Mercure ICON Singapore City Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 4,936 reviews

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Mercure ICON Singapore City Centre - Image 1
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Mercure ICON Singapore City Centre - Image 4
8 Club Street, 069472 SINGAPORE, Singapore

Description

Hotel extras

  • Ideal choice hotel located on Club Street between Chinatown and the Central Business District.

  • Convenient location near CBD, Marina Bay, Suntec City, Bugis, Raffles Place, and Boat Quay.

  • Unlimited high-speed Internet Wi-Fi access on multiple devices.

  • Gym, laundromat and swimming pool, with a restaurant and lobby lounge and bar.

  • Located in the heart of Chinatown with dining, clubbing, chill-out and shopping choices.

Our accommodation(s)

Hotel location

Mercure ICON Singapore City Centre

8 Club Street
069472 SINGAPORE
Singapore

GPS:1.28304, 103.84655

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,936 reviews

Customer review rating 2.5/5

Danielle D. P. Business - Confirmed reviews ALL

The hotel is in a great location, however the rooms and especially bathrooms are small. Breakfast can be very busy.

Dear Ms. P., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize that your experience did not fully meet your expectations. While we are pleased to know you appreciated our cleanliness, breakfast selection, and convenient location, we regret the inconveniences you encountered during your stay. Please accept our apologies regarding the room and bathroom size, the busy breakfast experience, and the level of service you received. We also note your comments about the lack of an iron in the room, and we will review this to improve guest convenience. Your feedback has been shared with the team to address these concerns and enhance our overall service standards. Thank you once again for your valuable feedback, we hope to have the opportunity to welcome you again and provide you with a more pleasant experience. Warm regards, Royston Wu Front Office Manager

Customer review rating 4.5/5

Kanagasabai S. Business - Confirmed reviews ALL

Staff were very helpful espcially Ilias who helped me to fill up an online form

Dear Mr. S., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had an overall positive experience, particularly appreciating our convenient location and the high standards across your stay. Your kind words about our team mean a great deal to us, and we are especially pleased to hear that Ilyas was able to assist you so effectively. We will certainly share your compliments with him, as recognition like this is truly motivating for our staff. It is also wonderful to know that you found the booking process smooth and that every aspect of your stay—from check-in to departure—met your expectations. We sincerely appreciate your recommendation and look forward to welcoming you back again in the near future, whether for business or leisure. Warm regards, Royston Wu Front Office Manager

Customer review rating 2.0/5

X. L. X. Business - Confirmed reviews ALL

I've stayed at Mercure over the past 2 years, and the cleanliness of the room keeps going down and down. It was very good when it first opened. Now, I could see a thick layer of dust under the bed, and dust generally flying around. Cups were also stained with food stains and not cleaned properly since the previous guest.

Dear L., Thank you for your continued support over the past two years and for sharing your feedback with us. We are very sorry to hear about the cleanliness issues you experienced during your recent stay. This is certainly not the standard we aim to provide, and we regret that we have let you down, especially as a returning guest. Your comments regarding dust and unclean cups are taken seriously, and we will address this with our housekeeping team immediately. We also appreciate your feedback on breakfast and service, and we will continue working on improvements in these areas. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Royston Wu Front Office Manager

Customer review rating 5.0/5

Wichayakorn T. Business - Confirmed reviews ALL

Perfect

Dear Ms. T., Thank you very much for your wonderful feedback. We are truly delighted to know that you had a perfect stay with us and enjoyed our central location, as well as all aspects of your experience. Your kind words mean a lot to our team and serve as great motivation for us to continue delivering excellent service. We sincerely appreciate your support and look forward to welcoming you back again soon. Kind regards, Royston Wu Front Office Manager

Customer review rating 3.0/5

Wasin P. Business - Confirmed reviews ALL

As the first time platinum member I am really disappointed about the check in process and frontdesk staff.

Dear Mr. P., Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your check-in, especially regarding the interaction with our front desk team. This is certainly not the level of service we aim to provide, particularly for our valued Platinum members. Your comments have been shared with the relevant team for immediate review and improvement. We truly regret the inconvenience and frustration caused. We appreciate your feedback and hope you might reconsider giving us another opportunity to provide you with a better experience in the future. Thank you, Royston Wu Front Office Manager

Other web-users rate our hotel

  • 8,552 reviews 9.8/10 Location
  • 9,250 reviews 4.8/10 Room
  • 5,229 reviews 7.3/10 Service
  • 99 reviews 7.6/10 WiFi
  • 6,462 reviews 1.8/10 Comfort
  • 2,920 reviews 7.2/10 Cleanliness
  • 2,443 reviews 8.9/10 Vibe
  • 1,814 reviews 6.5/10 Breakfast

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