Dear Mr. Tu, Thank you very much for your continued loyalty to ALL – Accor Live Limitless and for sharing your valuable feedback with us. It is truly an honor to know that Mövenpick Resort Cam Ranh remains one of your family’s favorite destinations in Bai Dai. We sincerely appreciate your kind recognition of the dedication, professionalism, and warm hospitality of our entire team. Your thoughtful comments will be shared with our colleagues as a great source of encouragement. We are also delighted that your family continues to enjoy our Water Park and Kids Club, and that you appreciate our ongoing efforts to enhance the resort experience. Thank you once again for your continued trust and loyalty. We look forward to welcoming you and your family back for many more memorable stays. With warm regards, Trinh N. Front Office Manager

Dear Mr. K., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing such a heartfelt review. We are truly delighted to know that your time in our pool villa was one of the happiest moments of your trip and that you found your stay with us unforgettable. It means a great deal to hear that you appreciated the way Movenpick blends with its natural surroundings and that you felt genuinely welcomed, respected, and well cared for throughout your stay. Creating meaningful and memorable experiences for our guests is what we strive for every day. Thank you for choosing Movenpick for such a special part of your journey. We sincerely hope to have the pleasure of welcoming you back for another wonderful and memorable stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. P., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your overall stay, including our beautiful private beach, swimming pools, delicious breakfast, and the comfort of your upgraded room. It is especially wonderful to know that our team’s professionalism and friendliness contributed positively to your experience. We are also pleased that you were able to enjoy the resort facilities for a few additional hours after check-out while we safely kept your luggage. Your kind words are a great encouragement to our entire team, and we are truly happy to hear that you and your family are planning to visit us again. We sincerely regret that you were unable to fully enjoy your dinner due to the severe weather conditions that evening and the last order time at Tropicana Restaurant. We understand how disappointing it must have been to have limited time to enjoy your meal, especially after a long day. While the weather was beyond our control, we truly regret that these circumstances affected your dining experience and we will share with management time for review about operation time. Thank you once again for your kind review and understanding. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P., Thank you very much for choosing to visit Movenpick Resort Cam Ranh again and for taking the time to share your detailed feedback. We are truly grateful for your continued support and are delighted to hear that you have always enjoyed Mövenpick and our friendly team. We sincerely apologize for the disappointing experience you encountered at Tropicana Beach Club. We understand how frustrating it must have been to experience delays in receiving the menu and your child’s drink, especially when your previous visits had created much better expectations. We also regret that the drink provided was not as requested. Regardless of whether an item is complimentary, every guest deserves attentive and thoughtful service. Your comments have been shared with the Tropicana Beach Club team for review and improvement. We will continue to focus on providing more responsive service, better communication, and a warmer experience for all our guests. Thank you again for your valuable feedback and for giving us the opportunity to improve. We truly appreciate your loyalty and hope to welcome you and your family back again soon for the enjoyable Mövenpick experience you have come to expect. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. C., Thank you for taking the time to share such a detailed review of your stay with us. We truly appreciate your thoughtful feedback and are delighted to know that you enjoyed many aspects of your experience. It is wonderful to hear that our long water slides, colorful resort atmosphere, breakfast buffet, and the beachfront ambiance at Tropicana Restaurant made your stay memorable. We are especially pleased that you enjoyed the coconut coffee, live music, and the variety of our dining offerings. Your kind words are a great encouragement to our team. At the same time, we sincerely appreciate you bringing your concerns to our attention. We are very sorry to learn about the safety issues you experienced at the kids' water park and around the water slide area. The well-being of our guests is our highest priority, and your comments regarding the slippery surfaces, the exposed cement edge, and the hot flooring have been shared with our engineering and water park teams for immediate review and improvement. We also value your feedback regarding the buffet tableware, beverage selection at dinner, the washing machine capacity, and the air conditioning in Room. These observations are important to us, and we will work with the relevant departments to evaluate how we can further enhance our facilities and guest comfort. Thank you once again for choosing to stay with us and for sharing both the highlights and the areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. A., Thank you very much for your loyalty as an ALL Gold member and taking the time to share your heartfelt feedback. We are truly delighted to know that you had such an amazing stay in our Two-Bedroom Villa. It is wonderful to hear that you enjoyed the beautiful surroundings, the spacious