Mercure Nha Trang Beach 4 stars

Customer review rating (ALL Rating) 4.6/5 89 reviews

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Mercure Nha Trang Beach - Image 1
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Mercure Nha Trang Beach - Image 4
88A Tran Phu street, True, 57100 NHA TRANG, Vietnam

Description

Hotel extras

  • Mercure Nha Trang Beach offers the perfect blend of business and leisure with mordern meeting

  • Beachfront view: Wake up to stunning ocean views from the comfort of your room

  • Perfect blend of business and leisure at a 4-star hotel in Nha Trang

  • Convenient access to top attractions beachs, shopping, and island tours

Our accommodation(s)

Hotel location

Mercure Nha Trang Beach

88A Tran Phu street, True
57100 NHA TRANG
Vietnam

GPS:12.23026, 109.19822

Telephone
Fax +84 258 3839 777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

SEAWAY

Non contractual photo

Seaway brings the world to your plate with a vibrant mix of international flavors. From savory Asian dishes to rich European classics, our menu celebrates global cuisine using fresh, quality ingredients. Enjoy a warm atmosphere, exceptional service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  89 reviews

Customer review rating 4.5/5

Viet A. N. Families - Confirmed reviews ALL

Pros: - Friendly and professional staff ( especially Phi and Hoa from FO team) - Clean room and mordern facilities - Good location, just cross the road to the beach and close to restaurant and attractions. - Assigned room on high floor with the good view even it is just city view. - Thanks to Housekeeping team, I can have my airpod that I forgot in my room before I went to the airport. Cons: - I emailed to reservation team that Nov 16th is my birthday but I do not have any amenities like a small cake or fruit to welcome me for my stay during my birthday celebration. I hope you can improve that for the other future guests if they come to stay at your property to celebrate their special occasion. Just some little things but can make the guest suprised and feel welcomed. - Breakfast: Not to many selections. I am not sure but I think it is not a high season so the hotel did not prepare to much food. But lots of the food is not hot as it should be. Please aware of that. - Please call guest by name. Try to use the guest name from the moment you see their ID or their booking on system. I did not hear your team use my name during check-in, check-out or escorting me to the room. I am also a Heartist so I really appreciate all members from Mercure Nha Trang beach hotel for taking care of my stay. That is my constructive feedback to team. I hope that the Management team can improve the issues I mentioned to enhance the quality of the service.

Dear Viet A. N., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Nha Trang Beach. We are delighted to hear that you enjoyed your overall experience, particularly the friendliness and professionalism of our staff, as well as the cleanliness and modernity of our facilities. Your appreciation for the Housekeeping team is also greatly valued. We acknowledge your comments regarding the amenities for special occasions. While we strive to create memorable experiences for our guests, we apologize for any oversight in this regard. Additionally, your feedback regarding the breakfast selections and temperature of the food has been duly noted. We continuously aim to enhance our offerings, and your insights will contribute to our improvements. Furthermore, we appreciate your suggestion about using guest names during interactions. We will review our practices to ensure a more personalized experience in the future. Thank you once again for your constructive feedback; it is invaluable in helping us enhance the quality of our service. Best regards, Mercure Nha Trang Beach

Customer review rating 5.0/5

Matti K. A. Friends - Confirmed reviews ALL

So lovely service, best staff in Nha Trang. Clean rooms, good restaurant. Everything was perfect.

Dear Matti K. A., Thank you for your kind words regarding our service and facilities. We are delighted to hear that you had a perfect experience and appreciated our team's efforts. Your feedback motivates us to maintain high standards for our guests. Best regards, Mercure Nha Trang Beach

Customer review rating 4.0/5

Tulan L. Friends - Confirmed reviews ALL

Good stay, staff were attentive

Dear Tulan L., Thank you for your kind feedback. We are pleased to hear that you enjoyed your stay and found our staff attentive. Your satisfaction is our priority, and we appreciate your support. We sincerely appreciate your visit and hope to welcome you back again for another enjoyable meal at Mercure Nha Trang Beach. Best regards, Mercure Nha Trang Beach

Customer review rating 1.0/5

Hien T. L. Couples - Confirmed reviews ALL

It is a rare moment when a stay at an Accor property manages to redefine my expectations — unfortunately, Mercure Nha Trang has done so, but in the least flattering way. On the day of departure, I requested nothing extravagant: merely a short extension until 1PM, not even the full entitlement of my Gold late checkout benefit. The response was a categorical refusal, delivered with a rigidity one might expect from a budget hostel, not a newly opened Mercure. What elevated this from disappointing to truly disconcerting, however, was the follow-up. At precisely 12 noon, as though on cue, staff appeared at my door to remind me of the checkout time — a gesture less of courtesy than of surveillance. The implication was clear: that I was a guest to be hurried out, rather than one to be valued. I cannot help but compare: Novotel, a peer brand within the same segment, and even ibis — an economy-oriented brand — have both left me with far more positive experiences. At ibis Bangkok, under almost identical circumstances, I once called reception just a couple of hours before checkout to ask for a late checkout, and it was granted without hesitation — at a time when I was not even an Accor member. To find Mercure Nha Trang falling short of such standards is not just surprising, it is telling. This stay was meant to be both a discovery of a new property and a small step on my journey toward Platinum. Instead, it served as a reminder that attractive rates often come with an unattractive trade-off in hospitality. Perhaps this hotel has decided which kind of guests it wishes to “welcome.” If so, I can only wish it every success in catering to that chosen clientele.

Customer review rating 5.0/5

Thi T. D. N. Couples - Confirmed reviews ALL

I had a delightful stay at Mercure Nha Trang. The room was spotless with a stunning view, and the staff were exceptionally warm and welcoming. The pool water was a little cool and the AC quite hard to balance, but overall it was a wonderful experience. I’ll happily recommend this hotel to family and friends.

Dear Thi T. D. N., Thank you for your kind words regarding your delightful stay at Mercure Nha Trang. We are pleased to hear that you found your room spotless and enjoyed the stunning view, as well as the warm hospitality of our staff. We appreciate your feedback about the pool temperature and the air conditioning, and we will take note of your comments. Thank you for recommending us to your family and friends. Best regards, Mercure Nha Trang Beach

Other web-users rate our hotel

  • 148 reviews 9.6/10 Location
  • 223 reviews 8.7/10 Room
  • 237 reviews 9.6/10 Service
  • 130 reviews 8.6/10 Breakfast
  • 106 reviews 9.2/10 Cleanliness
  • 89 reviews 9.6/10 Vibe
  • 74 reviews 6.4/10 Comfort
  • 39 reviews 9.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.