition. Breakfast: While the overall buffet selection is fairly average, the dim sum was genuinely delicious. The Frustrations Careless Check-In: The front desk agent forgot to return my passport visa slip after scanning it. Fortunately, I noticed the oversight on the spot and recovered it, but this could have caused major immigration complications for me at the airport. Severe Language Barriers: The staff struggles significantly with basic English. I had to rely on translation apps just to ask for a razor. Subpar Amenities & Housekeeping: The room amenities do not meet standard Accor expectations. The provided razor was harsh, there was no body lotion, and the tissue box was nearly empty. A request for a tissue refill was completely ignored. When I used a translation app to request body lotion, housekeeping misunderstood and instead left bulk refill bottles of body wash and shampoo by the sink. Poor Maintenance: The lockers and showers on the men's side of the swimming pool area smelled strongly of cigarette smoke, which was highly unpleasant. Voucher Fiasco: Redeeming my Accor welcome drink vouchers was a highly disorganized ordeal. Despite pointing at the menu and using a translator, staff asked me to choose individual components for a mocktail. I eventually gave up and requested a simple Coke and water. The drinks took 15 minutes to arrive, and staff still asked me to pay after already photographing my vouchers. The Verdict The Handwritten Morning Glow Hotel has a strong foundation, but the team requires major retraining in hospitality basics, property upkeep, and English communication to truly meet Accor standards. The fact that management completely ignored a private, constructive complaint speaks volumes about their current commitment to guest satisfaction. Until they improve, I cannot recommend staying here.

My friend suddenly fell ill with severe stomach pain in the middle of the night and went down to the lobby so as not to disturb anyone. The front desk and security personnel on duty approached her with genuine concern and advised her to seek medical attention. Being in an unfamiliar foreign country with a language barrier, my friend was extremely anxious about going to a hospital alone. To our absolute relief, the staff members willingly accompanied her to the hospital and assisted her through every single step. The next morning, front desk manager Tho Pham also checked up on her status, showing continuous care and attention. Words cannot express how thankful we are. The staff didn't just do their jobs; they treated my friend like family. We will never forget this exceptional level of care. Please convey my appreciation to every staff member on duty at that time.

Highly recommend fellow Accor members to skip this hotel when visiting Nha Trang. Horrible customer service. The staff would rather assist foreign customers than cater to local hotel guests. Doesn’t matter if you are an Accor member. The pillow is dirty and has moths on them. Zero bellboy asssistance. Lied about the fact that I could check out late based on my Accor member status, and changed their mind at the end. I had to scramble to pack up my things.

We only got to enjoy this property for one night, but let me tell you, if you're looking for a nice place at an affordable price, you can't go wrong here. The first thing I noticed was how seriously they take hygiene and cleanliness, which goes a long way, especially for a guest like me who spends most of the year staying in hotels with the family. Let's start with the room: it's modern, with automatic opening blinds and a tablet that controls most of the amenities like the lights and air conditioning. But the best part of this place is 100% the shower. OMG — you can turn on all three shower modes at once and it's like getting a 360° clean, with water pressure that's absolutely spot on. If you don't mind the extra travel to the centre of town (15–20 minutes), this is a great option. The breakfast was generous too, with a really nice view of the ocean. Overall, a great short stay.

From check-in to check-out, everything was smooth and enjoyable. The team was welcoming and professional. I especially liked the restaurant, where the food was fresh and well prepared. Breakfast offered many options, and the atmosphere was relaxing. I would happily come back.