Dear Ms. Anna, Thank you very much for choosing Movenpick Resort Cam Ranh and sharing your kind feedback. We are delighted to hear that you found our resort amazing, beautiful, and pleasant. We also sincerely appreciate your suggestion regarding buffet options for both lunch and dinner. Your feedback is valuable to us, and we will certainly share it with our team for consideration as we continue to improve our guests’ dining experiences. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. R., Warm greetings from Movenpick Resort Cam Ranh! Thank you so much for sharing your wonderful feedback. We are delighted to know that you had a satisfying experience with us. It is a pleasure to hear that you appreciated the warm hospitality of our team, the cleanliness of our resort, our breakfast selection, the spacious swimming pool, the beautiful beach, and the scenic views. Your kind words mean a great deal to us and encourage our team to continue delivering exceptional service and memorable experiences to all our guests. Thank you once again for choosing Movenpick Resort Cam Ranh. We truly appreciate your support and look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. W., Warm greetings from Movenpick Resort Cam Ranh! Thank you very much for your loyalty with ALL Accor as Diamond member and sharing such a wonderful review of your stay with us. We are truly delighted to know that you had such an enjoyable and memorable experience at our resort. It is especially rewarding to hear that you appreciated our spacious property and relaxing atmosphere, allowing you to enjoy your stay without feeling overcrowded. Your kind words about our team mean a great deal to us, as we always strive to provide warm, attentive, and personalized service to every guest. We are particularly grateful for your special recognition of Le My at the Front Desk, as well as Phuong and Nhung at Tropicana. We will be sure to share your lovely compliments with them and the entire team. Your appreciation will undoubtedly bring them great encouragement and motivation. Thank you once again for choosing Movenpick Resort Cam Ranh and for making us part of your holiday. We sincerely look forward to welcoming you back for another exceptional and memorable stay in the near future. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. T., Thank you so much for your loyalty with ALL Accor as valued Platinum member and sharing your feedback. We are delighted to hear that you enjoyed your stay, our services, and the exclusive benefits available to our members. Your satisfaction is very important to us, and we truly appreciate your support. We look forward to welcoming you back for another enjoyable and memorable experience. Warm regards, Trinh N. Front Office Manager

