Dear Mr. Weng K. A. C., First of all, thank you for being a valued Platinum member of Accor. We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mr Ross L., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. M. Konstantinova We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mrs. T. Hui Ling Cassandra, Thank you very much for sharing your wonderful review of your recent stay with us. We are delighted to learn that you enjoyed our convenient location, just steps from the beach and within walking distance of shopping malls, the night market, and a variety of dining options. It is especially rewarding to hear that our team made a positive impression from the moment of your arrival. We are pleased that you appreciated the room upgrade and the thoughtful touches that helped make your stay memorable. Your kind words about our colleagues' service, communication regarding the nearby construction, and the comfort provided by the room's soundproofing are truly appreciated. We are also grateful for your recognition of our Housekeeping Team. Providing attentive and personalized service is one of our top priorities, and we are delighted to know that their care and assistance contributed to your enjoyable experience. Thank you once again for your generous feedback. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Anh Truong (Mrs.) General Manager

Dear Mr. Jeffrey S., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Dear Mr. Tommy T., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh T. (Mrs.) General Manager

Dear Mr. Chai Gerard, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your concerns, hope to welcome you back at Novotel Nha Trang soon. Best regards, Anh Truong (Mrs.) General Manager

Kính gửi chị t., Cảm ơn Chị đã dành thời gian cho bản tham khảo ý kiến khách hàng của khách sạn Novotel Nha trang. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của Chị với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn Chị một lần nữa đã chia sẻ cảm nhận của Chị và chúng tôi hy vọng sẽ lại được gặp, phục vụ Chị cùng gia đình và bạn bè tại Novotel Nha trang lần sau. Trân Trọng, Anh Trương (Mrs.) Tổng Quản Lý.

Dear Mr. Cuong, First of all, thank you for being a valued Platinum member of Accor. Thank you for taking the time to review the Novotel Nha Trang customer feedback form. All positive feedback is a joy for us. I will share your feedback with my staff. I am sure this feedback will be a source of encouragement for all of us as we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope to see and serve you, your family, and friends at Novotel Nha Trang again. Sincerely, Anh Truong (Mrs.) General Manager.

Dear Mr. Vincent M., Thank you very much for your wonderful review and for your continued loyalty to Novotel Nha Trang. We are truly delighted to know that you, your wife, and your children had another enjoyable stay with us. Welcoming returning guests like your family is always a great pleasure, and it means a lot to us that Novotel Nha Trang remains your preferred choice whenever you visit. At the same time, we sincerely appreciate your constructive feedback regarding our cocktail offerings. We regret that your experience at the bar did not fully meet your expectations. We understand your disappointment when your request for a classic cocktail such as a Negroni could not be accommodated, despite the availability of the ingredients. Your comments have been shared with our Food & Beverage team for review as we continuously look for ways to enhance our guest experience and beverage selection. Thank you once again for your valuable feedback and for your ongoing support. We look forward to welcoming you and your family back for many more memorable stays in the future. Warm regards, Anh Truong (Mrs.) General Manager

Kính gửi anh Dung, Lời đầu tiên xin cảm ơn vì anh đã là thành viên thân thiết hạng Bạch Kim của accor. Cảm ơn Anh đã dành thời gian cho bản tham khảo ý kiến khách hàng của khách sạn Novotel Nha trang. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của anh với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn Anh một lần nữa đã chia sẻ cảm nhận của anh và chúng tôi hy vọng sẽ lại được gặp, phục vụ anh cùng gia đình và bạn bè tại Novotel Nha trang lần sau. Trân Trọng, Anh Trương (Mrs.) Tổng Quản Lý.

