Mövenpick Resort Cam Ranh

Customer review rating (ALL Rating) 4.4/5 1,916 reviews

Plot D 12 Abc, Cam Hai Dong, 57615 CAM LAM DISTRICT, Vietnam

Hotel extras

  • All rooms and villas offer sea view

  • Private white sand beach and crystal water

  • Facilities include Little Birds Club, water slide, adventure rope park

  • Grand Ballroom connected to 2,000sqm event lawn

  • 1,000 sqm destination spa with 23 treatment rooms

ALLSAFE approved hotel

Our accommodation(s)

Take in breathtaking sea views from our expansive balconies. All of the spacious rooms offer modern décor and all types of comfort. Set in modern and tastefully designed interiors, our spacious rooms feature luxurious fittings and amenities including flat screen TVs with local and international channels, espresso coffee machines and bathrooms with separate rain showers and bathtubs.

Hotel location

Mövenpick Resort Cam Ranh

Plot D 12 Abc, Cam Hai Dong
57615 CAM LAM DISTRICT
Vietnam

GPS:12.043886, 109.209851

Telephone
Fax +84 258 3985 777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Take advantage of our Flight + Hotel offers

Discover
Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,916 reviews

TripAdvisor Rating  4.0/5  202 reviews

BAD SERVICE, SUPER SLOW AND CONFUSING

Customer review rating 1.0/5

Nhung P. Families - Confirmed reviews ALL

We had bad experience here. - This is the first time we've been to the resort/hotel with check in time is on 15h - Staff at the Tropicana restaurant was super slow. We came to restaurant for lunch but they had no guide where we have to sit. They were so confused on food order, missing order. Our food order had been repeated 3 times. It was really a mess. - It took too long to get electric car from Tropicana restaurant . We had been waiting for more than 30' and electric car even didn't arrive at the restaurant but the pool , we had to take a walk under the extreme sunlight to the get the electric car. - Asking for the blanket at 16:00 and repeating our request 2-3 times but we got the blanket at 23:00. - We asked receptionist for room cleaning and they say they would clean the room on 14:00. Nothing was done until 15:30, we had to call receptionist again and they say it would be done at 16:00. We've been reading lots of reviews about Movenpick Camranh and most of them are same on slow service. Now we really had true bad experiences. You are 5 star resort but your service is even worse than 2 star hotel's. I would say no to recommend to our friends. It would be great if you can improve the service.

Kính gửi Bich Ngoc P., Cảm ơn chị đã dành thời gian để cho khách sạn biết về những trải nghiệm không được nhưng chị và gia đình mong đợi. Em xin thay mặt cho toàn thể nhân viên gửi đến chị và gia đình lời xin lỗi chân thành nhất ạ. Việc số lượng khách tăng cao trong thời gian ngắn, đồng thời hạn chế về mặt nhân lực nên khách sạn chúng em có những điểm thiếu sót trong khâu phục vụ, mong chị và gia đình thông cảm. Em hy vọng sẽ được chào đón gia đình chị quay lại với Movenpick Resort Cam Ranh trong thời gian tới để bên em có thể khắc phục những hạn chế trong giai đoạn vừa rồi. Em xin nâng hạng phòng của chị lên cao hơn một hạng so với hạng phòng chị đặt và tặng thêm một số amenities set up cho lần lưu trú tiếp theo của mình tại đây. Trân trọng, Dang Front Office Manager

outstanding services

Customer review rating 4.5/5

David Families - Confirmed reviews ALL

outstanding services from all staffs that i met

Dear A Ha David D., We very much appreciate your comments regarding your stay at the Mövenpick Resort Cam Ranh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dang Front Office Manager

Customer review rating 3.5/5

Duc N. Families - Confirmed reviews ALL

Overall is good. But when I needed the map, the staff asked me to install the app Movenpick, said that I could find the map there. But the map in the app is just a picture, without any text, any direction, it is ridiculous. When I complained, the staff gave me the paper map.

Dear Trong Duc N., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Cam Ranh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dang Front Office Manager

Nice atmosphere

Customer review rating 3.5/5

Nnpt Couples - Confirmed reviews ALL

Reasonable room and beverage price, nice coastline and hospitality staff But i think the bus/passenger transfer back and forth hotel to airport must be included due to your 5 ranks The faucet has leak. Pls mainternan

Dear Ngoc Phuong Truc N., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Cam Ranh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dang Front Office Manager

Top notch facilities, for family with kids. Service is ....

TripAdvisor rating 3.0/5

JDofficer TripAdvisor review

Its a beautiful properties i must say, from the garden to the beach. Excellent landscaping with top notch facilities for kid with all type of playground. Somewhat, the service was not that good : 1. Having lunch at the beach restaurant - all our food already on the table but our beverages is not being serve. Talk to the manager and being explain that the system was down therefore the captain order was not being record ?. I ask him well then if i can get glass of water so i can start with my food first and my beverage order can be done later. He said yes but after about 10 minutes the water did not arrive, so i didnt eat the food got cold. Came to him again next the the bar counter and grab a btl of water for myself. 2. Requesting ice bucket will come with a fees, if i remember correctly was 50,000. Somehow they do set up an empty ice bucket in the room, think this is for turndown service which was not happened during our stay 3. Breakfast was full, there were not any help to get a table for us. Its any empty space - fill in 4. Buying Beverage at the village is as costly at the hotel - so the advise is to purchase at the hotel restaurant so that you will be serve and not to pay extra for ice bucket if you wish to chill you wine Apart from this, think this is a great hotel and really well equipped. Great choice for family with kids

Dear JDofficer, Thank you for taking the time to tell us about your experience at the Mövenpick Resort Cam Ranh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dang Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 264 reviews 7.9/10 Location
  • 543 reviews 8.3/10 Room
  • 715 reviews 8.1/10 Service
  • 224 reviews 9.6/10 Pool
  • 194 reviews 6.9/10 Cleanliness
  • 188 reviews 8.6/10 Breakfast
  • 133 reviews 8.9/10 Vibe

Powered by Trustyou

All our hotels in Cam Lam District