Mövenpick Resort Cam Ranh 5 stars

Dear Ms. Julia, Warmest greeting from Movenpick Ressort Cam Ranh! Thank you so much for choosing our resort for your vacation in Cam Ranh as well as your loyalty as Platinum member. We are delighted to hear that you found the hotel clean and comfortable and that our team made you feel well looked after. It’s also great to know your Accor membership was well recognized and that you enjoyed the food. Your lovely comments truly mean a lot to us, and we would be thrilled to welcome you back again in the future. With warm regards, Trinh Nguyen Assistant Front Office Manager

Dear Yuan Q., Thank you very much for choosing our resort for your recent vacation in Cam Ranh and for taking the time to share your feedback with us. We are delighted to know that you and your family enjoyed your stay. We are sorry to learn about the ring that you believe was left in the shower room of Room 1106 on 29 December 2025. Thank you for providing the detailed description, including the rose-shaped design. Please be assured that we reported this matter to our Housekeeping and Security teams and conducted a thorough search, including a review of our Lost and Found records. Unfortunately, despite our best efforts, we were unable to locate the ring. As previously advised, our team has also updated you on this matter via email. We fully understand how important this ring is to you and sincerely regret that we were unable to recover it. Please accept our sincere apologies for any disappointment this may cause. Thank you for your understanding, and we truly appreciate your support. Warm regards, Trinh Nguyen Assistant Front Office Manager

Dear Ms. Xin W., Thank you for bringing this matter to our attention. We would like to take this opportunity to update you regarding your lost item. Upon receiving the phone call and email from Ctrip concerning your lost-and-found inquiry, we immediately reported the matter to our Security and Housekeeping teams to conduct a thorough check of our lost-and-found records and the room involved. Unfortunately, despite these efforts, we were unable to locate the ring. We also informed Ctrip of the outcome of our investigation accordingly. We fully understand how important this ring is to you, and we sincerely regret that we were unable to recover it. Please accept our apologies for any inconvenience or disappointment this may have caused. We sincerely apologize that we were unable to offer you an early check-in due to the high occupancy during your stay. We would also like to kindly explain the situation regarding your connecting room request. Your original reservation was for two Deluxe Twin rooms, and unfortunately, this room category does not offer connecting rooms. As a result, we were unable to accommodate this request. Ms. W., once again, we do apologize for the experience. Warm regard, Trinh Nguyen Assistant Front Office Manager

Dear Romashova O., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honesty, as it helps us understand where improvements are needed. We sincerely regret to hear that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the issues you experienced with the room condition, hot water, and the quality of towels, both in the room and on the beach. This is not the standard we aim to provide, and your comments have been shared with our management team for immediate review and corrective action. We also regret that the breakfast and New Year’s Eve arrangements, particularly the beverage selection and fireworks did not fully satisfy you. We will take your remarks into account when planning future events. We sincerely hope you will consider giving us another opportunity in the future to serve you better, as we continue working to improve our facilities and services. Warm regards, Trinh Nguyen Assistant Front Office Manager

Dear Ms. M., Warmest greeting from Movenpick Resort Cam Ranh! Thank you for sharing your feedback with us. We truly regret to hear that your experience did not meet expectations. Please rest assured that we take comments like yours very seriously. Your feedback has been shared with our management team and will be used to reinforce training and service standards, as professionalism and guest satisfaction are extremely important to us. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with the high level of service. Warm regards, Trinh Nguyen Assistant Front Office Manager