Dear Mr. Kevin, Thank you so much for taking the time to share such a thoughtful review of your stay with us. We are delighted to learn that you and your family had a wonderful holiday and that the children enjoyed exploring the resort, participating in the Kids Club activities, and meeting our beloved costumed characters. It is especially rewarding to know that our team’s dedication to creating memorable family experiences made a positive impression on you. We also appreciate your kind comments regarding our team’s prompt communication before arrival, the cleanliness of the villa, and the overall quality of our facilities. We are pleased that you enjoyed the variety of dining options, particularly Tropicana, and that our complimentary drinking water stations added convenience to your stay. At the same time, we sincerely appreciate you highlighting the areas where we could have done better. We regret the inconvenience caused by the slippery feel of the villa pool tiles and the inconsistent Wi-Fi connection. Your observations regarding the furniture and the heavy doors have also been noted and will be shared with the relevant teams for further review. Guest safety and comfort remain our priorities. We take your comments regarding the gym water filtration notice seriously and will bring this to the attention of our team. We also apologize for the unpleasant experience of finding a strand of hair in your fish dish at Tropicana. While we are glad that our team responded promptly by preparing a replacement dish, we understand that this should not have occurred in the first place. Your feedback will be shared with team to reinforce our food quality and hygiene standards. Thank you as well for your constructive observations regarding our breakfast selection. We appreciate your feedback and will continue working to make our dining experiences even more enjoyable and memorable. It is encouraging to know that, despite these areas for improvement, you are considering returning to our resort. Your feedback is invaluable in helping us identify opportunities to enhance our facilities and services. We sincerely hope to welcome you and your family back for an even more seamless and delightful stay in the future. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. B., Thank you so much for your loyalty with Accor ALL as valued Diamond member and sharing your kind feedback. We are delighted to hear that you had a wonderful experience in our Oceanfront Villa and enjoyed the beauty of our beach. We sincerely appreciate your valuable suggestions regarding the proper storage of sunbed mattresses during rainy weather and the need for more thorough beach inspections. Please accept our apologies for any inconvenience caused. Your comments will be shared with the relevant teams to help us improve our maintenance and beach cleanliness procedures. Thank you once again for your thoughtful feedback and for choosing to stay with us. We look forward to welcoming you back for another memorable experience. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Nathan, Thank you very much for sharing such a thoughtful and detailed review of your stay with us. We are delighted to know that you had a magnificent experience and that our team’s warm welcome and attentive service made your stay memorable, particularly as valued Accor Platinum members. It is a pleasure to hear your kind recognition of Jun, Amy, Jason, Nhung, Thi, Phuong, Tien, Uyen, Nhi, Dan, and Tai. We will gladly share your compliments with each of them, as your appreciation is a wonderful source of encouragement and motivation for our team. We are especially pleased that their genuine hospitality, attention to detail, and willingness to assist helped ensure a comfortable and enjoyable stay for you and your family. We are also delighted that you enjoyed the cocktails and service at Tropicana, as well as the convenience of our buggy service while travelling with your toddler. Your kind recommendation of our spa therapists is equally appreciated. At the same time, we sincerely thank you for your constructive feedback regarding the alternative arrangements when Tropicana was unavailable. We understand that consistency in the quality of benefits and experiences is particularly important to our loyal members, and we regret that the alternative offered at the Typhoon Club did not fully meet your expectations in terms of cocktail and food selections. Your comments have been shared with our management team for careful consideration as we continue to enhance our services. We also appreciate your valuable suggestion to extend the Tropicana breakfast experience to our Platinum and Diamond members. We understand the appeal of a quieter and more relaxed breakfast setting, particularly for guests who value a more intimate atmosphere over a wider selection of options. Your feedback is important to us, and we will share this suggestion with our management team for further review as we continue to explore ways to make our loyalty members' experiences even more rewarding. Thank you once again for your trust, kind words, and thoughtful recommendations. It was truly a pleasure to welcome you and your family, and we look forward to the opportunity to provide you with another exceptional and memorable stay on your next visit. Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. T., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your valued feedback. We are delighted to hear that you enjoyed the beauty of our villa and were pleased with the service provided throughout your stay. It is especially rewarding to know that our Front Office team made a positive impression through their friendliness, attentiveness, and helpfulness. Your kind words will certainly be shared with the team as encouragement to continue delivering warm and thoughtful service to our guests. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. T., Thank you very much for your loyalty with Accor ALL as gold member and sharing your feedback with us. We are delighted to hear that you had a pleasant experience overall and were happy with your room upgrade. We truly appreciate your kind comments. At the same time, we sincerely apologize for the inconvenience caused by the crowded breakfast area. We understand how this can affect the overall dining experience, and we regret that it did not meet your expectations. Your feedback is valuable to us, and we will share it with our team for further improvement. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. J., Warm greetings from Mövenpick Resort Cam Ranh! Thank you so much for choosing Movenpick Resort Cam Ranh and sharing your wonderful feedback. We are delighted to know that you were impressed with our Heartists’ hospitality, accommodation facilities, and overall experience. It is truly rewarding to hear that you had such a fantastic stay and that you would like to visit us again on your next trip to Nha Trang. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back to Mövenpick Resort Cam Ranh for another memorable and enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P., Thank you so much for your loyalty with ALL Accor as valued Silver member and sharing your wonderful feedback! We are delighted to hear that you enjoyed our villas, beautiful beach, facilities, and the atmosphere of the resort. It’s especially lovely to know that our staff made your stay such a memorable experience. Your kind words mean a great deal to our entire team, and we truly appreciate you taking the time to share them. We look forward to welcoming you back for another wonderful stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Mr. T., Thank you very much for choosing Movenpick Resort Cam Ranh and sharing your wonderful feedback. We are delighted to know that you and family enjoyed the seaside location, beautiful grounds, well-maintained pools, and our friendly service. We are also pleased that you enjoyed our daily Chocolate Hour from 3:00 to 4:00 PM. Your kind recommendation means a lot to our team. We truly appreciate your support and look forward to welcoming you and family back for another memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. Y., Thank you very much for your loyalty with ALL Accor as valued Platinum member and taking the time to share your feedback. We are delighted to know that you enjoyed our family-oriented atmosphere and found the resort beautiful and relaxing. It is especially wonderful to hear that your requests were well taken care of from the time of booking through to your departure. We will certainly share your kind recognition of Ms. Amy and Ms. Hyuen from our VIP Desk, whose attentive service contributed to your positive experience. At the same time, we sincerely apologize that your dining experience did not fully meet your expectations. Your feedback is valuable, and we will share it with our Culinary and Food & Beverage teams for further review and improvement. Thank you once again for your feedback. We truly appreciate your trust with ALL Accor loyalty programme and hope to have the pleasure of welcoming you and your family back for an even more enjoyable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P. Thank you very much for your loyalty with ALL Accor as Valued Diamond member and taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you had a relaxing and comfortable stay and that your family enjoyed the variety of activities available for children. We are especially pleased that our resort provided an enjoyable family experience. At the same time, we sincerely apologize for the inconvenience you experienced upon arrival. We understand how frustrating it must have been to wait without clear guidance to the Accor member check-in area. Your feedback regarding the arrival and check-in experience has been noted, and we will share it with our team to ensure that guests receive clearer and more attentive assistance upon arrival. We also appreciate your suggestion regarding blackout curtains in the Beach Villa bedrooms. We understand that the early morning sunlight can affect the comfort of families and we will share your comments with management team form improvement. It is wonderful to hear that Hani Jun and Amy at the Accor member desk, as well as Skinny at Tropica Restaurant, made a positive impression during your stay. We will be pleased to share your kind recognition with them personally. Feedback such as yours is a meaningful encouragement to our colleagues. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you and your family back and provide an even smoother and more comfortable experience on your next visit. With Warm regards, Trinh Nguyen Front Office Manager

