Dear Mihaela I. S., Thank you so much for your wonderful review and for giving us a perfect score! We are delighted to hear that you loved your stay, even if it was just for one night. It's great to know that you appreciated our cozy atmosphere, comfortable beds, good sleep quality, and the hotel's design. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to ibis Styles Katowice Airport for a longer stay in the future! Warm regards, Justyna Mróż-Konieczko

Dear Mr. T., Thank you for your wonderful review and for rating your stay so highly. We are delighted to hear that you enjoyed our modern hotel, comfortable room, quiet atmosphere, and quality mattress that helped you get a good night's sleep. It is also great to know that you appreciated the Wi-Fi, parking facilities, restaurant and bar, as well as our airport transfer service. We truly appreciate your feedback and look forward to welcoming you back to ibis Styles Katowice Airport on your next visit. Kind regards, Justyna Mróz-Konieczko

Pani Katarzyno, dziękujemy za miłą opinię! Cieszymy się, że pobyt był komfortowy, a czystość pokoju, wygodne łóżka oraz życzliwość naszego personelu spełniły Pani oczekiwania. Mamy nadzieję, że będziemy mieli przyjemność gościć Panią ponownie podczas kolejnej wizyty. Serdecznie zapraszamy! Pozdrawiam, Justyna Mróz-Konieczko

Dear Ms. Joanna, Thank you for your kind feedback. We’re delighted to hear that you found our staff polite and helpful, and that you enjoyed the cleanliness of the hotel, the food, and the available amenities such as the gym. We would like to kindly clarify that our hotel does not have a swimming pool, but we truly appreciate your positive comments about the facilities. We hope to have the pleasure of welcoming you again in the future! Best regards, Justyna Mróz-Konieczko

Dear Anneliese, Thank you for your kind review! We’re delighted to hear that you enjoyed our new, clean and comfortable rooms, as well as the food, our staff, and the convenient transport to the airport. We also appreciate your feedback regarding the price – it helps us a lot as we continue to improve our offer. We hope to welcome you again in the future! Best regards, Justyna Mróz-Konieczko

Dear Yves, Thank you for your feedback and for taking the time to share your experience. We are very glad to hear that you appreciated the location of the hotel, the condition of the property, and the quality of the dinner. At the same time, we sincerely apologize for the service you experienced during your stay. After receiving your comment, we spoke with the team members who were on duty that day to address the situation. This behavior does not reflect the level of service we aim to provide to our guests. We are also very sorry about the issue with the television in your room. We understand how frustrating it must have been that the problem was not resolved or that no alternative solution, such as offering another room, was proposed at the time. Please accept our sincere apologies for these inconveniences. Your feedback is very important to us and helps us improve both our service and communication with guests. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind regards, Justyna Mróz-Konieczko ibis Styles Katowice Airport

Szanowny Panie Mariuszu, serdecznie dziękujemy za podzielenie się opinią. Cieszymy się, że docenił Pan czystość naszego hotelu oraz jego dogodną lokalizację. Zapraszamy ponownie do ibis Styles Katowice Airport przy kolejnej wizycie Z pozdrowieniami, Justyna Mróz-Konieczko ibis Styles Katowice Airport

Dear Miroslav, Thank you very much for your kind review! We’re delighted to hear that you found our hotel cozy and enjoyed the sparkling and fresh water offerings. We’re also glad that you liked our breakfast. We look forward to welcoming you back for another wonderful stay! Best regards, Justyna Mróz-Konieczko, ibis Styles Katowice Airport

Dear Anneli, Thank you for your kind review. We’re very pleased to hear that you liked the bed, the room, and enjoyed your dinner in the evening. We understand your comment regarding the distance from the airport. For guests’ convenience, we offer hotel transportation, which many find a comfortable alternative to walking. We truly appreciate your feedback and hope to welcome you again in the future. Best regards, Justyna Mróz-Konieczko

Dear Andriy, Thank you for taking the time to share your feedback. We’re glad to hear that you had a good stay and appreciated our hotel’s proximity to the airport. We also truly appreciate your suggestions regarding dinner options for late arrivals and the comfort of our pillows. We have a hot meal available. We need to explain what happenedYour comments are very valuable, and we will review both points carefully to see how we can improve the experience for families and all our guests. We hope to have the opportunity to welcome you and your family back in the future and provide an even better stay. Warm regards, Justyna Mróz-Konieczko

Dear Adrianna, Thank you for sharing your feedback! We’re glad our hotel was convenient for a short stay. We also appreciate your comments regarding the price and airport shuttle and will pass them on to the relevant team. Warm regards, Justyna Mróz-Konieczko

Dear Philippe, thank you for taking time and effort to share your opinion with us, as we strive for constant improvement of our services. We are extremely sorry about that situation, especially that the waiting time for transport takes aprox. up to 10-15 minutes. We hope that despite the misunderstanding, you found the time spent in our hotel as pleasant and convenient as possible. All your remarks will be taken into consideration, as we want our guests to feel exceptionally treated. Best regards, Justyna Mróz-Konieczko Sales Manager