Dear Mr. Nathan, Thank you very much for sharing such a thoughtful and detailed review of your stay with us. We are delighted to know that you had a magnificent experience and that our team’s warm welcome and attentive service made your stay memorable, particularly as valued Accor Platinum members. It is a pleasure to hear your kind recognition of Jun, Amy, Jason, Nhung, Thi, Phuong, Tien, Uyen, Nhi, Dan, and Tai. We will gladly share your compliments with each of them, as your appreciation is a wonderful source of encouragement and motivation for our team. We are especially pleased that their genuine hospitality, attention to detail, and willingness to assist helped ensure a comfortable and enjoyable stay for you and your family. We are also delighted that you enjoyed the cocktails and service at Tropicana, as well as the convenience of our buggy service while travelling with your toddler. Your kind recommendation of our spa therapists is equally appreciated. At the same time, we sincerely thank you for your constructive feedback regarding the alternative arrangements when Tropicana was unavailable. We understand that consistency in the quality of benefits and experiences is particularly important to our loyal members, and we regret that the alternative offered at the Typhoon Club did not fully meet your expectations in terms of cocktail and food selections. Your comments have been shared with our management team for careful consideration as we continue to enhance our services. We also appreciate your valuable suggestion to extend the Tropicana breakfast experience to our Platinum and Diamond members. We understand the appeal of a quieter and more relaxed breakfast setting, particularly for guests who value a more intimate atmosphere over a wider selection of options. Your feedback is important to us, and we will share this suggestion with our management team for further review as we continue to explore ways to make our loyalty members' experiences even more rewarding. Thank you once again for your trust, kind words, and thoughtful recommendations. It was truly a pleasure to welcome you and your family, and we look forward to the opportunity to provide you with another exceptional and memorable stay on your next visit. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. T., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your valued feedback. We are delighted to hear that you enjoyed the beauty of our villa and were pleased with the service provided throughout your stay. It is especially rewarding to know that our Front Office team made a positive impression through their friendliness, attentiveness, and helpfulness. Your kind words will certainly be shared with the team as encouragement to continue delivering warm and thoughtful service to our guests. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. T., Thank you very much for your loyalty with Accor ALL as gold member and sharing your feedback with us. We are delighted to hear that you had a pleasant experience overall and were happy with your room upgrade. We truly appreciate your kind comments. At the same time, we sincerely apologize for the inconvenience caused by the crowded breakfast area. We understand how this can affect the overall dining experience, and we regret that it did not meet your expectations. Your feedback is valuable to us, and we will share it with our team for further improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. J., Warm greetings from Mövenpick Resort Cam Ranh! Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your wonderful feedback. We are delighted to know that you were impressed with our Heartists’ hospitality, accommodation facilities, and overall experience. It is truly rewarding to hear that you had such a fantastic stay and that you would like to visit us again on your next trip to Nha Trang. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back to Mövenpick Resort Cam Ranh for another memorable and enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P., Thank you so much for your loyalty with ALL Accor as valued Silver member and sharing your wonderful feedback! We are delighted to hear that you enjoyed our villas, beautiful beach, facilities, and the atmosphere of the resort. It’s especially lovely to know that our staff made your stay such a memorable experience. Your kind words mean a great deal to our entire team, and we truly appreciate you taking the time to share them. We look forward to welcoming you back for another wonderful stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. T., Thank you very much for choosing Movenpick Resort Cam Ranh and sharing your wonderful feedback. We are delighted to know that you and family enjoyed the seaside location, beautiful grounds, well-maintained pools, and our friendly service. We are also pleased that you enjoyed our daily Chocolate Hour from 3:00 to 4:00 PM. Your kind recommendation means a lot to our team. We truly appreciate your support and look forward to welcoming you and family back for another memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Y., Thank you very much for your loyalty with ALL Accor as valued Platinum member and taking the time to share your feedback. We are delighted to know that you enjoyed our family-oriented atmosphere and found the resort beautiful and relaxing. It is especially wonderful to hear that your requests were well taken care of from the time of booking through to your departure. We will certainly share your kind recognition of Ms. Amy and Ms. Hyuen from our VIP Desk, whose attentive service contributed to your positive experience. At the same time, we sincerely apologize that your dining experience did not fully meet your expectations. Your feedback is valuable, and we will share it with our Culinary and Food & Beverage teams for further review and improvement. Thank you once again for your feedback. We truly appreciate your trust with ALL Accor loyalty programme and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P. Thank you very much for your loyalty with ALL Accor as Valued Diamond member and taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you had a relaxing and comfortable stay and that your family enjoyed the variety of activities available for children. We are especially pleased that our resort provided an enjoyable family experience. At the same time, we sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to wait without clear guidance to the Accor member check-in area. Your feedback regarding the arrival and check-in experience has been noted, and we will share it with our team to ensure that guests receive clearer and more attentive assistance upon arrival. We also appreciate your suggestion regarding blackout curtains in the Beach Villa bedrooms. We understand that the early morning sunlight can affect the comfort of families and we will share your comments with management team form improvement. It is wonderful to hear that Hani Jun and Amy at the Accor member desk, as well as Skinny at Tropica Restaurant, made a positive impression during your stay. We will be pleased to share your kind recognition with them personally. Feedback such as yours is a meaningful encouragement to our colleagues. