Mercure ICON Singapore City Centre 4 stars

Customer review rating (ALL Rating) 3.8/5 961 reviews

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Mercure ICON Singapore City Centre - Image 1
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8 Club Street, 069472 SINGAPORE, Singapore

Description

Hotel extras

  • Ideal choice hotel located on Club Street between Chinatown and the Central Business District.

  • Convenient location near CBD, Marina Bay, Suntec City, Bugis, Raffles Place, and Boat Quay.

  • Unlimited high-speed Internet Wi-Fi access on multiple devices.

  • Gym, laundromat and swimming pool, with a restaurant and lobby lounge and bar.

  • Located in the heart of Chinatown with dining, clubbing, chill-out and shopping choices.

Our accommodation(s)

Hotel location

Mercure ICON Singapore City Centre

8 Club Street
069472 SINGAPORE
Singapore

GPS:1.28304, 103.84655

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  961 reviews

Good Location

Customer review rating 4.0/5

Wonjae O. Business - Confirmed reviews ALL

Good location but the room was amall and cleaning needs to be improved

SEMI BAD SERVICE

Customer review rating 3.5/5

E Couples - Confirmed reviews ALL

When we arrived at the hotel, the whole electricity system would shut down after every 5 minutes or so. When I spoke with the manager, they said that it has something to do with motion sensor. An electrician went to our room to fix it and we thought it was solved. But it wasnt, so we spent the night without electricty as we were too tired to go down again. The following day, I asked for an upgrade as a Gold Member. THey said to leave our things in our old room as they will be the one to transfer it. After about 3 hours, we occupied the new room and our luggage was still not there. I called to follow up and it did not arrive. I called after 30 minutes and it did not arrive. I called a third time and still the same. I had to go down personally to get my luggage. Funny, our old room was cleaned but our luggae was still there. From that day on I had to go down to borrow an iron because I know they couldnt be relied upon. The place is a good location and costly, the person who kept our luggage was very helpful. But these missteps are too noticeable to ignore. Thanks.

Dear E, Thank you for being our valued ALL Gold Member. We are truly disappointed that your overall experience did not meet the expected standards. Please accept our sincere apologies for any inconvenience caused. We will do better to ensure that we improve our services. We hope that you will allow us another opportunity to show you that your experiences are not representative of the standards that we pride ourselves on. Sincerely, Abby Khalid Front Office Manager

Not at par to Accor’s standard

Customer review rating 2.5/5

Vivek R. Business - Confirmed reviews ALL

A disappointing stay

Dear Vivek R., Thank you for taking the time to provide us with your feedback regarding your recent stay. We do apologise for any shortcomings that occurred during your stay. I would like to assure you that we have taken your comments in a positive manner in order for us to enhance our guest service deliverables and for retraining efforts with our colleagues, and for us to ensure such incidents are well managed and not occur again. Once again, thank you for taking the time to provide us with your invaluable feedback and we look forward to welcoming you back to our hotel soon. Regards, Mercure ICON Singapore City Centre

Great location, decent room, but poor hygiene

Customer review rating 3.0/5

Jl Couples - Confirmed reviews ALL

2nd time staying here. Customer service has improved this time round, especially Shelly? (not sure if I got the name correctly). Lobby area is decently decorated with high ceilings and good amount of seating area to accommodate the 898 rooms of guests. Facilities wise there is a decent sized pool but a pretty tiny gym to cater to the 898 rooms. Rooms are quite compact, but sufficient. Great view of the Chinatown and CBD area (depending on your room direction with large windows. Toilet space could be improved. Movements have to be controlled else you may end up hitting the walls or glass partition. Unfortunately, I found bugs on the bed. Not sure what those are exactly but only spotted them the next morning. Took a video and captured 3-4 of them in a container and passed it to the reception. Overall: Location: 5/5 Service: 3.5/5 Room: 3/5 Cleanliness: 2/5

Basic and Compact Hotel

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Unexpected being a newly built hotel but not designed to stay comfort and long hour in the room due to limited space with basic essential things/equipment. Location-wise is good which is close to Chinatown.

Thank you for taking the time to provide us with your feedback regarding your recent stay. We do apologise for any shortcomings that occurred during your stay. I would like to assure you that we have taken your comments in a positive manner in order for us to enhance our guest service deliverables. Once again, thank you for taking the time to provide us with your invaluable feedback and we look forward to welcoming you back to our hotel soon. Regards, Mercure ICON Singapore City Centre

Other web-users rate our hotel

  • 2,644 reviews 9.7/10 Location
  • 3,013 reviews 4.5/10 Room
  • 1,570 reviews 6.7/10 Service
  • 18 reviews 7.8/10 WiFi
  • 2,102 reviews 1.4/10 Comfort
  • 1,034 reviews 8.9/10 Vibe
  • 941 reviews 6.9/10 Cleanliness
  • 550 reviews 9.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.