and well-appointed villa, and that everything met your expectations for a relaxing and comfortable getaway. Your kind words about our team mean a great deal to us. We are especially pleased to know that our Heartists' warm hospitality, friendliness, and attentive service helped make your stay even more memorable. Your compliments will be shared with the entire team, who will be delighted to know that their efforts made such a positive impact on your experience. Thank you as well for recommending our resort to others. Your trust and support are truly appreciated, and we are honored to have been part of your memorable vacation. We sincerely look forward to welcoming you back to Movenpick Resort Cam Ranh for another relaxing and unforgettable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. C., Thank you very much for your loyalty with Accor ALL as Gold member and sharing your wonderful feedback. We are delighted to hear that you and your family had such an enjoyable stay in our Two-Bedroom Pool Villa. It is fantastic to know that you loved the villa, appreciated the helpfulness of our team, and enjoyed the wide variety of options at our buffet breakfast. Your kind words mean a great deal to us and will be shared with our staff, who will be thrilled to know they helped make your stay memorable. We truly appreciate your recommendation and look forward to welcoming you and your family back for another relaxing holiday in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. J., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you and your family enjoyed your stay and found our resort to be a great destination for children. It is wonderful to know that the Little Birds Program, early breakfast option, and kids’ club opening hours contributed positively to your family experience. At the same time, we sincerely apologize for the service concerns you encountered during your stay. We understand that timely buggy service and prompt delivery of room amenities are important parts of a comfortable holiday, and we regret that our service did not meet your expectations in these areas. Your comments have been shared with the relevant teams for review and improvement. We are particularly really regret to know about the housekeeping incident. We have checked CCTV coverage of the sequence. It shows that the housekeeping attendant rang the doorbell and knocked on your door before entering. We can understand your distress when we entered your room whilst you were in the shower. For future visits to hotels, we recommend that you engage the ‘do not disturb' sign in your room for full assurance that no staff member enters your room. We also appreciate your feedback regarding the sound insulation in the connecting room and the operating hours of the main pool. Your suggestions are valuable as we continue to evaluate ways to enhance the comfort and overall experience of our guests. Thank you again for your constructive feedback. We truly appreciate your recognition of our family-friendly facilities while also highlighting areas where we can improve. We hope to have the opportunity to welcome you and your family back in the future and provide a more seamless and enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear MS. B., Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that after your travels through Vietnam, our resort provided the relaxing escape you were looking for. We are also pleased that you enjoyed your upgraded three-bedroom villa and found the resort environment enjoyable overall. We sincerely appreciate your comments regarding the facilities for teenagers and dining options. We understand that traveling with teenagers comes with different expectations, and we regret that the water slides did not meet the needs of your children. Your feedback is valuable as we continue to review how we can enhance our activities and experiences for guests of all ages. Regarding your dining experience, we sincerely apologize for the inconvenience caused by the limited halal food options during your stay. We understand the importance of having suitable meal choices, especially when requests are communicated in advance. We have shared your feedback with our Kitchen team for further consideration, as we continuously strive to provide a more inclusive dining experience for all our guests. Thank you again for your honest feedback and for highlighting the areas where we can improve. We truly value your comments and hope to have the opportunity to welcome you and your family back in the future, with a more tailored and satisfying experience. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Galina, Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your lovely feedback with us. We are delighted to hear that you had a comfortable and enjoyable stay. It is wonderful to know that you found our resort clean, comfortable, and welcoming. Your kind words and intention to return mean a lot to our team. We truly appreciate your support and look forward to welcoming you back for another memorable experience in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. K., Thank you so much for taking the time to share such a heartfelt and beautiful review. Reading your words truly touched all of us, and we are deeply honored that you chose Mövenpick Resort Cam Ranh for such a meaningful family trip. First of all, congratulations on your upcoming wedding! We are especially grateful that, during such an important chapter of your life, you entrusted us with creating precious memories alongside your mother, aunt, and cousin. Knowing that this journey held such special significance for your family makes your kind words even more meaningful to us. It was wonderful to learn about your connection with the Mövenpick brand, dating back to your memorable visit to