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back and provide an even smoother and more comfortable experience on your next visit. With Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Khanh N. N., Thank you very much for your loyalty with ALL Accor as Gold Member and sharing your wonderful and heartfelt feedback. We are truly delighted to hear that you had such a comfortable and enjoyable stay at Mövenpick Resort Cam Ranh. It is especially rewarding to know that our team made you feel warmly welcomed and well cared for throughout your visit. Your kind words about their attentive service and genuine hospitality will certainly be shared with the entire team as encouragement. We are also pleased to hear that you enjoyed the cleanliness, comfort, and design of your room and found it to be a relaxing space during your getaway. Creating a seamless and memorable experience for our guests is our greatest pleasure. Thank you once again for your kind support. We are very much looking forward to welcoming you back to Mövenpick Resort Cam Ranh soon for another wonderful stay. With warm regards, Trinh N. Front Office Manager

Dear Mr. Tu, Thank you very much for your continued loyalty to ALL – Accor Live Limitless and for sharing your valuable feedback with us. It is truly an honor to know that Mövenpick Resort Cam Ranh remains one of your family’s favorite destinations in Bai Dai. We sincerely appreciate your kind recognition of the dedication, professionalism, and warm hospitality of our entire team. Your thoughtful comments will be shared with our colleagues as a great source of encouragement. We are also delighted that your family continues to enjoy our Water Park and Kids Club, and that you appreciate our ongoing efforts to enhance the resort experience. Thank you once again for your continued trust and loyalty. We look forward to welcoming you and your family back for many more memorable stays. With warm regards, Trinh N. Front Office Manager

Dear Mr. K., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing such a heartfelt review. We are truly delighted to know that your time in our pool villa was one of the happiest moments of your trip and that you found your stay with us unforgettable. It means a great deal to hear that you appreciated the way Movenpick blends with its natural surroundings and that you felt genuinely welcomed, respected, and well cared for throughout your stay. Creating meaningful and memorable experiences for our guests is what we strive for every day. Thank you for choosing Movenpick for such a special part of your journey. We sincerely hope to have the pleasure of welcoming you back for another wonderful and memorable stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. P., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your overall stay, including our beautiful private beach, swimming pools, delicious breakfast, and the comfort of your upgraded room. It is especially wonderful to know that our team’s professionalism and friendliness contributed positively to your experience. We are also pleased that you were able to enjoy the resort facilities for a few additional hours after check-out while we safely kept your luggage. Your kind words are a great encouragement to our entire team, and we are truly happy to hear that you and your family are planning to visit us again. We sincerely regret that you were unable to fully enjoy your dinner due to the severe weather conditions that evening and the last order time at Tropicana Restaurant. We understand how disappointing it must have been to have limited time to enjoy your meal, especially after a long day. While the weather was beyond our control, we truly regret that these circumstances affected your dining experience and we will share with management time for review about operation time. Thank you once again for your kind review and understanding. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P., Thank you very much for choosing to visit Movenpick Resort Cam Ranh again and for taking the time to share your detailed feedback. We are truly grateful for your continued support and are delighted to hear that you have always enjoyed Mövenpick and our friendly team. We sincerely apologize for the disappointing experience you encountered at Tropicana Beach Club. We understand how frustrating it must have been to experience delays in receiving the menu and your child’s drink, especially when your previous visits had created much better expectations. We also regret that the drink provided was not as requested. Regardless of whether an item is complimentary, every guest deserves attentive and thoughtful service. Your comments have been shared with the Tropicana Beach Club team for review and improvement. We will continue to focus on providing more responsive service, better communication, and a warmer experience for all our guests. Thank you again for your valuable feedback and for giving us the opportunity to improve. We truly appreciate your loyalty and hope to welcome you and your family back again soon for the enjoyable Mövenpick experience you have come to expect. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. C., Thank you for taking the time to share such a detailed review of your stay with us. We truly appreciate your thoughtful feedback and are delighted to know that you enjoyed many aspects of your experience. It is wonderful to hear that our long water slides, colorful resort atmosphere, breakfast buffet, and the beachfront ambiance at Tropicana Restaurant made your stay memorable. We are especially pleased that you enjoyed the coconut coffee, live music, and the variety of our dining offerings. Your kind words are a great encouragement to our team. At the same time, we sincerely appreciate you bringing your concerns to our attention. We are very sorry to learn about the safety issues you experienced at the kids' water park and around the water slide area. The well-being of our guests is our highest priority, and your comments regarding the slippery surfaces, the exposed cement edge, and the hot flooring have been shared with our engineering and water park teams for immediate review and improvement. We also value your feedback regarding the buffet tableware, beverage selection at dinner, the washing machine capacity, and the air conditioning in Room. These observations are important to us, and we will work with the relevant departments to evaluate how we can further enhance our facilities and guest comfort. Thank you once again for choosing to stay with us and for sharing both the highlights and the areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. A., Thank you very much for your loyalty as an ALL Gold member and taking the time to share your heartfelt feedback. We are truly delighted to know that you had such an amazing stay in our Two-Bedroom Villa. It is wonderful to hear that you enjoyed the beautiful surroundings, the spacious and well-appointed villa, and that everything met your expectations for a relaxing and comfortable getaway. Your kind words about our team mean a great deal to us. We are especially pleased to know that our Heartists' warm hospitality, friendliness, and attentive service helped make your stay even more memorable. Your compliments will be shared with the entire team, who will be delighted to know that their efforts made such a positive impact on your experience. Thank you as well for recommending our resort to others. Your trust and support are truly appreciated, and we are honored to have been part of your memorable vacation. We sincerely look forward to welcoming you back to Movenpick Resort Cam Ranh for another relaxing and unforgettable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. C., Thank you very much for your loyalty with Accor ALL as Gold member and sharing your wonderful feedback. We are delighted to hear that you and your family had such an enjoyable stay in our Two-Bedroom Pool Villa. It is fantastic to know that you loved the villa, appreciated the helpfulness of our team, and enjoyed the wide variety of options at our buffet breakfast. Your kind words mean a great deal to us and will be shared with our staff, who will be thrilled to know they helped make your stay memorable. We truly appreciate your recommendation and look forward to welcoming you and your family back for another relaxing holiday in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. J., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you and your family enjoyed your stay and found our resort to be a great destination for children. It is wonderful to know that the Little Birds Program, early breakfast option, and kids’ club opening hours contributed positively to your family experience. At the same time, we sincerely apologize for the service concerns you encountered during your stay. We understand that timely buggy service and prompt delivery of room amenities are important parts of a comfortable holiday, and we regret that our service did not meet your expectations in these areas. Your comments have been shared with the relevant teams for review and improvement. We are particularly really regret to know about the housekeeping incident. We have checked CCTV coverage of the sequence. It shows that the housekeeping attendant rang the doorbell and knocked on your door before entering. We can understand your distress when we entered your room whilst you were in the shower. For future visits to hotels, we recommend that you engage the ‘do not disturb' sign in your room for full assurance that no staff member enters your room. We also appreciate your feedback regarding the sound insulation in the connecting room and the operating hours of the main pool. Your suggestions are valuable as we continue to evaluate ways to enhance the comfort and overall experience of our guests. Thank you again for your constructive feedback. We truly appreciate your recognition of our family-friendly facilities while also highlighting areas where we can improve. We hope to have the opportunity to welcome you and your family back in the future and provide a more seamless and enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear MS. B., Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that after your travels through Vietnam, our resort provided the relaxing escape you were looking for. We are also pleased that you enjoyed your upgraded three-bedroom villa and found the resort environment enjoyable overall. We sincerely appreciate your comments regarding the facilities for teenagers and dining options. We understand that traveling with teenagers comes with different expectations, and we regret that the water slides did not meet the needs of your children. Your feedback is valuable as we continue to review how we can enhance our activities and experiences for guests of all ages. Regarding your dining experience, we sincerely apologize for the inconvenience caused by the limited halal food options during your stay. We understand the importance of having suitable meal choices, especially when requests are communicated in advance. We have shared your feedback with our Kitchen team for further consideration, as we continuously strive to provide a more inclusive dining experience for all our guests. Thank you again for your honest feedback and for highlighting the areas where we can improve. We truly value your comments and hope to have the opportunity to welcome you and your family back in the future, with a more tailored and satisfying experience. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Galina, Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your lovely feedback with us. We are delighted to hear that you had a comfortable and enjoyable stay. It is wonderful to know that you found our resort clean, comfortable, and welcoming. Your kind words and intention to return mean a lot to our team. We truly appreciate your support and look forward to welcoming you back for another memorable experience in the near future. Warm regards, Trinh Nguyen Front Office Manager