Dear Mrs. Jungyun L., Thank you very much for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and that our staff's kindness contributed positively to your experience. Your compliments mean a great deal to our team. At the same time, we sincerely apologize for the disturbance caused by the construction noise and the noise from staff conversations in the early morning. We understand how important a peaceful environment is for a comfortable stay, and we regret that these disruptions affected your rest and caused you to wake up earlier than expected. Please rest assured that we have shared your comments with the relevant departments to reinforce noise-control measures and remind our team to be mindful of guests during the early hours of the day. We truly appreciate your constructive feedback and are honored by your kind remark that our hotel could be the best in Nha Trang with these improvements. We hope to have the opportunity to welcome you back and provide you with a quieter and even more enjoyable stay in the future. Warm regards, Anh Truong (Mrs.) General Manager

Dear Mrs. Lui C., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and appreciated the complimentary upgrade to our Junior Suite. It is also wonderful to know that you found the room very clean and our staff helpful throughout your visit. However, we are truly sorry to learn about your disappointment with your second steak dinner. While we are pleased that your first dining experience met your expectations, it is concerning to hear that the quality of the steak during your return visit was not consistent. This is certainly not the experience we aim to provide. Your comments regarding the texture of the meat and your concerns about the Wagyu quality have been shared with our Executive Chef and Food & Beverage team for immediate review and investigation. We are committed to maintaining the highest standards and ensuring consistency in every meal we serve. Thank you for bringing this matter to our attention. We value your honest feedback and hope to have the opportunity to welcome you back, providing you with the excellent dining experience and overall stay that you rightfully expect. Warm regards, Anh Truong (Mrs.) General Manager

Dear Mr. Elvis T., Thank you very much for your wonderful review and for choosing Novotel Nha Trang again for your stay. We are absolutely delighted to hear that your second visit was just as enjoyable as the first, and that our team continues to make a lasting impression. Your kind words about the friendliness and warmth of our staff truly mean a great deal to us. We especially appreciate your recognition of Thanh from our breakfast team and Man from the lobby bar. They will be thrilled to know that their service and dedication helped make your stay so memorable. We are also pleased to hear that you had the opportunity to meet our General Manager, Ms. Anh. She will be happy to know her personal touch made a positive impact on your experience. At Novotel Nha Trang, we strive to create a welcoming atmosphere with professional and heartfelt service, and your feedback is a wonderful encouragement for our entire team. Thank you once again for your high recommendation. We truly look forward to welcoming you back for another memorable stay in the near future. Warm regards, Anh Truong (Mrs.) General Manager

Dear Valued Guest, Thank you for your kind feedback. We are delighted that you enjoyed our perfect location, the nice ocean view, and found your stay comfortable despite the warm weather. We look forward to welcoming you back soon. Warm regards, Guest Service Team

Dear Valued Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you found your stay comfortable and almost luxurious. It is great to know that you appreciated our prime location just steps away from the beach, as well as being in the heart of the city near the main market. We are also pleased that you enjoyed our spacious rooms and the breakfast selection. Your kind words are truly encouraging for our team, and we look forward to welcoming you back for another memorable stay in the near future. Warm regards, Guest Service Team

Dear Valued Guest, Thank you for sharing your kind feedback with us. We are delighted to hear that you had a comfortable stay and that you enjoyed the room upgrade to a Deluxe room with an amazing view. It is always our pleasure to provide little surprises that make our guests’ experiences even more memorable. Your satisfaction is truly rewarding for our team, and we look forward to welcoming you back again for another wonderful stay. Warm regards, Guest Service Team

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you were satisfied with the service provided by our team. At the same time, we sincerely regret that the breakfast selection did not meet your expectations. We truly appreciate your comments regarding the variety of dishes, especially concerning the amount of pork offered. Please be assured that your feedback has been shared with our culinary team as we continuously strive to improve and provide a more diverse selection that caters to different preferences and dietary needs. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and offer you a more satisfying experience in the future. Warm regards, Guest Service Team

Dear Mr David P., Thank you very much for sharing your lovely feedback with us. We are delighted to hear that you were extremely happy with your stay at Novotel Nha Trang. It is wonderful to know that you enjoyed our beautiful rooms, as well as our extensive and fresh breakfast offerings. We are also pleased that our well-maintained and fully equipped gym contributed positively to your experience. We sincerely appreciate your comments regarding the beach chair situation. We understand how important comfort and convenience are when enjoying the beach, and we regret any inconvenience this may have caused. Please rest assured that we are continuously working with relevant partners to improve this aspect and enhance our guests’ overall experience. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Anh Trương (Mrs.) General Manager