Dear Ms. Khanh N. N., Thank you very much for your loyalty with ALL Accor as Gold Member and sharing your wonderful and heartfelt feedback. We are truly delighted to hear that you had such a comfortable and enjoyable stay at Mövenpick Resort Cam Ranh. It is especially rewarding to know that our team made you feel warmly welcomed and well cared for throughout your visit. Your kind words about their attentive service and genuine hospitality will certainly be shared with the entire team as encouragement. We are also pleased to hear that you enjoyed the cleanliness, comfort, and design of your room and found it to be a relaxing space during your getaway. Creating a seamless and memorable experience for our guests is our greatest pleasure. Thank you once again for your kind support. We are very much looking forward to welcoming you back to Mövenpick Resort Cam Ranh soon for another wonderful stay. With warm regards, Trinh N. Front Office Manager

Dear Mr. Tu, Thank you very much for your continued loyalty to ALL – Accor Live Limitless and for sharing your valuable feedback with us. It is truly an honor to know that Mövenpick Resort Cam Ranh remains one of your family’s favorite destinations in Bai Dai. We sincerely appreciate your kind recognition of the dedication, professionalism, and warm hospitality of our entire team. Your thoughtful comments will be shared with our colleagues as a great source of encouragement. We are also delighted that your family continues to enjoy our Water Park and Kids Club, and that you appreciate our ongoing efforts to enhance the resort experience. Thank you once again for your continued trust and loyalty. We look forward to welcoming you and your family back for many more memorable stays. With warm regards, Trinh N. Front Office Manager

Dear Mr. K., Thank you so much for choosing Movenpick Resort Cam Ranh and sharing such a heartfelt review. We are truly delighted to know that your time in our pool villa was one of the happiest moments of your trip and that you found your stay with us unforgettable. It means a great deal to hear that you appreciated the way Movenpick blends with its natural surroundings and that you felt genuinely welcomed, respected, and well cared for throughout your stay. Creating meaningful and memorable experiences for our guests is what we strive for every day. Thank you for choosing Movenpick for such a special part of your journey. We sincerely hope to have the pleasure of welcoming you back for another wonderful and memorable stay in the future. With warm regards, Trinh Nguyen Front Office Manager

Dear Ms. P., Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your overall stay, including our beautiful private beach, swimming pools, delicious breakfast, and the comfort of your upgraded room. It is especially wonderful to know that our team’s professionalism and friendliness contributed positively to your experience. We are also pleased that you were able to enjoy the resort facilities for a few additional hours after check-out while we safely kept your luggage. Your kind words are a great encouragement to our entire team, and we are truly happy to hear that you and your family are planning to visit us again. We sincerely regret that you were unable to fully enjoy your dinner due to the severe weather conditions that evening and the last order time at Tropicana Restaurant. We understand how disappointing it must have been to have limited time to enjoy your meal, especially after a long day. While the weather was beyond our control, we truly regret that these circumstances affected your dining experience and we will share with management time for review about operation time. Thank you once again for your kind review and understanding. We truly appreciate your support and look forward to welcoming you and your family back for another memorable stay. Warm regards, Trinh Nguyen Front Office Manager

Dear Mr. P., Thank you very much for choosing to visit Movenpick Resort Cam Ranh again and for taking the time to share your detailed feedback. We are truly grateful for your continued support and are delighted to hear that you have always enjoyed Mövenpick and our friendly team. We sincerely apologize for the disappointing experience you encountered at Tropicana Beach Club. We understand how frustrating it must have been to experience delays in receiving the menu and your child’s drink, especially when your previous visits had created much better expectations. We also regret that the drink provided was not as requested. Regardless of whether an item is complimentary, every guest deserves attentive and thoughtful service. Your comments have been shared with the Tropicana Beach Club team for review and improvement. We will continue to focus on providing more responsive service, better communication, and a warmer experience for all our guests. Thank you again for your valuable feedback and for giving us the opportunity to improve. We truly appreciate your loyalty and hope to welcome you and your family back again soon for the enjoyable Mövenpick experience you have come to expect. Warm regards, Trinh Nguyen Front Office Manager