Cebu ten years ago. To know that those cherished memories inspired you to choose our resort, and that we were able to exceed your expectations, is the highest compliment we could receive. We are delighted that your family enjoyed every aspect of your stay from your pool villa upgrade and our facilities to the breakfast experience, buggy service, and the many little moments that made your holiday so memorable. It brings us immense joy to hear that you decided to spend your entire vacation within the resort because you felt so relaxed and happy here. Your recognition of our team means the world to us. We will be sure to share your kind words with Daisy, the buggy drivers, our breakfast team, and everyone who contributed to making your stay special. They will be thrilled to know they helped create memories that your family will cherish for years to come. We were especially touched by the story of your mother proudly using her photos and videos from the resort as her profile and background. Moments like these remind us why we do what we do to create experiences that remain in our guests' hearts long after they return home. Thank you once again for your trust, your generosity, and for taking the time to write your very first review. It is a privilege to have been part of such an important family holiday, and we sincerely hope to have the pleasure of welcoming you back in the future. We look forward to meeting your father and creating another unforgettable holiday for your family. On behalf of everyone at Mövenpick Resort Cam Ranh, we wish you a lifetime of happiness in your upcoming marriage and many more wonderful journeys with your loved ones. With our warmest regards, Trinh Nguyen Front Office Manager

Dear Virginia, Thank you for choosing Movenpick Resort Cam Ranh and for your wonderful review. We are truly delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that you enjoy our beach, the dining experiences, and the lamb kebab at Typhoon brough you back fond memories of your holidays in Turkeyie. We are also pleased that we were able to surprise you with a complimentary suite upgrade and your check-in and check-out experience were smooth and efficient. Your kind recognition of Trinh and our restaurant team means a lots to us. We will be sure to share your compliments with the team. They will be very happy to know they made a positive impact on your stay. Thank you once again for choosing Movenpick Resort Cam Ranh for your first trip to Viet Nam. We hope to have a pleasure of welcoming you back for another memorable holiday in the near future. Warm regards, Kim Pham Hotel Manager

Dear Ms. Amanda P., Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your private pool, daily massage experience, and our beautiful beachfront location. It is especially rewarding to know that our team made such a positive impression during your stay. Your kind words about our buggy drivers and Spa team are greatly appreciated, and we will be delighted to share your compliments with them. We are also pleased to hear about the enjoyable interactions between our colleagues and your son, who has gained a special connection with Vietnam during his time here. Please allow us to explain that Mövenpick Resort Cam Ranh does not operate an Executive Lounge. As a benefit for eligible members, we provide a pre-dinner experience at Typhoon Restaurant. We understand that the venue and experience may not have fully matched your expectations, and we sincerely appreciate your feedback regarding the food and beverage offerings. Your comments have been shared with our management team for further review as we continue to explore ways to enhance the overall member experience. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to the pleasure of welcoming you and your family back to Mövenpick Resort Cam Ranh for another memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Brendan S., Thank you so much for taking the time to share your feedback about recent stay at Movenpick Resort Cam Ranh. We are delighted to hear that you had such an enjoyable stay in our two-bedroom villa and that you found the accommodation outstanding. It is especially rewarding to know that our team at the reception, Club House, Beach Bar, and room service made such a positive impression. Your kind words about their exceptional service, as well as the comfort of our beds, mean a great deal to all of us. We also sincerely appreciate your constructive feedback regarding our lunch and dinner dining experiences. We are sorry to hear that the food variety, quality, and service did not meet your expectations. Your comments have been shared with our Food & Beverage and Kitchen teams for review and improvement. Thank you once again for your valuable feedback. We truly hope to welcome you back in the future and provide an even more memorable experience from start to finish. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Karen H., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our main pool and that it was the highlight of your stay. We sincerely apologize for the confusion regarding the payment process and for any inconvenience caused during your departure. Regarding room charge payment, please allow us to explain that when a reservation is made, the credit card details provided are used to guarantee the booking. Our team had not charged your card prior to your arrival. If a charge had been processed in advance, an automatic confirmation email along with the transaction details would have been sent to you. As your booking had not been prepaid, payment was settled upon check-in according to the reservation terms. We understand that this may not have been communicated clearly, and we regret any confusion this caused. We also apologize for the wait during the check-out process while our team completed the room inspection. We appreciate that you were on a tight schedule to catch your flight, and we are sorry that this experience left you feeling frustrated. Thank you for bringing this to our attention. Your feedback is valuable and will help us improve our communication with guests to ensure a smoother experience in the future. Kind regards, Trinh Nguyen Front Office Manager

