Mövenpick Resort Cam Ranh 5 stars

Dear 용택 공, Thank you for your kind words and for taking the time to share your experience at Mövenpick Resort Cam Ranh. We are delighted to hear that your family had a wonderful stay and that our team's dedication to service left a positive impression. Your acknowledgment of PU's exceptional service is greatly appreciated, and we will make sure to convey your gratitude to them. We look forward to welcoming you back on your next visit to Cam Ranh. With warm regards, Trinh Nguyen Assistant Front Office Manager

Dear Ms. Julia, Warmest greeting from Movenpick Ressort Cam Ranh! Thank you so much for choosing our resort for your vacation in Cam Ranh as well as your loyalty as Platinum member. We are delighted to hear that you found the hotel clean and comfortable and that our team made you feel well looked after. It’s also great to know your Accor membership was well recognized and that you enjoyed the food. Your lovely comments truly mean a lot to us, and we would be thrilled to welcome you back again in the future. With warm regards, Trinh Nguyen Assistant Front Office Manager

Dear Yuan Q., Thank you very much for choosing our resort for your recent vacation in Cam Ranh and for taking the time to share your feedback with us. We are delighted to know that you and your family enjoyed your stay. We are sorry to learn about the ring that you believe was left in the shower room of Room 1106 on 29 December 2025. Thank you for providing the detailed description, including the rose-shaped design. Please be assured that we reported this matter to our Housekeeping and Security teams and conducted a thorough search, including a review of our Lost and Found records. Unfortunately, despite our best efforts, we were unable to locate the ring. As previously advised, our team has also updated you on this matter via email. We fully understand how important this ring is to you and sincerely regret that we were unable to recover it. Please accept our sincere apologies for any disappointment this may cause. Thank you for your understanding, and we truly appreciate your support. Warm regards, Trinh Nguyen Assistant Front Office Manager

Dear Go52161879827, Thank you very much for your kind words. We are delighted to hear that you and your family enjoyed your stay and that our resort proved to be a wonderful place for children. We truly appreciate your recognition of Mr. Roan’s service and will be sure to share your compliments with him. Your feedback is a great encouragement to our team to continue providing the best experiences for our guests. We look forward to welcoming you and your family back to Mövenpick Resort Cam Ranh for another memorable stay. Warm regards, Trinh Nguyen Assistant Front Office Manager

Dear Ms. Xin W., Thank you for bringing this matter to our attention. We would like to take this opportunity to update you regarding your lost item. Upon receiving the phone call and email from Ctrip concerning your lost-and-found inquiry, we immediately reported the matter to our Security and Housekeeping teams to conduct a thorough check of our lost-and-found records and the room involved. Unfortunately, despite these efforts, we were unable to locate the ring. We also informed Ctrip of the outcome of our investigation accordingly. We fully understand how important this ring is to you, and we sincerely regret that we were unable to recover it. Please accept our apologies for any inconvenience or disappointment this may have caused. We sincerely apologize that we were unable to offer you an early check-in due to the high occupancy during your stay. We would also like to kindly explain the situation regarding your connecting room request. Your original reservation was for two Deluxe Twin rooms, and unfortunately, this room category does not offer connecting rooms. As a result, we were unable to accommodate this request. Ms. W., once again, we do apologize for the experience. Warm regard, Trinh Nguyen Assistant Front Office Manager