Mövenpick Resort Cam Ranh 5 stars

Dear Ms. Karen H., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our main pool and that it was the highlight of your stay. We sincerely apologize for the confusion regarding the payment process and for any inconvenience caused during your departure. Regarding room charge payment, please allow us to explain that when a reservation is made, the credit card details provided are used to guarantee the booking. Our team had not charged your card prior to your arrival. If a charge had been processed in advance, an automatic confirmation email along with the transaction details would have been sent to you. As your booking had not been prepaid, payment was settled upon check-in according to the reservation terms. We understand that this may not have been communicated clearly, and we regret any confusion this caused. We also apologize for the wait during the check-out process while our team completed the room inspection. We appreciate that you were on a tight schedule to catch your flight, and we are sorry that this experience left you feeling frustrated. Thank you for bringing this to our attention. Your feedback is valuable and will help us improve our communication with guests to ensure a smoother experience in the future. Kind regards, Trinh Nguyen Front Office Manager

Dear Mr. Mingyu C., Thank you so much for your loyalty with ALL Accor as Diamond member and taking the time to share such a detailed and wonderful review of your recent stay with us. We are truly honored by your kind words and delighted to know that we rank as your number one Mövenpick hotel experience and among the most impressive resorts you have visited worldwide. It is especially rewarding to hear that your pre-arrival requests were successfully arranged and that you enjoyed the comfort and convenience of our dedicated VIP lobby. Your recognition of Le My, Yen, Minh, Hani, Huyen, and Amy means a great deal to us. We will be sure to share your compliments with them, particularly Amy, who was delighted to assist with the room tour and recommendations for your future stay. We are equally pleased that Serenity Spa became one of your favorite places during your holiday. Thank you for recognizing Nguyet's exceptional massage skills, as well as Duyen, Thao, and the entire spa team. They will be thrilled to know they helped create such memorable experiences for you. Your appreciation of our breakfast arrangements and the exclusive benefits for Accor members is also wonderful to hear. We are grateful for your kind mention of Trinh and Kieu, whose attentive service clearly enhanced your Pre-Dinner experience. We will ensure your compliments are shared with them. Most importantly, knowing that there was so much to enjoy that time felt too short is one of the greatest compliments we could receive. We also appreciate your feedback regarding the pool operating hours. Guest suggestions like yours are valuable as we continuously review our facilities and services to enhance the overall resort experience. Thank you once again for your generous review and support. It was our pleasure to host you, and we look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Saeeun O., Thank you for taking the time to share your feedback. We are pleased to hear that you were ultimately satisfied with your stay at our hotel. At the same time, we sincerely apologize for the inconvenience you experienced regarding the delayed reservation confirmation and the need to follow up multiple times with our reservations team. This is not the level of service we aim to provide, and your comments have been shared with the relevant department for immediate review and improvement. We also regret that you were not fully informed about the available activities during your stay. We understand how this may have limited your experience, and we will work on improving the way we communicate and promote our guest activities to ensure better awareness moving forward. Regarding your comment on language communication, we appreciate your feedback and recognize the importance of effective communication with all guests. We will take this into consideration in our ongoing training programs to enhance service quality. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable experience. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Roman R., Thank you very much for your loyalty with Accor ALL as Gold member and for sharing your thoughtful feedback following your third visit with us. We are truly delighted to know that you had another enjoyable stay and were able to experience a sense of quietness and privacy despite the resort being quite busy during your visit. It is always a pleasure to welcome returning guests back to our resort. We also sincerely appreciate your detailed comments regarding the condition of the one-bedroom villa. Your observations concerning the shower walls, loose pool tiles, electrical plugs, and the non-functioning doorbell are very valuable to us. Please rest assured that your feedback has been shared with our Management and Engineering teams for careful review and necessary improvements. At the same time, we are pleased to hear that you still found the villa’s structure and layout comfortable and enjoyable overall. Thank you once again for your continued trust and support. We truly look forward to welcoming you back for your fourth visit and providing you with an even better experience in the future. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Mariia S., Thank you very much for your exceptional and heartwarming feedback. We are truly delighted to hear that your three-week stay in our private villa was such a memorable and enjoyable experience. It is wonderful to know that the comfort of the villa, including the private pool and in-room facilities, contributed to making your holiday feel truly special. We are especially pleased that you enjoyed the dining experience throughout your stay. Your kind recognition of Chef Harald’s excellent culinary work, organization, and attentiveness is deeply appreciated, and we will be sure to share your compliments with him and the entire culinary team. It also brings us great joy to learn that our Butler and Villa Host team were able to enhance your experience and even contribute to your decision to extend your holiday. We sincerely appreciate your thoughtful acknowledgment of Huyen, Amy, Jun, Yen, My, and Hani, who will be very proud to know they made such a positive impact on your stay. Your kind words and intention to return mean a great deal to us. We sincerely look forward to welcoming you back for another wonderful and even more memorable stay in the future. With warm regards, Trinh Nguyen Front Office Manager