Dear Mr. Mingyu C., Thank you so much for your loyalty with ALL Accor as Diamond member and taking the time to share such a detailed and wonderful review of your recent stay with us. We are truly honored by your kind words and delighted to know that we rank as your number one Mövenpick hotel experience and among the most impressive resorts you have visited worldwide. It is especially rewarding to hear that your pre-arrival requests were successfully arranged and that you enjoyed the comfort and convenience of our dedicated VIP lobby. Your recognition of Le My, Yen, Minh, Hani, Huyen, and Amy means a great deal to us. We will be sure to share your compliments with them, particularly Amy, who was delighted to assist with the room tour and recommendations for your future stay. We are equally pleased that Serenity Spa became one of your favorite places during your holiday. Thank you for recognizing Nguyet's exceptional massage skills, as well as Duyen, Thao, and the entire spa team. They will be thrilled to know they helped create such memorable experiences for you. Your appreciation of our breakfast arrangements and the exclusive benefits for Accor members is also wonderful to hear. We are grateful for your kind mention of Trinh and Kieu, whose attentive service clearly enhanced your Pre-Dinner experience. We will ensure your compliments are shared with them. Most importantly, knowing that there was so much to enjoy that time felt too short is one of the greatest compliments we could receive. We also appreciate your feedback regarding the pool operating hours. Guest suggestions like yours are valuable as we continuously review our facilities and services to enhance the overall resort experience. Thank you once again for your generous review and support. It was our pleasure to host you, and we look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Saeeun O., Thank you for taking the time to share your feedback. We are pleased to hear that you were ultimately satisfied with your stay at our hotel. At the same time, we sincerely apologize for the inconvenience you experienced regarding the delayed reservation confirmation and the need to follow up multiple times with our reservations team. This is not the level of service we aim to provide, and your comments have been shared with the relevant department for immediate review and improvement. We also regret that you were not fully informed about the available activities during your stay. We understand how this may have limited your experience, and we will work on improving the way we communicate and promote our guest activities to ensure better awareness moving forward. Regarding your comment on language communication, we appreciate your feedback and recognize the importance of effective communication with all guests. We will take this into consideration in our ongoing training programs to enhance service quality. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable experience. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Roman R., Thank you very much for your loyalty with Accor ALL as Gold member and for sharing your thoughtful feedback following your third visit with us. We are truly delighted to know that you had another enjoyable stay and were able to experience a sense of quietness and privacy despite the resort being quite busy during your visit. It is always a pleasure to welcome returning guests back to our resort. We also sincerely appreciate your detailed comments regarding the condition of the one-bedroom villa. Your observations concerning the shower walls, loose pool tiles, electrical plugs, and the non-functioning doorbell are very valuable to us. Please rest assured that your feedback has been shared with our Management and Engineering teams for careful review and necessary improvements. At the same time, we are pleased to hear that you still found the villa’s structure and layout comfortable and enjoyable overall. Thank you once again for your continued trust and support. We truly look forward to welcoming you back for your fourth visit and providing you with an even better experience in the future. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Mariia S., Thank you very much for your exceptional and heartwarming feedback. We are truly delighted to hear that your three-week stay in our private villa was such a memorable and enjoyable experience. It is wonderful to know that the comfort of the villa, including the private pool and in-room facilities, contributed to making your holiday feel truly special. We are especially pleased that you enjoyed the dining experience throughout your stay. Your kind recognition of Chef Harald’s excellent culinary work, organization, and attentiveness is deeply appreciated, and we will be sure to share your compliments with him and the entire culinary team. It also brings us great joy to learn that our Butler and Villa Host team were able to enhance your experience and even contribute to your decision to extend your holiday. We sincerely appreciate your thoughtful acknowledgment of Huyen, Amy, Jun, Yen, My, and Hani, who will be very proud to know they made such a positive impact on your stay. Your kind words and intention to return mean a great deal to us. We sincerely look forward to welcoming you back for another wonderful and even more memorable stay in the future. With warm regards, Trinh Nguyen Front Office Manager