Mövenpick Resort Cam Ranh 5 stars

Dear Mr. Melvin T. M. T., Thank you very much for your loyalty with Accor ALL as Platinum member and sharing your feedback. We are truly delighted to hear that you consider Mövenpick Resort Cam Ranh one of the best resorts in Nha Trang. Your compliments about our facilities and, especially, the politeness of our team mean a great deal to us. Our colleagues take great pride in delivering warm and attentive service, and your recognition is a wonderful encouragement for all of us. It was a pleasure to have you stay with us, and we sincerely hope to welcome you back for another memorable experience in the near future. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Thanh T. N., Thank you very much for your loyalty with Accor ALL as platinum member and your kind feedback. We are truly delighted to hear that you had a wonderful vacation and that you were happy with our service. Your words are very encouraging for our team, as we always strive to create memorable and enjoyable experiences for all our guests. We sincerely appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again for another great holiday in the future. Warm regards, Trinh N. Front Office Manager

Dear Leonard H., Warm greetings from Movenpick Resort Cam Ranh, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. Regarding the Junior Suite, please kindly allow us to clarify that the room is designed to accommodate two adults, while infants and children up to 15 years old may share the existing bedding with parents and enjoy breakfast complimentary. That said, we truly regret that the arrangement was not comfortable for your family and that you needed to change to interconnected rooms. We sincerely apologize for any inconvenience and misunderstanding caused during your arrival experience. We are also very sorry to learn about your disappointing experiences at Tropicana Restaurant. Please accept our sincere apologies for the delays in service and the inconsistency in food quality and timing. This is certainly not the standard we strive to deliver. Your feedback has been taken very seriously and has been shared with our Kitchen and Food & Beverage teams for immediate review and improvement. That said, we truly appreciate your kind remarks about the rest of the hotel and your positive experiences at our other restaurants. It is encouraging to know that there were still enjoyable aspects of your stay. Once again, please accept our sincere apologies for the shortcomings you encountered. We genuinely hope to have another opportunity to welcome you and your family back, and to provide you with a much more seamless and enjoyable experience. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Peng Z., Thank you very much for your kind feedback and choosing to stay with us. We are truly delighted to hear that you had a pleasant experience at our resort and that our service met your expectations. We also sincerely appreciate your feedback regarding check-in flexibility. Please rest assured that we continuously strive to accommodate special requests and your suggestion will certainly help us improve our guest experience further. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. L., Thank you very much for sharing your feedback regarding your recent stay at Mövenpick Resort Cam Ranh. Please accept our sincere apologies for the shortcomings you experienced, particularly the delay in having your room ready slightly after 3:00 PM and the condition of the room upon arrival. This is certainly not the standard we strive to deliver. We have discussed your feedback internally with our Housekeeping and Engineering teams to ensure improvements are made. We also regret the inconvenience caused by the POS system error, which prevented us from processing the deposit for the first night smoothly. We fully understand the frustration this may have caused and sincerely apologize for the disruption to your experience. Should your travels bring you back to Cam Ranh, we truly hope to have the opportunity to welcome you again and provide you with a much more seamless and enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager